Appendix E: Troubleshooting
If you experience problems with the ALUMA camera operations, check the
following areas:
Check power:
The LED on the camera indicates power input levels as follows:
• RED when the voltage is very low. Check cable connections and the
condition of the power supply, especially if you are using a portable
(battery) source.
• AMBER when the power input is low. Check the condition of the power
supply, especially if you are using a portable (battery) source.
• GREEN when the power input is good.
The LED turns off whenever exposures are in progress.
Refer to Appendix A-2 for detailed information on the camera LED behavior.
Check the USB interface:
Follow these recommendations to ensure good USB connectivity:
• Use only good quality USB cables.
• Avoid using a USB hub if possible. If you do need a hub, try to avoid
putting two cameras on the same hub.
• If you are operating in outdoor ambient temperatures, be aware that
commercial-quality hubs often do not work well in freezing
temperatures. You should use an industrial-quality USB hub in such
conditions.
• Avoid using front panel USB jacks on desktop computers. They have
internal wiring that will degrade USB signal quality.
• Diffraction Limited suggests tie wrapping the USB cable and power
cable together near the camera in order to minimize risk of the USB
connector coming loose or being pulling out.
Check the WiFi interface:
Follow these recommendations to ensure proper WiFi connectivity:
• Confirm that you have selected WiFi when configuring the Connect To
drop-down item in Section 2.1.
• Ensure that you have sufficient WiFi signal strength. You can check this
with your smartphone or tablet.
• The camera requires approximately 30 seconds to boot up and connect
to WiFi, during which time the LED will be blinking. If the LED is on
steadily and you still cannot connect, plug in the USB cable and make
sure that the network parameters you supplied (SSID and password) are
correct.