Dimplex DS3311, DS4411, DS2205, DS2307 Troubleshooting Manual

TROUBLESHOOTING GUIDE

FOR THE COMPACT STOVE

MODEL NUMBER:

DS3311
DS4411

409896
DS2205
DS2307

DS3311, DS4411, 409896, DS2205, DS2307

TROUBLESHOOTING GUIDE

GENERAL

Problem Cause Solution

Circuit breaker trips
or fuse blows when
unit is turned on

Unit turns on or off
by itself

Lights dim in room
while the unit is on

Power cord gets
warm

Improper circuit current rating

Optional remote control has a
similar frequency to other
remotes in the area

Radio frequency disturbance
from outside sources

Unit is drawing close to circuit
current rating

Normal operation

Defective power cord Replace power cord Page 11

APPEARANCE

Problem Cause Solution

Fireplace does not
turn on

Flame frozen

Flame not bright or
flame not visible

Log set dim, ember
bed not glowing

Improper operation Refer to User’s Guide

Defective main on/off switch Replace main on/off switch Page 6

Defective optional remote
control

Loose wiring Check wiring connections Page 4

Defective flame motor Replace flame motor Page 7

Loose wiring Check wiring connections Page 7

Burnt light bulbs Replace light bulbs Page 5

Loose wiring Check wiring connections Page 4

Defective light harness Replace light harness

Burnt light bulbs Replace light bulbs Page 5

Flame Shutter Defective flame motor Replace flame motor Page 7

Additional appliances may
exceed the current rating of
the circuit breaker or fuse.
Plug unit into another outlet
or install unit on a dedicated
15 amp circuit

Replace hand held remote
control

Move the unit to another
outlet or install unit on a
dedicated 15 amp circuit

The power cord may get
slightly warm to the touch
when the heater is on

Install new battery into the
handheld transmitter

Service Manual
Reference

Service Manual
Reference