Desa VI33NR, VI33PR User Manual

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Page 1

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VI33NR

VI33PR

REMOTE READY GAS FIREPLACE

INSERT

UNVENTED (VENT-FREE) GAS FIREPLACE INSERT

OWNER’S OPERATION AND INSTALLATION MANUAL

Shown with GS38

Surround Kit and

G8010 Brick Liner

Accessories

WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

— Do not store or use gasoline or other flammable

vapors and liquids in the vicinity of this or any other appliance.

— WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

— Installation and service must be performed by a quali-

fied installer, service agency, or the gas supplier.

This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where not prohibited by local codes.

This appliance is only for use with type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

WARNING: Improper installation, adjustment, alteration, service, or maintenance can cause injury or property damage. Refer to this manual for correct installation and operational procedures. For assistance or additional information consult a qualified installer, service agency, or the gas supplier.

WARNING: This is an unvented gas-fired heater. It uses air (oxygen) from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided. Refer to

Combustion and Ventilation

tion on page 5 of this manual.

Air for

sec-

* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer

Save this manual for future reference.

Page 2

TABLE OF CONTENTS SAFETY INFORMATION

TABLE OF CONTENTS

SAFETY INFORMATION ............................................................ 2

LOCAL CODES........................................................................... 3

PRODUCT IDENTIFICATION ..................................................... 4

UNPACKING............................................................................... 4

REMOTE CONTROL ACCESSORIES ....................................... 4

PRODUCT FEATURES .............................................................. 4

AIR FOR COMBUSTION AND VENTILATION ........................... 5

INSTALLATION........................................................................... 7

OPERATING FIREPLACE INSERT .......................................... 16

INSPECTING BURNERS.......................................................... 19

CLEANING AND MAINTENANCE ............................................ 20

SAFETY INFORMATION

WIRING DIAGRAMS................................................................. 21

SPECIFICATIONS .................................................................... 21

TROUBLESHOOTING .............................................................. 22

REPLACEMENT PARTS .......................................................... 25

TECHNICAL SERVICE ............................................................. 25

SERVICE HINTS....................................................................... 25

ILLUSTRATED PARTS BREAKDOWNAND PARTS LIST........ 26

ACCESSORIES ........................................................................ 30

OWNER’S REGISTRATION FORM.......................................... 31

WARRANTY INFORMATION ...................................... Back Cover

WARNINGS

WARNING: This product contains and/or generates chemicals known to the State of California to cause cancer or birth defects, or other reproductive harm.

IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate, or service this fireplace insert. Improper use of this fireplace insert can cause serious injury or death from burns, fire, explosion, electrical shock, and carbon monoxide poisoning.

DANGER: Carbon monoxide poisoning may lead to death!

Carbon Monoxide Poisoning: Early signs of carbon monoxide

poisoning resemble the flu, with headaches, dizziness, or nausea. If you have these signs, the fireplace insert may not be working properly. Get fresh air at once! Have fireplace insert serviced. Some people are more affected by carbon monoxide than others. These include pregnant women, people with heart or lung disease or anemia, those under the influence of alcohol, and those at high altitudes.

Natural and Propane/LP Gas: Natural and Propane/LP gases are

odorless. An odor-making agent is added to these gases. The odor helps you detect a gas leak. However, the odor added to the gas can fade. Gas may be present even though no odor exists.

Make certain you read and understand all warnings. Keep this manual for reference. It is your guide to safe and proper operation of this fireplace insert.

WARNING: Any change to this heater or its controls can be dangerous.

WARNING: Do not allow fans to blow directly into the fireplace insert. Avoid any drafts that alter burner flame patterns. Ceiling fans can create drafts that alter burner flame patterns. Altered burner patterns can cause sooting.

WARNING: Do not use a blower insert, heat exchanger insert, fireplace hood, or other accessory not approved for use with this fireplace.

WARNING: Any outside air ducts and/or ash dumps in the fireplace must be permanently closed before installing fireplace insert.

WARNING: Before installing in a solid fuel burning fireplace, the chimney flue and fireplace must be cleaned of soot, creosote, ashes, and loose paint by a qualified chimney cleaner.

Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.

Do not place clothing or other flammable material on or near the appliance. Never place any objects on the heater.

Fireplace insert front and screen become very hot when running fireplace insert. Keep children and adults away from hot surfaces to avoid burns or clothing ignition. Fireplace insert will remain hot for a time after shutdown. Allow surfaces to cool before touching.

For more information, visit www.desatech.com

111285-01B

Page 3

SAFETY INFORMATION

Continued

SAFETY INFORMATION

LOCAL CODES

Keep the appliance area clear and free from combustible materials, gasoline, and other flammable vapors and liquids.

Carefully supervise young children when they are in the room with fireplace. When using the hand-held remote accessory, keep selector switch in the OFF position to prevent children from turning on burners with remote.

You must operate this fireplace insert with the fireplace insert screen and hood in place. Make sure fireplace insert screen and hood are in place before running fireplace insert.

1. This appliance is only for use with the type of gas indicated on the rating plate. This appliance is not convertible for use with other gases.

2. Do not place propane/LP supply tank(s) inside any structure. Locate propane/LP supply tank(s) outdoors (propane/LP units only).

3. If you smell gas

• shut off gas supply

• do not try to light any appliance

• do not touch any electrical switch; do not use any phone in

your building

• immediately call your gas supplier from a neighbor’ s phone.

Follow the gas supplier’s instructions

• if you cannot reach your gas supplier , call the fire department

4. This fireplace insert shall not be installed in a bedroom or bathroom.

5. Do not use this fireplace insert as a wood-burning fireplace. Use only the logs provided with the fireplace insert.

6. Do not add extra logs or ornaments such as pine cones, vermiculite, or rock wool. Using these added items can cause sooting. Do not add lava rock around base. Rock and debris could fall into the control area of fireplace insert.

7. This fireplace insert is designed to be smokeless. If logs ever appear to smoke, turn off fireplace insert and call a qualified service person. cur due to log curing and burning of manufacturing residues.

8. To prevent the creation of soot, follow the instructions in Clean- ing and Maintenance, page 20.

9. Before using furniture polish, wax, carpet cleaner, or similar products, turn heater off. If heated, the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture.

10. This fireplace insert needs fresh air ventilation to run properly . This fireplace insert has an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS shuts down the fireplace insert if not enough fresh air is available. See Air for Combus- tion and V entilation, pages 5 through 7. If fireplace insert keeps shutting off, see Troubleshooting, pages 22 through 24.

Note:

During initial operation, slight smoking could oc-

11. Do not run fireplace insert

• where flammable liquids or vapors are used or stored

• under dusty conditions

12. Do not use this fireplace insert to cook food or burn paper or other objects.

13. Do not use fireplace insert if any part has been exposed to or under water. Immediately call a qualified service technician to inspect the fireplace insert and to replace any part of the control system and any gas control which has been under water.

14. Do not operate fireplace insert if any log is broken. Do not operate fireplace insert if a log is chipped (dime-sized or larger).

15. Turn fireplace insert off and let cool before servicing. Only a qualified service person should service and repair fireplace insert.

16. Operating fireplace insert above elevations of 4,500 feet could cause pilot outage.

17. To prevent performance problems with propane/LP units, do not use propane/LP fuel tanks of less than 100 lb. capacity (propane/LP units only).

18. Provide adequate clearances around air openings.

19. Trim panels and surrounds must not seal ventilation openings in fireplace.

20. Cutting any sheet-metal parts of the solid-fuel burning fireplace or listed ventless firebox enclosure in which the ventfree fireplace insert is to be installed is prohibited.

21. If the factory-built fireplace has no gas access hole(s) provided, an access hole of 1.5 inch (37.5 mm) diameter or less may be drilled through the lower sides or bottom of the firebox in a proper workmanlike manner. This access hole must be plugged with noncombustible insulation after the gas supply line has been installed.

22. Refractory, glass doors, screen rails, screen mesh and soldifuel log grates (if applicable) can be removed from the fireplace before installing the unvented fireplace insert.

LOCAL CODES

Install and use fireplace insert with care. Follow all local codes. In the absence of local codes, use the latest edition of The National

Fuel Gas Code ANSI Z223.1/NFPA 54*.

*Available from:

American National Standards Institute, Inc.

1430 Broadway

New York, NY 10018

National Fire Protection Association, Inc.

Batterymarch Park

Quincy, MA 02269

111285-01B

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Page 4

PRODUCT IDENTIFICATION UNPACKING

REMOTE CONTROL ACCESSORIES PRODUCT FEATURES

PRODUCT IDENTIFICATION

One Piece Log Set

Optional Remote Control

Control Knobs

Piezo Ignitor

Figure 1 - Log Base Assembly

Top Louver Assembly

Firebox Hood

Firebox Support

Remote Selector Switch (Optional)

Top Outer Casing

UNPACKING

CAUTION: Do not remove the warning and instruction labels attached to the heater base assembly. These markings contain important warranty and safety information.

1. With utility knife, cut the carton all the way around above the staples on the bottom tray. Lift the carton of f the heater. Remove packing.

Note:

The hood is located in the packing on the right

hand side of the heater front. Lift the heater off the bottom tray .

2. Locate two screws above top corners of the fireplace insert screen. Remove and discard these screws. Lift fireplace insert screen up and pull out to remove.

3. Remove protective packaging applied to logs, log base assembly, and fireplace insert.

4. Remove fireplace insert hood from carton insert.

5. Check all items for any shipping damage. If damaged, promptly inform dealer where you bought fireplace insert.

REMOTE CONTROL ACCESSORIES

There are four optional remote controls that can be purchased separately for this fireplace insert:

• wall switch

• wall thermostat

• hand-held ON/OFF remote

• hand-held thermostat remote

See Accessories, page 30.

Screen Assembly

Figure 2 - Fireplace Insert

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Bottom Louver Assembly

Gas Line Access

Blower Assembly

PRODUCT FEATURES

OPERATION

This vent-free fireplace insert is clean burning. It requires no outside venting. There is no heat loss out a vent or up a chimney. Heat is generated by both realistic flames and glowing embers. When used without the blower, the fireplace insert requires no electricity making it ideal for emergency backup heat.

SAFETY DEVICE

This fireplace insert has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The ODS/pilot is a required feature for vent-free room heaters. The ODS system shuts off the fireplace insert if there is not enough fresh air.

PIEZO IGNITION SYSTEM

This fireplace insert has a piezo ignitor. This system requires no matches, batteries, or other sources to light fireplace insert.

BLOWER ASSEMBLY

This fireplace insert is equipped with a blower assembly. The blower operates thermostatically and has a variable control. The blower circulates heated air from the fireplace insert into the room. Use of blower is optional.

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AIR FOR COMBUSTION AND VENTILATION

Providing Adequate Ventilation

WARNING: This heater shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air. Read the following instructions to insure proper fresh air for this and other fuelburning appliances in your home.

Today’s homes are built more energy efficient than ever. New materials, increased insulation, and new construction methods help reduce heat loss in homes. Home owners weather strip and caulk around windows and doors to keep the cold air out and the warm air in. During heating months, home owners want their homes as airtight as possible.

While it is good to make your home energy efficient, your home needs to breathe. Fresh air must enter your home. All fuel-burning appliances need fresh air for proper combustion and ventilation.

Exhaust fans, fireplaces, clothes dryers, and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper venting of vented fuel-burning appliances.

PROVIDING ADEQUATE VENTILATION

The following are excerpts from National Fuel Gas Code ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation.

All spaces in homes fall into one of the three following ventilation classifications:

1. Unusually Tight Construction

2. Unconfined Space

3. Confined Space The information on pages 5 through 7 will help you classify your

space and provide adequate ventilation.

Unusually Tight Construction

The air that leaks around doors and windows may provide enough fresh air for combustion and ventilation. However, in buildings of unusually tight construction, you must provide additional fresh air.

Unusually tight construction is defined as construction where: a. walls and ceilings e xposed to the outside atmosphere

have a continuous water vapor retar der with a rating of one perm (6 x 10 openings gasketed or sealed

b. weather stripping has been added on openable win-

dows and doors

c. caulking or sealants are applied to areas such as

joints around window and door frames, between sole plates and floors, between wall-ceiling joints, between wall panels, at penetrations f or plumbing, electrical, and gas lines, and at other openings.

If your home meets all of the three criteria above, you must provide additional fresh air. See

From Outdoors

If your home does not meet all of the three criteria above, proceed to

Location

, page 6.

, page 7

Determining Fresh-Air Flow for Fireplace

-11

kg per pa-sec-m2) or less with

and

Ventilation Air

Confined and Unconfined Space

The National Fuel Gas Code ANSI Z223.1/NFPA 54 defines a confined space as a space whose volume is less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating of all appliances installed in that space and an unconfined space as a space whose volume is not less than 50 cubic feet per 1,000 Btu per hour (4.8 m3 per kw) of the aggregate input rating of all appliances installed in that space. Rooms communicating directly with the space in which the appliances are installed*, through openings not furnished with doors, are considered a part of the unconfined space.

* Adjoining rooms are communicating only if there are doorless passageways or ventilation grills between them.

111285-01B

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Page 6

Remove Door into Adjoining

Room, Option

Ventilation Grills

Into Adjoining Room,

Option 2

Ventilation

Grills

Into Adjoining

Room,

Option 1

12"

AIR FOR COMBUSTION AND VENTILATION

Determining Fresh-Air Flow For Heater Location Ventilation Air

AIR FOR COMBUSTION AND VENTILATION

Continued

DETERMINING FRESH-AIR FLOW FOR HEATER LOCATION

Determining if You Have a Confined or Unconfined Space

Use this work sheet to determine if you have a confined or unconfined space. Space: Includes the room in which you will install heater plus any adjoining

rooms with doorless passageways or ventilation grills between the rooms.

1. Determine the volume of the space (length x width x height). Length x Width x Height =___________ cu. ft. (volume of space)

Example:

height) = 3168 cu. ft. (volume of space) If additional ventilation to adjoining room is supplied with grills or open-

ings, add the volume of these rooms to the total volume of the space.

2. Multiply the space volume by 20 to determine the maximum Btu/Hr the space can support.

__________ (volume of space) x 20 = (Maximum Btu/Hr the space

Example:

Btu/Hr the space can support)

3. Add the Btu/Hr of all fuel burning appliances in the space.

* Do not include direct-vent gas appliances. Direct-vent draws combustion air from the outdoors and vents to the outdoors.

4. Compare the maximum Btu/Hr the space can support with the actual amount of Btu/Hr used.

__________________ Btu/Hr (maximum the space can support) __________________ Btu/Hr (actual amount of Btu/Hr used)

Example:

Space size 22 ft. (length) x 18 ft. (width) x 8 ft. (ceiling

can support)

3168 cu. ft. (volume of space) x 20 = 63,360 (maximum

Vent-free heater _____________ Btu/Hr Gas water heater* _____________ Btu/Hr Gas furnace _____________ Btu/Hr Vented gas heater _____________ Btu/Hr Gas fireplace logs _____________ Btu/Hr Other gas appliances* + _____________ Btu/Hr Total = _____________ Btu/Hr

Example:

Gas water heater _____________ Btu/Hr Vent-free heater + _____________ Btu/Hr Total = _____________ Btu/Hr

63,360 Btu/Hr (maximum the space can support) 73,000 Btu/Hr (actual amount of Btu/Hr used)

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40,000 33,000 73,000

The space in the example in column 1 is a confined space because the actual Btu/Hr used is more than the maximum Btu/Hr the space can support. You must provide additional fresh air. Your options are as follows:

A. Rework worksheet, adding the space of an adjoining room. If the extra

space provides an unconfined space, remove door to adjoining room or add ventilation grills between rooms. See V entilation Air F r om Inside Building.

B. V ent room directly to the outdoors. See Ventilation Air Fr om Outdoors,

page 7.

C. Install a lower Btu/Hr heater, if lower Btu/Hr size makes room unconfined. If the actual Btu/Hr used is less than the maximum Btu/Hr the space can support,

the space is an unconfined space. You will need no additional fresh air ventilation.

WARNING: If the area in which the heater may be operated is smaller than that defined as an unconfined space or if the building is of unusually tight construction, provide adequate combustion and ventilation air by one of the methods described in the

National Fuel Gas Code, ANSI Z223.1/NFPA 54 Section 5.3

or applicable local codes

VENTILATION AIR

Ventilation Air From Inside Building

This fresh air would come from an adjoining unconfined space. When ventilating to an adjoining unconfined space, you must provide two permanent openings: one within 12" of the ceiling and one within 12" of the floor on the wall connecting the two spaces (see options 1 and 2, Figure 3). You can also remove door into adjoining room (see option 3, Figure 3). Follow the National Fuel

Gas Code ANSI Z223.1/NFPA 54, Section 5.3, Air for Combustion and Ventilation for required size of ventilation grills or ducts.

Figure 3 - Ventilation Air from Inside Building

111285-01B

Page 7

AIR FOR COMBUSTION AND VENTILATION

Continued

Ventilation Air From Outdoors

Provide extra fresh air by using ventilation grills or ducts. You must provide two permanent openings: one within 12" of the ceiling and one within 12" of the floor. Connect these items directly to the outdoors or spaces open to the outdoors. These spaces include attics and crawl spaces. Follow the National Fuel Gas Code ANSI Z223.1/ NFPA 54, Section 5.3, Air for Combustion and Ventilation for required size of ventilation grills or ducts.

IMPORTANT:

attic if attic has a thermostat-controlled power vent. Heated air entering the attic will activate the power vent. Any outside air ducts and/or ash dumps in the fireplace shall be permanently closed at the time of appliance installation.

Outlet Air

Inlet Air

Figure 4 - Ventilation Air from Outdoors

Do not provide openings for inlet or outlet air into

Outlet Air

Inlet Air

Ventilated Attic

To Attic

Crawl

Space

Ventilated

Crawl Space

INSTALLATION

NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your primary heat source. If you have a central heating system, you may run system’s circulating blower while using heater. This will help circulate the heat throughout the house. In the event of a power outage, you can use this heater as your primary heat source.

WARNING: A qualified service person must in-

stall fireplace insert. Follow all local codes.

AIR FOR COMBUSTION AND VENTILATION

WARNING: Never install the fireplace insert

• in a bedroom or bathroom

• in a recreational vehicle

• where curtains, furniture, clothing, or other flam-

mable objects are less than 42 inches from the front, top, or sides of the fireplace insert

• in high traffic areas

• in windy or drafty areas

CAUTION: This fireplace insert creates warm air currents. These currents move heat to wall surfaces next to fireplace insert. Installing fireplace insert next to vinyl or cloth wall coverings or operating fireplace insert where impurities (such as, but not limited to, tobacco smoke, aromatic candles, cleaning fluids, oil or kerosene lamps, etc.) in the air exist, may discolor walls or cause odors.

WARNING: Before installing in a solid fuel burning fireplace, the chimney flue and firebox must be cleaned of soot, creosote, ashes, and loose paint by a qualified chimney cleaner.

Note:

Your Vanguard fireplace insert is designed to be used in zero

clearance installations. Wall or framing material can be placed directly against any exterior surface on the rear, sides, or top of your fireplace insert, except where standoff spacers are integrally attached. If standoff spacers are attached to your insert, these spacers can be placed directly against wall or framing materials.

IMPORTANT:

this is beneficial, installing fireplace in rooms without enough ventilation air may cause mildew to form from too much moisture. See Air for Combustion and Ventilation, pages 5 through 7.

IMPORTANT:

insert is not level, log set will not work properly.

Vent-free heaters add moisture to the air. Although

Make sure the fireplace insert is level. If fireplace

Ventilation Air (Cont.)

INSTALLATION

Check Gas Type

CHECK GAS TYPE

Use the correct gas type (natural or propane/LP) for your unit. If your gas supply is not correct, do not install fireplace insert. Call dealer where you bought fireplace insert for proper type fireplace insert.

WARNING: Make sure the selector switch is in the

OFF position before installing heater

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111285-01B

Page 8

INSTALLATION

Electrical Hookup Installing Surround Kit

INSTALLATION

Continued

ELECTRICAL HOOKUP

(Blower Accessory)

This fireplace insert includes a blower assembly with an electrical cord. The electrical cord is five feet in length. You must locate fireplace insert within reach of a 120 volt grounded electrical outlet. If not, install and properly ground GA3555, three-prong 120 volt electrical outlet, in fireplace insert. Follow instructions included in kit (see Accessories, page 30).

INSTALLING SURROUND KIT (GS38 OR GS43)

CAUTION: Close masonry fireplace damper securely before installing fireplace insert. If chimney does not have a damper, block or cap top of chimney. Failure to cap an open chimney could cause drafts that can affect the heater’s performance and increase surface temperatures.

CAUTION: A GS38 or GS43 surround kit accessory must be installed on this fireplace insert before installing into your masonry fireplace or wall opening.

Note:

Use the accessory which best covers the existing masonry

fireplace opening or wall opening.

• Model GS38 Surround Kit (for use with fireplaces with an opening smaller than 30" H and 38" W)

• Model GS43 Surround Kit (for use with fireplaces with an opening 30" to 36 3/4" H and 38" to 43" W)

1. Using a 5/16" nut driver, remove two shipping screws and

screen (see Figure 5). Discard these screws. Remove 5/16" screen mounting shoulder screws (do not discard).

2. Remove log packaging from firebox cavity.

3. Align holes in left surround side panel with screen mounting screw holes. Replace 5/16" screen mounting shoulder screws removed in step 1 (see Figure 6). Do not tighten. Install Phillips screw in bottom (see Figure 6). Repeat for right side.

4. Using Phillips screwdriver, remove four screws attaching top louver (see Figure 7).

5. Place top surround panel at top of fireplace insert. Bottom edge of panel will slide under top edge of insert. Align top panel screw holes with those in insert. Install four #10 Phillips screws, do not tighten. See Figure 8, page 9

Surround Side

Screen Mounting Shoulder Screws (5/16")

Phillips Screw

Figure 6 - Attaching Left Surround Side Panel

Shipping Screw (DISCARD)

Figure 5 - Removing Screws and Screen

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Screen Mounting Shoulder Screw (4) (DO NOT DISCARD)

Phillips Screws

Top Louver

Figure 7 - Remove Louver

111285-01B

Page 9

INSTALLATION

Continued

6. Align screw holes in side panels with holes in top panel (see Figure 9). Insert and tighten #10 Phillips screws.

7. Reinstall louver removed in step 4.

8. Carefully inspect fireplace surround assembly. Make sure each part fits properly. Firmly tighten all screws installed during assembly.

CAUTION: Do not overtighten. Metal can bend,

warp, or break under excessive strain.

9. Install trim after final finishing and/or painting of wall.

Installing Surround Kit (Cont.)

INSTALLATION

Installing Hood

Installation Clearances

Top Edge of Fireplace Insert

Top Surround Panel

Phillips Screws (4)

Figure 8 - Attaching Top Surround Panel

Top Panel

Phillips Screws

Screws

Figure 10 - Installing Hood to Firebox

INSTALLATION CLEARANCES

WARNING: Maintain the minimum clearances. If you can, provide greater clearances from floor, ceiling, and adjoining wall.

Carefully follow the instructions below. This will ensure safe installation.

Minimum Clearances For Side Combustible Material, Side Wall, and Ceiling

A. Clearances from the side of the fireplace cabinet to any com-

bustible material and wall should follow diagram in Figure 12, page 10.

Example:

combustible material and protrudes 3 1/2" from the wall. This combustible material must be 4" from the side of the fireplace opening (see Figure 11).

B. Clearances from the top of the fireplace opening to the ceiling

should not be less than 42 inches.

The face of a mantel, bookshelf, etc. is made of

Side Panel

Figure 9 - Attaching Side Panels to Top Panel

INSTALLING HOOD

Install hood to top of firebox as shown in Figure 10. Use 5 Phillips screws, provided, to attach hood to fireplace insert and 2 Phillips screws, provided, to attach hood and surround sides to fireplace insert.

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111285-01B

Example

*Minimum 16 inches from Side Wall

Figure 11 - Minimum Clearance for Combustible to Wall

Page 10

INSTALLATION

Installation Clearances (Cont.) Installing Gas Piping To Fireplace Location

INSTALLATION

Continued

Mantel Clearances for Insert Installation

If there is a mantel above masonry fireplace, you must meet minimum clearance between mantel shelf and top of fireplace opening (see Figure 12).

NOTICE: Surface temperatures of adjacent walls and mantels become hot during operation. Walls and mantels above the firebox may become hot to the touch. If installed properly, these temperatures meet the requirements of the national product standard. Follow all minimum clearances shown in this manual.

NOTICE: If your installation does not meet the minimum clearances shown, you must do one of the following:

• raise the mantel to an acceptable height

• remove the mantel

Wall board or facing material (above fireplace) may be of combustible material, including decorative mantel ornaments or other similar projections off of the facing material.

Fireplace

Fireplace Insert

Wire-mesh Screen

10" 8" 6" 2

Figure 12 - Minimum Mantel Clearances for Fireplace Insert Installation

Mantel Shelf

Noncombustible Material May Project Off this Surface above the Insert Hood

Supplied Hood Must Be Used at All Times

13" 16" 19" 21"

Note:

All vertical measurements are from top of insert hood opening to bottom of mantel shelf.

INSTALLING GAS PIPING TO FIREPLACE LOCATION

WARNING: A qualified service person must connect fireplace Insert to gas supply. Follow all local codes.

CAUTION: Never connect propane/LP heater directly to the propane/LP supply. This heater requires an external regulator (not supplied). Install the external regulator between the heater and propane/LP supply.

WARNING: Never connect natural gas fireplace insert to private (non-utility) gas wells. This gas is commonly known as wellhead gas.

Installation Items Needed

Before installing fireplace insert, make sure you have the items listed below.

• external regulator (supplied by installer)

• piping (check local codes)

• sealant (resistant to propane/LP gas)

• equipment shutoff valve *

• test gauge connection *

• sediment trap

• tee joint

• pipe wrench

• approved flexible gas line with gas connector (if allowed by lo-

cal codes) (not provided)

* A CSA design-certified equipment shutoff valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase the optional CSA design-certified equipment shutoff valve from your dealer. See Accessories, page 30.

For propane/LP units, the installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming gas pressure to between 11 and 14 inches of water. If you do not reduce incoming gas pressure, heater regulator damage could occur. Install external regulator with the vent pointing down as shown in Figure 13, page 11. Pointing the vent down protects it from freezing rain or sleet.

CAUTION: Use only new, black iron or steel pipe. Internally-tinned copper tubing may be used in certain areas. Check your local codes. Use pipe of 1/2" diameter or greater to allow proper gas volume to fireplace insert. If pipe is too small, undue loss of volume will occur.

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111285-01B

Page 11

INSTALLATION

Continued

Installing Gas Piping To Fireplace Location (Cont.)

INSTALLATION

Connecting Fireplace Insert To Gas Supply

External Regulator

Propane/LP Supply Tank

Vent Pointing Down

Figure 13 - External Regulator with Vent Pointing Down

Installation must include an equipment shutoff valve, and plugged 1/8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be upstream from fireplace insert (see Figure 14).

IMPORTANT:

Install equipment shutoff valve in an accessible location. The equipment shutoff valve is for turning on or shutting off the gas to the appliance.

Check your building codes for any special requirements for locating equipment shutoff valve to fireplaces.

Apply pipe joint sealant lightly to male NPT threads. This will prevent excess sealant from going into pipe. Excess sealant in pipe could result in clogged fireplace valves.

WARNING: Use pipe joint sealant that is resistant

to liquid petroleum (LP) gas.

We recommend that you install a sediment trap in supply line as shown in Figure 14. Locate sediment trap where it is within reach for cleaning. Install in piping system between fuel supply and heater. Locate sediment trap where trapped matter is not likely to freeze. A sediment trap traps moisture and contaminants. This keeps them from going into fireplace insert gas controls. If sediment trap is not installed or is installed wrong, fireplace may not run properly.

CONNECTING FIREPLACE INSERT TO GAS SUPPLY

Installation Items Needed

• 5/16" hex socket wrench or nut-driver

• Phillips screwdriver

• sealant (resistant to propane/LP gas, not provided)

1. Remove fireplace insert screen. Lift fireplace insert screen up and pull out to remove.

2. Remove screws that attach log base assembly to fireplace insert (see Figure 15). Carefully lift up log base assembly and remove from fireplace insert (see Figure 15).

Note:

If adding the G8010 series brick liner accessory, install it

now. Follow instructions in G8010 accessory kit.

CAUTION: Do not pick up log base assembly by burners. This could damage burners. Only handle base by grates.

3. Route gas supply line through access opening of fireplace insert (see Figure 15).

CSA Design-Certified Equipment Shutoff Valve

With 1/8" NPT Tap* Supplied Flexible Gas Line

Propane/LP

From External Regulator (11" W.C. to 14" W.C. Pressure)

Natural

3" Minimum

From Gas Meter (5" W.C. to

10.5" W.C. Pressure)

Cap Pipe Tee

Nipple Joint

Figure 14 - Gas Connection

Sediment Trap

* Purchase the optional CSA design-certified equipment shutoff valve from your dealer. See Accessories, page 30.

For more information, visit www.desatech.com

111285-01B

Burners

Two Screws

Gas Line

Log Base Assembly

Access

Figure 15 - Removing Log Base Assembly From Fireplace Insert

Page 12

INSTALLATION

Connecting Fireplace Insert To Gas Supply (Cont.) Checking Gas Connections

INSTALLATION

Continued

NOTICE: Most building codes do not permit concealed gas connections. A flexible gas line is provided to allow accessibility from the fireplace (see Figure 16). The flexible gas supply line connection to the equipment shutoff valve should be accessible.

4. Connect gas supply line to flexible gas line attached to gas regulator of fireplace insert (see Figure 16). Use sealant on all male pipe threads.

5. Check all gas connections for leaks. See Checking Gas Connections.

6. Replace log base assembly back into fireplace insert. Feed flexible gas line into fireplace insert base area while replacing log base assembly. Make sure the entire flexible gas line is in fireplace insert base area. Reattach log base assembly to fireplace insert with screws removed in step 2, page 11.

To Fireplace Gas Regulator

Flexible Gas Line from Fireplace Gas Regulator Provided with Fireplace Insert

Figure 16 - Attaching Flexible Gas Lines Together

➞

Equipment Shutoff Valve

Propane/LP

To External Regulator

➞

Natural

To Gas Meter

CHECKING GAS CONNECTIONS

4. Check all joints of gas supply piping system. Apply a noncorrosive leak detection fluid to all joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Reconnect fireplace insert and equipment shutoff valve to gas supply. Check reconnected fittings for leaks.

Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)

1. Close equipment shutoff valve (see Figure 17).

2. Pressurize supply piping system by either opening propane/LP supply tank for propane/LP gas or opening main gas valve located on or near gas meter or using compressed air.

3. Check all joints from gas meter to equipment shutoff valve for natural gas (see Figure 18), or propane/LP supply to equipment shutoff valve for propane/LP (see Figure 19). Apply a noncorrosive leak detection fluid to all joints. Bubbles forming show a leak.

4. Correct all leaks at once.

Open

Equipment Shutoff Valve

Figure 17 - Equipment Shutoff Valve

POSITION

OFF

POSITION

Closed

Equipment Shutoff Valve

WARNING: Test all gas piping and connections, internal and external to unit, for leaks after installing or servicing. Correct all leaks at once.

WARNING: Never use an open flame to check for a leak. Apply a noncorrosive leak detection fluid to all joints. Bubbles forming show a leak. Correct all leaks at once.

Pressure Testing Gas Supply Piping System

Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)

1. Disconnect appliance with its appliance main gas valve (control valve) and equipment shutoff valve from gas supply piping system. Pressures in excess of 1/2 psig will damage fireplace insert gas regulator.

2. Cap off open end of gas pipe where equipment shutoff valve was connected.

3. Pressurize supply piping system by either opening propane/LP supply tank for propane/LP gas or opening main gas valve located on or near gas meter or using compressed air.

For more information, visit www.desatech.com

Gas Meter

Manual Gas Valve

Figure 18 - Checking Gas Joints (Natural Gas)

Equipment Shutoff Valve

Propane/LP Supply Tank

Manual Gas Valve

Figure 19 - Checking Gas Joints (Propane/LP Gas)

111285-01B

Page 13

INSTALLATION

Continued

Checking Gas Connections (Cont.)

INSTALLATION

Fireplace Insert Installation Into Masonry Fireplace

Assembling And Attaching Trim

Pressure Testing Fireplace Insert Gas Connections

1. Open equipment shutoff valve (see Figure 17, page 12).

2. Open main gas valve located on or near gas meter for natural gas or open propane/LP supply tank valve.

3. Make sure control knob of fireplace insert is in the OFF position.

4. Check all joints from gas meter to equipment shutoff valve for natural gas (see Figure 18, page 12), or propane/LP supply to equipment shutoff valve for propane/LP (see Figure 19, page 12). Apply a noncorrosive leak detection fluid to all joints. Bubbles forming show a leak.

5. Correct all leaks at once.

6. Light fireplace insert (see Operating Fireplace Insert, pages 16 through 18). Check all other internal joints for leaks.

7. Turn off fireplace insert (see To Turn Off Gas to Appliance, page 17).

FIREPLACE INSERT INSTALLATION INTO MASONRY FIREPLACE

Installation of this fireplace insert involves installing fireplace insert into an existing masonry fireplace. If using a mantel above the fireplace, you must follow the clearances shown in Figure 12, page 10. Follow the instructions below to install the fireplace insert in this manner.

Minimum

Insert Fireplace Opening

Height 25 Front Width 34 Depth 16

1. Use dimensions shown in Figure 20 for the masonry fireplace opening.

2. Install and properly ground GA3555, three-prong 120 volt electrical outlet, in fireplace insert. Follow instructions included in kit (see Accessories, page 30).

/16" 26 1/4"

/16" 35"

/16" 17 1/4"

3. Install gas piping to fireplace location. This installation includes an approved flexible gas line (if allowed by local codes) after the equipment shutoff valve. The flexible gas line must be the last item installed on the gas piping. See Installing Gas Piping to Fireplace Location, pages 10 and 11.

4. Carefully set fireplace insert in front of masonry fireplace with back of insert inside wall opening.

5. Attach flexible gas line to gas supply. See Connecting Fire- place Insert to Gas Supply, pages 11 and 12.

6. Plug electrical cord into electrical outlet installed in step 2.

7. Carefully place fireplace insert into masonry fireplace.

8. Check all gas connections for leaks. See Checking Gas Con- nections, pages 12 and 13.

9. Install trim after final finishing and/or painting of wall (see Figure 22, page 14).

ASSEMBLING AND ATTACHING TRIM

1. Remove three pieces of surround trim from packaging.

2. Locate four #6 screws, two adjusting plates with set screws, and two shims in the hardware packet.

3. Align shim under adjusting plate as shown in Figure 21.

4. Slide one end of adjusting plate/shim in slot of top surround trim (see Figure 21).

5. Slide other end of adjusting plate/shim in slot on mitered edge of side surround trim (see Figure 21).

6. While firmly holding edges of trim together, tighten both set screws on the adjusting plate with slotted screwdriver.

7. Repeat steps 3 through 6 for other side.

Set

Side Surround Trim

Adjusting Plate

Screws

Top Surround Trim

Slot

/4"

35"

Figure 20 - Rough Opening for Installing in Masonry Fireplace

For more information, visit www.desatech.com

111285-01B

Shim

Mitered Edge

Slot

Mitered Edge

Figure 21 - Assembling Surround Trim

Page 14

Assembling And Attaching Trim (Cont.) Installing Logs

INSTALLATION

Continued

INSTALLATION

8. Line up holes in surround trim with holes on side panels of fireplace surround assembly . Attach with screws provided (see Figure 22).

9. Move heater and surround assembly to fireplace opening. Make sure heater and surround assembly fit properly.

Fireplace Surround

Trim

Figure 22 - Attaching Trim to Fireplace Surround

#6 Screws (4)

INSTALLING LOGS

2. Install fireplace insert screen by slipping notches of fireplace insert screen over screws on front of fireplace insert (see Figure 25).

WARNING: You must operate this fireplace insert with the fireplace insert screen in place. Make sure fireplace insert screen is in place before running fireplace insert.

One Piece Log Set

Middle Section at Bottom of Log Set

Burner

Chassis

Figure 23 - Installing One Piece Log Set

"U"-shaped Cutout in Chassis

CAUTION: Do not remove the warning and instruction labels attached to the heater base assembly. These markings contain important warranty and safety information.

WARNING: Failure to position the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury.

WARNING: After installation and periodically thereafter, check to ensure that no flame comes in contact with any log. With the heater set to HI, check to see if flames contact any log. If so, reposition logs according to the log installation instructions in this manual. Flames contacting logs will create soot.

It is very important to install the logs exactly as instructed. Do not modify logs. Only use logs supplied with heater.

1. Place one-piece log set on grate to fit as illustrated in Figure 23. Make sure middle section at bottom of log set is seated into "U"-shaped cutout in center of chassis (see Figure 24).

IMPORTANT:

Make sure log does not cover any burner ports.

Burner Ports

One Piece Log Set

Figure 24 - Installing One Piece Log Set (Top View)

Screws for Mounting Screen

Notches

Figure 25 - Installing Fireplace Insert Screen

For more information, visit www.desatech.com

111285-01B

Page 15

INSTALLATION

Continued

Optional Wireless Hand-Held Remote Control Accessories

INSTALLATION

Installing 9-Volt Batteries

OPTIONAL WIRELESS HAND-HELD REMOTE CONTROL ACCESSORIES

Installing Remote Receiver Unit

1. Disconnect switch wires from the control valve.

2. Remove screws attaching switch plate.

3. Remove switch plate (see Figure 26). Discard after removing.

4. Install remote receiver unit onto gas log heater base using mounting clips.

5. Push clips firmly into place (see Figure 27).

6. Connect wires as shown in Figure 28.

Remote Switch Bracket

Screw

Switch Plate

Figure 26 - Switch Plate and Wiring Harness

Mounting Clips

(GHRCB and GHRCTB)

Ignitor

Wires

Installing 9-Volt Battery (Not Included) in Receiver

1. Locate back of receiver under front burner of heater.

2. Locate the battery clip mounted on the back of the receiver.

3. Slide a 9-volt battery through the clip.

4. Attach the terminal wires to the battery.

Remote Receiver

9-Volt Battery

Figure 29 - Installing Battery in Remote Receiver

Battery Clip

Terminal Wires

Installing 9-Volt Battery (Not Included) in HandHeld Remote Control Unit

1. Remove battery cover on back of remote control unit.

2. Attach terminal wires to the battery . Place battery into the battery housing.

3. Replace battery cover onto remote control unit.

Remote Receiver

Figure 27 - Installing Remote Receiver

White Wire From Receiver

Red Wire From Receiver

Figure 28 - Connecting Wires

Valve

INSTALLING 9-VOLT BATTERIES

Two 9-volt batteries (not included) are required to operate this heater with the wireless hand-held remote control set. Install one battery in the receiver and one in the hand-held remote control unit.

Note:

Only use alkaline batteries.

For more information, visit www.desatech.com

111285-01B

Battery Cover

Terminal Wires

9-Volt Battery

Figure 30 - Installing Battery in Hand-Held Remote Control Unit (GHRCB Series)

9-Volt Battery

Battery Cover

Figure 31 - Installing Battery in Hand-Held Remote Control Unit (GHRCTB Series)

Terminal Wires

Remote Control Unit

Battery Housing

Remote Control Unit

Page 16

OPERATING FIREPLACE INSERT

For Your Safety Read Before Lighting Lighting Instructions

OPERATING FIREPLACE INSERT

FOR YOUR SAFETY READ

BEFORE LIGHTING

WARNING: If you do not follow these instructions exactly, a fire or explosion may result causing property damage, personal injury or loss of life.

A. This appliance has a pilot which must be lighted by hand.

When lighting the pilot, follow these instructions exactly.

B. BEFORE LIGHTING smell all around the appliance ar ea

for gas. Be sure to smell next to the floor because some gas is heavier than air and will settle on the floor.

WHAT TO DO IF YOU SMELL GAS

• Do not try to light any appliance.

• Do not touch any electric switch; do not use any phone

in your building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

C. Use only your hand to push in or turn the gas control knob.

Never use tools. If the knob will not push in or turn by hand, don’t try to repair it, call a qualified service technician or gas supplier. Force or attempted repair may result in a fire or explosion.

D. Do not use this appliance if any part has been under water.

Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system and any gas control which has been under water.

LIGHTING

INSTRUCTIONS

WARNING: You must operate this heater with the fireplace insert screen in place. Make sure fireplace insert screen is installed before running fireplace insert.

NOTICE: During initial operation of new fireplace insert, burning logs will give off a paper-burning smell. Open damper or window to vent smell. This will only last a few hours.

1. STOP! Read the safety information above.

2. Make sure equipment shutoff valve is fully open.

3. Set switch to OFF position.

4. Press in and turn control knob clockwise

to the

OFF position.

5. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the floor. If you smell gas, STOP! Follow “B” in the safety information in column 1. If y ou don’t smell gas, go to the next step.

6. Press in and turn control knob counterclockwise

to the PILOT position. Press in control knob for five (5) seconds (see Figure 32).

Note:

You may be running this heater for the first time after hooking up to gas supply . If so, the control knob may need to be pressed in for 30 seconds or more. This will allow air to bleed from the gas system.

7. With control knob pressed in, press and release ignitor button. This will light pilot. The pilot is attached to the front burner . If needed, keep pr essing ignitor button until pilot lights.

Note:

If pilot does not stay lit, contact a qualified service person or gas supplier for repairs. Until repairs ar e made, light pilot with match. T o light pilot with matc h, see Manual Lighting Procedure on page 17.

8. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob.

• If control knob does not pop out when released, contact a qualified service person or gas supplier for repairs.

Note: If pilot goes out, repeat steps 4 through 8.

9. Slightly push in and turn control knob counterclockwise

to the ON position.

Ignitor Button

Flame Adjustment Knob

Figure 32 - Control Knob and Ignitor Button Location (Shown as Supplied, No Control Options)

Pilot Burner

Control Knob

Ignitor Electrode

Pilot Burner

AUTO OFF ON

Selector Switch

Ignitor Electrode

WARNING: Burners will come on automatically within one minute when the remote selector switch is in the ON position after the pilot is lit.

For more information, visit www.desatech.com

Natural Gas

Figure 33 - Pilot

Propane/LP Gas

111285-01B

Page 17

OPERATING FIREPLACE

ON OFF REMOTE

INSERT

Continued

OPERATING FIREPLACE INSERT

Lighting Instructions (Cont.)

To Turn Off Gas To Appliance

Manual Lighting Procedures

Optional Hand-Held Remote Operation

10. W ait one minute and switch selector switch to the ON position to light burners.

11. Set flame adjustment knob to any level between HI and LO.

CAUTION: Do not try to adjust heating levels by

using the equipment shutoff valve.

WARNING: Make sure the selector switch is in the OFF position when you are away from home for long periods of time. Heater will come on automatically with selector switch in the ON position.

TO TURN OFF GAS

TO APPLIANCE

Shutting Off Heater

1. T urn contr ol knob clockwise to the OFF position. 2a. Set selector switch in the OFF position. 2b. If Using Optional Hand-Held Remote: Set r emote selector

switch in the OFF position to keep from draining battery.

Shutting Off Burners Only (pilot stays lit)

You may shut off the burners and keep the pilot lit by doing one of the following:

• T ur n control knob clockwise to the PILOT position.

• Use remote control manual OFF button.

• Set remote selector switch in the OFF position.

MANUAL LIGHTING

PROCEDURE

1. Follow steps 1 through 6 under Lighting Instructions, pages 16 and 17.

2. Depress control knob and light pilot with match.

3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds, release control knob. Now follow steps 9 through 11, pages 16 and 17

1. After lighting, let pilot flame burn for about one minute. T urn contr ol knob to ON position. Adjust flame adjustment knob anywhere between HI and LO. Slide the selector switch to the REMOTE position (see Figure 34).

Note:

The burner may light if hand-held remote was on when selector switch was last turned off. You can now turn the burner on and off with the hand-held remote control unit.

IMPORTANT:

Do not leave the selector switch in the REMOTE or ON position when the pilot is not lit. This will drain the battery.

Flame Adjustment Knob

Control Knob in On Position

Figure 34 - Setting the Remote Selector Switch, Control Knob, and Flame Adjustment Knob for Remote Operation

Remote Selector Switch in Remote Position (Optional Hand-Held Remote Control)

ON/OFF SERIES (MODEL GHRCB)

Hold the control button on the hand-held remote until burner turns on. Hold the control button again until burner turns off (see Figure 35).

TO LOCK press both buttons on hand-held remote control until

light stops flashing. Hand-held remote control is now locked. If the fire is on it will be turned off automatically. In the locked state, the light will not light up when any button is pressed.

TO UNLOCK press both buttons together on hand-held remote

control until the light stops flashing. The hand-held remote is now unlocked.

OPTIONAL HAND-HELD

REMOTE OPERATION

Note:

All remote control accessories must be purchased separately (see Accessories, page 30). Follow instructions included with the remote control.

NOTICE: You must light the pilot before using the hand-held remote control unit. See

tions

on pages 16 and 17.

111285-01B

For more information, visit www.desatech.com

Lighting Instruc-

Control Button Turns Burners On and Off

Figure 35 - On/Off Hand-Held Remote Control Unit (GHRCB)

Page 18

OPERATING FIREPLACE INSERT

Optional Hand-Held Remote Operation (Cont.) Optional Blower Operation

OPERATING FIREPLACE INSERT

Continued

THERMOSTAT SERIES (MODEL GHRCTB)

The hand-held remote can be operated using either the manual mode (MANU) or thermostatic mode (AUTO) (see Figure 36). To select Fahrenheit/Centigrade mode display, carefully press the ˚C/˚F mode button with the end of a paper clip or similar blunt object.

Manual Mode

1. Press the POWER and LOCK buttons together to turn on

the hand-held remote control.

2. Press the MANU button to turn on the fireplace.

3. Press the POWER and LOCK b uttons together to tur n off

the fireplace.

Auto (Thermostatic) Mode

1. Press the POWER and LOCK buttons together to turn on

the hand-held remote control.

2. Press AUTO button to select this mode.

3. Set the desired room temperature by pressing the TEMP

+ or - buttons.

4. Press the POWER and LOCK b uttons together to tur n off

the fireplace

Note:

Do not leave the hand-held remote in the AUTO mode close to the fireplace. The radiant heat from the fireplace will turn off the fireplace. Ideally, place the hand-held remote in the center of the room facing towards the fireplace.

Note:

Do not hold the hand-held remote for a long time. Body temperature will affect its operation in the AUTO mode.

Digital Display Shows Temperature and Settings

Turns Burners On or Off

Decreases Room Temperature in AUTO Mode

Turns Hand-Held Remote On or Off and Allows You to Choose the Manual Setting

Selects Auto Setting

Increases Room Temperature in AUTO Mode

Safety Features

When away from home for an extended period of time or as a child safety feature to prevent accidental ignition of the fireplace, the receiver ON/OFF/REMOTE switch should be in the OFF position.

Auto Shutoff Feature

1. If the average room tempera ture exceeds 82 degr ees F ahr enheit (28 degrees Centigrade), the hand-held remote control will perform a safety override and shut the fireplace off. This feature is not available in the MANU mode.

2. The receiver continuously receives signals from the handheld remote to control the room temperatur e. If the handheld remote is misplaced, obstructed, or for any reason cannot transmit to the receiver, the receiver will shut off the fireplace after 8 minutes.

Key Pad Lock Feature

This feature allows the user to lock/unlock the keypad on the hand-held remote in the MANU or AUTO mode to prevent inadvertent operation (i.e. children operating the hand-held remote control, etc.). The keypad is locked in either on or off. Press the POWER and LOCK buttons together to turn the unit on or off.

OPTIONAL BLOWER

OPERATION

Locate the blower switch by opening lower louver on fireplace insert. Blower switch is located at lower left inside louver door.

This thermostat-controlled blower has three settings: ON, OFF, and AUTO. In the ON position, the blower will operate constantly. In the OFF position, the blower will not operate. In the AUTO position, the blower will start when the thermostat senses a sufficient increase in firebox temperature.

Note:

Your gas logs and thermostat blower will not turn on and off at the same time. The fireplace insert may run for several minutes before the blower turns on. After the heater modulates to the pilot position, the blower will continue to run. The blower will shut off after the firebox temperature decreases.

Note:

It is safe to operate fireplace insert with blower turned off. However, the blower helps distribute heated air from the fireplace insert.

Locks System to Prevent Accidental Ignition

Figure 36 - Thermostat Hand-Held Remote Control Unit (GHRCTB)

For more information, visit www.desatech.com

111285-01B

Page 19

INSPECTING BURNERS

Pilot Flame Pattern

Burner Flame Pattern

Burner Primary Air Holes

Main Burner

Check pilot flame pattern and burner flame patterns often.

PILOT FLAME PATTERN

Figure 37 shows a correct pilot flame pattern. Figure 38 shows an incorrect pilot flame pattern. The incorrect pilot flame is not properly heating the thermocouple. When the thermocouple cools, the heater will shut down.

If pilot flame pattern is incorrect, as shown in Figure 38

• turn heater off (see To Turn Off Gas to Appliance, page 17)

• see Troubleshooting, pages 22 through 24

Note:

The pilot flame on natural gas units will have a slight curve,

but flame should be blue and have no yellow or orange color.

Pilot Burner

Thermocouple

Natural Gas

Figure 37 - Correct Pilot Flame Pattern

Pilot Burner

Thermocouple

Pilot Burner

Propane/LP Gas

Pilot Burner

Thermocouple

BURNER FLAME PATTERN

Figure 39 shows a correct burner flame pattern. Figure 40 shows an incorrect burner flame pattern. If burner flame pattern is incorrect,

• turn heater off (see To Turn Off Gas to Appliance, page 17)

• see Troubleshooting, pages 22 through 24

Approx. 3-6" Above Top of Logs

Figure 39 - Correct Flame Pattern with Control Knob Set to High Flame.

More Than 8" Above Top of Logs

Figure 40 - Incorrect Flame Pattern with Control Knob Set to High Flame

Natural Gas

Figure 38 - Incorrect Pilot Flame Pattern

Propane/LP Gas

BURNER PRIMARY AIR HOLES

Air is drawn into the burner through the holes in the fitting at the burner entrance. These holes may become blocked with dust or lint. Periodically inspect these holes for any blockage and clean if needed. Blocked air holes will create soot.

MAIN BURNER

Periodically inspect all burner flame holes with the heater running. All slotted burner flame holes should be open with yellow flame present. All round burner flame holes should be open with a small blue flame present. Some burner flame holes may become blocked by debris or rust, with no flame present. If so, turn off heater and let cool. Remove blockage, blocked burner flame holes will create soot.

111285-01B

For more information, visit www.desatech.com

Page 20

CLEANING AND MAINTENANCE

Cleaning Burner Injector Holder And Pilot Air Inlet Hole Logs Burner Primary Air Holes

CLEANING AND MAINTENANCE

WARNING: Turn off heater and let cool before

cleaning.

CAUTION: You must keep control areas, burner, and circulating air passageways of heater clean. Inspect these areas of heater before each use. Have heater inspected yearly by a qualified service person. Heater may need more frequent cleaning due to excessive lint from carpeting, pet hair, bedding material, etc.

WARNING: Failure to keep the primary air opening(s) of the burner(s) clean may result in sooting and property damage.

CLEANING BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE

The primary air inlet holes allow the proper amount of air to mix with the gas. This provides a clean burning flame. Keep these holes clear of dust, dirt, lint, and pet hair. Clean these air inlet holes prior to each heating season. Blocked air holes will create soot. We recommend that you clean the unit every three months during operation and have heater inspected yearly by a qualified service person.

We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt. To clean these parts we recommend using compressed air no greater than 30 PSI. Your local computer store, hardware store, or home center may carry compressed air in a can. You can use a vacuum cleaner in the blow position. If using compressed air in a can, please follow the directions on the can. If you don't follow directions on the can, you could damage the pilot assembly.

1. Shut off the unit, including the pilot. Allow the unit to cool for at least thirty minutes.

2. Inspect burner, pilot, and primary air inlet holes on injector holder for dust and dirt (see Figure 41).

Injector Holder (May Be Brass or Aluminum Depending on Model)

Burner Tube

3. Blow air through the ports/slots and holes in the burner.

4. Check the injector holder located at the end of the burner tube again. Remove any large particles of dust, dirt, lint, or pet hair with a soft cloth or vacuum cleaner nozzle.

5. Blow air into the primary air holes on the injector holder.

6. In case any large clumps of dust have now been pushed into the burner repeat steps 3 and 4.

Clean the pilot assembly also. A yellow tip on the pilot flame indicates dust and dirt in the pilot assembly. There is a small pilot air inlet hole about two inches from where the pilot flame comes out of the pilot assembly (see Figure 42). With the unit off, lightly blow air through the air inlet hole. You may blow through a drinking straw if compressed air is not available.

Ports/Slots

Burner Tube

Pilot Assembly

Pilot Air Inlet Hole

Figure 42 - Pilot Inlet Air Hole

LOGS

• If you remove logs for cleaning, refer to Installing Logs, page

14, to properly replace logs.

• Replace log(s) if broken or chipped (dime-sized or larger).

BURNER PRIMARY AIR HOLES

Primary Air Inlet Holes (Shape of Holes May Vary by Model)

Figure 41 - Injector Holder On Outlet Burner Tube

For more information, visit www.desatech.com

111285-01B

Page 21

WIRING DIAGRAMS

SPECIFICATIONS

WIRING DIAGRAMS

Note

: For proper operation of optional accessories, the wires from the switch to the control must be connected exactly as shown in Figures 43 and 44.

Thermopile

Figure 43 - Switch Wiring Diagram

CAUTION: Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper operation after servicing.

Variable

Fan Switch

Off

Black

Fan Switch

Blue

(N.O.)

Red

SPECIFICATIONS

VI33NR VI33PR

Btu (Variable) 20,000/30,000 20,000/30,000 Type Gas Natural Gas Only Propane/LP Only Ignition Piezo Piezo Pressure Manifold 3.5" W.C. 8.0" W.C. Inlet Gas Pressure (in. of water)

Maximum 10.5" 14" Minimum* 5" 11"

* For input adjustment

110/115

V.A.C.

Black

Green

White

Figure 44 - Blower Wiring Diagram

Blower

Motor

111285-01B

For more information, visit www.desatech.com

Page 22

TROUBLESHOOTING

Note:

For additional help, visit DESA

Heating Products’ technical service web site at www.desatech.com.

Note:

All troubleshooting items are listed in

order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

When ignitor button is pressed, there is no spark at ODS/pilot

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

POSSIBLE CAUSE

1. Ignitor electrode not connected to ignitor cable

2. Ignitor cable pinched or wet

3. Piezo ignitor nut is loose

4. Broken ignitor cable

5. Bad piezo ignitor

6. Ignitor electrode broken

7. Ignitor electrode positioned wrong

1. Gas supply turned off or equipment shutoff valve closed

2. Control knob not in PILOT position

3. Control knob not pressed in while in PILOT position

4. Air in gas lines when installed

5. Depleted gas supply (propane/LP only)

6. ODS/pilot is clogged

7. Gas regulator setting is not correct

REMEDY

1. Reconnect ignitor cable

2. Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3. Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel

4. Replace ignitor cable

5. Replace piezo ignitor

6. Replace pilot assembly

7. Replace pilot assembly

1. Turn on gas supply or open equipment shutoff valve

2. Turn control knob to PILOT position

3. Press in control knob while in PILOT position

4. Continue holding down control knob. Repeat igniting operation until air is removed

5. Contact local propane/LP gas company

6. Clean ODS/pilot (see Cleaning and Maintenance, page 20) or replace ODS/ pilot assembly

7. Replace gas control

ODS/pilot lights but flame goes out when control knob is released

For more information, visit www.desatech.com

1. Control knob not fully pressed in

2. Control knob not pressed in long enough

3. Equipment shutoff valve not fully open

4. Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by one or both of the following: A) Low gas pressure B)

Dirty or partially clogged ODS/pilot

5. Thermocouple connection loose at control valve

6. Thermocouple damaged

7. Control valve damaged

1. Press in control knob fully

2. After ODS/pilot lights, keep control knob pressed in 30 seconds

3. Fully open equipment shutoff valve

4. A) Contact local natural or propane/LP gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, page 20) or replace ODS/ pilot assembly

5. Hand tighten until snug, then tighten 1/4 turn more

6. Replace pilot assembly

7. Replace control valve

111285-01B

Page 23

TROUBLESHOOTING

Continued

TROUBLESHOOTING

OBSERVED PROBLEM

Burner does not light after ODS/pilot is lit

Delayed ignition burner

Burner backfiring during combustion

Slight smoke or odor during initial operation

POSSIBLE CAUSE

1. Burner orifice clogged

2. Inlet gas pressure is too low

3. Thermopile leads disconnected or improperly connected

4. Burners will not come on in remote position

1. Manifold pressure is too low

2. Burner orifice clogged

1. Burner orifice is clogged or damaged

2. Damaged burner

3. Gas regulator defective

1. Not enough air

2. Gas regulator defective

3. Residues from manufacturing processes and logs curing

REMEDY

1. Clean burner (see Cleaning and Maintenance, page 201) or replace burner orifice

2. Contact local natural gas company

3. Reconnect leads (see Wiring Diagram, page 21)

4. Replace battery in transmitter and receiver

1. Contact local natural or propane/LP gas company

2. Clean burner (see Cleaning and Mainte- nance, page 20) or replace burner orifice

1. Clean burner (see Cleaning and Mainte- nance, page 20) or replace burner orifice

2. Replace damaged burner

3. Replace gas control

1. Check burner for dirt and debris. If found, clean burner (see Cleaning and Maintenance, page 20)

2. Replace gas control

3. Problem will stop after a few hours of operation

Moisture/condensation noticed on windows

Heater produces a whistling noise when burner is lit

White powder residue forming within burner box or on adjacent walls or furniture

Remote does not function (GHRC and GHRCTA Series only)

1. Not enough combustion/ventilation air

1. Turning control knob to HI position when burner is cold

2. Air in gas line

3. Air passageways on heater blocked

4. Dirty or partially clogged burner orifice

1. When heated, vapors from furniture polish, wax, carpet cleaners, etc. may turn into white powder residue

1. Battery is not installed. Battery power is low

1. Refer to Air for Combustion and Venti- lation requirements (page 5)

1. Turn control knob to LO position and let warm up for a minute

2. Operate burner until air is removed from line. Have gas line checked by local natural or propane/LP gas company

3. Observe minimum installation clearances (see page 9)

4. Clean burner (see Cleaning and Mainte- nance, page 20) or replace burner orifice

1. Turn heater off when using furniture polish, wax, cleaners, or similar products

1. Replace 9-volt batteries in receiver and hand-held remote control

111285-01B

For more information, visit www.desatech.com

Page 24

TROUBLESHOOTING

Continued

WARNING: If you smell gas

• Shut off gas supply.

• Do not try to light any appliance.

• Do not touch any electrical switch; do not use any phone in your

building.

• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.

• If you cannot reach your gas supplier, call the fire department.

IMPORTANT:

Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.

Operating fireplace insert where impurities in air exist may create odors.

OBSERVED PROBLEM

Fireplace insert produces a clicking/ticking noise just after burners are lit or shut off

Fireplace insert produces unwanted odors

Fireplace insert shuts off in use (ODS operates)

Gas odor even when control knob is in OFF position

POSSIBLE CAUSE

1. Metal expanding while heating or contracting while cooling

1. Fireplace insert burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (see statement above)

2. Low fuel supply (propane/LP only)

3. Gas leak. See Warning statement

above

1. Not enough fresh air is available

2. Low line pressure

3. ODS/pilot is partially clogged

1. Gas leak. See Warning statement

above

2. Control valve defective

IMPORTANT

REMEDY

1. This is common with most fireplaces. If noise is excessive, contact qualified service person

1. Open window and ventilate room. Stop using odor causing products while fireplace insert is running

2. Refill supply tank (propane/LP only)

3. Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

1. Open window and/or door for ventilation

2. Contact local natural gas company

3. Clean ODS/pilot (see Cleaning and Maintenance, page 20)

1. Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

2. Replace control valve

Gas odor during combustion

Dark residue on logs or inside of fireplace insert.

Note:

After removing all causes of residue deposits, completely clean fireplace and appliance of all residue before reusing appliance

For more information, visit www.desatech.com

1. Foreign matter between control valve and burner

2. Gas leak. See Warning statement

above

1. Improper log placement

2. Drafts or other air currents affecting flame pattern

3. Air holes at burner inlet blocked

4. Burner flame holes blocked

1. Take apart gas tubing and remove foreign matter

2. Locate and correct all leaks (see Check- ing Gas Connections, pages 12 and 13)

1. Properly locate logs (see Installing Logs, page 14)

2. Eliminate source of drafts around heater

3. Clean out air holes at burner inlet. Periodically repeat as needed

4. Remove blockage

111285-01B

Page 25

REPLACEMENT PARTS

TECHNICAL SERVICE

SERVICE HINTS

REPLACEMENT PARTS

Note:

Use only original replacement parts. This will protect your

warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating Products’ Technical Service Department at 1-866-672-6040. When calling DESA Heating Products, have ready

• your name and address

• model and serial numbers of your heater

• how heater was malfunctioning

• type of gas used (propane/LP or natural gas)

• purchase date

Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they can’t supply original replacement part(s), call DESA Heating Products at 1-866-672-6040 for referral information. When calling DESA Heating Products, have ready

• model number of your heater

• the replacement part number

TECHNICAL SERVICE

You may have further questions about installation, operation, or troubleshooting. If so, contact DESA Heating Products’ Technical Service Department at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready.

You can also visit DESA Heating Products’ technical services web site at www.desatech.com.

SERVICE HINTS

When Gas Pressure Is Too Low

• pilot will not stay lit

• burners will have delayed ignition

• heater will not produce specified heat

• propane/LP gas supply may be low

You may feel your gas pressure is low. If so, contact your local natural or propane/LP gas supplier.

111285-01B

For more information, visit www.desatech.com

Page 26

ILLUSTRATED PARTS BREAKDOWN

Models VI33NR and VI33PR

ILLUSTRATED PARTS BREAKDOWN

MODELS VI33NR AND VI33PR

Note:

Items 27 and 28

are for natural gas only

For more information, visit www.desatech.com

111285-01B

Page 27

PARTS LIST

This list contains replaceable parts used in your fireplace insert. When ordering parts, follow the instructions listed under Replace- ment Parts on page 25 of this manual.

KEY PART NUMBER NO. VI33NR VI33PR DESCRIPTION QTY.

1 102785-03 102785-03 Log, Golden Oak 1 2 103779-01 103778-01 ODS Pilot 1 3 098249-01 098249-01 ODS Nut 2 4 099387-14 099387-09 Pilot Tube 1 5 111331-13 104229-03 Burner Outlet Tube 1 6 111124-01 111124-01 Burner Retainer Spring 1 7 099056-26 099056-19 Burner Orifice Injector 1 8 102772-01 102772-01 Burner 2 9 M11084-38 M11084-38 Screw, #8 x .38 2 10 104236-01CK 104236-01CK Painted Base Assy 1 11 M12461-26 M12461-26 Screw, #10 x .32 4 12 ** ** Firebox Bottom 1 13 103284-03 103284-03 Wiring Harness 1 14 098265-02 098265-02 Elbow, Male 1 15 103782-01 103782-01 Valve Bracket 1 16 103781-01 103781-02 Gas Control Valve 1 17 098271-10 098271-10 Ignitor Cable 1 18 102445-01 102445-01 Piezo Ignitor 1 19 098304-01 098304-01 Screw 7 20 099998-01 099998-01 Switch 1 21 104241-01 104241-01 Remote Switch Bracket 1 22 103587-01 103587-01 Switch Plate 1 23 097809-02 097809-02 Male Connector 1 24 101628-03 101628-03 Flexible Connector (Hose) 1 25 M50104-02 M50104-02 Bushing 1 26 M11084-26 M11084-26 Screw, #10 x .38 4 27 099918-02 28 099387-12

____ ____

Models VI33NR and VI33PR

Pilot Regulator 1 Pilot Tube (Valve to Regulator) 1

PARTS LIST

111285-01B

PARTS AVAILABLE — NOT SHOWN

103877-01 103877-01 Lighting Instruction Plate 1 100563-01 100563-01 Warning Plate 1

** Not a field replacement part.

For more information, visit www.desatech.com

Page 28

ILLUSTRATED PARTS BREAKDOWN

Models VI33NR and VI33PR

ILLUSTRATED PARTS BREAKDOWN

FIREPLACE INSERT VI33NR AND VI33PR

For more information, visit www.desatech.com

111285-01B

Page 29

PARTS LIST

FIREPLACE INSERT VI33NR AND VI33PR

This list contains replaceable parts used in your fireplace insert. When ordering parts, follow the instructions listed under Replace- ment Parts on page 25 of this manual.

KEY NO. PART NUMBER DESCRIPTION QTY.

1 105517-01 Top Outer Casing 1 2 105233-01 Outer Casing 1 3 ** Right Front Side 1 4 ** Left Front Side 1 5 098304-01 Phillips Pan Head Screw, #10 9 6 102455-02 Louvered Door 2 7 105518-01CK Firebox Hood 1 8 ** Firebox Support 2 9 099230-02 Shoulder Screw 4 10 ** Firebox Top 1 11 ** Outer Base 1 12 ** Firebox Wrapper 1 13 101614-02 Cover and Switch Assembly 1 14 M11084-26 Hex Screw, #10 46 15 105519-01CK Screen Assembly 1 16 104313-01 Right Pin Hinge 1 17 104313-02 Left Pin Hinge 1 18 101398-03 Wiring Harness 1 19 105649-01 Blower Speed Control 1 20 103650-01 Knob 1 21 103581-02 Blower 1 22 M10908-2 Hex Washer Head Screw 4 23 101629-01 Plastic Bushing 2 24 098304-01 Phillips Pan Head Screw, #8 4 25 M11084-38 Hex Screw, #8 4 26 098544-01 Clamp 1

PARTS AVAILABLE — NOT SHOWN

101784-01 Magnet Catch 2 102307-01 Strike Plate 2

Models VI33NR and VI33PR

PARTS LIST

111285-01B

** Not a field replacement part.

For more information, visit www.desatech.com

Page 30

ACCESSORIES

Purchase these fireplace insert accessories from your local dealer. If they can not supply these accessories, call DESA Heating Products’ Sales Department at 1-866-672-6040 for information. You can also write to the address listed on the back page of this manual.

RECEIVER AND HAND-HELD THERMOSTAT REMOTE CONTROL KIT - GHRCTB SERIES

For all models. Allows the gas log heater to be operated in a manually or thermostatically-controlled mode. You can turn the gas log heater on and off without ever leaving the comfort of your easy chair.

FIREPLACE SURROUND KIT GS38 AND GS43 BLACK (Surround Kit Required for installation)

Allows insert to be fitted to fireplace opening. A surround is required for installation.

Note:

Use the accessory which best covers the existing masonry

fireplace opening.

• Model GS38 Surround Kit (for use with fireplaces with an opening smaller than 30" H and 38" W)

• Model GS43 Surround Kit (for use with fireplaces with an opening 30" to 36 3/4" H and 38" to 43" W)

EQUIPMENT SHUTOFF VALVE - GA5010

For all models. Equipment shutoff valve with 1/8" NPT tap. Fits 1/2" NPT pipe.

FIREBOX BRICK LINER - G8010 Series (Not Shown)

Ceramic fiber firebox liner adds the look of real brick.

DUPLEX OUTLET KIT GA3555 (Not Shown)

For built-in installation when accessory blowers are used.

RECEIVER AND HAND-HELD REMOTE CONTROL KIT - GHRCB SERIES

For all models. Allows the gas log heater to be turned on and off by using a hand-held remote control.

WALL-MOUNT THERMOSTAT SWITCH GWMT1

(Not Shown)

For all models. The desired comfort setting can be selected on the wall thermostat and the log heater will automatically cycle from pilot to the heat setting selected.

WALL-MOUNT ON/OFF SWITCH - GWMS2

(Not Shown)

For all models. Allows the gas log heater to be turned on and off with a wall switch.

CLEANING KIT - GCK

(Not Shown)

For all models. Your vent-free gas appliance requires regular cleaning and maintenance to prevent performance problems. This kit gives you the tools and instructions to make it easy to clean all critical areas of your appliance.

INFORMATION VIDEO - 108917-01

For all models. A care and maintenance video is available by calling 1-866-672-6040. You may also email your request to

productsupport@desaint.com.

FIRE CRACKLE - CF6-A

(Not Shown)

For all models. Creates the sound of a real burning fire.

For more information, visit www.desatech.com

111285-01B

Page 31

OWNER'S REGISTRATION FORM

In order to provide better customer service for this and future purchases, we recommend that you register your product with us. You can register online at www.desatech.com. If access to our website is not available to you, please complete this Owner’s Registration Form and mail to the address on the back of this owner’s manual. Please provide the following product information:

Brand: Model: Date Purchased: Serial Number: First Name: Last Name: Address: City: State: Zip: Country: Home Phone: ( ) - E-Mail:

Please answer the following questions to register your product with DESA Heating Products:

1. Where will the product be used? ❍ Living/Family Room ❍ Office/Warehouse ❍ Utility Shed/Outbuilding ❍ Garage ❍ Bedroom ❍ Bathroom ❍ Other

2. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍ Yes ❍ No

3. Who selected the product? ❍ Male ❍ Female ❍ Both

4. What is the population of your area? ❍ Under 10,000 ❍ 10,000 to 25,000 ❍ 25,000 to 50,000 ❍ 50,000 to 100,000 ❍ 100,000 to 250,000 ❍ Over 250,000

5. What is your primary source of heat? ❍ Propane (LP Gas) ❍ Fuel Oil ❍ Wood ❍ Natural Gas ❍ Electric ❍ Other

6. How was the product installed? ❍ Professional Installer ❍ Self ❍ Other

7. Cost of product excluding sales tax? $___________________

8. Cost to install product? $____________________

9. Type of store where product was purchased? ❍ Hardware ❍ Propane Dealer ❍ Natural Gas/Utility Co. ❍ Home Center/Builder’s Supply ❍ Fireplace or Hearth Shop ❍ Farm Store ❍ Other

10. What motivated you to buy this product? ❍ Sudden Cold Weather ❍ Replace Older Model ❍ D.I.Y. Home Project ❍ Emergency Back-Up Heat ❍ Heater was on Sale ❍ Energy Savings/High Efficiency ❍ Construction Project ❍ Other

11. How did you learn about this product brand? ❍ Advertising ❍ Relative or Friend ❍ Store Display ❍ Other ________________________

12. Level of Education of Purchaser: ❍ Some High School ❍ Completed High School ❍ Completed College ❍ Completed Graduate School

13. Age of Purchaser: ❍ Under 20 ❍ 20 - 29 ❍ 30 - 39 ❍ 40 - 49 ❍ 50 - 59 ❍ 60 or Over

14. Buyer’s total annual household income: ❍ Under $15,000 ❍ $15,000 to $19,999 ❍ $20,000 to $34,999 ❍ $35,000 to $49,999 ❍ $50,000 to $74,999 ❍ $75,000 to $99,999 ❍ $100,000 and Over

15. Store where product was purchased: Name: ______________________________________ City: _______________________ State: __________

16. In choosing this product, how important were the following:

Availability Price Brand Name Overall Quality Heat Output Made in USA Warranty Local Service Value for Price Prior Brand Experience Controls Location Thermostat, Remote, or Manual Operation Ease of Operation Special Features Salesperson’s Recommendation Friend/Relative’s Recommendation Portability Quiet Operation

111285-01B

For more information, visit www.desatech.com

Not Important Somewhat Important Very Important

(Comfort Glow, Vanguard, etc.) (EFP33PR, VTGH33NR, etc.)

Note:

Keep receipt for warranty verification.

7 or 9 digit number located on product or identification tag.

❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍ ❍

Page 32

TAPE

2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004

Postage

Required

For more information, visit www.desatech.com

TAPE

111285-01B

Page 33

NOTES

_______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________

For more information, visit www.desatech.com

111285-01B

Page 34

WARRANTY INFORMATION

KEEP THIS WARRANTY

Model Serial No. Date Purchased

Always specify model and serial numbers when communicating with the factory. We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make

no other warranty, expressed or implied.

LIMITED WARRANTY

VENT-FREE GAS FIREPLACE INSERT

DESA Heating Products warrants this product to be free from defects in materials and components for four (4) years from the date of first purchase, provided that the product has been properly installed, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled check must be presented.

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating condition and an allowance for labor when provided by a DESA Heating Products Authorized Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or DESA Heating Products who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty. The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit.

This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner.

TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO FOUR (4) YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA HEATING PRODUCTS’ LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA HEATING PRODUCTS SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental or consequential damages, so the above limitation on implied warranties, or exclusion or limitation on damages may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. For information about this warranty write:

2701 Industrial Drive P.O. Box 90004 Bowling Green, KY 42102-9004

www.desatech.com

111285 01

NOT A UPC

For more information, visit www.desatech.com

111285-01 Rev. B 05/03

111285-01B