Page 1
Service Manual
Model Number
CDS6599 - Celeste
TDS7599 - Rhapsody
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this
replace. For your safety, always comply with all warnings and safety instructions contained in this
manual to prevent personal injury or property damage.
Dimplex North America Limited
1367 Industrial Road
1-888-346-7539 www.dimplex.com
In keeping with our policy of continuous product development, we reserve the right to make changes without
notice.
© 2012 Dimplex North America Limited
Cambridge ON Canada N1R 7G8
7400340000R01
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Table Of Contents
Operation ........................................................... 3
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Exploded Parts Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Replacement Parts List ................................................ 5
Wiring Diagram - MOD 0-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Wiring Diagram - MOD B & C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Wiring Diagram - MOD D ............................................... 6
Switch Replacement - On/Off and Heater .................................. 7
Light Dimmer Replacement (MOD 0-C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Light Dimmer Replacement (MOD D) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Flicker Motor/Flicker Rod Replacement (Mod 0-A) ........................... 7
Flicker Motor/Flicker Rod Replacement (Mod B-D) ........................... 8
Thermostat Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Heater Assembly Replacement .......................................... 9
Light Transformer Replacement (Mod 0-A) ................................. 9
Light Transformer Replacement (Mod B-C). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Power Cord Replacement .............................................. 9
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Always use a qualied technician or service agency to repair this replace.
!
NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the
equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the
risk of re, serious injury, or death.
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A
B
C
D
Operation
OPEN
To access the controls, go to the back of the stove.
Figure 1
A. ON/OFF SWITCH
The On/Off switch supplies power to all stove functions
(heater & ame).
B. LIGHT DIMMER CONTROL
Controls the light intensity of the log bed display area.
Rotate the knob to choose the desired setting.
C. HEATER SWITCH
The heater switch turns the heater function on and off.
D. HEATER THERMOSTAT CONTROL
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn on
the heater. When the room reaches the desired temperature,
turn the thermostat knob counter clockwise until you hear a
click. Leave in this position to maintain the room temperature
at this setting. For additional heat, turn clockwise until you
hear the click again and the heater will turn on.
OPTIONAL REMOTE CONTROL USAGE
Plug the stove into the outlet located on the side of the 1.
receiver.
Plug the receiver into the wall outlet.2.
Install a 9 volt battery into the remote control.3.
Turn the stove’s On/Off switch to the On position prior to 4.
using the remote control.
The remote control works up to 50 feet away.5.
Push the On button to turn the stove On. Push the Off 6.
button to turn the stove off.
!
NOTE: To prevent the risk of re, the stove plug must be
inserted fully into the receiver.
!
NOTE: The remote control and receiver use one of 243
independent frequencies. When replacing the remote control
or the receiver they must be replaced as a set to ensure
proper operation. The frequency of the remote is located on
the back of the remote on a label. (Figure 2)
!
NOTE: The replace On/Off switch must be in the ON
position prior to using the Remote Control.
!
NOTE: On/Off Remote Control may be used to control
most other electrical devices including T.V.’s, stereos and
lamps.
CAUTION: For indoor use in dry areas only
CAUTION: For use on 120 VAC electrical devices with
15 amp resistive load or 1/3 HP inductive load.
Figure 2
RESETTING THE TEMPERATURE CUTOFF
SWITCH
Should the heater overheat, an automatic cut out will turn the
heater off and it will not come back on without being reset.
It can be reset by switching the On/Off Switch to OFF and
waiting 5 minutes before switching the unit back on.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call Dimplex North America Limited at
1-800-346-7539.
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Maintenance
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of re, electric
shock or damage to persons.
LIGHT BULB REPLACEMENT
CAUTION: Allow at least 5 minutes for light bulbs to cool
off before touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the ame or when the clarity and detail of the log
exterior disappears. There are two bulbs under the log set
which generate the ames and embers.
Tools Required: Flat head Screwdriver
Helpful Hints: It is a good idea to replace all light bulbs at
one time if they are close to the end of their rated life. Group
replacement will reduce the number of times you need to
open the unit to replace light bulbs.
UPPER LIGHT BULB REQUIREMENTS:
MOD 0-C: 1 - 25 watt, 12 volt, 1156 Incandescent automotive
bulb. DO NOT EXCEED 25 WATTS
MOD D: 1 –15 watt candelabra E12 small base 120 volt. DO
NOT EXCEED 15 WATTS
Remove the stove pipe kit (if equipped).1.
Remove the 2 screws at the upper corners of the back 2.
panel. (Figure 3) Lift the back end of the top to clear the
brackets and pull back. Lift top carefully, and place to
the side of the stove. Caution should be taken as the top
mounting brackets may scratch the nish.
Remove the burnt out bulb by pushing in and turning 3.
counter-clockwise.
Replace the upper light bulb.4.
Reassemble in the reverse order as above.5.
Figure 3
Figure 4
LOWER LIGHT BULB REQUIREMENTS:
MOD 0-A: 3 - 35 watt, 12 volt, Narrow spot Halogen bulb DO
NOT EXCEED 35 WATTS PER BULB
Remove the light cover mounting screws located on the 1.
rear cover and remove the light cover being careful not to
damage any of the wiring or light bulbs.
Remove the burnt out bulb(s) by pulling straight out of 2.
socket. If bulbs are difcult to remove from socket move
the bulb from side to side while pulling being careful not
to damage the light socket.
Replace the upper light bulb.3.
Reassemble in the reverse order as above.4.
MOD B-D: 3 – 35 watt Halogen Quartz lamps, 120 volt, G9
base. DO NOT EXCEED 35 WATTS PER BULB
Remove the stove pipe kit (if equipped).1.
Gently place stove on its back on a at surface.2.
Remove the heater cover retaining screws located on the 3.
bottom of the stove and lower heater and light assembly
out onto the oor. (Figure 4)
Remove the burnt out bulb(s) by pulling straight out of 4.
socket. If bulbs are difcult to remove from socket move
the bulb from side to side while pulling being careful not
to damage the light socket.
Replace the lower light bulbs.5.
Reassemble in the reverse order as above.6.
GLASS CLEANING
The clear door is cleaned in the factory during the assembly
operation. During shipment, installation, handling, etc., the
clear door may collect dust particles, these can be removed
by dusting lightly with a clean dry cloth.
To remove ngerprints or other marks, the clear door can
be cleaned with a damp cloth. The clear door should be
completely dried with a lint free cloth to prevent water spots.
To prevent scratching, do not use abrasive cleaners or spray
liquids on the clear door surface.
STOVE SURFACE CLEANING
Use warm water only to clean painted surfaces of the
Compact Stove. Do not use abrasive cleaners.
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Exploded Parts Diagram
11
4
12
5
9
2
8
7
1
6
10
Replacement Parts List
MOD Level NONE & MOD. A MOD. B MOD. C MOD. D
1. On/Off Switch 2800070200RP
2. Heater Assembly 2000230100RP 6902430100RP
3. Log Set Not Available 0438200200RP
4. Partially Reective Glass 6900100600RP 5900060600RP
5. Flicker Rod 6900490100RP 5900080600RP
6. Flicker Motor 2000140300RP
7. Thermostat 2300150100RP
8. Thermostat Knob 8800000300RP
9. Transformer 2100170100RP 2100160100RP N/A
10. Cord Set 4100090104RP
11. Upper Light Harness with Light Dimmer 2500120100RP 2500290100RP
12. Lower Light Harness Not Available 2500110100RP 2500280100RP
Replacement Panels
Cream
Left Side Right Side Top Left Side Right Side Top
CDS6599 Not Available Not
TDS7599 1103270581RP 1103270681RP Not Available 1103270504RP 1103270604RP Not Available
Flat
Black
Available
Gloss Black
Not Available Not
5
Green
Available
Page 6
Wiring Diagram - MOD 0-A
Wiring Diagram - MOD B & C
Wiring Diagram - MOD D
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Switch Replacement - On/Off and Heater
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the stove pipe kit (if equipped).1.
Remove the 2 screws at the upper corners of the back 2.
panel. Lift the back end of the top to clear the brackets
and pull back. Lift top carefully, and place to the side of
the stove. Caution should be taken as the top mounting
brackets may scratch the nish.
Locate the switch, that requires replacement, mounted 3.
on the rear panel and disconnect the wiring clips and
connections, noting their original locations.
!
NOTE: A at head screwdriver can be used to gently pry
between the end of the connector and the switch to release
the wires.
Depress the retainer clips on the rear of the switch and 4.
push the switch out of the rear cover.
Properly orient the new switch and reconnect all of the 5.
wiring clips and connections.
Reassemble in the reverse order as above.6.
wiring clips and connections.
Reassemble in the reverse order as above.9.
Light Dimmer Replacement (MOD D)
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the stove pipe kit (if equipped).1.
Remove the 2 screws at the upper corners of the back 2.
panel. Lift the back end of the top to clear the brackets
and pull back. Lift top carefully, and place to the side of
the stove. Caution should be taken as the top mounting
brackets may scratch the nish.
Remove the upper light bulb, the light socket retaining 3.
screw and the wiring from the wiring clip mounted to the
underside of the top.
Locate the light dimmer, mounted on the rear panel, and 4.
pull off the dimmer control knob.
Remove the light dimmer retaining nut.5.
Pull the light dimmer out from the back of the rear panel.6.
Light Dimmer Replacement (MOD 0-C)
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Flat Head Screwdriver
Remove the stove pipe kit (if equipped).1.
Remove the 2 screws at the upper corners of the back 2.
panel. Lift the back end of the top to clear the brackets
and pull back. Lift top carefully, and place to the side of
the stove. Caution should be taken as the top mounting
brackets may scratch the nish.
Remove the upper light bulb, the light socket retaining 3.
screw and the wiring from the wiring clip mounted to the
underside of the top.
Locate the light dimmer, mounted on the rear panel, and 4.
pull off the control knob.
Remove the light dimmer retaining nut.5.
Pull the light dimmer out from the back of the rear panel.6.
Locate the wiring connections for the light dimmer and 7.
disconnect the wiring connections, noting their original
locations.
!
NOTE: In some models you will be required to remove
the light cover mounting screws to complete the replacement.
Remove the light cover, being careful not to damage any of
the wiring or light bulbs.
Properly orient the new dimmer and reconnect all of the 8.
Gently place stove on its back on a at surface.7.
Remove the heater cover retaining screws located on the 8.
bottom of the stove and lower heater and light assembly
out onto the oor.
Remove all of the mounting screws on the heater cover 9.
and separate the cover from the heater and light assembly.
Locate the wiring connections for the light dimmer and 10.
disconnect the wiring connection, noting its original location.
Properly orient the new dimmer and reconnect all of the 11.
wiring clips and connections.
Reassemble in the reverse order as above.12.
Flicker Motor/Flicker Rod Replacement
(Mod 0-A)
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the stove pipe kit (if equipped).1.
Gently place stove front side up on a at surface.2.
Remove the heater cover retaining screws located on the 3.
bottom of the stove.
Lift stove back on its feet and remove the 2 screws at the 4.
upper corners of the back panel. Lift the back end of the
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top to clear the brackets and pull back. Lift top carefully, and place to the side of the stove. Caution should
be taken as the top mounting brackets may scratch the
nish.
Remove all of the rear cover retaining screw located at 5.
the lower center of the rear cover.
Remove the light cover, being careful not to damage any 6.
of the wiring or light bulbs.
Pull out on the rear cover, bowing it slightly, and remove 7.
it from its mounting slot. When the cover is removed,
place it at behind the stove being careful not to damage
any of the wiring.
Remove the partially reective glass panel by sliding it up 8.
through the top.
Locate the rear icker assembly cover and slide it out 9.
the open back, exposing the icker motor and icker rod
assembly.
Remove the mounting bracket retaining screws and slide 10.
the log and ember assembly, with the icker motor and
rod assembly, out through open back.
Locate the icker motor and icker rod assembly and 11.
remove the wiring clips and connections located by the
heater assembly, noting their original locations.
Remove the icker motor mounting screws and pull the 12.
assembly out of the mounting bracket.
!
NOTE: When removing the Flicker Rod, damage may
occur if bent excessively. If the Flicker Rod is damaged,
replace to ensure proper operation.
To remove the icker rod, attach needle nose pliers to 13.
the spring on the motor shaft and pull while rotating in
the opposite direction of the spring winding.
To remove the icker motor you must rst remove the 14.
icker rod (see above). Remove the motor mounting
screws and remove motor from the mounting bracket.
To replace the icker rod attach needle nose pliers to the 15.
icker rod spring and push onto the icker motor shaft
while rotating in the opposite direction of the spring winding.
Properly orient the icker motor and reconnect all of the 16.
wiring clips connections in their original locations.
Reassemble in the reverse order as above.17.
Flicker Motor/Flicker Rod Replacement
(Mod B-D)
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Needle Nose Pliers
Remove the stove pipe kit (if equipped).1.
Gently place stove on its back on a at surface.2.
Remove the heater cover retaining screws located on the 3.
bottom of the stove and lower heater and light assembly
out onto the oor.
Remove all of the mounting screws on the heater cover 4.
and separate the cover from the heater and light assembly.
Locate the icker motor and icker rod assembly and 5.
remove the wiring clips and connections located by the
heater assembly, noting their original locations.
Remove the icker motor mounting screws and pull the 6.
assembly out of the mounting bracket.
!
NOTE: When removing the icker motor some damage
may occur to the icker rod. If icker rod is damaged replace
it, to ensure proper operation.
To remove the icker rod, attach needle nose pliers to 7.
the spring on the motor shaft and pull while rotating in
the opposite direction of the spring winding.
To remove the icker motor you must rst remove the 8.
icker rod (see above). Remove the motor mounting
screws and remove motor from the mounting bracket.
To replace the icker rod attach needle nose pliers to the 9.
icker rod spring and push onto the icker motor shaft
while rotating in the opposite direction of the spring winding.
Properly orient the icker motor and reconnect all of the 10.
wiring clips connections in their original locations.
Reassemble in the reverse order as above.11.
Thermostat Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the stove pipe kit (if equipped).1.
Gently place stove front side down on a at surface.2.
Depending on the model, the light cover may need to be 3.
removed, being careful not to damage any of the wiring
or light bulbs.
Remove all of the mounting screws on the heater cover 4.
and separate the cover from the heater and light assembly.
Locate the thermostat mounted to the heater cover and 5.
disconnect the wiring connections, noting their original
locations.
Pull off the thermostat control knob to expose the mount-6.
ing screws.
Remove the mounting screws and remove the thermo-7.
stat.
Properly orient the new thermostat and reconnect all of 8.
the wires.
Reassemble in the reverse order as above.9.
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Heater Assembly Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the stove pipe kit (if equipped).1.
Gently place stove front side down on a at surface.2.
Depending on the model, the light cover may need to be 3.
removed, being careful not to damage any of the wiring
or light bulbs.
Remove the heater cover retaining screws located on the 4.
bottom of the stove and lower heater and light assembly
out onto the oor.
Remove the mounting bracket screws and lower the 5.
heater assembly from the bottom of the stove, being
careful not to damage any of the wiring.
Remove the heater mounting screws and remove the 6.
heater assembly.
Disconnect the wiring clips and connections, noting their 7.
original locations.
Properly orient the new heater assembly and reconnect 8.
all of the wiring clips and connections.
Reassemble in the reverse order as above.9.
Light Transformer Replacement (Mod
0-A)
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the stove pipe kit (if equipped).1.
Gently place stove front side down on a at surface.2.
Depending on the model, the light cover may need to be 3.
removed, being careful not to damage any of the wiring
or light bulbs.
Remove all of the mounting screws on the heater cover 4.
and separate the cover from the heater and light assembly.
Remove the mounting bracket screws and lower the 5.
heater assembly from the bottom of the stove, being
careful not to damage any of the wiring.
Remove the heater assembly mounting screws and 6.
remove the heater assembly.
The transformer is mounted beside the heater assem-7.
bly. Remove the transformer from the heater-mounting
bracket by removing the mounting screws.
It still attched, remove the light cover being careful not to 8.
damage any of the wiring or light bulbs.
Locate the wiring connections for the transformer and 9.
disconnect the wiring connections, noting their original
locations.
Properly orient the new transformer and reconnect all of 10.
the wiring connections.
Reassemble in the reverse order as above.11.
Light Transformer Replacement (Mod
B-C)
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Remove the stove pipe kit (if equipped).1.
Gently place stove on its back on a at surface.2.
Remove the heater cover retaining screws located on the 3.
bottom of the stove and lower heater and light assembly
out onto the oor.
Remove all of the mounting screws on the heater cover 4.
and separate the cover from the heater and light assembly.
The transformer is mounted beside the heater assembly. 5.
Locate and remove the mounting screws and remove the
transformer from the heater-mounting bracket.
Locate the wiring connections for the transformer and 6.
disconnect the wiring connections, noting their original
locations.
Properly orient the new transformer and reconnect all of 7.
the wiring connections.
Reassemble in the reverse order as above.8.
!
NOTE: MOD D IS NOT EQUIPPED WITH A
LIGHT TRANSFORMER
Power Cord Replacement
WARNING: If unit was operating prior to servicing allow
at least 10 minutes for light bulbs and heating element to
cool off to avoid accidental burning of skin.
WARNING: Disconnect power before attempting any
maintenance or cleaning to reduce the risk of electric
shock or damage to persons.
Tools Required: Phillips head Screwdriver
Needle Nose Pliers
Remove the stove pipe kit (if equipped).1.
Gently place stove on its back on a at surface.2.
Depending on the model, the light cover may need to be 3.
removed, being careful not to damage any of the wiring
or light bulbs.
Remove the heater cover retaining screws located in the 4.
center of the rear cover and on the bottom of the stove.
Remove all of the mounting screws on the heater cover 5.
and separate the cover from the heater and light assembly.
Locate and disconnect the power cord wiring connec-6.
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tions, noting their original locations.
With needle nose pliers grasp the power cord strain relief 7.
grommet from inside the heater cover and push while
twisting to remove.
Pull the power cord out through the hole in the heater 8.
cover.
Install the new power cord through the hole in the heater 9.
cover and connect all of the wiring connections in their
original locations.
Install the power cord retaining grommet on the power 10.
cord and insert into the hole in the heater cover.
Reassemble in the reverse order as above.11.
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Page 11
Troubleshooting Guide
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Unit with a Remote Control turns
on or off by itself
Lights dim in room while the unit
is on
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when
Fireplace seems dark Improper operation Refer to Operation Section
Appearance
Fireplace does not turn on Manually
Fireplace does not turn on using
the Remote Control
(If Applicable)
Flame Frozen Defective Flicker Motor Replace Flicker Motor
Flame not bright or ame not
visible
Log set dim, not glowing Burnt out light bulbs Replace burnt out light bulbs
Flame Shudder Defective icker motor Replace icker motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating of
the circuit breaker or fuse. Plug unit into another outlet or
install unit on a dedicated 15 amp circuit.
Remote control has a similar frequency
to other remotes in the area.
Radio frequency disturbance from outside sources.
Defective Remote Control Receiver Replace Remote Control Receiver and initialize to Remote
Unit is drawing close to circuit current
rating
Defective power cord Replace power cord if cord gets hot to the touch.
Defective Light Dimmer Replace Light Dimmer Components
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Loose wiring Check wiring connections
Defective On/Off Switch Replace switch
Improper operation Refer to Operation Section
Remote control not initialized to replace Initialize the remote control
Remote Control not working Install new battery into the Remote Control. Initialize Re-
Loose wiring Check wiring connections
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Replace Remote Control. Initialize to Remote Control
Receiver
Replace Remote Control and Receiver where necessary.
Initialize Remote Control and Receiver
Control.
Move the unit to another outlet or install unit on a dedicated 15 amp circuit
the heater is on
Check Fuse/Breaker Panel
mote Control and Receiver, where necessary
Replace Remote Control or Receiver where necessary.
Initialize Remote Control and Receiver.
11
Page 12
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Heater is not turning on Improper operation Refer to Operation Section
Loose Wiring Trace wiring in unit
Defective Heater Switch Replace Heater Switch
Defective Thermostat Replace Thermostat
Defective Heater assembly Replace Heater assembly
Heater is turning off after a
couple of minutes of operation
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for
Heater fan turns on but heater
lacks heat
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
Noise
Excessive noise with the heater onDirty Heater Assembly Ensure that exterior intake louvers and rebox cavity are
Grinding or excessive noise with
the heater off
Build up of dirt/dust in Heater Assembly Ensure that exterior intake louvers and rebox cavity are
free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
a brief period after the heater is initially turned on. The
heater is burning off any dust accumulated during manufacturing or operation.
Defective Heater Assembly Replace Heater Assembly
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
normal.
Defective heater assembly If larger glowing sections are causing the heater to trip the
thermal cutout, unplug unit, discontinue use and replace
heater assembly.
free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Flicker rod hitting or rubbing against
internal components
Defective Flicker Motor Replace Flicker Motor
Ensure rod is straight and mounted properly in the bracket, spinning freely away from other components. Replace
if necessary.
12
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