TROUBLESHOOTING GUIDE
FOR THE BUILT IN FIREPLACE
MODEL NUMBERS:
BF33ST/DX
BF39ST/DX
BF45ST/DX
BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, B45DX
TROUBLESHOOTING GUIDE
GENERAL
Problem Cause Solution
Circuit breaker trips
or fuse blows when
unit is turned on
Unit turns on or off
by itself
Improper circuit current rating
Optional remote control has a
similar frequency to other
remotes in the area
Radio frequency disturbance
from outside sources
Defective circuit board Replace circuit board Page 31
APPEARANCE
Problem Cause Solution
Fireplace does not
turn on
No incoming voltage from the
power supply
Incorrect installation wiring
Improper operation Refer to User’s Guide
Defective main on/off switch Replace main on/off switch Page 11
Defective remote control kit
Flame frozen
Flame not bright or
flame not visible
Log set dim, ember
bed not glowing
Loose wiring Check wiring connections Page 7 - 9
Defective flame motor Replace flame motor Page 13
Loose wiring Check wiring connections Page 7 - 9
Burnt light bulbs Replace light bulbs Page 10
Loose wiring Check wiring connections Page 7 - 9
Defective light harness Replace light harness
Burnt light bulbs Replace light bulbs Page 10
Flame Shutter Defective flame motor Replace flame motor Page 13
Verify unit is installed on a
dedicated 15 amp circuit
Replace hand held remote
See installation guide for
electrical installation
instructions
See installation guide for
electrical installation
instructions
Install new battery into the
handheld transmitter and
reconfigure remote
Replace remote control kit Page 31
control
Service Manual
Reference
Page 5
Service Manual
Reference
Page 2
BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, BF45DX
TROUBLESHOOTING GUIDE
HEATER
Problem Cause Solution
Heater is not
turning off
Heater is not
turning on
Heater emits an
odour
Defective heater switch Replace heater switch Page 12
Defective remote control kit Replace remote control kit Page 31
Defective thermostat Replace thermostat
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 7 - 9
Defective heater switch Replace heater switch Page 12
Defective remote control kit Replace remote control kit Page 31
Defective wall thermostat Replace wall thermostat
Voltage selector switch is in
the incorrect position
Incorrect installation wiring
Improper operation See User’s Guide
Loose wiring Trace wiring in unit Page 7 - 9
Normal operation
Defective heater
motor/blower
Select correct voltage
selector switch position
See installation guide for
electrical installation
instructions
Normal operation is when
the heater emits an odour for
a brief period after the
heater is initially turned on.
The heater is burning off any
dust accumulated during
manufacturing or operation.
Replace heater motor/blower Page 22 - 25
Defective heater element Replace heater element Page 20
Heat but no blower Defective blower
No heat no blower
Loose wiring Trace wiring in unit Page 7 - 9
Replace blower
motor/blower
See installation guide for
Incorrect installation wiring
Voltage selector switch is in
the wrong position
Open element Replace heater element Page 20
Open cutout Replace cutout Page 26 - 30
electrical installation
instructions
Select correct voltage
selector switch position
Service Manual
Reference
Page 3
Page 22 - 25
Page 3
BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, BF45DX
TROUBLESHOOTING GUIDE
HEATER (CONTINUED)
Problem Cause Solution
Service Manual
Reference
Blower running fast
Blower running
slow
Voltage selector switch is in
the wrong position
Voltage selector switch is in
the wrong position
Select correct voltage
selector switch position
Select correct voltage
selector switch position
Page 3
Page 3
NOISE
Problem Cause Solution
Excessive noise
near the top of the
unit
Excessive noise
near the bottom of
unit
Dirty blower assembly Clean blower assembly
Defective blower assembly Replace heater motor/blower Page 22 - 25
Loose heater access panel Secure heater access panel
Moving flame rod hitting or
rubbing against internal
components
Defective flame motor Replace flame motor Page 13
Flame rod replacement Page 13
Service Manual
Reference
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