Dimplex DFP6975O User Manual

Questions, problems, missing parts? Before returning to your retailer, call our customer

service department at 1-888-346-7539, 8 a.m.- 4:30 p.m., EST, Monday-Friday.

MODEL #DFP6975O

ELECTRIC FIREPLACE

Français p. 23

Español p. 45

2

TABLE OF CONTENTS

PRODUCT SPECIFICATIONS

Safety Information .................................................................................................................

Package Contents .................................................................................................................

Hardware Contents ...............................................................................................................

Preparation ............................................................................................................................

Unpacking Instructions - Firebox ...........................................................................................

Assembly Instructions - Firebox ...........................................................................................

Assembly Instructions - Mantel ............................................................................................

Installation Instructions ........................................................................................................

Operation Instructions ........................................................................................................

Care and Maintenance ........................................................................................................

Troubleshooting ...................................................................................................................

Warranty ..............................................................................................................................

Replacement Parts List ........................................................................................................

3

5

6

6

7

8

9

12

13

15

18

20

22

Component

Firebox Electric, 120 V ac, 1440 W, UL Model 6904400159

Mantel Oak, 42˝H x 48.25˝W x 14.25˝D

Specifications

SAFETY INFORMATION

3

Please read and understand this entire manual before attempting to assemble, operate or install
the product. If you have any questions regarding the product, please call customer service at
1-888-346-7539, 8 a.m.- 4:30 p.m., EST, Monday-Friday.

1. This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
The trim around the heater outlet becomes hot during heater operation.

2. Extreme caution is necessary when any heater is used by or near children or invalids and
whenever the unit is left operating and unattended.

3. Young children should be supervised to ensure that they do not play with the appliance.

4. The appliance is not intended for use by young children or infirmed persons without
supervision.

5. The appliance must be positioned so that the plug is accessible.

6. Always unplug the electric fireplace when not in use.

7. If the supply cord is damaged, it must be replaced by the manufacturer, or its service agent,
or a qualified person in order to avoid a hazard.

8. Do not operate any unit with a damaged cord or plug, or if the heater has malfunctioned, or
if the electric fireplace has been dropped or damaged in any manner. Contact the
manufacturer’s technical service at 1-888-346-7539.

9. Do not use outdoors.

10. Never locate firebox where it may fall into a bathtub or other water container.

11. Do not install the firebox directly on carpet or a similar surface which may restrict air
circulation beneath the unit.

12. Do not run the cord under carpeting. Do not cover cord with throw rugs, runners, or the like.
Arrange cord away from traffic area and where it will not be tripped over.

13. Do not locate the heater immediately below a fixed socket-outlet.

14. To disconnect the fireplace, turn the controls off, then remove the plug from the outlet.

15. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this
may cause an electric shock or fire, or damage to the heater.

16. To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on
soft surfaces, like a bed, where openings may become blocked.

17. All electrical heaters have hot and arcing or sparking parts inside. Do not use in areas
where gasoline, paint, or flammable liquids are used or stored or where the unit will be
exposed to flammable vapors.

18. Do not modify the electric firebox. Use it only as described in this manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or injury to persons.

19. Avoid the use of an extension cord. Extension cords may overheat and cause a risk of fire.
If you must use an extension cord, the cord shall be No.14 AWG minimum size and rated
not less then 1875 Watts.

20. Do not burn wood or other materials in the electric fireplace.

21. Do not strike the fireplace glass.

22. Always use a certified electrician should new circuits or outlets be required.

23. Always use properly grounded, fused and polarized outlets.

24. Disconnect all power supply before performing any cleaning, maintenance or relocation of
the unit.

25. When transporting or storing the unit and cord, keep in a dry place, free from excessive
vibration and store so as to avoid damage.

SAFETY INFORMATION

4

SAVE THESE INSTRUCTIONS

Procedures and techniques that are considered important enough to emphasize.

Procedures and techniques which, if not carefully followed, will result in damage

to the equipment.

Procedures and techniques which, if not carefully followed, will expose the user

to the risk of fire, serious injury, illness or death.

This equipment has been tested and found to comply with the limits for Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Operation is subject to the following two conditions: (1) this device may not

cause interference and; (2) this device must accept any interference, including
interference that may cause undesired operation of the device.

CAUTION:

CAUTION:

WARNING:

DANGER:

Model and Serial Number Information (firebox)

If you have any questions regarding our products please have the product model number and
serial numbers available upon calling the manufacturer’s customer service or technical
support. To locate the model and serial number labels see below. Record the model number,
serial number, and part number on the front cover of this manual for future reference.

MADE IN

CAUTION

ATTENTION

NE PAS OUVRIR

AUCUNE PIECE REPARABLE PAR L'UTILISATEUR A L'INTERIEUR

RISQUE DE DECHARGE ELECTRIQUE

NO USER-SERVICEABLE PARTS INSIDE

RISK OF ELECTRIC SHOCK DO NOT OPEN

Rev.

RIESGO DE CHOQUE ELECTRICO NO ABRIR

NO HAY PARTES ADENTRO QUE EL USUARIO PUEDA REPARAR

PRECAUCION

VATIO

WATT S

VOLTIO

VOLTS

120

CALENTADOR DE AIRE

CHAUFFE-AIR

AIR HEATER

UL PART NO.

MODEL NO.

CANADIAN PATENT 2,175,442

PROTECTED BY U.S. PATENTS

FURTHER PATENTS PENDING

4,965,707 AND 5,642,580

146Y

R

E71416

Model Number

Model Number

Part Number

Serial Number

MOD.

MODEL/CAT. No.

SERIAL No.

PACKAGE CONTENTS

5

Part Description Quantity

A

B
C

D

Part Description Quantity

E

F
G
H

A

B

C

D

E

G

H

Mantel Hearth 1
Mantel Side, LH 1
Mantel Side, RH 1
Mantel Header 1

Mantel Top 1
Firebox 1
Firebox Front Glass 1
Firebox Remote Control 1

F

PREPARATION

Before beginning assembly of product, make sure all parts are present. Compare parts with
package contents list and diagram above. If any part is missing or damaged, do not attempt to
assemble the product. Contact customer service for replacement parts.

Estimated Assembly Time: 30 minutes
Tools Required for Assembly: Phillips screwdriver, scissors, utility knife

Site Selection

This section provides instructions for selecting a location and preparing the site to install the
fireplace into the mantel surround.

1. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture
and high traffic.

2. For ease of electrical hook up you may wish to locate the fireplace near an existing outlet.

3. Store the fireplace in a safe dry and dust free location.

6

HARDWARE CONTENTS

Quantity

Picture
(Shown to size)

Wing Bolt 12

Part

AA

Description

Quantity

Picture
(Shown to size)

Part

Description

Wood Dowel 2

BB

UNPACKING INSTRUCTIONS - FIREBOX

7

Fig. 1

Once the firebox is removed from the
carton, a protective foam block that keeps
the ember bed assembly in place will need
to be removed.

1. Gently pull the foam block out from the
firebox and discard (Fig. 1).

Foam Block

ASSEMBLY INSTRUCTIONS - FIREBOX

8

Fig. 2

Fig. 3

The only assembly required for the firebox is
to install the front glass.

1. Remove the right hand side trim piece
from the firebox (F) by removing three (3)
Philips head screws as shown in Fig. 2.

2. Lay the firebox on its back for easy glass
insertion.

3. Carefully slide the firebox front glass (G)
along the bottom edge of the firebox (F)
and inside the tab as shown in Fig. 3
until the edge of the firebox front glass
(G) touches the left side trim of the
firebox (F).

4. Reattach the right side trim piece that was
removed in Step 1.

GlassTab

Screws (2)

Trim

Screw (1)

F

F

G

ASSEMBLY INSTRUCTIONS - MANTEL

9

Fig. 4

Hardware Used

BB

BB

x 2

Wood Dowel

Fig. 5

Hardware Used

AA

AA

x 4

Wing Bolt

1. Insert 2 wood dowels (BB) into hearth (A)

as shown in Fig. 4

2. Lower right side panel (C) and left side

panel (B) onto wood dowels (BB) and hearth
(A) as shown in Fig. 5 and secure with 4
wing bolts (AA).

A

A

B

C

ASSEMBLY INSTRUCTIONS - MANTEL

10

3. Position header (D) as shown in Fig. 6 and

lower onto biscuits of right side panel (C) and
left side panel (B).

4. Secure header (D) to assembly with 4

wing bolts (AA). (Fig. 7)

Fig. 6

Fig. 7

Hardware Used

AA

AA

x 4

Wing Bolt

D

D

B

C

ASSEMBLY INSTRUCTIONS - MANTEL

11

5. Position top (E) as shown in Fig. 8, lower

onto assembly and secure with
4 wing bolts (AA).

6. Insert firebox (F) into fully assembled

mantel as shown in Fig. 9 and route power
cord through the back of the mantel.

Fig. 8

Fig. 9

Hardware Used

AA

AA

x 4

Wing Bolt

E

F

INSTALLATION INSTRUCTIONS

12

Ensure the power cord is not installed so that it is pinched or against any sharp
edges and ensure that the power cord is stored or secured to avoid tripping or
snagging to reduce the risk of fire, electric shock or injury to persons.

Electrical outlet wiring must comply with local building codes and other
applicable regulations to reduce the risk of fire, electric shock and injury to
persons.

Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire,
electric shock or injury to persons, always use a licensed electrician.

DANGER:

Firebox Installation

Install the firebox assembly into the mantel (refer to mantel assembly instructions).

A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred but not essential in all
cases. A dedicated circuit will be required if after installation the circuit breaker trips or fuse
blows on a regular basis when the heater is operating. Additional appliances on the same circuit
may exceed the current rating of the circuit breaker.

Plug the unit into a 15 Amp, 120 Volt outlet. If the cord does not reach, you may use an
extension cord rated for a minimum of 1875 Watts.

For Bathroom Use

If this unit is installed in a bathroom it must be protected by a GFI receptacle or circuit. If a
receptacle is used it must be readily accessible. To prevent electrical shock this unit is an
electrical appliance that is not watertight and must be installed as to prevent water from entering
unit. This must be installed away from showers, tubs, etc. Never locate fireplace where it may
fall into a bathtub or other water container. High temperatures may be generated under certain
abnormal conditions. Do not partially or fully cover or obstruct the front of this heater.

OPERATION INSTRUCTIONS

13

Electric Fireplace/Firebox Manual Control

The manual controls for the fireplace are behind the access panel located at the bottom of the
firebox. (Fig. 10)

Resetting the Temperature Cutoff Switch

This unit is equipped with a thermostat which controls the temperature of the room by turning the
heater on and off. The heater is protected with a safety device to prevent overheating. Should the
heater overheat, an automatic cut out will turn the heater off and it will not come back on without
being reset. It can be reset by switching the ON/OFF Switch to OFF and waiting 5 minutes before
switching the unit back on.

1. Main ON/OFF Switch - The ON/OFF Switch supplies power to all fireplace functions.

2. Flame Action Control - Turn the flame action control knob to adjust the flame speed to the

desired level.

3. Interior Light Control - Turn the interior light control knob to increase or decrease the

brightness of the interior light.

4. Heater Thermostat Control - To adjust the temperature to your individual requirements, turn

the thermostat control clockwise all the way to turn on the heater. When the room reaches the
desired temperature, turn the thermostat knob counter clockwise until you hear a click. Leave in

this position to maintain the room temperature at its setting. For additional heat, turn clockwise

until you hear the click again and the heater will turn on. To turn the heater off, rotate the knob
fully counter clockwise.

5. LED Indicators - Indicates the current function of the fireplace.

6. Flame/Heat Selection Switch - Toggles between flame effect, low and high heat settings.

Fig. 10

1 2 3 4 5 6

If you need to continuously reset the heater, unplug the unit and call the
manufacturer’s technical support at 1-888-346-7539. Please have your model and
serial number ready when calling.

WARNING:

OPERATION INSTRUCTIONS

14

Remote Control

The fireplace is supplied with a radio frequency firebox remote control
(H). This firebox remote control has a range of approximately 50 feet
(15.25 m), it does not have to be pointed at the fireplace and can
pass through most obstacles (including walls). It is supplied with one
of hundreds of independent frequencies to prevent interference with
other units. The frequency designation is indicated on the back of the
transmitter.

Remote Control Initialization

Follow steps 1 through 6 to initialize your fireplace for the first time.
This procedure is also required every time there is a loss of power to
the firebox remote control (H) in the fireplace (illustrated example:
power failure, breaker tripped, main power switch is turned off).

1. Ensure that power is supplied through the main service panel.

2. Locate manual controls.

3. Activate main power switch ("1" in Fig. 10).

4. Press and hold the " I " side of the Flame/Heat Selection Switch

("6" in Fig. 10) for five seconds (red indicator light will flash).

5. Press the ON button located on the firebox remote control (H)

transmitter. This will synchronize the firebox remote control (H)
transmitter and receiver.

Remote Control Usage

The firebox remote control (H) operates the fireplace levels
sequentially, flames only to flames and low heat, to flames and high
heat. The level is increased every time the ON button on the
transmitter is pressed. The fireplace can be turned off at any point by
pressing the OFF button on the firebox remote control (H)
transmitter.

Level 1: The flame effect is turned on and the first red indicator light turns on.
Level 2: The flame effect remains on, the heater is activated to the low heat setting, and the first
and second red indicator lights turn and remain lit.
Level 3: The flame effect remains on, the heater is set to the high heat setting, and all three red
indicator lights remain lit.

Battery Replacement

To replace the battery:

1. Slide battery cover open on the hand held transmitter. (Fig. 11)

2. Correctly install one 12 Volt (A23) battery in the battery holder.

3. Close the battery cover.

Fig. 11

CODE:

On/Off

Buttons

Battery

Cover

H

H

CARE AND MAINTENANCE

15

Disconnect the power before attempting any maintenance or cleaning to reduce
the risk of fire, electric shock or damage to property and bodily harm to persons.

WARNING:

Light Bulb Replacement

The light bulbs need to be replaced when you notice a dark section of the flame or when the clarity
and detail of the ember bed assembly exterior reduces. There are three bulbs under the ember bed
assembly, which generate the flames and embers, and two bulbs above the ember bed assembly
that illuminate the log exterior.

Helpful Hint

It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life.
Group replacement will reduce the number of times you need to open the unit to replace light
bulbs.

CARE AND MAINTENANCE

16

Lower Light Bulb Requirements

Quantity of 3 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 watt
rating. Example: GE 60BC or Philips 60 CTC.

DO NOT EXCEED 60 WATTS PER BULB

To access the lower light bulb area:

1. Slide firebox out of mantel.

2. Lay unit on it’s back for safe removal of
front glass.

3. Remove 3 Phillips screws from the right
side of trim.

4. Slide front glass to right side of fireplace
to remove. (Fig. 12)

5. Pull the front edge of the ember bed
assembly up and forward until the rear
tab releases from the ledge located at
the bottom of the mirror. (Fig. 13)

6. Remove flicker rod. Flicker rod is flexible
and can be slid to the left and bent
which enables the flicker rod to be
removed and lifted out. Use care so as
to not permanently bend the flicker rod.
(Fig. 12)

Only handle the ember bed
assembly by its base.

Ember bed assembly fits
tightly into firebox, some
force may be necessary to
remove.

7. Set ember bed assembly in front of
fireplace.

8. Unscrew bulbs counter clockwise.

9. Insert new bulbs.

10. Replace the ember bed assembly by inserting the front edge of the fireplace and push down
on the rear edge of the ember bed assembly until it snaps into place. (Fig. 13)

11. Lay unit on it’s back and slide front glass back into position and attach trim.

Ensure the ember bed assembly is installed tightly under the back ledge to prevent
light leakage.

CAUTION:

CAUTION:

CAUTION:

CAUTION:

Fig. 12

Front
Glass

Lower Bulbs

Ember Bed

Assembly

Upper
Bulbs

Mirror

Flicker Rod

Trim

Fig. 13

Back
Ledge

Mirror

Rear Tab

Ember
Bed
Assembly

Front
Edge

CARE AND MAINTENANCE

17

Upper Light Bulb Requirements

Quantity of 2 clear chandelier or candelabra bulbs with an E-12 (small) socket base, 15 watt rating.

DO NOT EXCEED 15 WATTS PER BULB

To access the upperlight bulb area:

1. Slide fireplace out of mantel.

2. Lay unit on it’s back for safe removal of front glass.

3. Remove 3 Phillips screws from right side of trim.

4. Remove trim.

5. Slide glass to the right side of the fireplace to remove. (Fig. 12)

6. Upper bulbs are located in the upper left and upper right corners of fireplace.

7. Remove upper light block by removing the 4 mounting screws.

8. Unscrew bulbs counter clockwise.

9. Insert new bulbs.

10. Re-install upper light bracket.

11. Lay unit on it’s back. Slide front glass back into position and attach trim.

Glass Cleaning

The glass is cleaned in the factory during the assembly operation. During shipment, installation,
handling, etc., the glass may collect dust particles; these can be removed by dusting lightly with a
clean dry cloth.

To remove fingerprints or other marks, the glass can be cleaned with a damp cloth. To prevent
scratching, do not use abrasive cleaners or spray liquids on the any surface.

Fireplace Surface Cleaning

Use a cloth dampened with warm water only to clean painted surfaces of the electric fireplace.
Do not use abrasive cleaners.

CAUTION:

TROUBLESHOOTING

Problem Possible Cause Corrective Action

18

Circuit breaker trips
or fuse blows when
unit is turned on.

1. Trace wiring in unit.

2. Additional appliances may exceed
the current rating of the circuit
breaker or fuse. Plug unit into
another outlet or install unit on a
dedicated 15 amp circuit.

1. Short in unit wiring.

2. Improper circuit current rating.

Unit turns on or o
by itself.

1. Change hand held frequency.

2. Replace hand held remote
control and reciever box were
necessary.

3. Replace circuit board.

1. Remote control has a similar frequency
to other remotes in the area.

2. Radio frequency disturbance from
outside sources.

3. Defective circuit board.

Power cord gets
warm.

1. The power cord may get
slightly warm to the touch
when the heater is on.

2. Replace power cord if cord gets
hot to the touch.

1. Normal Operation.

2. Defective power cord.

Fireplace does not
turn on.

1. Refer to instruction manual.

2. Initialize the remote control.

3. Replace main on/o switch.

4a. Install new battery into the

handheld transmitter.

4b. Recongure remote where

necessary.

5. Replace remote control circuit

board where necessary.

6. Replace remote control switch

board.

7. Replace circuit board.

8. Check wiring connections.

1. Improper operation.

2. Remote control not initialized to
replace.

3. Defective main on/o switch.

4. Defective remote control.

5. Defective remote control switch.

6. Defective circuit board.

7. Loose wiring.

Flame Frozen.

1. Replace ame motor.

2. Check wiring connections.

1. Defective ame motor.

2. Loose wiring.

Logset dim, ember
bed not glowing.

Replace light bulbs.Burnt light bulbs.

Light leaking
around the logset.

1. Check logset for proper t.

2. Replace logset.

1. Logset not positioned properly.

2. Defective logset.

Flame shutter.

Replace ame motor.Defective ame motor.

Flame not bright or
ame not visible.

1. Replace light bulbs.

2. Check wiring connections.

3. Replace light harness.

1. Burnt light bulbs.

2. Loose wiring.

3. Defective light harness.

Lights dim in room
while the unit is on.

Move the unit to another outlet
or install unit on a dedicated
15 amp circuit.

1. Unit is drawing close to circuit current
rating.

TROUBLESHOOTING

Problem Possible Cause Corrective Action

19

Heater is not turning
o.

1. Refer to instruction manual.

2. Replace heater on/o switch.

3. Trace wiring in unit.

4. Replace remote control.

5. Replace circuit board.

1. Improper operation.

2. Defective heater on/o switch.

3. Loose wiring.

4. Defective remote control.

5. Defective circuit board.

Heater is not turning
on.

1. Refer to instruction manual.

2. Replace heater assembly.

3. Replace heater on/o switch.

4. Trace wiring in unit.

5. Replace circuit board.

1. Improper operation.

2. Defective heater assembly.

3. Defective heater on/o switch.

4. Loose wiring.

5. Defective circuit board.

Heating element is
glowing red.

1. Small glowing sections of the
element are considered normal.

2. If larger glowing sections are
causing the heater to trip the
thermal cutout, unplug unit,
discontinue use and replace
heater assembly.

1. Normal operation.

2. Defective heater assembly.

Heater fan turns on
but heater lacks heat.

1. Refer to instruction manual.

2. Replace thermostat.

3. Trace wiring in unit.

4. Replace manual selection switch.

5. Replace heater assembly.

6. Replace circuit board.

7. Normal operation is when the
heater fan runs when the Level 2
and Level 3 indicator light
functions are on.

1. Improper operation.

2. Defective thermostat.

3. Loose wiring.

4. Defective manual selection switch.

5. Defective heater assembly.

6. Defective circuit board.

7. Normal operation.

Heater emits an odor. 1. Normal operation is when the

heater emits an odour for a brief
period after the heater is initially
turned on. The heater is burning
o any dust accumulated during
manufacturing or operation.

2. Replace heater assembly.

3. Trace wiring in unit.

1. Normal operation.

2. Defective heater assembly.

3. Loose wiring.

Grinding or excessive
noise with the heater
o.

1. Flame rod replacement.

2. Replace ame motor.

1. Moving ame rod hitting or rubbing
against internal components.

2. Defective ame motor.

Excessive noise with
the heater on.

1. Clean blower assembly.

2. Replace heater assembly.

1. Dirty blower assembly.

2. Defective blower assembly.

Heater fan runs
continuously.

1. Trace wiring in unit.

2. Replace heater on/o switch.

3. Replace heater assembly.

4. Replace thermostat.

1. Loose wiring.

2. Defective heater on/o switch.

3. Defective heater assembly.

4. Defective thermostat.

WARRANTY

20

Two Year Limited Warranty

Products to which this limited warranty applies

This limited warranty applies to your newly purchased electric fireplace. This limited warranty applies
only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and
Alaska. This limited warranty applies to the original purchaser of the product only and is not
transferable.

Products excluded from this limited warranty

Light bulbs are not covered by this limited warranty and are the sole responsibility of the
owner/purchaser. Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or
Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or
territories are sold AS IS without warranty or condition of any kind (including, without limitation, any
implied warranties or conditions of merchantability or fitness for a particular purpose) and the entire risk
of as to the quality and performance of the products is with the purchaser, and in the event of a defect
the purchaser assumes the entire cost of all necessary servicing or repair.

What this limited warranty covers and for how long

Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty have
been tested and inspected prior to shipment and, subject to the provisions of this warranty, the
manufacturer warrants such products to be free from defects in material and workmanship for a period
of 2 years from the date of the first purchase of such products. The manufacturer’s fireplace surrounds
(mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment
and, subject to the provisions of this warranty, the manufacturer warrants such products to be free from
defects in material and workmanship for a period of 1 year from the date of first purchase of such
products.

The limited 2 year warranty period for products other than fireplace surrounds (mantels) and trims and
the limited 1 year warranty period for fireplace surrounds (mantels) and trims also applies to any implied
warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long
an implied warranty lasts, so the above limitation may not apply to the purchaser.

What this limited warranty does not cover

This limited warranty does not apply to products that have been repaired (except by the manufacturer or
its authorized service representatives) or otherwise altered. This limited warranty does further not apply
to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance
or handling, or operation with an incorrect power source.

What you must do to get service under this limited warranty

Defects must be brought to the attention of the manufacturer’s technical service by contacting the
manufacturer at 1-888-346-7539, or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited
warranty service requires a proof of purchase of the product.

WARRANTY

21

What the manufacturer will do in the event of a defect

In the event a product or part covered by this limited warranty is proven to be defective in material or
workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds
(mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you
have the following rights:

• The manufacturer will in its sole discretion either repair or replace such defective product or part

without charge. If the manufacturer is unable to repair or replace such product or part, or if repair or
replacement is not commercially practicable or cannot be timely made, the manufacturer may, in lieu
of repair or replacement, choose to refund the purchase price for such product or part.

• Limited warranty service will be performed solely by dealers or service agents of the manufacturer

authorized to provide limited warranty services.

• For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the

purchaser to on-site or in-home warranty services. Accordingly, the manufacturer will be responsible
for all labour and transportation associated with repairing or replacing the product or part except as
follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser’s site
where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest
service depot of the manufacturer’s dealer or service agent; and (ii) the purchaser is solely
responsible for providing clear access to all serviceable parts of the product.

• For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to

on-site or inhouse warranty services. The purchaser is responsible for removal and transportation of
the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the
authorized dealer’s or service agent’s place of business. On-site or in-home services for surrounds
(mantels) and trims \ may be performed at the purchaser’s specific request and expense at the
manufacturer’s then current rates for such services. The manufacturer will not be responsible for, and
this limited warranty shall not include, any expense incurred for installation or removal of the
surrounds (mantels) or trims or any part thereof (or any replacement product or part) including,
without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or
service agent’s place of business and all labour costs. Such costs shall be the purchaser’s
responsibility.

What the manufacturer and its dealers and service agents are also not responsible for:

In no event will the manufacturer, or its directors, officers, or agents, be liable to the purchaser or any
third party. Whether in contract, in tort, or on any other basis, for any indirect, special, punitive,
exemplary, consequential, or incidental loss, cost, or damage arising out of or in connection with the
sale, maintenance, use, or inability to use the product, even if the manufacturer or its directors, officers,
or agents have been advised of the possibility of such losses, costs or damages, or if such losses,
costs, or damages are foreseeable. In no event will the manufacturer, or its officers, directors, or agents
be liable for any direct losses, costs, or damages that exceed the purchase price of the product.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to the purchaser.

How State and Provincial law apply

This limited warranty gives you specific legal rights, and you may also have other rights which vary from
jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of
Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.

REPLACEMENT PARTS LIST

Part Description Part #

1

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5

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7

8

9

10

11

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13

14

15

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18

19

20

21

22

23

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Hearth

Header

Side LH

Side RH

To p

Ember Bed Assembly

Flicker Motor

Heater Assembly with Built-in Cutout

Thermostat

Main On/Off Switch

Manual Selection Switch

Flame Action Control c/w Potentiometer

Light Dimmer Control c/w Potentiometer

Cord Set

Single Lamp Holder

Double Lamp Holder

Mirror

Front Glass

Control Knob

Remote Transmitter

Remote Receiver c/w Transmitter

Terminal Block

Flicker Rod

Upper Light Harness

DFP6975O-HRTH

DFP6975O-HDR

DFP6975O-L

DFP6975O-R

DFP6975O-TOP

0437960100RP

3000240200KIT

2000330100RP

2300150100RP

2800070700RP

2800070500RP

3000240500RP

3000250100RP

4100040200RP

2500150300RP

2500400300RP

5901210200RP

5901220100RP

8800000200RP

3000370600RP

3000430800RP

4000070100RP

5901250100RP

2500400300RP

For replacement parts, call our customer service department
at 1-888-346-7539, 8 a.m.- 4:30 p.m., EST, Monday-Friday.

Printed in China

7209750200r00

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