Dimplex DFG2562, DF2550, DF2426, BF9000 User Manual

Service Manual

Model Number:
DF2426
DF2550
DFG2562
BF9000

UL Part Number
6905050100 to 500
6907560100

IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this

replace. For your safety, always comply with all warnings and safety instructions contained in this

manual to prevent personal injury or property damage.

REV PCN DATE

00 - 22-JUL-11

Dimplex North America Limited

1367 Industrial Road
1-888-346-7539 www.dimplex.com

In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
© 2011 Dimplex North America Limited

Cambridge ON Canada N1R 7G8

01 - 26-AUG-11

02 13118 13-DEC-11

03 - 31-JAN-14

7400250000R03

TABLE OF CONTENTS

Operation ...........................................................3

Maintenance

Exploded Parts Diagram: DF2426, DF2550, DFG2562, 6905050100-500

Wiring Diagram: DF2426, DF2550, DFG2562, 6905050100-500

Exploded Parts Diagram - BF9000, 6907560100

Wiring Diagram - BF9000, 6907560100

Preparation for Service

Light Assembly Replacement

MOD 0-A ..................................................................... 9

MOD B ...................................................................... 10

.........................................................4

........5

................6

............................7

...................................8

................................................9

..........................................9

Flicker Motor/Flicker Rod Replacement .................................10

Heater Assembly Replacement

High Temperature Cutout Replacement

3-Position or Heater Switch Replacement

Thermostat replacement

..............................................12

........................................11

.................................11

...............................12

Remote Control Receiver Replacement

LED Log Driver Replacement

Power Cord Replacement

Assembly Part Pictures

LOWER ELECTRICAL HOUSING ............................................... 14

UPPER PANEL TERMINAL BLOCK CONNECTIONS ................................ 14

HEATER ASSEMBLY CONNECTIONS ............................................ 15

HEATER ASSEMBLY CONNECTIONS WITH HIGH TEMPERATURE CUTOUT ............ 15

REMOTE CONTROL RECEIVER BOARD CONNECTIONS ............................ 16

THERMOSTAT DIAL, HEATER AND 3-POSITION SWITCHES ......................... 16

..............................................14

..........................................13

.............................................13

.................................12

Troubleshooting Guide ...............................................17

Always use a qualied technician or service agency to repair this replace.

!

NOTE: Procedures and techniques that are considered important enough to emphasize.

CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the

equipment.

WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the

risk of re, serious injury, or death.

2 www.dimplex.com

OPERATION

Figure 1

C

B

A

A. 3-Position Switch

The switch has two On positions marked. The “ -- “ position
is for manual operation. In this position the built-in remote
control is by-passed. The “ = “ position is for operating
the unit with the provided remote control. When in remote

control (“ = “) position the unit is operated with the On and

Off buttons of the remote control.

When the switch is in the center “o” position the unit is off.

B. Heater Switch

The Heater Switch supplies power to the heater fan and the
heater element. When the switch is in the ON position the
heater operates if the thermostat calls for heat.

C. Heater Thermostat Control

To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to
turn on the heater. When the room reaches the desired
temperature, turn the thermostat knob counter-clockwise
until you hear a click. Leave in this position to maintain the

room temperature at this setting. For additional heat, turn

clockwise until you hear the click again and the heater will
turn on.

Resetting the Temperature Cutoff Switch

Should the heater overheat, an automatic cut out will turn

the replace off and it will not come back on without being

reset. It can be reset by switching the 3-Position Switch to

Off and waiting ve (5) minutes before switching the unit

back on.

!

NOTE: If operating the unit with a remote control, the
remote may require re-initializing after turning the power
off.

CAUTION: If you need to continuously reset the heater,

disconnect power and call Dimplex customer service at

1-888-DIMPLEX (1-888-346-7539).

Remote Control

The replace is supplied with a radio frequency remote

control. This remote control has a range of approximately

50 feet (15.25 m), it does not have to be pointed at the
replace and can pass through most obstacles (including
walls). It is supplied with one of hundreds of independent

frequencies to prevent interference with other units.

!

NOTE: Before attempting any operation with the

remote, pull the plastic insulator strip out from between

the remote casing and battery cover (Figure 2).

!

NOTE: The remote control is an EEPROM system;
therefore if power is interrupted for whatever reason,
the built-in receiver board will hold the memory of
the remote’s radio frequency for up to 24 hours. The

remote should continue to operate the replace as

normal once unit is re-powered. Re-initialization of the

remote control to the replace should only be required

if there is a loss of power to the receiver for longer than
24 hours. (i.e. power failure, main power switch is turned

off).

To operate, push the ON button to turn replace on, push
the OFF button to turn the replace off.

!

NOTE: Ensure that the replace 3-Position switch is

set to the remote control setting.

Remote Control Initialization/Reprogramming

If the hand held transmitter or receiver board has been
replaced, follow these steps to initialize the transmitter and
receiver:

1. Place the 3-Position Switch (Figure 1A) in the OFF

(“O”) position.

2. Wait a minimum of ve (5) seconds and then place the

3-Position Switch in the Remote Control (“=”) position.

3. Within 10 seconds of changing the switch position,

press the ON button located on the remote control

(Figure 2).

This will synchronize the remote control and the replace

receiver.

!

NOTE: You will have only 10 seconds to perform this

last step. Failure to do so will result in these steps

needing to be followed again.

Battery Replacement

To replace the battery:

1. Slide battery cover open on the remote control

(Figure 2).

2. Install one (1) 12-Volt (A23) battery in the battery
holder.

3. Close the battery cover

Battery must be recycled or disposed of properly.
Check with your Local Authority or Retailer for
recycling advice in your area.

Figure 2

On

Button

Off Button

Plastic
Strip

Battery
Cover

3

MAINTENANCE

Light Bulb Replacement (Mod 0-A Only)

Allow at least ve (5) minutes for light bulbs to cool before

touching bulbs to avoid accidental burning of skin.

Light bulbs need to be replaced when you notice a dark

section of the ame or when the clarity and detail of the

log ember bed exterior disappears. There are two 2 bulbs

under the log set, which generate the ames and embers.

Light Bulb Requirements

Quantity of two 2 clear chandelier or candelabra bulbs with

an E-12 (small) socket base, 60 Watt rating. Example: GE

60BC or Philips 60 CTC.

Do not exceed 60 Watts per bulb.

Helpful Hints

It is a good idea to replace both light bulbs at one time
if they are close to the end of their rated life. Group
replacement will reduce the number of times you need to
open the unit to replace light bulbs. Care must be taken
when removing the log set.

To Access The Lower Light Bulb Area: (Figure 3)

1. Remove front glass assembly.

2. Pull the front edge of the plastic Ember Bed, plastic

grate or Media Tray (depending on Model) up and

forward until the rear tab releases from the ledge

located at the bottom of the partially reective glass.

!

IMPORTANT: Only handle the log set by the ember bed.

Glass Cleaning

The front glass is cleaned in the factory during the
assembly operation. During shipment, installation,
handling, etc., the front glass may collect dust particles,
these can be removed by dusting lightly with a clean dry
cloth.

To remove ngerprints or other marks, the glass can be

cleaned with a damp cloth. The glass should be completely
dried with a lint free cloth to prevent water spots. To
prevent scratching, do not use abrasive cleaners or spray
liquids on the glass surface.

Fireplace Surface Cleaning

To remove ngerprints or other marks, the exterior nish

can be cleaned with a damp cloth with a mild detergent.
The surface should be completely dried with a lint free cloth

to prevent water spots.

Figure 3

Flicker

!

NOTE: Log set ts tightly into rebox, some force may

be necessary to remove.

3. Set Log Set/ Media Tray in front of replace.

4. Disconnect icker from motor (see Figure 3).

5. Unscrew bulbs counter clockwise.

6. Insert new bulbs.

7. Reconnect icker to motor.

8. Replace the log set by inserting the front edge of the
log set and push down on the rear edge of the ember
bed until it snaps into place (Figure 4).

!

NOTE: Ensure the log set is installed tightly under the

back ledge to prevent light leakage.

9. Replace glass assembly.

Figure 4

Mirror

Ember Bed

Assembly

Back Ledge

Rear Tab

Front Edge

Side Section

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EXPLODED PARTS DIAGRAM: DF2426, DF2550, DFG2562, 6905050100-500

15

MOD 0-A

1

16

13

16

3

5

14

9

11

4

8

7

6

12

1. Remote Control ...................3000370500RP

2. Flicker Motor .....................2000210200RP

3. Heater Assembly (with cutout). . . . . . . . 2200491100RP

4. Thermostat ......................2300150100RP

5. Cutout ..........................2300270100RP

6. Light Assembly

Mod 0-A: 2 Socket Light Harness .....2500400500RP

Mod B: LED Light Assembly .........9600810100RP

7. Heater Switch ....................2800070700RP

8. 3-Position Switch. . . . . . . . . . . . . . . . . . 2800071100RP

9. Remote Control Receiver ...........3000380200RP

10. Terminal Block . . . . . . . . . . . . . . . . . . . . 4000150100RP

11. Power Cord . . . . . . . . . . . . . . . . . . . . . . 4100040900RP

12. Flicker Rod ......................5901110100RP

13. Partially Reective Glass - DF2426. . . . 5901410100RP

DF2550/DFG2562 ..........5901410200RP

10

Mod B

17

6

2

14. Control Knob . . . . . . . . . . . . . . . . . . . . . 8801080100RP

15. DF2426SS Stainless Steel Trim Assembly

(comes with Front Glass) ...........1020230280RP

DF2426GB Gloss Black Trim Assembly

(comes with Front Glass)

DF2550/DFG2562 Flat Black Trim Assembly

(comes with Front Glass)

6905050400/6905050500 Silver Trim Assembly

(comes with Front Glass)

16. DF2426/DF2550 Log Set Assembly ...0439970100RP

6905050400/0500 Tray. . . . . . . . . . . . . 0440400100RP

Glass Media

17. LED Driver Board .................3001170100RP

OEM Accessory

River Rocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DFS1314

.....................1400070100RP

...........1020230104RP

...........1020230359RP

...........1020230478RP

5

WIRING DIAGRAM: DF2426, DF2550, DFG2562, 6905050100-500

MOD 0-A

MOD B

BLOWER HEATER ASSEMBLY

LED LIGHT HARNESS

LED DRIVER BOARD

THERMOSTAT

FLICKER MOTOR

CAPACITOR

HEATER ON/OFF

ON/OFF REMOTE

L

SWITCH OUPUT

OFF

REMOTE

MANUAL

N

CORD SET

6 www.dimplex.com

EXPLODED PARTS DIAGRAM - BF9000, 6907560100

MOD 0-A

15

17

3

5

1

14

87

13

16

6

12

10

4

9

11

1. Remote Control ..................3000370500RP

2. Flicker Motor ....................2000210200RP

3. Heater Assembly (with cutout) .......2200491100RP

4. Thermostat .....................2300150100RP

5. Cutout .........................2300270100RP

6. Light Assembly

Mod 0-A: 2 Socket Light Harness ....2500400500RP

Mod B: LED Light Assembly ........9600810100RP

7. Heater Switch ...................2800070700RP

8. 3-Position Switch .................2800071100RP

9. Remote Control Receiver ..........3000380200RP

10. Terminal Block ...................4000150100RP

MOD B

2

19

11. Power Cord .....................4100040300RP

12. Flicker Rod .....................5901110100RP

13. Partially Reective Glass ..........5901410100RP

14. Control Knob ....................8801080100RP

15. 30” Trim Assembly with Front Glass ..6907580100RP

16. LED Logset Assembly Mod 0-A ......0440590100RP

Mod B .......0440590300RP

17. LED Driver Mod 0-A ..............3000390100RP

Mod B. . . . . . . . . . . . . 3001170100RP

18. LED Wire Harness ................2500380300RP

19. LED Log Driver Board (Mod B only) ..3001220100RP

6

17

7

WIRING DIAGRAM - BF9000, 6907560100

MOD 0-A

BLOWER HEATER ASSEMBLY

LIGHT HARNESS ASSEMBLY

MOD B

FLICKER MOTOR

CAPACITOR

THERMOSTAT

HEATER ON/OFF

ON/OFF REMOTE

SWITCH OUPUT

OFF

REMOTE

MANUAL

CORD SET

BLOWER HEATER ASSEMBLY

LOG SET ASSEMBLY

LED LIGHT HARNESS ASSEMBLY

THERMOSTAT

FLICKER MOTOR

CAPACITOR

HEATER ON/OFF

ON/OFF REMOTE

L

SWITCH OUPUT

N

OFF

REMOTE

MANUAL

CORD SET

8 www.dimplex.com

PREPARATION FOR SERVICE

CAUTION: If unit was operating prior to servicing allow

at least 10 minutes for lights, heating elements and top
panel to cool off to avoid accidental burning of skin.

1. Remove the rebox out of the cabinet or wall frame that
surrounds the unit.

2. Disconnect power before attempting any maintenance.

!

NOTE: This unit may have been installed to a power

source in one of 2 ways: (SEE FIGURE 5 & 6).

• Option #1 – Plugged into an outlet.

A power cord with plug, inserted into an outlet near

or behind the replace, unplug the replace from the

outlet.

• Option #2 – Hardwire connection.

Power supplied from electrical wire coming from a

dedicated, properly fused circuit with 120 Volt, 15 Amp

rating directly from the main electrical panel, turn the
breaker off at the electrical panel.

• It is recommended during original installation,
there should be an allowance of up to 8 feet of
service cable for connecting power supply to the

junction box on replace.

3. Remove the front glass assembly by lifting the front
glass assembly off of the 4 mounts located on the outer

casing of the replace 2 on the left and 2 on the right.

Carefully place the glass assembly aside in a safe loca­tion.

Figure 5

Figure 6

LIGHT ASSEMBLY REPLACEMENT

MOD 0-A

Tools required: Phillips head screw driver

Small wire cutter

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Slightly wedge your ngers between the partially reec­tive glass and the log-set/ember-bed on either the right
or left side. Pull the back edge of the plastic ember
bed forward until the rear tab/ledge clears past the bot-

tom of the partially reective glass and pull the log set
forward and out of the unit. (Figure 4).

!

IMPORTANT: Only handle the log-set by the plastic

ember-bed, not the logs themselves.

!

NOTE: Log-set ts tightly into rebox. Some force

may be necessary to remove.

!

NOTE: If your model has the media tray with the
decorative glass pieces as an ember bed, remove the glass
pieces then remove the plastic media tray following the
same method as the log set removal instructions.

2. Set log-set or media bed aside in a safe location.

3. Disconnect the icker rod from the motor by pulling and

twisting the rubber gasket/connector away from the
motor. This is the gasket which joins the rod and the

motor together. Once separated, pull the icker rod out

from the bracket and bushing from opposite side, and

remove it from the rebox.

!

NOTE: Be careful not to bend the rod. Doing so may
damage the rod. Ensure the rod is straight after re-instal-

lation so that it doesn’t affect the operation of the icker

effect.

4. Carefully turn the rebox upside down so that the bot-

tom panel is facing up.

5. Remove the 9 screws that hold the bottom panel in

place, 2 on the back, 2 on the left, 2 on the right and 3
on the bottom along the front edge.

6. Remove the light bulbs by turning counter clockwise.

7. Remove the rings that hold the sockets to the side

panel by turning/unscrewing the rings counter clock­wise. Push the sockets out of the panel.

8. Cut the wire ties that are holding the wires to the cas-

ing.

9. Remove the light harness wire ends out of the terminal

block by removing the small Philips head screw in the 2
respective terminals.

10. Insert the wire ends from the new light harness into

the terminal block following the same orientation of the
original harness.

11. Tighten terminal screws to secure wires in place.

12. Insert the new sockets into the opening on the socket

panel on the left and right. Place the ring onto the
socket and tighten to secure the socket into place.

13. Tuck the light harness wires around the light panel/cas-

9

ing so that they will not be pinched when re-attaching
the bottom panel.

14. Insert new bulbs.

15. Re-assemble the rebox in reverse order.

!

NOTE: Ensure the rear tab/ledge on the log-set/ember-

bed is installed tightly under the bottom of the partially

reective glass to prevent light leakage.

MOD B

Tools required: Phillips head screw driver

Small wire cutter

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Carefully turn the rebox onto its back so that the bot­tom can be easily accessed.

2. Remove the 9 screws that attach the bottom panel to
the side panels, 2 on the back side, 2 on the left side,
2 on the right side and 3 on the bottom along the front

edge. (Figure 7)

3. Locate the LED light assembly and remove the 4
screws securing the assembly to the two side panels.

4. Remove the light assembly wire ends out of the termi­nal block by removing the small Philips head screw in
the 2 respective terminals.

5. Insert the wire ends from the new light assembly into
the terminal block following the same orientation of the
original wires.

6. Install the new LED light assembly back into the unit.

7. Re-assemble the rebox in reverse order.

!

NOTE: Ensure that when reinstalling the bottom panel

of the rebox that no wires are pinched.

Figure 7

LED Light
Assembly

Terminal Block

FLICKER MOTOR/FLICKER ROD
REPLACEMENT

Tools Required: Phillips head screw driver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Slightly wedge your ngers between the back partially

reective glass and the log-set/ember-bed on either

the right or left side. Pull the back edge of the plastic
ember bed forward until the rear tab/ledge clears past

the bottom of the partially reective glass and pull the

log set forward and out.

!

IMPORTANT: Only handle the log-set by the plastic

ember-bed, not the logs themselves.

!

NOTE: Log-set ts tightly into rebox. Some force

may be necessary to remove.

!

NOTE: If your model has the media tray with the
decorative glass pieces as an ember bed, remove the glass
pieces then remove the plastic media tray following the
same method as the log set removal instructions.

2. Set log set or media tray aside in a safe location.

3. Disconnect icker rod from the motor by slightly bend-

ing the icker rod and pulling the rubber gasket off the
motor shaft. (Figure 3).

!

NOTE: Be careful not to bend the rod. Doing so may
damage the rod. Ensure the rod is straight after re-instal-

lation so that it doesn’t affect the operation of the icker

effect.

4. Carefully turn the rebox upside down so that the bot-

tom panel is facing up.

5. Remove the 9 screws that attach the bottom panel to

the side panels, 2 on the back side, 2 on the left side,
2 on the right side and 3 on the bottom along the front
edge.

6. Remove the 3 icker motor wire ends out of the termi-

nal block by removing the small Philips head screw in
the 3 respective terminals. Take note of their location
on the terminal block.

!

NOTE: A capacitor is also connected in 2 of the 3

terminals that hold the icker motor wires on the terminal

block. Take note of the terminal locations and the wire

conguration.

7. Using a Philips screwdriver (a short screwdriver is

recommended), remove the 2 screws holding the icker

motor to the mounting brackets. One screw on either

side and remove the icker motor out of the housing.

Take note of the orientation on the brackets.

8. Place the new motor into the housing and attach the

motor to the brackets using the 2 Philips screws.

9. Insert the 3 wire ends from the new icker motor as

well as the 2 wires from the original capacitor into the
terminal block following the orientation of the original

motor & capacitor. (See Assembly Part Pictures)

10. Tighten terminal screws to secure wires in place.

10 www.dimplex.com

11. Re-assemble the rebox in reverse order.

!

NOTE: Ensure the rear tab/ledge on the log-set/em-

ber-bed is installed tightly under the bottom of the partially

reective glass to prevent light leakage.

HEATER ASSEMBLY REPLACEMENT

Tools Required: Philips head screwdriver

Needle nose pliers

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove 9 screws that secure the top panel to the side

panels of the rebox using a Philips head screwdriver,

2 on the left side; 2 on the right side; 3 on the backside;
2 on the top.

2. Lift the top off the rebox. Turning the panel 45 de-
grees, rest it inside the cavity at the top to provide you
with some support and leverage while following Steps

4 & 5.

3. Noting their original location, disconnect the wires at­tached to the end of the heater assembly on the blower
motor and element. Using a at head screwdriver gen­tly pry between the end of the connector and the heater
to release the wires

!

NOTE: Some of the wires may have a “piggy-back”

connector that allows a second wire to connect to the same

prong as the rst wire. Keep the “piggy-back” connection

together when pulling the wires off the heater assembly.

!

NOTE: In some cases the wire running from the

cutout will not reach the terminal block where the previous

wire was removed from, see Figure 8. The new wire is

provided with an insert connection, slide the plastic cover
up and bend the connection in half. Remove the wire on
the blower motor, that is running from the same spot off of
the terminal block, install the new bent wire, then install the
previously removed wire onto the bent connection.

4. Remove the 2 mounting brackets that attach the heater
assembly to the top panel. Ensure that the heater as­sembly is supported when removing the brackets.

5. Remove the mounting brackets from the heater as­sembly by removing the 2 Philips screws from each
bracket.

6. Attach the brackets to the new heater assembly and
then attach brackets to the top panel.

7. Re-assemble in reverse order as above.

2 on the top.

2. Lift the top off the rebox. Turning the panel 45 de-
grees, rest it inside the cavity in the top to provide you
with some support and leverage while following Step 4.

CAUTION: Support the back underside of the rebox

with a small piece of wood as the feet do not go the entire
depth of the unit and it can easily tip backwards.

3. Remove the 2 mounting brackets that attach to the
heater assembly to the top panel. Ensure that the heat­er assembly is supported when removing the brackets.

4. Locate the High Temperature Cutout found on the outer
casing of the heater assembly at the elements.

5. Follow the wires to the terminal block and disconnect
the 2 wires at the terminal block.

6. Using a small diameter, Philips screwdriver, remove the
old cutout and replace it with the new one following the
orientation of the original wires. (See Assembly Part

Pictures)

!

NOTE: In some cases the wire running from the

cutout will not reach the terminal block where the previous

wire was removed from, see Figure 8. The new wire is

Figure 8

Original Wiring

SHORT CONNECTION

BLOWER HEATER ASSEMBLY

TERMINAL BLOCK

New Wiring

ENSURE WIRE IS ROUTED AROUND BLOWER

TERMINAL BLOCK

HIGH TEMPERATURE CUTOUT
REPLACEMENT

Tools Required: Philips head screwdriver

Needle nose pliers

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove 9 screws that secure the top panel to the side

panels of the rebox using a Philips head screwdriver,

2 on the left side; 2 on the right side; 3 on the backside;

BLOWER HEATER ASSEMBLY

BEND
HERE

11

provided with an insert connection, slide the plastic cover
up and bend the connection in half. Remove the wire on
the blower motor, that is running from the same spot off of
the terminal block, install the new bent wire, then install the
previously removed wire onto the bent connection.

7. Re-assemble in reverse order as described above.

3-POSITION OR HEATER SWITCH
REPLACEMENT

Tools Required: Philips head screwdriver

Needle nose pliers

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove 9 screws that secure the top panel to the side

panels of the rebox using a Philips head screwdriver,

2 on the left side; 2 on the right side; 3 on the backside;
2 on the top.

2. Lift the top panel up off the rebox, turn it 45 degrees
and rest it inside the upper cavity against the back
panel.

CAUTION: Support the back underside of the rebox

with a small piece of wood as the feet do not go the entire
depth of the unit and it can easily tip backwards.

3. The switch housing panel spans across the front of the

replace, near the top. Remove the 6 screws from the

side panels that hold this front panel in place, 3 on the
left and 3 on the right side.

4. Lift the switch-housing panel up and ip it 180 degrees
towards you to expose the wires connected to the
backside of the switch.

5. Taking note of the original location of each wire con­nected to the switch that needs replacing, (either the

3-Position or the Heater Switch) remove the wires.

!

NOTE: Using a at head screwdriver gently pry be-
tween the end of the connector and the switch to release
the wires.

6. Noting the orientation of the switches - the markings

on the face, depress the tabs that secure the switch to
the housing from behind the panel and push the switch
out to the front. Using needle nosed pliers will give you

a better grip and t to depress both these tabs at the

same time.

7. Push the new switch in place, ensuring that both tabs

are engaged.

8. Re-assemble in reverse order as described above.

THERMOSTAT REPLACEMENT

Tools Required: Philips head screwdriver

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove 9 screws that secure the top panel to the side

panels of the rebox using a Philips head screwdriver,

2 on the left side; 2 on the right side; 3 on the backside;
2 on the top.

2. Lift the top panel up off the rebox, turn it 45 degrees
and rest it inside the upper cavity against the back
panel.

CAUTION: Support the back underside of the rebox

with a small piece of wood as the feet do not go the entire
depth of the unit and it can easily tip backwards.

3. On the front face of the switch housing, remove the 2
screws that hold the thermostat to the panel.

4. The switch housing panel spans across the entire top

on the front of the replace. Remove the 6 screws

from the side panels that hold this front panel in place,
3 on the left and 3 on the right side.

5. Lift the switch-housing panel up and ip it 180 degrees
towards you to expose the wires connected to the
backside of the thermostat.

6. Remove the dial off the control shaft by pulling forward
away from the thermostat.

!

NOTE: Note that the dial will only go back on the shaft

one way when replacing.

7. Remove thermostat from the mounting bracket by re­moving the 2 Philips screws located on the bracket.

8. Taking note of the original location of each wire con­nected to the thermostat remove the wires and place
onto the new thermostat.

!

NOTE: Using a at head screwdriver gently pry

between the end of the connector and the thermostat to
release the wires.

9. Re-assemble in reverse order as described above.

REMOTE CONTROL RECEIVER
REPLACEMENT

Tools Required: Philips head screwdriver

Needle nose pliers
Small cutter or snips

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove 9 screws that secure the top panel to the side

panels of the rebox using a Philips head screwdriver,

2 on the left side; 2 on the right side; 3 on the backside;
2 on the top.

2. Lift the top panel up off the rebox, turn it 45 degrees
and rest it inside the upper cavity against the back
panel.

CAUTION: Support the back underside of the rebox

with a small piece of wood as the feet do not go the entire
depth of the unit and it can easily tip backwards.

3. The switch housing panel spans across the entire top

on the front of the replace. Remove the 6 screws

from the side panels that hold this front panel in place,
3 on the left and 3 on the right side.

4. Lift up the switch-housing panel and carefully rest it
inside the upper cavity.

5. Taking note of the original location of each wire con­nected to the board, remove each wire and connect

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them onto the same location on the new receiver
board.

!

NOTE: Using a at head screwdriver gently pry

between the end of the connector and the circuit board to
release the wires.

6. Remove the old board off the plastic mounts, by
squeezing the tab inward and sliding the board off.

7. Replace any plastic mounts that may have broken by
pushing the old mounts out towards the back. Replace
the new mounts from the back.

8. Line up the holes on the corners of the new remote
control receiver board and press the new board onto
the mounts. Make sure the board is secure.

9. Re-assemble in reverse order as described above.

LED LOG DRIVER REPLACEMENT

Tools Required: Philips head screwdriver

Needle nose pliers
Small cutter or snips

CAUTION: Follow “Preparation for Service” instructions

before proceeding.

1. Remove 9 screws that secure the top panel to the side

panels of the rebox using a Philips head screwdriver,

2 on the left side; 2 on the right side; 3 on the backside;
2 on the top.

2. Lift the top panel up off the rebox, turn it 45 degrees
and rest it inside the upper cavity against the back
panel.

CAUTION: Support the back underside of the rebox

with a small piece of wood as the feet do not go the entire
depth of the unit and it can easily tip backwards.

3. Taking note of the original location of each wire con­nected to the board, remove each wire and connect
then onto the same location on the new log driver
board.

!

NOTE: Using a at head screwdriver gently pry

between the end of the connector and the circuit board to
release the wires.

4. Remove the old board off the plastic mounts, by
squeezing the tab inward and sliding the board off.

5. Replace any plastic mounts that may have broken by
pushing the old mounts out towards the top. Replace
the new mounts from the back.

6. Line up the holes on the corners of the new log driver
board and press the new board onto the mounts. Make
sure the board is secure.

7. Re-assemble in reverse order as described above.

the 2 Philips screws mounted to the back panel of the

replace.

2. Unscrew the 2 wire connectors that join the power cord
at the bottom to the wire leads coming down from the
top.

3. With a pair of needle nose pliers, open the strain relief
bushing that holds the power cord in place on the junc­tion box cover and remove the cord.

4. Feed the new power cord through the junction box and
squeeze the new strain relief in place on the cord and
junction box.

5. Re-connect wires. –(Wide blade on the plug is the neu-

tral side of the power cord).

6. Re-assemble in the reverse order as above.

POWER CORD REPLACEMENT

Tools required: Phillips head screw driver.

Needle nosed pliers.

CAUTION: Follow “Preparation for Service” instructions

before proceeding. Steps 1 & 2 only.

1. Remove power cord junction box cover by removing

13

ASSEMBLY PART PICTURES

LOWER ELECTRICAL HOUSING

VIEW FROM THE BOTTOM

Flicker Motor

Flicker Motor Connection -

White (with capacitor wire)

Capacitor - Connects to the ter-

minals with the brown and white

wires from the icker motor

Flicker Motor Connection -

White (with capacitor wire)

Flicker Motor Connection

- Black Single

Light Socket

Lower Terminal Block

Light Harness Connection

- Neutral

Light Harness Connection

- Live

Power Cord or Hardwire
Internal Connection

UPPER PANEL TERMINAL BLOCK CONNECTIONS

White - Connects to a piggy back

connection on JP3 prong on

circuit board

Long white connects to

lower electrical housing

Red - Connects to the Inside/
middle prong on heat on/off
switch

Grey - Connects to the Thermostat

White - “Piggy-backed” to
white jumper from bottom
prong on the element

Red - From High Temperature

Cutout

Grey - From High Temperature

Cutout

Grey - To Blower motor outside
prong.

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Blower

HEATER ASSEMBLY CONNECTIONS

Connects to Terminal
Block

Jumper to “Piggy Back”
connection on lower
prong of element

HEATER ASSEMBLY CONNECTIONS WITH HIGH TEMPERATURE CUTOUT

White - Connects to
Terminal Block

White - Jumper to
Blower Motor

Yellow - Connects to
Thermostat

Grey - Connects to High
Temperature Cutout on
Terminal Block

Red - From the high

temperature cutout to
the terminal block.

View of Heater Assembly removed from the top panel

High Temperature Cutout

Element Housing

Blower Housing

Blower Motor

Upper Panel Terminal
Block

15

REMOTE CONTROL RECEIVER BOARD CONNECTIONS

Stand-Off Clips (4) - Attaching

receiver board to housing

VIEW FROM THE TOP RIGHT SIDE

Switch Output (Black) to outside

prong of 3-Position Switch

JP1 - Connects to inside
prong of 3-Position Switch

THERMOSTAT DIAL, HEATER AND 3-POSITION SWITCHES

Thermostat Dial

Switch Output (Black “Piggy
Back”) to “Piggy Back” Con­nection on Outside Prong on
Heater On/Off Switch

JP3 (White) from upper

terminal block

JP3 (White “Piggy Back”)

from lower electrical housing

EXTERIOR VIEW OF SWITCH PANEL

Heater Switch
O - Off -- On

3-Position Switch
= Remote Control
O Off

-- Manual Control

THERMOSTAT DIAL, HEATER AND 3-POSITION SWITCHES

INTERIOR VIEW – BACK SIDE OF SWITCH PANEL

Outside Prong (Black) connects to
Switch Output (Black “Piggy back”)

on Receiver Board

Middle Prong (Black) connects to

Black from lower electrical housing

Inside Prong (Red) connects to JP1

on Receiver Board

Yellow from Heating
Element

Grey from Upper
Panel Terminal Block

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• Outside Prong (Black) connects to

Lower Electrical Housing

• Outside Prong (Black - “Piggy Back”)

to Switch Output on Receiver Board

Inside Prong (Red) connects

to Upper Terminal Block

TROUBLESHOOTING GUIDE

PROBLEM CAUSE SOLUTION

General

Circuit breaker trips or fuse
blows when unit is turned on

Unit turns on or off by itself Remote Control has a similar frequency

Lights dim in room while the unit
is on

Power cord gets warm Normal Operation The power cord may get slightly warm to the touch

Appearance

Fireplace does not turn on Manu­ally

Fireplace does not turn on with

the Remote Control

Flame Frozen Defective Flicker Motor Replace Flicker Motor

Flame not bright or ame not

visible

Log set dim, not glowing

(BF9000 only)

Flame Shutter Defective Flicker Motor Replace Flicker Motor

Light leaking around the log set Log set not positioned properly Check log set for proper t

Short in unit wiring. Trace wiring in unit.

Improper circuit current rating Additional appliances may exceed the current rating

of the circuit breaker or fuse. Plug unit into another
outlet or install unit on a dedicated 15 amp circuit.

Replace Remote Control. Initialize to Remote Control

to other remotes in the area.

Radio frequency disturbance from out­side sources.

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote

Unit is drawing close to circuit current
rating

Defective Power Cord Replace Power Cord if cord gets hot to the touch.

Improper operation Refer to Operation Section

No incoming power from the electrical
wall socket

Defective 3-Position Switch Replace 3-Position Switch

Defective Remote Control Receiver Replace Remote Control Receiver. Initialize Remote

Improper operation Refer to Operation Section

Remote Control not initialized to replace Initialize the Remote Control

Remote Control not working Install new battery into the Remote Control. Initialize

Loose wiring Check wiring connections

Loose wiring Check wiring connections

Burnt out light bulbs Replace light bulbs

Loose wiring Check wiring connections

Defective Light Harness/ LED Light As­sembly

Loose wiring Check wiring connections

Defective LED Log Driver Board Replace LED Log Driver Board

Defective Log Set Assembly Replace Log Set Assembly

Receiver

Replace Remote Control and Remote Control Re­ceiver where necessary. Initialize Remote Control and
Receiver

Control and Receiver.

Move the unit to another outlet or install unit on a dedi­cated 15 amp circuit

when the heater is on

Check fuse/breaker panel

Control and Receiver

Remote Control.

Replace Remote Control or Remote Control Receiver
where necessary. Initialize Remote Control and
Receiver.

Replace Light Harness/ LED Light Assembly

17

PROBLEM CAUSE SOLUTION

Heater

Heater is not turning off Improper operation Refer to Operation Section

Defective Heater Switch Replace Heater Switch

Defective Thermostat Replace Thermostat

Defective Remote Control Receiver Replace Remote Control Receiver

Heater is not turning on Improper operation Refer to Operation Section

Loose Wiring Trace wiring in unit

Defective Heater Switch Replace Heater Switch

Defective Thermostat Replace Thermostat

Defective Heater Assembly Replace Heater Assembly

Heater is turning off after a
couple of minutes of operation

Heater emits an odor Normal Operation Normal operation is when the heater emits an odor

Heater fan turns on but heater
lacks heat

Heating element is glowing red Normal Operation Small glowing sections of the element are considered

Heater fan runs continuously Defective Heater Switch Replace Heater Switch

Noise

Excessive noise with the heater onDirty Heater Assembly Ensure that exterior intake louvers and rebox cavity

Grinding or excessive noise with
the heater off

Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and rebox cavity

are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.

Defective Heater Assembly Replace Heater Assembly

Improper operation Refer to Operation Section

Loose wiring Trace wiring in unit

Defective Thermostat Replace Thermostat

Defective Heater Assembly Replace Heater Assembly

normal.

Defective Heater Assembly If larger glowing sections are causing the heater to trip

the thermal cutout, unplug unit, discontinue use and
replace Heater Assembly.

Defective Thermostat Replace Thermostat

Defective Heater Assembly Replace Heater Assembly

are free of dirt/dust.

Defective Heater Assembly Replace Heater Assembly

Flicker Rod hitting or rubbing against

internal components

Defective Flicker Motor Replace Flicker Motor

Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.

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