Page 1
®
VENT-FREE NATURAL GAS HEATER
OWNER’S OPERATION AND INSTALLATION MANUAL
Model: CGN12
WARNING: If the information in this manual
is not followed exactly, a fire or explosion
may result causing property damage, personal injury, or loss of life.
— Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Immediately call your gas supplier from
a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
— Installation and service must be per-
formed by a qualified installer, service
agency, or the gas supplier.
W ARNING: Improper installation,
adjustment, alteration, service, or
maintenance can cause injury or
property damage. Refer to this
manual for correct installation and
operational procedures. For assistance or additional information
consult a qualified installer, service agency, or the gas supplier.
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Save this manual for future reference
Page 2
CONTENTS
SECTION PAGE
Safety Information.........................................................................2
Product Identification .................................................................... 4
Local Codes ................................................................................... 4
Unpacking......................................................................................4
Product Features ............................................................................4
Installing To Wall..........................................................................5
Connecting To Gas Supply............................................................9
Checking Gas Connections............................................................10
Operating Heater ...........................................................................12
For Your Safety Read Before Lighting...................................12
Lighting Instructions ............................................................... 12
To Select Heating Level..........................................................14
To Turn Off Gas To Appliance...............................................15
Manual Lighting Procedure ....................................................15
Inspecting Burner ..........................................................................15
Pilot Flame Pattern..................................................................15
Burner Flame Pattern .............................................................. 16
Cleaning And Maintenance ........................................................... 17
Troubleshooting.............................................................................17
Technical Service .......................................................................... 20
Specifications ................................................................................21
Service Hints .................................................................................21
Replacement Parts ......................................................................... 21
Parts Centrals.................................................................................22
Service Publications ......................................................................22
Accessory ......................................................................................22
Parts List ........................................................................................ 23
Illustrated Parts Breakdown ..........................................................23
Warranty Information .................................................................... Back Cover
SAFETY
INFORMATION
2
!
WARNINGS
WARNING ICON G 001
IMPORTANT: Read this owner’s manual carefully and completely before
trying to assemble, operate, or service this heater. Improper use of this
heater can cause serious injury or death from burns, fire, explosion, and
carbon monoxide poisoning.
!
DANGER
WARNING ICON G 001
Carbon monoxide poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs of carbon monoxide poisoning
resemble the flu, with headaches, dizziness, or nausea. If you have these signs, the
heater may not be working properly. Get fresh air at once! Have heater serviced.
Some people are more affected by carbon monoxide than others. These include
pregnant women, people with heart or lung disease or anemia, those under the
influence of alcohol, and those at high altitudes.
Natural Gas: Natural gas is odorless. An odor-making agent is added to natural gas.
The odor helps you detect a natural gas leak. However, the odor added to natural gas
can fade. Natural gas may be present even though no odor exists.
Make certain you read and understand all warnings. Keep this manual for reference.
It is your guide to safe and proper operation of this heater.
Continued
Page 3
SAFETY
!
WARNINGS
WARNING ICON G 001
Continued
INFORMATION
Continued
1. Use only natural gas. Do not convert heater to use different fuel type.
2. If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do not use any phone in your building
• immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions
• if you cannot reach your gas supplier, call the fire department
3. Never install the heater
• in sleeping quarters, a mobile home, or a recreational vehicle
• where curtains, furniture, clothing, or other flammable objects are less than
36 inches from the front, top, or sides of the heater
• as a fireplace insert
• in high traffic areas
• in windy or drafty areas
4. Always run heater with control knob at LOW or HIGH locked positions.
Never set control knob between locked positions. Poor combustion and higher
levels of carbon monoxide may result.
5. Open window to admit fresh, outside air when using heater. Open window one
or two inches. When used without fresh, outside air, heater may give off
carbon monoxide gas.
6. Never run heater in small, closed room. Open door into next room to help
ventilate.
7. Keep all air openings in front and bottom of heater clear and free of debris.
This will insure enough air for proper combustion.
8. If heater shuts off, do not relight until you provide fresh, outside air. If heater
keeps shutting off, have it serviced.
9. Do not run heater
• where flammable liquids or vapors are used or stored
• under dusty conditions
10.Never place any objects on the heater.
11.Surface of heater becomes very hot when running heater. Keep children and
adults away from hot surface to avoid burns or clothing ignition. Heater will
remain hot for a time after shut-down. Allow surface to cool before touching.
12.Make sure grill guard is in place before running heater.
13.Do not alter heater or its controls. Any change may create a safety hazard.
14. Do not use heater if any part of heater has been under water.
15.Turn off heater and let cool before servicing. Only a qualified service person
should service and repair heater.
16. Do not operate heater in elevations above 4,500 feet.
3
Page 4
PRODUCT
IDENTIFICATION
Control Knob
Grill
Guard
Burners
LOCAL CODES
UNPACKING
Front
Panel
Figure 1 - Vent-Free Natural Gas Heater
Install and use heater with care. Follow all local codes. In the absence of local
codes, use the latest edition of The National Fuel Gas Code ANSI Z223.1, also
known as NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
1. Remove heater from carton.
2. Remove all protective packaging applied to heater for shipment.
3. Check heater for any shipping damage. If heater is damaged, promptly inform
dealer where you bought heater.
Heater
Cabinet
PRODUCT
FEATURES
Safety Device
This heater has a pilot with an Oxygen Depletion Sensor Shutoff System (ODS).
The ODS/pilot is a required feature for vent-free room heaters. The ODS/pilot shuts
off the heater if there is not enough fresh air.
Piezo Ignition System
This heater has a piezo ignitor. This system requires no matches, batteries, or other
sources to light heater.
4
Page 5
INSTALLING
TO WALL
NOTICE
A qualified service person must install heater. Follow all local
codes.
CHECK GAS TYPE
Use only natural gas. If your gas supply is not natural, do not install heater. Call
dealer where you bought heater for proper type heater.
INSTALLATION ITEMS
Before installing heater, make sure you have the items listed below.
• piping (check local codes)
• sealant (resistant to propane gas)
• manual shutoff valve *
• ground joint union
* An A.G.A. design-certified manual shutoff valve with 1/8" NPT tap is an acceptable
alternative to test gauge connection. Purchase the optional A.G.A. design-certified
manual shutoff valve from your dealer. See ACCESSORY, page 22.
• test gauge connection * (see
Figure 10, page 10)
• sediment trap
• tee joint
• pipe wrench
LOCATING HEATER
This heater is designed to be mounted on a wall.
!
WARNING
WARNING ICON G 001
Maintain the minimum clearances shown in Figure 2 (page 6). If
you can, provide greater clearances from floor, ceiling, and
joining wall.
!
WARNING
WARNING ICON G 001
Never install the heater
• in sleeping quarters, a mobile home, or a recreational vehicle
• where curtains, furniture, clothing, or other flammable objects
are less than 36 inches from the front, top, or sides of the
heater
• as a fireplace insert
• in high traffic areas
• in windy or drafty areas
!
CAUTION
WARNING ICON G 001
Operating heater where impurities in the air (such as tobacco
smoke) exist may discolor walls.
!
CAUTION
WARNING ICON G 001
If you install the heater in a home garage
• heater pilot and burner must be at least 18 inches above floor
• locate heater where moving vehicle will not hit it
For convenience and efficiency, install heater
• where there is easy access for operation, inspection, and service
• in coldest part of room
Continued
5
Page 6
36"
3"
FLOOR
CEILING
Minimum
Minimum To Top Surface
Of Carpeting, Tile Or Other
Combustible Material
8"
Minimum
From
Sides Of
Heater
Right
Side
Left
Side
INSTALLING
TO WALL
Continued
Figure 2 - Mounting Clearances As Viewed From Front of Heater
INSTALLING HEATER TO WALL
Marking Screw Locations
1. Determine where you will locate heater.
!
WARNING
WARNING ICON G 001
Maintain minimum clearances shown in Figure 3. If you can,
provide greater clearances from floor and joining wall.
2. Mark two mounting screw locations on wall (see Figure 3).
7 3/4"
Mounting
Screw
Locations
20 1/4"
Minimum To
Maintain 3"
Clearance
From Floor
10 7/8"
Minimum To
Maintain 6"
Clearance
From Wall
JOINING WALL
FLOOR
6
Figure 3 - Mounting Screw Locations
Page 7
Installing Two Mounting Screws
Note:
Wall anchors and mounting screws are in hardware package. The hardware
package is provided with heater.
Attaching to wall stud method
For attaching mounting screw to wall stud
1. Drill hole at marked location using 9/64" drill bit.
2. Insert mounting screw into wall stud.
3. Tighten screw until 1/16" space (thickness of penny) is between screwhead and
wall.
Attaching to wall anchor method
Follow instructions below to attach mounting screws to hollow walls (wall areas
between studs) or solid walls (concrete or masonry).
1. Drill holes at marked locations using 5/16" drill bit. For solid walls (concrete or
masonry), drill at least 1 1/4" deep.
2. Fold wall anchor (see Figure 4).
3. Insert wall anchor (wings first) into hole. Tap anchor flush to wall.
Figure 4 - Folding Anchor
4. For thin walls (1/2" or less), insert red key into wall anchor. Push red key to
“pop” open anchor wings (see Figure 5).
IMPORTANT:
Do not hammer key!
For thick walls (over 1/2" thick) or solid walls, do not pop open wings.
5. Tighten two screws until 1/16" space (thickness of penny) is between
screwheads and wall (see Figure 6).
Thin Walls
(1/4" to 1/2" thick)
Figure 5 - Popping Open Anchor Wings For Thin Walls
Thin or Thick Wall
(thick wall shown)
1/16" Space
Solid Wall
Figure 6 - Tightening Anchors
7
Page 8
Placing Heater On Mounting Screws
1. Locate two keyhole slots on back panel of heater (see Figure 7).
2. Place large openings of slots over screwheads. Slide heater down until screws
are in small portion of slots.
Keyhole
Slots
Figure 7 - Location Of Keyhole Slots On Back Panel Of Heater
Removing Front Panel Of Heater
1. Remove two screws near bottom corners of front panel.
2. Lift straight up on grill guard until it stops. Grill guard will slide up about 1/4".
3. Pull bottom of front panel forward, then down.
Figure 8 - Removing Front Panel Of Heater
Installing Bottom Mounting Screw
1. Locate bottom mounting hole. This hole is near bottom on back panel of heater
(see Figure 9).
2. Mark screw location on wall.
3. Remove heater from wall.
4. If installing bottom mounting screw into hollow or solid wall, install wall anchor.
Follow steps 1 through 5 under Attaching To Wall Anchor Method, page 7.
If installing bottom mounting screw into wall stud, drill hole at marked location
using 9/64" drill bit.
5. Replace heater on wall.
6. Insert bottom anchor screw through back panel into bottom anchor or drilled
hole (see Figure 9).
7. Tighten screw until heater is firmly secured to wall. Do not over tighten.
Note:
Do not replace front panel at this time. Replace front panel after making
gas connections and checking for leaks (see pages 9-11).
8
Figure 9 - Installing Bottom Mounting Screw
Page 9
CONNECTING
TO GAS
SUPPLY
NOTICE
A qualified service person must connect heater to gas supply.
Follow all local codes.
!
Never connect heater to private (non-utility) gas wells. This gas is
commonly known as well-head gas.
WARNING
WARNING ICON G 001
IMPORTANT:
line pressure must be no greater than 14 inches of water. If gas line pressure is
higher, heater regulator damage could occur.
Use only new, black iron or steel pipe. Copper tubing may be used
in certain areas. Check your local codes. Use pipe 3/8" diameter or
greater to allow proper gas volume to heater. If pipe is too small,
undue loss of pressure will occur.
Installation must include a manual shutoff valve, ground joint union, and plugged 1/
8" NPT tap. Locate NPT tap within reach for test gauge hook up. NPT tap must be
upstream from heater (see Figure 10, page 10).
Apply pipe joint sealant lightly to male threads. This will prevent excess sealant
from going into pipe. Excess sealant in pipe could result in clogged heater valves.
Use pipe joint sealant that is resistant to liquid petroleum (LP) gas.
Install sediment trap in supply line as shown in Figure 10. Locate sediment trap
where it is within reach for cleaning. Locate sediment trap where trapped matter is
not likely to freeze. A sediment trap traps moisture and contaminants. This keeps
them from going into heater controls. If sediment trap is not installed or is installed
wrong, heater may not run properly.
Check gas line pressure before connecting heater to gas line. Gas
!
CAUTION
WARNING ICON G 001
!
CAUTION
WARNING ICON G 001
Continued
9
Page 10
IMPORTANT:
and/or fittings.
Ground Joint Union
Hold pressure regulator with wrench when connecting it to gas piping
Pressure
Regulator
3/8" NPT
Pipe Nipple
Heater
Cabinet
CHECKING
GAS
CONNECTIONS
Manual
Shutoff Valve *
From Gas Meter
(4" W.C. to
10.5" W.C. Pressure)
3" Minimum
Figure 10 - Gas Connection
Tee Joint
Reducer
Bushing to
1/8" NPT
1/8" NPT
Plug Tap
Tee
Joint
Pipe
Nipple
Cap
Test
Gauge
Connection *
Sediment
Trap
* An A.G.A. design-certified manual shutoff valve with 1/8" NPT tap is an acceptable
alternative to test gauge connection. Purchase the optional A.G.A. design-certified
manual shutoff valve from your dealer. See ACCESSORY, page 22.
!
WARNING
WARNING ICON G 001
Test all gas piping and connections for leaks after installing or
servicing. Correct all leaks at once.
10
!
WARNING
WARNING ICON G 001
Never use an open flame to check for a leak. Apply a mixture of
liquid soap and water to all joints. Bubbles forming show a leak.
Correct all leaks at once.
PRESSURE TESTING GAS SUPPLY PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
1. Disconnect heater and its individual manual shutoff valve from gas supply
piping system. Pressures in excess of 1/2 psig will damage heater regulator.
2. Cap off open end of gas pipe where manual shutoff valve was connected.
3. Pressurize supply piping system by either using compressed air or
opening main gas valve located on or near gas meter.
Continued
Page 11
4. Check all joints of gas supply piping system. Apply mixture of liquid soap and
water to gas joints. Bubbles forming show a leak.
5. Correct all leaks at once.
Test Pressures Equal To or Less Than 1/2 PSIG
1. Close manual shutoff valve (see Figure 11).
2. Pressurize supply piping system by either using compressed air or opening main
gas valve located on or near gas meter.
3. Check all joints from gas meter to manual shutoff valve (see Figure 12). Apply
mixture of liquid soap and water to gas joints. Bubbles forming show a leak.
4. Correct all leaks at once.
PRESSURE TESTING HEATER GAS CONNECTIONS
1. Open manual shutoff valve (see Figure 11).
2. Open main gas valve located on or near gas meter.
3. Make sure control knob of heater is in the OFF position.
4. Check all joints from manual shutoff valve to control valve (see Figure 12).
Apply mixture of liquid soap and water to gas joints. Bubbles forming show a
leak.
5. Correct all leaks at once.
6. Light heater (see OPERATING HEATER, pages 12 through 15). Check the rest
of the internal joints for leaks.
7. Turn off heater (see TO TURN OFF GAS TO APPLIANCE, page 15).
8. Replace front panel.
ON
Open
POSITION
Manual
Shutoff
Valve
Figure 11 - Manual Shutoff Valve
Gas Meter
Figure 12 - Checking Gas Joints
OFF
Closed
POSITION
Control Valve Location
Manual
Shutoff
Valve
11
Page 12
OPERATING
FOR YOUR SAFETY READ BEFORE LIGHTING
HEATER
!
WARNING
WARNING ICON G 001
If you do not follow these instructions exactly, a fire or
explosion may result causing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around the appliance area for gas. Be sure to
smell next to the floor because some gas is heavier than air and will settle on
the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
C. Use only your hand to push in or turn the gas control knob. Never use tools. If
the knob will not push in or turn by hand, don’t try to repair it, call a qualified
service technician or gas supplier. Force or attempted repair may result in a fire
or explosion.
D. Do not use this appliance if any part has been under water. Immediately call a
qualified service technician to inspect the appliance and to replace any part of
the control system and any gas control which has been under water.
LIGHTING INSTRUCTIONS
1. STOP! Read the safety information above.
2. Make sure manual shutoff valve is fully open.
3. Turn control knob clockwise to the OFF position.
PILOT
IGN
LOW
Clockwise
Control Knob
OFF
HIGH
12
Figure 13 - Control Knob In The OFF Position
Page 13
4. Wait five (5) minutes to clear out any gas. Then smell for gas, including near the
floor. If you smell gas, STOP! Follow “B” in the safety information at the top of
page 12. If you don’t smell gas, go to the next step.
5. Press in control knob.
Note:
You may be running this heater for the first time after hooking up to gas
supply. If so, the control knob may need to be pressed in for 30 seconds. This
will allow air to bleed from the gas system.
• If control knob does not pop up when released, contact a qualified service
person or gas supplier for repairs.
6. Keep control knob pressed in and turn it counterclockwise to the
C-clockwise
PILOT/IGN position. This will light pilot.
Note:
You will hear a loud “click” when the control knob reaches the
PILOT/IGN position.
If pilot does not light
• turn control knob clockwise to the OFF position
Clockwise
• repeat steps 5 and 6
If pilot does not stay lit after several tries
• refer to TROUBLESHOOTING, pages 17 through 20
• contact a qualified service person or gas supplier
Until repairs are made, light pilot with match. To light pilot with match, see
MANUAL LIGHTING PROCEDURE, page 15.
Ignitor Electrode
Thermocouple
Pilot Burner
Figure 14 - Pilot
7. Keep control knob pressed in for 10 seconds after lighting pilot. After 10 seconds, release control knob.
Note:
If pilot goes out, repeat steps 3 through 7.
13
Page 14
TO SELECT HEATING LEVEL
!
WARNING
WARNING ICON G 001
When running heater, set control knob at LOW or HIGH
locked positions. Never set control knob between locked
positions. Poor combustion and higher levels of carbon
monoxide may result.
!
CAUTION
WARNING ICON G 001
Do not try to adjust heating levels by using the manual shutoff
valve.
1. Slightly press in control knob and turn counterclockwise to the LOW
C-clockwise
or HIGH positions.
IMPORTANT:
Release downward pressure while turning control knob. Control
knob will lock at the desired position.
Control
Knobs Burners
OFF
PILOT
IGN
LOW
OFF
PILOT
IGN
HIGH
OFF
14
Figure 15 - Burner Patterns
Page 15
TO TURN OFF GAS TO APPLIANCE
Shutting Off Heater
1. Turn control knob clockwise to the OFF position.
Clockwise
Shutting Off Burner Only (pilot stays lit)
1. Turn control knob clockwise to the PILOT position.
Clockwise
MANUAL LIGHTING PROCEDURE
1. Remove front panel (see Figure 8, page 8).
2. Follow steps 1 through 6 under LIGHTING INSTRUCTIONS, pages 12 and 13.
3. With control knob pressed in, strike match. Hold match to pilot until pilot lights.
4. Keep control knob pressed in for 10 seconds after pilot is lit. After 10 seconds,
release control knob.
5. Replace front panel.
INSPECTING
BURNER
Check pilot flame pattern and burner flame pattern often.
PILOT FLAME PATTERN
Figure 16 shows a correct pilot flame pattern. Figure 17 shows an incorrect pilot
flame pattern. The incorrect pilot flame is not touching the thermocouple. This will
cause the thermocouple to cool. When the thermocouple cools, the heater will shut
down.
Pilot Burner
Thermocouple
Figure 16 - Correct Pilot Flame Pattern
Thermocouple
GRH/OV 009GOOD PILOT
Pilot Burner
Figure 17 - Incorrect Pilot Flame Pattern
GRH/OV 010BAD PILOT
If pilot flame pattern is incorrect, as shown in Figure 17
• turn heater off (see TO TURN OFF GAS TO APPLIANCE, above)
• see TROUBLESHOOTING, pages 17 through 20
Continued
15
Page 16
BURNER FLAME PATTERN
Figure 18 shows a correct burner flame pattern. Figure 19 shows an incorrect
burner flame pattern.
Figure 18 - Correct Burner Flame Pattern
16
Figure 19 - Incorrect Burner Flame Pattern
If burner flame pattern is incorrect, as shown in Figure 19
• turn heater off (see TO TURN OFF GAS TO APPLIANCE, page 15)
• see TROUBLESHOOTING, pages 17 through 20
Page 17
CLEANING
AND
MAINTENANCE
!
WARNING
WARNING ICON G 001
Turn off heater and let cool before cleaning.
!
CAUTION
WARNING ICON G 001
You must keep control areas, burner, and circulating air
passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualified service
person. Heater may need more frequent cleaning due to excessive
lint from carpeting, bedding material, etc.
ODS/PILOT AND BURNER ORIFICE
• Use a vacuum cleaner, pressurized air, or small, soft bristled brush to clean.
CABINET
Air Passageways
• Use a vacuum cleaner or pressurized air to clean.
Exterior
• Use a soft cloth dampened with a mild soap and water mixture. Wipe the
cabinet to remove dust.
TROUBLE-
SHOOTING
Note: All troubleshooting
items are listed in order of
operation.
!
WARNING
WARNING ICON G 001
Turn off heater and let cool before servicing. Only a qualified
service person should service and repair heater.
CAUTION
!
WARNING ICON G 001
Never use a wire, needle, or similar object to clean ODS/pilot. This
can damage ODS/pilot unit.
OBSERVED
PROBLEM
When control knob is
pressed in and turned
to the PILOT/IGN position, there is no
spark at ODS/pilot
POSSIBLE
CAUSE
1. Ignitor electrode positioned wrong
2. Ignitor electrode broken
3. Ignitor electrode not connected to ignitor cable
4. Ignitor cable pinched or
wet
5. Broken ignitor cable
6. Bad piezo ignitor
REMEDY
1. Replace ignitor
2. Replace ignitor
3. Reconnect ignitor cable
4. Free ignitor cable if
pinched by any metal or
tubing. Keep ignitor cable
dry
5. Replace ignitor cable
6. Replace control valve (piezo is part of control
valve)
17
Page 18
OBSERVED
PROBLEM
POSSIBLE
CAUSE
REMEDY
When control knob is
pressed in and turned
to the PILOT/IGN position, there is spark at
ODS/pilot but no ignition
ODS/pilot lights but
flame goes out when
control knob is
released
1. Gas supply turned off or
manual shutoff valve
closed
2. Control knob not
pressed in while being
turned to PILOT/IGN
position
3. Air in gas lines when
installed
4. ODS/pilot is clogged
5. Gas regulator setting is
not correct
1. Control knob not fully
pressed in
2. Control knob not
pressed in long enough
3. Manual shutoff valve
not fully open
4. Thermocouple connection loose at control
valve
5. Pilot flame not touching
thermocouple, which
allows thermocouple to
cool, causing pilot
flame to go out. This
problem could be
caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially
clogged ODS/pilot
6. Thermocouple damaged
7. Control valve damaged
1. Turn on gas supply or
open manual shutoff
valve
2. Press in control knob
while turning to PILOT/
IGN position
3. Continue holding down
control knob. Repeat igniting operation until air
is removed
4. Clean ODS/pilot (see
CLEANING AND
MAINTENANCE,
page 17) or replace
ODS/pilot assembly
5. Replace gas regulator
1. Press in control knob
fully
2. After ODS/pilot lights,
keep control knob
pressed in 10 seconds
3. Fully open manual shutoff valve
4. Hand tighten until snug,
then tighten 1/4 turn
more
5. A) Contact local natural
gas company
B) Clean ODS/pilot (see
CLEANING AND
MAINTENANCE,
page 17) or replace
ODS/pilot assembly
6. Replace thermocouple
7. Replace control valve
18
Continued
Page 19
OBSERVED
PROBLEM
POSSIBLE
CAUSE
REMEDY
Burner(s) does not
light after ODS/pilot is
lit
Delayed ignition of
burner(s)
Burner backfiring
during combustion
1. Burner orifice(s) is
clogged
2. Burner orifice(s) diameter is too small
3. Inlet gas pressure is too
low
1. Manifold pressure is too
low
2. Burner orifice(s) is
clogged
1. Burner orifice(s) is
clogged or damaged
2. Burner damaged
3. Gas regulator defective
1. Clean burner orifice(s)
(see CLEANING AND
MAINTENANCE, page
17) or replace burner
orifice(s)
2. Replace burner orifice(s)
3. Contact local natural gas
company
1. Contact local natural gas
company
2. Clean burner orifice(s)
(see CLEANING AND
MAINTENANCE, page
17) or replace burner
orifice(s)
1. Clean burner orifice(s)
(see CLEANING AND
MAINTENANCE, page
17) or replace burner
orifice(s)
2. Replace burner
3. Replace gas regulator
Burner plaque(s) does
not glow
Slight smoke or odor
during initial operation
Heater produces a
clicking/ticking noise
just after burner is lit or
shut off
1. Plaque damaged
2. Inlet gas pressure is too
low
3. Control knob set between locked positions
1. Residues from manufacturing processes
1. Metal expanding while
heating or contracting
while cooling
1. Replace burner
2. Contact local natural gas
company
3. Turn control knob until it
locks at desired setting
1. Problem will stop after a
few hours of operation
1. This is common with
most heaters. If noise is
excessive, contact qualified service person
19
Page 20
!
WARNING
WARNING ICON G 001
If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use
any phone in your building.
• Immediately call your gas supplier from a
neighbor’s phone. Follow the gas supplier’s
instructions.
• If you cannot reach your gas supplier, call the
fire department.
OBSERVED
PROBLEM
Heater produces unwanted odors
Heater shuts off in use
(ODS operates)
Gas odor even when
control knob is in OFF
position
POSSIBLE
CAUSE
1. Heater burning vapors
from paint, hair spray,
glues, etc.
2. Gas leak. See Warn-
ing statement at
top of page
1. Not enough fresh air is
available
2. Low line pressure
3. ODS/pilot is partially
clogged
1. Gas leak. See Warn-
ing statement at
top of page
2. Control valve defective
REMEDY
1. Ventilate room. Stop using odor-causing products while heater is running
2. Locate and correct all
leaks (see CHECKING
GAS CONNECTIONS,
page 10)
1. Open window and/or
door for ventilation
2. Contact local natural gas
company
3. Clean ODS/pilot (see
CLEANING AND
MAINTENANCE, page
17)
1. Locate and correct all
leaks (see CHECKING
GAS CONNECTIONS,
page 10)
2. Replace control valve
20
TECHNICAL
SERVICE
Gas odor during combustion
You may have further questions about installation, operation, or troubleshooting.
If so, contact DESA International’s Technical Service Department at 1-800-323-
5190.
1. Foreign matter between
control valve and
burner
2. Gas leak. See Warn-
ing statement at
top of page
1. Take apart gas tubing
and remove foreign matter
2. Locate and correct all
leaks (see CHECKING
GAS CONNECTIONS,
page 10)
Page 21
SPECIFICATIONS
B.T.U. (Variable) 6,000/12,000
Type Gas Natural Only
Ignition Piezo
Pressure Regulator Setting 3" W.C.
Inlet Gas Pressure (inches of water)
Maximum 10.5"
Minimum 4"
Dimensions, Inches (H x W x D)
Heater 20 1/2 x 13 1/2 x 5
Carton 25 x 16 11/16 x 7 1/2
Weight (pounds)
Heater 14
Shipping 17
SERVICE
HINTS
REPLACEMENT
PARTS
When gas pressure is too low
• pilot will not stay lit
• burner(s) will have delayed ignition
• heater will not produce specified heat
When gas quality is bad
• pilot will not stay lit
• burner(s) will produce flames and soot
• heater will backfire when lit
You may feel your gas pressure is too low or gas quality is bad. If so, contact your
local natural gas supplier.
Note:
Use only original replacement parts. This will protect your warranty cover-
age for parts replaced under warranty.
Parts Under Warranty
Contact authorized dealer from whom you purchased this product. If they cannot
supply original replacement part(s), call DESA International’s Technical Service
Department at 1-800-323-5190 for referral information.
When contacting your dealer or DESA International, have ready:
• your name
• your address
• model number of your heater
• how heater was malfunctioning
• type of gas used (propane or natural gas)
• purchase date
Usually, we will ask you to return the defective part to the factory.
Parts Not Under Warranty
Contact authorized dealers of this product. If they cannot supply original replacement part(s), call DESA International’s Parts Department at 1-800-972-7879.
When calling DESA International, have ready:
• model number of your heater
• the replacement part number
21
Page 22
PARTS
CENTRALS
These Parts Centrals are privately owned businesses. They have agreed to support
our customer’s needs by providing original replacement parts and accessories.
Albany Ladder
1586 Central Avenue
Albany, NY 12205
(518) 869-5335
Parts Department
1-800-354-7368
Dayton Hardware
P.O. Box 275
North Dayton Station
Dayton, OH 45403
(513) 258-3721
OH only 1-800-762-3426
SERVICE
PUBLICATIONS
ACCESSORY
Cans Unlimited, Inc.
P.O. Box 645
Taylor, SC 29687
(803) 879-3009
U.S. 1-800-845-5301
Parts Department
You can purchase a service manual from the address listed on the back page of this
manual. Send a check for $5.00 payable to DESA International.
Purchase this heater accessory from your local dealer. If they cannot supply this
accessory, either contact your nearest Parts Central (see above) or call DESA
International’s Parts Department at 1-800-972-7879. You can also write to the
address listed on the back page of this manual.
Portable Heater Parts
342 N. Country Road 400 E.
Valparaiso, IN 46383
(219) 462-7441
Parts Department
U.S. 1-800-362-6951
22
MANUAL SHUTOFF
VALVE - GA5010
Manual shutoff valve with 1/8"
NPT tap.
Page 23
PARTS LIST
This list contains replaceable parts used in your heater. When ordering parts, follow
the instructions listed under REPLACEMENT PARTS on page 21 of this manual.
KEY PART
NO. NUMBER DESCRIPTION QTY
.
1 098304-01 Screw, #10 x 3/8" 2
2 099467-02 Front Panel Assembly 1
3 099318-01 Grill Guard 1
4 098342-01 Grill Guard Clip 2
5 099469-02 Reflector Assembly 1
6 M15823-37 Screw Hex #8 x 1/4" 10
7 503329 ODS/Pilot Assembly 1
7-1 098514-01 Thermocouple 1
7-2 098594-01 Ignitor Electrode 1
8 099884-02 Burner Assembly 1
9 099056-04 Injector 2
10 099390-02 Tubing - Valve to plaque A 1
11 099387-05 Pilot Tubing - Valve to pilot 1
12 099392-01 Tubing - Valve to plaque B 1
ILLUSTRATED
PARTS
BREAKDOWN
HEATER EXPLODED VIEW
KEY PART
NO. NUMBER DESCRIPTION QTY.
13 099391-02 Tubing - Regulator to valve 1
14 099385-01 Control Valve 1
15 099057-01 Pressure Tap Fitting 1
16 098276-01 1/8 Pipe Plug 1
17 099468-02 Cabinet Assembly 1
18 099415-01 Gas Regulator 1
19 098303-02 Screw, #6 x 5/16" 2
20 098508-01 Valve Retainer Nut 1
21 099393-01 Control Knob 1
22 M11084-26 Screw, #10 x 3/8" 2
PARTS AVAILABLE - NOT SHOWN
099395-02 Control Position Label 1
17
21
20
8
4
22
A
B
19
6
18
14
15
11
16
13
9
12
10
9
7
5
6
3
7-1
7-2
2
1
ODS/PILOT
23
Page 24
WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our
standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
COMFORT GLOW VENT-FREE RESIDENTIAL GAS HEATERS
DESA International warrants this product to be free from defects in materials and components for one (1) year from
the date of first purchase, provided that the product has been properly installed, operated and maintained in
accordance with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled check
must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers only the cost of part(s) required
to restore this heater to proper operating condition. Warranty part(s) MUST be obtained through authorized dealers
of this product and/or DESA International who will provide original factory replacement parts. Failure to use
original factory replacement parts voids this warranty. The heater MUST be installed by a qualified installer in
accordance with all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear, or parts
that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by
improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to
repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED
WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE (1)
YEAR FROM THE DATE OF FIRST PURCHASE; AND DESA INTERNATIONAL’S LIABILITY IS
HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA INTERNATIONAL
SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of incidental
or consequential damages, so the above limitation on implied warranties, or exclusion or limitation on damages may
not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
For information about this warranty write:
DESA
INTERNATIONAL
P.O. Box 90004
2701 Industrial Drive
Bowling Green, KY 42102-9004
099402-01
REV. E
8/92
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