ELECTRIC FIREPLACE/INSERT
SAFETY INFORMATION AND INSTALLATION MANUAL
Patent No. 7,219,456 B1
MODELS EL36L, EL36LD AND VE36LBHB
PLEASE READ THIS MANUAL BEFORE INSTALLING
AND USING APPLIANCE.
WARNING: If the information in this manual is not followed exactly, an electrical shock or re may result causing property damage, personal injury or loss of life.
FOR YOUR SAFETY
— Do not store or use gasoline or other ammable va-
pors and liquids in the vicinity of this or any other
appliance.
— Installation and service must be performed by a
qualied service agency.
This replace meets the construction and safety stan-
dards of H.U.D. for application in manufactured homes
when installed according to these instructions.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
For more information, visit www.desatech.com
Safety .................................................................. 2
TABLE OF CONTENTS
Listing Approvals ................................................. 3
Product Dimensions ............................................ 3
Product Identication ........................................... 4
Unpacking and Testing ........................................ 4
Locating Fireplace ............................................... 4
Installation ........................................................... 6
Operation ............................................................. 7
Accessory Installation .......................................... 8
SAFETY
WARNING: Improper installa-
tion, adjustment, alteration, ser-
vice or maintenance can cause
injury or property damage. Refer
to this manual. For assistance or
additional information, consult
a qualied installer.
CAUTION: Do not expose the
heater to the elements (such as
rain, etc).
Do not place clothing or other
ammable material on or near
rebox. Never place any objects
on the replace.
Carefully supervise young chil-
dren when they are in the room
with replace.
Fireplace becomes very hot
when running. Keep children and
adults away from hot surfaces to
avoid burns or clothing ignition.
Fireplace will remain hot for a
time after shutdown. Allow sur-
faces to cool before touching.
Do not install replace directly
on carpet or similar surface
which may restrict air circulation
beneath unit.
When using electrical heaters, basic precautions should always be followed to reduce
the risk of re, electric shock and injury to
persons, including the following:
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Cleaning .............................................................. 9
Servicing .............................................................. 9
Wiring Diagram .................................................. 14
Troubleshooting ................................................. 15
Replacement Parts ............................................ 16
Technical Service............................................... 16
Accessories ....................................................... 17
Parts .................................................................. 18
Warranty ..............................................Back Cover
1. Read all instructions before using this
heater.
2. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes
and curtains at least 3 feet (0.9 m) from
front of heater.
3. This heater is hot when in use. To avoid
burns, do not let bare skin touch hot surfaces. The grill directly in front of heater outlet
becomes hot during heater operation.
4. Extreme caution is necessary when any
heater is used by or near children or invalids and whenever heater is left operating
and unattended.
5. Always unplug heater when not in use.
6. Do not operate any heater with a damaged
cord or plug or if heater malfunctions or
has been dropped or damaged in any way.
Return heater to authorized service facility
for examination, electrical or mechanical
adjustment or repair.
7. Do not use outdoors.
8. This heater is not intended for use in
bathrooms, laundry areas and similar
indoor locations. Never locate heater
where it may fall into a bathtub or other
water container.
9. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners or the
like. Arrange cord away from trafc area
and where it will not be tripped over.
10. To disconnect heater, turn controls to the
OFF before removing plug from outlet
(turn off power to unit).
11. Do not insert or allow foreign objects to
enter any ventilation or exhaust opening
as this may cause an electric shock or re
or damage the heater.
12. To prevent possible re, do not block air
intakes in any manner. Do not use on soft
surfaces, like a bed, where openings may
become blocked.
13.
Connect to properly grounded circuits only.
122663-01D2
SAFETY
17 1/4"
17
5
/8"
24
1
/4"
35"
8"
21"
37"
43"
42
1
/8" To Nail Location
36
1
/
2
"
31
7
/
8
"
36
3
/
4
" To Nail Location
41"
2
1
/8"
5/8"
TOP
FRONT
LEFT SIDE RIGHT SIDE
36
1
/
8
"
15 1/8"
Continued
14. A heater has hot and arcing or sparking
parts inside. Do not use it in areas where
gasoline, paint or ammable liquids or
vapors are used or stored.
15. Use this heater only as described in this
manual. Any other use not recommended
by the manufacturer may cause re, electric shock or injury to persons.
16. Avoid the use of an extension cord because the extension cord may overheat
and cause a risk of re. However, if you
have to use an extension cord, the cord
should be No. 14 AWG minimum size and
rated not less than 1875 WATTS.
17. Always use ground fault protection where
required by electrical codes.
LISTINg APPROVALS
This heater has been tested in accordance
with the CSA Standards for xed and location-dedicated electric room heaters in the
United States. All components are UL or CSA
safety certied.
If you need assistance during installation,
please contact your local dealer or the DESA
Heating, LLC at 1-866-672-6040.
Please have the distributor’s model and serial
numbers when you call.
PRODUCT DIMENSIONS
18. Always disconnect power before performing any cleaning, maintenance or relocation of heater.
19. To prevent a possible re, do not burn
wood or other materials in this heater.
20. To prevent electric shock or re, always
use a certified electrician should new
circuits or outlets be required.
21. When transporting or storing heater, keep
in a dry place.
22. Control panel door gets hot during heater
operation. To open control panel door,
gently pull on left and right outer edges.
Do not open from center of control panel
door.
Description: 36" Fireplace
Voltage: 120 / 240
Watts: 1500 / 3000
Amps: 15 Amp / 20 Amp
Grounded Circuit
Note: This heater must be electrically wired and
grounded in accordance with local codes or, in
the absence of local codes, with National Electric
Code ANSI/NFPA 70-latest edition or the Canadian Electric Code, CSA C22.1 as appropriate.
Figure 1 - Heater Dimensions
122663-01D 3
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Heater FlameEmber Backlight
Power
Control
Panel
Door
Heat Vents
(Behind Door)
Front Glass
PRODUCT IDENTIFICATION
Remote Hide
Flame Control
Ember Control
Backlight
Control
Log Set
Figure 2 - Product Identication
UNPACkINg AND TESTINg
Carefully remove unit from box. Prior to permanently installing unit, test to make sure unit
operates properly. Unit does not come with a
power cord installed. Unit must be hard wired
to either a 120/60 or 240/60 volt supply.
CAUTION; The unit must
be connected to a properly
grounded and protected 120/240
volt circuits. Always use ground
fault protection where required
by the electrical code.
LOCATINg FIREPLACE
WARNING: Due to high tem-
peratures, this heater should
be located out of trafc. Keep
combustible materials such
as furniture, pillows, bedding,
papers, clothes and curtains at
least 3 feet (0.9 m) from the front
of the heater.
Heater
Control
ON/OFF
Power
Button
Magnetic
Catch
WARNING: Do not operate
the unit if it is damaged or has
malfunctioned. If you suspect
the unit is damaged, return the
unit to an authorized service
facility for examination, electrical or mechanical adjustment
or repair.
NOTICE: Minimum and maximum
clearances must be maintained at
all times. Illustrations throughout
these instructions reect typical
installations and are for design
purposes only. Actual installa-
tions may vary slightly due to
individual preferences.
WARNING: Never locate this
heater where it may fall into a bathtub or other water container.
WARNING: To prevent
contact with sagging or loose
insulation, the heater must not
be installed against vapor barrier
or exposed insulation. Localized
overheating could occur and a
re could result.
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122663-01D4
LOCATINg FIREPLACE
Internal Wall
Installation
Full Projection
Installation
Flush
Installation
Corner
Installation
Facing Material May
Be Noncombustible
Wa ll Treatments or
Combustible Wood
Combustible Wood
Mantels and Tr ims
May Extend Above
Profile Shown when
Maintained within
30° Parameter
Shown
Framed
Material
T o p of Cabinet
Note: All Mantel Clearances
are Measured from Top of
Fireplace Opening
30°
23"
12" Ref.
21"
4
1
/2"
1
1
/2"
15" Min.
17"
10
1
/2"
To p View of Fireplace
5"
3"
30°
1
3
/4" Max.
Minimum 10"
from Perpendicular
Side Wall
Edge of
Firebox
Opening
Combustible
Material Must
Not Overlap
Front Face
Safe Zone
heater to the elements (such as
rain, etc.)
safety glasses for protection
during installation and maintenance.
Plan where to locate and frame replace.
Before installation consider the following:
1. Fireplace location must allow for wall and
ceiling clearances (see Installation Clear-
ances).
2. Fireplace screen should not be exposed
to direct sunlight from windows or doors.
3. Unit can be wired for either 120/60 (15
amp circuit) or 240/60 (20 amp circuit).
A dedicated circuit should be provided
to avoid circuit breaker trips or blown
fuses.
Flush Installations are recommended where
living space is limited or at a premium. Since
space required to enclose replace would
be located beyond an outside wall, this in-
stallation would require additional planning
and construction. Check local codes for any
restrictions.
Projected Installations can extend any dis-
tance into room. A projection may be ideal for
a new addition on an existing, nished wall.
Corner Installations make use of space
that may not normally be used and provides
a wider and more efcient viewing angle and
heat distribution.
Internal Wall Installations provide a discrete
option for room separation and can also be an
ideal addition to an existing wall.
Figure 3 - Possible Installation Locations
122663-01D 5
Continued
CAUTION: Do not expose the
CAUTION: Wear gloves and
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INSTALLATION
INSTALLATION CLEARANCES
Minimum clearances to combustible construction are:
Top, Back and Sides of Recessed Cabinet 0" Min.
Drywall to Sides of Front Face 0" Min.
Framing at Nailing Flanges 0" Min.
Ceiling to Opening 36" Min.
Floor 0" Min.
Front 36" Min.
Perpendicular Side Wall 10" Min.
M
antel Clearances
For mantel clearances see Figures 4 and 5.
Figure 4 - Mantel Clearances
Figure 5 - Mantel Side Clearances
41 1/4"
7
1
/2"
36
1
/2"
Platform/Subflooring
42 3/8"
29
3
/8"
58
1
/4"
1 1
5
/8"
These Dimensions
Allow for 1 1
5
/8" of
Clearance to Side
Wa ll of Fireplace
and 10' Clearance
to Perpendicular
Side Walls
INSTALLATION
Continued
WARNING - RISK OF FIRE!
Wiring to power source must not
be pinched or against a sharp
edge.
WARNING - RISK OF FIRE!
To prevent a possible re, do
not block air intake or exhaust
in any manner. Do not use on
soft surfaces where openings
may become blocked.
WARNING - RISK OF FIRE!
Do not blow or place insulation
against the rebox.
WARNING: If the informa-
tion in these instructions is
not followed exactly, a re or
explosion may result causing
property damage, personal injury or death.
Do not store or use gasoline or
other ammable vapors in the vicinity of this or any other heater.
A junction box is provided to hard wire unit to
either a 15 amp (120/60) or 20 amp (240/60),
120 Volt 60 Hz grounded circuit.
Tools and building suppli es required for
installation:
• Saw • Square
• Pliers • Gloves
• Hammer • Level
• Phillips screwdriver • Surround
• Framing materials • Electric drill/bits
• Tape measure
• Wall-nishing materials
• Caulking material
CAUTION: Provide adequate
clearances around the air open-
ings and adequate accessibility
clearances for servicing and
proper operations.
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WARNING: Control panel
door on this heater cannot, in
any way, be covered as it may
create a re hazard.
BUILT-IN INSTALLATION
Built-in installations require a framed enclosure constructed of 2" x 4" or heavier lumber
and sized in accordance with Figure 6. This
allows unit to slide into opening and be nailed
to stud at sides and top nailing anges. These
anges accept 5/8" drywall or plywood board
to nish unit ush to face. Optional trim ac-
cessories are available that will extend 1/2"
over rough edge of wall opening (see Acces-
sories, page 17).
IMPORTANT: If installing a perimeter trim kit,
you must install shoulder screws before insert-
ing replace into opening. See instructions
included with trim kit. If installing a mantel,
you must follow clearance instructions (see
Installation Clearances, page 5).
Figure 6 - Framing Dimensions
Figure 7 - Corner Dimensions
122663-01D6
INSTALLATION
Heater Flame EmberBacklight
Power
Continued
A hearth extension is suggested for a more
pleasing appearance. The replace may be
raised on a wood or non-combustible platform
supporting its entire width and depth and
extending in front of the replace as long as
louvers are not obstructed.
Note: When installing replace in cold climates against a non-insulated exterior wall,
wall must be fully insulated in accordance with
local building code.
ELECTRICAL INSTALLATION
WARNING: Any electrical re-
wiring of this appliance must be
done by a qualied electrician.
This wiring must be done in ac-
cordance with local codes and/or
in the U.S.A. with the current, N a -
tional Electrical Code ANSI/NFPA
No 70 and in Canada with CSA
C22.1 Canadian Electric code.
OPERATION
The controls (see Figure 8) are located behind
hinged control panel door. If using heater, control panel door will be hot during and immediately after operation. Open door by pulling
control panel door on left and right side.
1. Connect replace to power source. Turn
on lighted power switch (see Figure 8).
2. Adjust Flame/Ember/Backlight/Heater
to desired settings using the control pad
on replace (Figure 8) or remote control
(Figure 9). Figure 10, page 8, shows re-
place settings available. Default settings
are circled. Press control pad or remote
control buttons once and release to adjust
settings.
Note: When on, ember bed will lighten
and darken automatically to simulate real
embers.
This replace should be connected to a dedicated 15 amp
(120/60) or 20 amp (240/60),
circuit as other appliances may
cause the circuit breaker to trip
or fuse to blow when replace
is in operation.
A junction box is provided to hard wire unit to
either a 15 amp (120/60) or 20 amp (240/60),
120 Volt 60 Hz grounded circuit.
Heater
Control
Figure 8 - Controls For Electric Fireplace
Flame
Control
Ember
Control
Lighted Power Switch
Backlight
Control
Figure 9 - Remote Control For Electric
122663-01D 7
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Fireplace
OPERATION
Continued
The heater is pre-set to the following
temperatures:
HIGH will shut off when room reaches
approximately 86° F (30° C).
MEDIUM will shut off when room reaches
approximately 79° F (26° C).
LOW will shut off when room reaches
approximately 72° F (22° C).
Note: Fan on heater will continue to run for 5-7
seconds after heater has been turned off.
3. When using remote control, aim remote
at sensor located in center of unit just
above log set. IMPORTANT: This remote
ACCESSORY INSTALLATION
OPTIONAL GLASS DOORS
(Model EL36L only. Doors are included
with models EL36LD and VE36LBHB)
Model EL36L will accept bifold glass doors
that are fully operable
Installing Bifold Glass Doors
Follow these steps to install left and right
operable panels:
1. With handle down, completely fold panel
on its hinges.
2. With handle facing center of rebox opening insert lower pivot pin on door panel
into hole in bottom outer edge of rebox
opening (see Figure 11).
3. Keep folded door tilted and slide upper two
pins into guide track below upper facial
edge of rebox opening.
4. Tilt glass assembly fully vertical until outer
pivot pin snaps into mounting hole in upper spring clip.
5. Once top and bottom pins are secured,
unfold door into closed position.
6. Repeat steps 1 through 5 for opposite
door assembly.
7. To adjust doors, slide partially open. Using
a Phillips screwdriver, loosen hold-down
screws on spring clips (see Figure 12).
8. Close both doors until evenly joined at
middle and note gap as measured to outer
edges of front face.
9. Reopen each door one at a time and
retighten the hold-down screw while preserving noted gap at each edge.
10. Repeat process until both doors are even-
ly joined, spaced and working freely.
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control must remain within 20 feet (6 m)
of replace to be effective.
4.
When power switch is turned off, replace
settings go back to default (see Figure 10).
HEATER Off Low Medium High
FLAME Off Low Medium High
EMBER Off Low Medium High
BACKLIGHT Off Low High
Figure 10 - Fireplace Settings (Default
Figure 11 - Installing/Removing Glass
Partially
Opened
Door
Settings are Circled)
Spring Clip
Press Spring Clip
to Release Pivot
Pin
Fold Bifold Door
After Releasing
Spring Clip to
Slide Door Out of
Upper Track
Remove Pivot Pin
From Bottom Face
While Sliding Door
Out of Upper Track
Pivot Pin
Doors
Side Front
Face
Figure 12 - Adjust Glass Door
Spring Clip
122663-01D8
ACCESSORY INSTALLATION
Continued
Removing Bifold Glass Doors
Bifold doors may be removed for replacing
or cleaning.
1. Partially open each door and press up on
upper spring clip with a screw driver until
outer top pivot pin is free of the clip.
CLEANINg
WARNING: Always discon-
nect power and allow the heater
to cool before performing any
cleaning, maintenance or relocation of this heater. Turn controls
to OFF and remove plug from
outlet or turn off circuit breaker
to heater.
CLEANING FIREBOX
1. Open bi-fold doors and screens.
2. Using a brush vacuum attachment, gently
clean compartment.
3. Close screens and doors.
2. Fully fold frame assembly and slide upper
edge towards center of rebox opening
until the guide pins are free of the frame
rail (see Figure 11, page 8).
CLEANING BACK SCREEN (GLASS)
1. The glass is cleaned in the factory during
assembly. During shipment, installation,
handling, etc. glass surface may collect
dust particles. These can be removed
by bufng lightly with a clean damp cloth
(water only). Glass should be completely
dried with a lint free cloth or paper towel.
2. To access glass to clean, follow steps
1 through 5 under Service Preparation,
page 10.
3. Using gloves, gently remove glass panel
by sliding it toward you. There is a rubber
bumper on each corner of glass.
4. Clean glass as instructed in step 1.
5. Follow steps 8 through 13 under Service
Preparation, page 10.
SERVICINg
WARNING: Turn off appliance
and let cool before servicing.
Only a qualied service person should service and repair
heater.
For questions regarding replacing parts, see
page 13.
Note: All service procedures are performed
through front face opening of replace.
REPLACING LOG
1. Turn off power to unit (circuit breaker).
2. Open upper control panel door. Turn
power switch off.
3. Open bi-fold doors (if equipped) and
screens.
4. Remove screws securing each side of log
to brackets (see Figure 13).
5. Carefully remove old log.
122663-01D 9
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6. Install new log.
7. Reinstall screws into brackets to secure
new log.
8. Close screens and doors.
Screw
Log
Figure 13 - Removing Log and Ember LED
Ember LED Strip
with Standoffs
SERVICINg
Continued
REPLACING SCREENS
1. Open upper control panel door. Turn
power switch off.
2. Open bi-fold doors (if equipped).
3. Remove 2 screws securing screen rods
(see Figure 14).
4. Tilt rod down and remove from bracket.
5. Remove old screen from rod and discard.
Install new screen onto rod.
6. Reinstall rod into bracket and replace
screws.
7. Close doors.
Mounting
Holes
Screen
Rod
Retaining
Screw
Figure 14 - Removing Screen/Rod Assembly
REPLACING EMBER STRIP
1. Follow steps 1 and 4 under Replacing Log,
page 9.
2. Locate ember LED strip (see Figure 13,
page 9). Disconnect wire (right side).
3. Remove ember LED strip by squeezing
top of standoffs and discard.
4. Being careful not to break LED strip, press
new ember LED strip onto standoffs.
5. Reconnect wire to LED strip.
6. Follow steps 5 through 7 under Replacing
Log, page 9.
SERVICE PREPARATION
Perform steps 1 through 4 below, then locate
part that needs replacing in the instructions
that follow.
1. Open control panel door. Turn off power
to unit (circuit breaker).
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2. Open bi-fold doors (if equipped) and
screens.
3. Remove screws securing each side of log
to brackets (see Figure 13, page 9).
4. Carefully remove log.
5. Remove screws from back corners and
front of top panel (see Figure 15). Remove
top panel and set aside.
Note: For LED drum and motor, only
remove back screws. Top panel does not
have to be completely removed. Carefully push top panel up to remove screen
glass.
6. Using gloves, gently remove glass panel
by sliding it toward you. There is a rubber
bumper on each corner of glass. Set aside
in a safe location.
7. Follow instructions on pages 11 thru 13 to
replace part.
8. Using gloves, install glass by gently slid-
ing, smooth side toward replace front,
into brackets on either side that hold glass
in place.
9. Reinstall top panel. Pull top panel down
so that screen glass seats into glass
retainer.
10. Reinstall screws from step 5.
11. Reinstall log.
12. Reinstall screws into brackets to secure
log.
13. Close screens and doors.
14. Turn on power to unit (circuit breaker).
Control
Panel
Door
Top Panel
Screen Glass
Figure 15 - Removing Screen Glass (all
parts not shown for clarity)
122663-01D10
SERVICINg
Continued
SCREEN GLASS
1. In the event of glass breakage, vacuum all
remaining glass pieces with a shop vac. DO
NOT VACUUM WHILE PIECES ARE HOT.
Replace glass only with replacement part
specically for this heater. Never substitute
material. Only fully tempered soda lime
safety glass may be used on this heater.
2. Remove and replace glass, follow steps
1 through 13 (skip step 7) under Service
Preparation, page 10.
LED DRUM AND MOTOR (FLAME
GENERATION)
1. Follow steps 1 through 6 under Service
Preparation, page 10.
2. Disconnect wires from motor and LED
drum assembly.
3. Remove screws from bottom panel to
remove assembly (see Figure 16).
4. If motor on assembly fails, loosen clamps
(see Figure 16). Remove screws from
motor. Hold universal joint while removing
motor and discard.
5. Install new motor. Slide motor shaft into
universal joint and tighten clamps.
6. Hold LED drum assembly in place on
bottom panel and replace screws.
White
Wire
Red
Wire
Screws
7. Reattach wires to motor and LED drum.
Note: LED drum wires are polarity sensitive and must be connected correctly.
White wire plugs onto left terminal and red
wire plugs onto right terminal. Motor wires
can be connected to either terminal.
8. Follow steps 8 through 13 under Service
Preparation, page 10.
MAIN CONTROL BOARD
1. Follow steps 1 through 6 under Service
Preparation, page 10.
2. Disconnect wires to main control board.
3. Squeeze top of standoffs to remove main
control board and discard.
4. Install new control board by gently pushing
onto standoffs.
5. Reconnect wires to main control board
(see Wiring Diagram, page 14).
6. Follow steps 8 through 13 under Service
Preparation, page 10.
Transformer
Main Control
Board
Standoffs
LED Drum
Assembly
Clamps
Figure 16 - Flame Generation LED Drum
Assembly
122663-01D 11
Motor
Figure 17 - Control Board
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SERVICINg
Continued
TRANSFORMER
1. Follow steps 1 through 6 under Service
Preparation, page 10.
2. Disconnect transformer wires from control
board.
3. Remove 2 screws from rebox surround
to remove transformer (see Figure 18).
4. Remove and discard transformer.
5. Place new transformer against inside
of rebox surround and replace screws
removed in step 3.
6. Reconnect transformer wires to control
board (see Wiring Diagram, page 14).
6. Follow steps 8 through 13 under Service
Preparation, page 10.
Screws
Transformer
Nuts
Figure 18 - Removing Transformer
HEATER
1. Follow steps 1 through 6 under Service
Preparation, page 10.
2. Disconnect wires from heater.
3. Remove 4 screws from side of heater, see
(Figure 19).
4. Install new heater.
5. Connect wires to new heater (see Wiring
Diagram, page 14)
6. Follow steps 8 through 13 under Service
Preparation, page 10.
Blower
Heater
Figure 19 - Removing Heater from
Blower
BLOWER ASSEMBLY
1. Follow steps 1 through 6 under Service
Preparation, page 10.
2. Disconnect wires from heater/blower assembly.
3. Remove 4 screws holding blower/heater
and brackets to replace top (see Figure
20).
4. Remove 4 screws securing heater to
blower (see Figure 19).
5. Install old heater onto new blower with
screws removed in step 4.
6. Install new blower/heater assembly to top
panel with screws removed in step 3.
7. Reconnect wires to blower/heater assembly (see Wiring Diagram, page 14).
8. Follow steps 8 through 13 under Service
Preparation, page 10.
Brackets
Figure 20 - Removing Blower/Blower
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Assembly
122663-01D12
SERVICINg
Continued
BACKLIGHT LED STRIP
1. Follow steps 1 through 4 under Service
Preparation, page 10.
2. Disconnect wires from backlight LED
strip.
3. Squeeze top of standoffs to remove backlight LED strip and discard.
4. Place new backlight LED strip onto standoffs and push gently.
5. Connect wires to backlight LED strip (see
Wiring Diagram, page 14).
6. Follow steps 11 through 13 under Service
Preparation, page 10.
Backlight
LED Strip
Standoffs
Figure 21 - Replacing Backlight LED
REMOTE CONTROL SENSOR
1. Follow steps 1 through 6 under Service
Preparation, page 10.
2. Disconnect wire from remote control sensor board.
Strip
Remote Control Sensor
3. Squee ze top of standoffs t o remove
board.
4. Gently push new board onto standoffs.
5. Connect wires to remote sensor board.
6. Follow steps 8 through 13 under Service
Preparation, page 10.
SETTINGS CONTROL BOARD
1. Follow steps 1 through 6 under Service
Preparation, page 10.
2. Disconnect wire from settings control
board.
3. Remove screws from bracket to remove
settings control board (see Figure 23).
4. Place new settings control board into position making sure each control is aligned
with slot in panel. Install using screws
from step 3. DO NOT overtighten. This
will damage control board.
5. Reconnect wire to settings control board
(see Wiring Diagram, page 14).
6. Follow steps 8 through 13 under Service
Preparation, page 10.
Settings
Control
Board
Screw
Figure 23 - Replacing Settings Control
Figure 22 - Replacing Remote Control
122663-01D 13
Sensor
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Board
WIRINg DIAgRAM
Junction Box
Voltage 120V AC
32" and 36" BUILDER ELECTRIC FIREPLACE CONTROL DIAGRAM
PCB BOARD AND FUNCTION CONTROL ASSEMBLY
P/N F904-0036-9000 (Rev A)
DPST
Rocker Switch
Purple
Yellow
Brown
Dark Green
Gray
Blue
Red
Black
Purple
Ye llow
Brown
Gray
Blue
Red
Black
4
Note:
YLW: Yellow
CYA: Cyan
BRW: Brown
WHT: White
BLK: Black
ORG: Orange
GRE: Dark Green
WHT
WHT
YLWYLW YLW
BRW
ORGORG GRECYA
FAN
LESLBS LDA
+
+
-
-
MTR RCS
SCB
TF1
THM
M
Gray
Heater
Heater
Fuse
Heating Element
Assembly
Blower
LED Ember Strip
LED Backlight Strip
Remote Control
Sensor (Infrared)
LED Drum/
Motor Assembly
Settings
Control
Board
1
99
1
Transformer
Thermostat
Blue
Cyan
White
Black
White
Black
Yellow
White
Red
Junction Box
Voltage 240V AC
WARNING
Cover all unused
wires with tape
and install wire
nuts. Unplug unit
before servicing.
Purple
Yellow
Brown
Dark Green
Gray
Blue
Red
Black
White
Electrical
Outlet
Black
Green
White
Black
Green
1
2
5
M
www.desatech.com
122663-01D14
TROUBLESHOOTINg
WARNING: Turn off appliance and let cool before servicing. Only
a qualied service person should service and repair heater.
OBSERVED PROBLEM
Fireplace turns off and will
not turn on
Flame is not moving
Flame is not visible
Log set and/or ember is not
glowing
Flame sputters/ashes
Rem ote c ontrol does not
work
Fireplace will not come on
when switch is ipped to ON
Heater does not provide heat
when turned on
122663-01D 15
POSSIBLE CAUSE REMEDY
1. Fireplace has overheated
and safe ty device has
caused thermal switch to
disconnect or home circuit
breaker has opened
1. Loose wiring
2. Flame motor defective
1. Wiring is loose
1. Wiring is loose
1. Flame motor is defective
2. Flame generation contacts
dirty/obstructed
1. Low batteries
2. Not aiming control correctly
3. Defective remote control
and/or sensor
1. Control failure
2. Breaker tripped
1. Thermal switch has been
tripped
2. Circuit breaker has been
tripped
3. Wiring is loose
4. Heater is defective
5. Thermostat cycled off
www.desatech.com
1. Reset swit ch by tur ning
main power switch off and
waiting 5 minutes then turning it back on or reset circuit
breaker
1. Inspect wiring for l oo se
connections
2.
Call a qualied service technician to replace ame motor
1. Di sconn ect fro m power
source and inspect wiring for
loose connections and repair
or replace if necessary
1. Di sconn ect fro m power
source and inspect wiring for
loose connections and repair
or replace if necessary
1.
Call a qualied service techni-
cian to replace ame motor
2. Di sco nnect pow er. Fol-
low steps to replace ame
ge ner ati on LE D. Cl ean
contacts with dry cloth.
1. Replace AAA batteries in
remote control
2. Aim control at sensor located directly behind glass
screen in center of unit just
above logs
3. Re pl ac e remote cont rol
and/or sensor
1. Call a qualied service technician to replace control
2. Reset breaker
1. Turn unit off. Turn off power
to unit for 5 minutes. Turn
power and unit on.
2. Turn off circuit breaker that
supplies electricity to unit.
Wait 5 minutes then flip
circuit breaker back on
3. Di sconn ect fro m power
source and inspect wiring for
loose connections and repair
or replace if necessary
4. Replace heater
5. Change to higher setting
REPLACEMENT PARTS
Note: Use only original replacement parts.
This will protect your warranty coverage for
parts replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA Heating, LLC at 1-866-672-6040.
When calling DESA Heating, LLC, have
ready:
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• purchase date
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, con-
tact DESA Heating, LLC at 1-866-672-6040.
When calling please have your model and
serial numbers of your heater ready.
You can also visit DESA Heating, LLC’s web
site at www.desatech.com.
Usually, we will ask you to return the part to
the factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If
they can’t supply original replacement part(s),
call DESA Heating, LLC at 1-866-672-6040 for
referral information. A list of authorized dealers
can be found by visiting www.desatech.com.
When calling DESA Heating, LLC, have
ready:
• model and serial numbers of your heater
• the replacement part number
www.desatech.com
122663-01D16
ACCESSORIES
Purc hase thes e acce ssori es fro m your
local dealer. If they can not supply these
accessories, either contact your nearest
Parts Central or call DESA Heating, LLC at
1-866-672-6040 for information. You can also
write to the address listed on the back page
of this manual.
36" PERIMETER TRIM KITS
PT36 - Black
PT36B - Brushed Brass
PT36PB - Polished Brass
PT36P - Platinum
36" BIFOLD GLASS DOOR KITS
BD36 - Black
BD36B - Brushed Brass
BD36PB - Polished Brass
BD36P - Platinum
122663-01D 17
www.desatech.com
MODEL EL36L, EL36LD, VE36LBHB
23
6
28
15
29
19
19
14
24
5
7
22
16
17
18
4
8
21
32
30
2
27
25
26
3
13
10
11
20
12
1
9
31
PARTS
www.desatech.com
122663-01D18
PARTS
MODELS EL36L, EL36LD, VE36LBHB
This list contains replaceable parts used in your replace. When ordering parts, follow the
instructions listed under Replacement Parts on page 16 of this manual.
KEY
NO. PART NO. DESCRIPTION QTY.
1 120929-01 Door Handles * 2
2 120929-02 LED Ember Strip 1
3 120929-03 Log Set 1
4 120929-04 Rear Glass (Screen) 1
5 120929-05 Flame Effect Mirror 1
6 120928-46 Heater/Blower Bracket 2
7 120928-44 Flame Effect Mirror Bracket 2
8 120927-16 Back Light Strip 1
9 120929-09 Top 1
10 120929-10 Glass Door, Left * 1
11 120929-11 Glass Door, Right * 1
12 120929-12 Control Panel Door 1
13 120929-13 Front Panel 1
14 120929-14 Mesh Screens 2
15 120929-15 Screen Rods 2
16 120929-16 Back Panel, Left Side 1
17 120929-17 Back Panel, Center 1
18 120929-18 Back Panel, Right Side 1
19 120929-19 Magnetic Catch 2
20 120929-20 Bottom Panel 1
21 120928-40 Grate 1
22 120927-08 Handles 2
23 120928-42 Heater 1
24 120928-43 Blower 1
25 120928-27 Transformer 1
26 120928-26 Main Control Board and Standoffs 1
27 120927-21 Remote Control Sensor 1
28 120927-12 Settings Control Board 1
29 120927-24 ON/OFF Switch 1
30 120929-21 LED Drum Assembly 1
31 120927-14 Motor 1
32 120927-20 Remote Control 1
* Optional for model EL36L.
PARTS AVAILABLE - NOT SHOWN
120929-06 Wire (Flame Effect) 1
120929-07 Wire (Ember Bed) 1
120929-08 Wire (Backlight) 1
120927-23 Thermocouple 1
122663-01D 19
www.desatech.com
122663 01
WARRANTY
kEEP THIS WARRANTY
Model (
located on product or identication tag
Serial No. (
located on product or identication tag
Date Purchased __________________________
Keep receipt for warranty verication.
DESA HEATINg, LLC LIMITED WARRANTIES
Standard Warranty: DESA Heating, LLC warrants this new product and any parts thereof to be free from
defects in material and workmanship for a period of one (1) year from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
DESA Heating, LLC’s warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from
the date of rst purchase.
Factory Reconditioned Products
Limited Warranty: DESA Heating, LLC warrants factory reconditioned products and any parts thereof
to be free from defects in material and workmanship for 30 days from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
DESA Heating, LLC’s warnings and instructions.
Terms Common to All Warranties
The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under
this warranty the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer,
and only when installed by a qualied installer in accordance with all local codes and instructions furnished
with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and
an allowance for labor when provided by a DESA Heating, LLC Authorized Service Center or a provider
approved by DESA Heating, LLC. Warranty parts must be obtained through authorized dealers of this product and/or DESA Heating, LLC who will provide original factory replacement parts. Failure to use original
factory replacement parts voids this warranty.
Travel, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty
repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the
responsibility of the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents,
improper installation, lack of proper maintenance, tampering, or alteration(s).
This is DESA Heating, LLC’s exclusive warranty, and to the full extent allowed by law; this express warranty
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any
and all implied warranties, including warranties of merchantability and tness for a particular purpose to one
(1) year on new products and 30 days on factory reconditioned products from the date of rst purchase.
DESA Heating, LLC makes no other warranties regarding this product.
DESA Heating, LLC’s liability is limited to the purchase price of the product, and DESA Heating, LLC shall
not be liable for any other damages whatsoever under any circumstances including indirect, incidental, or
consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
For information about this warranty contact:
New Products
) _____________________________
) __________________________
NOT A UPC
DESA Heating, LLC
2701 Industrial Drive
Bowling Green, KY 42101
www.desatech.com
1-866-672-6040
122663-01
Rev. D
06/08
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