Dimplex BPH100M, BPH100G Installation Instructions

INSTRUCTION MANUAL

Intallation and Operating

Dimplex•Bathroom•Panel•Heater

Models: BPH100M / BPH100G

These instructions should be read carefully and
retained for future us e. Note also the information
presented on the a p p l i a n c e .

13 547-7 ISS UE : 7 S er ies: B Sof tw ar e Ve rs io n U I: 8 8

1

IMPORTANT

THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR
FUTURE REFERENCE. Note also the information presented on the appliance

CAUTION: FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CAUSE INJURY AND/OR
DAMAGE AND MAY INVALIDATE YOUR GUARANTEE

IMPORTANT SAFETY ADVICE

When using electrical heaters, basic precautions should always be followed to reduce the risk of
! re, electrical shock, and injury to persons, including the following:

IMPORTANT – The wall bracket supplied with the heater must be used.
IMPORTANT – All packaging should be disposed of in an appropriate manner.

OVERHEATING WARNING
WARNING - In order to avoid overheating, do not cover or obstruct the heater. Only use supplied

towel rail to hang garments. Do not place material or garments on the heater, or obstruct the air

circulation around the heater, for instance by curtains or furniture, as this could cause overheating and
a ! re risk. NEVER cover or obstruct in any way the heat outlet slots at the top of the heater or the air
inlet slots in the base of the heater.

WARNING - THE SURFACES ON THIS HEATER CAN BE HOT.

The heater carries a warning ‘DO NOT COVER’ to alert the user to the risk of ! re that exists
if the heater is accidentally covered.

CAUTION - Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present.

For your safety this heater is ! tted with a thermal cut-out. In the event that the product overheats
for some reason, the cut-out prevents excessive temperatures on the product by cutting the
power to the heater. Once the heater has cooled down, it will reset automatically, it will continue
to cycle on and o" automatically until the reason for overheating is removed.
The display screen may # ash red to indicate the product has overheated. To reset the display,
remove the obstruction and hold Enter for 10 seconds.

SUITABLE APPLICATIONS
WARNING - This heater is suitable for normal domestic household purposes and should not be

used in any other type of environment. This product should only be used in the country where it
was purchased from by a recognised commercial retailer. Do not use outdoors.

WARNING: The appliance is intended only for drying textiles washed in water.

SERVICING AND REPAIRS
WARNING - Servicing and product repairs should only be undertaken by the manufacturers

approved service agent or a similarly trained or quali! ed person, using only exact manufacturer
approved spare parts.
PLEASE NOTE: Lit cigarettes, candles and oil burners, combined with the convection e" ect of
electric heaters can cause signi! cant soot deposits to build up on the surface directly above
and to the sides of the heater. This is not a fault of the heater. Extensive burning of candles or
smoking in the operating environment of this product can produce heavy discolouration within a
few months of use.

OPERATING WARNINGS
IMPORTANT: Remember to observe all safety warnings and precautions when operating the

heater on the automatic or timer modes, either attended or unattended since a ! re risk exists
when the heater is accidentally covered or displaced.
CAUTION: Do not use if the heater’s mains power lead is damaged. If the supply cord is damaged
it must be replaced by the manufacturer or an approved service partner.

2

ELECTRICAL•INSTALLATION

WARNING•-•If•the•heater•is•installed•in•a•room•containing•a•bath•or•shower,•in•
accordance•with•the•current•wiring•regulations•BS•7671,•minimum•clearances•
and•IP•zone•requirements•must•be•adhered•to.•Any•area•that•contains•a•bath•
or•shower•must•be•protected•by•a•suitably•rated•RCD.

WARNING•- The electrical installation of this heater must be carried out by a suitably quali• ed or

trained electrician, and be in strict accordance with the current wiring Regulations BS 7671. The
supply must be connected via a switched fused spur with a fuse rated suitably for the appliances

• ex. Failure to follow these instructions will mean that the manufacturer’s instructions have not
been adhered to. THERE ARE NO EXCEPTIONS.

The wires in this mains lead are coloured in accordance with the following code:
GREEN AND YELLOW: EARTH

BLUE: NEUTRAL
BROWN: LIVE

• This heater must be earthed

• Not suitable for connection via a plug top

• Do not locate the heater immediately below a • xed electrical point i.e. socket outlet.

The heater is • tted with a length of • exible cable type H05VV-F size 3 x 1.0mm² for connection
to the • xed wiring of the premises through a suitable connection box positioned adjacent to the
heater. A means for disconnection must be incorporated in the • xed wiring of the premises in
accordance with the current wiring regulations. The supply circuit to the heater must incorporate
a double pole isolating switch having a contact separation of at least 3mm. Products that are
supplied without a plug are for installation into the • xed wiring of the property, via a suitable
double pole switched fused spur with a fuse rated suitably for the appliances • ex. Typical fuse
ratings for 230V equipment - Up to 700W = 3A, over 700W = 13A.

In installation the supply cord may be cut to the appropriate length for the electrical connection
point. Excess cable should not be inserted and stored behind the heater.

WARNING:•This heater must not be connected to the electricity supply via an external switching
device (such as a timer) or a circuit that is regularly switched on and off by the utility supplier.

Failure to follow this warning could result in the heater’s thermal cut-off being inadvertently reset
and could create a fi re hazard. Cables/fl exes that are supplied pre-fi tted to the product must NOT
be extended.

CHILD•SAFETY•

WARNING - Towel rail fi xing kit screws are a potential choking hazard.
WARNING - This appliance is not intended for use by persons (including children) with reduced

physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of appliance by a person responsible for their safety.
This appliance can be used by children from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by children without supervision.
Children of less than 3 years should be kept away unless continuously supervised. Children
aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it
has been placed or installed in its intended normal operating position and they have been given
supervision or instruction concerning use of the appliance in a safe way and understand the
hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate
and clean the appliance or perform user maintenance.

WARNING: In order to avoid a hazard for very young children, this appliance should be
installed so that the lowest rail is at least 600mm above the fl oor.

3

Energy Related Product Directive

This product meets the Ecodesign requirements for an electric fi xed local space heater. Commission Regulation

(EU) 2015/1188.

Type of heat output/ room temperature control

With electronic room temperature control

Electronic room temperature control plus week timer

With open window detection

With adaptive start control

Contact details

Glen Dimplex Heating and Ventilation

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

Tel: [phone]

Yes

Yes

Yes

Yes

Technical Details

Model Identifi er(s):

Norninal heat output Pnom 1.00kW 1.00kW

BPH100M BPH100G

Height (mm) 1100 1073

Width (mm) 430 418

Depth (mm) 265 271

Minimum heat
output (indicative)

Maximum continuous
heat output

Auxiliary Electricity Consumption

At nominal heat output elmax 0.00 0.00

At minimum heat output elmin 0.00 0.00

In standby mode elSB

With open window detection

Pmin N.A N.A

Pmax,c 0.5 0.75

<0.0005 <0.0005

Yes

With adaptive start control

4

Yes

Controls

Controller UI

All Models

Digitally controlled, Electronic Thermostat accurate to (±0.2oC)

Timer modes:
7 Day Programmable User Timer, Out All Day, Home All Day, Away Mode

Continuous heat modes:
Eco, Manual, Frost Protect, Setback

• Open window detection, Adaptive-start

• Advance time period

• Adjustable max setpoint range (7-30°C)

• Bluetooth for software updates

• Child Lock & Landlord Lock (PIN-based)

Construction

Colour/ Finish

Element

Installation Wall-mounted design for quick fi xing installation

Safety

IP Rating IP25

Battery

Supply

Polyester powder coated steel or mirror front panel providing convection heat with a brushed
aluminium towel rail.

Metal or tinted Mirror

Extruded aluminium plate element operated via an advanced controller equipped with
seasonal adjustment to prevent room temperature overshoot

• Thermal cut-out. Auto reset type

• Overheat detection

3.3V coin cell battery to backup real time clock. Battery life >5 years.

1.3 metres fi tted, 3 core for fused spur installation, 1/N/PE ~230-240 V, 50Hz
Class I, with earth wire

Approvals CE and BEAB

Warranty 2 years

Country of Origin United Kingdom

Manufacturer

Glen Dimplex Heating & Ventilation
(GDC Group Ltd.)

5

General Information

Please read the instructions closely before • rst using the product.
The heater is designed for wall mounting using the wall bracket supplied. It should only be operated
when in the upright position as shown - see Fig.3 and Fig.4. All models are splash proof to IP25
standard and may be used in bathrooms. Before connecting the heater check that the supply
voltage is the same as that stated on the heater.

Wall Mounting Instructions

IMPORTANT•- The wall bracket supplied with the heater must be used and the heater must
be installed in the correct orientation. Appropriate • xings should be used to secure the bracket
to the particular wall on which the heater will be installed. The heater should be positioned
observing the minimum clearances stated around the heater - see Fig.•2,•Fig.•3 and Fig.•4.

DO•NOT locate the heater immediately below a • xed socket outlet or connection box.

Fig.•1

244

Fig.•2

mm

800mm

235

mm

374mm

Minimum•mounting•clearance

6

To•mount•the•towel•rail:

The heater is supplied with two towel rails. There
are 4 possible towel rail mounting locations on
the heater indicated by screw holes and guides,
as shown in Fig.1. The towel rail(s) should be
! tted prior to mounting the heater on the wall,
using the 4 screws supplied for each rail.

1. Remove protective plastic sleeving from
the rail.

2. With the heater detached from the wall,
position the towel rail in the desired location
by sliding over the top or bottom of the heater.

3. Fix the rail in position using 4 screws provided.

Model A(mm) B(mm) C(mm)

BPH100M 418 1073 271

BPH100G 430 1100 265

To•mount•the•heater•to•the•wall:

1. Remove wall mounting bracket from the back
of the heater by depressing the spring latch
at the side of each bracket - see Fig.2.

2. Fix the wall bracket securely to the wall through
the four screw holes. Ensure suitable screw
! ttings are used for the particular wall type.

3. Present the heater to the wall bracket, and
engage left hand slots in the back with bracket
hooks.

4. Press heater into locked position and ensure
the clips on the right hand side are engaged.

NOTE:

Maximum hanging weight should not exceed
3kg per rail. The rail should not be used for
any other purpose e.g. mobility aid.

WARNING:

This product is heavy and care should be
taken in installation

mm•(min) 150mm•(min)

150

A

Fig.•3

B

Shelf•/•Ceiling•/•Obstruction

300mm•(min)

Minimum•front•clearance

300mm

Fig.•4

114mm

C•(min)

Minimum•mounting•clearance

*Please•note•correct•product•orientation•is•

with•controller•facing•right•side•only

7

First Time Power-On

A setup wizard will display when the product is powered on for

the ! rst time. This will set the following:

• Time, Date, Daylight Savings Time

• Sound On/Off

For information on using the Heaters controls, refer to page 10.

The Heater will then take the User to the Home Screen with the

‘Out All Day’ Timer Mode active.

Important

During initial heat-up, some odour may be

emitted due to the newness of materials used in

manufacture. This is normal and will disappear

after a short period of use. It is however advisable

to keep the room well ventilated.

Operation Manual

WARNING: FAILURE TO FOLLOW THESE OPERATING INSTRUCTIONS MAY RESULT IN INJURY AND/OR DAMAGE.

The controls are located on top of the heater. This consists of a display screen and six touch sensitive buttons.

1

Display Screen

2

‘Menu’ Button

3

‘Back’ Button

4

‘Up and Down’ Arrows

5

‘Enter’ Button

6

‘Advance’ Button

7

Heating Status

1

Out All Day

°

21

Heating On

C

2 46

57 3

The heater is fi tted with an adjustable thermostat enabling the room temperature to be controlled. The minimum

room temperature is 7°C. The maximum temperature is set to 30°C. A temperature of 21°C is a common comfortable

room temperature.

8

NOTE:

Your heater may produce some noise during
operation. This noise is caused by the expansion
and contraction of the element as it changes
temperature, and is normal for this type of
product. Whilst the noise produced is usually
very quiet, certain environmental factors can
make it more noticeable, such as hard fl ooring
or minimal furnishings If you believe that the
expansion noise is excessive, please contact us.

The heater controls can be easily adjusted by using the six buttons on the User
Interface.

1. The Home Screen shows the options available at each stage
of adjustment. Here the current target temperature (setpoint)
is displayed along with the mode of operation. Any use of the
Advance function will be displayed here, and pressing Enter
will show the functions which are enabled.

The currently active mode of operation is displayed at the top of

the screen e.g. ‘Out All Day’ timer.

NOTE:

Should the heater fail to operate,
this may be caused by the room
temperature being higher than the
thermostat setting.

Out All Day

°

21

Heating ON

C

When the heater is trying to achieve or maintain a room temperature, ‘Heating On’ will be displayed, otherwise,

‘Heating O ‘ will be displayed.

When the controller buttons have not been pressed for a long period of time, the display will ‘sleep’ and the text

will disappear. The heater is still on and active in whatever Mode it was set to.

2. Menu - Displays the Main Menu;

- Boost – Activate Boost Mode

- Modes - Set the mode of operation.

- Settings – Time/Date, Temperature units etc.

3. Back returns to the previous screen.

4. The Up and Down buttons are used to navigate through the menus and adjust the required room temperature

on the main screen. The screen colour changes based on the temperature selected, showing deep blue through

to bright red.

5. Enter is used to enter sub menus and to confi rm actions.

6. The Advance button is only used when a Timer Mode is active, it allows the timer schedule to be changed

temporarily by forcing a Heating On period to begin or end early. For more information, see page 15.

9

Timer Modes

Timer Modes o er the most e cient mode of operation for a predictable heat demand. Additional functions such as

‘Advance’ and ‘Boost’ allow the User to make temporary adjustments to timer schedules for a more fl exible operation.

Each timer is broken down into 4 defi nable ‘Heating On’ time periods and temperatures per day, for each day of

the week. Each day consists of a 24-Hour period, starting and fi nishing at midnight.

‘Heating On’ periods are times when the heater is trying to achieve and maintain the target room temperature.

It is possible to change the Target Temperature of a Heating On period when that period is active. This will

temporarily adjust the Target Temperature for just that instance and will not permanently modify the settings for

the timer in use.

Out All Day

ADVANCE

MENU

°

21

C

Heating ON

NOTE:

If Adaptive Start is enabled, the heater will maintain the room at the required
temperature for the duration of the heating period. To achieve this, the heater
will begin heating the room before the start of the heating period to ensure
the room is at the required temperature when the period starts.

If Adaptive Start (AS) is disabled, the heater will not operate until the
beginning of the heating period. This should be taken into consideration when
setting the heating periods.

See page 19 for instruction on enabling/disabling Adaptive Start.

BACK

ENTER

10

Available Timer Modes

To choose a timer mode, press Menu from the home screen. Use the arrow keys to highlight ‘Modes’, then press

Enter to select. ‘Timer Mode’ should be highlighted, press Enter to select.

Manual

°

21

Heating ON

A list of Timer Modes will be shown. Their default settings are shown in the table below.

User Timer 06:30 – 09:30 21 11:00 – 13:00 21 15:00 – 17:00 21 18:00 – 22:00 21

Home All Day 08:00 – 21:00 21 00:00 – 00:00 00:00 – 00:00 00:00 – 00:00

Out All Day 07:00 – 08:30 21 17:30 – 22:00 21 00:00 – 00:00 00:00 – 00:00

Away Mode

C

ADVANCE

MENU

BACK

ENTER

Period 1 Period 2 Period 3 Period 4

Away Mode does not operate in the same way as the other Timers.
See section ‘Away Mode’ on page 13

Main Menu

Boost

Modes

Settings

ADVANCE

MENU

BACK

ENTER

Main Menu

Timer Mode

Manual

Eco Mode

Frost Protect

ADVANCE

MENU

BACK

ENTER

Highlight one of the available Timer Modes using the arrow keys. Press Enter to select

Timer Mode

User Timer

Home All Day

Out All Day

Away

For User Timer, Home All Day and Out All Day, two choices will be available:

Select - This option will activate the timer

Modify - This option allows the timer’s Heating On times and Target Temperatures to be modifi ed

Preview - This option displays the timer’s confi guration. This is handy to quickly check the timer without being

able to change any values

ADVANCE

MENU

BACK

ENTER

User Timer

Select

Modify

Preview

ADVANCE

MENU

BACK

ENTER

11

Modifying a Timer Mode

Each timer is broken down into 4 defi nable ‘Heating On’ periods

and temperatures per day.

When Modify is chosen, ‘Heating On’ period 1 of 4 for the

current day is displayed. The current day will be highlighted.

NOTE:

Once modifi ed a Timer Mode
must be selected if you want to
begin using it.

User Timer

Select

Modify

Preview

ADVANCE

MENU

BACK

ENTER

Tuesday

Period 1of 4

ON: 06:30

OFF: 09:30

21 °C

ADVANCE

MENU

BACK

ENTER

Select and change each option using the Up, Down and Enter buttons.

Tuesday

Period 1of 4

ON: 07:30

OFF: 09:30

21 °C

ADVANCE

MENU

BACK

ENTER

Tuesday

Period 1of 4

On: 07:30

OFF: 09:30

21 °C

ADVANCE

MENU

BACK

ENTER

Copy & Paste

To save time when modifying a Timer Mode, the Advance button can be used to copy and paste settings.

Individual heating periods from one day or every heating period from a day can be copied to another day.

Highlight Period

Tuesday

Hold ADVANCE for

2 seconds

Tuesday

Select day to add

time period

Wednesday

seconds to paste timer

Copy time period

to other days

Copy all timers to

multiple days

Period 1of4

ON: 07:30

OFF: 09:30

21 °C

Highlight Day

Tuesday

Period 1of4

ON: 07:30

OFF: 12:30

21 °C

Timer Copied

ON: 07:30

OFF: 09:30

21 °C

Hold ADVANCE for

2 seconds

Day Copied

Period 1of4

ON: 07:30

OFF: 12:30

21 °C

Period 1of4

ON: 07:30

OFF: 12:30

24 °C

Select day to apply

Wednesday

Period 1of4

ON: 09:30

OFF: 12:30

24 °C

12

Hold ENTER for 2

Wednesday

Period 1Pasted

ON: 07:30

OFF: 09:30

21 °C

Hold ENTER for 2

seconds to paste timer

Day Pasted

Period 1of4

ON: 07:30

OFF: 09:30

21 °C

Away Mode

Away Mode temporarily overrides the active mode before returning the Heater back to the previously active mode.

This is handy if you are temporarily away at the shops or on holiday and want your heating to resume as normal

operation automatically when you return.

While active, Away Mode can maintain a minimum room temperature. By default, this is set to 7 °C (frost protection

temperature). This can be modifi ed when Away mode is activated. The heater will also remember the last Away

Mode Target Temperature defi ned while Away Mode is active.

The Away countdown is set in Time, a Date and a Target Temperature.

Date and Hours are set separately on the heater, making the feature useful for popping out to the shops or going

away on holiday.

• The date set is the return date; therefore, Away mode will end at 23:59 of the day before. E.g. if a return date of

02.02.2018 is set, Away mode will end at 23:59 on 01.02.2018.

• If hours are set, this will extend away mode end from 23:59 on the day before the date set.

• If only hours and no date is set, Away Mode will count from either the current time, or if a date is set.

Timer Mode

User Timer

Home All Day

Out All Day

Away

ADVANCE

MENU

BACK

ENTER

Return Date/

Time

Saturday

02-2-18

07:00

21 °C

ADVANCE

MENU

BACK

ENTER

Return Date/

Time

Away Set

ADVANCE

MENU

BACK

ENTER

Away

°

21

31-02-18 07:00

C

Until

ADVANCE

MENU

BACK

ENTER

NOTE:

The Back button can be used to
end the Away Mode countdown
early.

13

Continuous Heat Modes

A Continuous Heat mode is e ectively a constant Heating On period. The Heater will remain in a Continuous Heat

mode indefi nitely until the mode is changed by the User.

Available Continuous Heat Modes

Each continuous heat profi le ships with a default Target Temperature value.

• Manual

• Default 21°C

• Can be changed from the Home Screen to any value within the range 19-30°C

• Eco

• Default 18°C

• Eco mode temperature can be set in the range 8-18°C

• Frost Protection

• Default 7°C

• Not User Defi nable

Modes

Timer Mode

Manual

Eco Mode

Frost Protect

ADVANCE

MENU

BACK

ENTER

Manual

°

21

Heating ON

C

ADVANCE

MENU

BACK

ENTER

Other Functions

These functions modify the normal behaviour of the heater. They don’t switch the Heater out of a Timer or Continuous

Heat Mode, but can override/delay those operations, or restrict access to them.

The ‘Boost’ Function

Boost can be activated at any time, when the product is set to any Timer or Continuous heat mode; even if Advance is

active This mode will provide a temporary ‘Boost’ of heat. For settings, see Boost settings on page 19.

Boost Mode can be activated from the Home Screen by pressing Menu to access the Main Menu, then pressing Enter

to select ‘Boost’.

14

Main Menu

Boost

Modes

Settings

ADVANCE

MENU

BACK

ENTER

Main Menu

Boost Temp

°

25

C

Boost Time

0 Mins

ADVANCE

MENU

BACK

ENTER

Boost

Boost Temp

°

25

C

Boost Time

30 Mins

ADVANCE

MENU

BACK

ENTER

Activating Boost will present two selectable options: Boost Temp (Boost Target Temperature) and Boost Time

(Boost Duration Countdown). The default values for these can be set in the Settings Menu.

The Up, Down and Enter buttons can be used to modify these values. Pressing Back will end Boost early, restoring

the heater back to its previously active mode.

• The Boost Temp can be set to any value within the Heater’s Target Temperature Range setting.

• The Boost Time can be increased in the following increments: 30 min, 1 hour, 2 hours, 3 hours, 4 hours.

These increments can be restricted with the Max. Boost Duration Range setting. To modify this range,
see Boost Settings on page 19.

Once the Boost Duration Countdown has reached 0, the Heater will return to the mode that was active before

Boost was activated.

The ‘Advance’ Function

The Advance button is only used when a Timer Mode is active and allows the timer schedule to be changed

temporarily. This button allows a Heating On period to begin or end early.

This is useful if you are at home when you had not planned to be, or need to leave when you had planned to have

the heating on.

If the heater displays Heating O and heat is required, press the Advance button. If the heater is in Heating On and

heat is not required, press the Advance button and the heater and the heater will stop heating until the beginning

of the next Comfort On period.

Pre-action State Action Impact

Heating On
(Timer Mode)

Advance activated

Heating On period switched to Heating O until the next
scheduled ‘Comfort On’ period.

Heating O
(Timer Mode)

Heating On (Advance
Active)

Heating O (Advance
Active)

Advance activated

Advance deactivated

Advance deactivated

Heating O switched to Heating On until the next
scheduled ‘Heating O ’ period.

Heating On switches to Heating O . Appliance in following
schedule set in the currently active Timer Profi le

Heating O Switches to Heating On. Appliance in following
schedule set in the currently active Timer Profi le

15

Product Locks

Product Locks are methods of locking the heater’s controller to restrict access to functions. This can be activated

and confi gured via the Advanced Settings Menu.

When Product Lock is activated, the heater continues to run in whichever mode is currently active and any/all

wireless communications remain active if enabled.

Child Lock

This locking method does not utilise a PIN code and is toggled on/o on the heater’s controller by pressing and

holding the Back and Enter buttons for three seconds. It is a full Product lock with no exception rules.

PIN Lock

In PIN Lock, all UI buttons other than the Menu button are disabled unless Advance has been enabled during UI

Lock (see section ‘Product Lock Settings’ on page 18).

Manual

°

21

In the Main Menu all buttons are active. Two items can be selected:

Boost – Activates Boost Mode. This function can be restricted, see below.

Unlock - Selecting ‘Unlock’ prompts the User to complete the unlock action for the currently active.

C

Heating ON

Menu

Boost

Unlock

PIN Lock

16

PIN Unlocked

134--

Enter 4 Digit

PIN

PIN Lock Exceptions

It is possible to allow the ‘Advance’ and ‘Boost’ functions to be enabled/disabled when PIN Lock is active.

There are up to 4 exceptions. These exceptions include:

- Advance

• Ability to activate using the ‘Advance Button’

- Boost

• Ability to activate using the ‘hotkey’ listed in the Main Menu

• Ability to modify the Boost Temperature

• Ability to modify the Boost Duration

To confi gure these settings, see section ‘Product Lock Settings’ on page 18..

‘Advance Function’ Operation during UI Lock

If Advance has been enabled during UI Lock, the Advance button will remain active when UI Lock is active. This

will function in the same way it would if the UI was not locked: only if the Heater is Locked into a Timer Mode.

• If Advance is enabled during UI lock, the Advance button will function as normal while the Heater is set to a Timer Mode.

• If Advance is Disabled during UI lock, the Advance button will not function.

‘Boost Function’ Operation during UI Lock

If enabled, Boost will function in the same way as it does when PIN Lock is not active unless modifi cation of Boost

Temperature and Boost Duration have been disabled.

Boost Temperature and Boost Duration will be set to the default values when ‘Boost’ is activated. If either of these

values have been disabled during Product lock, when the user tries to modify them the heater’s display will show the

message ‘Disabled’ and only the default value can be used. The default values can be changed outside of PIN Lock.

17

Settings

To navigate to the settings menu, from the home screen:

Press the Menu button to access the Main Menu. Use the

Up / Down buttons to highlight ‘Settings’, then press the

Enter button. Each of the following headings relate to

an item in the settings menu.

Heater Lock

Set Lock

Heater (PIN) Lock can be enabled here by highlighting ‘Heater Lock’ and pressing the Enter Button to enter the

Heater Lock menu. Highlight ‘Set Lock’, press the Enter Button, enter a 4-digit PIN code, then pressing the Enter

Button to lock the heater.

Lock Settings

Before UI Lock is enabled, the User can select ‘Lock Settings’ to enable/disable the Advance and/or Boost

functions, as well as enable/disable modifi cation of the Boost Temperature and Boost Duration. See below.

Main Menu

Boost

Modes

Settings

ADVANCE

MENU

BACK

ENTER

Settings

Heater Lock

Boost

Setback

Date/Time

Sound

v

Boost Lock

Three settings can be modifi ed within this Menu:

• Enable / Disable - The ‘Boost’ Menu Item can be Enabled/Disabled while PIN Lock is active.

• Temperature Rule - Modifi able Boost Temperature while Heater (PIN) Lock is active

- Enable – While Boost is active, the User can modify this value as they normally would

- Disable – Default value will be loaded. When the user tries to modify the value, the UI will

show the following text: ‘Disabled’.

• Duration Rule - Modifi able Boost Duration while Heater (PIN) Lock is active.

Advance UI Lock Settings

Enable / Disable - This setting allows the User to Enable or Disable the Advance button while Heater

(PIN) Lock is active.

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Boost Settings

Default Boost Target Temperature

This is the default Boost Target Temperature that is used when ‘Boost Mode’ is activated.

Max. Boost Duration

This is the maximum length of time that the user is able to activate ‘Boost’ for.

Shown in minutes (when under an hour) or hours (if over an hour) in the following increments: 30 min, 1 hour, 2

hours, 3 hours, 4 hours.

The value chosen will be the max allowed when boost is activated.

Setback Settings

Setback is a function that only modifi es Timer Mode operation. When Setback is enabled it overrides any Heating

O period to maintain a constant temperature.

This can be used to prevent the room temperature from falling below a minimum value while there is no demand

for heat (Heating On).

The value of this temperature is restricted to a value between 7 and 18 °C. This is because Setback should not be

treated as a regular Heating On period.

Date & Time Settings

This allows the Time, Date and Daylight Savings Time settings to be modifi ed.

Sound

Audio feedback when the user presses a button can be enabled or disabled here.

‘Comms’ (Communications)

This allows Wireless Connectivity features to be enabled or disabled.

Entering this menu item will display a list of available communications methods

to that heater.

Adaptive

Open Window Detection

This is a global setting that can interrupt any active mode. Activating this setting enables Open Window Detection

to switch the Heater to a Heating O state if it detects an open window in the room it’s operating in.

NOTE:

In environments where the product may read sudden decreases in temperature, this feature may
activate in error. This can occur in drafty or poorly insulated environments as well as if the heater is
undersized for the room. This feature should be disabled using the instructions above if activating for
reasons other than the intended purpose. If you think that your environment is not as described here
and this feature is activating, please contact our customer care team with the details on the rear page
of this document.

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Adaptive Start Setting

Adaptive Start is predictive function that only modifi es Timer Mode operation. This function models the heating
characteristics of the room and uses that information to pre-heat the room for only the time required to achieve
the Target Temperature by the start of the Heating On period.

For example, with Adaptive Start o , the Heating On time is the time that the Heater will begin to try and achieve
the Target Temperature. With Adaptive Start On, the Heater will begin to heat the room before the User-defi ned
Heating On time so that the Target Temperature is achieved when the User defi ned the Heating On start time.

NOTE:

It is important that if multiple heaters are installed in one room that all heaters have the Adaptive Start
(AS) function enabled. If this is not the case, heaters with AS enabled will pre-heat the room to the
desired target temperature before the heaters with AS disabled attempt to output heat.

It is likely that if two heaters are required in one room, that the output from one heater may not be
su cient to heat the room alone. This may cause the pre-heat time calculation to extend to a large
degree if the heaters do not all have AS enabled. This may lead to heat
at unwanted times and excessive wear to some heaters.

A two-hour limit is enforced on the calculation, however, if all heaters have AS enabled and pre­heating takes over one-hour, extreme environmental factors may be a ecting the calculation or the
heaters may be under sized for the room. Please contact us for support
if your pre-heat time seems excessive.

NOTE:

This is a continuously learning function and will be a ected daily by changes in the heater’s
environment. The heater will take into account the starting temperature of the room so pre-heating
should remain accurate.

Advanced Settings

These settings can be used to signifi cantly change the operation of the heater. While useful for very specifi c
requirements, there is a much higher risk of User error and unintended consequences of changing these settings
compared to the top-level settings menu. It is recommended that these settings are only modifi ed by trained
professionals.

To navigate to the Advanced settings menu, from the home screen:
Press and hold the Advance and Menu buttons for 3 seconds.

Each of the following headings relate to an item in the settings menu.

Temperature Settings

Temp Units (Temperature Units)

This setting defi nes which temperature units are displayed on the heater. The default is °C, but °F can be set. When
°F is selected, the heater will convert °C values to °F and round to the nearest number.

Service (Service Settings)

These items are for use by service personnel only. The settings e ect the e ect the accuracy and energy usage of
the heater and should only be modifi ed by a professional.

Room Temp (Temperature) O set

Allows the manual adjustment of electronic thermostat reading by +/-3.0°C

Factory Reset

This setting allows the User to restore the default values to all settings. Returning the product to the same state
that it left the factory.

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Error Codes

Error codes are to be defi ned as a list. Each error code must be defi ned as a perimeter that Central Control can read.

Fault Code Parameter Comment Error Code

Thermistor Failures

FAULT_CODE_THERMISTOR_FAILURE Room thermistor error 20

FAULT_CODE_ROOM_THERMISTOR_FAILURE n/a

FAULT_CODE_CORE_THERMISTOR_FAILURE n/a

FAULT_CODE_LCD_THERMISTOR_FAILURE 22

FAULT_CODE_ACC_THERMISTOR_FAILURE n/a

FAULT_CODE_FAN_THERMISTOR_FAILURE n/a

Excessive temperatures

FAULT_CODE_EXCESSIVEROOMTEMP_FAILURE 30

FAULT_CODE_LCD_OVERHEAT 32

FAULT_CODE_EXCESSIVEACCTEMP_FAILURE n/a

FAULT_CODE_FAN_FAILURE n/a

Internal Failures

FAULT_CODE_SERIAL_COMM 40

FAULT_CODE_ELEMENT_FAILURE low current measurement 41

User related errors

FAULT_CODE_OPENWINDOWDETECTION_FAILURE 50

FAULT_CODE_LOW_WATER n/a

FAULT_CODE_HEAT_DISABLED n/a

FAULT_CODE_TIMELOSS_FAILURE 53

FAULT_CODE_OCCUPANCYSENSORNOTDETECTED_FAILURE 54

FAULT_CODE_OTHER_ERROR n/a

IoT related errors

FAULT_CODE_WIRELESSCOMM_FAILURE

FAULT_CODE_GATEWAYCOMM_FAILURE 61

error between heater and RF
module

60

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Battery replacement

IMPORTANT:• Before replacing the battery ensure the heater is isolated from the electricity
supply.•
NOTE - Battery should be disposed of in an appropriate manner

This product is • tted with a replaceable battery in the controls. To replace the battery, follow the
steps below, shown in Fig.•5:

1. Unhinge the heater from the wall using the clips shown in Fig.•2•and locate the battery module

2. Slide the catch and pull module from the controls.

3. Remove the coin cell battery and replace.

4. Slide module back in place, ensuring clip is engaged.

Fig. 5

1

2

3

4

Battery positive side up

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RF Module Installation

Sea

rch

r

1. Unhinge the heater from the wall using the clips shown in Fig. 2 (page 6) and locate the

battery module, indicated in Fig. 5

2. Slide the catch and pull module from the controls (See Fig 5; 1-3).

3. Replace the tray with the radio freqency module

4. Power the product on and make sure that the RF comms are enabled. Comms settings will

be located in the settings menu (see page 19)

Important

During the initial operation, some odour may be noticed due to the newness of materials used in
manufacture. This is normal and will disappear after a short period of use. It is however advisable
to keep the room well ventilated

Cleaning

WARNING - ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING THE HEATER.

Before commencing cleaning, isolate the heater from the electrical supply and allow it to cool.

The outside can be cleaned by wiping it over with a soft dry cloth. Do not use abrasive cleaning

powders or furniture polish, as this can damage the surface • nish. To release the heater from the

wall bracket for cleaning or redecoration, depress the

latch on both brackets (See Fig. 2, page 6) and hinge forward.

This product is Dimplex Control capable * **.

Control and monitor your heating and hot water with Dimplex Control. Group heaters into zones to easily control and track their energy usage. Any

time. Anywhere

Search for Dimplex Control on your device’s app store.

*Requires additional hardware. Sold seperately. Visit Dimplex.co.uk for more information.

**A Dimplex Hub and RFM are required for this product to connect to Dimplex Control.

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Your Guarantee

To view the full guarantee terms and conditions scan this QR code using your smartphone or go to
https://www.gdhv.co.uk/guarantee-terms-and-conditions.

Your Product is manufactured by Glen Dimplex UK operating as Glen Dimplex Heating & Ventilation. GDHV designs and manufactures products
to ensure they deliver reliable service for normal use in domestic dwellings and, where specifi ed by us, in light commercial premises.

GDHV products are individually tested before leaving the factory, Your product comes with a 2 year parts and labour guarantee for repair or
replacement of faulty goods and/or partial refund in the event that a repair or replacement is not available.

Your guarantee is provided by Glen Dimplex UK Ltd operating as Glen Dimplex Heating & Ventilation Ltd, Millbrook House, Grange Drive,
Southampton SO30 2DF. Terms and conditions apply.

The GDHV guarantee does not in any way diminish or a ect your statutory consumer rights in connection with your product.

If you experience a problem with your product during or after the guarantee period, visit our online help centre:

https://www.dimplex.co.uk/gdhv-help-centre

If you cannot solve your issue online, contact the customer care team on 0344 879 3588

Please note that when you contact us you will need to provide the model and serial number of your product and a description of the fault
which has occurred.

Why Register Your Products With Us?

Faster Customer Service

Once you have registered your product,
our customer service team wil be able
to quickly access your details when you
contact us, allowing them to help you

sooner.

Please register your product with us within 28 days of date of purchase to enable us to provide e cient customer service if you need to
contact us, to contact you in the event of a product or safety update, to extend your guarantee where applicable, and, if you choose, to send
you additional information about our products and services.

Register your product at https://www.gdhv.co.uk/register, or if you do not have access to the internet, call us on 0344 879 3588.

On registering you will automatically receive a copy of the terms and conditions of your guarantee, which can also be downloaded at any
time from https://www.gdhv.co.uk/guarantee-terms-and-conditions. If you do not have access to the internet, call us on 0344 879 3588 and
we will send them to you by post.

Upon registration, you will receive a
confi rmation email including a summary
of your product guarantee, a copy of our
terms and conditions and a copy of your

Guarantee Management

proof of purchase (optional).

Product Recall Notifi cation

If your product is registered you will
automatically be contacted with applicable
safety notifi cations, or in the unlikely event

of a product recall.

Recycling

For electrical products sold within the European Community. At the end of the electrical product’s useful life it should not be
disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling
advice in your country. Batteries should be disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging
should be recycled where possible.

Customer Helpline: 0344 879 3588

Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF

© Glen Dimplex UK Limited. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex

This product complies with the European Safety Standards EN60335:2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014:1, EN55014:2,
EN61000:3-2 and EN61000:3-3 which cover the essential requirements of EMC Directive 2014/30/EU and the LVD Directive 2014/35/EU.

Glen Dimplex Heating & Ventilation

www. dimplex.co.uk

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