Page 1
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Propane Gas Models
40-60-80,000 Btu/Hr
Natural Gas Models
50-70-100,000 Btu/Hr
PROPANE AND NATURAL
GAS CONSTRUCTION HEAVY
TM
DUTY RADIANT HEATERS
OWNER’S MANUAL
IMPORTANT: Read and understand this manual before assembling, starting or servicing
heater. Improper use of heater can cause serious injury. Keep this manual for future reference.
GENERAL HAZARD WARNING:
FAILURE TO COMPLY WITH THE PRECAUTIONS AND INSTRUCTIONS PROVIDED WITH THIS
HEATER, CAN RESULT IN DEATH, SERIOUS BODILY INJURY AND PROPERTY LOSS OR
DAMAGE FROM HAZARDS OF FIRE, EXPLOSION, BURN, ASPHYXIATION, CARBON MONOXIDE POISONING, AND/OR ELECTRICAL SHOCK.
ONLY PERSONS WHO CAN UNDERSTAND AND FOLLOW THE INSTRUCTIONS SHOULD USE
OR SERVICE THIS HEATER.
IF YOU NEED ASSISTANCE OR HEATER INFORMATION SUCH AS AN INSTRUCTIONS
MANUAL, LABELS, ETC. CONTACT THE MANUFACTURER.
TABLE OF CONTENTS
SAFETY INFORMATION ............................................................ 2
UNPACKING............................................................................... 3
PRODUCT IDENTIFICATION ..................................................... 3
THEORY OF OPERATION ......................................................... 3
PROPANE SUPPLY.................................................................... 3
NATURAL GAS SUPPLY ............................................................ 4
VENTILATION ............................................................................. 4
INSTALLATION ........................................................................... 4
OPERATION ............................................................................... 5
STORAGE................................................................................... 6
MAINTENANCE .......................................................................... 6
SPECIFICATIONS ...................................................................... 6
TROUBLESHOOTING ................................................................ 7
ILLUSTRATED PARTS BREAKDOWN AND PARTS LIST ......... 8
REPLACEMENT PARTS .......................................................... 10
ACCESSORIES ........................................................................ 10
TECHNICAL SERVICE ............................................................. 10
OWNER’S REGISTRATION PAGE............................................11
WARRANTY AND REPAIR SERVICE ........................ Back Cover
Save this manual for future reference.
Save this manual for future reference.
Page 2
SAFETY INFORMATION
2
SAFETY INFORMATION
WARNINGS
WARNING: This product contains and/or generates
chemicals known to the State of California to cause
cancer or birth defects, or other reproductive harm.
WARNING: FIRE, BURN, INHALATION, AND EXPLOSION HAZARD. KEEP SOLID COMBUSTIBLES,
SUCH AS BUILDING MATERIALS, PAPER OR CARDBOARD, A SAFE DISTANCE AWAY FROM THE
HEATER AS RECOMMENDED BY THE INSTRUCTIONS. NEVER USE THE HEATER IN SPACES WHICH
DO OR MAY CONTAIN VOLATILE OR AIRBORNE
COMBUSTIBLES, OR PRODUCTS SUCH AS GASOLINE, SOLVENTS, PAINT THINNER, DUST PARTICLES
OR UNKNOWN CHEMICALS.
WARNING: NOT FOR HOME OR RECREATIONAL
VEHICLE USE.
The heater is designed for use as a construction heater in accordance
with ANSI Z83.7/CGA 2.14. Other standards govern the use of fuel
gases and heating products for specific uses. Your local authority
can advise you about these. The primary purpose of construction
heaters is to provide temporary heating of buildings under construction, alteration or repair. Properly used, the heater provides safe
economical heating. Products of combustion are vented into the area
being heated.
We cannot foresee every use which may be made of our heaters.
CHECK WITH YOUR LOCAL FIRE SAFETY AUTHORITY
IF YOU HAVE QUESTIONS ABOUT HEATER USE.
Other standards govern the use of fuel gases and heat producing
products for specific uses. Your local authorities can advise you
about these.
Carbon Monoxide Poisoning: Some people are more affected by
carbon monoxide than others. Early signs of carbon monoxide
poisoning resemble the flu, with headaches, dizziness, and/or
nausea. If you have these signs, the heater may not be working
properly. Get fresh air at once! Check for proper ventilation and
have heater serviced.
Propane Gas: Propane gas is odorless. An odor-making agent is
added to propane gas. The odor helps you detect a propane gas leak.
However, the odor added to propane gas may fade. Propane gas may
be present even though no odor exists.
Natural Gas: Natural gas has a distinctive odor. This odor helps you
detect a natural gas leak. However, the odor may fade. Natural gas
may be present even though no odor exists.
Make certain you read and understand all warnings. Keep this
manual for reference. It is your guide to safe and proper operation
of this heater.
• Install and use heater with care. Follow all local ordinances and
codes. In the absence of local ordinances and codes, refer to the
Standard for Storage and Handling of Liquefied Petr oleum Gas,
ANSI/NFPA 58 and the Natural Gas Installation Code, CAN/
CGA B149.2. This instructs on the safe storage and handling of
propane gases.
• For Model TC100VR, use only propane gas set up for vapor
withdrawal.
• For Model TC100VRNG, use only natural gas. Do not attempt
to use with LP gas.
• Provide adequate ventilation. Before using heater, provide at least
a 3 square foot opening of fresh, outside air.
• For indoor use only. Do not use heater outdoors.
• Keep heater away from strong drafts, wind, water spray , rain, or
dripping water.
• Do not use heater in occupied dwellings or in living or sleeping
quarters.
• Do not use heater in a basement or below ground level. If a leak
occurs, gas may collect into hazardous amounts.
• Keep appliance area clear and free from combustible materials, gasoline, paint thinner, and other flammable vapors and liquids. Dust is
combustible. Do not use heater in areas with high dust content.
• Minimum heater clearances from combustibles:
Sides: 6 feet, Top: 5 feet.
• For Model TC100VR, keep heater at least six feet from propane tank(s).
• For Model TC100VR, keep propane tank(s) below 100° F.
• Use only the hose and factory preset regulator provided with the
heater (if used).
• Check heater for damage before each use. Do not use a damaged heater.
• Check hose (if used) before each use of heater. If highly worn or
cut, replace with hose specified by manufacturer before using heater .
• Do not alter heater. Keep heater in its original state.
• Do not use heater if altered.
• Locate heater on stable and level surface if heater is hot or
operating.
• Not intended for use on finished floors.
• Never block air inlet (bottom of shell) or air outlet (around top
of shell) of heater.
• Do not leave heater unattended.
• Keep children and animals away from heater.
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106179-01D
Page 3
SAFETY INFORMATION
UNPACKING
PRODUCT IDENTIFICATION
THEORY OF OPERATION
PROPANE SUPPLY (For Model TC100VR)
3
3
SAFETY INFORMATION
Continued
• Never move, handle, or service a hot or operating heater. Severe
burns may result. Y ou must wait 20 minutes after turning heater of f.
• To prevent injury, wear gloves when handling heater.
• Never attach duct work to heater.
• Turn off gas supply to heater when not in use.
• Use only original replacement parts. This heater must use design-specific parts. Do not substitute or use generic parts. Improper replacement parts could cause serious or fatal injuries.
UNPACKING
1. Remove all packing items applied to heater for shipment. Keep
plastic cover caps (attached to valve inlet and hose/regulator
assembly) for storage.
2. Remove all items from carton.
3. Check all items for shipping damage. If heater is damaged,
promptly inform dealer where you bought heater.
PRODUCT IDENTIFICATION
Top
Shell
Thermocouple
Ignitor
Electrode
Burner
Tube
Emitter
Upper Shield
Lower Shield
Base
Shield
THEORY OF OPERATION
The Fuel System for Propane: The hose/regulator assembly at-
taches to the propane gas supply. This provides fuel to the heater.
The Fuel System for Natural Gas: The gas supply attaches to the
heater by a minimum 3/4 inch i.d. hose or flexible connector. User
must supply hose or flexible connector. The length should be no
more than 10 feet long. The natural gas moves through the regulator
and out the nozzle.
The Ignition System: The piezo ignitor lights the pilot fuel supply.
The Automatic Control System: The automatic control valve shuts
off the heater if the flame goes out.
PROPANE SUPPLY
(FOR MODEL TC100VR)
You must provide propane gas and propane tank(s).
Use this heater only with a propane vapor withdrawal supply
system. See Chapter 5 of the Standard for Storage and Handling of
Liquefied Petroleum Gas, ANSI/NFPA 58 and/or CAN/CGA B149.2.
Your local library or fire department will have this booklet.
The amount of propane gas ready for use from propane tanks varies.
Two factors decide this amount.
1. The amount of liquid propane gas in tank(s)
2. The temperature of tank(s)
The chart below shows the minimum number of 100-pound tanks
needed to run the heater. Connect tanks together with a manifold. Do
not operate this product with any tank smaller than 100 pounds.
Average Temp. (ºF) Number
At Tank location of Tanks
60º 2
40º 2
32º 2
20º 2
10º 3
0º 3
Base
Valve Inlet
Piezo Ignitor
Button
Hose/Regulator
Assembly for Propane
Figure 1 - Product Identification
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106179-01D
Less gas is vaporized at lower temperatures. Two or more 100-pound
tanks or one larger tank may be needed in colder weather. Your local
M
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Control
Knob
Regulator for
Natural Gas
propane gas dealer will help you select the proper supply system.
Page 4
NATURAL GAS SUPPLY (For Model TC100VRNG)
VENTILATION
4
INSTALLATION
Propane Model TC100VR
NATURAL GAS SUPPLY
(FOR MODEL TC100VRNG)
You must provide the natural gas supply and the connections to the heater.
The natural gas supply must have a capacity of 100 scfh at 6 inches
water column to 14 inches water column.
Consult your natural gas supplier for proper sizing of the natural gas
supply lines.
Follow all local ordinances and codes. In the absence of local
ordinances and codes, refer to the National Fuel Gas Code Hand-
book, NFPA54/ANS Z223.1 and the Natural Gas Installation Code,
CAN/CGA B149.2.
VENTILATION
WARNING: Provide at least a 3 square foot opening of fresh, outside air while running heater. If proper
fresh, outside air ventilation is not provided, carbon
monoxide poisoning can occur. Provide proper fresh,
outside air ventilation before running heater.
FRESH OUTSIDE AIR OPENING REQUIREMENTS
HEATER SQUARE FOOT
SIZE OPENING
100,000 Btu/Hr 3.0
INSTALLATION
PROPANE MODEL TC100VR
4. Open propane supply valve on propane tank(s) slowly.
not opened slowly, excess-flow check valve on propane tank
may stop gas flow . If this happens, you may hear a click inside
the regulator assembly, this is the check valve closing. To reset
the excess flow check valve, close propane supply valve and
open again slowly.
5. Check all connections for leaks. Apply mixture of liquid soap
and water to gas joints. Bubbles forming show a leak that must
be corrected.
WARNING: Never use an open flame to check for
a leak. Apply a mixture of liquid soap and water to all
joints. Bubbles forming show a leak that must be
corrected. Correct all leaks at once.
6. Close propane supply valve.
Regulator
Fuel Gas
Supply Valve
Fitting
Hose
Vent (pointing
down)
Propane Tank
Note:
If
WARNING: Review and understand the warnings
in the
needed to safely operate this heater. Follow all local
codes when using this heater.
for leaks after installation or servicing. Never use an
open flame to check for a leak. Apply a mixture of
liquid soap and water to all joints. Bubbles forming
show a leak. Correct all leaks at once.
1. Provide propane supply system (see Propane Supply, page 3).
2. Connect fuel gas fitting on hose/regulator assembly to pro-
3. Connect hose to the valve inlet (see Figure 3). Tighten firmly
Safety Information
WARNING: Test all gas piping and connections
pane tank(s). See Figure 2. Turn fuel gas fitting counterclockwise into threads on tank. Tighten firmly using a wrench.
PORTANT:
ing vent down protects regulator from weather damage.
using a wrench. Y ou must use the regulator supplied with heater
even if propane tank has one.
Tighten regulator with vent pointing down. Point-
section, page 2. They are
IM-
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Figure 2 - Regulator With Vent Pointing Down
Valve Inlet
Hose
Figure 3 - Hose and Valve Inlet
106179-01D
Page 5
INSTALLATION
H
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T
A
R
Off
Position
Start
/Low
Position
HIGH
MEDIUM
OFF
START/
LOW
MEDIUM
START/
LOW
HIGH
OFF
Continued
INSTALLATION
Natural Gas Model TC100VRNG
OPERATION
To Start Heater
5
5
NATURAL GAS MODEL TC100VRNG
WARNING: Review and understand the warnings
in the
Safety Information
are needed to safely operate this heater. Follow all
local codes when using this heater.
WARNING: Test all gas piping and connections
for leaks after installation or servicing. Never use an
open flame to check for a leak. Apply a mixture of
liquid soap and water to all joints. Bubbles forming
show a leak. Correct all leaks at once.
1. Provide natural gas supply system.
2. Install plumbing to a low pressure natural gas source. The
source must be regulated to 1/2 psi maximum 3/4 inch i.d.
hose or flexible connector not over 10 feet long.
3. Connect the hose to the regulator inlet. Use thread sealing compound. Tighten with a wrench
4. Open natural gas supply valve slowly.
5. Check all connections for leaks.
6. Close natural gas supply valve.
section, pages 2 and 3. They
Valve Inlet
Hose
4. Open supply valve on gas slowly.
Note:
If not opened slowly,
excess-flow check valve on propane tank may stop gas flow. If
this happens, you may hear a click inside the regulator assembly, this is the check valve closing. To reset the excess flow
check valve, close propane supply valve and open again slowly .
5. Slightly depress and turn control knob counterclockwise to the
LOW position (see Figure 5 or 6).
6. With the control knob pushed all the way in, press and release the
piezo ignitor button. Keep pressing piezo ignitor button until the
burner lights. Hold control knob down for a maximum of 15 seconds while attempting ignition. If heater does not ignite, release
control knob and wait 3 minutes before attempting reignition.
7. After ignition, hold control knob down for about 30 seconds.
This activates the automatic control system.
8. When burner remains lit, set heater at the desired heat level by
slightly depressing the control knob and turning it counterclockwise to the MED or HIGH settings (see Figure 5 or 6).
Note:
The emitter glows red on the HIGH setting only.
9. If burner goes out, turn off gas. Slightly depress and turn control knob fully clockwise to OFF. Check fuel supply. If adequate fuel is available, wait 5 minutes, and restart heater beginning at step #1.
START/
LOW
OFF
Start
/Low
Position
START/
MEDIUM
LOW
HIGH
OFF
Continue Turning
Knob Counterclockwise to MED and HI
Piezo Ignitor
Button
Off
Position
MEDIUM
HIGH
Figure 4 - Hose and Valve Inlet
OPERATION
WARNING: Review and understand the warnings
in the
Safety Information
are needed to safely operate this heater. Follow all
local codes when using this heater.
TO START HEATER
1. Follow all installation, ventilation, and safety information.
2. Locate heater on stable and level surface. Make sure strong
drafts do not blow on heater.
3. Make sure unit is turned off by slightly depressing and turning
control knob fully clockwise to OFF.
106179-01D
section, pages 2 and 3. They
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M
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Control
Knob
Figure 5 - Control Knob and Piezo Ignitor Button Locations for
Propane Model TC100VR
Piezo Ignitor
Button
Control
Knob
Figure 6 - Control Knob, and Piezo Ignitor Button Locations for
Natural Gas Model TC100VRNG
Page 6
OPERATION
6
To Stop Heater
To Restart Heater
STORAGE
MAINTENANCE
SPECIFICATIONS
OPERATION
Continued
TO STOP HEATER
1. Tightly close gas supply valve. Allow heater to burn remaining fuel in hose.
2. Shut off burner. Do this by pushing in the control knob and
turning clockwise to the OFF position.
TO RESTART HEATER
1. Wait five minutes after stopping heater.
2. Restart heater by following steps under To Start Heater on
page 5.
CAUTION: Running heater below specified input
rating may cause flashback. During flashback, the
burner flame is mostly yellow. The flame will burn
inside the burner tube, causing a roaring noise. If
flashback occurs, turn heater off. After burner tube
cools, restart the heater.
STORAGE
CAUTION: Disconnect heater from propane supply tank(s) for Model TC100VR.
1. For Model TC100VR, store propane tank(s) in safe manner.
Refer to Chapter 5 of Standard for Storage and Handling of
Liquefied Petroleum Gases, ANSI/NFPA 58 and/or CAN/CGA
B149.2. Follow all local codes. Always store propane tanks
outdoors.
2. Place plastic cover caps over brass fittings on inlet connector
and hose/regulator assembly.
3. Store in a dry, clean, and safe place.
MAINTENANCE
WARNING: Never attempt to service heater while
it is connected to gas supply, operating, or hot.
Severe burns can occur.
1. Keep heater clean.
2. Inspect heater before each use. Check connections for leaks.
Apply mixture of liquid soap and water to connections. Bubbles
forming show a leak that must be corrected. Correct all leaks
at once.
3. Inspect hose/regulator assembly, if used, before each use. If
hose is highly worn or cut, replace.
4. Have heater inspected yearly by a qualified service person.
SPECIFICATIONS
PROPANE MODEL TC100VR
Rating(Btu/Hr)
LOW ..........................................
MED .......................................... 60,000
HIGH .........................................
Fuel ............................................... Propane Vapor
Fuel Consumption
Gallons/Hour........................... .44 Minimum, 1.1 Maximum
Pounds/Hour ........................... 1.86 Minimum, 4.6 Maximum
Supply Pressure (To Regulator)
Maximum ................................ 200 psi
Minimum, for
input adjustment .................. 20 psi
Manifold Pressure....................... Low-25.6" w.c., High-13.3" w.c.
Ignitor Gap.................................. .15"
Shipping Weight (Pounds) ......... 35
Weight (Pounds)
Heater Weight ......................... 30
Shipping Weight ..................... 35
Size - L x W x H (Inches)
Heater ...................................... 18 x 18 x 34
Carton...................................... 21.5 x 21.5 x 35
NATURAL GAS MODEL TC100VRNG
Rating(Btu/Hr)
LOW ....................................... 50,000
MED........................................ 70,000
HIGH ...................................... 100,000
Fuel ............................................. Natural Gas Only
Fuel Consumption
Cubic Ft/Hr ............................. 48 Minimum, 100 Maximum
Supply Pressure (To Regulator)
Maximum ................................ 14 inches w.c.
Minimum, for
input adjustment .................. 6 inches w.c.
Manifold Pressure....................... Low-3.2" w.c., High-2.8" w.c.
Ignitor Gap.................................. .15"
Shipping Weight (Pounds) ......... 35
Weight (Pounds)
Heater Weight ......................... 30
Shipping Weight ..................... 35
Size - L x W x H (Inches)
Heater ...................................... 18 x 18 x 34
Carton...................................... 21.5 x 21.5 x 35
40,000
100,000
Only
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106179-01D
Page 7
TROUBLESHOOTING
Note:
For additional help, call DESA
International’s Technical Service Department
at 1-866-672-6040 or visit our website at
www.desatech.com.
TROUBLESHOOTING
WARNING: Never attempt to service heater while it is connected
to gas supply, operating, or hot. Severe burns can occur.
7
7
SYMPTOM
Burner fails to light
Burner lights but goes out when automatic
control valve button is released
Burn rate is low, emitter not glowing
POSSIBLE CAUSE
1. (Propane model only) Propane supply
valve closed on propane tank(s)
2. Excess flow check valve closed
3. Blockage in burner orifice
4. Piezo ignition system not sparking
1. Not enough warm up time
2. Low gas pressure
3. Thermocouple loose or needs to be
replaced
4. Automatic control valve needs to be
replaced
1. Control valve is on LOW
2. Blockage in burner orifice
3. Low gas pressure
4. Low fuel supply
REMEDY
1. (Propane model only) Open propane
supply valve slowly
2. Close propane supply valve on propane
tank and reopen slowly
3. Replace burner orifice
4. Check to assure ignitor electrode gap is
.15" Check wire lead for damage. Replace piezo ignitor and/or ignitor electrode as necessary
1. Relight, hold automatic control valve
button in 45 seconds
2. (Propane model only) Check propane
tank(s) for proper gas supply
(Natural gas model only) Check natural
gas supply
3. Tighten connection or replace thermocouple
4. Replace automatic control valve
1. Push and turn valve counter clockwise
to HIGH
2. Replace burner orifice
3. Check gas supply; check regulator
output
4. Consult gas supplier
Flames are extremely high coming out of
emitter
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106179-01D
1. (Natural gas model only) Unit has been
connected to propane gas instead of
natural gas
1. (Natural gas model only) Check gas
source and replace with natural gas
Page 8
ILLUSTRATED PARTS BREAKDOWN
8
Models TC100VR and TC100VRNG
ILLUSTRATED PARTS
BREAKDOWN
MODELS
TC100VR
TC100VRNG
8
12
9
4" Flame Spreader
Model TC100VRNG Only
(Natural Gas)
10
11
13
7
5
67
3
Model TC100VRNG
Only (Natural Gas)
14
15
4
2
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1
106179-01D
Page 9
PARTS LIST
MODELS
TC100VR
TC100VRNG
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under Replacement
Parts on page 10 of this manual.
KEY TC100VR TC100VRNG
NO. PART NO. PART NO. DESCRIPTION QTY.
1 103930-02 103930-03 V alve Assembly 1
2 103032-02 103032-03 Nozzle 1
3 099393-03 099393-03 Control Knob 1
4 103037-02 103037-02 Nozzle Locator 1
5 107374-01 107374-01 Thermocouple Kit 1
6 102445-01 102445-01 Piezo Ignitor 1
7 106184-01 106184-02 Burner Kit 1
8 104145-02 104145-02 Top Disk 1
9 103898-03 103898-03 Shell 1
10 106165-01 106165-01 Base Shield 1
11 106168-01 106168-02 Base 1
12 106173-01 106173-01 Emitter 1
13 106174-01 106174-02 Ignitor Electrode 1
14 – 104115-01 1/2 NPT to 1/4 NPT Bushing 1
15 – 103406-02 Regulator 1
PARTS AVAILABLE -- NOT SHOWN
098853-11 098853-12 Tradename Decal 1
104126-03 104126-05 Information Decal 1
106179-01 106179-01 Owner’s Manual 1
106185-01 106185-01 Indicator Decal 1
Models TC100VR and TC100VRNG
PARTS LIST
9
9
106179-01D
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Page 10
10
REPLACEMENT PARTS
ACCESSORIES
TECHNICAL SERVICE
REPLACEMENT PARTS
WARNING: Use only original replacement parts.
This heater must use design-specific parts. Do not
substitute or use generic parts. Improper replacement parts could cause serious or fatal injuries. This
will also protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), either contact your nearest Parts Central or call DESA International’s Technical Service Department at
1-866-672-6040.
When calling DESA International, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• purchase date
In most cases, we will ask you to return the part to the factory.
PARTS NOT UNDER WARRANTY
TECHNICAL SERVICE
You may have further questions about this heater. If so, contact DESA
International’s Technical Service Department at 1-866-672-6040.
When calling, please have your model and serial numbers of your
heater ready.
You can also visit DESA International’s Technical Service web site
at www.desatech.com.
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), either contact your nearest Parts Central or call DESA International at 1-866-672-6040 for referral
information.
When calling DESA International, have ready
• model number of your heater
• the replacement part number
ACCESSORIES
Purchase these heater accessories and parts from your nearest
dealer or service center. If they can not supply an accessory or part,
either contact your nearest Parts Central (listed in the separate
Authorized Service Center booklet) or call DESA International at
1-866-672-6040. You can also write to the address listed on the
back page of this manual.
Part Number Description
LPA4020 Fuel Gas Connector for Propane Tanks
LPA3110 Hose and Regulator Assembly
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106179-01D
Page 11
11
11
OWNER'S REGISTRATION FORM
Complete registration form and mail or complete on-line registration at www.desatech.com within 30 days after purchase.
Brand:
Model:
Date Purchased:
Serial Number:
First Name: Last Name:
Address:
City: State: Zip: Country:
Phone: ( ) - E-Mail:
Please answer the following questions to register your product with DESA International:
1. Who will heater be used by? ❍ Individual ❍ Business
2. Will you use your heater in more than one location? ❍ Yes ❍ No
3. Where will the product be used? (You may select more than one.) ❍ Workshop ❍ Barn ❍ Residential Construction
❍ Commercial Construction ❍ Garage ❍ Factory ❍ Recreation ❍ Warehouse ❍ Utility Shed/Outbuilding
❍ Other ______________________________ (Specify)
4. Cost of product (excluding sales tax)? $________________________________
5. Maintenance/service work will be performed by: ❍ Self ❍ Service Center ❍ Other ___________________________________
6. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍ Yes ❍ No
7. Type of store where product was purchased? ❍ Hardware ❍ Propane Dealer ❍ Natural Gas/Utility Co. ❍ Home Center or Builder's Supply
❍ Farm/Ag. Supply ❍ Auto Parts ❍ Warehouse Club ❍ Industrial/Contractor Supply ❍ Rental Store
❍ Discount Store ❍ HVAC Dealer ❍ Other _________________________________________________
8. What is your primary source of heat? ❍ Propane (LP Gas) ❍ Natural Gas ❍ Kerosene ❍ Diesel ❍ Electric ❍ Other________________
9. What motivated you to buy this product? ❍ Sudden Cold Weather ❍ Replace Older Model ❍ D.I.Y. Home Project ❍ Emergency Back-Up Heat
❍ Heater on Sale ❍ Construction Project ❍ Hard to Heat Location ❍ Other ________________________________
10. How did you learn about this product brand? ❍ Advertisement ❍ Relative or Friend ❍ Co-Worker ❍ Store Representative
❍ Store Display ❍ Previously Owned a Heater ❍ Other _________________________________________________(Specify)
11. What other brands did you consider? ❍ None ❍ Master ❍ Remington ❍ All-Pro ❍ Dayton ❍ Universal ❍ Mr. Heater ❍ L.B. White Tradesman
❍ John Deere ❍ Dyna-Glo ❍ Dura-Heat ❍ Paulin ❍ Coleman ❍ Vogelzang American ❍ Other ___________________________________
12. Who selected the product? ❍ Male ❍ Female ❍ Both
13. Level of Education of Purchaser: ❍ High School ❍ Vocation/Technical School ❍ Some College ❍ Completed College ❍ Graduate School
14. Age of Purchaser: ❍ Under 20 ❍ 20 - 29 ❍ 30 - 39 ❍ 40 - 49 ❍ 50 - 59 ❍ 60 or Over
15. Buyer's total annual household income: ❍ Under $19,999 ❍ $20,000 to $34,999 ❍ $35,000 to $49,999
❍ $50,000 to $74,999 ❍ $75,000 to $99,999 ❍ $100,000 and Over
16. What is the population of your area? ❍ Under 10,000 ❍ 10,000 to 25,000 ❍ 25,000 to 50,000 ❍ 50,000 to 100,000
❍ 100,000 to 250,000 ❍ Over 250,000
17. Store where product was purchased:
Name: ______________________________________ City: _____________________________________ State: __________
18. In choosing this product, how important were the following:
Availability
Price
Brand Name
Overall Quality
Heat Output (Btu/Hr Rating)
Variable Heat Output (Btu/Hr)
Made in USA
Warranty
Local Service
Value for Price
Not Somewhat Very
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
(Reddy Heater, Master, Remington, etc.)
(R60, HD15, etc.)
Note:
Keep receipt for warranty verification.
7 or 9 digit number located on product or identification tag.
Not Somewhat Very
❍
❍
❍
❍
❍
❍
❍
❍
❍
❍
Size
Prior Brand Experience
Built-In Thermostat
Ease of Operation
Special Features
Salesperson's Recommendation
Friend/Relative's Recommendation
Portability
Quiet Operation
❍
❍
❍
❍
❍
❍
❍
❍
❍
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❍
❍
❍
❍
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❍
❍
❍
❍
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❍
19. This question will allow us to better understand the demographic profile of our customers. Which of the following best describes you? (not required)
❍ African American ❍ Asian American ❍ Mexican ❍ Puerto Rican ❍ Cuban ❍ Other Hispanic ❍ White ❍ Other ___________________
106179-01D
For more information, visit www.desatech.com
For more information, visit www.desatech.com
Page 12
TAPE
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
Postage
Required
TAPE
Page 13
OTHER OUTDOOR HEATING PRODUCTS
PROPANE/LP FORCED AIR HEATERS
PROPANE/LP CONVECTION HEATERS
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PROPANE/LP TANK TOP HEATERS
PROPANE/LP AND NATURAL
GAS GARAGE HEATERS
PORTABLE KEROSENE/DIESEL
FORCED AIR HEATERS
PROPANE/LP
PATIO HEATERS
PROPANE/LP AND NATURAL
GAS CHIMENEAS
Page 14
14
WARRANTY AND REPAIR SERVICE
KEEP THIS WARRANTY
Model
Serial No.
Date of Purchase
LIMITED WARRANTY
DESA International warrants this product and any parts thereof, to be free from defects in materials and workmanship for one (1) year from the date
of first purchase when operated and maintained in accordance with instructions. This warranty is extended only to the original retail purchaser, when
proof of purchase is provided.
This warranty covers only the cost of parts and labor required to restore the product to proper operating condition. Transportation and incidental costs
associated with warranty repairs are not reimbursable under this warranty.
Warranty service is available only through authorized dealers and service centers.
This warranty does not cover defects resulting from misuse, abuse, negligence, accidents, lack of proper maintenance, normal wear, alteration,
modification, tampering, contaminated fuels, repair using improper parts, or repair by anyone other than an authorized dealer or service center. Routine
maintenance is the responsibility of the owner.
THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTY EITHER EXPRESSED OR IMPLIED, INCLUDING
WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
DESA International assumes no responsibility for indirect, incidental or consequential damages. Some states do not allow the exclusion or limitation
of incidental or consequential damages, or limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights and
you may also have other rights which vary from state to state.
This warranty does not cover discoloration due to operation of heater. We reserve the right to amend these specifications at any time without notice. The
only warranty applicable is our standard written warranty. We make no other warranty, expressed or implied.
WARRANTY SERVICE
Should your heater require service, return it to your nearest authorized service center. Proof of purchase must be presented with the heater. The heater will
be inspected. A defect may be caused by faulty materials or workmanship. If so, DESA International will repair or replace the heater without charge.
REPAIR SERVICE
Return your heater to your nearest authorized service center. Repairs not covered by the warranty will be billed at standard prices. Each Service Center
is independently owned and operated. We reserve the right to amend these specifications at any time without notice.
For information, write: DESA International, P.O. Box 90004
Bowling Green, Kentucky 42102-9004
ATTN: Customer Service Department
When writing, always include model number and serial number.
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
www.desatech.com
For more information, visit www.desatech.com
For more information, visit www.desatech.com
106179 01
NOT A UPC
106179-01
Rev. D
10/02
106179-01D
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