IMPORTANT: Read and understand this manual before assembling, starting or servicing
heater. Improper use of heater can cause serious injury. Keep this manual for future reference.
GENERAL HAZARD WARNING:
FAILURE TO COMPLY WITH THE PRECAUTIONS AND INSTRUCTIONS PROVIDED WITH THIS
HEATER, CAN RESULT IN DEATH, SERIOUS BODILY INJURY AND PROPERTY LOSS OR
DAMAGE FROM HAZARDS OF FIRE, EXPLOSION, BURN, ASPHYXIATION, CARBON MONOXIDE POISONING, AND/OR ELECTRICAL SHOCK.
ONLY PERSONS WHO CAN UNDERSTAND AND FOLLOW THE INSTRUCTIONS SHOULD USE
OR SERVICE THIS HEATER.
IF YOU NEED ASSISTANCE OR HEATER INFORMATION SUCH AS AN INSTRUCTIONS
MANUAL, LABELS, ETC. CONTACT THE MANUFACTURER.
TABLE OF CONTENTS
SAFETY INFORMATION ............................................................ 2
WARRANTY AND REPAIR SERVICE ........................ Back Cover
Save this manual for future reference.
Save this manual for future reference.
SAFETY INFORMATION
2
SAFETY INFORMATION
WARNINGS
WARNING: This product contains and/or generates
chemicals known to the State of California to cause
cancer or birth defects, or other reproductive harm.
WARNING: FIRE, BURN, INHALATION, AND EXPLOSION HAZARD. KEEP SOLID COMBUSTIBLES,
SUCH AS BUILDING MATERIALS, PAPER OR CARDBOARD, A SAFE DISTANCE AWAY FROM THE
HEATER AS RECOMMENDED BY THE INSTRUCTIONS. NEVER USE THE HEATER IN SPACES WHICH
DO OR MAY CONTAIN VOLATILE OR AIRBORNE
COMBUSTIBLES, OR PRODUCTS SUCH AS GASOLINE, SOLVENTS, PAINT THINNER, DUST PARTICLES
OR UNKNOWN CHEMICALS.
WARNING: NOT FOR HOME OR RECREATIONAL
VEHICLE USE.
The heater is designed for use as a construction heater in accordance
with ANSI Z83.7/CGA2.14. Other standards govern the use of fuel
gases and heating products for specific uses. Your local authority
can advise you about these. The primary purpose of construction
heaters is to provide temporary heating of buildings under construction, alteration or repair. Properly used, the heater provides safe
economical heating. Products of combustion are vented into the area
being heated.
We cannot foresee every use which may be made of our heaters.
Check with your local fire safety authority if you have questions
about heater use.
Other standards govern the use of fuel gases and heat producing
products for specific uses. Your local authorities can advise you
about these.
Carbon Monoxide Poisoning: Some people are more affected by
carbon monoxide than others. Early signs of carbon monoxide
poisoning resemble the flu, with headaches, dizziness, and/or nausea. If you have these signs, the heater may not be working properly.
Get fresh air at once! Check for proper ventilation and have heater
serviced.
Propane Gas: Propane gas is odorless. An odor-making agent is
added to propane gas. The odor helps you detect a propane gas leak.
However, the odor added to propane gas can fade. Propane gas may
be present even though no odor exists.
Make certain you read and understand all warnings. Keep this
manual for reference. It is your guide to safe and proper operation
of this heater.
• Install and use heater with care. Follow all local ordinances and
codes. In the absence of local ordinances and codes, refer to the
Standard for Storage and Handling of Liquefied Petroleum Gas,
ANSI/NFPA 58 and the Propane Gas Installation Code, CAN/
CGA B149.2. This instructs on the safe storage and handling of
propane gases.
• Use only the electrical voltage and frequency specified on model
plate. The electrical connections and grounding of the heater
shall follow the National Electric Code, ANSI/NFPA 70 or the
Canadian Electrical Code, Part 1.
• Electrical grounding instructions — This appliance is equipped
with a three-prong (grounding) plug for your protection against
shock hazard and should be plugged directly into a properly
grounded three-prong receptacle or extension cord.
• This product has been approved for use in the Commonwealth
of Massachusetts.
• Use only a three-prong, grounded extension cord.
• Use only the hose and factory preset regulator provided with
the heater.
• Use only propane gas set up for vapor withdrawal.
• Provide adequate ventilation. Before using heater, provide at least
a one-square-foot opening of fresh, outside air.
• For indoor use only. Do not use heater outdoors.
• Do not use heater in occupied dwellings or in living or sleeping quarters.
• Do not use heater in basement or below ground level. Propane
gas is heavier than air. If a leak occurs, propane gas will sink to
the lowest possible level.
• Keep appliance area clear and free from combustible materials,
gasoline, paint thinner, and other flammable vapors and liquids.
• Do not use heater in areas with high dust content. Dust is
combustible.
• Minimum heater clearances from combustibles:
Outlet: 6 Ft. Sides: 2 Ft. Top: 6 Ft. Rear: 2 Ft.
• Keep heater at least six feet from propane tank(s). Do not point
heater at propane tank(s) within 20 feet.
• Keep propane tank(s) below 100° F.
• Check heater for damage before each use. Do not use a damaged heater.
• Check hose before each use of heater. If highly worn or cut,
replace with hose specified by manufacturer before using heater.
• Locate heater on stable and level surface if heater is hot or operating.
• Not intended for use on finished floors.
• Never block air inlet (rear) or air outlet (front) of heater.
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104163-01G
SAFETY INFORMATION
PRODUCT IDENTIFICATION
UNPACKING
FUNDAMENTALS OF OPERATION
3
3
SAFETY INFORMATION
Continued
• Keep heater away from strong drafts, water spray , rain, or dripping water.
• Do not leave heater unattended.
• Keep children and animals away from heater.
• Never move, handle, or service a hot, operating, or plugged-in
heater . Severe burns may result. You must wait 15 minutes after
turning heater off.
• To prevent injury, wear gloves when handling heater.
• Never attach duct work to front or rear of heater.
• Do not alter heater. Keep heater in its original state.
• Do not use heater if altered.
• Turn off propane supply and unplug heater when not in use.
• Use only original replacement parts. This heater must use design-specific parts. Do not substitute or use generic parts. Improper replacement parts could cause serious or fatal injuries.
PRODUCT IDENTIFICATION
Hot Air Outlet
(Front)
Outer Shell
Handle
UNPACKING
1.Remove all packing items applied to heater for shipment. Keep
plastic cover caps (attached to inlet connector and hose/regulator assembly) for storage.
2.Remove all items from carton.
3.Check all items for shipping damage. If heater is damaged,
promptly inform dealer where you bought heater.
FUNDAMENTALS OF
OPERATION
The Fuel System: The hose/regulator assembly attaches to the
propane gas supply. This provides fuel to the heater.
The Air System: The motor turns the fan. The fan pushes air into
and around the combustion chamber. This air is heated and provides
a stream of clean, hot air.
The Ignition System: The piezo ignitor lights the burner.
The Automatic Control System: This system causes the heater to
shut down if the flame goes out.
Fan
Motor
Clean
Heated Air
Out (Front)
Cool Air In
(Back)
Piezo
Ignitor
Button
Automatic
Control Valve
Button
Figure 1 - 30,000 BTU/Hr Model
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104163-01G
Motor
Power Cord
Hose/Regulator
Assembly
Combustion
Chamber
Air For Combustion Air For Heating
Hose/Regulator
Assembly
Figure 2 - Cross Section Operational View
ASSEMBLY
4
PROPANE SUPPLY
INSTALLATION
ASSEMBLY
1.Remove screw from top of fan guard. Discard screw.
2.Insert nut clip (provided with handle) with flat side facing up
through slot in top of shell. Align holes in nut clip with screw
hole behind slot in top of shell. (see Figure 4).
3.Place handle over hole and clip. Insert two screws (provided
with handle) through handle and tighten into shell. Make sure
rear screw goes through shell and into fan guard. Tighten
screws firmly.
Remove
Screw
Figure 3 - Removing Screw from Top of Fan Guard
Flat Side Facing Up
Slot
Nut Clip
Shell
PROPANE SUPPLY
Propane gas and propane tank(s) are to be furnished by the user.
Use this heater only with a propane vapor withdrawal supply system.
See Chapter 5 of the Standard for Storage and Handling of LiquefiedPetroleum Gas, ANSI/NFPA 58 and/or CAN/CGA B149.2. Your local
library or fire department will have this booklet.
The amount of propane gas ready for use from propane tanks varies.
Two factors decide this amount:
1.The amount of propane gas in tank(s)
2.The temperature of tank(s)
This heater is designed to operate with a minimum 20-pound
propane tank. You may need two or more tanks or one larger tank
in colder weather. Use a 100-pound tank for longer operation or in
very cold weather. Less gas is vaporized at lower temperatures.
Your local propane gas dealer will help you select the proper supply
system. The minimum surrounding air temperature rating for each
heater is -20°F (-29°C).
Average Temp (°F)No. Of Tanks
At Tank Location(100-pound)
40°1
32°1
20°1
10°1
0°1
-10°2
-20°2
Figure 4 - Installing Nut Clip
Nut Clip
Figure 5 - Attaching Handle
INSTALLATION
WARNING: Review and understand the warnings
in the
needed to safely operate this heater. Follow all local
Screws
Handle
Rear of
Heater
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codes when using this heater.
for leaks after installation or servicing. Never use an
open flame to check for a leak. Apply a mixture of
liquid soap and water to all joints. Bubbles forming
show a leak. Correct all leaks at once.
1.Provide propane supply system (see Propane Supply).
2.Connect POL fitting on hose/regulator assembly to propane
Safety Information
WARNING: Test all gas piping and connections
tank(s). Turn POL fitting counterclockwise into threads on tank.
Tighten firmly using wrench.
tor so that hose leaving the regulator is in a horizontal position
(see Figure 6, page 5). This places the regulator vent in the
proper position to protect it from the weather.
section, page 2. They are
IMPORTANT:
Position regula-
104163-01G
INSTALLATION
VENTILATION
OPERATION
To Start Heater
5
5
INSTALLATION
Continued
3.Connect hose to valve inlet (see Figure 7). Tighten firmly using a wrench.
IMPORTANT:
tra hose or piping between hose/regulator assembly and propane tank. You must use the regulator supplied with heater.
4.Open propane supply valve on propane tank(s) slowly. Note: If
not opened slowly, excess-flow check valve on propane tank
will stop gas flow. You may hear a click from the excess-flow
check valve closing. If this happens, reset the excess-flow check
valve by closing propane supply valve and open again slowly .
5.Check all connections for leaks. Apply mixture of liquid soap
and water to gas joints. Bubbles forming show a leak that must
be corrected.
6.Close propane supply valve.
Propane
Supply Valve
Propane
Tank
Use extra hose or piping if needed. Install ex-
Hose
POL
Fitting
Regulator
OPERATION
WARNING: Review and understand the warnings
in the
needed to safely operate this heater. Follow all local
codes when using this heater.
TO START HEATER
1.Follow all installation, ventilation, and safety information.
2.Locate heater on stable and level surface. Make sure strong
3.Plug power cord of heater into a three-prong, grounded exten-
4.Plug extension cord into a 120 volt/60 hertz, 3-hole, grounded
5.Open propane supply valve on propane tank(s) slowly. Note: If
Safety Information
drafts do not blow into front or rear of heater.
sion cord. Extension cord must be at least six feet long. Extension cord must be UL listed.
Extension Cord Wire Size Requirements
• Up to 50 ft long, use 18 AWG rated cord.
• 51 to 100 ft long, use 16 AWG rated cord.
• 101 to 200 ft long, use 14 AWG rated cord.
outlet. Motor will start. Fan will turn, forcing air out front of heater.
not opened slowly, excess-flow check valve on propane tank
will stop gas flow. You may hear a click from the excess-flow
check valve closing. If this happens, reset the excess-flow check
valve by closing propane supply valve and open again slowly .
section, page 2. They are
Figure 6 - Regulator Position
Figure 7 - Hose and Inlet Connector
VENTILATION
WARNING: Provide at least a one square foot
opening of fresh, outside air while running heater. If
proper fresh, outside air ventilation is not provided,
carbon monoxide poisoning can occur. Provide proper
fresh, outside air ventilation before running heater.
WARNING: Be sure motor and fan are running
before pushing in automatic control valve button.
Flames could flash outside heater if motor and fan are
not running.
6.Push in and hold automatic control valve button (see Figure
8). Push piezo ignitor button (see Figure 8). Keep pushing ignitor button until the burner lights. When burner lights, keep
automatic control valve button pushed in. Release button after
30 seconds. This activates the automatic control system.
Note:
If heater fails to ignite, hose may have air in it. If so, keep
automatic control valve button pressed and wait 20 seconds. Release automatic control valve button and wait 20 seconds for unburned fuel to exit heater . Repeat this step.
Piezo Ignitor
Button
Automatic Control
Valve Button
Figure 8 - Automatic Control Valve Button and Piezo Ignitor
Button
104163-01G
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OPERATION
6
To Start Heater (Cont.)
To Stop Heater
To Restart Heater
STORAGE
MAINTENANCE
SPECIFICATIONS
OPERATION
Continued
NOTICE: If heater is unplugged or power outage
occurs while heater is running, the thermal limit
device will stop fuel flow. A few seconds occur before
the thermal limit device activates. During this short
time, flames may appear outside the heater. This is
normal. The flames will go out when thermal limit
device activates.
TO STOP HEATER
1.Tightly close propane supply valve on propane tank(s).
2.Wait a few seconds. Heater will burn gas left in supply hose.
3.Unplug heater.
1.Keep heater clean. Clean heater annually or as needed to remove dust and debris. If heater is dirty or dusty, clean heater
with a damp cloth. Use household cleaners on difficult spots.
2.Inspect heater before each use. Check connections for leaks.
Apply mixture of liquid soap and water to connections. Bubbles
forming show a leak. Correct all leaks at once.
3.Inspect hose/regulator assembly before each use. If hose is highly
worn or cut, replace with hose specified by manufacturer.
4.Have heater inspected yearly by a qualified service agency.
5.Keep inside of heater free from combustible and foreign objects. Remove motor and other internal parts if needed to clean
inside of heater (see Service Procedures, page 8).
6.Clean fan blades each season or as needed (see Fan, page 9).
TO RESTART HEATER
1.Wait five minutes after stopping heater.
2.Repeat steps under To Start Heater, page 5.
STORAGE
CAUTION: Disconnect heater from propane sup-
ply tank(s).
1.Store propane tank(s) in safe manner. See Chapter 5 of Standard for Storag e and Handling of Liquefied Petroleum Gases,
ANSI/NFPA 58. Follow all local codes. Always store propane
tanks outdoors.
2.Place plastic cover caps over brass fittings on inlet connector
and hose/regulator assembly.
3.Store in dry , clean, and safe place. Do not store hose/regulator
assembly inside heater combustion chamber.
4.When taking heater out of storage, always check inside of
heater. Insects and small animals may place foreign objects in
heater. Remove motor and other internal parts if needed to remove foreign objects (see Service Procedures, page 8).
MAINTENANCE
WARNINGS
• Never service heater while it is plugged in, connected to propane supply, operating, or hot. Severe burns and electrical shock can occur.
• Keep heater clear and free from combustible materials, gasoline, and other flammable vapors and
liquids.
• Do not block the flow of combustion or ventilation air.
SPECIFICATIONS
Output Rating (BTU/Hr)30,000
FuelPropane Vapor Only
Fuel Consumption
Gallons/Hour.33
Pounds/Hour1.4
Supply Pressure To Regulator
Minimum (for purposes20 psi
of input adjustment)
MaximumTank Pressure or 200 psi
Regulator Outlet Pressure10 PSI
Manifold Pressure10.1 PSI
Hot Air Output
(CFM Approx)175
Motor3045 RPM, 1/40 HP
Electric Input120 volt/60 hertz
Amperage.6
IgnitionManual, Piezo
Temperature Range for-20° F to 85° F*
Heater Operation
Weight (Pounds)
Heater11
Shipping13
Size - L x W x H (Inches)
Carton19.4 x 9.75 x 14.75
Heater18.5 x 7.7 x 12.8
* When running heater in temperatures above 85° F, high internal
temperatures may cause thermal limit device to shut down heater.
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104163-01G
TROUBLESHOOTING
TROUBLESHOOTING
Note:
For additional help, visit DESA
International’s Technical Service web site at
www.desatech.com.
OBSERVED FAULTPOSSIBLE CAUSEREMEDY
WARNING: Never service heater while it is plugged in, connected to propane supply, operating, or hot. Severe burns and
electrical shock can occur.
7
7
Fan does not turn when heater is plugged in.
Heater will not ignite.
Heater shuts down while running.
1. No electrical power to heater
2. Fan hitting inside of heater shell
3. Fan blades bent
4. Defective motor
1. User did not follow installation or operation instructions properly
2. No spark at ignitor. T o test for spark, follow step 8 under Ignitor, page 9. If you
see spark at ignitor, have heater serviced
by qualified service person. If no spark
seen:
A) Loose or disconnected ignitor wire
B) Wrong spark gap
C) Piezo ignitor loose
D) Bad ignitor electrode
1. High surrounding air temperature causing thermal limit device to shut down
heater
2. Restricted air flow
3. Damaged fan
4. Excessive dust or debris in surrounding area
1. Check voltage to electrical outlet. If voltage is good, check heater power cord for
breaks
2. Adjust motor/fan guard to keep fan from
hitting inside of heater shell. Bend fan
guard if necessary
3. Replace fan. See Fan, pages 8 and 9
4. Replace motor . See Motor, page 8
1. Repeat installation and operation instructions. See Installation, page 4 and
Operation, page 5
2. A) Check ignitor wire. Tighten or reat-
tach loose ignitor wire. See Figure
14, page 10 for ignitor wire location
B) Set gap between ignitor electrode and
target plate to .17"
C) Tighten nut holding piezo ignitor to
base of heater
D) Replace ignitor electrode. See
Ignitor, page 9
1. This can happen when running heater in
temperatures above 85°F . Run heater in
cooler temperatures
2 Check heater inlet and outlet. Remove
any obstructions
3. Replace fan. See Fan, pages 8 and 9
4. Clean heater. See Maintenance, page 6
104163-01G
WARNING: Use only in areas
free of high dust content.
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SERVICE PROCEDURES
8
Electrical System
Motor
Fan
SERVICE PROCEDURES
WARNING: Never service heater while it is plugged
in, connected to propane supply, operating, or hot.
Severe burns and electrical shock can occur.
ELECTRICAL SYSTEM
The entire electrical system for this heater is contained within the
motor. If any part of the electrical system is damaged, you must
replace motor.
MOTOR
1.Remove three screws that attach fan guard to heater shell.
2.Remove motor and fan guard from heater shell (see Figure 9).
3.Use hex wrench to loosen set screw which holds fan to motor
shaft (see Figure 10). Remove fan. Be careful not to damage
the fan blade pitch.
4.Remove two nuts and two screws that attach fan guard to motor
using nut-driver. Remove fan guard from motor (see Figure 1 1).
5Disconnect the green power cord wire from motor and remove
black and white wire terminals.
6.Discard old motor.
7.Attach green power cord wire to motor.
8.Attach fan guard to new motor with two nuts and two screws.
9.Replace black and white terminals.
10. Place fan onto motor shaft of new motor. Make sure set screw
contacts flat surface on motor shaft. Tighten set screw firmly
(40-50 inch-pounds).
11. Place motor and fan guard into rear of heater shell. Make sure
power cord is properly located (see Figure 12).
12. Insert three screws through heater shell and into fan guard.
Tighten screws firmly.
Setscrew
Figure 10 - Setscrew Location
Figure 11 - Removing or Attaching Fan Guard from Motor
Figure 9 - Removing Motor and Fan Guard from Heater
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Figure 12 - Replacing Motor and Fan Guard into Heater
FAN
1.Remove three screws that attach fan guard to heater shell.
2.Remove motor and fan guard from heater shell (see Figure 9).
3.Use hex wrench to loosen set screw that holds fan to motor
shaft (see Figure 10).
4.Remove fan. Be careful not to damage the fan blade pitch.
104163-01G
SERVICE PROCEDURES
Continued
SERVICE PROCEDURES
Fan (Cont.)
Ignitor
9
9
5a. If replacing fan, remove old fan and discard. Go to step 7 below.
5b. If cleaning fan,use soft cloth moistened with kerosene or solvent.
6.Dry fan thoroughly.
7.Place fan onto motor shaft. Make sure set screw contacts flat surface on motor shaft. Tighten set screw firmly (40-50 inch-pounds).
8.Place motor and fan guard into rear of heater shell. Make sure
power cord is properly located (see Figure 12, page 8).
9.Insert three screws through heater shell and into fan guard.
Tighten screws firmly.
IGNITOR
1.Remove motor and fan guard from heater (see Motor, page 8,
steps 1 and 2).
2.Remove black ignitor wire from piezo ignitor. Access ignitor
wire through underside of heater base (see Figure 13). Push
wire up through notch in filler panel.
3.Remove ignitor mounting screw from rear head using nut-driver
or standard screwdriver (see Figure 14).
4.Remove ignitor from rear head.
5.Install new ignitor. Attach ignitor to rear head with ignitor
mounting screw.
6.Run ignitor wire from new ignitor through notch in filler panel.
Attach ignitor wire to piezo ignitor.
7.Set gap between ignitor electrode and target plate to .17" (see
Figure 15).
WARNING: Make sure heater is disconnected
from propane supply. Heater could ignite causing
severe burns.
8.Test for spark. Push piezo ignitor button and watch for spark
between ignitor electrode and target plate.
9.Place motor and fan guard into rear of heater shell (see Motor,
page 8, steps 9 and 10).
Ignitor Electrode
Gap
Area
Piezo Ignitor
Ignitor Wire
Figure 13 - Removing Ignitor Wire from Piezo Ignitor
Ignitor
Figure 14 - Removing Ignitor Mounting Screw and Ignitor
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104163-01G
Underside
of Heater
Mounting Screw
Figure 15 - Clearance between Ignitor Electrode and Target
Plate
ILLUSTRATED PARTS BREAKDOWN
10
BLP30, REM30LP, RLP30, RM30LP, RM30SPA
ILLUSTRATED PARTS
BREAKDOWN
MODELS
BLP30, REM30LP
RLP30, RM30LP
RM30SPA
1
19
16
15
5
13
18
6
2
7
8
14
4
20
9
10
21
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11
12
22
3
17
104163-01G
PARTS LIST
MODELS
BLP30, REM30LP, RLP30, RM30LP, RM30SPA
This list contains replaceable parts used in your heater. When
ordering parts, follow the instructions listed under ReplacementParts on page 12 of this manual.
Purchase accessories and parts from your nearest dealer or service
center. If they can not supply an accessory or part, either contact your
nearest Parts Central (listed in the separate Authorized Service Center
booklet) or contact DESA International for referral information.
DESA International
P.O. Box 90004
Bowling Green, KY
42102-9004
1-866-672-6040
Part NumberDescription
LPA102010' Rubber Hose with Brass Fitting
U.L. listed.
LPA2170Propane Gas Regulator
U.L. listed.
LPA3120Hose/Regulator Assembly
U.L. listed.
LPA4020Fuel Gas Connector
Connects regulator to all standard propane
tanks. U.L. and A.G.A. listed.
TECHNICAL SERVICE
You may have further questions about this heater. If so, contact DESA
International’s Technical Service Department at 1-866-672-6040.
When calling, please have your model and serial numbers of your
heater ready.
You can also visit DESA International’s Technical Service web site
at www.desatech.com.
REPLACEMENT PARTS
WARNING: Use only original replacement parts.
This heater must use design-specific parts. Do not
substitute or use generic parts. Improper replacement parts could cause serious or fatal injuries. This
will also protect your warranty coverage for parts
replaced under warranty.
Parts Under Warranty
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), either contact your nearest Parts Central or call DESA International’s Technical Service Department at
1-866-672-6040.
When calling DESA International, have ready
• your name
• your address
• model number of your heater
• how heater was malfunctioning
• purchase date
Parts Not Under Warranty
Contact authorized dealers of this product. If they can’t supply
original replacement part(s), either contact your nearest Parts Central (listed in Authorized Service Center booklet) or call DESA
International at 1-866-672-6040 for referral information.
When calling DESA International, have ready
• model number of your heater
• the replacement part number
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104163-01G
13
13
OWNER'S REGISTRATION FORM
Complete registration form and mail or complete on-line registration at www.desatech.com within 30 days after purchase.
Brand:
Model:
Date Purchased:
Serial Number:
First Name: Last Name:
Address:
City:State:Zip: Country:
Phone: ( ) - E-Mail:
Please answer the following questions to register your product with DESA International:
1. Who will heater be used by? ❍ Individual ❍ Business
2. Will you use your heater in more than one location? ❍ Yes ❍ No
3. Where will the product be used? (You may select more than one.) ❍ Workshop ❍ Barn ❍ Residential Construction
❍ Commercial Construction ❍ Garage ❍ Factory ❍ Recreation ❍ Warehouse ❍ Utility Shed/Outbuilding
❍ Other ______________________________ (Specify)
4. Cost of product (excluding sales tax)? $________________________________
5. Maintenance/service work will be performed by: ❍ Self ❍ Service Center ❍ Other ___________________________________
6. If you bought this product yourself, did you plan to purchase this type of product before going into the store? ❍ Yes ❍ No
7. Type of store where product was purchased? ❍ Hardware ❍ Propane Dealer ❍ Natural Gas/Utility Co. ❍ Home Center or Builder's Supply
❍ Farm/Ag. Supply ❍ Auto Parts ❍ Warehouse Club ❍ Industrial/Contractor Supply ❍ Rental Store
❍ Discount Store ❍ HVAC Dealer ❍ Other _________________________________________________
8. What is your primary source of heat? ❍ Propane (LP Gas) ❍ Natural Gas ❍ Kerosene ❍ Diesel ❍ Electric ❍ Other________________
9. What motivated you to buy this product? ❍ Sudden Cold Weather ❍ Replace Older Model ❍ D.I.Y. Home Project ❍ Emergency Back-Up Heat
❍ Heater on Sale ❍ Construction Project ❍ Hard to Heat Location ❍ Other ________________________________
10. How did you learn about this product brand? ❍ Advertisement ❍ Relative or Friend ❍ Co-Worker ❍ Store Representative
❍ Store Display ❍ Previously Owned a Heater ❍ Other _________________________________________________(Specify)
11. What other brands did you consider? ❍ None ❍ Master ❍ Remington ❍ All-Pro ❍ Dayton ❍ Universal ❍ Mr. Heater ❍ L.B. White Tradesman
❍ John Deere ❍ Dyna-Glo ❍ Dura-Heat ❍ Paulin ❍ Coleman ❍ Vogelzang American ❍ Other ___________________________________
12. Who selected the product? ❍ Male ❍ Female ❍ Both
13. Level of Education of Purchaser: ❍ High School ❍ Vocation/Technical School ❍ Some College ❍ Completed College ❍ Graduate School
14. Age of Purchaser: ❍ Under 20 ❍ 20 - 29 ❍ 30 - 39 ❍ 40 - 49 ❍ 50 - 59 ❍ 60 or Over
15. Buyer's total annual household income: ❍ Under $19,999 ❍ $20,000 to $34,999 ❍ $35,000 to $49,999
❍ $50,000 to $74,999 ❍ $75,000 to $99,999 ❍ $100,000 and Over
16. What is the population of your area? ❍ Under 10,000 ❍ 10,000 to 25,000 ❍ 25,000 to 50,000 ❍ 50,000 to 100,000
❍ 100,000 to 250,000 ❍ Over 250,000
17. Store where product was purchased:
Name: ______________________________________ City: _____________________________________ State: __________
18. In choosing this product, how important were the following:
Availability
Price
Brand Name
Overall Quality
Heat Output (Btu/Hr Rating)
Variable Heat Output (Btu/Hr)
Made in USA
Warranty
Local Service
Value for Price
7 or 9 digit number located on product or identification tag.
NotSomewhatVery
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Size
Prior Brand Experience
Built-In Thermostat
Ease of Operation
Special Features
Salesperson's Recommendation
Friend/Relative's Recommendation
Portability
Quiet Operation
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19. This question will allow us to better understand the demographic profile of our customers. Which of the following best describes you? (not required)
❍ African American ❍ Asian American ❍ Mexican ❍ Puerto Rican ❍ Cuban ❍ Other Hispanic ❍ White ❍ Other ___________________
104163-01G
For more information, visit www.desatech.com
For more information, visit www.desatech.com
TAPE
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
Postage
Required
TAPE
OTHER OUTDOOR HEATING PRODUCTS
PROPANE/LP FORCED AIR HEATERS
PROPANE/LP CONVECTION HEATERS
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PROPANE/LP TANK TOP HEATERS
PROPANE/LP AND NATURAL
GAS GARAGE HEATERS
PORTABLE KEROSENE/DIESEL
FORCED AIR HEATERS
PROPANE/LP
PATIO HEATERS
PROPANE/LP AND NATURAL
GAS CHIMENEAS
16
WARRANTY AND REPAIR SERVICE
KEEP THIS WARRANTY
Model
Serial No.
Date of Purchase
LIMITED WARRANTY
DESA International warrants this product and any parts thereof, to be free from defects in materials and workmanship for one (1) year from the date
of first purchase when operated and maintained in accordance with instructions. This warranty is extended only to the original retail purchaser, when
proof of purchase is provided.
This warranty covers only the cost of parts and labor required to restore the product to proper operating condition. Transportation and incidental
costs associated with warranty repairs are not reimbursable under this warranty.
Warranty service is available only through authorized dealers and service centers.
This warranty does not cover defects resulting from misuse, abuse, negligence, accidents, lack of proper maintenance, normal wear, alteration,
modification, tampering, contaminated fuels, repair using improper parts, or repair by anyone other than an authorized dealer or service center.
Routine maintenance is the responsibility of the owner.
THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ANY OTHER WARRANTY EITHER EXPRESSED OR IMPLIED, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
DESA International assumes no responsibility for indirect, incidental or consequential damages. Some states do not allow the exclusion or limitation
of incidental or consequential damages, or limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights
and you may also have other rights which vary from state to state.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our standard written warranty. We make
no other warranty, expressed or implied.
WARRANTY SERVICE
Should your heater require service, return it to your nearest authorized service center. Proof of purchase must be presented with the heater. The heater will
be inspected. A defect may be caused by faulty materials or workmanship. If so, DESA International will repair or replace the heater without charge.
REPAIR SERVICE
Return your heater to your nearest authorized service center. Repairs not covered by the warranty will be billed at standard prices. Each Service Center
is independently owned and operated. We reserve the right to amend these specifications at any time without notice.
When writing for information regarding your heater, be sure to include the model number and serial number as shown on the model plate.
For more information about this warranty, write:
TM
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
ATTN: Customer Service Department
104163 01
NOT A UPC
For more information, visit www.desatech.com
For more information, visit www.desatech.com
104163-01
Rev. G
10/02
104163-01G
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