Dimplex DFG3033 User Manual

Owner’s Manual

Model
DFG3033

IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always

comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.

To view the full line of Dimplex products, please visit
www.dimplex.com

7210600100R02

2 www.dimplex.com

Table of Contents

Welcome & Congratulations . . . . . . . . . . . . . . . . . . . 3

IMPORTANT INSTRUCTIONS ..................4

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . 7

Site Selection and Preparation .................7

Fireplace Installation .........................8

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Maintenance ...............................16

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . 22

!

Always use a qualied technician

or service agency to repair

this replace.

NOTE: Procedures and
techniques that are
considered important
enough to emphasize.

CAUTION: Procedures and
techniques which, if not
carefully followed, will result
in damage to the equipment.

WARNING: Procedures

and techniques which, if not
carefully followed, will expose

the user to the risk of re,

serious injury, or death.

3

Welcome & Congratulations

Thank you and congratulations for choosing to purchase an electric

replace from Dimplex, the world leader in electric replaces.

Please carefully read and save these instructions.

CAUTION: Read all instructions and warnings carefully before

starting installation. Failure to follow these instructions may result in a

possible electric shock, re hazard and will void the warranty.

Please record your model and serial numbers below for future
reference: model and serial numbers can be found on the Model and

Serial Number Label of your replace.

Model Number

Serial Number

NO NEED TO RETURN TO THE STORE

Questions with operation or assembly? Require Parts Information?

Product Under Manufacturer’s Warranty?

Contact us at:  www.dimplex.com/customer_support

For Troubleshooting and Technical Support

OR  Toll-Free 1-888-DIMPLEX (1-888-346-7539)

Monday to Friday 8:00 a.m. to 4:30 p.m. EST

Please have your model number and product serial
number ready. (See above)

4 www.dimplex.com

IMPORTANT INSTRUCTIONS

When using electrical appliances,
basic precautions should always
be followed to reduce the risk of
fire, electric shock, and injury to
persons, including the following:

① Read all instructions before

using the electric replace.

② The heater is hot when in use.

To avoid burns, do not let bare
skin touch hot surfaces. The
trim around the heater outlet
becomes hot during heater
operation. Keep combustible
materials, such as furniture,
pillows, bedding, papers, clothes,
and curtains at least three (3) feet
(0.9 m) from the front of the unit.

③ Extreme caution is necessary

when any heater is used by or
near children or invalids and
whenever the unit is left operating
and unattended.

④ Always unplug the electric

replace when not in use.

⑤ Do not operate any unit with

a damaged cord or plug, or if
the heater has malfunctioned,

or if the electric replace has

been dropped or damaged in
any manner. Return heater
to authorized service facility

for examination, electrical or
mechanical adjustment, or repair.

⑥ Do not use outdoors.
⑦ The electric replace is not

intended for use in bathrooms,
laundry areas and similar indoor
locations. Never locate heater
where it may fall into a bathtub or
other water container.

⑧ Do not run the cord under

carpeting. Do not cover cord with
throw rugs, runners, or the like.

Arrange cord away from trafc

area and where it will not be
tripped over.

⑨ To disconnect the unit, turn

the controls off, then remove the
plug from the outlet.

⑩ Do not insert or allow foreign

objects to enter any ventilation
or exhaust opening as this may

cause an electric shock or re, or

damage to the heater.

⑪ To prevent a possible re, do

not block air intake or exhaust
in any manner. Do not use on
soft surfaces, like a bed, where
openings may become blocked.

⑫ All electrical heaters have

5

IMPORTANT INSTRUCTIONS

hot and arcing or sparking parts
inside. Do not use in areas where

gasoline, paint, or ammable

liquids are used or stored or
where the unit will be exposed to

ammable vapors.

⑬ Do not modify the electric

replace. Use it only as described
in this manual. Any other use not
recommended by the

manufacturer may cause re,

electric shock or injury to persons.

⑭ Avoid the use of an extension

cord or power bar. Extension
cords and power bars may

overheat and cause a risk of re.

If you must use an extension cord
or power bar, it must be No. 14
AWG minimum size and rated for
no less than 1875 Watts.

⑮ Do not burn wood or other

materials in the electric replace.

⑯ Do not strike the replace

glass.

⑰ Always use a certied

electrician should new circuits or
outlets be required.

⑱ Always use properly

grounded, fused and polarized
outlets.

⑲ Disconnect all power supply

before performing any cleaning,
maintenance or relocation of the
unit.

⑳ When transporting or storing

the unit and cord, keep in a
dry place, free from excessive
vibration and store so as to avoid
damage.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

NO USER-SERVICABLE PARTS INSIDE

SAVE THESE INSTRUCTIONS

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IMPORTANT INSTRUCTIONS

CAUTION: This equipment has been

tested and found to comply with the limits
for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits
are designed to provide reasonable
protection against harmful interference in
a residential installation. This equipment
generates uses and can radiate radio
frequency energy and, if not installed and
used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio
or television reception, which can be
determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one of the
following measures:

Reorient or relocate the receiving •
antenna.
Increase the separation between the •
equipment and receiver.
Connect the equipment into an outlet •
on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced •
radio/TV technician for help.

This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions: (1) This device
may not cause harmful interference,
and (2) this device must accept any
interference received, including
interference that may cause undesired
operation.

This device complies with Industry
Canada licence-exempt RSS standard(s).
Operation is subject to the following
two conditions: (1) this device may not
cause interference, and (2) this device
must accept any interference, including
interference that may cause undesired
operation of the device.

Under Industry Canada regulations, this
radio transmitter may only operate using
an antenna of a type and maximum (or
lesser) gain approved for the transmitter
by Industry Canada. To reduce potential
radio interference to other users, the
antenna type and its gain should be so
chosen that the equivalent isotropically
radiated power (e.i.r.p.) is not more
than that necessary for successful

communication.

WARNING: Remote control
contains small batteries. Keep away
from children. If swallowed, seek

medical attention immediately.

WARNING: Do not install battery

backwards, charge, put in re or mix

with used or other battery types - may
explode or leak causing injury.

!

NOTE: Changes or modications

not expressly approved by the party
responsible for compliance could
void user's authority to operate the
equipment.

FCC CAUTION: Any changes or

modications not expressly approved by

the party responsible for compliance could
void the user's authority to operate this
equipment.

7

Quick Reference Guide

① Prior to the rst use of the

replace verify the following:

• Are the circuit breakers for the

unit on?

• Are the light bulbs in your
replace loose? (To check, follow

the instructions for replacing the
light bulbs under the Maintenance
section of this manual.)

Site Selection and Preparation

!

NOTE 1: A 15 Amp, 120
Volt circuit is required. A
dedicated circuit is preferred
but not essential in all cases. A
dedicated circuit will be required
if, after installation, the circuit
breaker trips or fuse blows on a
regular basis when the heater is
operating. Additional appliances
on the same circuit may exceed
the current rating of the circuit
breaker.

WARNING: Ensure the power
cord is not installed so that it is
pinched or against a sharp edge
and ensure that the power cord is
stored or secured to avoid tripping
or snagging to reduce the risk

of re, electric shock or injury to

persons.

② The heater on your replace

may emit a slight, harmless odor

when rst used. This odor is a

normal condition caused by the
initial heating of internal heater
parts and will not occur again.

③ The information regarding the

model of your replace can be

found on the rating plate located
on the front of the unit.

Construction and electrical
outlet wiring must comply with
local building codes and other
applicable regulations to reduce

the risk of re, electric shock and

injury to persons.

Do not attempt to wire your own
new outlets or circuits. To reduce

the risk of re, electric shock or

injury to persons, always use a
licensed electrician.

This section provides instructions
for selecting a location and
preparing the site to install the

replace into your Dimplex mantel

surround.

Select a suitable location that 1.
is not susceptible to moisture
and is away from drapes,

furniture and high trafc.

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Site Selection and Preparation

For ease of electrical hook 2.
up you may wish to locate

the replace near an existing

outlet (refer to NOTE 1).

Store the replace in a safe 3.
dry and dust free location.

!

NOTE: The dimensions of

the replace are 31 ½ inches
(800 mm) wide x 22 ⅜ inches
(568 mm) high x 9 ⅛ inches
(232 mm) deep. The replace

does not require any additional
venting.

Fireplace Installation

CAUTION: Clearance for

Figure 1

air circulation beneath the

replace insert is provided by

two (2) rubber feet.

Do not install the replace

insert directly on carpet or
similar surfaces which may

22 ¾”
(578 mm)

restrict air circulation.

If installing the replace in a

carpeted area, place a one-

piece, solid, at surface under
the replace insert. Ensure

that both of the insert’s feet
rest securely on this surface.

Mantel Installation

Install the replace assembly

into the mantel (refer to mantel
assembly instructions).

!

IMPORTANT: If not using

a Dimplex mantel, the replace

must be installed in an enclosure
with the following minimum

9 ½”
(241 mm)

internal/opening dimensions
(Figure 1).

New Wall Construction

Select a suitable location that 1.
is not susceptible to moisture
and is away from drapes,

furniture and high trafc.

Place the replace in the 2.

desired location to see how it
will look in the room.

31 ¾”

(807 mm)

9

Fireplace Installation

Mark the desired location 3.

on the oor and store the
replace in a safe, dry and

dust free location.

Use studs to frame an 4.
opening of 31 ¾ inches (807
mm) wide x 22 ¾ inches (578
mm) high x 9 ½ inches (241
mm) deep.

Option #1 - The power cord can
be lead from behind the trim and
along the wall to an outlet near

the replace.

Option #2 - A new outlet can be
installed inside the new frame
construction. Plug the unit into
a 15 Amp, 120 Volt outlet. If the
cord does not reach, you may
use an extension cord rated for a
minimum of 1875 Watts.

Option #3 - Hardwire

Wire a dedicated, properly 1.
fused circuit with 120 Volt, 15

Amp rating. Allow up to eight
(8) feet (2.4 m) of service
cable for connecting power
supply to junction box on

replace when installing after
nishing wall.

CAUTION: Use two
conductor, non-metallic sheath
cable with ground wire (three
(3) wires total) for the incoming

Figure 2

power supply on replace inserts.

Use appropriate wire to meet
local and national electrical codes
for rated power consumption.

Remove the outer jacket and 2.
strip the individual conductor
from the end.

Loosen the screw securing 3.
the junction box cover and
remove the cover.

Figure 3

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Fireplace Installation

Take the cables out from the 4.
junction box, loosen the two
wire twist nuts and remove
the cord set (Figure 2).

Route the power supply wire 5.
through the knockout on
supplied alternative junction
box cover and secure with
a wire clamp (not supplied)
(Figure 3).

Connect the black wire (live) 6.
from the unit to the black wire
from power supply (Figure 3).

Connect the white wire 7.
(neutral) from the unit to the
white wire from power supply
(Figure 3).

Connect the green wire 8.
(ground) from the unit to the
green wire from power supply
(Figure 3).

Place all connectors inside 9.
the unit and secure the
junction box cover to unit.
Ensure that the cable clamp

grips only the jacket of
service cable.

Final Steps

Carefully pour and evenly
distribute the supplied glass rock
media on the front tray of the

rebox (Figure 4). Once complete,

hang the front glass assembly on

the mounts of the rebox.

Figure 4

Mounts

Front glass

Hooks

Fireplace

Junction

Box

White wire (N)

Black wire (L)

Green wire (G)

White wire (N)

Black wire (L)

Green wire (G)

120 V Power

Supply

(Breaker Panel)

11

Operation

Electric Fireplace Manual
Control

The manual controls for the

replace are located in the upper

right hand corner (Figure 5).

Figure 5

ABC

control switch is in the Flame
or Flame & Heat positions, the

replace unit will not operate

with the remote control.

C. Initialization Button

Used to synchronize the remote

control with the replace.

Resetting the Temperature
Cutoff Switch

Should the heater overheat, an
automatic switch will turn the
heater off and it will not come

A. Main On/Off Switch

Supplies power to the 3 Position
Manual Control Switch.

B. 3 Position Manual
Control Switch

Remote (left position): The

unit is operated with the remote
control.

Flame (center position): The

ame effect is turned on.

Flame & Heat (right position):

The ame effect and heater are

turned on simultaneously. When
the manual control is in the Flame
& Heat position the heater does
not run on the remote operated
thermostat.

!

NOTE: When the manual

back on without being reset.
The temperature cutoff switch
can be reset by unplugging the

unit, waiting ve (5) minutes and

plugging the unit back in.

CAUTION: If you need

to continuously reset the
heater, unplug the unit and
call Dimplex North America
Limited at 1-888-346-7539
for technical support. Please
have your model and serial
number ready when calling.

Remote Control

The remote control has a range
of approximately 50 feet (15.25
m), it does not have to be pointed

at the replace and can pass

through most obstacles (including
walls). It is supplied with 243

12 www.dimplex.com

Operation

independent frequencies to
prevent interference with other
units.

Battery Installation

Depress tab on the battery 1.
cover on the back of the
remote control and remove
battery cover (Figure 6).

Install two (2) AAA batteries 2.
into the remote control
(included).

Ensure child lock is in the 3.
“unlocked” position (Figure 6).

Replace the battery cover.4.

!

NOTE: When the “BAT”

Figure 6

Batteries

Child Lock

symbol is present on
the remote control it is
recommended to replace the
batteries promptly, to maintain
full functionality of the remote/

replace. The remote control

has a battery backup time of
only several hours.

Authority or Retailer for recycling
advice in your area.

Initializing/Reprogramming
the Remote Control

Battery must be recycled
or disposed of properly.
Check with your Local

Plug cord into 120 Volt wall 1.
outlet.

Ensure the Main On/Off 2.
Switch located in the switch

box on the replace in the

upper right hand corner is in
the

ON position (Figure

5A).

Set the 3 Position Manual 3.
Control (Figure 5B) to
the Remote position (left
position).

Press and hold the 4.
Initialization Button on the unit
(Figure 5C).

While holding the Initialization 5.
Button, press the Flame/

Heat On/Off
remote control.

Release the Initialization 6.
Button on the unit.

Press the Flame/Heat On/Off 7.
button

Heat function on.

button on the

to turn the Flame/

13

Operation

Frequency Interference

If the replace does not respond

properly to the remote control,
the remote operating frequency
may have to be reset. The
remote control can send another
frequency code to the circuit
board to eliminate interference.

Simultaneously press the 1.
“Temperature Down” button
and the “Flame Speed
Down” button on the remote
control (Figure 7).

“2. COD” will appear in place of
the sleep timer digits.

Release the “3. Temperature

Down” button and the “Flame
Speed Down” button.

Press the Initialization Button 4.
on the unit (Figure 5C).

Press the Flame/Heat On/5.
Off Button

remote.

Your remote will now
have a different frequency

communicating with the replace.

button on the

Remote Control Functions

(All letter references are to Figure 7)

B. Set Temperature

Press F button to turn replace
on.

Press H to raise thermostat.

Press G to lower thermostat.

Press both H and G to change °F
to °C.

C. Dimmer

Press the F button to turn the
Flame/Heat on.

Repeatedly press the J or I button
to decrease or increase the
brightness of the upper lights.

D. Flame Speed

Press the F button to turn the
Flame/Heat on.

Press the L button to increase the

speed of the ame.

Press the K to decrease the

speed of the ame.

E. Sleep Timer

The Sleep Timer automatically

shuts off the replace after a

preset time (from 30 minutes to 8
hours).

Press the F button

replace on.

to turn the

14 www.dimplex.com

Operation

Figure 7 - Remote Control Functions

A. Room Temperature

B. Set Temperature

C. Dimmer

D. Flame Speed Control

E. Sleep Timer

F. Flame & Heat On/Off

G. Temperature Down

H. Temperature Up

I. Dimmer Down

J. Dimmer Up

K. Flame Speed Down

L. Flame Speed Up

M. Sleep Timer Down

N. Sleep Timer Up

B

G

I

D

K

M

F

A

H

C

J

L

N

E

To set the sleep timer press the N
button.

Set the timer from 30 minutes

through 8 hours. The replace

will automatically turn off when
the sleep timer reaches zero (0)
minutes.

The Sleep Timer can be cancelled
at any time by pressing the M
button repeatedly until the sleep
timer displays nothing.

WARNING: Disconnect

power before attempting any
maintenance or cleaning to

reduce the risk of re, electric

shock or damage to persons.

F. Flame & Heat On/Off
Button

Press the F button to turn the
Flame/Heat function on. When
B is higher then A the heat will
come on. To turn the heat off,
lower the B so that it’s setting is
lower then the A. The default
temperature setting is 72°F
(22°C).

!

NOTE: When using the
remote control the heater runs
on a thermostat. Press the
H or G buttons to adjust the
set temperature. Once the
desired set temperature is

15

Operation

reached the heater will turn off.
The heater will cycle on and
off to maintain the desired set
temperature.

Child Lock (Figure 8)

Depress tab on the battery 1.
cover on the back of the
remote control and remove
the battery cover (Figure 6).

Move 2. Child Lock tab to
the right to lock the remote
control.

Move 3. Child Lock tab back to
the left to unlock the remote
control.

Replace the battery cover.4.

!

NOTE: To temporarily unlock
the remote control press (in
order) G then H then I.

When the remote control’s
backlight is illuminated the Child
Lock is bypassed. When the
backlight is off the Child Lock is
re-activated.

Figure 8

Unlocked

Child Lock Tab

Locked

16 www.dimplex.com

Maintenance

Light Bulb Replacement

Allow at least ve (5) minutes for

light bulbs to cool before touching
bulbs to avoid accidental burning
of skin.

Light bulbs need to be replaced

Figure 9

Upper bulbs

Flicker rod

Glass media
and tray

when you notice a dark section

of the ame. There are three (3)

bulbs under the ember bed, which

generate the ames and embers,

and two (2) bulbs above that

illuminate the rebox interior.

Lower Light Bulb
Requirements

Quantity of three (3) clear
chandelier or candelabra bulbs
with an E-12 (small) socket base,
60 Watt rating. Example: GE
60BC or Philips 60 CTC.

Do not exceed 60 Watts per
bulb.

Helpful Hints: It is a good

idea to replace all light bulbs at
one time if they are close to the
end of their rated life. Group
replacement will reduce the
number of times you need to
open the unit to replace light
bulbs.

To access the lower light bulb
area:

Carefully remove the front 1.

glass assembly. Be aware
that some of the glass media
may fall out of the tray (Figure

9).

Empty the tray of glass 2.
media.

CAUTION: Handle glass
media with care as some pieces
may have sharp edges.

Lift the tray up and remove 3.

from rebox.

Pull icker rod towards the 4.

motor and bend gently to
remove the opposite end from
the support bracket (Figure

10).

Remove icker rod from 5.
motor (see Figure 10).

Unscrew bulb(s) counter 6.
clockwise.

Front Glass

Assembly

17

Maintenance

Figure 10

Exploded view to show detail

Flicker Rod

Bulbs (3)

Flicker

Motor

Insert new bulb(s).7.

Push icker rod back onto 8.
motor shaft and replace

opposite end of icker rod

back into support bracket.

Replace media tray back into 9.

rebox.

Gently pour and evenly 10.
spread the glass media.

Replace glass assembly.11.

Upper Light Bulb
Requirements

Quantity of two (2) clear
chandelier or candelabra bulbs
with an E-12 (small) socket base,
15 Watt rating.

Do not exceed 15 Watts per
bulb.

To access the upper light bulb
area:

Carefully remove the front 1.
glass assembly. Be aware

that some of the glass media
may fall out of the tray (Figure

9).

Upper bulbs are located in 2.
the upper left and upper right

corners of replace (Figure

9).

Remove the upper light cover 3.
for each bulb (two (2) Philips
screws each).

Unscrew bulb(s) counter 4.
clockwise.

Insert new bulb(s).5.

Re-install upper light bracket.6.

Replace glass assembly.7.

Glass Cleaning

The glass is cleaned in the factory
during the assembly operation.
During shipment, installation,
handling, etc., the glass may
collect dust particles; these can
be removed by dusting lightly with
a clean dry cloth.

To remove ngerprints or other

marks, the glass can be cleaned
with a damp cloth. To prevent
scratching, do not use abrasive
cleaners or spray liquids on the
glass surface.

18 www.dimplex.com

Maintenance

Fireplace Surface
Cleaning

Use a cloth dampened with
warm water only to clean painted

surfaces of the electric replace.

Do not use abrasive cleaners.

Warranty

Products to which this limited warranty
applies

This limited warranty applies to the
following model of your newly purchased

Dimplex electric replace DFG3033 and
to newly purchased Dimplex replace

surrounds (mantels) and trims. This

limited warranty applies only to purchases
made in any province of Canada except
for Yukon Territory, Nunavut, or Northwest
Territories or in any of the 50 States of
the USA (and the District of Columbia)
except for Hawaii and Alaska. This limited
warranty applies to the original purchaser
of the product only and is not transferable.

Products excluded from this limited
warranty

Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not
covered by this limited warranty. Products
purchased in these States, provinces, or
territories are sold AS IS without warranty
or condition of any kind (including, without
limitation, any implied warranties or

conditions of merchantability or tness for

a particular purpose) and the entire risk of

as to the quality and performance of the
products is with the purchaser, and in the
event of a defect the purchaser assumes
the entire cost of all necessary servicing
or repair.

What this limited warranty covers and for
how long

Products, other than replace surrounds

(mantels) and trims, covered by this
limited warranty have been tested and
inspected prior to shipment. Subject to
the provisions of this warranty, Dimplex
warrants such products to be free from
defects in material and workmanship for
a period of 5 years from the date of the

rst purchase of such products as follows:

(a) a repair or replacement warranty on
defective products or parts, including

in-home services, for the rst 1 year
following the date of rst purchase; and (b)

thereafter, a replacement of parts warranty
on defective products and parts (with no
in-home services) for the 4 year period
commencing on the second anniversary

of rst purchase and ending on the fth
anniversary of the date of rst purchase.

Dimplex replace surrounds (mantels)

and trims covered by this limited warranty
have been tested and inspected prior to

19

Warranty

shipment and, subject to the provisions
of this warranty, Dimplex warrants such
products to be free from defects in
material and workmanship for a period of

1 year from the date of rst purchase of

such products. Warranty services do not
include in-home services.

The above section is a summary only of
your warranty rights. Please review the
remaining provisions of this warranty

for your specic rights.

The limited 5 year warranty period for

products other than replace surrounds

(mantels) and trims and the limited 1 year

warranty period for replace surrounds

(mantels) and trims also applies to any
implied warranties that may exist under
applicable law. Some jurisdictions do not
allow limitations on how long an implied
warranty lasts, so the above limitation may
not apply to the purchaser.

What this limited warranty does not cover

This limited warranty does not apply to
products that have been repaired (except
by Dimplex or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation,
improper maintenance or handling, or
operation with an incorrect power source.

What you must do to get service under
this limited warranty

Defects must be brought to the attention of
Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888­346-7539), or 1367 Industrial Road,
Cambridge Ontario, Canada N1R 7G8.
Please have proof of purchase, catalogue/
model and serial numbers available when

calling. Limited warranty service requires
a proof of purchase of the product.

What Dimplex will do in the event of a
defect

In the event a product or part covered
by this limited warranty is proven to be
defective in material or workmanship
during (i) the 5 year limited warranty

period for products other than replace

surrounds (mantels) and trims, and (ii)
the 1 year limited warranty period for
surrounds (mantels) and trims, you have
the following rights:

Limited warranty service will be •

performed solely by dealers or service

agents of Dimplex authorized to

provide limited warranty services.

For products (other than surrounds •

(mantels) and trims) for the period

ending at midnight on the rst

anniversary of the date of rst

purchase, Dimplex will in its sole

discretion either repair or replace

such defective product or part without

charge. If Dimplex is unable to

repair or replace such product or

part, or if repair or replacement is not

commercially practicable or cannot

be timely made, Dimplex may, in lieu

of repair or replacement, choose to

refund the purchase price for such

product or part. This limited warranty

entitles the purchaser to on-site or in-

home warranty services. Accordingly,

Dimplex will be responsible for all

labour and transportation costs

associated with the repair or

replacement of the product or part

except as follows: (i) charges may

be levied for travel costs incurred to

travel to the purchaser’s site where the

20 www.dimplex.com

Warranty

product is located if the purchaser’s
site is beyond 30 miles (48 km) from
the closest service depot of Dimplex’s
dealer or service agent; and (ii)
the purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.

For products (other than surrounds •
(mantels) and trims) for the period
commencing at 12:01 a.m. on the

day after the rst anniversary of
the rst purchase and ending at
midnight on the fth anniversary
of the date of rst purchase, this

limited warranty entitles the purchaser
to replacement parts only without
charge. If Dimplex is unable to replace
such part, or if replacement is not
commercially practicable or cannot
be timely made, Dimplex may, in lieu
of replacement, choose to refund the
purchase price for such part. The
purchaser shall not be entitled to
on-site or in-home warranty services.
The purchaser shall be responsible
for all expenses incurred for the
removal of the part and installation
of the replacement part including,
without limitation, all shipping costs
and transportation costs to and from
the authorized dealer’s or service
agent’s place of business and all labour
costs. Such costs shall not be the
responsibility of Dimplex.

For surrounds (mantels) and trims •
for the period ending at midnight

on the rst anniversary of the
date of rst purchase, Dimplex will

in its sole discretion either repair or
replace such defective surrounds
(mantels) and trims or part thereof
without charge. If Dimplex is unable

to repair or replace such product or

part, or if repair or replacement is not

commercially practicable or cannot

be timely made, Dimplex may, in lieu

of repair or replacement, choose to

refund the purchase price for such

product or part. The purchaser shall

not be entitled to on-site or in-house

services. The purchaser is responsible

for all expenses incurred for repair

or replacement of such product or

part including, without limitation, all

shipping costs and transportation costs

to and from the authorized dealer’s or

service agent’s business and all labour

costs. Such costs shall not be the

responsibility of Dimplex.

On-site or in-home services not •

provided under this warranty may be

performed at the purchaser’s specic

request and expense at Dimplex’s

then-current rates for such services.

What Dimplex and its dealers and service
agents are also not responsible for:

IN NO EVENT WILL DIMPLEX, OR ITS
DIRECTORS, OFFICERS, OR AGENTS,
BE LIABLE TO THE PURCHASER OR
ANY THIRD PARTY, WHETHER IN
CONTRACT, IN TORT, OR ON ANY
OTHER BASIS, FOR ANY INDIRECT,
SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL
LOSS, COST, OR DAMAGE ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR
INABILITY TO USE THE PRODUCT,
EVEN IF DIMPLEX OR ITS DIRECTORS,
OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF
SUCH LOSSES, COSTS OR DAMAGES,
OR IF SUCH LOSSES, COSTS, OR
DAMAGES ARE FORESEEABLE. IN

21

Warranty

NO EVENT WILL DIMPLEX, OR ITS
OFFICERS, DIRECTORS, OR AGENTS
BE LIABLE FOR ANY DIRECT LOSSES,
COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE
PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION
OR EXCLUSION MAY NOT APPLY TO
THE PURCHASER.

How State and Provincial law apply

This limited warranty gives you specic

legal rights, and you may also have other
rights which vary from jurisdiction to
jurisdiction. The provisions of the United
Nations Convention on Contracts for
the Sale of Goods shall not apply to this
limited warranty or the sale of products
covered by this limited warranty.

Replacement Parts List

1. Flicker Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3000240200KIT

2. Heater Assembly (with cutout) ..................... 2000330200RP

3. Main On/Off Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2800070200RP

4. Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4100040300RP

5. Upper Light Harness ............................. 2500400200RP

6. Lower Light Harness (outer pair) . . . . . . . . . . . . . . . . . . . 2500400100RP

7. Lower Light Socket (center) . . . . . . . . . . . . . . . . . . . . . . . 2500150200RP

8. Partially Reective Glass . . . . . . . . . . . . . . . . . . . . . . . . . 5900910100RP

9. Front Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1015270159RP

10. Remote Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3001070100RP

11. Remote Control Receiver . . . . . . . . . . . . . . . . . . . . . . . . 3000880100RP

12. Remote Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3000300300RP

13. Flicker Rod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5901250100RP

Dimplex North America Limited

1367 Industrial Road
Cambridge ON
Canada N1R 7G8

© 2012 Dimplex North America Limited

22 www.dimplex.com