Dialogic DIALOG-4 User Manual

DIALOG/4

™

n Configuration
n Installation
n Warranty Period
n RMA Process

n Regulatory Notices

05-0408-003

Copyright © 1997

Dialogic Corporation.

All Rights Reserved.

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Protect Yourself from Electric Shock

To reduce the risk of electric shock:

■ Switch off the power and remove power cords

before opening the PC cover to install the
DIALOG/4.

■ Do not re-attach power cords and switch on power to

the computer while the PC cover is removed.

Protect the Board from Static Electricity

Computer boards are static-sensitive and can be
damaged by touching or handling them. To prevent
damage from static electricity, do the following:

■ Wear a grounded, static-dissipative wrist-strap for

the entire hardware installation.

■ Keep the board in its anti-static container when it is

not being handled.

■ Work at a static-safe work area (see Figure 1).

Grounded Static-Dissipative

Wrist Strap

Ground

Grounded

Static-Dissippative

Mat

Common

Ground

Point

Figure 1. Static-safe work area

A static-safe work area consists of a grounded static­dissipative wrist strap and a work surface covered with
or composed of a grounded static-dissipative material.
The work surface drains electrical charges from conduc­tive materials when the materials are placed on the sur­face. The grounded static-dissipative wrist strap drains
static charge from the person wearing the strap. Both
components ensure that static charges are drained at a
rate and current level that are safe. Both must be used
any time a person is handling any component.

Read Your Software Documentation

Your application software or Dialogic software release

(hereinafter collectively called “voice software”) may
have special installation or configuration instructions or
requirements. Be sure to read all software document­ation for any such instructions or requirements.

Installation Order

You can install the DIALOG/4 and voice software in
any order, but Dialogic recommends that you install the
voice software first when running in a Windows 95 or
Windows NT environment, and the board first in any
other operating system environment.

DIALOG/4 Factory Defaults

You may be able to use the factory defaults when install­ing the DIALOG/4 board. Read through these instruc­tions and check for possible interrupt level (IRQ) and
memory address conflicts between the DIALOG/4 board
and other software or hardware devices (for example,
video card or CD ROM controller card) before installing
the board.

Note: If you own a software utility that can determine
what IRQs and memory addresses are in use, run it to
help determine potential conflicts before installing the
DIALOG/4. Some voice software includes such a soft­ware utility, or a separate board configuration utility, to
help with the DIALOG/4 installation and configuration.

DIALOG/4 Physical Description

JP101

6

5

SW1

JP

JP

JP201

JP301

JP401

JP7

JP1

J1

J2

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Installing More than One Voice Board (JP7)

You can install up to 16 DIALOG/4 and compatible
voice boards in a system. One and only of these boards
can have the jumper installed on JP7 (see Figure 2):

■ One board: Leave the jumper on JP7 installed

(default).

■ Multiple boards: Remove the jumper on JP7 from

all but one board.

JP7

1234

J

J

P

P

6

5

Figure 2. Top edge view of JP6/5 and SW1 and side
view of JP1 and JP7.

Set the Hardware Interrupt Level (JP1)

The default hardware interrupt level (IRQ) is IRQ 2/9;
IRQ 2 is used when the board is installed in an XT-type
PC and IRQ 9 is used with an AT-type PC.

Change the IRQ by moving the jumper on jumper block
JP1 (see figure 2) if the default interrupt is in use by
another device.

Note: Set every DIALOG/4 board in the system to the
same IRQ level.

S

S

S

S

W

W

W

W

1

1

1

1

:

:

:

:

2

4

3

1

I

R

I

I

I

I

I

R

R

R

R

R

Q

Q

Q

Q

Q

Q

2

/

7

6

4

5

3

9

Part

J1–J2

JP1
JP5–

JP6
JP7

JP101–
JP401

SW1

Function

RJ-14 jack for interface with PBX or
CO lines

Jumper block to set interrupt level
Jumper pins to set base memory

segment
Jumper pins to enable hardware

interrupt circuitry
Jumper pins to set ring detection

threshold
Switches to set the offset address and
default hook switch state

Set the Memory Address

Each DIALOG/4 and compatible voice board installed
in a computer must have a unique memory address
consisting of a base memory address segment and an
offset address.

Set the Base Memory Address Segment
(JP5 and JP6)

The default base memory address segment for the
DIALOG/4 is D000H (Hexadecimal). Generally, you
should use the default unless there are more than eight
boards in your system or if other non-Dialogic devices
in your system must use the D000H segment. Select the
base address memory segment with jumpers JP5 and JP6
as follows:

Base Address
(Hex)

D000
(default)

†

A000

†

B000

‡

C000

* Be aware of possible conflicts with devices that often use

these segments: † video adapters; ‡ disk controller BIOS.

JP6 / JP5

Top Edge View JP6 JP5

removed removed

removed installed

installed installed

installed removed

Set the Offset Address (SW1:1, 2, 3)

The default offset address for the DIALOG/4 board is
0000H. If you need to change an offset address, set the
switches 1, 2, and 3 on SW1 as follows:

Offset
Address

(Hex) View 1 2 3

0000*
(default)

2000*

4000*

6000*

8000

A000

C000

E000

* Base memory address segment B000H does not support

offset address settings 0000H – 6000H.

■ While you can set only one DIALOG/4 board to an

offset, you can set multiple DIALOG/4 and compat­ible voice boards to consecutive offsets within a base
memory segment as shown in the following example.

Board Base:Offset (Hex) Lines

■ Write the IRQ level and memory address settings

below for future reference:

IRQ Base Offset Lines/Board

SW1:1, 2, 3

Top Edge — SW1: Switches —

off off off

off off on

off on off

off on on

on off off

on off on

on on off

on on on

1
2
3

1234

1234

1234

1234

1234

1234

1234

1234

D000:0000
D000:2000
D000:4000

1–4

5–8
9–12

Setting the Initial Hook Switch State (SW1:4)

4

Windows and Windows NT are registered trademarks of Microsoft Corporation.

SW1 switch 4 (SW 1:4 in Figure 2) sets the initial hook
switch state for the DIALOG/4 board. This setting is
active only when the PC is powered on but the firmware
has not yet been downloaded to the board.

If the initial hook switch state is set to on-hook (default)
the board presents an inbound call with a ring no answer
state. You can change the initial hook switch state to off­hook to present a busy signal instead.

Once the firmware is downloaded, the hook switch state
is set to on-hook, and may only be changed by the
application controlling the board.

It is not necessary to set all DIALOG/4 boards in the

1234

.

Set

SW1:4

off

system to the same initial hook switch state

Caller
Hears

Ring no

Hook Switch

State

on-hook

SW1:4 Top

Edge View

answer
(default)

Busy

off-hook

1234

on

Note: If the PC is not powered on, the inbound call
response is ring no answer when a board receives a call.

Increasing Ring Detection Threshold Behind

a PBX (JP101–JP401)

If a board has problems detecting rings behind a PBX,
you can lower the ring detection threshold. To lower the
threshold on a channel-by-channel basis, install the
jumpers (see DIALOG/4 Physical Description) as
follows:

Channel 1
Channel 2
Channel 3
Channel 4

Jumper JP101
Jumper JP201
Jumper JP301
Jumper JP401

Note: A lower threshold may be too sensitive for
boards connected to the CO and cause false detection of
rings.

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1. Prepare a static-safe work area, turn off all power to

the computer, and disconnect the computer’s power
cords from electrical outlets.

2. Remove the PC cover.

3. Select an empty ISA expansion bus slot, and remove
the slot’s retaining screw and access coverplate.

4. Insert the board’s edge connector into the bus slot.

5. Replace and tighten the retaining screw.
Select a new slot and repeat steps 3–5 for each board

you are installing. Replace the PC cover when finished.

Make the Connections

DIALOG/

Bracket

Voice Channel 1
Voice Channel 2

Voice Channel 3
Voice Channel 4

{
{

{
{

2 (tip)
3 (ring)

1 (ring)
4 (tip)

2 (tip)
3 (ring)

1 (ring)
4 (tip)

Jack J1

Jack J2

n The DIALOG/4 supports two channels per board

jack. Use RJ-14 connectors and cables to access both
channels. If you use RJ-11 instead of RJ-14 con­nectors and cables, only the jack’s inner channel can
be accessed.

n Connect one end of a phone cable into the board jack

and the other end into a wall jack. One phone cable is
required for each jack.

n A standard telephone will not function when directly

attached to the board jack.

After DIALOG/4 Installation

n Install the voice board software as described in the

documentation provided for the Dialogic software
release and operating system in use.

n Test the boards using D40CHK.EXE or other

diagnostic utilities such as UDD (Universal Dialogic
Diagnostics) that came with the Dialogic software
release for the DIALOG/4.

n For specifications and product information, refer to

the Dialogic On-Line Information Retrieval System,
1-800-755-5599 or 1-973-993-1063.

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The DIALOG/4 board has a lifetime warranty. See the
Hardware Limited Warranty card for coverage details.

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If you suspect you have a problem board, you can return
the board to Dialogic for servicing. The following
outlines the procedures that make up the Return Material
Authorization (RMA) Process.

1. Check to see if the problem is due to a mistake or
oversight in the installation process. Be sure to run
the diagnostic utility if you have not already done so.

2. Call Dialogic Technical Support at 1-973-993-1443
to confirm that it is a problem board.

3. Call the RMA coordinator at 1-973-993-3000 x6374.
Telephone lines are open from 9 a.m. to 5:30 p.m.
EST. Give the board’s serial number (two letters and
six digits—located on a label attached to the board)
and a brief description of the problem to the RMA
coordinator. The RMA coordinator will give you an
RMA number and an estimated return date.

4. While observing correct static-handling procedures,
disconnect power, cables, and remove the board from
the chassis.

5. Repack the board, observing correct static-handling
procedures. Place the board in an anti-static con­tainer and then put it in a shipping carton using
appropriate packing material. Use the original
shipping materials if possible. Include diagnostic
printouts (for example, D40CHK) when applicable.

6. Write the RMA number on the outside of the box
you are shipping (for example, RMA #2201) and
send the package to the attention of the RMA number
assigned.

7. Ship the board to Dialogic at the following address.
Dialogic is not responsible for risk of loss or damage
in transit.

Dialogic Corporation
1515 Route 10
Parsippany, New Jersey 07054

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Federal Communications Commission (FCC)

FCC Part 15 Rules, Subpart B § 15.105

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.

FCC Part 68 Rules, Subpart § 68.218

The DIALOG/4 boards are registered with the Federal Communications
Commission, which places several restrictions on their use.

1. Connection of this equipment to party lines is subject to state tariffs. Contact
your state public service commission for information.

2. This equipment cannot be connected to a coin service (Central Office
implemented systems).

3. This equipment complies with Part 68 of the FCC rules. On the mounting
bracket (or enclosure) of this equipment is a label that contains, among other
information, the FCC Registration Number and Ringer Equivalence Number
(REN) for this equipment. The FCC Registration Number is
EBZUSA-65588-VM-E and the REN is 1.0B. The Facility Interface Code
(FIC) is 02LS2 and the boards use USOC jacks RJ-11C or RJ-14C. There
is no Service Order Code (SOC).

NOTE: The REN is used to determine the number of devices you may
connect to your telephone line and still have assurance that all of those
devices will ring properly when your number is called. In most, but not all
areas, the sum of the RENs of all devices should not exceed five (5.0). To be
certain of the number of devices you may connect to your line as determined
by the RENs, call your local telephone company and request information on
the maximum REN for your calling area.

If requested, the FCC Registration Number and REN must be provided to the
telephone company.

4. The telephone company may make changes in its technical operation or
procedures. If these changes affect the use of this equipment, the telephone
company is required to give you advance notice.

5. If you experience any trouble with the telephone line during or after installing
this equipment, disconnect the equipment from the telephone line to
determine if the equipment is causing difficulties. Once the equipment
has been disconnected, by either you or the telephone company, do not
reconnect it until the problem has been corrected or the Dialogic equipment
repaired by Dialogic Corporation as defined below.

6. Any repairs to this equipment must be carried out by Dialogic Corporation
or our designated agent. This stipulation is required by the FCC and applies
during and after the warranty period. If you suspect the equipment is malfunc­tioning, check the appropriate part of the manual to see that all installation
procedures have been followed correctly.

If checking the installation procedures does not locate the problem,
contact your field service representative or our home office. The home
office address is:

Dialogic Corporation
1515 Route 10
Parsippany, NJ 07054
[phone]

United States

Canadian Department of Communications

CS-03: Equipment Attachment Limitations

CP-01, Part I, Section 10.1

The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain tele­communications network protective, operational and safety requirements.

The Department does not guarantee the equipment will operate to the user’s
satisfaction.

Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection. In
some cases, the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware that compliance
with the above conditions may not prevent degradation of service in some
situations.

Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.

Users should ensure for their own protection that the electrical ground con­nections of the power utility, telephone lines and internal metallic water pipe
system, if present, are connected together. This precaution may be particularly
important in rural areas.

CAUTION: Users should not attempt to make such connections themselves,
but should contact the appropriate electric inspection authority, or electrician,
as appropriate.

CP-01, Part I, Section 10.2

The Load Number (LN) associated to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is used
by the device, to prevent overloading. The termination on a loop may consist
of any combination of devices subject only to the requirement that the total of
the Load Numbers of all the devices does not exceed 100.

Dialogic model DIALOG/4 has a load number of 5.

Canadian Department of Communications ICES-003 Issue 2:

This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du
Règlement sur le material broilleur du Canada.