Service Manual
Model Number
DS7420
DS7425DLX
UL Part Number
6900470759
6900471604
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service
this stove. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited
Cambridge ON Canada N1R 7G8
REV PCN DATE
00 - 31-AUG-11
7400480000R00
TABLE OF CONTENTS
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
OPERATION - DS7420 MOD A - D ........................................4
MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
EXPLODED PARTS DIAGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
WIRING DIAGRAM ....................................................7
TO REPLACE UPPER LIGHT BULB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
TO REPLACE LOWER LIGHT BULBS .....................................8
TO REPLACE MAIN POWER SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
TO REPLACE UPPER LIGHT ON/OFF SWITCH .............................8
TO REPLACE FLAME MOTOR/FLAME ROD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
TO REPLACE HEATER ON/OFF SWITCH ..................................9
TO REPLACE HEATER THERMOSTAT CONTROL ...........................9
TO REPLACE HEATER ASSEMBLY .......................................9
TO REPLACE THE POWER CORD ......................................10
TO REPLACE REMOTE CONTROL RECEIVER BOARD . . . . . . . . . . . . . . . . . . . . . 10
TO REPLACE LOG SET DRIVER BOARD - DS7425DLX MODEL ONLY . . . . . . . . . 10
TROUBLESHOOTING GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Always use a qualied technician or service agency to repair this stove.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.
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OPERATION
To access the controls, go to the back of the stove (Figure
1).
Figure 1
Remote Control
The stove is supplied with an integrated On/Off remote
control.
!
NOTE: Ensure that the stove’s Three Position Switch is
set to the remote Control setting (“II” position).
B
A
A. Three Position On/Off Switch
The switch has two On positions marked with “I” and “II”.
The “I” position is for manual operation. In this position the
built-in remote control is bypassed.
The “II” position is for operating the unit with the provided
remote control. When in “II” position the unit is operated
with the ON and OFF buttons of the remote control.
When the switch is in the center position “O” the unit is off.
B.
The Light On/Off Switch supplies power to the upper light of
the log bed display area.
C.
The Heater On/Off Switch supplies power to the heater.
Light On/Off Switch
Heater On/Off Switch
C
D
To operate, push the ON button to turn stove on, push the
OFF button to turn the stove off.
Remote Initialization
Follow these steps for remote control initialization and if
required, re-initialization:
Disconnect power to stove.1.
Set the Three Position On/Off Switch to the Remote 2.
position (Figure 1A).
Wait a minimum of ve (5) seconds and then re-acquire 3.
power to stove.
Within 10 seconds of re-acquiring power, press the ON 4.
button located on the remote control transmitter.
!
NOTE: You will have only 10 seconds to perform this
last step. Failure to do so will result in these steps
needing to be followed again.
Battery Installation
To install or replace the battery:
Slide battery cover open on the hand held transmitter 1.
(Figure 2).
Correctly install one (1) 12 Volt (A23) battery in the 2.
battery holder.
Close the battery cover.3.
Battery must be recycled or disposed ofproperly.
Check with your Local Authority or Retailer for
recycling advice in your area.
D.
Heater Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to
turn on the heater. When the room reaches the desired
temperature, turn the thermostat knob counter clockwise
until you hear a click. Leave in this position to maintain the
room temperature at this setting. For additional heat, turn
clockwise until you hear the click again and the heater will
turn on.
Resetting the Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn
the heater off and it will not come back on without being
reset. It can be reset by switching the Three Position Switch
to Off “O” and waiting ve (5) minutes before switching the
unit back on.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call Customer Service at
1-888-346-7539.
Figure 2
On
Button
Off Button
Plastic
Strip
Battery
Cover
3
OPERATION - DS7420 MOD A - D
A
B
C
D
Receiver
OPEN
Frequency
Code
Battery
Cover
To access the controls, go to the back of the stove. (Figure
3)
A. MAIN POWER ON/OFF SWITCH
The main power on/off switch supplies power to all stove
functions (heater & ame).
B. TOP LIGHT ON/OFF SWITCH
Controls the light intensity of the log bed display area.
C. HEATER ON/OFF SWITCH
The heater on off switch supplies power to the heater.
D. HEATER THERMOSTAT CONTROL
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn
on the heater. When the room reaches the desired temperature, turn the thermostat knob counter clockwise until
you hear a click. Leave in this position to maintain the
room temperature at this setting. For additional heat, turn
clockwise until you hear the click again and the heater will
turn on.
RESETTING THE TEMPERATURE CUTOFF SWITCH
Should the heater overheat, an automatic cut out will turn
the heater off and it will not come back on without being reset. It can be reset by switching the MAIN ON/OFF
SWITCH to OFF and waiting 5 minutes before switching
the unit back on.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call Dimplex North America Limited
at 1-800-668-6663.
Figure 3
REMOTE CONTROL
The remote control has a range of approximately 50ft.
(15.25m) it does not have to be pointed at the stove and
can pass through most obstacles (including walls). It is
supplied with one of 243 independent frequencies to prevent interference with other units. The frequency designation is indicated on the back of the transmitter (Figure 4)
REMOTE CONTROL INSTALLATION
Plug stove cordset into the outlet located on the side of 1.
the receiver. (Figure 4)
Plug receiver into the wall outlet.2.
Install a 9 volt battery into the transmitter. (Figure 4)3.
!
NOTE:
Stove MAIN on/off switch must be in the ON position •
prior to using the Remote Control.
ON/OFF Remote Control may be used to control most •
other electrical devices including T.V.’s, stereos and
lamps.
CAUTION:
For indoor use in dry areas only•
For use on electrical devices with 15 amp resistive load •
or 1/3 HP inductive load
120 volt AC only•
Figure 4
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MAINTENANCE
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re,
electric shock or damage to persons.
Light Bulb Replacement
Allow at least ve (5) minutes for light bulbs to cool off
before touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
exterior disappears.
There are three (3) bulbs under the Log Set Assembly,
which generate the ames and embers, and one (1) bulb
above that illuminate the log exterior.
Tool Requirements: Phillips screw driver
Helpful Hints: It is a good idea to replace all light bulbs
at one time if they are close to the end of their rated life.
Group replacement will reduce the number of times you
need to open the unit to replace light bulbs.
Upper Bulb Requirement: Quantity of one (1) 7 Watt
candelabra E12 small base 120 Volt.
Do not exceed 7 Watts per bulb.
Upper Bulb Replacement (Figure 5)
Open door by pulling the handle.1.
Locate the upper bulb bracket.2.
Bend light retainer bracket down.3.
Locate and remove light bulb.4.
Insert and install new bulb.5.
Bend light retainer bracket back into its original 6.
position.
Close the door.7.
Figure 5
Lower Bulbs Requirement: Quantity of three (3) 35 Watt
Halogen Quartz lamps, 120 Volt, G9 Base.
Do not exceed 35 Watts per bulb.
Lower Bulb Replacement
Remove the stove pipe kit (if equipped).1.
Gently place stove on its back on a at surface.2.
Remove the heater cover retaining screws located on 3.
the bottom of the stove (Figure 6) and lower heater and
light assembly out onto the oor.
Remove the burnt out bulb(s) by pulling straight out 4.
of socket. If bulbs are difcult to remove form socket
move the bulb from side to side while pulling being
careful not to damage the light socket.
Replace the lower light bulbs.5.
Reassemble in the reverse order as above.6.
Glass Cleaning
The clear door is cleaned in the factory during the
assembly operation. During shipment, installation, handling,
etc., the clear door may collect dust particles. These can be
removed by dusting lightly with a clean, dry cloth.
To remove ngerprints or other marks, the clear doors
can be cleaned with a damp cloth. The clear door should
be completely dried with a lint free cloth to prevent water
spots. To prevent scratching, do not use abrasive cleaners
or spray liquids on the clear door surface.
Plastic Door Cleaning
To remove ngerprints or other marks, the clear doors
can be cleaned with a damp cloth. The clear door should
be completely dried with a lint free cloth to prevent water
spots. To prevent scratching, do not use abrasive cleaners
or spray liquids on the clear door surface.
Stove Surface Cleaning
Use warm water only to clean painted surfaces of the
Stove. Do not use abrasive cleaners.
Servicing
Except for light bulb replacement and cleaning described
above, an authorized service representative should perform
any other servicing.
Figure 6
Screws
Screws
5
EXPLODED PARTS DIAGRAM
18
13
2
10
11
1
14
15
12
5
7
8
17
6
16
4
3
9
Replacement Parts List
Replacement Part:
Log Set1. . . . . . . . . . . . . . . . . . . . . . . . . .0438200200RP
Door2. . . . . . . . . . . . . . . . . . . . . . . . . . . . .0438610100RP
Foot3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .0438680100RP
Flame Motor 4. . . . . . . . . . . . . . . . . . . . . .2000210200RP
Heater Assembly5. . . . . . . . . . . . . . . . . . .2200490700RP
Thermostat6. . . . . . . . . . . . . . . . . . . . . . 2300150100RP*
2-Position Switch7. . . . . . . . . . . . . . . . . . .2800070700RP
3-Position Switch (On/Off/Remote)8. . . . . 2800071100RP
Cord Set9. . . . . . . . . . . . . . . . . . . . . . . . .4100040300RP
Upper Light Harness10. ...............4200120400RP
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Mirror11. ...........................5900060600RP
Reector Assembly12. . . . . . . . . . . . . . . . .5900080600RP
Front Glass13. . . . . . . . . . . . . . . . . . . . . . .5900440100RP
Capacitor14. . . . . . . . . . . . . . . . . . . . . . . . .2300030100RP
Terminal Block15. . . . . . . . . . . . . . . . . . . . .4000070100RP
Control Knob16. . . . . . . . . . . . . . . . . . . . . .8800000300RP
Remote Control Receiver17. . . . . . . . . . . .3000380100RP
Remote Control Transmitter18. . . . . . . . . .3000370500RP
LED Log Driver (DS7425DLX)19. . . . . . . .3000390100RP
WIRING DIAGRAM
DS7420 MOD A - D
7
TO REPLACE UPPER LIGHT BULB
arrow
arrow
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the
log exterior disappears. There is one bulb at the top of the
opening that illuminates the log set exterior and two bulbs
under the log set which generate the ames and embers.
It is a good idea to replace all of the light bulbs at one
time if they are close to the end of their rated life. Group
replacement will reduce the number of times you need to
open the unit to replace the light bulbs.
Open door by pulling the handle.1.
Locate the upper bulb bracket.2.
Bend light retainer bracket down.3.
Locate and remove the light bulb.4.
Insert new bulb.5.
Bend light retainer bracket back into its original posi-6.
tion.
Close the door.7.
UPPER LIGHT BULB REQUIREMENTS: Quantity of 1
clear chandelier or candelabra bulbs with an E-12 (small)
socket base, 7 watt rating.
TO REPLACE LOWER LIGHT BULBS
WARNING:If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING:Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the
log exterior disappears. There is one bulb at the top of the
opening that illuminates the log set exterior and three bulbs
under the log set which generate the ames and embers.
It is a good idea to replace all of the light bulbs at one
time if they are close to the end of their rated life. Group
replacement will reduce the number of times you need to
open the unit to replace the light bulbs.
Remove the stove pipe kit (if equipped).1.
Gently place stove on its back on a at surface.2.
Remove the heater cover retaining screws located on 3.
the bottom of the stove and lower heater and light as-
sembly out onto the oor.
Remove the burnt out bulb(s) by pulling straight out 4.
of socket. If bulbs are difcult to remove form socket
move the bulb from side to side while pulling being
careful not to damage the light socket.
Replace the lower light bulbs.5.
Reassemble in the reverse order as above.6.
LOWER LIGHT BULB REQUIREMENTS: Quantity of 3
– 35 watt Halogen Quartz lamps, 120 volt, G9 base. DO
NOT EXCEED 35 WATTS PER BULB
TO REPLACE MAIN POWER SWITCH
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove back panel screws located along the rear of 1.
the top panel.
Open front door and release the Cams located in the 2.
upper corner of both side panels.
!
NOTE: To release Cams ensure arrow on Cam is facing
up.
Remove top panel.3.
Locate the main on/off switch mounted on the rear 4.
panel and disconnect the wiring clips and connections
noting their original locations.
Depress the retainer clips on the rear of the switch and 5.
push the switch out of the rear cover.
Properly orient the new switch and connect all of the 6.
wiring clips and connections.
Reassemble in the reverse order as above.7.
TO REPLACE UPPER LIGHT ON/OFF SWITCH
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove back panel screws located along the rear of 1.
the top panel.
Open front door and release the Cams located in the 2.
upper corner of both side panels.
!
NOTE: To release Cams ensure arrow on Cam is facing
up.
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Remove top panel.3.
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Locate the upper light on/off switch mounted on the 4.
rear panel and disconnect the wiring clips and connections noting their original locations.
Depress the retainer clips on the rear of the switch and 5.
push the switch out of the rear cover.
Properly orient the new switch and connect all of the 6.
wiring clips and connections.
Reassemble in the reverse order as above.7.
TO REPLACE FLAME MOTOR/FLAME ROD
Remove top panel.3.
Locate the heater on/off switch mounted on the rear 4.
panel and disconnect the wiring clips and connections
noting their original locations.
Depress the retainer clips on the rear of the switch and 5.
push the switch out of the rear cover.
Properly orient the new switch and connect all of the 6.
wiring clips and connections.
Reassemble in the reverse order as above.7.
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Gently place stove on its back on a at surface.1.
Remove the heater cover retaining screws located on 2.
the bottom of the stove and lower heater and light as-
sembly out onto the oor.
Remove all of the mounting screws on the heater cover 3.
and separate the cover from the heater and light assembly.
Locate the ame motor and ame rod assembly and 4.
remove the wiring clips and connections located by the
heater assembly noting their original locations.
Remove the ame motor mounting screws and discon-5.
nect the ame motor from the ame rod.
!
NOTE: When removing the ame motor some dam-
age may occur to the ame rod. If ame rod is damaged
replace to insure proper operation.
Reassemble in the reverse order as above.6.
TO REPLACE HEATER ON/OFF SWITCH
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Remove back panel screws located along the rear of 1.
the top panel.
Open front door and release the Cams located in the 2.
upper corner of both side panels.
!
NOTE: To release Cams ensure arrow on Cam is fac-
ing up.
TO REPLACE HEATER THERMOSTAT CONTROL
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Gently place stove on its back on a at surface.1.
Remove the heater cover retaining screws located on 2.
the bottom of the stove and lower heater and light as-
sembly out onto the oor.
Remove all of the mounting screws on the heater cover 3.
and separate the cover from the heater and light assembly.
Locate the thermostat mounted to the heater cover and 4.
disconnect the wiring connections noting their original
locations.
Pull off the thermostat control knob to expose the 5.
mounting screws.
Remove the mounting screws and remove the heater 6.
thermostat control switch.
Properly orient the new heater thermostat control and 7.
connect all of the wiring connections.
Reassemble in the reverse order as above.8.
TO REPLACE HEATER ASSEMBLY
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Gently place stove on its back on a at surface.1.
Remove the heater cover retaining screws located on 2.
the bottom of the stove and lower heater and light as-
sembly out onto the oor.
Remove all of the mounting screws on the heater cover 3.
9
and separate the cover from the heater and light assembly.
Locate the heater assembly and disconnect the wiring 4.
connections noting their original locations.
Remove heater mounting bracket screws and set aside 5.
heater assembly.
Properly orient the new heater assembly and connect 6.
all of the wiring clips and connections.
Reassemble in the reverse order as above.7.
TO REPLACE THE POWER CORD
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Gently place stove on its back on a at surface.1.
Remove the heater cover retaining screws located on 2.
the bottom of the stove and lower heater and light as-
sembly out onto the oor.
Remove all of the mounting screws on the heater cover 3.
and separate the cover from the heater and light assembly.
Locate and disconnect the power cord wiring connec-4.
tions noting their original locations.
With needle nose pliers grasp the power cord strain 5.
relief grommet from inside the heater cover and push
while twisting to remove.
Pull the power cord out through the hole in the heater 6.
cover.
Install the new power cord through the hole in the 7.
heater cover and connect all of the wiring connections
in their original locations.
Install the power cord retaining grommet on the power 8.
cord and insert into the hole in the heater cover.
Reassemble in the reverse order as above.9.
TO REPLACE REMOTE CONTROL RECEIVER BOARD
Lift the top off of the unit. Carefully remove the mirror 4.
and store in a safe place to prevent damage.
Locate the circuit board on the rear wall of the unit.5.
Remove wiring connections from circuit board noting 6.
their original locations.
From inside the unit, break off the 4 mounting studs 7.
by grasping with pliers and twisting on the protruding
part of the stud, push the remainder of the studs out
through the back panel.
!
NOTE: New mounting studs are supplied with the
replacement circuit board
Reassemble in the reverse order as above.8.
TO REPLACE LOG SET DRIVER BOARD - DS7425DLX MODEL ONLY
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Open door by pulling the handles.1.
Loosen the 2 retainers on the inner sides of the unit by 2.
turning counter clockwise.
Remove 4 screws that secure the top on the rear of the 3.
unit.
Lift the top off of the unit. Carefully remove the mirror 4.
and store in a safe place to prevent damage.
Locate the circuit board on the rear wall of the unit.5.
Remove wiring connections from circuit board noting 6.
their original locations.
From inside the unit, break off the 4 mounting studs 7.
by grasping with pliers and twisting on the protruding
part of the stud, push the remainder of the studs out
through the back panel.
!
NOTE: New mounting studs are supplied with the
replacement circuit board
Reassemble in the reverse order as above.8.
WARNING: If unit was operating prior to servicing
allow at least 10 minutes for light bulbs and heating element to cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Open door by pulling the handles.1.
Loosen the 2 retainers on the inner sides of the unit by 2.
turning counter clockwise.
Remove 4 screws that secure the top on the rear of the 3.
unit.
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TROUBLESHOOTING GUIDE
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit turns on or off by itself Remote control has a similar frequency
Lights dim in room while the unit
is on
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch
Appearance
Stove does not turn on Improper operation Refer to Operation Section
Flame Frozen Defective ame motor Replace ame motor
Flame not bright or ame not
visible
Log set dim, not glowing Burnt light bulbs Replace light bulbs
Flame Shutter Defective ame motor Replace ame motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Heater
Heater is not turning off Improper operation Refer to Operation Section
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating
of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.
Replace Remote Control
to other remotes in the area.
Radio frequency disturbance from outside sources.
Defective circuit board Replace circuit board
Unit is drawing close to circuit current
rating
Defective power cord Replace power cord if cord gets hot to the touch.
Remote control not initialized to stove Initialize the remote control
Defective main on/off switch Replace main on/off switch
Defective remote control Install new battery into the handheld transmitter. Re-
Defective remote control switch Replace remote control switch board
Defective circuit board Replace circuit board
Loose wiring Check wiring connections
No incoming voltage from the electrical
wall socket
Loose wiring Check wiring connections
Burnt light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Defective heater on/off switch Replace heater on/off switch
Loose wiring Trace wiring in unit
Defective remote control Replace remote control
Defective circuit board Replace circuit board
Replace hand held remote control and receiver board
where necessary.
Move the unit to another outlet or install unit on a dedicated 15 amp circuit
when the heater is on
congure remote where necessary
Replace remote control circuit board where necessary
Check Fuse/Breaker Panel
11
PROBLEM CAUSE SOLUTION
Heater Continued
Heater is not turning on Improper operation Refer to Operation Section
Defective heater assembly Replace heater assembly
Defective heater on/off switch Replace heater on/off switch
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor
Heater fan turns on but heater
lacks heat
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
Heater fan runs continuously Loose wiring Trace wiring in unit
Noise
Excessive noise with the heater onDirty blower assembly Clean blower assembly
Grinding or excessive noise with
the heater off
Build up of dirt/dust in heater assembly Clean out heater assembly
Defective Motor Replace Motor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly Replace heater assembly
Improper operation Refer to Operation Section
Defective thermostat Replace thermostat
Loose wiring Trace wiring in unit
Defective heater assembly Replace heater assembly
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Defective heater on/off switch Replace heater on/off switch
Defective heater assembly Replace heater assembly
Defective thermostat Replace thermostat
Defective blower assembly Replace heater assembly
Moving ame rod hitting or rubbing
against internal components
Defective ame motor Replace ame motor
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
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