Dimplex AX2 User Manual
ContactDetails
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Pleaseusethefollowingdetailsifyouneedto
contactus:
Telephone:08448793588
Email:customer.services@gdcgroup.co.uk
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rangeofinformationwhichmaybeofusetoyouandisavailable
24hoursaday.Itincludes:
• Operatingandinstallationinstructions
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Visit‐www.dimplex.co.uk/support
A division of GDC Group Ltd
Millbrook House Grange Drive Hedge End Southampton SO30 2DF
www.dimplex.co.uk
Registered No: 1313016 England
VAT GB 287 1315 50004
EEE Producer Registration Number –
WEE/GE0057TS
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SERVICE POLICY / GUARANTEE
Shower User Guide
Before telephoning the Dimplex Customer Service Department you should ensure
that you have the model number, power rating, serial number and date of purchase.
The Dimplex Customer Service Department will be able to inform you whether the
fault can be rectied by the provision of a replacement part or an on site visit by a
Qualied Service Engineer.
If a service call is booked, you or a representative must be present during the
Engineers visit.
A charge will be made where a call under the terms of the guarantee has been
booked and a failure was not product related, or an engineer arrives and is not able
to gain access.
If the product is no longer covered by the Guarantee, a charge will be made for the
site visit and for any parts supplied.
SERVICE POLICY
5
4
3
2
1
In the event of you needing to contact the Dimplex Customer Service Department, the following
procedure should be followed:
Customer Service Department 9.00am - 5.00pm Monday to Friday
Tel: 0845 600 5111 Fax: 01489 773053
GUARANTEE
Dimplex UK Limited guarantee this Dimplex product for a period of two years, from date of
purchase, against mechanical and electrical defects arising from faulty materials or from poor
workmanship, providing the product has been installed by a competent person in accordance
with the tting instructions.
Dimplex UK Limited undertake to repair or replace, at their discretion, without charge, provided
the product has been properly maintained and operated in accordance with the operating
instructions. Any component found to be defective during this period, as the result of misuse or
damage, or the effects of scaling, will not be covered by this guarantee (with the exception of ‘si’
(Scalemaster’) models which are guaranteed against the effects of scaling).
This product must not be modied, repaired or taken apart except by a person authorised by
Dimplex UK Limited.
This Guarantee is only valid within the United Kingdom and does not cover product used
commercially. This Guarantee does not affect your statutory rights.
Dimplex UK Limited Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: 0845 600 5111 - Fax: 0845 773050.
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DIMENSIONS
2
690 mm
218 mm
339 mm
TROUBLESHOOTING GUIDE
11
SYMPTOM POSSIBLE CAUSE ACTION
No hot water. Power setting is at Cold. Turn power knob to a heat setting.
Low Water Pressure. The water supply has dropped below the minimum
operating pressure. Switch off other cold water
devices and retry.
The thermal cut-out has operated. Turn the Power knob to cold. Switch off the
shower. Clean the shower head, and restart the
shower. Select a heat setting. If no hot water is
produced call the Dlmplex Service Centre.
Power indicator
is not lit.
The power setting is on cold. Turn the power setting to a heat setting and the
indicator should light.
Water pressure below minimum
required.
Check If water mains stop valve is fully open.
Water too hot. Not enough water owing through the
shower.
Increase ow rate via temperature control.
Blockage in supply. Blocked spray head - clean or replace blocked
spray plate in spray head.
Check If stop valves are fully open. Check for
blockage in inlet lter.
Increase in ambient water temperature. Re-adjust ow rate to give increased ow.
Select ‘Low’ power.
Water too cool
or cold.
Water ow too high. Reduce ow rate via temperature control.
Water pressure below minimum
required (See rating label).
Check water supply.
Reduction in ambient water
temperature.
Select ‘High’ power.
Water ow is poor. Shower head is blocked. Clean the showerhead. Ensure showerhead is as
specied by manufacturer.
The temperature control knob is set at
its hottest setting.
Increase the power setting by turning the power
knob to hot and increase the ow using the
temperature control knob.
Water continues
to drip from the
handset when
switched off.
Water is draining from the shower unit,
after use.
This is normal, no action required. Should water
continue to drip after a few minutes contact’
Dimplex Service Centre.
Pressure relief
device has
operated (water
ejecting from
Pressure Relief
tube).
Blocked spray head. Remove handset and run water through the
shower and hose to remove any dirt that may be
trapped In the system. Clean or, if possible, replace
the spray plate in the spray head and then t a new
Pressure Relief Device.
Twisted/blocked exible shower hose. Check the hose is not restricted anywhere along its
length. Replace the hose if necessary and t a new
Pressure Relief Device.
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