Voice Intelligence (Vi)™
Boosting Workplace Productivity
To close deals and get more done, you might feel compelled to make
2Voice Intelligence (Vi)™
When it comes
to improving
your business,
no instruction
manual
guarantees
success.
a drastic change, like hiring an entirely new team or overhauling every
single operations system.
But this all-or-nothing approach isn’t necessarily the answer. Instead,
try implementing one change that has far-reaching effects.
Enter: Voice Intelligence (Vi)™
Vi. These two little letters can seem intimidating, but integrating our
proprietary, real-time Articial Intelligence technology into your workplace,
has the power to make your team more efcient and effective.
In short, Vi helps you work smarter, not harder, so you can focus on what
matters most: building a better business.
Vi tools help ramp up
workplace productivity,
increase sales, improve
customer service,
and eliminate timeconsuming tasks.
AI-powered technologies are becoming increasingly prevalent in the
3Voice Intelligence (Vi)™
How
businesses
are using
Articial
Intelligence
today.
workplace, particularly in business communications. Companies
are using voice transcription, digital platforms, chatbots, and smart
assistants to streamline communication so employees can accomplish
more. In fact, experts predict that the global chatbot market is expected
to grow at a compounded annual growth rate of more than 24%.
And the rising popularity makes sense. Speech recognition technology
on its own is valuable because it turns sound into text. Combine that
with natural language processing and machine learning, and you have a
tool that can not only transcribe voice data but also prescribe what to do
with it. Now that’s powerful.
1
1
“Chatbot Market Size, Share & Trends Analysis Report,” Grand View Research.
Today, business-grade Vi tools or smart assistants go beyond the basic
4Voice Intelligence (Vi)™
What’s the big
deal with Vi?
capabilities of their consumer counterparts, such as Siri or Alexa. Forget
answering questions about the weather—these smart assistants help
run automated call centers, facilitate customer service, boost marketing
campaigns, provide support during sales conversations, and enhance
consumers’ e-commerce experiences.
And they do it all through their unique ability to store and process
massive amounts of verbal data, which they then use to share predictive
insights, pinpoint patterns, and offer suggestions. This level of insight
can have an incredible impact on business prots and everyday
operations, helping employees accomplish more in half the time.
Here are six ways you can use
Vi to improve your business
5Voice Intelligence (Vi)™
01
Track important
conversations
04
Every call
counts
02
Eliminate
tedious tasks
05
Getting ahead
of business
03
Keep customers
happy
06
Make more
with less
Strong communication skills are critical in business, but they’re hard to
improve if you don’t know your baseline.
6Voice Intelligence (Vi)™
01
Track
important
conversations
Luckily, Vi can securely track conversations for you. Using natural language
processing and machine learning, AI-driven Voice Intelligence transcribes
all your dialogue in real time. As you chat with colleagues, customers, or
clients, you’ll see your conversation typed out in an easy-to-read text-based
format that indicates who said what. Key points, questions, brilliant ideas—
it’s all there.
The best part: using analytics, smart assistants can help you identify
patterns and share insights, so you can learn how to be more efcient and
thorough on calls. It’s like the business equivalent of watching game lm—
you review the transcript, make any necessary adjustments, and watch as
your communication gets better with each call.
Like you, Vi is always evolving. It learns from every conversation, so the
more you use it the more accurate and nuanced the transcriptions become.
Real-time transcription
combines the best
of both worlds: the
ease and uidity of
talking on the phone
with the accuracy
and permanence of a
written message.
If you’ve ever taken notes during an important call, you know how
counterproductive it can be. It’s easy to get sucked into a scribbling
vortex trying to capture the details of a discussion, only to nd that
7Voice Intelligence (Vi)™
02
Eliminate
tedious
tasks
halfway through the call you’ve stopped listening and completely lost
track of the words coming out of your own mouth. We get it.
Fortunately, there’s a better way to conduct calls—one that doesn’t leave
you with a scattered brain and cramped hand.
Instead of taking notes, just scan the real-time transcript of your chat
and highlight the important points and takeaways. Actually, Vi will do
that for you. Vi organizes key details and action items as ‘moments’ to
review after a call ends. Think: send John the le by Friday at 2 PM,
update spreadsheet, or schedule a conference call for next week.
When you scrap tasks like note-taking and list-making, you can dedicate
more time to big-picture projects that propel your business forward.
With Vi, you can do
the talking and let
the algorithms do
the heavy lifting.
Customer service, much like getting through airport security or going
to the DMV, can be challenging even on a good day. And the most
condent and capable support agents can still nd themselves in
8Voice Intelligence (Vi)™
03
Keep
customers
happy
difcult territory if a customer is angry or upset.
Vi can monitor calls between your agents and customers, and provide
live sentiment analysis based on the language and context used. From
there, call center supervisors can pinpoint exactly which calls are at risk,
so they can intervene before it’s too late.
The key to stellar customer service is
learning how to decipher a customer’s
emotional tone and respond accordingly.
The right technology can help!
In a world that relies primarily on email and apps to conduct business,
many people label phone calls as outdated or tedious. In actuality, they’re
anything but. Having a real-time conversation is simple and efcient—and
9Voice Intelligence (Vi)™
04
Every
call
counts
your business’ tech should reect that.
A unied cloud communications platform automatically integrates with the
programs you use every day, like Zendesk, Salesforce, and G Suite. So,
instead of toggling back and forth between applications to locate customer
information on a call, you can see everything on one user-friendly interface.
This doesn’t just arm you with more information to properly attend to a
customer’s needs, it also saves you time and allows you to stay more engaged.
With Vi, you can make the most
out of every conversation.
When you’re busy growing a business, the little items on your to-do list
add up. Between follow-up emails and post-call questions, a 15-minute
phone chat can eat up an hour of your time. Instead of wasting time on
10Voice Intelligence (Vi)™
05
Getting
ahead of
business
rote administrative duties, hand the work off to Vi.
After every call, smart assistants automatically organize your transcript,
notes, and action items into an easily digestible summary. No more
racking your brain trying to remember important information—everything
you discussed is laid out in front of you as soon as you hang up.
You can even share the summary with your team members and clients in
just a couple clicks. This eliminates tiresome back-and-forth emails that
recap your conversation.
And with Vi carving out more space in your daily calendar, you can use
the extra time to be proactive with your work instead of playing catch-up.
Focus on the talking—
let Vi do the rest.
Post-call summaries
•
Detailed notes
•
Action items
•
Remember when managers used to sit in on sales calls to observe the
conversation and offer tips? This approach can certainly help strengthen
client relationships and garner more sales, but it’s not always the easiest
11Voice Intelligence (Vi)™
06
Make more
with less
or most time-efcient strategy.
Instead of huddling around the speakerphone, bring Vi, our AI engine,
into the mix.
Say, for example, that a potential client mentions one of your competitors
on a call, and you’re not sure how to move the conversation forward. No
need to scramble for a response—Vi can provide real-time assist (RTA)
cards with relevant talking points and information, so you can respond
with condence and steer the conversation back on course.
Beyond real-time recommendations and assistance, Vi is there to help you
nail it on future calls, too. The technology shares predictive insights about
your conversations, so you can make changes to rene and adapt your
sales technique.
Using real-time
transcription, a smart
assistant can act as a
digital coach to guide
you through tricky
moments and help you
stay on track.
Voice Intelligence (Vi)™ 12
Vi’s got it from here
Giving your business an edge starts with sharpening
the way you work. Vi tools take the stress and monotony
out of your daily to-do list and act as whip-smart digital
assistants and coaches.
The result: streamlined communications, higher
customer satisfaction, and greater productivity.
Voice Intelligence (Vi)™
Reliable business communication from virtually anywhere
The T-Mobile supercharged 5G network and business communications app from
Dialpad helps your team talk, text, and meet with their customers, and each
other, from virtually anywhere.
We give employees true mobility with a business number they can use on almost
any device with advanced features like Voice Intelligence™, an AI-powered
personal assistant that sets next best actions from voice transcription and
commands, and native integrations to cloud business apps to stay productive.
Stop paying for un-used desk phones and managing a complex on-premise PBX.
Switch to a mobile-rst, Unied Communications as a Service (UCaaS) solution
that provides full business phone functionality, and deploys in minutes.
Ready to simplify how your employees communicate?
If you’re ready for a lasting solution for your business communications, discover
what T-Mobile’s network and our AI-powered communication platform by Dialpad
can do for you. We’ll guide you through the process, and work with you to create
the perfect communications plan for your business.
Get simple-to-use and easy-to-deploy cloud solutions.
Find out how our collaboration tools can help you
succeed in today’s mobile-rst environment.
Let’s talk
1 (877) 637-0212
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