Dimplex DS5598, SS5858N, DS5603, DS5804, SS5800PB Service Manual

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Service Manual

Model Numbers:

DS5598 DS5603 DS5804 SS5800PB SS5858N

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N1R 7G8

1-888-346-7539 www.dimplex.com

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

7400650000R04

Table of Contents

Operation ...........................................................3

Maintenance .........................................................4

Exploded Parts Diagram ...............................................5

Replacement Parts List ................................................6

DS5598, SS5800PB, SS5858N ...................................................6

DS5603, DS5804 ..............................................................6

Wiring Diagram ......................................................7

DS5598 Mod 0 ................................................................7

DS5598 Mod A-E, SS5800PB, SS5858N, DS5603 Mod 0-E, DS5804 Mod 0-E ..............7

DS5603 Mod G, DS5804 Mod G ..................................................7

Main On/Off Switch Replacement .......................................8

Heater On/Off Switch Replacement ......................................8

Thermostat Replacement ..............................................8

Flicker Motor/Flicker Rod Replacement ..................................8

Heater Assembly Replacement .........................................9

Mod 0-B .....................................................................9

Mod C and Higher .............................................................9

Power Cord Replacement .............................................10

Mod 0-B ....................................................................10

Mod C and Higher ............................................................10

Troubleshooting Guide ...............................................12

Operation

To access the controls go to the back of the Stove, depending on the model the controls will be like Figure 1 or 2.

Figure 1

The “=” position is for operating the unit with the provided remote control. When in “=” position the unit is operated with the ON and OFF buttons of the remote control.

When the switch is in the center position the unit is off.

B. Heater On/Off Switch

The Heater On/Off Switch supplies power to the heater fan and the heater element.

Figure 1 Controls

A. Main On/Off Switch

The on/off switch supplies power to all unit functions (heat

and ame)

B. Heater On/Off Switch

The Heater On/Off Switch supplies power to the heater fan and the heater element.

C. Heater Thermostat Control

To adjust the temperature to your individual requirements, turn the thermostat control clockwise all the way to turn on the heater. When the room reached the desired temperature, turn the thermostat knob counter clockwise until you hear a click. Leave in this position to maintain the room temperature at this setting. For additional heat, turn clockwise until you hear the click again and the heater will turn on. To turn the heater off, switch the Heater On/Off Switch to the OFF position.

NOTE: When the heater is switched ON, the heater fan will operate. The heater element may or may not be on, depending on the thermostat control setting (SEE “HEATER

THERMOSTAT CONTROL”).

Figure 2 Controls

A. Three Position On/Off Switch

The switch has two On positions marked with “-” and “=”. The “-” position is for manual operation. In this position, the built-in remote control is bypassed.

Figure 2

C. Heater Thermostat Control

NOTE: When the heater is switched On, the heater fan will operate. The heater element may or may not be on, depending on the thermostat control setting.

Resetting The Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn the heater off and it will not come back on without being reset. It can be reset by switching the Main On/Off Switch to Off and waiting 5 minutes before switching the unit back on.

CAUTION: If you need to continuously reset the heater, unplug the unit and call Dimplex North America Limited at 1-888-346-7539.

Remote Control (Figure 2)

The stove is supplied with an integrated On/Off remote control, that is factory syncronized with the stove.

To operate, push the ON button to turn stove on, push the OFF button to turn the stove off. The amount of heat pro-

duced will be dependant on positioning of manual heat controls.

NOTE: Ensure that the stove’s On/Off switch is set to the

remote control setting (“ II ” position).

Initialization/Reprogramming

Follow these steps for remote control initialization if required:

① Set the main power switch to OFF.

Figure 3

Button

Battery

Off Button

Battery Cover

② Set the 3 Position Switch to the Remote position (refer to

Operation Section).

③ Wait a minimum of ve (5) seconds and then turn the

main power ON.

④ Within 10 seconds of re-acquiring power, press the ON

button located on the remote control.

NOTE: You will have only 10 seconds to perform this last

step. Failure to do so will result in these steps needing to be followed again.

This will synchronize the remote control and receiver.

Battery Replacement

① Slide battery cover open on the remote control (Figure 4). ② Correctly install one (1) 12 Volt (A23) battery in the battery

holder.

③ Close the battery cover.

Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.

Maintenance

WARNING: Disconnect power before attempting any

maintenance or cleaning to reduce the risk of re, electric

shock or damage to persons.

Light Bulb Replacement

CAUTION: Allow at least ve (5) minutes for light bulbs to

cool off before touching bulbs to avoid accidental burning of skin.

Light bulbs need to be replaced when you notice a dark

section of the ame or when the clarity and detail of the log

exterior disappears. There are two bulbs under the log set

which generate the ames and embers.

Tool Requirements: Phillips screw driver

Helpful Hints: It is a good idea to replace all light bulbs at

one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs.

Upper Light Bulb Requirements: Quantity of one (1) clear chandelier or candelabra bulbs with an E-12 (small) socket

base, 7 Watt rating.

Upper Bulb Replacement

1. Open door by pulling the handle.

2. Locate the upper bulb bracket.Bend light retainer bracket down.Locate and remove the light bulb.Insert new bulb.

3. Bend light retainer bracket back into its original position.

4. Close the door.

remove the log set from the unit.

2. Locate and examine the bulbs to determine which bulb(s) required replacement.

3. Locate and remove the light bulb(s).

4. Insert new bulb(s).

5. Install the log set into the unit, pushing rmly against the glass. Replace the log set retaining screw into the ember bed.

6. Close the door.

Glass Cleaning

The clear door is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the clear door may collect dust particles, these can be removed by dusting lightly with a clean dry cloth.

To remove ngerprints or other marks, the clear door can

be cleaned with a damp cloth. The clear door should be completely dried with a lint free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners or spray liquids on the clear door surface.

Plastic Door Cleaning

To remove ngerprints or other marks, the clear door can

Brass Door Cleaning

To remove ngerprints or other marks, the clear door can

Nickel Door Cleaning

To remove ngerprints or other marks, the clear door can

Stove Surface Cleaning

Use warm water only to clean painted surfaces of the Compact Stove. Do not use abrasive cleaners.

Servicing

WARNING: Except for light bulb replacement

and cleaning described above, an authorized service representative should perform any other servicing.

Lower Light Bulb Requirements: Quantity of two (2) clear chandelier or candelabra bulbs with an E-12 (small) socket

base, 60 Watt rating.

Lower Bulb Replacement

1. Open door by pulling the handle.Remove the screw from the log set located in the center of the ember bed and

Exploded Parts Diagram

DS5603 Top Panel

DS5804 Top Panel

DS5804 Door Assembly

DS5598 Door Assembly

DS5598 Top Panel

DS5598

Side Panel

DS5804 Side Panel

DS5603 Door Assembly

DS5603 Side Panel

Replacement Parts List

DS5598, SS5800PB, SS5858N

CATALOGUE NO.

PART NO.

MOD. LEVEL

MADE IN:

1 Front Glass 5900110100RP 2 Log Set Assembly 0438270100RP 3 Front Panel Not Available 4 Partially Reective Glass 5900060400RP 5 Minix Bolt Not Available 6 Left Side Gable Not Available 7 Top Panel Not Available 8 Flicker Rod Not Available 9 Flicker Motor 2000140100RP 2000210100RP 10 Right Side Gable Not Available 11 Thermostat 2300150100RP 12 On/Off Switch 2800070100RP (Neon) 2800070200RP 13 Thermostat Knob 8800000300RP 14 Heater Assembly Not Available 6902410100RP (send 7206910100R01) 2200490700RP 15 Bottom Panel Not Available 16 Minix Bolt 8000380100RP 17 Heater On/Off Switch N/A 2800070200RP 18 Foot, Plastic 0438620159RP 19 Door Not Available 0438240159RP 20 Terminal Block 4000070100RP 21 Power Cord 4100040200RP 22 Lower Light Assembly 2500080100RP 4200120300RP 23 Upper Light Assembly 2500100100RP 4200120400RP 24 Remote Control & Receiver 680024RPNEW

6900330100 6900330100

NONE MOD A & B MOD. C MOD B MOD NONE MOD. D MOD. E

CANADA CANADA CANADA CANADA CANADA CANADA CHINA

DS5598 SS5800PB SS5858N DS5598

6900330100

6900330400

6900610100 6900610200 6900330700 6900330800

DS5603, DS5804

CATALOGUE NO.

PART NO.

MOD. LEVEL

MADE IN:

2 Log Set Assembly 0438270100RP 4 Partially Reective Glass 5900060400RP 8 Flicker Rod Not Available 9 Flicker Motor 2000140100RP 2000210100RP

11 Thermostat 2300150100RP 12 On/Off Switch 2800070200RP 2800071100RP 2800070200RP 2800071100RP 13 Thermostat Knob 8800000300RP

14 Heater Assembly

17 Heater On/Off Switch 2800070200RP 18 Foot, Plastic 0438620159RP 19 Door Not Available 0438600159RP Not Available 20 Terminal Block N/A 4000070100RP 21 Power Cord 4100040900RP 22 Lower Light Assembly 2500080100RP 4200120300RP 23 Upper Light Assembly 2500100100RP 4200120400RP 4200120400RP 24 Remote Control 25 Remote Control Receiver 3000380200RP 3000380200RP

6900330500 6900330600 6900330900 6900330900 6900331000

MOD. C MOD. D MOD. E MOD. G MOD. E MOD. G

CANADA CANADA CHINA CHINA CHINA CHINA

6902410100RP (send

7206910100R01)

680024RPNEW

DS5603 DS5804

2200490700RP

4200121000RP

3000370500RP

4200120300RP 4200121000RP

680024RPNEW

3000370500RP

Wiring Diagram

DS5598 Mod 0

DS5598 Mod A-E, SS5800PB, SS5858N, DS5603 Mod 0-E, DS5804 Mod 0-E

DS5603 Mod G, DS5804 Mod G

Main On/Off Switch Replacement

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. With front door closed, gently place stove door side down

on a at surface.

3. Remove the retaining screws on the REAR stove legs

with a screwdriver and remove the rear legs.

4. Remove the rear cover retaining screw located at the

lower center of the rear cover.

5. Slide the rear cover down 4 to 6 inches and gently pull

the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place beside the stove being careful not to damage any of the wiring.

6. Locate the main on/off switch mounted on the rear panel

and disconnect the wiring clips and connections noting their original locations.

NOTE: Use a at head screwdriver to gently pry be- tween the end of the connector and the switch to release the wires.

7. Depress the retainer clips on the rear of the switch and

push the switch out of the rear cover.

8. Properly orient the new switch and connect all of the wir-

ing clips and connections.

9. Reassemble in the reverse order as above.

Heater On/Off Switch Replacement

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. With front door closed, gently place stove door side down

on a at surface.

3. Remove the retaining screws on the REAR stove legs

with a screwdriver and remove the rear legs.

4. Remove the rear cover retaining screw located at the

lower center of the rear cover.

5. Slide the rear cover down 4 to 6 inches and gently pull

the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place beside the stove being careful not to damage any of the wiring.

6. Locate the heater on/off switch mounted on the rear

cover and disconnect the wiring clips and connections noting their original locations.

NOTE: Use a at head screwdriver to gently pry be- tween the end of the connector and the switch to release the wires.

7. Depress the retainer clips on the rear of the switch and

push the switch out of the rear cover.

8. Properly orient the new switch and connect all of the wir-

ing clips and connections.

9. Reassemble in the reverse order as above.

Thermostat Replacement

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. With front door closed, gently place stove door side down

on a at surface.

3. Remove the retaining screws on the REAR stove legs

with a screwdriver and remove the rear legs.

4. Remove the rear cover retaining screw located at the

lower center of the rear cover.

5. Slide the rear cover down 4 to 6 inches and gently pull

the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place beside the stove being careful not to damage any of the wiring.

6. Locate the heater thermostat control mounted on the rear

cover and disconnect the wiring clips and connections noting their original locations.

NOTE: Use a at head screwdriver to gently pry between

the end of the connector and the thermostat to release the wires.

7. Pull off the thermostat control knob to expose the mount-

ing screws.

8. Remove the mounting screws and remove the heater

thermostat control switch.

9. Properly orient the new heater thermostat control and

connect all of the wiring clips and connections.

10. Reassemble in the reverse order as above.

Remote Control Receiver Replacement

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. With front door closed, gently place stove door side down

on a at surface.

3. Remove the retaining screws on the REAR stove legs with a screwdriver and remove the rear legs.

4. Remove the rear cover retaining screw located at the lower center of the rear cover.

5. Slide the rear cover down 4 to 6 inches and gently pull the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place beside the stove being careful not to damage any of the wiring.

6. Locate the remote control receiver mounted on the rear panel and disconnect the wiring clips and connections noting their original locations.

NOTE: Use a at head screwdriver to gently pry be- tween the end of the connector and the receiver to release the wires.

7. The receiver is secured to the unit with plastic standoffs,

these can be removed by using either: needlenose pliers and squeezing the tabs on each of the standoffs; or using

wire cutters and cutting the standoffs from: above – ush to the board; or below the board - ush to the back panel.

Pull the board off of the tabs, and remove the board from its location, noting its original orientation.

8. If the tabs were cut off, raise the top of the replace off

your work surface and using needle nose pliers push the remainder of the original mounting tabs out of the back panel and push the new mounting tabs (supplied with

the new board), into the same location from behind the

panel.

9. Gently push the new board onto these mounting tabs ac-

cording to the orientation of the original board.

10. Reassemble in the reverse order as above.

Flicker Motor/Flicker Rod Replacement

Tools Required: Philips head screwdriver

Flat head screwdriver Needle-nose pliers

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. With front door closed, gently place stove door side down

on a at surface.

3. Remove the retaining screws on the REAR stove legs

with a screwdriver and remove the rear legs.

4. Remove the rear cover retaining screw located at the

lower center of the rear cover.

5. Slide the rear cover down 4 to 6 inches and gently pull

the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place beside the stove being careful not to damage any of the wiring.

6. Locate the icker motor and icker rod assembly and remove the wiring clips and connections noting their original locations.

7. Remove the mounting bracket screws on the icker motor side only and pull the assembly out of the other mounting bracket.

NOTE: When removing the icker motor some damage may occur to the icker rod. If icker rod is damaged replace to

ensure proper operation.

8. To remove the icker rod attach needle nose pliers to the spring on the motor shaft and pull while rotating in the opposite direction of the spring winding.

9. To remove the icker motor you must rst remove the

icker rod (see above). Remove the motor mounting

screws and remove motor from the mounting bracket.

10. To replace the icker rod attach needle nose pliers to the

icker rod spring and push onto the icker motor shaft

while rotating in the opposite direction of the spring winding.

11. Properly orient the icker motor and connect all of the wiring clips connections in their original locations.

12. Reassemble in the reverse order as above.

Power Cord Replacement

Mod 0-B

Tools Required: Philips head screwdriver

Flat head screwdriver Needle-nose pliers

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. Open door by turning the handle ¼ turn to the right or

left.

3. Remove the screw from the grate and ember bed.

4. Pull the ember and log assembly forward as permitted.

5. Lift log assembly up at one end and remove through door

opening sideways.

6. Locate and remove the two heater mounting screws

under the reective milar sheet.

7. Close and lock the door by turning the handle ¼ of a turn

to the right or left.

8. Gently place the stove, door side down on a at surface.

9. Remove the retaining screws on the REAR stove legs

with a screwdriver and remove the rear legs.

10. Remove the rear cover retaining screw located at the

lower center of the rear cover.

11. Slide the rear cover down 4 to 6 inches and gently pull

the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place it beside the stove being careful not to damage any of the wiring.

12. Locate and remove the rear heater mounting screws.

13. Locate and disconnect the power cord wiring connections noting their original locations.

14. With needle nose pliers grasp the power cord strain relief grommet from inside the heater cover and push while twisting to remove.

15. Pull the power cord out through the hole in the heater cover.

16. Install the new power cord through the hole in the heater cover and connect all of the wiring connections in their original locations.

17. Install the power cord retaining grommet on the power cord and insert into the hole in the heater cover.

18. Reassemble in the reverse order as above.

Mod C and Higher

Tools Required: Philips head screwdriver

Flat head screwdriver Needle-nose pliers

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. With front door closed, gently place stove door side down

on a at surface.

3. Remove the retaining screws on the REAR stove legs

with a screwdriver and remove the rear legs.

4. Remove the rear cover retaining screw located at the

lower center of the rear cover.

5. Slide the rear cover down 4 to 6 inches and gently pull

the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place beside the stove being careful not to damage any of the wiring.

6. Locate and disconnect the power cord wiring connec-

tions noting their original locations.

7. Remove the heater cover retaining screws located on the

bottom of the stove with a screwdriver.

8. Lower the heater cover off of the bottom of the stove be-

ing careful not to damage any of the wiring.

9. With needle nose pliers grasp the power cord strain relief

grommet from inside the heater cover and push while twisting to remove.

10. Pull the power cord out through the hole in the heater

cover.

11. Install the new power cord through the hole in the heater

cover and connect all of the wiring connections in their original locations.

12. Install the power cord retaining grommet on the power

cord and insert into the hole in the heater cover.

13. Reassemble in the reverse order as above.

Heater Assembly Replacement

Mod 0-B

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Do to the partial disassembly of the stove care must be

taken not to scratch any surfaces or damage any components during the repair.

2. Remove the stove pipe kit (if equipped).

3. Open the door by turning the handle ¼ of a turn to the

right or left.

4. Locate the cam locks on the side panels inside the upper

corners of the stove and turn with a large slot screwdriver so the triangle on the cam lock is pointing up towards the top of the stove.

5. Close the front door and turn the handle ¼ of a turn to

lock.

6. Gently place the stove, door side down on a at surface.

7. Remove the retaining screws on the REAR stove legs

with a screwdriver and remove the rear legs.

8. Remove the rear cover retaining screw located at the

lower center of the rear cover.

9. Slide the rear cover down 4 to 6 inches and gently pull

the cover up from both the top and bottom bowing it slightly and remove it from its mounting slot. When the cover is removed place it beside the stove being careful not to damage any of the wiring.

10. Locate the cam locks on the side panels inside the upper

corners of the stove and turn with a large slot screwdriver so the triangle on the cam lock is pointing up.

11. Grasp the top at both sides and gently pull up to release

the top.

12. Locate and remove the partially reective glass by pulling

it out of the slots being careful not to bump or drop it.

13. Locate the cam locks on both of the sides of the bottom

panel, turn with a large slot screwdriver so the triangle on the cam lock is pointing towards the side panels.

14. Gently pull the side panels apart slightly from the rear of

the stove to release the center plate.

15. Remove the plate by pulling up and out from the back

being careful not to damage any of the wiring.

16. Locate and remove all of the heater assembly retaining

screws from the bottom panel. Some if the screws are

located under the reective sheet.

17. Lift the heater assembly up through the bottom panel and

separate the heater assembly from the mounting plate and the bottom cover.

18. Disconnect the wiring clips and connections noting their

original locations.

NOTE: Use a at head screwdriver to gently pry be-

tween the end of the connector and the heater to release the wires.

19. Properly orient the new heater assembly and connect all of the wiring clips and connections.

20. Reassemble in the reverse order as above.

Mod C and Higher

Tools Required: Philips head screwdriver

Flat head screwdriver

WARNING: If the replace was operating prior to servic- ing, allow at least 10 minutes for light bulbs and heating elements to cool off to avoid accidental burning of skin.

WARNING: Disconnect power before attempting any maintenance to reduce the risk of electric shock or damage to persons.

1. Remove the stove pipe kit (if equipped).

2. With the front door closed, gently place the stove, door

side up on a at surface.

3. Remove the heater assembly retaining screws located

on the bottom of the stove with a screwdriver.

4. Lower the heater assembly off of the bottom of the stove

being careful not to damage any of the wiring.

5. Disconnect the wiring clips and connections noting their

original locations.

NOTE: Use a at head screwdriver to gently pry be- tween the end of the connector and the heater to release the wires.

6. Remove the heater assembly mounting screws and

remove the heater assembly.

7. Properly orient the new heater assembly and connect all

of the wiring clips and connections.

8. Reassembly in the reverse order as above.

Troubleshooting Guide

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

Unit turns on or off by itself Remote Control has a similar frequency

Lights dim in room while the unit is on

Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when

Appearance

Fireplace does not turn on Manually

Fireplace does not turn on using

the Remote Control (If Applicable)

Upper Lights not bright or visible Burnt out light bulbs Replace light bulbs

Flame Frozen Loose wiring Check wiring connections

Flame not bright or ame not

visible

Log set dim, not glowing Burnt out light bulbs Replace light bulbs

Flame Shudder Defective Flicker motor Replace Flicker motor

Light leaking around the log set Log set not positioned properly Check log set for proper t

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current rating of

the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Replace Remote Control. Initialize Remote Control and

to other remotes in the area.

Radio frequency disturbance from outside sources.

Unit is drawing close to circuit current rating

Defective power cord Replace power cord if cord gets hot to the touch.

Improper operation Refer to Operation Section

No incoming voltage from the electrical wall socket

Loose wiring Check wiring connections

Defective On/Off or 3-Position Switch Replace On/Off or 3-Position Switch (Depending on the

Defective Remote Control Receiver (if

applicable)

Improper operation Refer to Operation Section

Remote Control not initialized to replace Initialize the Remote Control

Remote Control not working. Install new battery into the Remote Control. Reinitialize

Loose wiring Check wiring connections

Defective light harness Replace light harness

Defective Flicker motor Replace Flicker motor

Burnt out light bulbs Replace light bulbs

Loose wiring Check wiring connections

Defective light harness Replace light harness

Remote Control Receiver

Replace Remote Control and Remote Control Receiver, where necessary. Initialize Remote Control and Receiver

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

the heater is on

Check Fuse/Breaker Panel

model)

Replace Remote Control Receiver. Initialize with Remote Control

remote where necessary

Replace Remote Control or Remote Control Receiver, where necessary. Initialize Remote Control and Receiver.

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning off Improper operation Refer to Operation Section

Defective Heater On/Off Switch Replace Heater On/Off Switch

Defective Thermostat Replace Thermostat

Heater is not turning on, but ame

effect is still functioning

Heater is turning off after a couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for

Heater fan turns on but heater lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are considered

Noise

Excessive noise with the heater onDirty blower assembly Ensure that exterior intake louvers and rebox cavity are

Grinding or excessive noise with the heater off

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective Heater On/Off Switch Replace Heater On/Off Switch

Defective Thermostat Replace Thermostat

Defective Heater Assembly Replace Heater Assembly

Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity are

free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

Defective Heater Assembly Replace Heater Assembly

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective Heater On/Off Switch Replace Heater On/Off Switch

Defective Thermostat Replace Thermostat

Defective Heater Assembly Replace Heater Assembly

normal.

Defective Heater Assembly If larger glowing sections are causing the heater to trip

the thermal cutout, unplug unit, discontinue use and replace heater assembly.

free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

Flicker rod hitting or rubbing against internal components

Defective Flicker motor Replace Flicker motor

Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components. Replace if necessary.

Dimplex DS5598, SS5858N, DS5603, DS5804, SS5800PB Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual