Dimplex DFI2309, DFI2310 User Manual

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Service Manual

23” Insert

Model Numbers: DFI2309 MOD ~ to D DFI2310 MOD ~ to D

Dimplex North America Limited

1367 Industrial Road Cambridge ON Canada N1R 7G8 1-888-346-7539 www.dimplex.com

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.

Rev PCN Date

00 n/a 10.2006

01 12226 08.2010

02 13569 09.2012

03 06.2013

7400070000R03

Table of Contents

Operation ......................................................................3

Exploded Parts Diagram ..........................................................5

Replacement Parts List ...........................................................6

Wiring Diagram .................................................................7

DFI2309 MOD ~ to B .....................................................................7

DFI2309 MOD C to D ....................................................................8

DFI2310 MOD ~ ........................................................................9

DFI2310 MOD A to D ....................................................................10

Universal Replacement Procedures ...............................................11

Partially reective glass Replacement ....................................................... 11

Switch Replacement .................................................................... 11

Heater Assembly/Cutout Replacement ......................................................12

Heater Assembly Replacement ............................................................12

Power Cord Replacement ................................................................13

Model / MOD Specic Procedures .................................................14

Light Bulb Replacement .................................................................14

Flicker Motor/Flicker Rod Replacement .....................................................15

Remote Receiver Board Replacement ......................................................16

Light Harness Replacement ..............................................................17

Log Driver Board Replacement ............................................................18

Troubleshooting Guide ..........................................................20

Operation

Electric Fireplace Manual Control

The manual controls for the unit are located in the top, right

corner, on the front of the rebox (Figure 1). A switch is in

the On position when the side with the “ I ”, or “ II ” markings on it is pushed in.

Figure 1

BCD CD

This three (3) position switch offers the following functions:

(I) Manual mode

When in the “ I ” position, the replace bypasses the built- in remote control, the ame effect is turned on and the

electrical supply to the heater is controlled manually using

the Low Heat and High Heat Switches (Figure 1-C and D).

(II) Remote mode

The “ II ” position is for operating the unit with the provided remote control. When in “ II ” position the unit is operated with the ON and OFF buttons of the remote control.

NOTE: Remote control operates main power supply. Heat

must still be controlled by switches on replace.

(O) Off position

All power to all functions are switched off.

Resetting the Temperature Cutoff Switch

Should the replace overheat, an automatic cut out will turn

the heater off and it will not come back on without being reset. It can be reset by switching the Main Power Switch

(Figure 1-A or B) to the Off (“ O ”) position, and waiting ve (5) minutes before switching the unit back on.

Heat Switches (all models, all MOD levels)

Figure 1-C - Low Heat Switch (“ I ”)

The Low Heat On/Off Switch supplies power to the heater fan

and the heater element. When the switch is in the On (“ I ”)

position the heater operates on Low.

Figure 1-D - High Heat Switch (“ II ”)

The High Heat Switch supplies power to the heater fan and the heater element, when the switch is in the On (“ II ”) position the heater operates on High. The C - Low Heat Switch must also be in the On position for the high heat setting to operate.

NOTE: If Switches C and D are in the Off position, only

the ame effect will turn on when the power switch is

activated.

Main Power Switches (Figure 1-A & B)

A - On/Off Switch

Used in:

• DFI2309 MODs ~ to B

• DFI2310 MOD ~

The two (2) position On/Off Switch supplies power to all the replace functions.

B - On/Off/On Switch

Used in:

• DFI2309 MODs C to D

• DFI2310 MODs A to D

CAUTION: If you need to continuously reset the heater,

unplug the unit and call Dimplex North America Limited at 1-888-346-7539 for technical support.

Remote Controls

The following plug-in remote control (Figure 2) is included with the models and MOD levels specied below:

Used in:

• DFI2309 MODs ~ to B

• DFI2310 MOD ~

Figure 2

On button

Off button

Plug-in receiver

OPEN

Battery cover

Frequency

Receiver outlet

The remote control has a range of approximately 50 feet

(15.25 m). It does not have to be pointed at the replace and can pass through most obstacles (including walls). It is

supplied with one of 243 independent frequencies to prevent interference with other units and the frequency designation is indicated on the back of the remote control.

Replace battery when needed with a 9 volt battery.

Remote Control Installation

1. Plug replace power cord into the outlet located on the side of the receiver (Figure 2).

2. Plug receiver into the wall outlet.

3. Remove the plastic tag at the battery cover, to activate the remote control.

NOTE: Fireplace Power On/Off Switch (Figure 1-A) must

be in the On (“ I ”) position prior to using the Remote Control.

ON/OFF Remote Control may be used to control most

other electrical devices including TV’s, stereos and lamps.

CAUTION: For indoor use in dry areas only.

For use on electrical devices with 15 amp resistive load or

1/3 HP inductive load.

120 volt AC only.

The following integrated remote control (Figure 3) is included with the models and MOD levels specied below:

Used in:

• DFI2309 MODs C to D

• DFI2310 MOD A2 to D

NOTE: Ensure that the replace’s 3 Position On/Off

Switch (Figure 1-B) is set to the remote control (“ II ”)

Figure 3

On Button

Battery

Off Button

Battery Cover

NOTE: The plug-in remote version may include either

the remote control as pictured on page 3 or the remote control as shown to the right.

setting.

To operate: push ON button to turn replace on; push OFF button to turn replace off (Figure 3).

NOTE: Remote control operates main power supply.

Heat must still be controlled by Low Heat and High Heat

switches on replace (Figure 1-C & D).

Battery Installation/Replacement

1. Depress tab on the battery cover on the back of the

remote control and remove battery cover (Figure 3).

2. Properly orient and install one (1) 12 Volt (A23) battery

into the remote control.

3. Replace the battery cover.

Remote Initialization

1. From an power off position, place the 3-Position Switch (Figure 1-B) into the Remote (“ II ”) position.

2. Within 10 seconds of step 1, press the ON button on the remote control.

This will synchronize the remote control with the receiver

within the replace.

NOTE: You will only have 10 seconds to perform the last

step. If this is not completed within 5-10 seconds, the procedure will have to be repeated.

Exploded Parts Diagram

Replacement Parts List

DFI2309 - Part Number ..................6901470159

DFI2310 - Part Number ..................6901470259

Replacement Parts for both DFI2309, DFI2310 all MODs:

1. Power Cord .......................4100090101RP

2. Heater Assembly . . . . . . . . . . . . . . . . . . . 2200490800RP

3. Cutout . . . . . . . . . . . . . . . . . . . . . . . . . . . 2300270200RP

4. Flicker Motor ......................2000220100RP

5. Flicker Rod ........................5900340100RP

6. Lampholder ....................... 4200121000RP

7. Terminal block .....................4000070100RP

Non-Universal Replacement Parts

8. Log set

DFI2309 MOD ~ to C ................0438200200RP

DFI2309 MOD D ...................0438200800RP

DFI2310 MOD ~ to D ................0439230200RP

9. Partially reective glass

DFI2309 all MODs . . . . . . . . . . . . . . . . . . 5900350100RP

DFI2310 all MODs . . . . . . . . . . . . . . . . . . 5900350200RP

10. 2 Piece Plug-in Remote Control

DFI2309 MOD ~ to B ................680024RPNEW

DFI2310 MOD ~ ...................680024RPNEW

11. Integrated Remote Control

DFI2309 MOD C to D ...............3000370500RP

DFI2310 MOD A to D ................ 3000370500RP

12. Integrated Remote Control Receiver

DFI2309 MOD C to D ...............3000380200RP

DFI2310 MOD A to D ................ 3000380200RP

13. Main Power Switch

DFI2309 MOD ~ to A ............... 2800090100RP*

DFI2309 MOD B ...................2800070700RP

DFI2309 MOD C to D ...............2800071100RP

DFI2310 MOD ~ ...................2800070700RP

DFI2310 MOD A to D ................ 2800071100RP

14. Low Heat Switch

DFI2309 MOD ~ to A ............... 2800090100RP*

DFI2309 MOD B to D ................2800070900RP

DFI2310 MOD ~ .................. 2800090100RP*

DFI2310 MOD A to D ................ 2800070900RP

15. High Heat Switch

DFI2309 MOD ~ to A ............... 2800090100RP*

DFI2309 MOD B to D ................2800071000RP

DFI2310 MOD ~ .................. 2800090100RP*

DFI2310 MOD A to D ................ 2800071000RP

16. LED Log Driver (DFI2310 only) ........3000390100RP

Wiring Diagram

DFI2309 MOD ~ to B

Blower

Cutout

Terminal Block

Power Cord

Heater Elements

High Heat Switch

Low Heat Switch

Lamp holders

Main On/Off Switch

Terminal Block

Flicker Motor

Wiring Diagram DFI2309 MOD C to D

Blower

Cutout

Terminal Block

Remote

Control

Receiver

Heater Elements

High Heat Switch

Low Heat Switch

Lamp holders

Power Cord

Main On/Off/On Switch

Terminal Block

Flicker Motor

Wiring Diagram DFI2310 MOD ~

Blower

Cutout

Wire Harness to Log Set

Terminal Block

LED Log Set Driver

Heater Elements

High Heat Switch

Low Heat Switch

Lamp holders

Power Cord

Main On/Off Switch

Terminal Block

Flicker Motor

Wiring Diagram DFI2310 MOD A to D

Blower

Wire Harness to

LED Log Set Driver

Log Set

Cutout

Heater Elements

High Heat Switch

Low Heat Switch

Lamp holders

Terminal Block

Remote Receiver Board

Cord Set

Main On/Off/On Switch

Flicker Motor

Universal Replacement Procedures

Figure 5

Partially Reective Glass Replacement

If the rebox was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Replacement Procedure

1. Disconnect power and remove rebox from mantel or existing replace.

2. Remove four (4) Phillips screws from the top and rear, upper edge of the rebox as shown in Figure 4-A. This will release the top cover from the rebox.

Figure 4

A. Step 2

screws to remove

Switch Replacement

If the rebox was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Switch control panel

Partially

reective

glass

Log set

B. Step 3

screws to remove

3. Tilt the top cover of the rebox up and either prop the

cover against a stationary object or situate it in such a way that there is access to the upper section of the

rebox.

4. Remove one (1) or two (2) Phillips screws from each upper corner of the rebox as shown in Figure 4-B.

Quantity will differ by model and MOD level.

5. Gently push the switch control panel inwards until top

edge of partially reective glass is exposed (Figure 5).

6. Slide partially reective glass up to remove.

Each of the three (3) switches (Main Power Switch, Low Heat Switch and High Heat Switch) will have the same

replacement procedure.

Replacement Procedure:

1. Disconnect power and remove rebox from mantel or existing replace.

2. Remove four (4) Phillips screws from the top and rear, upper edge of the rebox as shown in Figure 4-A. This will release the top cover from the rebox.

3. Tilt the top cover of the rebox up and either prop the

cover against a stationary object or situate it in such a way that there is access to the upper section of the

rebox.

4. Remove all wiring clips and connections from the switch

to be replaced, noting their original locations (Figure 6).

Figure 6

Retainer clips

7. Properly orient replacement partially reective glass and

slide it down into place behind Log Set.

8. Re-assemble rebox in reverse order as above.

High Heat switch

Low Heat switch

Main power switch

NOTE: It may be necessary to remove all wire clips and/

or switches in order to provide sufcient working room

Wire

connection

terminals

within the rebox. Be sure to note each wire’s original

location carefully.

5. Remove the switch by depressing the retaining clips

(Figure 6) and pushing the switch forward, through the sheet metal of the rebox.

NOTE: Due to the switches’ placement under the lip

of sheet metal, it may be necessary to use a large at-

headed screwdriver to slide between the switch and sheet metal in order to depress the top retaining clip.

6. Properly orient replacement switch and push through

sheet metal of rebox until retaining clips snap into place.

7. Re-connect wiring clips removed in step 5.

WARNING: Improper re-connection of wiring may

result in electric shock, re, or injury to persons. Ensure

that connections to/from switches match those of the respective wiring diagram for the particular model and

MOD level being serviced (pages 7-10).

9. Re-assemble rebox following steps 1-3 in reverse order.

Figure 7

Top cover

Mounting brackets

& screws

Heater elements

Figure 8

Heater elements

Step 5 screws to

remove (4)

Heater blower & motor

Cutout screw

Blower motor

Heater Assembly/Cutout Replacement

If the rebox was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Replacement Procedure

1. Disconnect power and remove rebox from mantel or existing replace.

2. Remove four (4) Phillips screws from the top and rear, upper edge of the rebox as shown in Figure 4-A. This will release the top cover from the rebox.

3. Lift the top cover of the rebox up carefully - the heater

assembly is attached to the underside of the top cover.

4. Using side cutters, cut all zip ties that bind wires together

5. Hold the heater assembly in one hand (or have another person assist), and remove four (4) Phillips screws from

the top cover to release the heater assembly from the top

cover (Figure 7).

Cutout Replacement

i) Follow the two (2) wires leading from the cutout and

disconnect them from their respective terminals.

NOTE: The shorter wire from the cutout has a piggy-

back connection at the heater element as shown in Figure 8. Disconnect the piggy-back connection as well as the secondary wire that connects to the blower motor terminal.

To remove the longer wire from the terminal block, use

Terminal block

Upper, inside

corner of rebox

a small Phillips screwdriver to loosen the screw which clamps the wire from the cutout to the terminal block.

ii) With wires loose from their connections, remove the

small Phillips screw that attaches the cutout to the heater

assembly (Figure 8). Remove and discard old cutout.

iii) Attach replacement cutout to heater assembly using

screw from step ii.

iv) Connect piggy-back wire as shown in Figure 8.

v) Connect long, single-ended wire to terminal block.

Ensure that black power wire leading to lower section of

rebox (and any other wires disconnected from terminal block in step i) is connected with wire lead from cutout.

Tighten down on terminal block with small Phillips screwdriver.

WARNING: Improper re-connection of wiring may result

in electric shock, re, or injury to persons. Ensure that

connections to/from cutout match those of the respective wiring diagram for the particular model and MOD level

being serviced (pages 7-10).

vi) If servicing is complete, follow steps 1-5 in reverse order.

Heater Assembly Replacement

i) Remove the one (1) small Phillips screw which attaches

the cutout to the heater assembly (Figure 8).

ii) Remove the two (2) piggy-back and three (3) single wire

connectors from the heater element and motor, noting their original locations.

iii) Remove the two (2) Phillips screws from each of the

two (2) mounting brackets as shown in Figure 7. Do not

discard brackets.

iv) Attach the two (2) mounting brackets to the replacement

heater assembly in the same orientation as in Figure 7,

using two (2) Phillips screws removed in step iii.

v) Using the single small Phillips screw from step i, attach

the cutout to the replacement heater assembly.

vi) Attach the piggy-back wire from the cutout as shown in

Figure 8: piggy-back connectors to the lower terminal of

the heater element, then on to the inner-most terminal of the blower motor.

vii) Attach the last two (2) wires removed in step ii: yellow

wire will run from the high heat switch to the top, front-

most terminal; the grey piggy-back wire will run from the

low heat switch to the top, inner-most terminal of the heater element then piggy-back to the outer terminal of

the blower motor (Figure 9).

Figure 9

Grey wire

Power Cord Replacement

If the rebox was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Replacement Procedure:

1. Disconnect power and remove rebox from mantel or existing replace.

2. Remove four (4) Phillips screws from the top and rear, upper edge of the rebox as shown in Figure 4-A. This will release the top cover from the rebox.

3. Lift the top cover of the rebox up carefully - the heater

assembly is attached to the underside of the top cover.

4. Follow the power cord through the rebox chassis and cut all zip ties that bind the two (2) wires of the power

cord using side cutters.

5. Disconnect the power cord wire which leads to the Main

Power On/Off (or 3-Position)

Switch. This should be the only black wire going to this

switch (Figure 10).

Figure 10

Yellow wire

WARNING: Improper re-connection of wiring may result

in electric shock, re, or injury to persons. Ensure that

connections to/from heater assembly and switches match those of the respective wiring diagram for the particular

model and MOD level being serviced (pages 7-10).

NOTE: The wire colors referenced in these instructions

may not be the same as those used in all reboxes.

Ensure that all wiring matches original placement and/or the wiring diagrams that are supplied in this manual.

viii) Follow steps 1 through 5 in reverse order to reassemble

rebox.

6. Use a small Phillips screwdriver to loosen the screw which clamps the other power cord lead into the terminal block (Figure 10). Make note of any additional wires that were clamped together with power cord.

7. To remove power cord from chassis, use needle nose pliers to squeeze sides of cable clamp and pull through

chassis of rebox, removing clamp and cable.

8. Remove clamp from cable and attach to replacement

cord, leaving approximately eight (8) inches (20 cm) of slack to wire ends (orient clamp in same manner with tapered side facing wire ends).

9. Feed replacement power cord through chassis hole and using pliers, squeeze sides of cable clamp to push clamp into sheet metal until snaps in place.

10. Connect terminated wire end to Main Power Switch.

11. Connect crimped wire end to terminal block where

original was removed (step 6). Also ensure any wires

freed in step 6 are clamped together with power cord wire.

12. Follow steps 1 through 3 in reverse order to reassemble

rebox.

Model / MOD Specic Procedures

Light Bulb Replacement

Figure 12

Allow at least ve (5) minutes for light bulbs to cool before

touching bulbs to avoid accidental burning of skin.

Light bulbs need to be replaced when you notice a dark

section of the ame. There are two (2) bulbs under the log set which generate the ames and embers.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Helpful Hints

It is a good idea to replace all light bulbs at one time if they are close to the end of their rated life. Group replacement will reduce the number of times you need to open the unit to replace light bulbs.

Light Bulb Requirements

Quantity of two (2) clear chandelier or candelabra bulbs with an E-12 (small) socket base, 60 Watt rating.

Do not exceed 60 Watts per bulb

Replacement Procedure for:

DFI2309 & DFI2310 MODs ~ to C

1. Remove the two (2) outer Phillips screws on the log grate at the front of the rebox as shown in Figure 11.

Figure 11

Flicker Rod

Bulbs (2)

LED wire harness

carefully bend the Flicker Rod enough to release the

opposite end from the mounting bracket (Figure 12).

6. Pull Flicker Rod off of the shaft of the Flicker Motor and set aside.

7. Remove bulb(s) by turning counter-clockwise and replace.

8. Push rubber grommet of Flicker Rod back onto shaft of Flicker Motor and carefully bend Flicker Rod so as to insert opposite end back into mounting bracket.

NOTE: If Flicker Rod is bent out of alignment, carefully

bend it back to become straight. If Flicker Rod is not properly aligned, it may cause noise during operation by rubbing against metal chassis.

9. Follow steps 1 through 4 in reverse order to reassemble

rebox.

Log Set

Screws to

remove (2)

Flicker assembly drawer

2. Pull the icker assembly drawer out approximately 1½

inches (4 cm), or until it stops.

3. Carefully remove the Log Set from the rebox.

4. Disconnect LED harness to Log Set (DFI2310 only). Set Log Set aside (Figure 12).

5. Pull Flicker Rod to the far right, towards the Flicker Motor,

Replacement Procedure for:

DFI2309 & DFI2310 MODs ~ to C

1. Remove the four (4) Phillips screws on the log grate at the front of the rebox as shown in Figure 13.

Figure 13

Log Set

Flicker Rod

Screws to remove (4)

Bulbs (2)

LED wire harness

2. Carefully remove the Log Set from the rebox.

3. Disconnect LED harness to Log Set (DFI2310 only). Set

Log Set aside (Figure 12).

4. Pull Flicker Rod to the far right, towards the Flicker Motor, carefully bend the Flicker Rod enough to release the

opposite end from the mounting bracket (Figure 12).

5. Pull Flicker Rod off of the shaft of the Flicker Motor and set aside.

Figure 14

Flicker

Motor

Terminal Block Cover

Terminal Block

Capacitor

6. Remove bulb(s) by turning counter-clockwise and replace.

7. Push rubber grommet of Flicker Rod back onto shaft of Flicker Motor and carefully bend Flicker Rod so as to insert opposite end back into mounting bracket.

NOTE: If Flicker Rod is bent out of alignment, carefully

bend it back to become straight. If Flicker Rod is not properly aligned, it may cause noise during operation by rubbing against metal chassis.

8. Follow steps 1 through 3 in reverse order to reassemble

rebox.

Flicker Motor/Flicker Rod Replacement

If the replace was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Replacement Procedure for:

DFI2309 & DFI2310 MODs ~ to C

1. Remove the two (2) outer Phillips screws on the log grate at the front of the rebox as shown in Figure 11.

2. Pull the icker assembly drawer out approximately 1½ inches (4 cm), or until it stops.

3. Carefully remove the Log Set from the rebox.

4. Disconnect LED harness to Log Set (DFI2310 only). Set Log Set aside (Figure 12).

5. Pull Flicker Rod to the far right, towards the Flicker Motor, carefully bend the Flicker Rod enough to release the

opposite end from the mounting bracket (Figure 12).

6. Pull Flicker Rod off of the shaft of the Flicker Motor and set aside.

7. Lift icker assembly drawer up and out so that metal stop tabs clear the front edge of the rebox. Pull the

drawer out as far as possible without causing damage or disconnection to wires connected at back.

8. Remove the Terminal Block Cover by removing one (1)

Phillips screw from each opposing corner of the cover

(Figure 14).

9. Using a small Phillips screwdriver, loosen all three (3) of

the left side terminals of the Terminal Block.

Cover screw

10. Remove the three (3) Flicker Motor wire leads from the

Terminal Block, noting their original positions.

NOTE: Do not misplace Capacitor.

11. Remove the two (2) Phillips screws that attach the Flicker

Motor to the sheet metal. Remove and discard old Flicker Motor.

12. Ensure rubber spacer remains in place, properly orient replacement Flicker Motor and attach to sheet metal using screws removed in step 11.

13. Insert Flicker Motor wire leads into left side of Terminal Block as shown in Figure 14. Wire leads from Capacitor should align with brown and white wires from Flicker Motor.

WARNING: Improper re-connection of wiring may result

in electric shock, re, or injury to persons. Ensure that

connections to/from Flicker Motor match those of the respective wiring diagram for the particular model and

MOD level being serviced (pages 7-10).

14. Tighten down screws of all terminals using a small Phillips screwdriver.

15. Replace Terminal Block Cover using screws removed in step 8 and follow steps 1 through 7 in reverse order to

reassemble rebox.

NOTE: If Flicker Rod is bent out of alignment, carefully

bend it back to become straight. If Flicker Rod is not properly aligned, it may cause noise during operation by rubbing against metal chassis.

Replacement Procedure for:

DFI2309 & DFI2310 MODs D

1. Remove the four (4) Phillips screws on the log grate at the front of the rebox as shown in Figure 13.

2. Carefully remove the Log Set from the rebox.

3. Disconnect LED harness to Log Set (DFI2310 only). Set

Log Set aside (Figure 12).

4. Pull Flicker Rod to the far right, towards the Flicker Motor, carefully bend the Flicker Rod enough to release the

opposite end from the mounting bracket (Figure 12).

5. Pull Flicker Rod off of the shaft of the Flicker Motor and set aside.

6. Turn rebox onto its back and remove the four (4) Phillips

screws as shown in Figure 15.

9. Using a small Phillips screwdriver, loosen all three (3) of

the left side terminals of the Terminal Block.

10. Remove the three (3) Flicker Motor wire leads from the

Terminal Block, noting their original positions.

NOTE: Do not misplace Capacitor.

Figure 15

Screws to remove (4)

7. Turn rebox upright and gently pull the icker and light assembly out of the rebox gently without causing

damage or disconnection to the wiring at back.

8. Remove the Terminal Block Cover by removing one (1)

Phillips screw from each opposing corner of the cover

(Figure 16).

Figure 16

Terminal Block Cover

Flicker

Motor

Cover screw

11. Remove the two (2) Phillips screws that attach the Flicker

Motor to the sheet metal. Remove and discard old Flicker Motor.

12. Ensure rubber spacer remains in place, properly orient replacement Flicker Motor and attach to sheet metal using screws removed in step 11.

13. Insert Flicker Motor wire leads into left side of Terminal Block as shown in Figure 17. Wire leads from Capacitor should align with brown and white wires from Flicker Motor.

WARNING: Improper re-connection of wiring may result

in electric shock, re, or injury to persons. Ensure that

connections to/from Flicker Motor match those of the respective wiring diagram for the particular model and

MOD level being serviced (pages 7-10).

14. Tighten down screws of all terminals using a small Phillips screwdriver.

15. Replace Terminal Block Cover using screws removed in step 8 and follow steps 1 through 8 in reverse order to

reassemble rebox.

NOTE: If Flicker Rod is bent out of alignment, carefully

bend it back to become straight. If Flicker Rod is not properly aligned, it may cause noise during operation by rubbing against metal chassis.

Remote Control Receiver Replacement

DFI2309/2310 MODs C to D

Figure 17

Capacitor

Terminal Block

If the replace was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Replacement Procedure:

1. Disconnect power and remove rebox from mantel or

existing replace.

2. Remove four (4) Phillips screws from the top and rear,

upper edge of the rebox as shown in Figure 4-A. This will release the top cover from the rebox.

3. Tilt the top cover of the rebox up and either prop the

cover against a stationary object or situate it in such a way that there is access to the upper section of the

rebox.

6. The Remote Control Receiver is located on the side panel just above the entry point for the power cord

Figure 18

(Figure 18).

7. Either pinch the clasp to release or cut each of the four

(4) mounting studs (one in each corner of the Receiver Board) that attach the circuit board to the chassis of the rebox.

NOTE: If mounting studs are cut, ensure they are

replaced by those supplied with replacement board.

8. Clear both ends of mounting studs if cut.

9. Install replacement mounting studs (if necessary) by

pushing them through the sheet metal from the outside of

the rebox.

10. Properly orient replacement Receiver Board and push

onto mounting studs until all four (4) snap closed.

10. Remove one wire terminal from original Receiver Board and install onto replacement Receiver Board, matching its original position.

11. Continue with remaining wire connections, moving one wire at a time, matching its original position.

Remote Receiver Board

Light Harness Replacement

If the replace was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Replacement Procedure for:

DFI2309 & DFI2310 MODs ~ to C

1. Disconnect power and remove rebox from mantel or existing replace.

2. Remove the two (2) outer Phillips screws on the log grate at the front of the rebox as shown in Figure 11.

3. Pull the icker assembly drawer out approximately 1½ inches (4 cm), or until it stops.

4. Carefully remove the Log Set from the rebox.

5. Disconnect LED harness to Log Set (DFI2310 only). Set Log Set aside (Figure 12).

6. Pull Flicker Rod to the far right, towards the Flicker Motor, carefully bend the Flicker Rod enough to release the

opposite end from the mounting bracket (Figure 12).

7. Pull Flicker Rod off of the shaft of the Flicker Motor and set aside.

8. Remove both light bulbs by turning counter-clockwise.

9. Lift icker assembly drawer up and out so that metal stop tabs clear the front edge of the rebox. Pull the drawer

out as far as possible without causing damage to wires connected at back.

10. Using side cutters, cut the two (2) light harness wires

(blue, white) in between the Terminal Block cover and the right light socket (Figure 19). Leave as much slack as

Figure 19

Light Sockets (2)

WARNING: Improper re-connection of wiring may result

in electric shock, re, or injury to persons. Ensure that

connections to/from circuit board match those of the respective wiring diagram for the particular model and

MOD level being serviced (pages 7-10).

12. Once all connections are made, follow steps 1 and 2 in

reverse order to reassemble the rebox.

Terminal Block cover

Socket screws (2)

possible.

11. Strip ½ inch (1.3 cm) off the ends of the two (2) light harness wires on the icker motor cover side.

12. Cut the two (2) light harness wires (blue, white) in

between the left and right light sockets.

13. Remove the two (2) Phillips light socket screws from the rear of the light assembly (Figure 19).

14. Remove light sockets by placing a hand inside light assembly, grasping light socket and pulling light socket until it snaps out of place.

15. Feed wires of replacement light sockets through holes in sheet metal, properly orient and push light sockets in until they snap into place.

11. Use the supplied wire connectors to connect light socket

wires (blue to blue) (white to white) in between the two (2) light sockets as shown in Figure 20. Cut and cap the outer wires (1 white, 1 blue) with a wire connector

damage to the wiring at back.

9. Remove both light bulbs by turning counter-clockwise.

10. Using side cutters, cut the two (2) light harness wires

(blue, white) in between the Terminal Block cover and the right light socket (Figure 19). Leave as much slack as

possible.

11. Strip ½ inch (1.3 cm) off the ends of the two (2) light harness wires on the icker motor cover side.

12. Cut the two (2) light harness wires (blue, white) in

between the left and right light sockets.

13. Remove the two (2) Phillips light socket screws from the rear of the light assembly (Figure 19).

Figure 20

Wire connectors (6)

Terminal Block cover

(Figure 20).

12. Finally, use wire connectors to connect the light harness

wires (blue to blue) (white to white) in between the

Terminal Block cover and the right light socket.

13. Follow steps 1 through 9 in reverse order to reassemble

the rebox.

Replacement Procedure for:

DFI2309 & DFI2310 MODs D

1. Disconnect power and remove rebox from mantel or existing replace.

2. Remove the four (4) Phillips screws on the log grate at the front of the rebox as shown in Figure 13 and remove

log grate.

3. Carefully remove the Log Set from the rebox.

4. Disconnect LED harness to Log Set (DFI2310 only). Set Log Set aside (Figure 12).

5. Pull Flicker Rod to the far right, towards the Flicker Motor, carefully bend the Flicker Rod enough to release the

opposite end from the mounting bracket (Figure 12).

6. Pull Flicker Rod off of the shaft of the Flicker Motor and set aside.

7. Turn rebox onto its back and remove the four (4) Phillips

screws as shown in Figure 15.

14. Remove light sockets by placing a hand inside light assembly, grasping light socket and pulling light socket until it snaps out of place.

15. Feed wires of replacement light sockets through holes in sheet metal, properly orient and push light sockets in until they snap into place.

11. Use the supplied wire connectors to connect light socket

wires (blue to blue) (white to white) in between the two (2) light sockets as shown in Figure 20. Cut and cap the outer wires (1 white, 1 blue) with a wire connector (Figure 20).

12. Finally, use wire connectors to connect the light harness

wires (blue to blue) (white to white) in between the

Terminal Block cover and the right light socket.

13. Follow steps 1 through 9 in reverse order to reassemble

the rebox.

Log Driver Board Replacement

DFI2310 only - all MODs

If the replace was operating prior to servicing allow at least ve (5) minutes for light bulbs and heating element to cool off

to avoid accidental burning of skin.

Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons.

Replacement Procedure:

1. Disconnect power and remove rebox from mantel or existing replace.

2. Remove four (4) Phillips screws from the top and rear, upper edge of the rebox as shown in Figure 4-A. This will release the top cover from the rebox.

3. Tilt the top cover of the rebox up and either prop the

cover against a stationary object or situate it in such a way that there is access to the upper section of the

rebox.

6. The Log Driver Board is located inside the rebox, on the

8. Turn rebox upright and gently pull the icker and light assembly out of the rebox gently without causing

Figure 21

Log Driver

Board

back panel and just under the terminal block (Figure 21).

7. Either pinch the clasp to release or cut each of the four

(4) mounting studs (one in each corner of the Log Driver Board) that attach the circuit board to the chassis of the rebox.

NOTE: If mounting studs are cut, ensure they are

replaced by those supplied with replacement board.

8. Clear both ends of mounting studs if cut.

9. Install replacement mounting studs (if necessary) by

pushing them through the sheet metal from the outside of

the rebox.

10. Properly orient replacement Log Driver Board and push

onto mounting studs until all four (4) snap closed.

10. Remove one wire terminal from original Log Driver Board and install onto replacement Log Driver Board, matching its original position.

11. Continue with remaining wire connections, moving one wire at a time, matching its original position.

WARNING: Improper re-connection of wiring may result

in electric shock, re, or injury to persons. Ensure that

connections to/from circuit board match those of the respective wiring diagram for the particular model and

MOD level being serviced (pages 7-10).

12. Once all connections are made, follow steps 1 and 2 in

reverse order to reassemble the rebox.

Troubleshooting Guide

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse blows when unit is turned on

Unit turns on or off by itself Remote Control has a similar frequency to

Lights dim in room while the unit is on

Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when

Appearance

Fireplace does not turn on Manually

Fireplace does not turn on using the Remote Control

Flame Frozen Loose wiring Check wiring connections

Flame not bright or ame not

visible

Log set dim, not glowing Burnt out light bulbs Replace light bulbs

Flame Shudder Defective Flicker motor Replace Flicker motor

Light leaking around the log set Log set not positioned properly Check log set for proper t

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current rating of

the circuit breaker or fuse. Plug unit into another outlet or install unit on a dedicated 15 amp circuit.

Replace Remote Control. Initialize Remote Control and

other remotes in the area.

Radio frequency disturbance from outside sources.

Unit is drawing close to circuit current rating

Defective power cord Replace power cord if cord gets hot to the touch.

Improper operation Refer to Operation Section

No incoming voltage from the electrical wall socket

Loose wiring Check wiring connections

Defective On/Off or 3-Position Switch Replace On/Off or 3-Position Switch (Depending on the

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with Re-

Improper operation Refer to Operation Section

Remote Control not initialized to replace Initialize the Remote Control

Remote Control not working. Install new battery into the Remote Control. Reinitialize

Defective Flicker motor Replace Flicker motor

Burnt out light bulbs Replace light bulbs

Loose wiring Check wiring connections

Defective light harness Replace light harness

Remote Control Receiver

Replace Remote Control and Remote Control Receiver, where necessary. Initialize Remote Control and Receiver

Move the unit to another outlet or install unit on a dedicated 15 amp circuit

the heater is on

Check Fuse/Breaker Panel

model)

mote Control

remote where necessary

Replace Remote Control or Remote Control Receiver, where necessary. Initialize Remote Control and Receiver.

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning off Improper operation Refer to Operation Section

Defective Heater Switches Replace Heater Switch(es)

Heater is not turning on, but

ame effect is still functioning

Heater is turning off after a couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for

Heater fan turns on but heater lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are considered

Noise

Excessive noise with the heater onDirty blower assembly Ensure that exterior intake louvers and rebox cavity are

Grinding or excessive noise with the heater off

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit.

Defective Heater Switches Replace Heater Switch(es)

Defective Heater Assembly Replace Heater Assembly

Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity are

free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

a brief period after the heater is initially turned on. The heater is burning off any dust accumulated during manufacturing or operation.

Defective Heater Assembly Replace Heater Assembly

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective Heater Switches Replace Heater Switch(es)

Defective Heater Assembly Replace Heater Assembly

normal.

Defective Heater Assembly If larger glowing sections are causing the heater to trip

the thermal cutout, unplug unit, discontinue use and replace heater assembly.

free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

Flicker rod hitting or rubbing against internal components

Defective Flicker motor Replace Flicker motor

Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components. Replace if necessary.

Dimplex DFI2309, DFI2310 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Operation

Exploded Parts Diagram

Replacement Parts List

Wiring Diagram

DFI2309 MOD ~ to B

Universal Replacement Procedures

Switch Replacement

Heater Assembly/Cutout Replacement

Heater Assembly Replacement

Power Cord Replacement

Light Bulb Replacement

Flicker Motor/Flicker Rod Replacement

Light Harness Replacement

Log Driver Board Replacement

Troubleshooting Guide