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OpenPhone 26, 27
on the OpenCom 100 Communications System
User Guide
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Welcome to Aastra DeTeWe
Thank you for choosing this Aastra DeTeWe product. Our product meets the
strictest requirements with regard to quality and design.
The following operating instructions will assist you in using your
OpenPhone 26, 27 and answer most of the questions that may arise.
If you require further technical support or information about other Aastra DeTeWe
products, please refer to our website at www.Aastra-DeTeWe.de. It provides addi-
tional notes and tips on the product.
We hope you enjoy using “OpenPhone”.
OpenCom 100 Product Family
This user guide applies to the OpenCom 100 product family. This product family
comprises the OpenCom 130, OpenCom 131, OpenCom 150, OpenCom 510 and
OpenCom X320 communications systems.
If a reference is made in the text to the OpenCom 100, the description applies to all
systems; if the individual characteristics are different, a special note is given.
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Contents
1. OpenPhone 26/27 on the OpenCom 100
Communications System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1.1 You Need Authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1.2 The Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1.1.3 Further Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.1.4 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.1.5 Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. Your Telephone's Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.1 Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.1.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.1.2 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.1.3 Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.1.4 DECT and GAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.1.5 Additional Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.2.1 Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.2.2 Inserting/Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2.2.3 Installing the Charging Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
2.3 Important Information About the Battery. . . . . . . . . . . . . . . . . . . . . . . . .13
2.3.1 Charging and Discharging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.4 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.4.1 Commissioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.4.2 Charging and Operating Times. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.4.3 Charge Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
2.5 Commissioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2.5.1 Handset Subscription (Checking In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2.5.2 Background Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
2.6 Displays, Keys and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
2.6.1 Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
2.6.2 Symbols in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
2.6.3 Text Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
2.6.4 Softkey Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
2.6.5 Illumination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
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2.7 Softkeys and Other Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
2.7.1 Softkey: Arrow Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
2.7.2 Softkey: OK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
2.7.3 Softkey: Esc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
2.7.4 Softkey: Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
2.7.5 Softkey: Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
2.7.6 Automatic Hide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
2.7.7 Receiver Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
2.7.8 Loudspeaker Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
2.7.9 Info Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2.7.10 Cancel Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2.7.11 Signal Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2.7.12 Hash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2.7.13 Star Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
2.7.14 Number Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
2.7.15 The locking of your telephone interface by the
system administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
3. Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
3.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.1.1 Description of Operating Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.1.2 Switching the Handset On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.1.3 Speaker/Hands-free Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
3.1.4 Muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
3.1.5 Visual Call Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
3.1.6 Time/Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
3.1.7 Internal and External Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . .31
3.1.8 Multiple Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
3.1.9 DTMF Postdial/VF Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.1.10 Call-charge Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.1.11 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.1.12 Telephone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.1.13 Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.1.14 Keypad Dialling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
3.1.15 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
3.1.16 Transmission of Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
3.1.17 Calls in the Call-waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
3.1.18 Menu Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
3.1.19 “Selection” Menu in the Idle State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
3.2 Making External/Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
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3.2.1 Seizing an External Line Manually or Automatically and
Entering of Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
3.2.2 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
3.2.3 Making a Call from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
3.2.4 Making a Call from the Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
3.2.5 Making a Call from the Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
3.2.6 Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
3.2.7 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
3.2.8 Using Routes to Make Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
3.2.9 “Calling …” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
3.2.10 “Busy” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
3.2.11 Menu During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
3.3 Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
3.3.1 Normal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
3.3.2 VIP Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
3.3.3 Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
3.3.4 “Call” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
3.3.5 “Call-Waiting” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
3.4 Enquiry, Toggling, Transfer and Conference. . . . . . . . . . . . . . . . . . . . . . .51
3.4.1 Enquiry/Toggling by Means of the R-Key . . . . . . . . . . . . . . . . . . . . . . . . .51
3.4.2 Transferring an Internal/External Call to an Internal Subscriber . . . .52
3.4.3 Transferring an External Call to an External Subscriber . . . . . . . . . . . .53
3.4.4 “Subscriber on Hold” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
3.4.5 Internal/External 3-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
3.4.6 “Conference” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
3.5 Special Calls/Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
3.5.1 Accepting an Appointment Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
3.5.2 Baby Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
3.5.3 Doorbell, Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
3.5.4 Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
3.5.5 Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . .59
3.5.6 Answering a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
3.6 Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . .61
3.6.1 The OpenCom 100 Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
3.6.2 “Phone book” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
3.6.3 Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
3.6.4 Add Phone Numbers to Phone Book from Lists or During a Call . . .63
3.6.5 Your OpenPhone 26/27’s Local Phone Book. . . . . . . . . . . . . . . . . . . . . . .64
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4. Features and Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
4.1 How to Set Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
4.1.1 Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
4.1.2 Using the Star and Hash Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
4.2 The Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
4.2.1 “Main” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
4.2.2 “Calls” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
4.2.3 “Call forwarding” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
4.2.4 “Messages” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
4.2.5 “Phone settings” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
4.2.6 “Protection” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
4.2.7 “Connections” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
4.2.8 “Phone book” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
4.2.9 “Applications” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
4.2.10 “Central settings” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
4.2.11 “Info” Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
4.2.12 “Active features” Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
5. USB Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
5.1 Updating the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
5.1.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
5.1.2 Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
5.2 Data Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
5.2.1 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
5.2.2 System prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
5.2.3 Notes on the data application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
5.3 Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
5.3.1 Installation sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
5.3.2 Important prerequisite for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
5.3.3 Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
5.4 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
5.4.1 Access via the OpenCom dial-up interface (RAS) . . . . . . . . . . . . . . . . . .95
5.4.2 Access via a PC dial-up interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
5.4.3 Setting up the OpenPhone 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
5.4.4 Settings for an Internet connection via the PC dial-up network . . . .97
5.4.5 Setting up the dial-up networking access. . . . . . . . . . . . . . . . . . . . . . . . .97
5.4.6 Setting up the OpenCom dial-up network access (RAS) . . . . . . . . . . .98
5.5 Removing the Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
4
Page 7
6. Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6.1 Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6.2 OpenPhone 27 with a MEM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6.2.1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
6.2.2 Operation with/without MEM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
6.2.3 Inserting the MEM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
6.2.4 Removing the MEM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
6.3 Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6.4 CE Symbol. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6.5 Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
6.6 Notes on disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
6.7 OpenPhone 26’s Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
6.8 OpenPhone 27’s Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
5
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6
Page 9
OpenPhone 26/27 on the OpenCom 100 Communications System General Information
1. OpenPhone 26/27 on the
OpenCom 100
Communications System
1.1 General Information
The OpenPhone 26 and the OpenPhone 27 are cordless system terminals for use in
conjunction with the OpenCom 100 communications system. The newly designed
menus allow you to use and access your system's many features quickly and easily.
The OpenPhone 26 and the OpenPhone 27 have the same functionality. They
differ in the size of the display and in a few case with regard to the text displayed in
the display. Each difference is pointed out in this user guide. The OpenPhone 27
has an additional headset port and an interface with which the device can be connected to a PC. Thereby the device can also be used for data communication, for
example, surfing the Internet.
You can activate the features and programme functions on the telephone itself, or
equally conveniently, use the Configurator of the OpenCom 100.
Get to know your telephone equipment. You will discover many new functions
that simplify communication and organisation considerably.
1.1.1 You Need Authorisation
Most of the features mentioned in this user guide are only available to you if you
have the appropriate user authorisation. This will be set up by your system administrator when configuring the communications system.
If you are unable to use a particular feature or have any questions, consult your
system administrator.
1.1.2 The Glossary
These operating instructions describe all the basic functions of your telephone.
Should you require further information on the system's features, please refer to
the glossary provided with your communications system.
7
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OpenPhone 26/27 on the OpenCom 100 Communications System General Information
1.1.3 Further Documentation
Refer also to the other documentation supplied with the components of your telephone system. You can find this documentation on the OpenCom 100 product CD.
1.1.4 Safety Precautions
Only use this product in countries where the relevant authorities have authorised
its operation.
Please observe the following notes on safety when setting up, connecting
and using your telephone:
■ Place the charging station on a non-slip base.
■ Do not place either the handset or the charging station system
–: near water, moisture or in damp locations,
–near heat sources,
– in direct sunlight,
– near other electrical equipment.
■ Protect your telephone from moisture, dust, corrosive liquids and fumes.
■ Do not use your telephone in damp rooms (e. g. bathroom) or in areas where
there is a risk of explosion.
■ Connect to approved accessories only.
■ Use the supplied AC adapter (no. 4512132) only.
■ Do not use AC adapters that show visible damage (e. g. cracks in the housing).
WARNING! Never
– open the telephone yourself!
– touch the plug contacts with pointed, metallic objects!
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OpenPhone 26/27 on the OpenCom 100 Communications System General Information
■ Simply wipe your telephone with an antistatic or slightly damp cloth. Never use
a dry cloth or a cleaning agent.
■ Research has shown that in certain cases mobile telephones (DECT) that are
switched on can affect medical equipment. If you are using mobile telephones
within a medical establishment, then please observe its regulations.
1.1.5 Scope of Delivery
As a package, the OpenPhone 26 includes
■ a handset
■ three batteries
As a package, the OpenPhone 27 includes
■ a handset
■ three batteries
■ data cable
■ belt clip
■ MEM Card (see also OpenPhone 27 with a MEM card starting on page 100)
The charging station package includes
■ a charging station
■ a 230 V AC adapter plug (no. 4512132) with a connecting cable
9
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Your Telephone's Features Using Your Telephone
2. Your Telephone's Features
2.1 Using Your Telephone
2.1.1 General Information
The OpenPhone 26/27 is a cordless telephone designed for operation in the
OpenCom 100 communications system. In addition to convenient softkey control
of system features, this telephone also offers a variety of features that allow you to
make calls more easily. You can also operate your handset in other communications systems, which means you can use the same handset in different places. Furthermore, it is possible to operate the handset in communications systems made
by other manufacturers, as long as they meet the GAP standard.
2.1.2 Power Supply
This product requires a 230 V alternating current power supply. This product can
only be switched off by removing the adapter plug from the mains socket.
The mains supply voltage in some countries is 110 V. The corresponding adapter
plug can be obtained as accessory. Please consult with customer service of your
supplier for this.
2.1.3 Usage
This handset, like any cordless telephone, operates using radio signals, which do
not always guarantee a connection being established under all circumstances. For
this reason, you should never rely solely upon any cordless telephone for essential
communication (e. g. medical emergencies).
2.1.4 DECT and GAP
Your handset uses a digital radio connection in accordance with the DECT (Digital
Enhanced Cordless telephone) standard for the connection to the base station.
The digital channel guarantees superior voice quality without static or background noise. For signalling between the communications system and the
handset, the OpenPhone 26/27 uses the Generic Access Profile (GAP).
10
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Your Telephone's Features Installation
The Generic Access Profile (GAP) and the DECT standard define processes used by
digital cordless telephones to establish connections. The GAP standard is not manufacturer-specific so it is possible to combine the communication systems and
handsets of different vendors. The basic functions (making and receiving calls) are
always possible with these combinations, but other functions provided by your
OpenCom 100 communications system together with your handset (e. g. display
of call numbers or call charges) may not be available when communications
systems produced by other manufacturers are used.
2.1.5 Additional Notes
Depending on the digital transmission in the frequency range used and also on
the technical environment within the range of coverage, silent zones may occur. In
this case, transmission quality can be diminished by multiple, short transmission
gaps. Slight movement out of the silent zone will restore typical transmission
quality. The connection will be lost if the handset is moved out of range.
In order to avoid radio coupling into other electronic equipment, we recommend
the maximum possible distance (min. 1m) between the charging station / handset
and other devices (e. g. radios, loudspeakers etc.)
Before using the handset, people with hearing aids should note that radio signals
can couple into hearing aids and if strong enough can cause an unpleasant
buzzing sound.
2.2 Installation
2.2.1 Installation Site
Place the charging station on a flat, even surface. Do not place the charging
station or accessories near:
■ water, moisture or damp areas
■ heat sources, direct sunlight or inadequately ventilated areas
■ devices that produce strong magnetic fields, electrical devices, fluorescent
lamps, computers, radios, television sets, fax machines and telephone terminals
11
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Your Telephone's Features Installation
■ areas where the equipment may be covered, penetrated by fluids and where its
ventilation is impaired
■ areas where there is excessive dust, and areas subject to vibration, shock or
extreme temperature fluctuations
Place and/or store the handset and accessories out of the reach of small children.
2.2.2 Inserting/Removing the Battery
Use type AAA batteries only. Replacements can be obtained through your supplier.
To insert/remove the battery pack, proceed as follows:
Opening the battery compartment
To unlock the battery compartment cover, use a pointed object (e. g. a ballpoint
pen) and push it into the hole at the bottom of the handset (1) while lifting the
cover away as illustrated (2).
2
1
Closing the battery compartment
After you have inserted the batteries (see next paragraph) hold the cover against
the battery compartment at a slight angle (1) and push it down until it snaps shut
(2).
1
2
Battery polarity
Observe the correct polarity when replacing the batteries. The +/- symbols in the
battery compartment must correspond to the +/- symbols of the batteries. The
batteries can be inserted without exerting force. Attempting to insert the batteries
with incorrect polarity can cause the handset to be damaged.
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Your Telephone's Features Important Information About the Battery
2.2.3 Installing the Charging Station
To operate the charging station you need a 230 V AC mains connection.
Connect the cable of the adapter plug to the socket on the underside of the
charging station, and then insert the adapter plug into the mains socket.
Adapter plug
Installing the charging station
2.3 Important Information About the Battery
Use the battery only as directed. Never use a damaged or flat battery.
Heat and cold reduce the performance and the lifetime of the battery. A handset
with either a hot or a cold battery may not function temporarily, even when the
battery is fully charged.
Dispose of used batteries in accordance with local regulations. Please make use of
any recycling facilities available.
Never throw a battery into a fire.
13
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Your Telephone's Features Charging the Battery
2.3.1 Charging and Discharging
The battery can be charged and discharged hundreds of times, but it will eventually be used up. When the operating time (i. e. talk and stand-by time) has
become noticeably shorter than normal, the battery should be replaced.
In order to achieve long operating times, you should discharge the battery at
intervals by not placing the handset in the charging station and leaving it
switched on until it switches itself off. Only use this method to discharge the
battery.
Extreme fluctuations in temperature have an effect on the charging capacity of
the battery.
2.4 Charging the Battery
2.4.1 Commissioning
Charge the batteries for approx. five to six hours before using your handset for the
first time. This safety measure extends the lifetime of your batteries. The maximum
performance of the batteries is only reached after three to five charging/discharging cycles.
Place the handset in the charging station regularly in order to reach the optimum
battery charge.
Be careful to observe the correct polarity when replacing the batteries. It is absolutely essential that you only use rechargeable batteries authorised by the manufacturer. The manufacturer does not accept any responsibility for malfunction or
damage when other types of rechargeable battery or normal batteries are used.
2.4.2 Charging and Operating Times
Charging time
5 - 6 hours (for fully discharged batteries)
Tal k time
OpenPhone 26: up to 20 hours (fully charged)
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Your Telephone's Features Charging the Battery
OpenPhone 27: up to 14 hours (fully charged)
Stand-by time
OpenPhone 26: up to 200 hours (fully charged)
OpenPhone 27: up to 140 hours (fully charged)
Note: Batteries with an unknown charging status are fully
charged in approx. 14 hours.
2.4.3 Charge Display
The charging status of the battery is shown in the display as follows:
OpenPhone 26’s Charge display
75 - 100 % charged
50 - 74 % charged
25 - 49 % charged
0 - 24 % charged
(Frame flashes) Battery nearly discharged
OpenPhone 27’s Charge display
81 - 100 % charged
61 - 81 % charged
41 - 60 % charged
21 - 40 % charged
0 - 20 % charged
(Frame flashes) Battery nearly discharged
Your handset has a battery management system that has to determine the limits
of the battery charging status before it can display an accurate charge level.
15
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Your Telephone's Features Commissioning
When the battery has been replaced, the charge level is not correctly
displayed until a whole charge and discharge cycle has been completed.
When the handset is in the charging station, the flashing or lit sections indicate
charging and the charge level.
Charge warning
When the battery capacity is nearly exhausted, the battery symbol will flash in the
display.
If you are making a call at the time, you still have up to three minutes of talk time
before the handset switches itself off. If you are not making a call and the handset
is not in the charging station, “Battery empty” appears in the display. You can no
longer make a telephone call now.
2.5 Commissioning
2.5.1 Handset Subscription (Checking In)
Your handset can be operated in up to ten different communications systems. To
be able to do this, it must be subscribed to every system, this means: the handset
must be checked in.
Normally the check-in operation is performed when commissioning the handset.
If you are operating your handset in the OpenCom 100 communications system,
checking in your handset will be done by your system administrator.
For the communications systems of other manufacturers:
Enrol your handset in the communications system as described in the chapter
“Phone settings” Menu starting on page 75 (section “System”).
2.5.2 Background Information
Checking in
The OpenCom 100 check-in operation for handsets is initiated via the Web
console, either by the system administrator or by a user with administrator rights.
You will need the following information if you wish to subsequently subscribe a
handset yourself.
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Your Telephone's Features Commissioning
There are two check-in procedures. Depending on which procedure is used, there
are different time limits for the completion of the procedure and you may also
have to enter an authentication code.
■ Simplified procedure: The handset must be subscribed to the communications
system within three minutes. This convenient procedure enables you to subscribe any DECT telephone within this short period of time (“the next handset
is being subscribed”). All menu items in the “Subscription” menu must be confirmed with
■ Secured procedure: The handset must be subscribed within one hour. You will
OK
.
need to know the IPEI of your handset and you may also have to enter an
authentication code (AC) for this procedure. The IPEI can be read out from the
handset's “System” menu (see page 77); the AC can be obtained from your
system administrator or read out from the PBX Configuration: Devices:
DECT Phones menu in the Configurator of the OpenCom 100 (Web console).
Subscription
The handset will store a subscription record for each communications system it
has been checked into. Each subscription record includes a name; whenever the
handset enters the range of a base station, this name will be appear in the
handset’s display.
Registration
Once the handset has been subscribed to (checked into) one or more communications systems you can make and receive calls. If you have activated the
Search
feature (see page 77), the handset will automatically register with the
Auto
nearest base station in its range (provided the handset is in the idle state). If you do
not want to use the auto search feature, you can register the handset with a base
station using the subscription record stored in the handset.
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Your Telephone's Features Displays, Keys and Symbols
2.6 Displays, Keys and Symbols
Receiver
Display
Arrow keys
Softkey
Loudspeaker key
Keypad
Cancel key
SOS
Operating Elements on the OpenPhone 26
on the back:
Loudspeaker
Softkey
Info key
Receiver key
Signal key
Microphone
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Your Telephone's Features Displays, Keys and Symbols
Receiver
Display
Arrow keys
Softkey
Loudspeaker key
Keypad
Cancel key
SOS
Connector for Headset Connector for PC
on the back:
Loudspeaker
Softkey
Info key
Receiver key
Signal key
Microphone
Operating Elements on the OpenPhone 27
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Your Telephone's Features Displays, Keys and Symbols
2.6.1 Displays
¢
‰
œ
OpenCom 100
¤
OpenPhone 26’s Display
œ
¢
¬
Menu
ƒ
1
2
3
1
OpenCom 100 25
Smith
2
10:00
¤
OpenPhone 27’s Display
1 Symbol line (see page 20)
2 Text lines: one line on an OpenPhone 26, three lines on an OpenPhone 27
(see page 22)
3 Softkey line (see page 23)
¬
Menu
3
2.6.2 Symbols in the Display
20
Quality of the radio connection (four bars means a stable radio connection; a single bar means an unstable radio connection)
Call state (receiver key pressed)
Call state (speaker/handsfree activated)
Microphone switched off
Ringer switched off
OpenPhone 26: Battery charging status (refer to OpenPhone 26’s Charge
display starting on page 15)
Page 23
Your Telephone's Features Displays, Keys and Symbols
OpenPhone 27: Battery charging status (refer to OpenPhone 27’s Charge
display starting on page 15)
You have activated the keypad lock.
Redial list
OpenPhone 26: You have received calls or messages (short messages,
E-mail).
OpenPhone 27: You have received messages (short messages, E-mail).
You have received a voice box message. This requires a voicemail system
to be connected to your communications system. The symbol is only
visible if there is no active connection to the communications system.
Telephone book (see page 61)
OpenPhone 27 only:
You have programmed and activated a local alarm (see page 79).
OpenPhone 27 only:
Your handset is checked in as “OpenPhone + Data” and is thus ready for
use with data applications.
21
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Your Telephone's Features Displays, Keys and Symbols
2.6.3 Text Lines
The middle line on the OpenPhone 26 and the three middle lines on the
OpenPhone 27 information on the current connection state or menu lists and
texts are displayed.
In the call state you see in the display the call number or name of caller/called subscriber.
OpenPhone 26
In the idle state, the display shows the user name programmed for the handset
(see page 80) and the internal call number that you entered during enrolment (see
page 77). If the handset is registered on multiple base stations, the name of the
active base station and the internal call number for the handset are displayed.
PABX Menu
Calls
§
OK Esc
¨
Text line on an OpenPhone 26
OpenPhone 27
In the idle state you see the name of the communications system to which the
handset is currently subscribed, the internal call number that you entered during
enrolment (see page 77), the user name programmed for the handset (see
page 80) and the current time.
Selection lists (e.g. telephone book) and the Features menu are displayed in three
line extracts. Use the arrow keys to scroll up or down. Items that can be selected
are displayed with a dark background.
PABX Menu
Calls
Call forwarding
Messages
§
OK Esc
Text lines on an OpenPhone 27
22
¨
Page 25
Your Telephone's Features Softkeys and Other Keys
2.6.4 Softkey Line
The texts and symbols in this line refer to the keys underneath. The contents of the
line change according to the operating status.
2.6.5 Illumination
The display is automatically illuminated when calls are received or when you press
a key. The illumination is automatically switched off again ten seconds after the
last key was pressed.
2.7 Softkeys and Other Keys
The two keys below the display, as well as the arrow keys, are known as softkeys.
The functions assigned to the keys are shown in the lowest line of the display. The
key function changes automatically according to the operating status of the
handset.
2.7.1 Softkey: Arrow Keys
Above the arrow keys you will see symbols that identify the individual functions of
the arrow keys:
OpenPhone 26 OpenPhone 27 Function
The “up” arrow key allows you to select
telephone numbers from the phone
book of your communications system
OpenCom 100.
The “down” arrow key allows you to
select telephone numbers from the
local phone book of your telephone.
When you are entering telephone
numbers or names, you can make
changes by moving a cursor. The arrow
keys allow you to move the cursor to
the beginning or end of the entry.
23
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Your Telephone's Features Softkeys and Other Keys
OpenPhone 26 OpenPhone 27 Function
If a selection list (e.g. phone book or
menu) is displayed, you can use the
arrow keys to scroll to the desired entry.
If a continuous text is shown (e.g. a
message), you can scroll up and down
through the text with the arrow keys.
During a call you can change the
volume of the receiver/loudspeaker
using the arrow keys (with the
OpenPhone 27 also the volume of the
headset).
2.7.2 Softkey: OK
Press OK to confirm the selected function.
If a function only has one quick-switch option, it is operated by this key. Active settings (ON) are indicated by a “ ” next to the relevant item; inactive settings (OFF)
are indicated by a “-”.
2.7.3 Softkey: Esc
Press the
You will then see the selection from the previous menu or the current idle or call
display.
When you navigate within the menu and press and hold the
menu closes and the telephone is in idle state again.
Esc
softkey briefly to exit the section of the menu currently displayed.
Esc
softkey the
2.7.4 Softkey: Redial
¤
Allows you to select a telephone number from the redial list.
24
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Your Telephone's Features Softkeys and Other Keys
2.7.5 Softkey: Menu
A long key press in the idle state displays the main menu. Here you can edit all the
phone settings. The individual menus are explained in the chapter entitled “Main”
Menu starting on page 67.
A short key press invokes a menu that depends on the handset’s state. This menu
only displays the relevant operations that can currently be performed.
2.7.6 Automatic Hide
Menus are automatically hidden under the following circumstances:
■ Whenever you receive a call while your phone is in the idle or call state.
■ In the call state, when you perform input that requires invoking a new, call-
dependent menu (e. g. you press the R-key
■ If you press a softkey that invokes a menu other than the one currently dis-
played.
R to make an enquiry).
■ If you are in a menu and a caller calls you, the caller hears a busy signal. A menu
is exited automatically if for a period of time no input is made.
If you have saved your input in a menu, it remains saved when you leave the menu.
2.7.7 Receiver Key
A The receiver key has the same function as lifting or replacing the receiver of a
normal telephone.
2.7.8 Loudspeaker Key
L This key activates the speaker or hands-free mode.
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Your Telephone's Features Softkeys and Other Keys
2.7.9 Info Key
B By means of this key you can access the various lists (e. g. the call list) as well as
view and change currently activated features (e. g. call protection, call forwarding).
If there are new calls, e-mails, short messages or voicebox messages, then on
the …
… OpenPhone 26 the Info symbol flashes slowly in the display
… OpenPhone 27 the Info key flashes.
Note: In order to be able use the Info key, your communications system must be using a software version of at least
5.22.
2.7.10 Cancel Key
C This key cancels your menu selection without saving the previous entry. If you
are entering numbers or letters, this key deletes the last character. Holding
pressed deletes the complete entry.
C
2.7.11 Signal Key
R This key initiates an enquiry during a call. Holding this key pressed in the idle
state dials the SOS number (if one has been stored).
2.7.12 Hash Key
# Long key press in the idle state switches the key lock on. An active keypad lock
is displayed with a symbol in the symbol line. To unlock the keypad, press the
softkey under this symbol and then the
# key.
2.7.13 Star Key
* Long key press in the idle state switches the ringer on and off.
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Your Telephone's Features Softkeys and Other Keys
2.7.14 Number Keys
The number keys are used to directly enter telephone numbers and names,
including Vanity phone numbers.
In input lines for text, the numerical keypad automatically switches to the entry of
letters. You can enter the following characters by pressing the number keys several
times:
Key Upper-case letter Lower-case letter
1 ? ! , . : ; ” ‘ 1 ? ! , . : ; ” ‘
1
A B C 2 Ä Å À Á Ã Æ Ç a b c 2 ä å à á ã æ ç
2
D E F 3 È É Ê Ë (Euro sign) d e f 3 è é ê ë (Euro sign)
3
G H I 4 Ì Í Î Ï g h i 4 ì í î ï
4
J K L 5 j k l 5
5
M N O 6 Ñ Ö Ò Ó Ô Õ Ø m n o 6 ñ ö ò ó ô õ ø
6
P Q R S 7 ß p q r s 7 ß
7
T U V 8 Ü Ù Ú Û t u v 8 ü ù ú û
8
W X Y Z 9 w x y z 9
9
OpenPhone 26:
0
0 (space) @ $ & * - + = ~ ^ %
OpenPhone 27:
0 (space) @ $ &
OpenPhone 26:
*
A->a a->A
OpenPhone 27:
* - + = ~ < > ^ %
OpenPhone 26:
#
# ( ) { } [ ] / \ < >
OpenPhone 27:
# ( ) { } [ ] / \
OpenPhone 26:
0 (space) @ $ & * - + = ~ ^ %
OpenPhone 27:
0 (space) @ $ &
OpenPhone 26:
A->a a->A
OpenPhone 27:
* - + = ~ < > ^ %
OpenPhone 26:
# ( ) { } [ ] / \ < >
OpenPhone 27:
# ( ) { } [ ] / \
27
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Your Telephone's Features Softkeys and Other Keys
■ When entering text, you can use the arrow keys to move the cursor to the
beginning or end of the entry.
■ Inputs are always made to the immediate left of the cursor position.
■ The input position moves automatically if you pause briefly between your
inputs or if you enter a new character.
■ When entering text, the first letter will automatically be upper case, the
remaining letters automatically lower case. After you enter a space, the next
letter will be upper case once again.
■ While entering text, you may switch back and forth between upper and lower
case by pressing a number key for a longer time. The upper-/lower-case
remains activated until the next time you press a number key longer.
■ A short press of the C key C deletes individual digits/characters (in front of the
cursor), whereas long pressing the key deletes the complete entry.
■ The
Esc
key cancels the entire procedure.
2.7.15 The locking of your telephone interface by the system administrator
The system administrator can lock your telephone’s interface via a setting for your
user group. With the exception of the number keys and the receiver key, all keys of
your telephone then have no functionality.
■ You can then make calls with your telephone but no system functionality can
be configured.
■ The redial functions, telephone books of the communications system, Info
menu and state dependent menus are not available. (These menus are opened
by a short press on the
starting on page 30 chapter.) The local telephone book, however, is accessible
as the lock only affects the functionality of the communications system.
■ Additionally you can turn on and turn off the telephone lock of your telephone
(see also “Protection” Menu starting on page 81).
Menu
softkey, they are described in the Telephoning
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Your Telephone's Features Softkeys and Other Keys
■ If the system administrator has authorised you, you can set the time group if
the communications system (see also “Central settings” Menu starting on
page 85). If your user group authorisation changes according to the time
group, then it is possible that the interface lock of your telephone will be cancelled.
Please consult your system administrator if you have questions concerning your
authorisation.
29
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Telephoning General Information
3. Telephoning
3.1 General Information
3.1.1 Description of Operating Steps
The following descriptions list all the softkey functions of the left and right key
below the display. These functions can be activated by pressing the arrow keys or
the
OK
softkey.
3.1.2 Switching the Handset On/Off
You can switch the handset off by pressing C for longer than one second in the
idle state. You switch it on by pressing
charging station. No ringer or alarm signal is emitted (e. g. for an appointment call)
while the handset is switched off.
3.1.3 Speaker/Hands-free Use
C again or by placing the handset in the
To allow several people in the same room to take part in a call, press the loudspeaker key
when the handset is in a vertical position; in other words when neither the loudspeaker nor the microphone are covered.
Setting the volume
During a call you can adjust the speaker or loudspeaker volume (with an
OpenPhone 27 also the headset volume) to one of a number of levels (three levels
with an OpenPhone 26, seven levels with an OpenPhone 27). You can monitor the
setting in the display.
To adjust the earpiece (or the headset) volume, press the arrow keys; to adjust the
loudspeaker volume, switch the loudspeaker on and then press the arrow keys.
30
L during a call. Repeat to switch off.You will achieve the best quality
Note: When the telephone is in its idle state again, it reverts
to the default menu setting. You can change the default setting in the “Phone settings” menu (see also “Phone settings”
Menu starting on page 75).
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Telephoning General Information
3.1.4 Muting
During a call you can switch your handset's microphone off with
at the other end of the line can no longer hear you.
Unmute
Mute
. The person
switches it back on.
3.1.5 Visual Call Indicator
The receiver symbol ¢ in the display flashes and the display illumination is
switched on to indicate an incoming call.
3.1.6 Time/Alarm
In the idle state, the display shows the current communications system’s time. The
time is automatically updated after an external call. After going into operation for
the first time or changing the batteries, it can take a moment before the
OpenCom 100 communications system transmits the current time.
The OpenPhone 27 also has a programmable alarm function. For details, please
refer to page 79.
3.1.7 Internal and External Telephone Numbers
The internal and external telephone numbers at which you can be reached are
assigned when your OpenCom 100 communications system is set up.
3.1.8 Multiple Connections
Two calls can be made to your handset simultaneously. This means that you can
telephone with two parties, toggle between these connections or initiate a 3-party
conference. Any further callers will hear a busy signal.
If the system administrator has configured a call queue, further calls will enter this
queue (see also the section Calls in the Call-waiting Queue starting on page 34).
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Telephoning General Information
3.1.9 DTMF Postdial/VF Signalling
In the connection state your telephone is automatically set to VF (voice frequency)
signalling. You can use this, for example, to query an answering machine or a voicebox. Consult your system administrator if you have questions concerning this
function.
3.1.10 Call-charge Display
If your network operator transmits call charge information, and if you have dialled
an external number yourself, you will see the amount of the charge for this call
during the call or after you hang up.
3.1.11 Redialling
The last telephone numbers you dialled are stored in the redial list (with the most
recent entry at the top). If a telephone number is also stored in the OpenCom 100
telephone book, you will see the name.
3.1.12 Telephone Lock
You can switch the telephone lock on or off using the
menu after entering your PIN. Switching on the telephone lock changes
lock
dialling rights. You may no longer be able to make external calls or only make
them to a limited extent.
Protection- Telephone
3.1.13 Blocked/Unblocked Call Numbers
Your telephone can be blocked from dialling all or selected external call numbers.
Emergency numbers (e. g. in Germany 110/112) can be entered in a special list,
irrespective of your trunk line access rights, and thus always be dialled. Consult
your system administrator for details.
3.1.14 Keypad Dialling
A number of European network operators need the keypad protocol in order to set
features. Depending on your system configuration your telephone could be set to
keypad dialling during the connection state. If this is not the case, you must switch
your telephone over to the keypad protocol – before dialling – and enter the code
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Telephoning General Information
digits specified by the network operator. These are transmitted directly to the
exchange and evaluated there. You usually get an announcement as an acknowledgement. Consult your system administrator if you have questions concerning
this function.
A*12
This switches your telephone over to the keypad protocol. You can now enter the
code digits for the appropriate keypad.
Note: The setting is deleted again when the connection is
terminated!
3.1.15 Least Cost Routing (LCR)
Whenever you make an external call, your system automatically uses LCR to set up
a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a
network operator yourself for each call (i. e. on a call-by-call basis), then before
making the call, select
(see also the
starting on page 36). This is only necessary if LCR has been configured for you in
the OpenCom 100. Consult your system administrator about this.
LCR off
LCR off
menu in the section entitled “Selection” Menu in the Idle State
Least Cost Routing (LCR) can be evaluated with call forwarding to external
numbers, provided your system administrator has configured LCR and its application in the OpenCom 100 correspondingly. Ask your administrator for the configuration applicable to you.
Note: Baby call and external call forwarding are not automatically routed via preferred connections. In this case, if the
network operator you wish to use is not the default operator,
you must prefix the desired telephone number with the operator’s code.
3.1.16 Transmission of Call Numbers
With ISDN there are different features which allow or prevent the transmission of
(external) call numbers between subscribers.
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Telephoning General Information
“CLIP” feature
CLIP is an abbreviation for “Calling Line Identification Presentation”. The caller’s
telephone number (if transmitted) is displayed. If this number is also stored in the
OpenCom 100 telephone book, the caller’s name is displayed.
“CLIP no screening” Feature
Using “CLIP no screening” outgoing connections instead of sending the real call
number of the caller, send another call number. Thus, instead of being shown your
number, the subscriber you have called is shown, for example, a service call
number. The feature “CLIP no screening” must be enabled by the network provider
and activated in the system configuration by the system administrator. When you
receive an external call where the caller indicates a different number than the one
actually being transmitted, your display will show a “?” next to the call number. If
the indicated call number is saved as a phonebook entry, as usual, the name will
be shown along with a question mark.
“CNIP” Feature
CNIP is an abbreviation for “Calling Name Identification Presentation”. In addition
to the call number, the name configured by the caller is also transmitted and displayed on the corresponding call key. This assumes that the network provider
transmits this information with the connection. If the caller's number is listed in
the OpenCom 100 telephone book, then this – local – entry is displayed in preference.
“CLIR” feature
CLIR is an abbreviation for “Calling Line Identification Restriction”. Before dialling a
telephone number, you can decide from case to case if you wish to prevent your
telephone number from being displayed to the called subscriber. To do this, select
Suppress number
If this feature is not provided, your telephone number will always or never be
displayed, depending on the system setting. Consult your system administrator for
more information.
(see also “Selection” Menu in the Idle State starting on page 36).
3.1.17 Calls in the Call-waiting Queue
The system administrator can configure and activate a call-waiting queue especially for your telephone in the OpenCom 100 system. While you are making a call,
new calls can be queued. These callers first hear an announcement (if the system
administrator has preset an announcement) and then the ring tone. The number
of calls permitted in the call-waiting queue is set by the system administrator
during system configuration, 5 calls for example. When this number is reached,
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Telephoning General Information
further callers hear the busy tone. The calls in the queue are put through in order
of priority (baby calls, door calls, VIP calls, other internal and external calls), irrespective of the order in which they came in.
Calls that have been in the queue for too long are removed, and the callers then
hear the busy tone. The period of time until a call is released is set by the network
operator. In Germany this is usually two minutes and in other European countries
usually three minutes.
Your telephone can have a call-waiting queue even if it belongs to a subscriber
group. A call-waiting queue simultaneously affects call forwarding.
Note: If call-waiting protection is activated on your telephone, you will hear the call-waiting tone every time a new
call comes in. The display indicates if it is an internal or an external call. If call-waiting protection is deactivated and you
end the call, the next waiting call will be signalled.
For more information please refer to the chapter entitled “Call Queue” in the
“OpenCom 100 Mounting and Commissioning” user guide.
3.1.18 Menu Before and During a Call
When the handset is in the idle or call state, state-dependent menus are displayed
when you press the
which you can then activate.
Examples:
1. Another telephone in your pick-up group rings and you want to accept the call.
Press the
You will be connected with the caller.
2. Or a subscriber is busy and you want to be called back. When you hear the busy
signal, press the
The state-dependent menus are individually described at the end of the following
chapters.
Menu
Menu
softkey briefly. Frequently used features are displayed,
softkey briefly, select
Menu
softkey and confirm
Pick-up
Callback
and confirm your choice with OK.
with OK.
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Telephoning General Information
3.1.19 “Selection” Menu in the Idle State
Note: Menu items marked with an * are only displayed if the
corresponding user authorisation has been set in the Configurator.
Press the
the receiver key
Unpark call
previously parked, for instance to make enquiries or to forward calls (see
“Calling …” Menu starting on page 44).
Redial
these numbers again. This menu point is only displayed with an OpenPhone 26.
Phone book
entries, edit existing entries or call one of the stored subscribers. This menu point
is only displayed with an OpenPhone 26.
Pick-up
Pick-up select.
up a call to any other telephone. If the other telephone is in the call state (e. g. an
answering machine is making an announcement), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which
“Call removal” authorisation is activated, otherwise “Pick-up selective” is not possible.
Menu
softkey briefly (this is also possible when you have already pressed
A), and then select …
: Consecutively unparks one or more connections which you have
: The list of the last dialled numbers is displayed and you can dial one of
: You open the OpenCom 100 telephone book. You can enter new
:* You pick up a call made to another telephone in your pick-up group.
:* Once you have entered the telephone number, you can pick
Note: If the called subscriber is a member of a user group
for which pick-up protection is active, “Pick-up” and “Pick-up
selective” are not possible.
Announcement
an announcement to another system terminal (or on a group of system terminals).
Intercom
single system terminal. The microphone of the end terminal called will be
switched on and the person you are calling can immediately answer your
announcement. The “Intercom” function cannot be used for announcements to a
group of terminals.
36
:* Once you have entered the telephone number, you can initiate
: After entering the device ID, you can initiate an announcement to a
Page 39
Telephoning General Information
Charges
telephone.
Door opener
Notes
Suppress number
will not be presented to the called subscriber. This menu item is dependent on the
system settings.
Transmit number
the called subscriber. This menu item is dependent on the system settings.
LCR off
user group the system administrator can determine that LCR should not be used.
In this case this menu item will not be displayed.
VIP call
you are calling has activated call-waiting protection, call protection or call forwarding (on his system terminal), your call will still be acoustically signalled.
Main menu
page 67. You can also open this menu with a long press on the
: You see the charges for the last call and the total call charges for your
:* This activates the door opener.
: Note down a telephone number and a name or select a noted number.
: For the following (internal or external) call, your call number
: For the following call, your call number will be presented to
:* This switches the least cost routing function off. When configuring your
:* Your next call will be treated as a VIP call. Even if the internal subscriber
: The main menu will be displayed, see “Main” Menu starting on
Menu
softkey.
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Telephoning Making External/Internal Calls
3.2 Making External/Internal Calls
3.2.1 Seizing an External Line Manually or Automatically and Entering of Call Numbers
If you hear an external dialling tone when you press the receiver key, your telephone is set to automatic external line seizure. If you hear an internal dialling tone
when you press the receiver key, your telephone is set to manual external line
seizure. Which kind of external line seizure is applicable to you is preset by the
system administrator.
If your telephone is set to manual external line seizure, an internal line will be
seized when you press the receiver key and you can immediately dial an internal
number. For external calls you will have to enter the external line seizure digit
(preset to “0”) before dialling the telephone number. Your system administrator
configures this code digit for all subscribers on the OpenCom 100 system and will
inform you of the current code.
If your telephone is set to automatic external line seizure, an external line will be
seized when you press the receiver key and you can immediately dial an external
number. For internal calls, press the star key
number.
** twice before dialling the internal
If you are dialling a number for a consultation call, or programming a destination
number, enter the numbers in accordance with the type of external line seizure
your telephone is set to.
Example:
You want to programme call forwarding.
■ You can enter an external number directly if the telephone is set to automatic
line seizure. If it is set to manual line seizure, you will need to precede the
external number with the external line seizure digit (preset to “0”).
“Call forwarding MSN” destinations are an exception in that they are always
entered without a code digit.
■ You can ente r an internal number directly if the telephone is set to manual line
seizure. If it is set to automatic line seizure, press the star key
dialling the internal number.
38
** twice before
Page 41
Telephoning Making External/Internal Calls
3.2.2 Making a Call
œ
¢
12345
§
¨
OpenPhone 26’s Display
Dial:
Press
A and dial the telephone number.
Pre-dialling:
Enter the telephone number and press
Edit pre-dialling:
ƒ
Menu
A when the number is complete.
C Press briefly to delete individual numbers.
C Press for longer to delete the entire number.
F Move the cursor to the entry position.
3.2.3 Making a Call from the Redial List
Redial
12345
§
OK Esc
OpenPhone 26’s Display
¨
39
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Telephoning Making External/Internal Calls
Redial
Peter Smith
Anne Johnson
12345678
‘
OK
OpenPhone 27’s Display
Selecting:
Press the left softkey
(telephone number or name). Use the arrow keys to select an entry.
Dial:
Press
A to dial the telephone number selected.
Additional options:
Press
OK
to display a selection menu with the following options:
■
Dial
: Press OK. The number will be dialled.
■
Delete
: The number will be deleted from the list.
Esc
¤
in the idle state. The last subscribers you called will appear
■
Phone book
(
New Entry
Phone Book from Lists or During a Call starting on page 63.
■
Delete all
40
: You can add the number to the OpenCom 100 phone book
) or to an existing entry (
: Following a security prompt, you can delete the entire redial list.
Note: If your internal number (e. g. “30”) has been configured on more than one terminal, you can display and edit
the redial list for the telephone number 30 on any one of
these terminals. If you, for example, delete the redial list on
one of the terminals the list will also be deleted on the other
terminals.
Add
). See also Add Phone Numbers to
Page 43
Telephoning Making External/Internal Calls
3.2.4 Making a Call from the Phone Book
Selecting:
In the idle state, press the arrow key
■ up to open the OpenCom 100 telephone book
■ down to open the local phone book of your telephone.
Phone book
Smith, Peter
§
OK Esc
OpenPhone 26’s Display
¨
TelBook
Johnson, Anne
Miller, Brian
Smith, Peter
OK
‘
Esc
F
OpenPhone 27’s Display
Dialling from the OpenCom 100 telephone book
Enter the first letter/s of the desired name. Press the
begins with the letter you specified. Use the arrow keys
Press
A, the selected number will be dialled.
Alternative: Press the
numbers stored in this entry (
list enabling you to dial the number of the selected phone book entry or to view
more detailed information on the entry.
Dialling from the local telephone book
Enter the first letter/s of the desired name. The first entry begins with the letter you
specified. Use the arrow keys
OK
softkey. Now you can select one of the telephone
Office, Mobile, Private
F to select an entry.
OK
softkey. The first entry
F to select an entry.
). Press OK again to see a
41
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Telephoning Making External/Internal Calls
Press A, the selected number will be dialled.
Alternative: Press the
the subscriber or edit/complete the number before dialling.
Option
Note: For more information please refer to the chapter entitled Making Calls from the Telephone Book starting on
page 61.
softkey. Now you can edit this entry, delete it, call
3.2.5 Making a Call from the Call List
Your handset saves the numbers of the last incoming calls in call lists (calls during
an absence, i. e. missed calls, and received calls). If the system administrator has
configured a voicebox for you, the list indicates the received messages also.
If a caller has called more than once, his calls are grouped in a single entry. If a
caller has suppressed display of the telephone number with CLIR, the call will still
appear in the call list. In the case of several calls with unknown numbers, they are
then grouped together in a single entry.
Entries in the list of missed calls are deleted from that list if the caller has subsequently been able to contact you.
If a caller is stored in your phone book, the name will be displayed.
Selecting:
In the idle state, press the Info key
B briefly.
Select
Missed calls
use the “Calls” menu; please refer to the section entitled “Accepted calls” on
page 69.)
Select an entry with the arrow keys.
Dial:
Press
A to dial the telephone number selected. If you have selected a voicebox
message, your voicebox is called now and you can listen to this message.
42
or
Voicebox mess.
. (To open the list of the accepted calls
Page 45
Telephoning Making External/Internal Calls
3.2.6 Voicebox Queries
There are various ways of listening to the messages in your voicebox:
■ via OpenVoice (from a telephone whose number is not assigned to your voi-
cebox)
■ by calling the voicebox directly (from a telephone whose number is assigned
to your voicebox)
■ by means of the additional menu
section entitled “Applications” Menu on page 85).
Note: For detailed information on the utilisation and operation of OpenVoice, please refer to the add-on guide
“OpenVoice 200 – The Voicemail System in the OpenCom 100
Communications System”.
Applications
in the Main menu (see the
3.2.7 Ending a Call
Press A to end a call.
If the subscriber you are speaking to ends the call, the busy tone for your telephone is switched off after approx. three seconds and you can be reached again.
If the subscriber you are speaking to ends the call while you are in hands-free
mode, the busy tone for your telephone is switched off after a few seconds and
you can be reached again. This also applies if you were connected to the other
subscriber via your headset (only on the OpenPhone 27). The time frame after
which the busy tone is switched off is configured by the system administrator. All
other calls will be ended after 20 seconds if the handset is off-hook.
3.2.8 Using Routes to Make Calls
HZ (routing code, tel. no.)
Enquiry calls:
GRZ (routing code, tel. no.)
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Telephoning Making External/Internal Calls
The OpenCom 100 establishes calls to the desired subscribers either automatically
or via specific routes. Your system administrator configures these routes in the
OpenCom 100 and specifies how each route is seized. In order to manually seize a
specific route for a call, dial the routing code before dialling the (internal or
external) telephone number. By making calls via specific routes, you can e. g.
contact subscribers in the branches of a large company network. It is also possible
to use a manually-entered routing code to record your call-charge data for
external private and business calls separately.
For information on the current routes and their codes, please contact your system
administrator.
3.2.9 “Calling …” Menu
Note: Menu items marked with an * are only displayed if the
corresponding user authorisation has been set in the Configurator.
During a call, press the
Hands-free on
hands-free functionality. This menu point is only displayed with an OpenPhone 27.
Disconnect
Phone book
telephone book as a new entry (
(
Add
). Please see: Add Phone Numbers to Phone Book from Lists or During a Call
starting on page 63.
Park call
receiver and engage in other activities. Parked calls are recorded in a list. You can
remove the calls from the list in whichever order you wish, enabling you to unpark
specific calls as required. Until his call is unparked, the caller will hear music on
hold, provided music on hold has been configured. If you do not unpark the caller
after a certain amount of time, you will receive an automatic recall if your telephone is available again. This automatically unparks the caller. If, however, you are
still making another call and have not hung up, the caller will hear the busy tone
and will be “unparked”.
Authorisation for parking connections and the period of time after which there is a
: The call will be disconnected.
: You can add the other party’s phone number to the OpenCom 100
:* You can park one or more callers to make other calls or put down the
Menu
softkey briefly and then select …
or
Hands-free off
: Here you can activate/deactivate the
New Entry
) or you can add it to an existing entry
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Telephoning Making External/Internal Calls
recall is defined by the system administrator during the configuration of the
system.
Booking number
:* By means of a booking number you can record the call data of
a connection to an external subscriber and save them in the OpenCom 100 for
further analysis. Booking numbers are useful, for example, for calculating costs per
client (fees and times) in an office. Select the menu item. Under
booking number (8 digits maximum) and confirm your entry with the
No.
enter the
OK
softkey.
Incoming calls can also be associated with a booking number. To do so, simply
press the
number under
Menu
softkey after you have accepted the call. Enter the appropriate
Booking number
.
Notes on booking numbers
■ The system administrator defines the length of the entered booking number
when he configures the system.
■ Entering a booking number during a call is possible only if the system adminis-
trator has activated this function for your user group. Only then will the
Booking number
■ For external connections established by you it is important how the route that
menu item be displayed.
you are using for the connection has been configured by the system administrator. Among other things, the system administrator specifies whether a
booking number is entered via the menu during the call. He can, however, also
specify that booking numbers must be entered with a code procedure. In that
case the booking number must be entered before the call is initiated and the
connection is established. It is entered after the routing code and before the
actual destination number.
■ Calls made with booking numbers can be analysed with the OpenCom 100
OpenCount web application.
Pick-up
:* You pick up a call made to another telephone in your pick-up group.
Your first call is put on hold. “Pick-up” is not possible if there are already two active
calls.
Pick-up select.
:* Once you have entered the telephone number, you can pick
up a call to any other telephone. Your first call is put on hold. If the other telephone
is in the call state (e. g. an answering machine is making an announcement), you
pick up the call. “Pick-up selective” is not possible if there are already two active
45
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Telephoning Making External/Internal Calls
calls. The subscriber for whom you picked up the call must belong to a user group
for which “Call removal” authorisation is activated, otherwise “Pick-up selective” is
not possible.
Note: If the called subscriber is a member of a user group
for which pick-up protection is active, “Pick-up” and “Pick-up
selective” are not possible.
Intercept
network operator’s exchange (if this service is enabled). The function is also possible if the caller has already hung up!
Door opener
:* The telephone numbers of “malicious callers” can be saved in your
:* This activates the door opener.
3.2.10 “Busy” Menu
Note: Menu items marked with an * are only displayed if the
corresponding user authorisation has been set in the Configurator.
You have called a busy subscriber. Press the
select …
Disconnect
Callback
for hunt group numbers).
Pick-up select.
up a call to any other telephone. If the other telephone is in the call state (e. g. an
answering machine is making an announcement), you pick up the call. “Pick-up
selective” is not possible if there are already two active calls. The subscriber for
whom you picked up the call must belong to a user group for which “Call removal”
authorisation is activated, otherwise “Pick-up selective” is not possible.
: The call will be disconnected.
:* You leave your callback request with a busy subscriber (not possible
:* Once you have entered the telephone number, you can pick
Menu
softkey briefly and then
Note: If the called subscriber is a member of a user group
for which pick-up protection is active, “Pick-up” and “Pick-up
selective” are not possible.
VIP call
tection, your call will be acoustically signalled on their telephone.
46
:* Even if the internal subscriber you have called has activated call pro-
Page 49
Telephoning Accepting Calls
Door opener
:* This activates the door opener.
3.2.11 Menu During a Call
You have dialled a telephone number and the called subscriber has not yet
accepted the call.
Press the
Disconnect
Door opener
displayed if you have been given the corresponding user authorisation.)
Menu
softkey briefly and then select …
: The call will be disconnected.
: This function activates the door opener. (This menu item is only
3.3 Accepting Calls
3.3.1 Normal Call
When you receive a call, the caller’s number will be displayed (if transmitted). If this
telephone number is listed in your telephone book, you will see the name of the
caller instead. In addition, you will see whether the caller’s telephone number is
the office, the mobile or the private number of a phone book entry (indicated by
B:, M:
or P:).
œ
¢
003012345678
Menu
OpenPhone 26’s Display
ƒ
47
Page 50
Telephoning Accepting Calls
œ
¢
Incom. int. call
Brian Miller
10:00
‘
Menu
OpenPhone 27’s Display
To accept the call, press
Answer” is activated; see page 80).
Menu
opens the “Call” menu (see page 50).
Call for a virtual number (tele secretary)
In the OpenCom 100, numbers can be configured to which no telephone and no
subscriber are assigned (virtual numbers). The system administrator can forward a
virtual number to another internal number, the number of your telephone for
example. Such a forwarded call is signalled as a normal call on your telephone.
External calls with unknown call number
When you receive an external call where the caller indicates a different number
than the one actually being transmitted (CLIP no screening), your display will show
a “?” next to the call number. If the indicated call number is saved as a phonebook
entry, as usual, the name will be shown along with a question mark.
A or take the handset out of the charging station (if “Auto
3.3.2 VIP Calls
These calls from authorised users are signalled even when call-waiting protection,
call protection or call diversion have been activated.
œ
¢
VIP call 24
Menu
OpenPhone 26’s Display
48
ƒ
Page 51
Telephoning Accepting Calls
œ
¢
VIP call
Brian Miller
24
‘
Menu
OpenPhone 27’s Display
You hear a discreet ring tone in this case. The display indicates
caller’s telephone number.
Press
A to accept the call.
VIP call
and the
3.3.3 Calls During a Conversation
External or internal calls during a conversation are signalled acoustically and visually.
œ
¢
Int. call wait.
OpenPhone 26’s Display
The display alternately indicates “Internal call waiting” and the telephone number or
name of the calling subscriber.
œ
¢
Int. call wait.
Brian Miller
24
‘
ƒ
Menu
Menu
OpenPhone 27’s Display
The display shows “Internal call waiting”, the name and call number of the call-waiting
subscriber.
Press
R to place the current call on hold and accept the waiting call.
49
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Telephoning Accepting Calls
Press A to end the current call. The waiting call will now be signalled as a normal
call.
Press
Menu
to access the “Call Waiting” menu (see page 50).
3.3.4 “Call” Menu
You receive an incoming call in the idle state. Press the
then select …
Reject call
hears the busy tone.
Deflect call
scriber. Enter the destination number and confirm this with
the “Deflect call” function if your user group is authorised to forward calls to
internal and/ or external destinations.
Door opener
displayed if you have been given the corresponding user authorisation.)
: You reject the waiting call by pressing the OK softkey. The caller
: You do not accept the call yourself, but deflect it to another sub-
:* This function activates the door opener. (This menu item is only
Menu
softkey briefly and
OK
. You can only use
3.3.5 “Call-Waiting” Menu
You receive an incoming call in the call state. Press the
then select …
Hands-free on
hands-free functionality. This menu point is only displayed with an OpenPhone 27.
Disconnect
or
Hands-free off
: You disconnect the current call and accept the waiting call.
: Here you can activate/deactivate the
Menu
softkey briefly and
Phone book
telephone book as a new entry (
(
Add
). Please see: Add Phone Numbers to Phone Book from Lists or During a Call
starting on page 63.
Park call
accept new calls. The second (waiting) call will then be signalled like a normal call;
you can accept it by pressing the
unpark the parked call by briefly pressing the
50
: You can add the first party’s phone number to the OpenCom 100
New Entry
:* You park the first call. Then press the A key to enable your phone to
) or you can add it to an existing entry
A key. After you have finished this call you can
Menu
softkey.
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Telephoning Enquiry, Toggling, Transfer and Conference
Reject
busy tone.
Accept
held.
Deflect
Enter the destination number and confirm this with
“Deflect call” function if your user group is authorised to forward calls to internal
and/ or external destinations.
Door opener
displayed if you have been given the corresponding user authorisation.)
: You reject the waiting call by pressing the OK softkey. The caller hears the
: You accept the waiting call by pressing the OK softkey. The current call is
: You do not accept the call yourself, but deflect it to another subscriber.
OK
. You can only use the
:* This function activates the door opener. (This menu item is only
3.4 Enquiry, Toggling, Transfer and Conference
3.4.1 Enquiry/Toggling by Means of the R-Key
During a call you can consult another subscriber.
Press the
Now dial the other internal or external telephone number (for manually-seized
external lines with the external line seizure code digit, e. g. 0, see page 38).
R key. The first call is put on hold.
œ
¢
ƒ
R:Peter Smith
Menu
OpenPhone 26’s Display
The display alternately indicates the current subscriber and the subscriber on hold (by
their telephone number or name).
51
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Telephoning Enquiry, Toggling, Transfer and Conference
œ
¢
R: Anne Johnson
Brian Miller
24
‘
Menu
OpenPhone 27’s Display
The subscriber in enquiry and the current call-partner are displayed.
Press
R again to return to the first call. Press R repeatedly to toggle between the
two calls.
To end the enquiry/toggling press the
menu item. If you press the
hold again.
Pressing
A transfers your first call to the subscriber you consulted.
R key again, you are connected to the subscriber on
Menu
softkey and select the
Disconnect
3.4.2 Transferring an Internal/External Call to an Internal Subscriber
You have dialled an internal consultation call (see Enquiry/Toggling by Means of the
R-Key starting on page 51).
If the called subscriber accepts the call, announce the call transfer and press
Or if you do not wish to wait for the called subscriber to answer: Press
other subscriber will be called.
If the called subscriber accepts the call, he/she will be connected to the waiting
call. If the call is not accepted within a certain period of time (by default 45
seconds), you get an automatic callback and are connected to the original subscriber when you press
The period of time after which a recall is made can be changed by your system
administrator. Ask your administrator for the current time value.
A again.
A.
A and the
While a call is being transferred to another internal subscriber, the caller hears
music on hold. The setting Music on hold upon transfer on calling in the Config-
urator of the Web console specifies whether callers continue to hear music on
hold on recall, or whether they hear the ringing tone again.
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Telephoning Enquiry, Toggling, Transfer and Conference
If the called subscriber is busy, press the
with
OK
. Then enter another internal number to transfer the call or press the R key
to be connected to the caller again.
Menu
softkey and confirm
Disconnect
3.4.3 Transferring an External Call to an External Subscriber
External calls can only be transferred to an external subscriber via the “
scriber on hold
You have dialled an external number for a consultation call (see Enquiry/Toggling
by Means of the R-Key starting on page 51); the original (external) caller is kept on
hold.
Press the
Depending on your communications system’s settings, the external calls will be
switched together in your communications system or in the exchange of you
network operator.
Menu
” menu.
softkey briefly and confirm the
Note: When you call an external party and then transfer this
person to another external party, you will bear the costs for
the call between the two external callers. You have no way of
influencing how long the transferred call will last. The connection is established via the OpenCom 100 and occupies
two call channels (ISDN user channels).
Transfer
menu item with OK.
Sub-
3.4.4 “Subscriber on Hold” Menu
Note: Menu items marked with an * are only displayed if the
corresponding user authorisation has been set in the Configurator.
You have put a call on hold and are making a consultation call.
Press the
Hands-free on
hands-free functionality. This menu point is only displayed with an OpenPhone 27.
Menu
softkey briefly and then select …
or
Hands-free off
: Here you can activate/deactivate the
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Telephoning Enquiry, Toggling, Transfer and Conference
Disconnect
new telephone number for a further enquiry or press the
nected with the subscriber on hold.
Phone book
OpenCom 100 telephone book as a new entry (
existing entry (
During a Call starting on page 63.
Park call
page 44).
Booking number
a connection to an external subscriber and save them in the OpenCom 100 for
further analysis (see also “Calling …” Menu starting on page 44).
Call Diversion
scriber with whom you wish to connect your current caller. Enter the telephone
number of the subscriber, announce the call and press the
been transferred. After transfer, you are reconnected with the caller you originally
put on hold.
Transfer
Conference
: You disconnect the current call and return to dialling mode. Enter a
R key. You will be con-
: You can add the phone number of the current subscriber to the
New Entry
Add
). Please see: Add Phone Numbers to Phone Book from Lists or
:* You can park the current call (see also “Calling …” Menu starting on
:* By means of a booking number you can record the call data of
: You put your current caller on hold and then call another sub-
) or you can add it to an
A key. The call has now
:* You connect the subscriber on hold with the current subscriber.
:* You initiate a 3-party conference.
Toggle
Door opener
: You toggle (i. e. switch) between the current and previous subscriber.
:* This activates the door opener.
3.4.5 Internal/External 3-Party Conference
You have dialled an internal or external enquiry call (see the section entitled
Enquiry/Toggling by Means of the R-Key starting on page 51).
If the subscriber accepts the call, announce the conference and select
ference
Press the
54
from the “Subscriber on hold” menu. This initiates the conference.
A key to end the conference.
Con-
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Telephoning Enquiry, Toggling, Transfer and Conference
Note: You can connect the two conference participants with
each other or disconnect a specific participant only by selecting the corresponding item from the “Conference” menu.
If during the conference you want to talk to the conference participants separately
again or disconnect them individually, select the “Conference” menu. Then …
■ select the
the conference and continue the call with the other participant;
■ or select
can toggle between the subscribers using the
End the conference by hanging up or by selecting the
item.
Disconnect
Toggle
to end the conference. Both connections are held and you
menu item to disconnect a specific subscriber from
R key.
End conference
menu
3.4.6 “Conference” Menu
Note: Menu items marked with an * are only displayed if the
corresponding user authorisation has been set in the Configurator.
You have initiated a 3-party conference. Press the
select …
Hands-free on
hands-free functionality. This menu point is only displayed with an OpenPhone 27.
Disconnect
phone number 034565483 from the conference (in this example an external subscriber).
or
Hands-free off
(e. g.
034565483
: Here you can activate/deactivate the
): You disconnect the subscriber with the tele-
Menu
softkey briefly and then
Disconnect
12 from the conference (in this example an internal subscriber).
Phone book
phone book as a new entry (
(
Add
). Please see: Add Phone Numbers to Phone Book from Lists or During a Call
starting on page 63.
(e. g. 12): You disconnect the subscriber with the telephone number
: You can add the caller’s phone number to the OpenCom 100 tele-
New Entry
) or you can add it to an existing entry
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Telephoning Special Calls/Conversations
Park call
conference (see also “Calling …” Menu starting on page 44); this ends the conference.
Booking number
in the conference, you can record the call data of this connection and associate
them with a booking number (see also “Calling …” Menu starting on page 44).
Transfer
remain connected.
End conference
Toggle
scribers.
Door opener
: * You park the consultation call that you made before initiating the
:* If you have called an external subscriber and included him/her
:* You disconnect yourself from the conference. The other subscribers
: You end the conference.
: You terminate the conference and can now toggle between the two sub-
:* This activates the door opener.
3.5 Special Calls/Conversations
3.5.1 Accepting an Appointment Call
You can save appointments with the
menu (see “Messages” Menu starting on page 73).
Appointments
menu item in the
Messages
At the appropriate time, the appointment message appears on the display and
your telephone rings for a period of one minute with the ringer volume steadily
increasing.
To view the appointment message press the
call with
If you are in conversation during an appointment call, you will hear a special tone
and the display indicates the appointment number. After you finished conversation a short message informs you that the appointment expired.
56
OK
.
A key and confirm the appointment
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Telephoning Special Calls/Conversations
3.5.2 Baby Call
You can save an internal or external telephone number in the menu item
of the “Protection” menu.
call
If the “Baby call” function has been activated and you press the
state, this programmed telephone number is dialled when a specified period has
expired (presetting is five seconds). If you begin dialling a telephone number
within the specified period, the baby call is cancelled.
Your system administrator configures the baby call period from 0 to 20 seconds for
all subscribers on the OpenCom 100, and will be able to tell you the current value.
A key in the idle
Baby
3.5.3 Doorbell, Door Opener
... opening the door while the telephone is in the idle state
Press the
To open the door, select the
… opening the door during a call
If the doorbell signal is triggered during a call, you will hear the discreet callwaiting tone.
To open the door, select the
A key.
Door opener
Door opener
menu item in the menu displayed.
menu item in the menu displayed.
Note: The
entrance intercom call. The door opener function controls a
relay contact in your system which can also be connected to
other devices. Consult your system administrator for further
details.
Door opener
menu item is not dependent on an
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Telephoning Special Calls/Conversations
3.5.4 Entrance Intercom Calls
Calling the Entrance Intercom
If your system is connected to an entrance intercom, you can use it as follows to
speak with visitors:
A*101
In an enquiry call:
GR*101
If you are operating a “DoorLine” entrance intercom, use the following code
procedure:
A*102
In an enquiry call:
GR*102
Signal when the telephone is in the idle state
Press the
A key. You can speak with the visitor.
Signal during a call
If the doorbell signal is triggered during a call, you hear a call-waiting tone.
Proceed as described in the section entitled … opening the door during a call
starting on page 57.
Door Call Forwarding
You can forward calls signalled from the doorbell to another (internal or external)
call number, a so-called “pharmacy line”. This is done by means of the following
code-number procedure (or via the
entitled “Call forwarding” Menu starting on page 70).
On:
A*151* (trunk line seizure code, e.g. 0 Z (Destination tel. no.) #
Off:
A#153#
Several doorbells can be configured in the OpenCom 100. You can forward these
doorbells using the appropriate code number procedure. For example, select
Call forwarding
menu; see the section
153, to forward calls for doorbell 3 or to switch off the forwarding of calls for
doorbell 3.
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Telephoning Special Calls/Conversations
How many doorbells are available and with which code number procedure these
can be forwarded depends on the entrance intercom that is connected. Please ask
your system administrator which code number procedure you should use.
Call duration
All door calls are automatically terminated after a specific period has expired (presetting is 60 seconds). This ensures that forwarded door calls do not unintentionally lead to continuous calls (e.g. to a voicebox).
Your system administrator can configure the period in the OpenCom 100 from 30
to 300 seconds and will be able to tell you the current value.
3.5.5 Announcements (with and without Intercom)
Announcements can only be made to system terminals. For you to be able to use
this function, the system administrator must set up the corresponding authorisation for you. Announcements can be set up on single or multiple system terminals. The “Announcement” function is available in two versions.
■ Announcement with intercom: the microphone of the terminal called is
switched on and the person you are calling can immediately answer your
announcement. An announcement with intercom can only be conducted to a
single system terminal (not a group of terminals) .
■ Announcement without intercom: The called subscriber hears a special infor-
mation tone followed by your announcement. In order to answer your
announcement, the subscriber has to take the call just like a normal call (please
refer to the section Responding to an Announcement on page 60 also).
If you make an announcement to a group of system telephones (e. g. to a hunt
group number on which calls are signalled simultaneously), all subscribers
called hear the announcement at the same time. You hear a signal tone via
your telephone when the (announcement) connection has been made to all
called subscribers. If one of these subscribers replies to the announcement (by
accepting the call), the announcement call to the other system terminals is terminated.
If the called subscriber is a member of a user group for which announcement protection is active, no announcements are made to that subscriber’s call number.
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Telephoning Special Calls/Conversations
Making an Announcement without Intercom
Briefly press the
call number (of a single terminal or of a group of terminals). Your telephone is
switched to the hands-free mode. Make your announcement.
Making an Announcement with Intercom
Briefly press the
the device-ID of the terminal. Your telephone is switched to the hands-free mode.
Make your announcement.
Responding to an Announcement
… for an announcement without intercom
If you receive an announcement yourself, you will hear a special information tone.
The display indicates
Menu
softkey. Select
Menu
softkey. Select
Announcement
Announcement
Intercom
and the caller’s name.
. Under
. Under
Device-ID:
To:
you enter the
you enter
To respond, press the
Accept
To reject, briefly press the
subscriber making the announcement then hears the busy tone.
… for an announcement with intercom
Your telephone switches to the hands-free mode when it receives the
announcement. You can speak with the caller immediately.
and confirm with OK.
A key. Alternatively: briefly press the
Menu
softkey. Select
Reject
and confirm with OK. The
Menu
softkey. Select
3.5.6 Answering a Callback
If you call another subscriber in your OpenCom 100 communications system and
the line is busy, you can request an automatic callback using the corresponding
menu item.
Briefly press the
A callback is carried out when the other subscriber is available again. Your telephone will then ring.
Press
A and the other subscriber will be called.
Menu
softkey. Select
Callback
and confirm with OK.
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Telephoning Making Calls from the Telephone Book
3.6 Making Calls from the Telephone Book
3.6.1 The OpenCom 100 Telephone Book
Approximately 2,000 entries can be saved in the telephone book of your communications system.
This number includes the centrally administered telephone book, the personal
entries of all subscribers, and, provided you are using the multi-company variant
of the OpenCom 100, the entries in the companies’ telephone books.
How many entries you can save in your personal telephone book is determined by
your system administrator when configuring the OpenCom 100. The personal
entries are automatically sorted into the comprehensive register, but can only be
viewed on your telephone. (However, the system administrator or a person with
the corresponding authorisation can delete your telephone book completely.)
Note: The OpenCom 100 phone book can also be edited
from the Web console, provided the system administrator
has authorised you to do so. Consult with the system administrator regarding authorisation.
For instructions on managing the the telephone book, refer to the section entitled
“Phone book” Menu starting on page 83.
3.6.2 “Phone book” Menu
In the idle state briefly press the upper arrow key F and then select …
Look up name
entitled Number Keys starting on page 27). Press the
first telephone book entry beginning with the characters you entered. If you do
not enter any characters and press
Using the arrow keys
name.
Press the
under the selected name (e. g. an office number and a private number), the
so-called default number will be dialled.
: Enter the letter or name you are searching for (see also the section
OK
softkey. You will see the
OK
, the list will begin with the first entry.
F, you can scroll through the list and select the desired
A key to call the subscriber. If there is more than one telephone number
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Telephoning Making Calls from the Telephone Book
If you press the OK softkey, you can select one of the numbers in the phone book
entry (
Office, Mobile
confirming with
dialling number (the latter only in the central phone book) with
OK
you can
or
Private
Dial
) before establishing the connection. After
the number or view the number and speed-
Info
.
New preset
display as a menu item when you open the telephone book. This allows you to go
to a specific section of the telephone book (e. g. to the entries of a particular
company) to search for and select a particular name there. You can enter up to six
search names.
Delete preset
search entries.
If the entries
the abbreviated form of the menu for making selections from the telephone book.
Enter the initial letter of the desired entry in the
through the list using the arrow keys
: Here you can enter a letter or name. This entry will then appear in the
: If required you can delete one or more of the programmed
Note: By default, the “Phone book” menu appears in the abbreviated form without the
entries. If required, the system administrator can use the
Configurator in the Web console to activate these additional
entries for your user group.
Look up name
and
New preset
Look up name
are not displayed, you are viewing
Name:
field and, if necessary, scroll
and
New preset
F.
3.6.3 Speed-Dialling
All central telephone book entries can also be selected by two-digit or three-digit
speed-dialling numbers once they have been configured. The two-digit speeddialling numbers are in the range 00…99, the three-digit are in the range
000…999. Ask your system administrator how many digits are valid.
Selecting a speed-dialling destination
A*7Z (SD no.)
alternatively:
A*7*Z (SD no.) #
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Telephoning Making Calls from the Telephone Book
Note: If you have the telephone book open, instead of keying in the name (see the paragraph commencing “Look up
Name” on page 61), you can also press the
the speed-dialling destination to find the name entry.
* key and enter
3.6.4 Add Phone Numbers to Phone Book from Lists or During a Call
You can add phone numbers saved in your caller list or your redial list to a phone
book (see “Calls” Menu starting on page 68 and Making a Call from the Redial List
starting on page 39). You can also add the other party’s phone number to the
phone book during the call.
Select the
■
■
Add phone number as new phone book entry
Select
Personal, Central, Company
book. If your system administrator has authorised you (or the user group you are
part of) accordingly, you can also edit the central phone book and your company’s
phone book. Select the desired phone book and press
Office, Mobile, Private
be saved as. Confirm your selection with
Enter
You can add to the phone book entry by entering further phone numbers.
If you add the entry to the central phone book, you can assign a speed-dialling
number. Select
can accept this number or enter another one which is not in use. Confirm with
Phone Book
New Entry
Add
: You can add the phone number to a phone book.
: You can add the phone number to an existing phone book entry.
New Entry
Name
and
Abbrev. no.
menu item.
and press OK.
First Name
: You can add the entry to your personal phone
OK
.
: Define the kind of phone number the list entry should
OK
.
. Confirm each entry with OK.
The system will offer a speed-dialling number. You
OK
.
For each number of the entry you can determine whether your own phone
number is to be suppressed whenever you dial this phone number from the
phone book.
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Telephoning Making Calls from the Telephone Book
If you want your number to be displayed, confirm
not, use the arrow keys to scroll down to
Then select the default number (
Default private
is used if you do not select any other number before establishing the connection.
Press
OK
to save the entry.
Add phone number to a phone book entry
Select
Add
and press OK.
) and confirm with OK. The default number is the number that
Personal, Central, Company
book. If your system administrator has authorised you (or the user group you are
part of ) accordingly, you can also edit the central phone book and your company’s
phone book. Select the desired phone book and press
In the relevant phone book, select the entry you would like to add a number to
(please also refer to the explanations under “Look up name” in the section entitled
“Phone book” Menu starting on page 61).
Office, Mobile, Private
be saved as. Confirm with
Note: If you want to edit phone book entries (to change the
name or number, for example), use the “Phone book” menu
(see also “Phone book” Menu starting on page 83).
Default office, Default mobile
: You can add the entry to your personal phone
: Define the kind of phone number the list entry should
OK
.
Suppress number
Transmit number
and confirm with OK.
OK
.
with OK; if
or
3.6.5 Your OpenPhone 26/27’s Local Phone Book
In addition to the phone book of your OpenCom 100 communications system,
your OpenPhone 26/27 also has a local phone book with 50 entries that are saved
in the telephone’s memory.
In the idle state briefly press the lower arrow key
Look up
letter. Use the arrow keys to select the desired name.
Then press …
64
: Entering a single letter will take you to the entries beginning with this
F.
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Telephoning Making Calls from the Telephone Book
■ the A key to dial the number;
■ the
Option
The local phone book’s menu (OpenPhone 26)
New Entry
Confirm with
softkey to display the local telephone book menu.
: You create a new entry. Enter the phone number and the name.
OK
.
Use number
Call up
Show Entry
Edit Entry
Delete Entry
Quick call
speed-dialling number (0…9). The speed-dialling number programmed is displayed to the left of the telephone book entry. When the OpenPhone 26 is in the
idle state, you can press and hold the speed-dialling number (keys 0…9) to view
the associated entry in the local telephone book. This copies the number to onhook dialling, where you can then dial it by pressing
The local phone book’s menu (OpenPhone 27)
New
: You create a new entry. Enter the phone number and the name. Confirm with
OK
.
Edit
Delete
: The number is transferred and can be edited before dialling.
: The number is called.
: The telephone book entries can be viewed (names and numbers).
: You edit the selected entry. Save your changes with OK.
: You delete the selected entry (without a security prompt).
: You can allocate the selected entry in the local telephone book a
A.
: You edit the selected entry. Save your changes with OK.
: Delete the selected entry after confirmation.
Delete all
mation.
Quick call
quick call number (0…9). The quick call number is displayed to the right of the
telephone book entry. When the OpenPhone 27 is in the idle state, you can press
and hold the speed-dialling number (keys 0…9) to view the associated entry in
the local telephone book. This copies the number to on-hook dialling, where you
can then dial it by pressing
: All entries in the local telephone book are deleted after confir-
: You can allocate the selected entry in the local telephone book a
A.
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Features and Menus How to Set Features
4. Features and Menus
4.1 How to Set Features
There are different ways to set the features of your telephone and the system:
4.1.1 Using Menus
Activate the menus with the corresponding softkey as described under Displays,
Keys and Symbols starting on page 18 and make the appropriate setting. Use the
arrow keys and the
4.1.2 Using the Star and Hash Keys
Many features can be set by entering code digits. This is done using the * or #
key combined with a specific string of code digits.
OK
softkey to select items.
Note: Press the softkey longer than you would when telephoning. Only then will the Main menu appear in the display.
Code digit input is intended primarily for analogue telephones in your system. The
code digits can also be used on your system telephone and are described in the
short user guide “Code-number Procedures” (this is supplied with the system). You
can view the up-to-date online summary via the Codes item in the System info
menu of your communications system’s Web console.
4.2 The Menus
Note: Some menu items are only displayed on your tele-
phone if you belong to a user group that is authorised to use
the corresponding feature. If you are unable to use a particular feature or have any questions, consult your system
administrator.
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Features and Menus The Menus
4.2.1 “Main” Menu
This menu contains all available features. Some of the menu items can be found in
other menus as well. For example, incoming e-mails are located under
in the main menu and can also be called up by way of the Info key
configured accordingly). Features that affect the availability of your telephone
(e. g. active call protection) can be found in the main menu and also in the menu
Active features
, which you can call up by pressing and holding the Info key B.
Messages
B (if it has been
Press and hold the
the
Menu
softkey and select the menu item
groups of menus …
Calls
: This contains the most important features relevant to a call.
Call forwarding
can program on your telephone. Further, the system administrator can program
call forwarding where the call number of the caller is analysed (“SCF: Selective Call
Forwarding”). Potentially this could be the reason why specific calls do not reach
you. If you have any questions concerning this functionality, please consult your
system administrator.
Messages
mails that you have received and sent. You can also configure appointments and
activate pre-defined messages (“Messenger” function).
: This menu group provides information about short messages and e-
Phone settings
your personal requirements (e. g. volume, ringer settings, key lock and display contrast).
Protection
phone lock.
Connections
a call. Depending on the particular state, these features are also displayed in the
menus that you can call up during a connection.
Menu
softkey or, if the telephone is idle, press (but do not hold)
Main menu
: This menu group contains all types of call forwarding that you
: In this menu group you can configure your telephone to meet
: Among other things, you can activate the call protection or the tele-
: This menu group provides you with all the features that can affect
. This displays the primary
Phone book
Applications
telephone in conjunction with additional programme packages of your communications system. If your system administrator has set up, e. g. a voicebox with the
: You can edit the system telephone books in this menu group.
: This menu group contains all functions offered by your system
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Features and Menus The Menus
OpenVoice additional programme for you, a menu will be offered to you here for
querying and configuring your voicebox.
Central settings
item, it is only available if your system administrator has configured the appropriate authorisation for your user group.
: Here you can make system settings. This is an optional menu
4.2.2 “Calls” Menu
First select
■
Missed calls
reach you. This also applies to calls transferred to you from other internal subscribers. Which calls are recorded in your call lists is determined by the authorisations of your user group. Your system administrator can specify that internal
calls, external calls, calls when busy, and calls from the door all be included in
your call list. If a caller is listed in the system’s telephone book, the caller’s name
is displayed instead of the call number. A call when busy is indicated by the
handset symbol. When you receive an external call where the caller indicates a
different number than the one actually being transmitted, your display will
show a “?” next to the call number. If the indicated call number is saved as a
phonebook entry, as usual, the name will be shown along with a question
mark. Door calls are shown either with the call number, or with the name of the
doorbell, depending on the type of door intercom in use. If a caller has suppressed the display of his or her call number using CLIR, the call will still be
shown in the call list. Where several calls from unknown numbers have been
made, they are grouped together into a single entry. The system administrator
can, however, during system configuration, determine that any calls with
unknown call numbers will not be included on your call list.
Call lists
: Here you can see the call numbers of callers who have tried to
and then …
Select an entry and then one of the following options.
–
Dial
: Call the caller back.
–
Delete
you called back the caller.)
–
Phone book
Numbers to Phone Book from Lists or During a Call starting on page 63).
68
: The entry is deleted. (An entry will be automatically deleted after
: You add the entry to a phone book (please see Add Phone
Page 71
Features and Menus The Menus
–
Info
: This displays information about the caller: telephone number or name,
time of the last call and the number of calls.
–
Delete all
■
Accepted calls
with whom you last spoke. You can edit this list in the same way as the “missed
calls list” (see previous section).
■
Voicebox mess.
tified by the caller’s phone number or, if stored in your phone book, by the
caller’s name. Messages that have not yet been played back are marked with a
tick (
“
) on the OpenPhone 26, on the OpenPhone 27 with a “+”. Messages that
have been played back are marked by a “-”. Select a message and one of the
following options.
: You delete all entries from the call list.
Note: If your internal phone number (e. g. “30”) is installed
on several terminals, you can view and edit the call list for extension 30 on each of these terminals. For example, if you delete the call list from one terminal, it will be deleted from all
others as well.
: You see the telephone numbers or the names of the callers
: You see the list of messages received. Each message is iden-
–
Play
: Listen to the message the caller recorded. You can also use the number
keys 4 (rewind), 5 (pause) and 6 (fast forward) to control message playback.
–
Dial
: Call the caller back.
–
Delete
–
Phone book
also Add Phone Numbers to Phone Book from Lists or During a Call starting on
page 63).
–
Forward
with or without a comment. Under
voicebox. Confirm a recorded comment by pressing the
–
Info
well as the duration, date and time of the selected message.
–
Delete all
: The message will be deleted.
: You add the caller’s telephone number to a phone book (see
: Forward the message to a voicebox of another OpenCom 100 user,
To:
, enter the phone number of the other
A key.
: Use
Info
to view the telephone number or user name of the caller, as
: You delete all messages stored in your voicebox.
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Features and Menus The Menus
Note: The options for editing a voicebox message are only
executed if a voicebox has been activated (in the
OpenCom 100’s Configurator, OpenVoice: Voiceboxes
menu).
Charges
charges for your telephone.
Remote charges
entering the other user’s internal number or by selecting a number from the telephone book.
Hunt group
sponding hunt groups will be displayed. You can switch hunt group calls to your
telephone on or off using
you are a member of several hunt groups). A “+” indicates that the hunt group
number it precedes is switched on; a “-” indicates that the hunt group number is
switched off.
: Here you can see the amount charged for the last call and the total
: You can view the charges of other OpenCom 100 users by
: If your device belongs to one or more hunt groups, a list of corre-
On/Of
f (for individual hunt group numbers or
Note: If you are the last reachable member of the hunt
group and you log out then any further callers will hear a
busy signal.
All
if
4.2.3 “Call forwarding” Menu
Notes on call forwarding
You can forward internal or external calls intended for yourself (with the exception
of hunt group calls) to another internal telephone number or, provided that you
have the necessary user group authorisation, to another external telephone
number. Calls can be forwarded either immediately, after a specified period of
time (delay) or if the line is busy. You can configure more than one call forwarding
mode at the same time (
example, configure call forwarding
phone number, and call forwarding
telephone number. When configuring the system, the system administrator specifies in seconds the period of time after which a call is forwarded in the
forwarding mode. If more than one forwarding mode has been activated,
delay
Immediately
is given priority.
Immediately, After delay
Immediately
After delay
for external calls to one tele for internal calls to a different
or
Busy
). You can, for
After
If OpenVoice, the integrated voicemail system of the OpenCom 100, is installed,
you can also forward your calls to a voicebox configured for you.
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Features and Menus The Menus
Least Cost Routing (LCR) can be evaluated with call forwarding to external
numbers, provided your system administrator has configured LCR and its application in the OpenCom 100 correspondingly. Ask your administrator for the configuration that applies to you.
The OpenCom 100 may be configured with phone numbers that are not associated with a phone or a user (virtual telephone numbers). Neither internal nor
external phone numbers can be forwarded to a virtual telephone number; the
OpenCom 100 will not execute this type of double forwarding.
Configuring call forwarding
First select
Call forwarding
and then …
Call diversion
warding mode. Then key in the call forwarding destination (please refer to the
chapter entitled Making External/Internal Calls starting on page 38). Then select
whether internal calls, external calls or all calls should be forwarded to the destination number. Activate call forwarding with
cated by a “+” sign. This is followed by the call forwarding destination.
Divert MSN
MSN you can use this form of call forwarding to forward incoming external calls to
external destinations. Several MSNs can be grouped together (this is configured
by the system administrator) and forwarded to a common destination number.
The display indicates a list of the configured MSNs and MSN groups. Select an
entry. Then select
Then key in the external destination number and activate the function. Active call
forwarding is indicated by a “+” sign. This is followed by the call forwarding destination. A “?” preceding the entry,
warding is active for some MSNs or that there are different call forwardings activated for this group.
: Select
: “Divert MSN” is available for ISDN multi-terminal accesses. For each
Immediately, After delay
Immediately, After delay
on
. Active call forwarding is indi-
Note: All calls for the telephone numbers of your telephone
are forwarded (with the exception of hunt group numbers). If
a number is stored on more than one telephone, then calls
made to any of the other telephones will be forwarded as
well.
or
? MSN Group 1
or
Busy
for the for-
Busy
for the forwarding mode.
for example, means that call for-
Note: For this type of call forwarding, the (external) destination number is always entered without the trunk line seizure
code digit. If “Divert MSN” is executed in the exchange
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Features and Menus The Menus
(= external call forwarding, configured by the system administrator), it can take a few seconds after configuration for call
forwarding to be activated in the exchange.
Divert door
are forwarded. If several doorbells are configured on the communications system,
first select the doorbell whose calls are to be diverted. How many door bells are
available and with which names they are listed in the menu, depends on the type
of entrance intercom. Consult your system administrator if you have questions
concerning the configuration of the door bells. Then key in the call forwarding
destination (please refer to the chapter entitled Making External/Internal Calls
starting on page 38). Activate call forwarding with
indicated by a “+” sign. This is followed by the call forwarding destination.
Remote divert
phone numbers of other OpenCom 100 users. In order to do so, “Call forwarding
for other user” authorisation is required, otherwise this menu item will not be displayed. Also, you can configure call forwarding only for those users whose terminal
has not been blocked for this type of access (these users will themselves have
authorisation to “Prevent call forwarding by other user”).
Enter the internal phone number for which you want calls to be forwarded. The
rest of the procedure is identical with the one for configuring call forwarding for
your own telephone (see page 71).
Follow me
to which calls for an original (source) telephone are forwarded. The PIN of the
source telephone is required for this function. If the “follow me” function is active,
all telephone numbers of the other telephone are forwarded immediately (with
the exception of hunt group numbers).
: With this type of call forwarding, all calls signalled by the doorbell
On
. Active call forwarding is
: This function allows you to configure call forwarding for the
: This type of call forwarding is configured on a destination telephone
As the
Source
warded from the source telephone to the destination telephone. Then enter the
PIN
of the source. Activate the follow me function with On option.
To deactivate the follow me function, select the
phone or on the other telephone (source). Alternatively, on the other telephone
(source), you can deactivate the “follow me” function by switching off the function
“Divert call immediately”.
72
, enter the internal telephone number for which calls are to be for-
Off
option on your own tele-
Page 75
Features and Menus The Menus
4.2.4 “Messages” Menu
First select
Short messages
terminals. On arrival of a new message then on the …
… OpenPhone 26 the Info symbol flashes slowly in the display
… OpenPhone 27 the Info key flashes.
■
Received mail
to scroll through the display functions.
–
message, the sender and the date/time.
–
–
Enter the internal call number of the user to whom you would like to forward
the message. Optionally you can select a call number from the telephone book.
Confirm the entry/selection of the call number with
–
■
Outgoing mail
described in the above section, you can forward or display these messages.
Messages
Show
: Select an entry and press the OK. You see the “Subject” text of the
Delete
: You delete the message.
Forward
Delete all
and then …
: Short messages can be exchanged between users with system
: A list of senders of messages is displayed.Use the arrow keys
: Select an entry. You can now edit the text of the message. Press OK.
OK
.
: You delete all messages.
: A list of messages sent by you is displayed. In the same way as
■
New message
(max. 160 characters) and then press
user to whom you would like to send the message. Optionally you can select a
call number from the telephone book. Confirm the entry/selection of the call
number with
Messages can also be sent to system terminals from the OpenCTI 50Web appli-
cation. You will find more information on this in the OpenCom 100 online help.
E-mail
selection menu appears allowing you to display the e-mail (subject, sender, date/
time), delete the selected e-mail or delete the entire list of e-mails. Use the arrow
keys to scroll through the display functions.
: You will see the list (senders) of e-mails received. Select an entry: A
: You can send a new message to another user. First enter the text
OK
. Enter the internal call number of the
OK
.
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Features and Menus The Menus
Appointments
appointment, select one with the arrow keys and
the time at which the appointment reminder is to be activated. Select
enter the reason for the appointment. Select
you want the appointment call to be signalled: once only (
day (enter the specific date),
appointment reminder with
Your phone will ring at the set time and the appointment number appears on the
display. Press the
Messenger
status, i. e. whether you are available or not. For instance, you can indicate that you
are currently not in the office or on holiday. The Messenger provides a number of
specially prepared message texts for this purpose. Select one of these message
texts and press
selected text appears on that subscriber’s display, provided his telephone is a
system terminal. If you don't want any message to be displayed, set the text to
“Available”.
Optionally you can create your own text (max. length 23 characters). Select the
Text:
menu entry, enter the text and press OK. The text is now saved in the Mes-
senger list and selected. You can replace this text at any time.
You can also enter and select the Messenger text via the OpenCTI 50 Web application.
: You see the status of both appointments. To programme an
OK
Mo - Fr
On
or
Sa - Su
or deactivate it with
Repeat
or
. Under
Every day
Off
Time
you can enter
Reason
and determine how often
Single
.
) or on a fixed
. Activate the
to
A key to display the reason for the appointment.
: You can use the Messenger to inform other subscribers about your
OK
. If a subscriber now calls you from a system telephone, the
Note: The settings of the Messenger are saved and are also
available after a restart of the communications system.
Received fax
set up the fax function in your OpenCom X320 communications system. You see
the list of received faxes. When you select an entry, an additional window provides
you information on the sender and the time of fax reception. The fax is saved as an
image file within the communications system (the additional window contains
information on file size). To view and save the fax, use the OpenCTI 50 web application.
74
: This menu entry is only shown when the system administrator has
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Features and Menus The Menus
4.2.5 “Phone settings” Menu
First select
Key lock
vation. Confirm this with
the symbol line. To unlock the keypad, press the softkey under this symbol and
then the
Audio
This menu is only displayed with an OpenPhone 26.
■
Volume
volume or enter a digit from 1 to 3.
■
Ringer settings
your telephone (
Volume
(0 deactivates the ring tone).
Melody
incoming calls: internal calls, external calls, messages and VIP calls. Select the
type of call (
using the arrow keys or entering a digit from 1 to 9.
Phone settings
: You can lock the keypad of your handset to prevent accidental acti-
and then …
OK
. An active keypad lock is displayed with a symbol in
º
# key.
: In this menu you configure volume and ringing signals for your telephone.
: Select
: Use the arrow keys to change the volume or enter a digit from 1 to 7
: You can use different melodies to distinguish between four types of
Ear-piece
: You can configure the ring tones for incoming calls on
Volume
Internal, External, Messages, VIP
Note: In the Configurator of the Web console the option
Ringing tones as cadences is used to specify whether melo-
dies are to be played in full or whether all melodies are all to
be played at the same speed (played as cadences). The setting in the Configurator also affects melodies on system
telephones if selected. This means you may only hear parts
of some melodies.
and
or
Speaker
Melody
. Use the arrow keys to change the
).
). Then select a melody by
■
Info tones
again (
Key click
Confirm. tones
hear a confirmation tone.
Low battery
empty battery, you will hear four signal tones.
Coverage warn.
the base station your telephone is currently registered on.
: Using the OK softkey you deactivate an info tone or activate it
“
). The following info tones are available:
: Every key press results in a click.
: Every time a handset setting is switched on or off you will
: Three minutes before the phone is switched off due to an
: You hear a warning tone when you leave the radio range of
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Features and Menus The Menus
Ringer Settings
: In this menu you configure volume and ringing signals for
your telephone. This menu is only displayed with an OpenPhone 26.
■
Melody
: You can use different melodies to distinguish between four types of
incoming calls: internal calls, external calls, messages and VIP calls. Select the
type of call (
Internal, External, Messages, VIP
). You can select from 30
different melodies.
Then select the melody. Enter 1 … 9 or in quick succession two digits 10 … 30
or modify the displayed number with the arrow keys.
■
Type
: As well as a melody, you can assign a different kind of signalling to every
call: The active setting is displayed with
confirm with
–
Full Melody:
–
Single
–
Chirp
■
Device
OK
.
Ringer signalling with a complete melody
: As ringer signalling the set melody will only be played once.
: Short melody, is also only signalled once
: You can select the combination of signal generators with which the
call will be signalled. An active signal generator is marked with
desired signal generator and switch it on or off with
“
. Select the desired setting and
“
. Select the
OK
.
–
Buzzer
: Activate or deactivate the acoustic ringer tone. If you deactivate the
signal generator then this is shown in the display with the symbol.
–
Vibrator
: Activate or deactivate the vibration signal generator.
Note: If you deactivate all signal generators, then the call is
only signalled with a flashing symbol in the display.
■
Volume
or with the arrow keys and confirm with
System
: Select the ringer tone volume signalling (1 … 7) via entering the digit
OK
.
: This menu contains the settings for subscribing (checking in) the handset
to the base station. Refer also to the information given in the chapter entitled
Commissioning starting on page 16.
■
Subscribe
(OpenPhone 26) /
Subscription
(OpenPhone 27): Use this
menu to subscribe the handset to one or more base stations. In this menu you
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Features and Menus The Menus
also administer the subscription records that have been set during check-in
operation. You will find further information in the sections OpenPhone 26’s
“Subscribe” Menu on page 77 and OpenPhone 27’s “Subscription” Menu on
page 78.
■
IPEI
: You can read the International Portable Equipment Identity code of your
phone here.
OpenPhone 26’s “Subscribe” Menu
■ You have selected the menu entry
Subscribe
. Now select one of the fol-
lowing options:
–
Subscribe PP
: Subscribes the handset (PP = Portable Part) to the base
station (FP = Fixed Part). If you wish to check in the handset using the secured
procedure, you will need the FP PIN of the base station (also referred to as AC =
Authentication Code). If you are using the simplified procedure, leave this field
blank. For more information on checking in handsets, refer to the
OpenCom 100 online help. Press
–
Autom. Search
: If you have subscribed your handset to several base sta-
Subscribe
.
tions, in the idle state it will automatically select one of the base stations in
range. Your handset will thus automatically register on one of the base stations
on which it is subscribed to as soon as you are no longer within the range of
the current base station. If the handset is subscribed to one or more base stations, the menu option “Auto search” is used to open a list of subscription
records. Use the arrow keys to select a base station and press
Option
. The fol-
lowing settings can then be made for that subscription record:
–
Select
: If you have subscribed the handset to several base stations, you can
select which one your handset should use.
–
Edit Entry
: You can edit the name and display of the telephone number
(usually the internal/local telephone number) for the selected subscription
record. This information appears in the idle state when the handset is registered on the corresponding base station.
Note: With the OpenCom 100, you do not need to enter an
internal phone number for the handset since the communications system manages internal numbers automatically.
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Features and Menus The Menus
–
Delete Entry
in your handset. The handset can only be operated on this system when it has
been checked in again. When the last entry in this list has been deleted, the
handset automatically begins to search for a new base station to subscribe to.
OpenPhone 27’s “Subscription” Menu
: Here you delete the subscription record of the base station
■ You have selected the menu entry
lowing options:
At least one subscription available: You see a list of base station names to
which the handset has subscribed and additionally the
Select the one of the entries and press
below described settings for this entry.
No subscription available: You see the note
add a subscription.
–
Select
into multiple base stations, then the handset will (in the idle state) automatically select a reachable base station. Your handset will automatically be “registered” at another base station as soon as it is no longer in range of the current
base station.
–
Select
tered the handset at multiple base stations, then you can select which subscription your handset should use.
–
New
Fixed Part). Possibly you will need the PARK of the base station. If you wish to
check in the handset using the secured procedure, you will need the FP PIN of
the base station (also referred to as AC = Authentication Code). If you are using
the simplified procedure, leave this field blank. For more information on
checking in handsets, refer to the OpenCom 100 online help.
Enter the
and press
for the subscription entry. Confirm with
(having selected
(having selected a different subscription entry): If you have regis-
: You subscribe the handset (PP = Portable Part) to the base station (FP =
PARK
and press
OK
. After a successful check in, you can enter the name and number
Go on
Subscription
Options
Auto. Search
. Enter the
OK
. Now select one of the fol-
Auto. Search
. You can now make the further
No Subscription
): If you have checked the handset
Auth. code
.
(Authentication Code)
. Press
entry.
New
to
–
Edit
: You can edit the name and display of the call number (usually the
internal/local call number) for the selected subscription record. This information appears in the idle state when the handset is registered on the corresponding base station.
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Features and Menus The Menus
Note: With the OpenCom 100, you do not need to enter an
internal call number for the handset since the communications system manages internal call numbers automatically.
–
Delete
handset. The handset can only be operated on this system when it has been
checked in again. When the last entry in this list has been deleted, the handset
automatically begins to search for a new base station to subscribe to.
–
Delete All
: Here you delete the subscription record of the base station in your
: Here you delete all subscriptions.
Telephone options
■
Auto-Keylock
activate (
lock is active, the keypad lock is automatically switched on if you do not use
the device for more than 60 seconds in the idle state.
■
Key Click
key operation a short signal tone can be activated. With
deactivate the key click.
■
Alarm:
a time between 00:00 and 23:59 at which time the handset will emit an
acoustic signal. The signal type is defined by the ringer tone setting for
external calls. The alarm signal lasts approximately one minute and can be
switched off by pressing any digit key. After each signalled alarm, you will need
to reactivate the alarm again.
–
Set
with
–
Active
“
) or deactivate automatic keypad lock. When the automatic keypad
: This menu entry is only displayed with an OpenPhone 27. For each
This menu entry is only displayed with an OpenPhone 27. You can set
: Here you enter the wake time, for example 12:15. Confirm your input
OK
.
: With OK you activate (“) or deactivate the alarm.
: This menu contains further terminal-specific settings.
(OpenPhone 26) /
Note: When the alarm is active, the idle display shows an
alarm symbol ( ) next to the time.
Auto Key Lock
(OpenPhone 27): Use OK to
OK
you activate (“) or
■
SOS Key
number by pressing and holding the
key
you want to programme an external number as the SOS number you may –
depending on the system configuration – have to precede it with the external
: If the handset is in the idle state, you can dial a pre-programmed SOS
R key; you do not need to press receiver
A. You can enter and save any internal or external telephone number. If
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Features and Menus The Menus
line seizure digit (see also Making External/Internal Calls starting on page 38).
With the OpenPhone 26 you can use the telephone book when programming
a call number for the SOS key. Press the
Phoneb.
softkey and select the
desired phone book entry using the arrow keys.
■
Aut. Call answ.
(OpenPhone 26) /
Auto Answer
(OpenPhone 27): If the
phone is removed from the charging station when a call is signalled, the call is
accepted immediately; you do not need to press the receiver key
softkey to activate (
“
) or deactivate the function.
A. Use the
OK
When a headset (only with the OpenPhone 27) is connected, calls are established automatically, and you can telephone without your hands. When the
caller goes on-hook (i.e. puts the phone down), the call is disconnected. If you
are not using the headset, then please deactivate this function as unnoticed listening-in by a caller is possible.
Note: The “Automatic call answer” function should only be
used when the “Silent charging” function, described below, is
off.
■
Silent charg.
(OpenPhone 26) /
Silent Charging
(OpenPhone 27): The
handset does not signal any calls as long as it is in the charger. This applies to
acoustic signalling via the ringer, to visual signalling and for signalling by the
vibration alarm. As soon as you remove the handset from the charger, calls are
signalled again. Use the
OK
softkey to activate (“) or deactivate the function.
■
Coverage Warn.
: This menu entry is only displayed with an OpenPhone 27.
The coverage warning sounds a warning tone when leaving the radio range.
Use
OK
to activate (“) or deactivate this function.
■
Username
(OpenPhone 26) /
User Name
(OpenPhone 27): Here you enter or
edit the name that appears on the display when the handset is in the idle state.
Use the
OK
softkey to save the setting.
Note: The user name saved here is a two-character abbreviation displayed on this phone only. It is not identical to the
user name the administrator enters for a user when configuring the OpenCom 100 and which is used in the central phone
book, for example.
■
Language
: Select a language from the list and confirm with OK. Display texts
then appear in this language.
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Features and Menus The Menus
■
Display Contrast
arrow keys to adjust the display contrast and confirm with
■
Default setting
tings. This menu is only displayed with an OpenPhone 26.
–
Clear Phonebook
local telephone book. The local telephone book contains all entries which are
stored in your handset. For more information on the telephone books of your
communications system please refer to the chapter entitled Making Calls from
the Telephone Book starting on page 61.
–
Reset PP
portable part) to the factory settings.
: After confirming a security prompt you reset the handset (PP =
(OpenPhone 26) /
: Use this function to reset your handset to the factory set-
: After confirming a security prompt you can delete the
Contrast
(OpenPhone 27): Use the
OK
.
4.2.6 “Protection” Menu
First select
Call protect.
exception of VIP and hunt group calls). You can activate (
calls or for internal calls only/for external calls only. When call protection is activated, the caller hears either the idle or the busy tone. The system administrator
configures this when configuring user groups.
Telephone lock
your telephone to a lower external access authorisation level. External dialling may
then be partially or fully restricted. Emergency numbers can be stored in a special
list applicable to your user group and can then always be dialled, irrespective of
your external authorisation. For more information ask your system administrator.
Baby call
(see also the chapter entitled Baby Call starting on page 57).
Change PIN
gotten your PIN, contact your system administrator.
Protection
: This switches call signalling on your telephone
: Enter the destination number and activate or deactivate the baby call
: Enter your current PIN and then the new PIN twice. If you have for-
and then …
On/Off
“
) call protection for all
Note: Call protection is only activated on the telephone on
which it was set. Even if your internal telephone number is
configured on other telephones, call protection is not automatically activated on those telephones.
: Enter your user PIN. Activating the telephone lock switches
(with the
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Features and Menus The Menus
Availability
call protection, call-waiting protection, call forwarding).
Call wait. Prot.
nalled by the call-waiting tone. The new caller hears the busy tone. Activate the
function with
: All active features that hinder your availability are cleared (i. e.
: During a telephone conversation, no further calls are sig-
On
.
Note: Call-waiting protection is only activated on the telephone on which it was set. Even if your internal telephone
number is configured on other telephones, call-waiting protection is not automatically activated on those telephones.
4.2.7 “Connections” Menu
Note: The following features are available only if this is per-
mitted by the current call state of your telephone. You can
also find these features in the call-dependent menus.
First select
select
■
Pick-up
Connections
Call pick-up
: This accepts a call for another telephone in your pick-up group.
and then …
, then …
If the called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to this subscriber’s number.
■
Pick-up select.
enter the telephone number of the other telephone.
If the called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to this subscriber’s number.
Or select
82
Dial
, then …
: You can answer a call for any other telephone. To do this,
Note: If the other terminal is already in the call state (e. g. an
answering machine is in announcement mode), you pick up
the call. The subscriber for whom you pick up the call must
belong to a user group for which the “Call removal” authorisation is activated, otherwise “Pick-up selective” is not possible.
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Features and Menus The Menus
■
Announcement...
announcement on another system telephone. Under
After entering the call number, you can initiate an
To:
enter the call
number. Announcements can also be directed to call numbers at which several
callers can be reached (see also Announcements (with and without Intercom)
starting on page 59).
■
Intercom
: Use this function to initiate an announcement to a single system
terminal, The microphone of the system terminal will be switched on and the
person you are calling can immediately answer your announcement without
having to press a button. Enter the device ID of the terminal for
Device-ID:
For information on the existing device IDs, speak with your system administrator.
If the person called belongs to a user group which has active “announcement
protection”, no announcements are made (with or without intercom) to this
person’s call number.
■
VIP call
: Even if call protection, call-waiting protection or call-forwarding is
activated on the internal subscriber’s telephone, this function overrides these
restrictions and signals your call (N.B.: this only works if the subscriber has a
system terminal).
.
■
Door opener
■
Phone book
: This activates the door opener.
: This opens the telephone book of the OpenCom 100. You can
now call one of the stored subscriber numbers (see also Making Calls from the
Telephone Book starting on page 61).
4.2.8 “Phone book” Menu
You can add, edit and delete entries in your personal telephone book in this menu.
If your system administrator has given you (or the user group to which you
belong) the necessary authorisation, you can also edit the central telephone book
and your company telephone book. An entry in your company telephone book is
created in exactly the same way as an entry in your personal telephone book. It
can then be used by all employees in your company.
Information about company telephone books can be found in the “Mounting and
Commissioning” user guide in the chapter entitled “Multi-Company Variant” and
in the online help to the OpenCom 100.
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Features and Menus The Menus
First select
■
New entry
Central
Mobile, Private
For each telephone number in a telephone book entry, you can specify
whether your own telephone number should be automatically suppressed
whenever you dial these numbers (from the telephone book). If your telephone number should be displayed, confirm
erwise use the lower arrow key to scroll to the
and then press
In the central telephone book you can assign a speed-dialling number to one
or several telephone numbers in the telephone book entry. The system will
offer a speed-dialling number. You can accept this number with
tively you can delete this speed-dialling number using the
another one which is not in use and confirm with
Phone book
: Select the required telephone book:
. Enter the name and first name and the telephone numbers (
and then …
Personal, Company
).
Transmit number
Suppress number
OK
.
Note: If you do not activate the “Suppress number” function for a telephone number saved in the telephone book,
you can suppress the display of your telephone number from
call to call, i. e. before you dial the destination telephone
number.
OK
C key, enter
OK
.
with OK. Oth-
menu item
. Alterna-
or
Office
,
Then select the default number (
Default private
that is used if you do not select any other number before establishing the connection.
Press
OK
to save the entry.
■
Edit
: Select
letter/s of the name. Then select the desired entry from the list and confirm
with
OK
. Select
procedure is identical to the one used to create a new phone book entry.
84
) and confirm with OK. The default number is the number
Personal, Company
Delete
or
Default office, Default mobile
or
Edit
Central
. Select
. In the
Edit
to edit all data of this entry. The
Name
field enter the first
or
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Features and Menus The Menus
4.2.9 “Applications” Menu
This menu is only shown if the system administrator has set up additional programme packages for your communications system and you have the user authorisation to use these programmes.
Voicebox
package has been installed in your communications system and if the system
administrator has configured a voicebox for you. See the “OpenVoice 200 – The
Voice-Mail System in the OpenCom 100 Communications System” user guide for
further information.
Server menu
programmes. It is possible to use individual functions of these programmes with
your system telephone. The
case. For further information, please consult the respective programme documentation.
: This menu is only available to you if the “OpenVoice” programme
: Your communications system can also be extended via third-party
Server menu
menu entry will be offered to you in this
4.2.10 “Central settings” Menu
In this menu you can define rules and settings for the time management of your
system.
The
Time control
been granted “Time control” in the Configurator. The
available if the user group of your telephone has been granted “Configurator –
Expert” in the Configurator. If you do not have either of these authorisations this
menu will not be displayed on your telephone.
First select
Central settings
menu item is available if the user group of your telephone has
Date/Time
and then …
menu item is
■
Time control
Depending on the activated time group, incoming calls are signalled on different telephones. Switching between these time groups can be done manually or automatically, in this case according to a timetable configured by the
system administrator.
Select
Automatic
groups then change automatically according to the timetable configured by
the system administrator. This setting remains active until one of the available
time groups is set manually.
: In the OpenCom 100 several time groups can be configured.
to activate automatic time control. The configured time
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Features and Menus The Menus
The system administrator can configure up to ten time groups. The time
groups are either numbered (default setting) or they have been given names
by the system administrator. You can manually select a specific time group; the
automatic time control is then deactivated.
Note: Any “Divert MSN” always remains in effect, regardless
of the currently active time group.
■
Date/Time
external outgoing call. If this information is not transmitted by your network
operator, you can set the date and time here yourself.
: The date and time are taken over from the exchange on the first
4.2.11 “Info” Menu
This menu is used to quickly locate messages that have arrived or been saved. The
same menu items can also be found in the main menu. If there are new entries in
the info list then …
… OpenPhone 26: the Info symbol flashes slowly in the display
… OpenPhone 27: the Info key flashes.
In the idle state
Missed calls
missed calls list (refer to the section entitled “Missed calls” on page 68).
Voicebox mess.
voicebox messages list (refer to the section entitled “Voicebox messages” on
page 69).
Short messages
short messages list (refer to the section entitled “Short messages” on page 73).
E-mail
(refer to the section entitled “E-mail” on page 73).
: This menu item is only available if there are e-mails in your e-mail list
Appointments
appointment (refer to the section entitled “Appointments” on page 74).
Received fax
86
briefly
: This menu item is only available when there are entries in your
: This menu item is only available when there are entries in the
: This menu item is only available when there are entries in the
: This menu item is only available if you have at least one active
(OpenCom X320 only): See Main menu, menu group
press the Info key B and then select …
Messages
.
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Features and Menus The Menus
Charges
telephone.
Active features
using this menu item.
: You see the charges for the last call and the total call charges for your
: You can access the Active Features menu (see next chapter)
Note: In order to be able to use the Info key, your
OpenCom 100 communications systems must be using a
software version of at least 5.22.
4.2.12 “Active features” Menu
This menu gives you an overview of the active features that restrict your availability. The same menu items can also be found in the main menu. You can deactivate features directly, thereby removing them from this menu.
Press and hold the Info key
Then select …
Call protect.
active. You can use this menu item to deactivate call protection again (see also the
section entitled “Call protection” on page 81).
Call diversion
diversion. You can use this menu item to re-programme call diversion (see also the
section entitled “Call diversion” on page 71).
: This menu item is only available if the Call protection feature is
: This menu item is only available if you have activated call
B or select
Active features
in the
Info
menu.
Hunt group
sponding hunt groups will be displayed. You can now disconnect from or connect
to hunt groups (see also the section entitled “Hunt group” on page 70).
Time control
OpenCom 100 time control. It allows you to select a time group or activate automatic time control (see also “Time control” on page 85).
Telephone lock
phone lock. You can deactivate the telephone lock after entering the PIN (see also
the section entitled “telephone lock” on page 81).
: If your device belongs to one or more hunt groups, a list of corre-
: This menu item is only displayed if you are authorised to edit the
: This menu item is only available if you have activated the tele-
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Features and Menus The Menus
Note: In order to be able to use the Info key, your
OpenCom 100 communications systems must be using a
software version of at least 5.22.
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USB Connection Updating the Software
5. USB Connection
5.1 Updating the Software
5.1.1 General Information
With the aid of a data cable, the firmware for your OpenPhone 27 can be updated.
For this, you will require the following:
■ PC with Microsoft Windows and a USB interface
■ A USB data cable for your OpenPhone 27
■ CD with USB driver and updating programme
You will find the required software on the OpenCom 100’s system CD. A USB data
cable is part of the scope of delivery of your OpenPhone 27.
5.1.2 Procedure
Carry out the following steps in order to update the firmware of your
OpenPhone 27. The described USB driver installation will also be required for the
data communication (see Data Communication starting on page 91).
1. Under Windows 2000/XP you must log on as an administrator.
2. Connect the USB port of your PC to the OpenPhone 27 interface using the data
cable supplied.
PC / Laptop
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USB Connection Updating the Software
3. The Windows operation system shows the assistant for the driver installation.
Insert the OpenCom 100’s system CD and follow directions of the assistant.
Note: Two drivers will be installed: USB and UART drivers.
4. You can now start the OpenPhone 27 firmware actualisation application pro-
vided on the System CD. You show see the following:
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USB Connection Data Communication
Please follow the instructions given by the application to update the firmware.
Once the program has obtained the configuration information, your telephone is
switched off.
Now turn the device back on by holding the
the
R key. Now the firmware will be updated.
F key and at the same time, pressing
5.2 Data Communication
5.2.1 General information
Your OpenPhone 27 enables data communication via ISDN. In order to do this, you
must first install the software supplied on the accompanying CD on your PC.
In order to do this, you must first register your OpenPhone 27 as “OpenPhone 27/
28 + Data”. You can obtain further information via the Online-help of OpenCom
Configuration program.
You can then surf the Internet, send and receive e-mails and access the OpenCom
LAN.
We would like to point out here that the software and hardware descriptions of
the companies named are protected by copyright or patent.
5.2.2 System prerequisites
The system prerequisites for the installation of the PC software are as follows:
■ IBM or fully compatible computer
■ Pentium 133 MHz or higher
■ At least 16 MB of RAM
■ Microsoft Windows 98/Me/2000 or XP
■ One free USB port
■ CD-ROM drive
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5.2.3 Notes on the data application
■ An internal link between two connected PCs is not possible.
■ For technical reasons, an external connection between two PCs connected to
the same system is not assured.
5.3 Installing the Software
5.3.1 Installation sequence
Please install the software in the following order:
1. OpenPhone 27 USB driver (see Updating the Software starting on page 89).
2. OpenPhone 27 software (CAPI driver software)
3. Browser software if required (Microsoft Internet Explorer, Netscape Communi-
cator)
Parallel to the installation, please also read the information in the “ReadMe.htm”
file in the root folder of the CD and/or the “Current Information” on the start
screen of the installation program.
5.3.2 Important prerequisite for installation
Please note: If you have already installed an ISDN modem or ISDN card in
your computer, you must first uninstall or deactivate the
driver software for this component before installing the
phone software.
5.3.3 Installing the software
1. Connect your OpenPhone 27 and install the USB driver as described under
Updating the Software starting on page 89.
2. Insert the CD in your CD-ROM drive. The installation program will start automatically when you insert the CD. It can, however, also be started manually:
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USB Connection Installing the Software
select the CD-ROM drive using Windows Explorer, and double-click on the
“CD_Start.exe” file in the root folder of the CD.
3. First install the driver software for your OpenPhone 27. Move the mouse to the
text called Install OpenPhone 27 Software, which will then be highlighted,
and press the left-hand mouse button. From the shown options, select the
CAPI driver installation that corresponds to your hardware configuration.
The installation program will then start. Please follow the instructions on the
screen. After the welcome screen, the licence agreement and possibly a
message concerning existing ISDN installations, you will come to the path
selection. If you would prefer a different target folder, click on Change and
select a suitable folder.
After exiting this screen by clicking on Next, you reach the installation-type
screen. Only experienced users should activate the Custom option; it allows
you to decide exactly which components should be installed. Click on Next to
proceed.
In the port selection which follows Search port (recommended) click on
Next.
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USB Connection Installing the Software
In the next screen you will see information about the software to be installed.
Start the installation procedure with Install.
If the installation procedure establishes that files on your PC are newer than
those on the CD, a corresponding message screen opens. Please retain the
most recent files.
4. To complete the installation you must restart your PC. If you have not modified
the default values, then in your start menu, under “Programs”, there should be
a folder “OpenCom” which in turn contains a folder “OpenPhone 27”. In this
folder you will have the “CAPI-Control” entry.
When the PC has restarted, you will see on the right-hand side of the Windows
taskbar a LED symbol for the CAPI driver.
The colour of the LED indicates the port status:
red – deactivated
yellow – no link to the device
green – ISDN data link exists
grey – link exists to the device.
5. Now connect your OpenPhone 27 to the PC. The Device Manager will automatically complete the installation (this may take up to a minute).
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USB Connection Internet Access
Note: For an optimal functionality you should set the data
call number for the modem. This can be done with the special initialisation command “ATS42=1;S49=Call number” (see
screen shot).
5.4 Internet Access
Using the OpenPhone 27, there are several ways of connecting to an Internet
Service Provider (ISP). If several PCs wish to go online simultaneously, then a connection via the OpenCom 100 dial-up interface has the advantage that only one
connection to the ISP is required. In this way, money is saved.
5.4.1 Access via the OpenCom dial-up interface (RAS)
Via the integrated router, you can use the OpenCom dial-up interface to connect
to the ISP. The connection is made to the Internet Service Provider set in the
OpenCom Configurator under NET Configuration: WAN.
The advantage of this connection method is that should other PCs also desire to
connect to the Internet, is only one connection to the ISP necessary thus saving
money.
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USB Connection Internet Access
For further information, see Setting up the OpenCom dial-up network access (RAS)
starting on page 98.
5.4.2 Access via a PC dial-up interface
You can set up a dial-up network to the Internet using the access information provided by your Internet Service Provider (ISP).
The connection to the ISP is established via an available B-channel. Potentially this
can be a disadvantage: if another PC also establishes a connection to the ISP,
higher costs are incurred. The second PC uses a second free B-channel since the
original connection was not made via the OpenCom integrated router.
For further information, see Settings for an Internet connection via the PC dial-up
network starting on page 97.
To guard against the creation of undesired dial-up connections, you should
activate connection monitoring in the CAPI-Control settings screen under
Security tab, for example by checking confirm each new connection.
5.4.3 Setting up the OpenPhone 27
First requirement is the configuration of the OpenPhone 27 as type “OpenPhone
27/28 + Data”. This can be done in the OpenCom Configurator under the menu
option PBX Configuration: Devices: DECT Phones.
The Te le p ho n e and Data options for the handset can either have the same
number or two different internal numbers. In either case, the number(s) must be
assigned to a user via the User Manager.
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USB Connection Internet Access
These settings apply for both the internet connection via the OpenCom and via a
PC.
When using different telephone numbers for Te le ph on e and Data, is it imperative
that both numbers be assigned to users. If your OpenPhone 27 handset is registered as Data, then a PC symbol will appear on the display of the handset.
5.4.4 Settings for an Internet connection via the PC dial-up network
From the included System CD, as first step, install the driver for your OpenPhone
27, see Installing the Software starting on page 92. A dial-up connection to your
Internet Service Provider can then be configured as explained in the following
description.
Configuring the connection
Prerequisites: In order to be able to browse the Internet from your PC, you require
access via a provider. In order to configure your connection, you will be require the
following information:
– dial-up number
–user name
– password
5.4.5 Setting up the dial-up networking access
1. In the Windows control panel, open the category Network and Internet Con-
nections (Windows XP) or Dial-up Networking (other Windows versions).
Alternatively choose the Properties command in the context menu of the My
Network Places icon.
2. Call up the internet connection wizard. Follow the instructions of the wizard.
Select the Aastra DeTeWe ISDN entry as modem device.
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USB Connection Internet Access
Internet Connection Wizard
Note: When you create the dial-up networking connection,
please ensure that you enter a “0“ as the prefix if automatic
external line seizure is not configured for the selected user's
user group.
5.4.6 Setting up the OpenCom dial-up network access (RAS)
Before connecting to your Internet Service Provider via the OpenCom RAS
interface with integrated router, the following settings are necessary:
One of the user’s assigned user groups must have NET Configuration/RAS set to
active.
The menu options under NET Configuration: RAS, the RAS interface must have
■ the Status set to active
■ an internal telephone assigned to it
■ the required authorisation procedure activated
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