Dimplex BF33ST-DX, BF39ST-DX, BF45ST-DX TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE

FOR THE BUILT IN FIREPLACE

MODEL NUMBERS:

BF33ST/DX
BF39ST/DX
BF45ST/DX

BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, B45DX

TROUBLESHOOTING GUIDE

GENERAL

Problem Cause Solution

Circuit breaker trips
or fuse blows when
unit is turned on

Unit turns on or off
by itself

Improper circuit current rating

Optional remote control has a
similar frequency to other
remotes in the area

Radio frequency disturbance
from outside sources

Defective circuit board Replace circuit board Page 31

APPEARANCE

Problem Cause Solution

Fireplace does not
turn on

No incoming voltage from the
power supply

Incorrect installation wiring

Improper operation Refer to User’s Guide

Defective main on/off switch Replace main on/off switch Page 11

Defective remote control kit

Flame frozen

Flame not bright or
flame not visible

Log set dim, ember
bed not glowing

Loose wiring Check wiring connections Page 7 - 9

Defective flame motor Replace flame motor Page 13

Loose wiring Check wiring connections Page 7 - 9

Burnt light bulbs Replace light bulbs Page 10

Loose wiring Check wiring connections Page 7 - 9

Defective light harness Replace light harness

Burnt light bulbs Replace light bulbs Page 10

Flame Shutter Defective flame motor Replace flame motor Page 13

Verify unit is installed on a
dedicated 15 amp circuit

Replace hand held remote

See installation guide for
electrical installation
instructions

See installation guide for
electrical installation
instructions

Install new battery into the
handheld transmitter and
reconfigure remote

Replace remote control kit Page 31

control

Service Manual
Reference

Page 5

Service Manual
Reference

Page 2