Dimplex DWF-13XX, DWF-13 Series, DWF-1322MA, DWF-1325WN, DWF-1327B Service Manual

Service Manual

Model Number:
DWF-13XX

UL Part Number
6908760100

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this replace. For your

safety, always comply with all warnings and safety instructions contained in this manual to prevent personal injury or prop­erty damage.

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2013 Dimplex North America Limited

REV PCN DATE

00 - 16-AUG-13

7400720100R00

TABLE OF CONTENTS

OPERATION .........................................................3

MAINTENANCE ......................................................4

EXPLODED PARTS DIAGRAM ..........................................5

REPLACEMENT PARTS ................................................5

FRAMES AND MEDIA REPLACEMENT PARTS .............................6

WIRING DIAGRAM ...................................................7

3-POSITION SWITCH REPLACEMENT ....................................8

HEATER ON/OFF SWITCH REPLACEMENT ...............................8

REMOTE RECEIVER REPLACEMENT ....................................9

LED DRIVER BOARD REPLACEMENT ....................................9

HEATER ASSEMBLY REPLACEMENT ....................................9

POWER CORD REPLACEMENT ........................................10

PARTIALLY REFLECTIVE GLASS REPLACEMENT .........................11

LED LIGHT ASSEMBLY REPLACEMENT .................................11

FLICKER MOTOR & FLICKER ROD REPLACEMENT .......................11

TROUBLESHOOTING GUIDE ..........................................13

Always use a qualied technician or service agency to repair this replace.

!

NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious

injury, or death.

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OPERATION

Figure 1

A

B

The manual controls for the electric replace are located on
the right side of the unit (Figure 1).

A. 3-Position Switch

The switch has two On positions marked with “I” and “II”.
The “I” position is for manual operation. In this position the

built-in remote control is bypassed.

The “II” position is for operating the unit with the provided
remote control. When in “II” position the unit is operated

with the On and Off buttons of the remote control.

When the switch is in the center (“O”) position the unit is

off.

B. Heat On/Off Switch

The Heat On/Off Switch supplies power to the heater fan
and the heater element.

Resetting the Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn

the replace off and it will not come back on without being

reset. It can be reset by switching the 3-Position Switch to

Off and waiting ve minutes before switching the unit back

on.

CAUTION: If you need to continuously reset the heater,

disconnect power and call Dimplex customer service at

1-888-DIMPLEX (1-888-346-7539).

control, pull the plastic insulator strip out from between

the remote casing and battery cover (Figure 2).

Remote Control Initialization/Reprogramming

In the event that your remote control ceases to operate

your replace, follow these steps to re-initialize the remote
control and the remote control receiver in the replace:

1. Place the 3-Position Switch (Figure 1A) in the Off (“O”)
position.

2. Wait a minimum of ve seconds and then place the

3-Position Switch in the Remote Control (“II”) position.

3. Within 10 seconds of changing the switch position,
press the On button located on the remote control

(Figure 2).

This will synchronize the remote control and the remote
control receiver.

!

NOTE: You will have only 10 seconds to perform this

last step. Failure to do so will result in these steps needing

to be followed again.

Battery Replacement

To replace the battery:

1. Slide battery cover open on the remote control (Figure

2).

2. Install one 12-Volt (A23) battery in the battery holder.

3. Close the battery cover

Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.

Figure 2

ON
Button

OFF

Button

Plastic Strip

Battery Cover

Remote Control

The replace is supplied with a radio frequency remote

control. This remote control has a range of approximately

50 feet (15.25 m), it does not have to be pointed at the
replace and can pass through most obstacles (including
walls). It is supplied with one of hundreds of independent

frequencies to prevent interference with other units.

!

NOTE: Ensure that the replace’s 3-Position Switch is
set to the remote control setting (“ II ” position).

To operate, push the On button to turn replace on, push
the Off button to turn the replace off.

!

NOTE: Before attempting any operation with the remote

3

MAINTENANCE

 WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of re,

electric shock or damage to persons.

Partially Reective Glass Cleaning

The Partially Reective Glass is cleaned in the factory

during the assembly operation. During shipment,

installation, handling, etc., the Partially Reective Glass

may collect dust particles; these can be removed by
dusting lightly with a clean dry cloth.

To remove ngerprints or other marks, the Partially
Reective Glass can be cleaned with a damp cloth. The
Partially Reective Glass should be completely dried with a

lint free cloth to prevent water spots. To prevent scratching,
do not use abrasive cleaners.

Fireplace Surface Cleaning

Use only a damp cloth to clean painted surfaces of the

replace. Do not use abrasive cleaners.

Servicing

Except for installation and cleaning described in this
manual, an authorized service representative should
perform any other servicing.

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EXPLODED PARTS DIAGRAM

1

10

2

11

9

7

8

12

3

6

REPLACEMENT PARTS

1. Heater Assembly (with Cutout) ...... 2203610200RP

2. Partially Reective Glass .......... 5902610100RP

3. Flame Panel .................... 5902590100RP

4. Power Cord . . . . . . . . . . . . . . . . . . . . . 4100010800RP

5. Flicker Motor . . . . . . . . . . . . . . . . . . . . 2000210500RP

6. Flicker Rod . . . . . . . . . . . . . . . . . . . . . 5902600100RP

7. 3-Position Switch ................ 2800071100RP

8. On/Off Switch ................... 2800070700RP

9. Remote Control Receiver .......... 3000380200RP

4

5

10. Remote Control .................. 3000370900RP

11. LED Light Assembly .............. 6908950100RP

12. LED Driver Board ................ 3001170100RP

13. Wall Hanging Kit ................. 1025910159RP

** See Next Page for Frames and Associated Media**

POP Accessory

Switch Cover Plate ......................... DWF24SC

Pedestal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DWP-1378

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