devolo GigaGate Service Manual

Manual

The Network Innovation

dVDLD

GIGAGATE

© 2016 devolo AG Aachen (Germany)

While the information in this manual has been compiled with great care, it may not be deemed an assurance of product characteristics. devolo shall be liable only
to the degree specified in the terms of sale and delivery.

The reproduction and distribution of the documentation and software supplied with this product and the use of its contents is subject to written authorisation from
devolo. We reserve the right to make any alterations that arise as the result of technical development.

Trademarks

TM

Android

Linux

Ubuntu

Mac

iPhone

is a registered trademark of the Open Handset Alliance.

®

is a registered trademark of Linus Torvalds.

®

is a registered trademark of Canonical Ltd.

®

and Mac OS X® are registered trademarks of Apple Computer, Inc.

®

, iPad® and iPod® are registered trademarks of Apple Computer, Inc.

Windows® and Microsoft® are registered trademarks of Microsoft Corp.

®

, Wi-Fi Protected AccessTM, WPATM, WPA2TM and Wi-Fi Protected SetupTM are registered trademarks of the Wi-Fi-Alliance®.

Wi-Fi

devolo, dLAN

®

, Vianect® and the devolo logo are registered trademarks of devolo AG.

All other names mentioned may be trademarks or registered trademarks of their respective owners. Subject to change without notice. No liability for technical errors
or omissions.

devolo AG

Charlottenburger Allee 60

52068 Aachen

Germany

www.devolo.com

Aachen, January 2017

Contents

1 Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1 About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1.1 Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.1.2 CE conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.1.3 Safety notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2 devolo on the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.1 What is WLAN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2.1.1 Wi-Fi or WLAN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.1.2 Differences in WiFi frequency bands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.2 The devolo GigaGate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.2.1 WiFi button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.2.2 Network jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.2.3 Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.2.4 WiFi antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Initial use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.1 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

3.2 System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

3.3 Connecting the devolo GigaGate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.3.1 Connecting the devolo GigaGate Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.3.2 Connecting the devolo GigaGate Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3.4 Installation of devolo software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

4 Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.1 Calling up the built-in configuration interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

4.2 devolo Cockpit software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

4.3 Menu description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4.3.1 Status overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4.3.2 Basic settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

devolo GigaGate

4.3.3 Bridge operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.3.4 Mobile devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5 Annex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.1 Frequency range and transmitting power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.2 Channels and carrier frequencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

5.3 Disposal of old devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

5.4 Warranty conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

devolo GigaGate

Preface 5

1Preface

Thank you for placing your trust in this devolo
product.

devolo GigaGate helps you set up your own gigabit
network in just a few easy steps. The
devolo GigaGate Base lets you transmit your Internet
data to the devolo GigaGate Satellite using high­speed gigabit WiFi. You can connect a total of five
network devices to the satellite using network cables
and connect them to the Internet. Additional devices
such as smartphones, tablets or laptops can be add­ed to the home network over a separate and secure
WiFi network.

1.1 About this manual

Carefully read all safety and operating instructions be­fore setting up the device and store the manual and in­stallation guide for later reference.

After a brief introduction to WiFi, the different frequen­cy bands as well as an introduction to the
devolo GigaGate in Chapter 2, Chapter 3
devolo GigaGate tells you how to successfully start us­ing the adapter in your network. Chapter 4 describes
the configuration options for the integrated configura­tion interface in detail. Information about the environ-

mental compatibility of the device and our warranty
terms can be found in Chapter 5 and conclude the
manual.

Icons

This section contains a brief description of the icons
used in this manual.

Very important note. Failure to
observe this note may result in
damage.

Important note that should be
observed.

Additional information, background
material and configuration tips for your
device.

1.1.1 Intended use

Use the devolo GigaGate as described in these instruc­tions to prevent damage and injuries.

The device may be used only indoors.

devolo GigaGate

6 Preface

1.1.2 CE conformity

The product conforms to the basic requirements of
directives 2014/53/EU, 2014/35/EU and the other
relevant requirements of the Radio and Telecommuni­cations Terminal Equipment Act (FTEG).

The product is intended for operation in the
EU, Switzerland and Norway.

The product is a Class B product. This class may cause
interference when used in residential environments.

A printout of the CE declaration is included with
the product. You can also find it online at

www.devolo.com

.

1.1.3 Safety notes

It is essential to have read and understood all safety
and operating instructions before the devolo device is
used for the first time; keep them safe for future refer­ence.

DANGER due to electricity

Users should never open devolo devices. Opening
the device poses a risk of electric shock!

devolo device from the mains supply by unplugging the
mains plug from the power socket. Then contact qual­ified specialist personnel (after-sales service) exclusive­ly. Damage is deemed to have occurred, for example,

쎲 if the power cable or the power plug is damaged.
쎲 if the devolo device has been showered with liq-

uid (such as rain or other water).

쎲 if the devolo device is inoperable.
쎲 if the housing of the devolo device is damaged.

If installing on a wall using screws, make sure that no
gas, water or power lines in the wall get damaged.

There is a danger of electric shock!

devolo devices may be operated only on a mains
power supply as described on the nameplate.Only

use the power cable or mains adapter included for the
mains supply.

To disconnect devolo devices from the mains supply,
unplug the device itself or its mains plug from the pow­er socket.

The electrical socket and all connected
network devices should be easily acces­sible so that you can pull the mains
plug quickly if needed.

devolo GigaGate

Users do not need to carry out any maintenance on de­volo devices. In the event of damage, disconnect the

devolo devices must only be used indoors.

Only use the devolo device at a dry location.

Preface 7

Disconnect devolo devices from the mains
supply to clean! Avoid cleaning agents containing

solvents, since they can cause damage to the housing.
Only use a dry towel for cleaning.

DANGER due to overheating

devolo devices should be installed only at locations
that guarantee adequate ventilation. Slots and open­ings on the housing are used for ventilation:

쎲 Do not cover devolo devices during operation.
쎲 Do not place any objects on devolo devices.
쎲 Do not insert any objects into the openings of

devolo devices.

쎲 devolo devices must not be placed directly next

to a naked flame (such as fire or candles).

쎲 devolo devices must not be exposed to direct

heat radiation (e.g. radiator, direct sunlight).

DANGER due to overheating

The housing of the device can get hot during
operation. Make sure that your device is in­stalled so that it is protected from being
touched.

1.2 devolo on the Internet

For detailed information on our products and dLAN,
visit www.devolo.com
contains product descriptions and documentation, but
also updates to devolo software and your device's
firmware.

If you have any further ideas or suggestions related to
our products, please don't hesitate to contact us at

[e-mail]

. The WiFi area not only

!

devolo GigaGate

8 Introduction

Fig. 1: devolo GigaGate ensures you have WiFi and Internet throughout your home

2Introduction

2.1 What is WLAN?

WiFi refers to a WLAN (Wireless Local Area Network),
the use of radio technology to network computers and
other devices. While it is possible to wirelessly connect

computers in pairs ("peer-to-peer", p2p), a central ac­cess point is usually required to set up a network of
multiple devices. This turns a WiFi router into an access
point as well as a modem for Internet access and into
a router for acting as a go-between within the
network.

devolo GigaGate

Introduction 9

The wireless network established by an access point
has only limited range. The reception range of the ac­cess point, also known as a "radio cell", is impeded by
the walls of a building. In some cases, stable connec­tions are often only possible between WiFi devices
within a single room.

Since it is not possible to rely on hardware such as net­work cables (in a LAN) or household wiring (in a dLAN)
to control access to a WiFi network, wireless network­ing naturally presents special security challenges. WiFi
networks therefore use a number of security measures,
such as a concealed network name (SSID - Service Set
Identifier), data encryption and access control via the
MAC addresses of the devices (clients).

2.1.1 Wi-Fi or WLAN?

Wi-Fi is an invented brand name of the Wi-Fi Alliance,
a consortium that certifies devices with wireless inter­faces. In many countries, Wi-Fi is also used synony­mously with WLAN, which if taken strictly, is incorrect,
because Wi-Fi designates the wireless standard and
WLAN the wireless network.

2.1.2 Differences in WiFi frequency bands

The devolo GigaGate supports WiFi frequencies of 2.4
GHz and 5 GHz for an optimal WiFi transmission rate.

Both frequency bands have their pros and cons and
showcase their strengths best when combined togeth­er.

2.4 GHz frequency band

The 2.4 GHz frequency band is used by many everyday
wireless devices, e.g. by cordless phones, microwaves,
Bluetooth devices and network devices that rely on the

802.11b, 802.11g and 802.11n WiFi standards. The
high level of spread is also a decisive disadvantage be­cause there are only a few channels free of overlap in
the 2.4 GHz frequency band that can be used in paral­lel and without interference for WiFi. In addition, the
large number of devices present often causes interfer­ence that makes using the Internet very slow over WiFi.
In theory, the maximum transfer rate a product can at­tain when using the 802.11n WiFi standard is up to
300 Mbps. In a home network, however, everyday fac­tors that contribute to attenuation such as furniture,
vases or concrete walls result in a lower transfer rates.

5 GHz frequency band

The 5 GHz frequency band is used by significantly few­er devices than the 2.4 GHz band, which means it is
not as overloaded and experiences less interference. In
theory, users have up to 19 channels available when
using 802.11ac. The 802.11ac WiFi standard achieves

devolo GigaGate

10 Introduction

Fig. 2: devolo GigaGate Base and Satellite

a transfer rate of up to 1300 Mbps thanks to the larger
channel bandwidth and improved data transmission
technology.

2.2 The devolo GigaGate

The devolo GigaGate Base is equipped with:

쎲 One LED that indicates the devolo GigaGate Base

operation

쎲 One LED that indicates the status of the connec-

tion between the Base and Satellite

The LED status display can be disa­bled on the GigaGate configuration
interface (see Chapter 4.3.2 Basic set-
tings).

쎲 One gigabit network jack (1000 Mbps)
쎲 Four internal WiFi antennas that use 4x4 Quan-

tenna technology (point-to-point connection),

쎲 Fold-down feet

쎲

Four holes (on each side) for wall mounting

쎲

One power socket for the included mains adapter.

The devolo GigaGate Satellite is equipped with:

쎲 One LED that indicates the devolo GigaGate Sat-

ellite operation

쎲 an LED that displays the status of the connection

between the Satellite and Base

쎲 One WiFi button with LED status display which

enables WiFi devices to connect using WPS

쎲 One gigabit network jack (1000 Mbps)
쎲 Four Fast Ethernet ports (100 Mbps)
쎲 Four internal WiFi antennas that rely on 4x4

Quantenna technology (point-to-point connec­tion) as well as two internal WiFi antennas, which
can be used to establish a WiFi connection to
other network devices

devolo GigaGate

Introduction 11

쎲 Fold-down feet

Four holes (on each side) for wall mounting

쎲
쎲

One power socket for the included mains adapter.

devolo GigaGate

12 Introduction

Fig. 3: Front side of the GigaGate device

Power LED

Home LED

Gigabit LED

devolo GigaGate Base

devolo GigaGate Satellite

WiFi LED

Fast
Ethernet

Holes for
wall mounting

With house button

with WiFi button

devolo GigaGate