Page 1
TROUBLESHOOTING GUIDE
FOR THE COMPACT STOVE
MODEL NUMBER:
DS3311
DS4411
409896
DS2205
DS2307
Page 2
DS3311, DS4411, 409896, DS2205, DS2307
TROUBLESHOOTING GUIDE
GENERAL
Problem Cause Solution
Circuit breaker trips
or fuse blows when
unit is turned on
Unit turns on or off
by itself
Lights dim in room
while the unit is on
Power cord gets
warm
Improper circuit current rating
Optional remote control has a
similar frequency to other
remotes in the area
Radio frequency disturbance
from outside sources
Unit is drawing close to circuit
current rating
Normal operation
Defective power cord Replace power cord Page 11
APPEARANCE
Problem Cause Solution
Fireplace does not
turn on
Flame frozen
Flame not bright or
flame not visible
Log set dim, ember
bed not glowing
Improper operation Refer to User’s Guide
Defective main on/off switch Replace main on/off switch Page 6
Defective optional remote
control
Loose wiring Check wiring connections Page 4
Defective flame motor Replace flame motor Page 7
Loose wiring Check wiring connections Page 7
Burnt light bulbs Replace light bulbs Page 5
Loose wiring Check wiring connections Page 4
Defective light harness Replace light harness
Burnt light bulbs Replace light bulbs Page 5
Flame Shutter Defective flame motor Replace flame motor Page 7
Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit
Replace hand held remote
control
Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit
The power cord may get
slightly warm to the touch
when the heater is on
Install new battery into the
handheld transmitter
Service Manual
Reference
Service Manual
Reference
Page 3
DS3311, DS4411, 409896, DS2205, DS2307
TROUBLESHOOTING GUIDE
HEATER
Problem Cause Solution
Heater is not
turning off
Heater is not
turning on
Heater emits an
odour
Defective heater on/off switch Replace heater on/off switch Page 8
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 4
Defective heater on/off switch Replace heater on/off switch Page 8
Defective heater assembly Replace heater assembly Page 10
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 4
Normal operation is when
the heater emits an odour for
a brief period after the
Normal operation
Defective heater assembly Replace heater assembly Page 10
heater is initially turned on.
The heater is burning off any
dust accumulated during
manufacturing or operation.
Loose wiring Trace wiring in unit Page 4
Heater fan turns on
but heater lacks
heat
Heating element is
glowing red
Improper operation See User’s Guide
Defective thermostat Replace thermostat Page 9
Loose wiring Trace wiring in unit Page 4
Defective heater assembly Replace heater assembly Page 10
Small glowing sections of
Normal operation
Defective heater assembly
the element are considered
normal.
If larger glowing sections are
causing the heater to trip the
thermal cut out, unplug unit,
discontinue use and replace
heater assembly
Service Manual
Reference
Page 10
Page 4
DS3311, DS4411, 409896, DS2205, DS2307
TROUBLESHOOTING GUIDE
HEATER (CONTINUED)
Problem Cause Solution
Loose wiring Trace wiring in unit Page 5
Service Manual
Reference
Heater fan runs
continuously
Defective heater on/off switch Replace heater on/off switch Page 13
Defective heater assembly Replace heater assembly Page 15
NOISE
Problem Cause Solution
Dirty blower assembly Clean blower assembly
Excessive noise
with the heater on
Grinding or
excessive noise
with the heater off
Defective blower assembly Replace heater assembly Page 15
Moving flame rod hitting or
rubbing against internal
components
Defective flame motor Replace flame motor Page 11
Flame rod replacement Page 11
Service Manual
Reference
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