Dialogic D-21H, D-41H User Manual

D/41H & D/2 1H

05-0528

-

002

GroundedStatic-Dissipativ

e

n Configuration
n Installation
n Warranty Period
n RMA Process

n Regulatory Notices

Copyright © 1997

Dialogic Corporation.

All Rights Reserved.

Read Me First

Protect Yourself from Electric Shock

To reduce the risk of electric shock:

n Switch off the power and remove power cords

before opening the PC cover to install the D/41H or
D/21H.

n Do not re-attach power cords and switch on power

to the computer while the PC cover is removed.

Protect the Board from Static Electricity

Computer boards are static-sensitive and can be damaged
by touching or handling them. To prevent damage from
static electricity, do the following:

n Wear a grounded, static-dissipative wrist-strap for

the entire hardware installation.

n Keep the board in its anti-static container when it is

not being handled.

n Work at a static-safe work area (see Figure 1).

Wrist Strap

Ground

Grounded

Static-Dissippative

Mat

Common

Ground

Point

Figure 1. Static-safe work area

A static-safe work area consists of a grounded static­dissipative wrist strap and a work surface covered with
or composed of a grounded static-dissipative material.
The work surface drains electrical charges from conduc­tive materials when the materials are placed on the sur­face. The grounded static-dissipative wrist strap drains
static charge from the person wearing the strap. Both
components ensure that static charges are drained at a
rate and current level that are safe. Both must be used
any time a person is handling any component.

Read Your Software Documentation

Your application software or Dialogic software release
(hereinafter collectively called “voice software”) may
have special installation or configuration instructions or
requirements. Be sure to read all software documentation
for any such instructions or requirements.

Installation Order

You can install the D/41H or D/21H and voice software
in any order, but Dialogic recommends that you install
the voice software first when running in a Windows 95
or Windows NT environment, and the board first in
any other operating system environment.

D/41H or D/21H Factory Defaults

You may be able to use the factory defaults when install­ing the D/41H or D/21H board. Read through these
instructions and check for possible hardware interrupt
level (IRQ) and memory address conflicts between the
D/41H or D/21H board and other software or hardware
devices (for example, video card or CD ROM controller
card) before installing the board.

Note: If you own a software utility that can determine
what IRQs and memory addresses are in use, run it to
help determine potential conflicts before installing the
D/41H or D/21H. Some voice software includes such a
software utility, or a separate board configuration utility,
to help with the D/41H or D/21H installation and
configuration.

D/41H Physical Description

Set the Offset Address (SW 1: 1, 2, 3)

The default offset address for the D/41H and D/21H is

JP7

JP1

JP5/6

SW1

JP101

JP201

JP301

JP401

J1

J2

J3

J4

Part
J1–J4

JP1
JP5–JP6

JP7

JP101–
JP401

SW1

Function

RJ-11 jacks for interface with PBX or
central office (CO) lines *

Jumper block to set interrupt level
Jumper pins to set base memory

segment
Jumper pins to enable hardware interrupt

circuitry for multiple boards
Jumper pins to set ring detection threshold *
Switches to set the offset address and default

hook switch state

* J3, J4, JP301, and JP401 are not available

on the D/21H board.

0000H. If you need to change an offset address, set the
switches 1, 2, and 3 on SW1 (see Figure 2) as follows:

Offset
Address

SW1:1, 2, 3

Top Edge — SW1: Switches —

(Hex) View 1 2 3

0000*
(default)

1 2 3 4

off off off

2000*

1 2 3 4

off off on

4000*

1 2 3 4

off on off

Configuring the Hardware

Installing More Than One Voice Board (JP7)

You can install up to 16 D/41H or D/21H boards in a
system. One and only one board in a system can have
the jumper on JP7 installed (see Figure 2):

n One board: Leave the jumper on JP7 installed

(default).

n Multiple boards: Remove the jumper on JP7 from

all but one board.

1 2 3 4

S

S

S

W

W

W

1

1

:

:

1

2

Figure 2. Top edge view of SW1, JP5/6, JP1, and JP7

Set the Hardware Interrupt Level (JP1)

The default hardware interrupt level setting (IRQ) is
IRQ 9 (a jumper on JP1 pins labeled IRQ 2/9 as shown
in Figure 2). Change the IRQ by moving the jumper on
JP1 to another IRQ setting if IRQ 9 is already in use.

Notes: 1) Set every D/41H, D/21H and compatible

board in the system to the same IRQ level.

2) Although the pins for IRQ 9 are labeled
IRQ 2/9, IRQ 2 is not available for this board.

J

J

I

I

I

I

I

I

I

I

I

S

W

1

1

:

:

4

3

R

R

R

R

R

R

P

P

Q

6

Q

5

2

/

9

R

Q

Q

Q

Q

3

Q

4

5

7

J

R

R

P

Q

Q

1

1

1

1

0

0

1

2

Set the Memory Address

6000*

8000

1 2 3 4

1 2 3 4

Each D/41H, D/21H or compatible voice board installed
in a computer must have a unique memory address
consisting of a base memory address segment and an

A000

1 2 3 4

offset address.

Set the Base Memory Address
Segment (JP5 and JP6)

C000

1 2 3 4

The default base memory address segment for the D/41H
and D/21H is D000H (Hexadecimal). Generally, you
should use the default unless there are more than eight

E000

1 2 3 4

boards in your system or if other non-Dialogic devices in
your system must use the D000H segment. Select the
base address memory segment with jumpers JP5 and JP6
as follows:

Base Address
(Hex)*

D000

7

(default)
A000 †

JP6 / JP5

Top Edge View

JP6

JP5

removed removed

removed installed

B000 †

installed installed

C000 ‡

* Be aware of possible conflicts with devices that often
use
these segments: † video adapters; ‡ disk controller
BIOS.

installed removed

* Base memory address segment B000H does not
support offset address settings 0000H – 6000H.

n While you can set only one D/41H or D/21H board

to an offset, you can set multiple boards to consecu­tive offsets within a base memory segment as shown
in the following example.

Board Base:Offset (Hex) Lines Board

1

D000:0000

2

D000:2000

3

D000:4000

4

C000:A000

n Write the IRQ level and memory address settings

below for use when installing system software:

IRQ Base Offset Lines/Board

off on on

on off off

on off on

on on off

on on on

1–4
5–6
7–10
11–14

D/41H
D/21H
D/41H
D/41H

Setting the Initial Hook Switch State (SW1:4)

4. Insert the board’s edge connector into the bus slot.

Windows and Windows NT are registered trademarks of Microsoft Corporation.

SW1 switch 4 (SW 1:4 in Figure 2) sets the initial hook
switch state for the D/41H and D/21H board. This
setting is active only when the PC is powered on but the
firmware has not yet been downloaded to the board.

If the initial hook switch state is set to on-hook (default)
the board presents an inbound call with a ring no answer
state. You can change the initial hook switch state to off­hook to present a busy signal instead.

Once the firmware is downloaded, the hook switch state
is set to on-hook, and may only be changed by the
application controlling the board.

It is not necessary to set all D/41H or D/21H boards in
the system to the same initial hook switch state.

Caller
Hears

Ring no
answer
(default)

Busy

Hook Switch

State

on-hook

off-hook

SW1:4 Top

Edge View

1 2 3 4

1 2 3 4

Set

SW1:4

off

on

Note: If the PC is not powered on, the inbound call
response is ring no answer when a board receives a call.

Increasing Ring Detection Threshold Behind
a PBX (JP101–JP401)

If a board has problems detecting rings behind a PBX,
you can lower the ring detection threshold. To lower the
threshold on a channel-by-channel basis, install the
jumpers (see D/41H Physical Description) as follows:

Channel 1
Channel 2
Channel 3
Channel 4

Jumper JP101
Jumper JP201
Jumper JP301
Jumper JP401

Note: A lower threshold may be too sensitive for
boards connected to the CO and cause false detection of
rings.

Installing the Hardware

1. Prepare a static-safe work area, turn off all power to
the system, and disconnect the system’s power cords
from electrical outlets. See Figure 1.

2. Remove the PC cover.

3. Select an empty ISA expansion bus slot, and remove
the slot’s retaining screw and access coverplate.

5. Replace and tighten the retaining screw.
Select a new slot and repeat steps 3–5 for each board

you are installing. Replace the PC cover when finished.

Make the Connections

Figure 3. Bracket showing voice ports

n The D/41H and D/21H support a single analog voice

channel per RJ-11 jack (channel 1 corresponds to J1,
channel 2 corresponds to J2, and so on). Use RJ-11
connectors and phone cable to connect each voice
channel jack to a PBX or the CO (see Figure 3).

n A standard telephone will not function when directly

attached to a D/41H or D/21H RJ-11 jack.

After Installing the Hardware

n Install the voice board software as described in the

documentation provided for the Dialogic software
release and operating system in use.

n Test the boards using D40CHK.EXE or other

diagnostic utilities such as UDD (Universal Dialogic
Diagnostics) that came with the Dialogic software
release for the D/41H and D/21H.

n For specifications and product information, refer to

the Dialogic On-Line Information Retrieval System,
1-800-755-5599 or 1-973-993-1063.

Warranty Period

The D/41H and D/21H boards have lifetime warranties.
See the Hardware Limited Warranty card for coverage
details.

RMA Process

If you suspect you have a problem board, you can return
the board to Dialogic for servicing. The following
outlines the procedures that make up the Return
Material Authorization (RMA) Process.

1. Check to see if the problem is due to a mistake or
oversight in the installation process. Be sure to run
the diagnostic utility if you have not already done so.

2. Call Dialogic Technical Support at 1-973-993-1443
to confirm that it is a problem board.

3. Call the RMA coordinator at 1-973-993-3000 x6374.
Telephone lines are open from 9 a.m. to 5:30 p.m.
EST. Give the board’s serial number (two letters and
six digits—located on a label attached to the board)
and a brief description of the problem to the RMA
coordinator. The RMA coordinator will give you an
RMA number and an estimated return date.

4. While observing correct static-handling procedures,
disconnect power, cables, and remove the board from
the chassis.

5. Repack the board, observing correct static-handling
procedures. Place the board in an anti-static container
and then put it in a shipping carton using appropriate
packing material. Use the original shipping materials
if possible. Include diagnostic printouts (for example,
D40CHK) when applicable.

6. Write the RMA number on the outside of the box
you are shipping (for example, RMA #2973) and
send the package to the attention of the RMA
number assigned.

7. Ship the board to Dialogic at the following address.
Dialogic is not responsible for risk of loss or damage
in transit.

Dialogic Corporation

1515 Route 10
Parsippany, New Jersey 07054

Federal Communications Commission (FCC)

FCC Part 15 Rules, Subpart B § 15.105

This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.

FCC Part 68 Rules, Subpart § 68.218

The D/41H and D/21H boards are registered with the Federal Communications
Commission, which places several restrictions on their use.

1. Connection of this equipment to party lines is subject to state tariffs.
Contact your state public service commission for information.

2. This equipment cannot be connected to a coin service (Central Office
implemented systems).

3. This equipment complies with Part 68 of the FCC rules. On the mounting
bracket (or enclosure) of this equipment is a label that contains, among
other information, the FCC Registration Number and Ringer Equivalence
Number (REN) for this equipment. The FCC Registration Number is
EBZUSA-65588-VM-E and the REN is 1.0B. The Facility Interface Code
(FIC) is 02LS2 and the boards use USOC jacks RJ-11C or RJ-14C. There
is no Service Order Code (SOC).

NOTE: The REN is used to determine the number of devices you may

connect to your telephone line and still have assurance that all of those
devices will ring properly when your number is called. In most, but not all
areas, the sum of the RENs of all devices should not exceed five (5.0). To be
certain of the number of devices you may connect to your line as determined
by the RENs, call your local telephone company and request information on
the maximum REN for your calling area.

If requested, the FCC Registration Number and REN must be provided to

the telephone company.

4. The telephone company may make changes in its technical operation or
procedures. If these changes affect the use of this equipment, the telephone
company is required to give you advance notice.

5. If you experience any trouble with the telephone line during or after
installing this equipment, disconnect the equipment from the telephone line
to determine if the equipment is causing difficulties. Once the equipment
has been disconnected, by either you or the telephone company, do not
reconnect it until the problem has been corrected or the Dialogic equipment
repaired by Dialogic Corporation as defined below.

6. Any repairs to this equipment must be carried out by Dialogic Corporation
or our designated agent. This stipulation is required by the FCC and
applies during and after the warranty period. If you suspect the equipment
is m alfunc-tioning, check the appropriate part of the manual to see that all
installation procedures have been followed correctly.

If checking the installation procedures does not locate the problem,

contact your field service representative or our home office. The home
office address is:

Dialogic Corporation

1515 Route 10
Parsippany, NJ 07054
[phone]

United States

Regulatory Notices

Canadian Department of Communications

CS-03: Equipment Attachment Limitations

CP-01, Part I, Section 10.1

The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain tele­communications network protective, operational and safety requirements.
The Department does not guarantee the equipment will operate to the user’s
satisfaction.

Before installing this equipment, users should ensure that it is permissible
to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector
assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of
service in some situations.

Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.

Users should ensure for their own protection that the electrical ground con­nections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.

CAUTION: Users should not attempt to make such connections themselves,
but should contact the appropriate electric inspection authority, or
electrician, as appropriate.

CP-01, Part I, Section 10.2

The Load Number (LN) associated to each terminal device denotes the
percentage of the total load to be connected to a telephone loop which is
used
by the device, to prevent overloading. The termination on a loop may consist
of any combination of devices subject only to the requirement that the total
of the Load Numbers of all the devices does not exceed 100.

Dialogic models D/41H and D/21H have a load number of 5.

Canadian Department of Communications ICES-003
Issue 2:

This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du
Règlement sur le material broilleur du Canada.