Dialogic 1000Series, 2000 Series User Manual

Dialogic® 1000 and 2000 Media Gateway Series

User’s Guide

December 2014

64-0346-13

All contents of this document are furnished for informational use only and are subject to change without notice and do not represent a commitment on the part of Dialogic Inc. and its affiliates or subsidiaries (“Dialogic”). Reasonable effort is made to ensure the accuracy of the information contained in the document. However, Dialogic does not warrant the accuracy of this information and cannot accept responsibility for errors, inaccuracies or omissions that may be contained in this document.

INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH DIALOGIC OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN A SIGNED AGREEMENT BETWEEN YOU AND DIALOGIC, DIALOGIC ASSUMES NO LIABILITY WHATSOEVER, AND DIALOGIC DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF DIALOGIC PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHT OF A THIRD PARTY.

Dialogic products are not intended for use in certain safety-affecting situations. Please see http://www.dialogic.com/company/terms-of-use.aspx for more details.

Due to differing national regulations and approval requirements, certain Dialogic products may be suitable for use only in specific countries, and thus may not function properly in other countries. You are responsible for ensuring that your use of such products occurs only in the countries where such use is suitable. For information on specific products, contact Dialogic Inc. at the address indicated below or on the web at www.dialogic.com.

It is possible that the use or implementation of any one of the concepts, applications, or ideas described in this document, in marketing collateral produced by or on web pages maintained by Dialogic may infringe one or more patents or other intellectual property rights owned by third parties. Dialogic does not provide any intellectual property licenses with the sale of Dialogic products other than a license to use such product in accordance with intellectual property owned or validly licensed by Dialogic and no such licenses are provided except pursuant to a signed agreement with Dialogic. More detailed information about such intellectual property is available from Dialogic’s legal department at 6700 de la Cote-de-Liesse Road, Suite 100, Borough of Saint-Laurent, Montreal, Quebec, Canada H4T 2B5. Dialogic encourages all users of its products to procure all necessary intellectual property licenses required to implement any concepts or

applications and does not condone or encourage any intellectual property infringement and disclaims any responsibility related thereto. These intellectual property licenses may differ from country to country and it is the responsibility of those who develop the concepts or applications to be aware of and comply with different national license requirements.

Dialogic, Dialogic Pro, Dialogic Blue, Veraz, Brooktrout, Diva, BorderNet, PowerMedia, ControlSwitch, I-Gate, Mobile Experience Matters, Network Fuel, Video is the New Voice, Making Innovation Thrive, Diastar, Cantata, TruFax, SwitchKit, Eiconcard, NMS Communications, SIPcontrol, Exnet, EXS, Vision, inCloud9, NaturalAccess and Shiva, among others as well as related logos, are either registered trademarks or trademarks of Dialogic Inc. and its affiliates or subsidiaries. Dialogic’s trademarks may be used publicly only with permission from Dialogic. Such permission may only be granted by Dialogic’s legal department at 6700 de la Cote-de-Liesse Road, Suite 100, Borough of Saint-Laurent, Montreal, Quebec, Canada H4T 2B5. Any authorized use of Dialogic’s trademarks will be subject to full respect of the trademark guidelines published by Dialogic from time to time and any use of Dialogic’s trademarks requires proper acknowledgement.

The names of actual companies and products mentioned herein are the trademarks of their respective owners.

Publication Date: December 2014

Document Number: 64-0346-13

PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Software License Agr eement

This is a Software License Agreement ("Agreement") between you the Company and your Affiliates and all your Authorized Users (collectively referred to hereinafter as "You" or "Your") and Dialogic Inc. or its subsidiaries ("Dialogic").

Do not use any Dialogic software and any associated materials (collectively, the "Software") which are loaded on the Dialogic® Media Gateway hardware product ("Product") until You have carefully read the following terms and conditions. By using the Software, You agree to the terms of this Agreement. If You do not wish to so agree, Dialogic is unwilling to license the Software to You. In such event, You may not use or copy the Software, and You should promptly contact Dialogic for instructions on return of the unused Product(s) in accordance with Dialogic's standard return policies. Using the Product constitutes Your acceptance of the terms and conditions contained in this Agreement. You assume responsibility for the selection of the Software to achieve Your intended results, and for the installation, use, and results obtained from the Software.

LICENSE. You may use the Software solely in connection with Your organization's use of the Product, subject to these conditions:

You may not copy any part of the Software or its documentation, except as authorized in (a) - (d) below, and You agree to prevent unauthorized copying of the Software

(a) You may install and use one copy of the Software on a single-user computer, file server, or on a workstation of a local area network, and only in conjunction with a legally acquired Product;

(b) The primary Authorized User on the computer on which the Software is installed may make a second copy for his/her exclusive use on either a home or portable computer;

(c) You may copy the Software into any machine readable or printed form for backup purposes in support of your use of one copy of the Software; and

(d) You may make one copy of Dialogic's documentation pertaining to the Software, provided that all copyright notices contained within the documentation are retained;

You may not modify the Software and/or merge it into another program.

You may transfer the Software, its documentation and its license to another eligible party within Your Company if the other party agrees to accept the terms and conditions of this Software License Agreement. If You transfer the Software and documentation You must at the same time either transfer all copies whether in printed or machine readable form to the same party or destroy any copies not transferred; this includes all modifications and portions of the Software contained in or merged into other Software.

You may not reverse engineer, decompile, disassemble, rent, lease or sublicense the Software.

You may not use, copy, modify or transfer the Software and documentation, or any copy in whole or in part, except as expressly provided for in this Agreement.

If You transfer possession of any copy of the Software or documentation to another party in any way other than as expressly permitted in this Agreement, this license is automatically terminated.

The Software may include portions offered on terms in addition to those set forth herein, as set out in a license accompanying those portions.

OWNERSHIP OF SOFTWARE AND COPYRIGHTS. Title to all copies of the Software remains with Dialogic, its subsidiaries, or its suppliers. The Software is copyrighted and protected by the laws of Canada, the United States and other countries, and by international treaty provisions. You may not remove any copyright notices from the Software, which you must treat like any other copyrighted material except as expressly permitted in this Agreement. Dialogic may make changes to the Software, and/or to items referenced therein, at any time and without notice, but Dialogic is not obligated to support or update the Software. Except as otherwise expressly provided, Dialogic grants no express or implied right under Dialogic patents, copyrights, trademarks, trade secrets or other intellectual property rights in connection with the Software. You may transfer the Software only if the recipient agrees to be fully bound by these terms and provided that You retain no copies of the Software.

UPGRADES OF ADDED FEATURES: If the Software is provided as an upgrade or added feature and the upgrade or added feature is an upgrade or added feature from another software product licensed to You and Your Authorized Users by Dialogic, the upgrade or added feature is governed by the License Agreement earlier provided with that software product package and the present Agreement does not grant you additional license(s).

THIRD PARTY SOFTWARE: Third party software (e.g. - drivers, utilities, operating system components, etc.) which may be distributed with the Software or Product hereunder is provided "AS IS" without warranty of any kind, whether express or implied, including warranties of merchantability, non-infringement or fitness for a particular purpose, and your use and installation thereof is also subject to the terms and conditions of any third party licenses which may be supplied with such software. Some Software components may be subject to open source license provisions and Your use and further distribution of such Software is subject to the respective open source license under which it is provided. Please see below for additional third party license information related to certain third party software. Dialogic expressly disclaims liability of any kind with respect to your installation or use of third party software.

TERM: This Agreement is effective until terminated. You may terminate it at any time. It will also terminate upon conditions set forth elsewhere in this Agreement or immediately if you fail to comply with any terms or conditions of this Agreement. You agree upon such termination to destroy the Software and documentation together with all copies thereof.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL DIALOGIC INC., ITS SUBSIDIARIES, ITS SUPPLIERS OR ITS RESELLERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SOFTWARE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL OTHER DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF DIALOGIC INC. OR A SUBSIDIARY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. IN ANY CASE, DIALOGIC INC. OR ITS SUBSIDIARIES' ENTIRE LIABILITY UNDER ANY PROVISION OF THIS SOFTWARE LICENSE AGREEMENT SHALL NOT EXCEED IN THE AGGREGATE THE SUM OF THE FEES THAT YOU PAID FOR THIS SOFTWARE LICENSE (IF ANY). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS EXCLUSION AND LIMITATION MAY NOT BE APPLICABLE.

US GOVERNMENT RESTRICTED RIGHTS. The Software is provided with "RESTRICTED RIGHTS." Use, duplication, or disclosure by the US Government is subject to restrictions as set forth in FAR52.227-14 and DFAR252.227-7013 et seq. or its successor. Use of the Software by the Government constitutes acknowledgement of Dialogic's proprietary rights therein.

EXPORT CONTROL.

restrictions and regulations of the Canada, the United States and other applicable governments as well as their agencies or authorities, and not to export or re-export the Software or any direct product thereof in violation of any such restrictions, laws or regulations, or without all necessary approvals. By downloading or using the Software, You agree to the foregoing and represent and warrant that You comply with these conditions.

High Risk Activities. The Software is not fault-tolerant and is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage ("High Risk Activities"). Accordingly, Dialogic, its subsidiaries and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities. You agree that Dialogic, its subsidiaries and its suppliers will not be liable for any claims or damages arising from the use of the Software in such applications.

You agree to comply with all export laws and

LIMITED WARRANTY: The only warranty Dialogic makes is that the medium on which the Software is recorded will be replaced without charge if Dialogic, in good faith, determines that it was defective in materials or workmanship and if returned to your supplier with a copy of your receipt within ninety (90) days from the date you received it. Dialogic offers no warranty for your reproduction of the Software. This Limited Warranty is void if failure of the Software has resulted from accident, misuse, abuse or misapplication. This limited warranty gives You specific legal rights. You may have others, which may vary from jurisdiction to jurisdiction.

EXCLUSION OF OTHER WARRANTIES. Except as defined above in "LIMITED WARRANTY," THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST LATENT DEFECTS. Dialogic does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained within the Software.

Right to Audit: If this Software is licensed for use in a Company, Your Company agrees to keep all usual and proper records and books of accounts and all usual proper entries relating to each reproduction and Authorized User of the Software during the term of this Agreement and for a period of three (3) years thereafter. During this period, Dialogic may cause an audit to be made of the applicable records in order to verify Your compliance with this Agreement and prompt adjustment shall be made to compensate for any errors or omissions disclosed by such audit. Any such audit shall be conducted by an independent certified public accountant selected by Dialogic and shall be conducted during the regular business hours at Your offices and in such a manner as not to interfere with Your normal business activities. Any such audit shall be paid for by Dialogic unless material discrepancies are disclosed. For such purposes, "material discrepancies" shall mean an overuse of the Software by the number of Authorized Users within the Company exceeding the paid licensed number by more than three percent (3%). If material discrepancies are disclosed, Your Company agrees to pay Dialogic for the costs associated with the audit as well as the license fees for the additional Authorized Users. In no event shall audits be made more frequently than semiannually unless the immediately preceding audit disclosed a material discrepancy.

TERMINATION OF THIS AGREEMENT. Dialogic may terminate this Software License Agreement at any time if You violate its terms. Upon termination, You will immediately destroy the Software or return all copies of the Software to Dialogic at Your cost.

APPLICABLE LAWS. Claims arising under this Software License Agreement shall be governed by the laws of the State of California, excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods.

ADDITIONAL TERMS. Dialogic is not obligated under any other agreements unless they are in writing and signed by an authorized representative of Dialogic. All notices to Dialogic under this Agreement shall be sent to Dialogic's legal department at 1504 McCarthy Boulevard, Milpitas, CA 95035, USA. In the event that any provision of this Agreement is found to be invalid, the remainder of the Agreement shall remain in full force and effect and the closest legally valid alternative provision giving effect to the intention of the original severed invalid clause shall be deemed to be included in this Agreement.

(b) SSL Implementation

Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) * All rights reserved. This package is an SSL implementation written by Eric Young The implementation was written so as to conform with Netscape's SSL. This library is free for commercial and non-commercial use as long as the following conditions are adhered to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com). Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related:-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)" THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The license and distribution terms for any publicly available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution license [including the GNU Public License.]

Contractor/ manufacturer is:

DIALOGIC INC. 6700 de la Cote-de-Liesse Road, Suite 100, Borough of Saint-Laurent, Montreal, Quebec, Canada H4T 2B5

APPLICABLE THIRD PARTY LICENSE INFORMATION:

(a) AMD Flash API (Memory Drivers 1.1).

The AMD Flash API (Memory Drivers 1.1) is distributed subject to the

terms on AMD's website which are as follows:

This software constitutes a basic shell of source code for programming all

AMD flash components. AMD will not be responsible for misuse or illegal use of this software for devices not supported herein. AMD is providing this source code "AS IS" and will not be responsible for issues arising from incorrect user implementation of the source code herein. It is the user's responsibility to properly design-in this source code. Include this copyright notice if there is a location the end user would be able to access: © Copyright 2002 Advanced Micro Devices, Inc.

Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

About This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

How to Use This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

1.1 Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

1.1.1 Phone Emulating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

1.2 Call Routing in Phone Emulating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

1.2.1 Un-Routable Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

1.3 Voice over IP Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

1.4 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.4.1 Access Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.4.2 Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.5 Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

1.6 Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

2 Media Gateway Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2.1 Setting the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2.2 Basic Configuration Via the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

2.3 Changing the Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2.4 Configuration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2.5 Restart Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

2.6 Importing and Exporting Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

2.6.1 Exporting Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

2.6.2 Importing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

2.7 Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

3 Parameter Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

3.1 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3.1.1 IP Settings, LAN1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3.1.2 IP Settings, LAN2 (DMG2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

3.1.3 IP Advanced Parameters (DMG2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

3.2 Management Protocols Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3.2.1 E-Mail Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

3.2.2 SysLog Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

3.2.3 SNMP Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

3.2.4 Web Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3.2.5 Telnet Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

3.2.6 Serial Ports Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Contents

3.3 VoIP General Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3.3.1 User-Agent Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

3.3.2 Server Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

3.3.3 TCP/UDP Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

3.3.4 TLS Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

3.3.5 Timing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

3.3.6 Monitoring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

3.3.7 QoS Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

3.3.8 Privacy Headers Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

3.3.9 User-User Information Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

3.3.10 ISUP Using Multipart MIME Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

3.4 VoIP Network Group Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

3.4.1 Network Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

3.4.2 Transport Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

3.4.3 URI Parameters Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

3.4.4 Proxy Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

3.4.5 Registration Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

3.4.6 Audio Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

3.4.7 SRTP Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

3.5 VoIP Media Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

3.5.1 Early Media Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

3.5.2 Audio Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

3.5.3 Fax Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

3.5.4 RTP Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

3.6 VoIP Authentication Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

3.6.1 VoIP Authentication Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

3.6.2 Outbound VoIP (Client) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

3.7 TDM General Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

3.8 TDM T1/E1 Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

3.8.1 T1/E1 Mode Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

3.8.2 T1 CAS Protocol Group (T1 CAS Signaling Mode) . . . . . . . . . . . . . . . . . . . . . . . 112

3.8.3 T1 ISDN Protocol Group (ISDN Signaling Mode) . . . . . . . . . . . . . . . . . . . . . . . . 119

3.8.4 E1 ISDN Protocol Group (ISDN Signaling Mode) . . . . . . . . . . . . . . . . . . . . . . . . 123

3.9 TDM Analog Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

3.9.1 Timing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

3.9.2 Feature Code Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

3.9.3 Message Waiting Control Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

3.9.4 CPID Settings Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

3.9.5 Rx/Tx Gain Control Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

3.10 TDM Digital Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

3.11 TDM Port Enable Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

3.12 TDM Call Type Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

3.12.1 ISDN Call Type Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

3.13 TDM Cause Codes Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

3.13.1 ISDN Cause Code Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

3.14 TDM CPID Parsing Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

3.15 Serial Ports Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

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Contents

3.16 Serial Ports Switch Protocol Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

3.16.1 Serial Mode (Master/Slave) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

3.16.2 Serial Interface Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

3.16.3 MCI Message Extension Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

3.16.4 MCI Message Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

3.16.5 CPID Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

3.16.6 CPID Padding String. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

3.16.7 Voice Mail Port Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

3.16.8 System Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

3.16.9 MWI Response Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

3.16.10 IP Address of Serial Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

3.16.11 Serial CPID Expiration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

3.17 Tone Detection Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

3.17.1 Tone Generation Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

3.17.2 Editing the INI File Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

3.18 Certificates Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

3.18.1 Certificate Usage Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

3.19 DSP Settings Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

3.19.1 DSP Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

3.19.2 T.38 Fax Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

3.19.3 Positive Answer Machine Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

3.20 Non-Menu (Hidden) Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

3.20.1 DNS NAPTR and SRV Record Enable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

3.20.2 Incompatible Message STATUS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

3.20.3 Inform On No PBX CPID (Phone Emulating Only) . . . . . . . . . . . . . . . . . . . . . . . 183

3.20.4 Inform On No PBX CPID Time (Phone Emulating Only) . . . . . . . . . . . . . . . . . . 183

3.20.5 ISDN Overlap Receive Minimum Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

3.20.6 ISDN Overlap Receive Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

3.20.7 ISDN Service Class . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

3.20.8 Routing Proxy Group Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

3.20.9 Routing Table Only On Proxy Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

3.20.10 Port Disable Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

3.20.11 V.17 Fax Call List Outbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

3.20.12 V.17 Fax Call List Inbound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

3.20.13 isdnDiscProgressWithInbandInfoEnable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

3.20.14 isdnDiscProgressWithInbandInfoRelToutMs . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

3.20.15 isdnProgressWithPIDoNotDisconnectEnable . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

3.20.16 sipEarlyMediaWhenAlertWithoutCPG. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

3.20.17 sipEarlyMediaWhen180Squelched . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

3.20.18 sipPhoneContextBypass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

3.20.19 sipTlsCipherListType . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

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4 Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

4.1 Viewing and Editing Call Progress Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

4.2 Learning and Validating Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

4.2.1 Learn Tone Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

4.2.2 Learning the Characteristics of Unknown Call Progress Tones . . . . . . . . . . . . .194

4.2.3 Learn Tone Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

4.2.4 Learn Tone Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

4.2.5 Validating Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

4.2.6 Validate Tone Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

4.2.7 Validate Tone Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

5 Routing Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

5.1 Routing Table Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

5.1.1 VoIP to TDM Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

5.1.2 TDM to VoIP Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

5.2 Router Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

5.2.1 Determining the Call Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

5.2.2 Inbound TDM Rules Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

5.2.3 Inbound VoIP Rules Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

5.2.4 TDM Trunk Groups Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

5.2.5 VoIP Host Groups Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

5.3 Offline Testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

5.4 Call Routing Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

6 Media Gateway Parsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

6.1 Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

6.2 Parsing Configuration Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

6.2.1 Display Translation Descriptors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

6.2.2 Call Class Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

7 Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

7.1 Data Security Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

7.2 Secure HTTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

7.2.1 HTTPS Certificate Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

7.2.2 HTTPS Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

7.3 SIP Call Control Security using TLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

7.3.1 TLS Certificate Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

7.3.2 TLS Feature Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

7.3.3 TLS Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

7.4 Secure Voice Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268

7.4.1 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

7.4.2 Secure Voice Data Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

7.5 Installing Certificate Using Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

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8 Unit Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

8.1 Summary Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

8.2 Alarm Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

8.3 Call Log Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

8.4 Telephony Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

8.5 MIB-II Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

8.6 Version Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

8.7 Diagnostics Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

9 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

9.1 VoIP Interface Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

9.1.1 VoIP Interface Test Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

9.1.2 VoIP Interface Test Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

9.2 TDM Interface Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

9.2.1 TDM Interface Test Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

9.2.2 TDM Interface Test Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

9.3 TDM Self Verification Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

9.3.1 TDM Self Verification Test Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

9.3.2 TDM Self Verification Test Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

9.4 Diagnostic Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

9.4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

9.4.2 Trace Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

9.4.3 Network Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

9.4.4 TDM Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

9.5 Communicating to the Terminal Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

9.5.1 Connecting to Terminal Interface Via DIAGNOSTICS Connector . . . . . . . . . . . 301

9.5.2 Connecting to Terminal Interface Via LAN Connector . . . . . . . . . . . . . . . . . . . . 302

9.6 Trace Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

9.6.1 Trace Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

9.6.2 Trace Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

9.6.3 Trace Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

9.6.4 Examples of Trace Commands and Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

9.7 Diagnostic Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

9.7.1 Devstat Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

9.7.2 Restart Command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

9.7.3 Ping Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

9.7.4 Ver Command. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

9.7.5 Alarm List Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

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Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Figures

1 Typical IP Gateway Phone Emulating Topology - PBX Connection . . . . . . . . . . . . . . . . . . . . . 27

2 Typical IP Gateway Phone Emulating Topology - PSTN Connection . . . . . . . . . . . . . . . . . . . . 27

3 IP Gateway Using Serial Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4 Multiple IP Gateways Using Serial Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

5 DMG1000 Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6 DMG2000 Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

7 Example of a Network Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

8 Example Call Flow for SIP-SIP Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

9 Example Call Flow for ISDN-ISDN Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

10 Example Call Flow for SIP-ISDN and ISDN-SIP Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

11 Example Call Flow for Transfers using SIP REFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

12 VoIP Network Group Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

13 Inbound VoIP Configuration Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

14 Users Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

15 Outbound VoIP Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

16 Realms Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

17 ISDN Call Type Rules Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

18 ISDN to SIP Mapping Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

19 SIP to ISDN Mapping Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

20 Manual Tones Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

21 Learn Tone Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

22 VoIP to TDM calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

23 TDM to VoIP calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

24 Routing Table Call Routing Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

25 Inbound TDM Rules Configuration Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

26 CPID Matching Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

27 Call Type Property Matching Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

28 Device Selection Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

29 CPID Manipulation Configuration Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

30 Select Primary / Alternate Route Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

31 Inbound VoIP Rules Configuration Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

32 CPID Matching Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

33 Device Selection Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

34 CPID Manipulation Configuration Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

35 Select Primary / Alternate Route Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

36 TDM Trunk Groups Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

37 VoIP Host Groups Configuration Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

38 Host List Configuration Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

39 Inbound VOIP Route and Outbound Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

40 Inbound TDM Route and Outbound Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

41 Default Analog CPID Configuration Data on Analog Web Page . . . . . . . . . . . . . . . . . . . . . . . 256

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Contents

42 Default Analog CPID Configuration in the .ini File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

43 Sample Analog Type II CPID Configuration Data in the .adt File . . . . . . . . . . . . . . . . . . . . . . . 258

44 Default Mitel Digital CPID Configuration Data (cpid.htm) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

45 Storing Self-Signed Certificate by Certificate Import Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . 271

46 VoIP Interface Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

47 VoIP Interface Test Status Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

48 VoIP Interface Call Log Web Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

49 TDM Interface Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

50 TDM Interface Test Status Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

51 TDM Interface Call Log Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

52 TDM Self Verification Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

53 Call Flow for Initiate Call / Answer Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

54 Call Flow for Initiate Call / Answer Call and Transfer Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

55 Call Flow for Send Message Waiting Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

56 TDM Self Verification Test Status Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

57 TDM Self Verification Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

58 TDM Self Verification Call Log Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

59 Diagnostic Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

60 Trace Capture Control Page - DMG2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

61 Example of a Running Log - Trace Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

62 File Download Dialog Box for Trace.log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

63 Network Capture Control Page - DMG2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

64 Example of Running Log - Network Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

65 File Download Dialog Box for Iplog.pcap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

66 TDM Capture Control Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

67 Example of Running Log - TDM Capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

68 File Download Dialog Box for Tdmlog.wav. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Tables

1 Coder/Decoder Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

2 Syntax for Number Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

3 Default Number Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

4 Default Number Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

5 Syntax for Number Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

6 Default Number Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

7 Default Number Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

8 ISDN to SIP Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

9 SIP to ISDN Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

10 Syntax Used for CPID Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

11 Syntax Used for CPID Manipulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

12 Syntax for VoIP Host Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

13 Syntax Used for CPID Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

14 Syntax Used for CPID Manipulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

15 TDM Port Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

16 Parser Regular Expressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

17 Parser Reason Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

18 Mapping of Protocol and Span Numbers to TDM Capture Channel Numbers . . . . . . . . . . . . 299

19 Supported Trace Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

20 Supported Trace Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Contents

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Revision History

This revision history summarizes the changes made in each published version of this document.

Document No. Publication Date Description of Revisions

64-0346-13 December 2014 Updated to support Version 6.0 SU10 Software.

Chapter 3, “Parameter Reference” added new parameter in SNMP Group for SNMP Processing Enabled.

Chapter 3, “Parameter Reference” added new parameter in Audio Group for Complete Unsup Transfer with 180/183.

Chapter 3, “Parameter Reference” added new parameters in Fax Group for Broken Fax V.21 Preamble, V.34 Fax Retrain Enable, V.34 Fax Retrain Threshold, and V.34 Retrain Step Down.

Chapter 3, “Parameter Reference” added new parameters in Non-Menu (Hidden) Parameters for V.17 Fax Call List Outbound, V.17 Fax Call List Inbound, isdnDiscProgressWithInbandInfoEnable, isdnDiscProgressWithInbandInfoRelToutMs, isdnProgressWithPIDoNotDisconnectEnable, sipEarlyMediaWhenAlertWithoutCPG, sipEarlyMediaWhen180Squelched, sipPhoneContextBypass, and sipTlsCipherListType.

64-0346-12 November 2012 Updated to support Version 6.0 SU9 Software.

Chapter 1, “Overview” added new DMG2060DTISQV34 model listed under

DMG2000 section in Product Description.

Chapter 3, “Parameter Reference” added new parameter in Audio Group for Unhold on RE-INVITE with No SDP.

Chapter 3, “Parameter Reference” added new parameters in Fax Group for Enable V.34 Fax and V.34 Fax Speed Limit.

Chapter 3, “Parameter Reference” added new parameter in T.38 Fax Advanced Settings for Fax TDM Drop Out Bridge Time (DMG2000 Only).

Chapter 3, “Parameter Reference” removed obsoleted parameter in T.38 Fax Advanced Settings for Maximum UDPTL Packet Size.

Chapter 3, “Parameter Reference” added new parameter in Non-Menu (Hidden) Parameters for Port Disable Timeout.

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Revision History

Document No. Publication Date Description of Revisions

64-0346-11 September 2011 Updated to support Version 6.0 SU8 Software.

Chapter 3, “Parameter Reference” added new Serial Ports Group section with new

parameter for Maintenance Port Enabled.

Chapter 3, “Parameter Reference” added new parameter in User-Agent Group for User-Agent Header Value.

Chapter 3, “Parameter Reference” added new User-User Information Group section

with new parameters for User-User Enabled and Translation Method.

Chapter 3, “Parameter Reference” added new ISUP Using Multipart MIME Group

section with new parameter for France Telecom’s IE77.

Chapter 3, “Parameter Reference” updated parameter Allowed Values for Telephony Port Interface Side in T1/E1 Mode Group.

Chapter 3, “Parameter Reference” added new Rx/Tx Gain Control Group section with

new parameter for Analog Receive Gain.

Chapter 3, “Parameter Reference” added new parameter in T1/E1 Mode Group for Clock Control.

Chapter 3, “Parameter Reference” added notes to parameter for Multiple Diversion Processing in T1 ISDN Protocol Group (ISDN Signaling Mode).

Chapter 3, “Parameter Reference” added notes to parameter for Multiple Diversion Processing in E1 ISDN Protocol Group (ISDN Signaling Mode).

Chapter 3, “Parameter Reference” updated names of values for Optiset_300 to Telephony Switch Type in TDM Digital Parameters to be more clear between Nor th

American and European configurations.

Chapter 3, “Parameter Reference” updated parameter to Default Value = -43dBm for Fax Modem Carrier Detect Threshold (DMG1000 Only) in T.38 Fax Advanced Settings.

Chapter 5, “Routing Table” added more information to Select Primary / Alternate Route in Inbound TDM Rules Table and Select Primary / Alternate Route in Inbound VoIP Rules Table to show examples of failure that may occur before the call is

connected to the outbound destination.

64-0346-10 November 2010 Updated to support Version 6.0 SU7 Software.

Chapter 3, “Parameter Reference” added new Privacy Headers Group section with

new parameters for Enable Privacy Headers and

Chapter 3, “Parameter Reference” added new parameter in DSP Settings Parameters for VoIP Packet Loss Concealment (DMG2000 Only).

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Privacy Header Method.

Document No. Publication Date Description of Revisions

64-0346-09 July 2010 Updated to support Version 6.0 SU6 Software.

Chapter 3, “Parameter Reference” updated parameter description for Call as Domain Name? in User-Agent Group.

Chapter 3, “Parameter Reference” updated parameter description for Proactive DNS Monitoring in Monitoring Group.

Chapter 3, “Parameter Reference” added new Early Media Group section in VoIP Media Parameters.

Chapter 3, “Parameter Reference” added new parameters in Early Media Group for Send Early 183 Progress Response and Early Media Requires Reliable Provisional Responses.

Chapter 3, “Parameter Reference” added new parameters in Audio Group for Continue Ringback on CN, Packet Time for Inbound VoIP, Telephone-Event Payload Type, and G722 Enable.

Chapter 3, “Parameter Reference” added new value RFC2833-LowLatency to Digit Relay Mode in Audio Group.

Chapter 3, “Parameter Reference” added new parameters in Fax Group for Fax Server Address and Fax Server Network Group.

Chapter 3, “Parameter Reference” added new TDM Cause Codes Group section to

support TDM Cause Codes feature.

Chapter 3, “Parameter Reference” added new parameter in Non-Menu (Hidden) Parameters for DNS NAPTR and SRV Record Enable.

Chapter 5, “Routing Table” added note to VoIP Host Groups Table that the maximum

number of supported VoIP Host Groups is 120 (DMG2000 only).

Revision History

64-0346-08 February 2010 Updated to support Version 6.0 SU5 Software.

Chapter 3, “Parameter Reference” updated parameter description for VoIP Host Monitor Interval in Monitoring Group.

Chapter 3, “Parameter Reference” added new parameter in Audio Group for Acceptable Media.

Chapter 3, “Parameter Reference” moved parameters Unauthenticated SRTP Enable, UnEncrypted SRTCP Enable, and UnEncrypted SRTP Enable previously

Non-Menu (Hidden) Parameters to SRTP Group.

listed in

Chapter 3, “Parameter Reference” added TDM Passthrough selection to ISDN Call Type Rules.

Chapter 3, “Parameter Reference” added new parameter in DSP Settings Parameters for TDM to TDM Media Always Clear Mode (DMG2000 Only).

Chapter 3, “Parameter Reference” added new parameter in Non-Menu (Hidden) Parameters for Incompatible Message STATUS.

Chapter 3, “Parameter Reference” added new parameter in Non-Menu (Hidden) Parameters for ISDN Service Class.

Chapter 5, “Routing Table” updated screen shots and descriptions in Inbound TDM Rules Table and Inbound VoIP Rules Table to show support for Move Selected Row

buttons: Up, Down, or To Position.

64-0346-07 November 2009 Updated to support Version 6.0 SU3.2 Software.

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Revision History

Document No. Publication Date Description of Revisions

64-0346-06 July 2009 Updated to support Version 6.0 SU4 Software.

Chapter 3, “Parameter Reference” updated parameter to Default Value = 90 for TCP Inactivity Timer in TCP/UDP Group.

Chapter 3, “Parameter Reference” added new VoIP Network Group Parameters to

support VoIP Network Group feature.

Chapter 3, “Parameter Reference” added new VoIP Authentication Parameters to

support VoIP Authentication feature.

Chapter 3, “Parameter Reference” added hidden parameters for Routing Proxy Group Name and Routing Table Only On Proxy Down in Non-Menu (Hidden) Parameters.

Chapter 5, “Routing Table” added Call Type Property Matching section to Inbound TDM Request Matching.

Chapter 5, “Routing Table” added Route Method selection to Outbound Routes in Inbound VoIP Rules Table.

Chapter 5, “Routing Table” added Network Group selection to VoIP Host Groups Table.

64-0346-05 May 2009 Updated to support Version 6.0 SU3.1 Software.

Chapter 3, “Parameter Reference” added new parameter in Timing Group for T1 Multiplier.

Chapter 3, “Parameter Reference” added new value Nortel_DMS-100 to ISDN Protocol Variant in T1 ISDN Protocol Group (ISDN Signaling Mode).

Chapter 3, “Parameter Reference” added note to Enable Failover that this parameter

is only applicable for DMG2060DTISQ and DMG2120DTISQ models in T1 ISDN

Protocol Group (ISDN Signaling Mode).

Chapter 3, “Parameter Reference” added note to Enable Failover that this parameter

is only applicable for DMG2060DTISQ and DMG2120DTISQ models in E1 ISDN

Protocol Group (ISDN Signaling Mode).

64-0346-04 March 2009 Updated to support Version 6.0 SU3 Software.

Chapter 3, “Parameter Reference” added new parameter in User-Agent Group for Reliable Provisional Responses.

Chapter 3, “Parameter Reference” added new parameter in TLS Group for Verify TLS Peer Certificate Purpose.

Chapter 3, “Parameter Reference” added new parameter in T1 CAS Protocol Group (T1 CAS Signaling Mode) for Inband Type I CID to First Ring Timeout.

Chapter 3, “Parameter Reference” added new parameter in CPID Settings Group CID to First Ring Timeout.

Chapter 3, “Parameter Reference” added new parameter in T1 ISDN Protocol Group (ISDN Signaling Mode) for Multiple Diversion Processing.

Chapter 3, “Parameter Reference” added new parameter in E1 ISDN Protocol Group (ISDN Signaling Mode) for Multiple Diversion Processing.

Chapter 3, “Parameter Reference” added new parameters in Non-Menu (Hidden) Parameters for Local Phone Context, Remote Phone Context, and User Phone Parameter.

Chapter 8, “Unit Status” removed details from MIB-II Status Information section and

replaced with link to SNMP Application Note.

for

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Document No. Publication Date Description of Revisions

64-0346-03 January 2009 Updated to support Version 6.0 SU2 Software.

Chapter 3, “Parameter Reference” added new parameter in User-Agent Group for Reliable Provisional Responses.

Chapter 3, “Parameter Reference” updated parameter to Default Value = Off for Signaling Digit Relay Mode in Audio Group.

Chapter 3, “Parameter Reference” updated parameter to remove the statement

“Early Media is supported for VoIP to TDM calls only” since it is now supported in both directions for RFC 3960 Early Media Support in Audio Group.

Chapter 3, “Parameter Reference” added new parameter in TDM General Parameters for Connect Outbound Call On DTMF.

Chapter 3, “Parameter Reference” updated parameter to include more supported

Allowed Values for Network Specific Facilities (NSF) in T1 ISDN Protocol Group

(ISDN Signaling Mode).

Chapter 3, “Parameter Reference” added new TDM Call Type Group section to

support call type per call feature.

64-0346-02 September 2008 Updated to support Version 6.0 SU1 Software.

Chapter 3, “Parameter Reference” updated parameter description for Signaling Digit Relay Mode in Audio Group.

Chapter 3, “Parameter Reference” added new parameter in T1 CAS Protocol Group (T1 CAS Signaling Mode) for Transfer Feature Code.

Chapter 3, “Parameter Reference” added new parameter in Feature Code Group for Transfer Feature Code.

Revision History

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Revision History

Document No. Publication Date Description of Revisions

64-0346-01 March 2008 Updated to support Version 6.0 Software.

Global Updates: Added and revised screen shots for the enhanced Web interface.

Added new DMG2060DTISQ and DMG2120DTISQ models which include support for survivability.

Removed some parameters that are obsoleted in Version 6.0 Software.

Chapter 3, “Parameter Reference” added new parameter in Server Group for DNS Server Address 2.

Chapter 3, “Parameter Reference” added new parameter in Monitoring Group for VoIP Host Monitor Interval.

Chapter 3, “Parameter Reference” added new parameter in T1/E1 Mode Group for Telephony Port Interface Side.

Chapter 3, “Parameter Reference” added new parameter in T1 CAS Protocol Group (T1 CAS Signaling Mode) for Enable Glare Detection.

Chapter 3, “Parameter Reference” added new parameters in T1 ISDN Protocol Group (ISDN Signaling Mode) for ISDN Answer Supervision Enable, Network Specific Facilities (NSF), and Enable Failover.

Chapter 3, “Parameter Reference” added new parameters in E1 ISDN Protocol Group (ISDN Signaling Mode) for ISDN Answer Supervision Enable and Enable Failover.

Chapter 3, “Parameter Reference” added new parameter in TDM General Parameters for Disconnect on Fax Cleardown Tone.

Chapter 3, “Parameter Reference” added new parameter in T.38 Fax Advanced Settings for Fax Modem Carrier Detect Threshold (DMG1000 Only).

Chapter 3, “Parameter Reference” added new section and parameters in Tone Generation Configuration Parameters.

Chapter 3, “Parameter Reference” added new section and parameters in Positive Answer Machine Detection.

Chapter 5, “Routing Table” updated with new functionality and configurations

(previously referred to as the Dial Plan).

Chapter 5, “Routing Table” added new section for Call Routing Examples.

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

About This Publication

The following topics provide information about this guide:

•

Purpose

•

Intended Audience

•

How to Use This Publication

•

Related Information

Purpose

This document provides information about installing, configuring, operating, and maintaining the Dialogic

Media Gateway.

Intended Audience

This information is intended for:

•

Distributors

•

System Integrators

•

Value Added Resellers (VARs)

•

Original Equipment Manufacturers (OEMs)

How to Use This Publication

This information is organized as follows:

•

Chapter 1, “Overview” provides a description of the product and discusses call routing,

address translation, and the Web interface.

•

Chapter 2, “Media Gateway Configuration” provides procedures for configuring and

upgrading the Media Gateway.

•

Chapter 3, “Parameter Reference” lists the Media Gateway parameters that can be configured

from the Web interface.

•

Chapter 4, “Call Progress Tones” describes how to view, edit, learn, and validate call progress

tones from the Web interface.

•

Chapter 5, “Routing Table” describes a set of rules used to define the characteristics of a call

routed through the Media Gateway.

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

About This Publication

•

Chapter 6, “Media Gateway Parsers” describes the Media Gateway in-band Type I (on-hook)

and Type II (off-hook) integration parsers for analog units, and the display parser for digital units. These parsers allow the user to define the meaning of either the in-band/on-hook integration strings or display strings received from the telephony network.

•

Chapter 7, “Data Security” provides information about configuring security on the Media

Gateway for HTTP, call control, and voice.

•

Chapter 8, “Unit Status” describes the various types of status information that may be obtained

about the Media Gateway.

•

Chapter 9, “Diagnostics” provides information about using diagnostic logging, running the

diagnostic tests, and using the various terminal commands to perform diagnostics on the Media Gateway.

Note: The products previously known as Intel NetStructure PBX-Media Gateway and T1/E1-Media

Gateway are now Dialogic Gateway (DMG2000). For more product name changes, refer to New Product Naming

Conventions.

New Product Naming Conventions

PBX-IP Media Gateway Dialogic

PIMG DMG1000

PIMG40LS DMG1004LSW

PIMG80LS DMG1008LSW

PIMG80DNI DMG1008DNIW

PIMG80MTLDNI DMG1008MTLDNIW

PIMG80RLMDNI DMG1008RLMDNIW

T1/E1-IP Media Gateway Dialogic

TIMG DMG2000

TIMG300DTI DMG2030DTIQ

TIMG600DTI DMG2060DTIQ

TIMG1200DTI DMG2120DTIQ

1000 Media Gateway (DMG1000) and Dialogic® 2000 Media

Previous Name New Name

1000 Media Gateway

(DMG1000)

2000 Media Gateway

(DMG2000)

DMG2060DTISQ (with survivability)

DMG2120DTISQ (with survivability)

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

About This Publication

Related Information

For additional information related to the Dialogic® 1000 Media Gateway (DMG1000) and Dialogic

2000 Media Gateway (DMG2000) products, see the following:

•

Dialogic® 1000 and 2000 Media Gateway Series Getting Started Guide for information about installing, cabling, and initializing the product prior to performing configuration and operation tasks.

•

Dialogic® Media Gateway Installation and Configuration Integration Notes for details on typical installation and configuration of Media Gateway when used to interface between PBX and unified messaging application.

•

http://www.dialogic.com/manuals (for Dialogic® product documentation)

•

http://www.dialogic.com/support (for Dialogic technical support)

•

http://www.dialogic.com (for Dialogic® product information)

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

About This Publication

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Overview

The following information provides an overview of the Dialogic® Media Gateway:

•

Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

•

Call Routing in Phone Emulating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

•

Voice over IP Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

•

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

•

Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

•

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

1.1 Product Description

The Media Gateway is a telephony gateway appliance that connects to phone lines through its telephony interface and connects to a LAN via a 10 BaseT or 100 BaseT Ethernet connector.

NOTE:

The Media Gateway provides an inexpensive bridge between a legacy PBX or public switched telephone network (PSTN) and a managed packet network. This device converts signals from circuit switched equipment into Session Initiation Protocol (SIP) standard protocol for transmission over a local area network (LAN) or wide area network (WAN) to communications devices such as IP phones, wireless phones, and IP servers in almost any location.

The DMG1000 is available in the following models:

Throughout this document, the term Media Gateway addresses information that applies to

both the Dialogic (DMG2000) products. The term DMG1000 applies only to information relating to the DMG1000 product and the term DMG2000 applies only to information relating to the DMG2000 product.

•

DMG1008LSW, DMG1004LSW - Supports phone emulation mode for analog interfaces.

•

DMG1008DNIW - Supports phone emulation mode for a number of digital PBXs, including Avaya, Nortel, NEC, and Siemens.

•

DMG1008MTLDNIW - Supports phone emulation mode for Mitel digital PBXs.

•

DMG1008RLMDNIW - Supports phone emulation mode for Rolm 8000 and 9751 switches.

1000 Media Gateway (DMG1000) and Dialogic® 2000 Media Gateway

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Overview

The DMG2000 is available in the following models:

•

DMG2030DTIQ - Supports phone emulation mode for a single T1 or E1 interface.

•

DMG2060DTIQ - Supports phone emulation mode for two T1 or E1 interfaces.

•

DMG2120DTIQ - Supports phone emulation mode for four T1 or E1 interfaces.

•

DMG2060DTISQ - Supports phone emulation mode with survivability for two T1 or E1 interfaces.

•

DMG2060DTISQV34 - Supports phone emulation mode with survivability for two T1 or E1 interfaces.

•

DMG2120DTISQ - Supports phone emulation mode with survivability for four T1 or E1 interfaces.

Note: The Item Market Name on the Media Gateway may vary slightly, depending on the version.

Depending on the model, the Media Gateway can be configured for the following operating mode:

•

Phone Emulating

1.1.1 Phone Emulating

In the Phone Emulating mode, the Media Gateway operates as a telephony gateway appliance that emulates the following for transporting PBX functionality over a packet-switched network:

•

up to eight station sets (DMG1000 models)

•

up to 24 station sets (single T1 DMG2000 model)

•

up to 48 station sets (dual T1 DMG2000 model)

•

up to 96 station sets (quad T1 DMG2000 model)

•

up to 30 station sets (single E1 DMG2000 model)

•

up to 60 station sets (dual E1 DMG2000 model)

•

up to 120 station sets (quad E1 DMG2000 model)

The Media Gateway translates protocols for call setup and release between the IP network and the PBX or PSTN, and converts the media formats between the two networks.

Figure 1 shows how the Media Gateway provides a gateway between voice over IP (VoIP) devices (SIP) on a LAN and the PBX. By emulating station sets to the proprietary PBX, the Media Gateway provides full call party information to the IP network.

The DMG2000 or the analog version (DMG1008LSW, DMG1004LSW) of the DMG1000 can also connect directly to the PSTN, as shown in Figure 2.

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Figure 1. Typical IP Gateway Phone Emulating Topology - PBX Connection

PSTN

Digital

Telephone

Overview

VoIP

Terminal

Device

Media Gateway

(All Phone Emulating Models)

LAN

Digital

Telephone

Digital PBX

1 - 8 Digital Phone

Lines

1 - 4

T1/E1 Trunks

Figure 2. Typical IP Gateway Phone Emulating Topology - PSTN Connection

VoIP

Terminal

Device

PSTN

1 - 8 Analog

Phone Lines

1 - 4 T1/E1

Trunks

Note: The T1/E1 Models must only be connected to the PSTN through an NTU, CSU or other device that provides line isolation.

DMG1008LSW

DMG1000 Media Gateway

DMG2000 Media Gateway

VoIP

Terminal

Device

LAN

VoIP

Terminal

Device

1.1.1.1 Serial Protocol Support in Phone Emulating Mode

By emulating telephone sets to the switch, the Media Gateway provides call party information over the IP network. However, the amount of call party information that the Media Gateway can provide is limited to the amount of data that the switch provides its station sets. Some proprietary switches

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Overview

provide full call party information across the station set interfaces while others provide little or no call party information across the station set interface. The PBX switches that provide little or no call party information typically will provide full call party information across a separate serial interface connection.

For this reason, the Media Gateway supports a serial link interface to the switch or PSTN, and supports several serial protocols. Figure 3 shows how the Media Gateway connects to a switch or PSTN that uses a serial link to provide call party information. Using this serial link, the Media Gateway is able to provide full call party information on a PBX switch or PSTN that provides little or no call party information via their station set interfaces.

Figure 3. IP Gateway Using Serial Link

VoIP

Terminal

Device

VoIP

Terminal

Device

PSTN

Digital PBX

Note: Only the Analog and T1/E1 Models can connect to the PSTN.

Serial Link

Media Gateway

(Phone Emulating)

1 - 8

Phone Lines

1 - 4 T1/E1

Trunks

Note: The T1/E1 Models must only be connected to the PSTN through an NTU, CSU or other device that provides line isolation.

LAN

When a call arrives at a telephony port on the Media Gateway, the switch or PSTN will send a data packet across the serial link containing the call party information associated with the call. If configured to use the serial interface, the Media Gateway will use the data in the serial packet as the call party information when the call notification is sent across the IP network to the VoIP terminal device that the call is intended for - superseding any call information that may have arrived across the station set interface. Finally, the serial protocols also support the message waiting indication (MWI) feature that allows the Media Gateway to control message indications on telephone sets connected to the switch or PSTN.

For DMG1000 types, the serial link from the switch is connected to the serial port interface on the DMG1000 (DIAGNOSTICS connector). Table 1, “DIAGNOSTICS Connector Pin Designations” in the Getting Started Guide shows the connector pin designations.

For DMG2000 types, the serial link from the switch is connected to the serial port interface on the DMG2000 (COM 1 or COM 2 connector). Table 4, “COM 1 and COM 2 Connector Pin Designations” in the Getting Started Guide shows the connector pin designations.

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

The switch only provides a single serial link connection. At a site where there are multiple Media Gateway units, only one of the units can be physically connected to the switch or PSTN serial link. This unit is the serial protocol Master Media Gateway while the remaining units are considered serial protocol slaves. Figure 4 shows how multiple Media Gateways connect to a switch or PSTN that uses a serial link to provide call party information. It is the responsibility of the Master gateway to send all serial link data intended for Slave Gateways to the Slave Gateways across the IP network. Similarly, anytime a Slave Gateways needs to communicate to the switch or PSTN across the serial link, the slave unit sends the data across the IP link to the Master Gateway. The Master Gateway will then send the data across the serial link on behalf of the slave device.

Figure 4. Multiple IP Gateways Using Serial Link

Overview

PSTN

Digital PBX

Note: Only the Analog and T1/E1 Models

can connect to the PSTN.

Serial Link

Media Gateway

(Phone Emulating)

1 - 8 Phone Lines

or 1 - 4

T1/E1 Lines

1 - n Phone Lines

or T1/E1 Lines

Note: The T1/E1 Models must only be connected to the PSTN through an NTU, CSU or other device that provides line isolation.

Master Gateway

Media Gateway

(Phone Emulating)

Slave Gateways

LAN

VoI P

Terminal

Device

VoI P

Terminal

Device

The Media Gateway supports the following serial protocols:

•

SMDI (Simple Message Desk Interface)

•

MCI (NEC Systems only)

•

MD110 (Ericsson Systems only)

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

Overview

Both the serial interface and the selection of which serial protocol to use are configurable using the Web interface. Refer to Chapter 3, “Parameter Reference” for information about configuring the serial interface and serial protocols.

1.2 Call Routing in Phone Emulating Mode

The Media Gateway routes calls from the Switch network to a VoIP destination on the IP network. Conversely, it routes calls from the IP network through a Switch port to a destination telephone number on the Switch network. The Media Gateway supports the following call routing options:

•

User configurable list of VoIP Servers

•

IP load Balancing

•

IP Fault Tolerance

In its simplest form, call routing is supported by configuring a single VoIP Server to receive and/or originate calls through the Media Gateway. In this manner, all inbound Switch-to-IP calls will be sent to the single user configured VoIP endpoint. For IP-to-Switch calls, the telephony port will be selected in a round robin fashion – where each IP-to-Switch call will be routed to the next available telephony port.

If the user configures more than one VoIP Server to receive and/or originate calls through the Media Gateway, then the user has the option to have the incoming Switch-to-IP calls load balanced between the configured VoIP Servers. Specifically, incoming Switch calls will be routed to a VoIP server in a round-robin fashion. For example, if there are three (3) VoIP Servers configured, the first call will be routed to the first VoIP server, the second call will be routed to the second VoIP server, the third call will be routed to the third VoIP server. The next call will be routed to the first VoIP Server and the process will start all over again. IP-to-Switch calls are handled in the same way when multiple VoIP Servers are configured as when only a single VoIP server is configured (e.g. in a round robin fashion).

If the user configures more than one VoIP Server to receive and/or originate calls through the Media Gateway, then the user has the option to support fault tolerance on the incoming Switch-toIP calls. Specifically, if the VoIP server fails to respond to incoming Switch call (or responds with an error), the Media Gateway will route the call to the next VoIP Server in the user configurable list of VoIP Servers.

Note: If both IP Load Balancing and Fault Tolerance are enabled, then incoming IP-to-Switch calls will

be routed to the configured VoIP Servers in a round robin fashion and, if at any time a VoIP Server fails to respond or responds with any error, the Media Gateway will route the call to the next available VoIP Server.

1.2.1 Un-Routable Calls

A call is un-routable by the Media Gateway if the unit is unable to route the call to the other network. This may occur if there is insufficient destination address information to determine a destination for the call, or if there are not enough free resources on the Media Gateway to route the call. The Media Gateway provides a number of different ways to handle these conditions in order to insure that no calls are dropped or not completed.

Dialogic® 1000 and 2000 Media Gateway Series User’s Guide

+ 296 hidden pages

Dialogic 1000Series, 2000 Series User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Figures

Tables

Revision History

About This Publication

Purpose

Intended Audience

How to Use This Publication

Related Information

Overview

1.1 Product Description

1.1.1 Phone Emulating

1.2 Call Routing in Phone Emulating Mode

1.2.1 Un-Routable Calls