Denon HOME 550 User Manual

Contents Connections Playback Settings Tips Appendix

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DENON HOME SOUND BAR 550

Owner’s Manual

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Contents Connections Playback Settings Tips Appendix

What you can do with this unit
Accessories

Before using the remote control unit
Operating range of the remote control unit

Part names and functions

Sound bar
Remote control unit

Positioning

Positioning the sound bar

Connections

Connecting a TV

Connection 1: TV equipped with an HDMI connector and
compatible with the eARC (Enhanced Audio Return Channel) or
ARC (Audio Return Channel)

Connection 2: TV equipped with an HDMI connector and
incompatible with the eARC or ARC / TV equipped with an optical
digital connector

Connection 3: TV equipped with an HDMI connector and
incompatible with the eARC or ARC / TV equipped with an analog
connector

Connecting a playback device

Connecting an HDMI device

Connecting the power cords

5

Playback

10

Enjoying TV, movies and music

11
12

13

13
17

19

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21

22

23

24

25

25

26

Adjusting the volume
Adjusting the bass volume
Turning off the sound temporarily (Muting)

Listening to music on a Bluetooth device

Pairing a Bluetooth device for the first time
Pairing with other Bluetooth devices
Listening to music with a paired Bluetooth device

Getting the HEOS App

Setting up first HEOS built-in device
Adding more HEOS built-in devices
HEOS Account
Playing from streaming music services
Listening to the same music in multiple rooms

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32
33
34
35
38

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Contents Connections Playback Settings Tips Appendix

Listening to Internet Radio
Playing music stored on your mobile
Playing back files stored on a PC or NAS
Playing music from a USB flash drive
AirPlay function

Playing songs from your iPhone, iPod touch or iPad
Playing iTunes music with this unit
Play a song from your iPhone, iPod touch or iPad on multiple

synced devices (AirPlay 2)

Spotify Connect function

Settings

Settings

Adjusting the audibility of dialog and vocals (Dialog enhancer)
Setting the night mode
Setting the sound mode
Quick select function
Operating this unit using the remote control of a TV
Wirelessly connecting the HEOS built-in speakers as surround

speakers
Operating this unit by voice with the Amazon Alexa function
Setting the input source to switch with the TV button on the

remote control unit

42

Tips

43

Troubleshooting

44
45
46

47
47

48

49

50

50
50
51
56
57

58
59

60

Power does not turn on / Power is turned off
Operations cannot be performed through the remote control unit
Trouble teaching this unit remote control commands
No sound comes out
Music cuts out or delays sometimes
The HDMI Control function does not work
Audio can be heard coming from the TV’s speakers
I hear a delay when using the external input with my TV
Bluetooth playback does not work
Cannot connect the sound bar to the network
Connecting to a network using an iOS device
Connecting to a WPS network
This unit takes long time to turn on
Cannot operate the unit with Alexa
Alexa does not respond even if called

Resetting factory settings
Resetting the firmware to the default state

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63
63
64
64
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65
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66
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68
68

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70

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Contents Connections Playback Settings Tips Appendix

Appendix

About HDMI
Power management

Power modes

Status LED table
Supported file types and codecs

Supported audio formats (Optical)

Trademark information
Specifications

Sound bar

Licence

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81

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Contents Connections Playback Settings Tips Appendix

Thank you for purchasing this Denon product.
To ensure proper operation, please read this owner’s manual carefully before using the product.
After reading this manual, be sure to keep it for future reference.

What you can do with this unit

This sound bar supports immersive surround sound and enables you to connect this unit to your TV to enjoy high-quality sound.
In addition to Dolby Atmos and DTS:X playback, traditional audio signals can also be enjoyed in virtual 3D audio.
This unit is equipped with an HDMI input/output connector that supports 4K and enables passthrough of 4K video signals to your TV, such as signals for

Blu-ray disc players and video game consoles.

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Contents

Connections Playback Settings Tips Appendix

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Playing TV audio

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[Related information]

“Connecting a TV” (v p. 21)

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“Enjoying TV, movies and music” (v p. 27)

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Connecting to a playback device such as a
Blu-ray disc player to perform playback

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[Related information]

“Connecting a TV” (v p. 21)

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“Connecting an HDMI device” (v p. 25)

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“Enjoying TV, movies and music” (v p. 27)

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6

・

Alexa, turn up the volume

・

Alexa, what’s the weather today?

HEOS

Contents

Connections Playback Settings Tips Appendix

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Operating by talking to Alexa

NOTE

Optional Alexa Built-in functionality will become available via a future firmware

0

update.

.

Alexa isn’t available in certain languages and countries.

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[Related information]

“Operating this unit by voice with the Amazon Alexa

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function” (v p. 59)

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Using the app for smartphones/tablets (HEOS
App) for easy operation

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[Related information]

“Getting the HEOS App” (v p. 31)

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7

PC

Streaming music service /

Internet radio

Internet

NAS

Contents Connections Playback Settings Tips Appendix

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Playing streaming audio with Wi-Fi

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[Related information]

“Playing from streaming music services” (v p. 35)

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“Listening to Internet Radio” (v p. 42)

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“Playing music stored on your mobile” (v p. 43)

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“Playing back files stored on a PC or NAS” (v p. 44)

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“AirPlay function” (v p. 46)

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“Spotify Connect function” (v p. 49)

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HEOS

Contents

Connections Playback Settings Tips Appendix

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Playing a USB flash drive

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[Related information]

“Playing music from a USB flash drive” (v p. 45)

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Playing a Bluetooth device

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[Related information]

“Listening to music on a Bluetooth device” (v p. 29)

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9

Quick Start Guide Safety Instructions Warranty

(North America model only)

Wall mount templateOptical digital cableHDMI cable (4K)

Remote control unit

(RC-1241 / Built-in battery)

Power cord

(for North America model)

Wall mount spacers

Power cord

(for Europe model)

or

Contents Connections Playback Settings Tips Appendix

Accessories

Check that the following parts are supplied with the product.

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CR2025

Contents Connections Playback Settings Tips Appendix

Before using the remote control unit

The remote control unit has a built-in lithium battery.
Pull out the insulation sheet before use.

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o

Replacing the battery

1. Lightly slide the catch of the battery case on the back of the remote

control in the rightward direction.

2. While pushing the catch lightly to the right, pull out the battery case.

.

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3. Remove the old battery, then insert a new coin-shaped lithium
battery (CR2025) into the battery compartment so that the + symbol
engraved on the battery faces upwards.

4. Replace the battery case in the original position.

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NOTE

If the battery should have a leakage, immediately replace and dispose of the

0

battery. In this case, there is a risk of burn when the liquid comes in contact with
skins or clothes, so a great care should be taken. If the liquid accidentally comes in
contact, wash with tap water and consult a doctor.

Remove the battery from the remote control unit if it will not be in use for long

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periods.

11

30°

30°

Approx. 23 ft/7 m

Contents

Connections Playback Settings Tips Appendix

Operating range of the remote control unit

Point the remote control unit at the remote sensor when operating it.

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e

q

r

w

t

Contents

Connections Playback Settings Tips Appendix

Part names and functions

Sound bar

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Top panel

Hold your hand over the top of the sound bar to show the operation panel keys. Touch these keys to perform operations. Moving your hand away from
the area hides the keys.

For details, see the next page.

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qrw

Contents Connections Playback Settings Tips Appendix

Volume keys (+, –)

C

These adjusts the volume level. (v p. 28)

D

Action key ( )

This calls Alexa. You can use voice control without saying “Alexa”.
(v p. 59)

Microphone

E

This is the microphone to talk to Alexa. (v p. 59)

.

A

Microphone off key ( )

This disables the microphone function. In the state with the microphone
function disabled, Alexa does not respond even if called. Use this in
cases such as when you want to protect your privacy. (v p. 59)

Play/Pause key (1/3)

B

Press this key to pause during playback. If pressed while paused or

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stopped, resumes playback from the last track played.
Press the key twice to play the next track.

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Press the key three times to restart the current track or play the

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previous track.
Press and hold the key for 5 seconds to enter deep standby mode.

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(v p. 73)

Do not put anything on top of the sound bar. Doing so may lead accidental

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operations.
The light of the operation panel keys is activated using a small amount of static

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electricity from the human body. Due to the nature of this mechanism, the keys
may light up or blink due to noise from the surrounding environment or connection
cables, but it is not malfunctioning.

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Contents Connections Playback Settings Tips Appendix

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Front panel

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Remote control sensor

A

This receives signals from the remote control unit. (v p. 12)

Status LED

B

Please refer to the “Status LED table” (v p. 74) for LED color and
state meaning.

Light bar

C

While Alexa responds, the LED lights up. (v p. 59)

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yiouQ

0

Q

1

qqtrew

Contents

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Rear panel

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Connections Playback Settings Tips Appendix

Wall hook hole

A

Used to mount the sound bar on a wall. (v p. 20)

Optical digital input connector (OPTICAL IN)

B

Use the included optical cable to connect a TV with an optical digital
terminal. (v p. 23)

Analog audio input connector (AUX IN)

C

Use a commercially available 3.5 mm stereo audio cable to connect a
TV with an AUX audio output connector. (v p. 24)

HDMI IN connector

D

Used to connect to the HDMI equipment with an HDMI cable.
(v p. 25)

NETWORK connector

E

Used to connect this unit to a wired Ethernet network. (v p. 33)

Power inlet

F

Used to connect the power cord. (v p. 26)

Bluetooth button (g)

G

Switches the input source to “Bluetooth”. (v p. 29)

0

Used to pair with Bluetooth devices. (v p. 29)

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HDMI OUT connector (eARC/ARC)

H

Use the included HDMI cable to connect an eARC or ARC function­compatible TV. (v p. 21)

USB port

I

This is used to connect USB storages (such as USB flash drives).
(v p. 45)

CONNECT button

J

Used for Wi-Fi setup.

CONNECT LED

K

Indicates the status of this unit. (v p. 74)

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q

w

r

y

e

t

u

Contents

Connections Playback Settings Tips Appendix

Remote control unit

Power operation button (c)

A

Press the button to turn the sound bar power on/off (quick start

0

mode). (v p. 27)
Press and hold the button for 5 seconds to enter deep standby

0

mode. (v p. 73)

Input source buttons (TV, HDMI, OPT, AUX, g)

B

This selects the input source. (v p. 27)

Night mode button (NIGHT)

C

Compresses the dynamic range (difference between loud and soft
sounds) to make audio easier to hear at low volumes. (v p. 50)

Bass volume control buttons (BASS +, –)

D

This setting adjusts the volume level for the bass. (v p. 28)

Dialog enhancer button (DIALOG ENHANCER)

E

Adjust the volume of dialog in movies, vocals in music, etc. so these
can be heard more easily. (v p. 50)

Movie mode button (MOVIE)

F

Switches to the sound mode suitable for enjoying movies and TV
programs. (v p. 51)

Quick select buttons (QUICK SELECT 1 - 3)

G

Register input source, volume level and sound mode, night mode and
dialog enhancer settings to these buttons or recall those settings.
(v p. 56)

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Q2

Q1

i

Q0

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Contents Connections Playback Settings Tips Appendix

Remote control signal transmitter

H

This transmits signals from the remote control unit. (v p. 12)

Mute button (h)

I

This mutes the output audio. Press again to unmute. (v p. 28)

Volume buttons (VOL +, –)

J

These adjusts the volume level. (v p. 28)

Music mode button (MUSIC)

K

Switches to the sound mode suitable for enjoying music. (v p. 51)

Pure mode button (PURE)

L

Enjoy high quality sound that is faithful to the original source.
(v p. 51)

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Contents Connections Playback Settings Tips Appendix

Positioning

Positioning the sound bar

Position the sound bar in front of your TV, etc., on a flat surface.

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When positioning the sound bar in front of your TV, make sure the sound bar does not obstruct the TV’s remote control light sensor, etc.

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Contents Connections Playback Settings Tips Appendix

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When hanging the sound bar on a wall

The sound bar has a wall hook hole to hang it on a wall. When hanging
it on a wall, position it in a flat, vertical position.

To ensure safety, request a contractor perform the mounting work
when mounting onto a wall.

NOTE

In order to use the unit safely, do not place items on or hang items from the

0

unit.
Be sure to fix connection cables to the wall to ensure that cannot be pulled or

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tripped over causing this unit to fall. Check that the unit is mounted safely after
the mounting work is complete.

Also, periodically check the safety of this unit and whether there is a possibility

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that the unit may fall.
Denon cannot accept any responsibility for damage, injury or accidents

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caused by problems with the mounting location or mounting method.

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When hanging it on a wall, use the included wall mount template.

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[How to use the wall mount template]

Affix the template to the location you would like to mount the sound bar.

A

Screw in the wall mount screws by following the template.

B

Consult a construction professional about the proper wall mount screws for the material and strength of your wall.
Remove the template from the wall.

C

Mount the included wall mount spacer on the spine of the sound bar.

D

Mounting the wall mount spacer creates a space for cords to pass through between the sound bar and the wall.
Mount the sound bar on the wall.

E

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Contents Connections Playback Settings Tips Appendix

Connecting a TV

How to connect a TV depends on the connectors and functions equipped on the TV.

Enable the TV’s HDMI control function when using an HDMI cable to connect this unit to your TV. (See the TV owner’s manual for details.)

0

Turn off the TV’s speaker or minimize the volume when using this unit.

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Roku TV Ready™

The Soundbar is Roku TV Ready certified. Connect the Soundbar to a Roku TV™ with the included HDMI cable and follow the on-screen setup

0

instructions.

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Sound bar

HDMI INPUT

eARC/ARC

TV

HDMI cable (included)

Contents Connections Playback Settings Tips Appendix

Connection 1: TV equipped with an HDMI connector and compatible with the eARC (Enhanced Audio Return Channel) or ARC (Audio Return Channel)

Use the included HDMI cable to connect this unit to an eARC or ARC function-compatible TV.

The TV also needs to be compatible with the eARC or ARC function.

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Sound bar

HDMI INPUT

DIGITAL AUDIO

OPTICAL OUTPUT

TV

HDMI cable (included)

Optical cable (included)

Contents Connections Playback Settings Tips Appendix

Connection 2: TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an optical digital connector

Use the included HDMI and optical cables to connect this unit to your TV.

.

Line up the optical cable with the shape of the terminal to insert.

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Sound bar

HDMI INPUT

AUX AUDIO

OUTPUT

TV

HDMI cable (included)

3.5 mm stereo audio cable
(sold separately)

Contents

Connections Playback Settings Tips Appendix

Connection 3: TV equipped with an HDMI connector and incompatible with the eARC or ARC / TV equipped with an analog connector

Use the included HDMI cable and a commercially available 3.5 mm stereo audio cable to connect this unit to your TV.

.

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Sound bar

HDMI

OUTPUT

HDMI device

HDMI cable (sold separately)

Contents Connections Playback Settings Tips Appendix

Connecting a playback device

Connecting an HDMI device

Use a commercially available HDMI cable to connect a Blu-ray disc player, game device or similar device to this unit.

.

When connecting this unit to a device that is compatible with the 4K functions, use a “High Speed HDMI cable with Ethernet” that displays the HDMI logo.

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Sound bar

To household power outlet
AC 100 - 120 V, 50/60 Hz
(for for North America model)

Power cord (included)

To household power outlet
AC 100 - 240 V, 50/60 Hz
(for Europe model)

Power cord (included)

Contents

Connections Playback Settings Tips Appendix

Connecting the power cords

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26

X

Input source

buttons

VOL +,

–

BASS +,

–

Contents Connections Playback Settings Tips Appendix

Enjoying TV, movies and music

Turn on the power of the TV and connected devices.

1

Press c to turn on power to the sound bar.

2

Press the input source button.

3

When the button is pressed, the status LED blinks in blue, and the
input source switches.

.

TV:

HDMI: Switches the input source to HDMI IN.

OPT: Switches the input source to OPTICAL IN.

AUX: Switches the input source to AUX IN.
g:

Play the device connected to this unit.

4

For details, see the relevant device manual.

Connect an HDMI control-compatible TV and this unit via HDMI and enable the

0

HDMI control to enable linked control from either device. (v p. 71)

Switches the input source to TV (Default:
HDMI OUT (eARC/ARC)).

Switches the input source to Bluetooth.

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Contents Connections Playback Settings Tips Appendix

Adjusting the volume

Use VOL + or VOL – to adjust the volume.

1

When the buttons are pressed, the status LED blinks in blue, and the
volume increases or decreases.

Adjusting the bass volume

Use BASS + or BASS – to adjust the bass volume.

1

When the buttons are pressed, the status LED blinks in blue, and the
bass volume increases or decreases.

Turning off the sound temporarily (Muting)

Press h.

1

The status LED blinks slowly in blue.

To cancel mute, either adjust the sound volume or press h again.

0

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X

Contents

Connections Playback Settings Tips Appendix

Listening to music on a Bluetooth device

Music files stored on Bluetooth devices such as smartphones, digital music players, etc. can be enjoyed on this unit by pairing and connecting this unit
with the Bluetooth device.

Pairing a Bluetooth device for the first time

Pair a Bluetooth device with this unit.
Once the Bluetooth device has been paired, it does not need to be paired

again.

Press c to turn on power to the unit.

1

Press g to switch the input source to “Bluetooth”.

2

Automatically switches to pairing mode the first time it is used.
In pairing mode, the status LED repeatedly blinks 2 times in green.

Activate the Bluetooth settings on your Bluetooth

3

device.

Select “Denon Home Sound Bar 550” (Default) from the

4

list of devices displayed on the screen of the Bluetooth
device.

The status LED blinks in blue and this unit and the Bluetooth device
are paired.

.

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Contents Connections Playback Settings Tips Appendix

Pairing with other Bluetooth devices

Press c to turn on power to the unit.

1

Press g to switch the input source to “Bluetooth”.

2

Activate the Bluetooth settings on your Bluetooth

3

device.

Press and hold g for 3 seconds.

4

This unit enters pairing mode, and the status LED repeatedly blinks
2 times in green.

Select “Denon Home Sound Bar 550” (Default) from the

5

list of devices displayed on the screen of the Bluetooth
device.

The status LED blinks in blue and this unit and the Bluetooth device
are paired.

Listening to music with a paired Bluetooth device

Press c to turn on power to the unit.

1

Press g to switch the input source to “Bluetooth”.

2

Activate the Bluetooth settings on your Bluetooth

3

device.

The status LED blinks in blue and connects to the last Bluetooth
device connected. If the connection is cut, perform connection
again.

Play music using any app on your Bluetooth device.

4

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Contents Connections Playback Settings Tips Appendix

Getting the HEOS App

You can use many online music streaming services from the HEOS App. Depending upon your geographical location, there are several options to choose
from.

Download the HEOS App for iOS or Android by searching App Store, Google Play store or Amazon Appstore for “HEOS”.

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Contents Connections Playback Settings Tips Appendix

Setting up first HEOS built-in device

Once you have placed this unit in your listening room and have
downloaded the HEOS App, you are ready to configure this unit for music
playback. This involves following a few simple steps to get this unit
connected to your existing home network:

DO NOT connect the Ethernet cable if you are connecting this unit to a wireless

0

network. If you are connecting this unit to a wired network, use an Ethernet cable
sold separately to connect this unit to your network or router.

Make sure your mobile device is connected to your

1

wireless network (the same network this unit
connected to).

You can check this in the “Settings” - “Wi-Fi” menu of your iOS or
Android device.

Activate the Bluetooth setting on your mobile device.

0

If your wireless network is secure, make sure you know the password to join

0

your network.

Launch the HEOS App on your

2

mobile device.

Tap the “Setup Now” button at the top of the screen.

3

Follow the instructions to add this unit to your wireless

4

network and to select an input on this unit.

32

1

2

Add Device

Settings

Music

Contents

Connections Playback Settings Tips Appendix

Adding more HEOS built-in devices

The HEOS system is a true multiroom audio system that automatically
synchronizes audio playback between multiple HEOS built-in devices so
that the audio coming from different rooms is perfectly in sync and always
sounds amazing! You can easily add up to 32 HEOS built-in devices to
your HEOS system.

o

Adding wired HEOS built-in devices

Just connect the HEOS built-in devices to your home network using an
Ethernet cable and the HEOS built-in device will appear on your HEOS
App as a new room in the Rooms screen.

At your convenience, you can assign a name to the HEOS built-in
device to indicate which room you have it placed in.

o

Adding wireless HEOS built-in devices

You can add additional wireless HEOS built-in devices to your HEOS
system by selecting “Add Device” from the HEOS App’s settings menu
and follow the instructions:

Use only a shielded STP or ScTP LAN cable which is easily available at

0

electronics stores (CAT-5 or greater recommended).
Do not connect a NETWORK connector directly to the LAN port/Ethernet

0

connector on your computer.

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Contents Connections Playback Settings Tips Appendix

o

HEOS Account

HEOS Accounts can be registered by tapping “Music” tab - “Settings” icon
a in the HEOS App.

o

What is a HEOS Account?

A HEOS Account is master account or “keychain” for managing all of
your HEOS music services with one single username and password.

o

Why do I need a HEOS Account?

With the HEOS Account you just have to enter your music services
login names and passwords one time. This allows you to easily and
quickly use multiple controller apps on different devices.

You just log into your HEOS Account on any device and you will have
access to all of your associated music services, play history and
custom playlists, even if you are at a friend’s house listening to music
on their HEOS system.

o

Signing up for a HEOS Account

You will be instructed to signup for a HEOS Account the first time you
try to access any music service from the main “Music” menu of the
HEOS App.

Changing your HEOS Account

Tap the “Music” tab.

1

Select the Settings icon a in the upper left corner of

2

the screen.

Select “HEOS Account”.

3

Change your location, change your password, delete

4

your account or sign out of your account.

34

Rooms

Drag one room into another to group them

Rooms

Now PlayingMusic

Song Name 3

Denon Home Sound Bar 550

Song Name 1

Dining L + Dining R

Song Name 2

Kitchen

Contents

Connections Playback Settings Tips Appendix

Playing from streaming music services

A music service is an online music company that provides access to vast
music collections via free and/or paid subscriptions. Depending upon your
geographical location, there are several options to choose from.

NOTE

The HEOS App and brand is not affiliated with any manufacturer of any mobile

0

device. Availability of music services may vary by region. Not all services may be
available at time of purchase. Some services may be added or discontinued from
time to time based on decisions of the music service providers or others.

o

Selecting a room/device

Tap the “Rooms” tab, and select “Denon Home Sound

1

Bar 550” if there are multiple products with HEOS built­in.

0

Tap the Pencil icon e at the top right to switch edit mode. You can change the
displayed name.

.

35

Now PlayingMusicRooms

This Phone

Music

Music Servers

USB Music

Playlists

History

Contents

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Selecting the music track or station from

Connections Playback Settings Tips Appendix

music sources

Tap the “Music” tab and select a music source.

1

All music services displayed may not be available in your location.

0

.

36

Music

Rooms Now Playing

Album

Album

Play Now

Cancel

Play Now & Replace Queue

Play Next

Add to End of Queue

Track 01

Rooms

10 Tracks,60 Mins.,2014

Artist

MusicRooms Now Playing

Track 01

Album

0:50

-

2:51

Artist

Now Playing

Contents

Browse the music to play.

2

Connections Playback Settings Tips Appendix

After selecting a music track or radio station the app will
automatically change to the “Now Playing” screen.

When you select a music track to play you will be asked how you want to

0

queue up your music.

Play Now:

Play Now & Replace
Queue:

Play Next:

Add to End of Queue: Adds the item to the end of the queue.

When you select a radio station the following items are displayed.

0

Play Now: Plays the selected item immediately.

Add to HEOS Favorites: Adds to HEOS Favorites.

Inserts the item into the queue after the
currently playing track and plays the
selected item immediately.

Clears the queue and plays the
selected item immediately.

Inserts the item into the queue after the
current song and plays it when the
current song ends.

.

37

2

1

3

Now PlayingMusicRooms

Song Name 1

Dining

Kitchen

Drag one room into another to group them

Rooms

Now PlayingMusicRooms

Song Name 3

Song Name 3

Song Name 2

Song Name 2

Song Name 1

Bedroom

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Drag a room out of this group to ungroup it

Living+Kitchen

Contents

Connections Playback Settings Tips Appendix

Listening to the same music in multiple rooms

This system is a true multi-room audio system. You can create one or
more HEOS groups to automatically synchronize audio playback between
multiple products with HEOS built-in so that the music playing different
rooms is perfectly in sync and always sounds amazing! You can easily
add up to 32 products to your system in total. You can group up to 16
individual products to have them play the same song fully synchronized.

o

Grouping rooms

Press and hold your finger on room that is not playing

1

music.

Drag it into the room that is playing music (indicated by

2

the red outline) and lift your finger.

The two rooms will be grouped together into a single

3

device group and both rooms will be playing the same
music in perfect sync.

.

38

2

1

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Now PlayingMusicRoomsNow PlayingMusicRooms

Contents

o

Ungrouping rooms

Press and hold your finger on room that you want to

1

remove from the group.

Drag it out of the group and lift your finger.

2

Connections Playback Settings Tips Appendix

NOTE

You can not remove the first room that started playing the music before grouping.

0

.

39

1

2

3

Song Name 1

Bedroom

Dining

Kitchen

Drag one room into another to group them

Rooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Now PlayingMusicRooms Now PlayingMusicRooms

Drag a room out of this group to ungroup it

Dining+Living+...

Contents

o

Grouping all rooms (party mode)

Connections Playback Settings Tips Appendix

You can easily group 16 rooms together into Party Mode by using a
"pinch" gesture.

Place two fingers on the screen over the list of rooms.

1

Quickly pinch your two fingers together and release.

2

All of your rooms will be joined together and begin

3

playing the same music in perfect sync.

.

40

1

2

3

Song Name 1

Bedroom

Dining

Dining

Kitchen

Drag one room into another to group them

Rooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Now PlayingMusicRooms

Now PlayingMusicRooms

Drag a room out of this group to ungroup it

Contents

o

Ungrouping all rooms

Connections Playback Settings Tips Appendix

You can easily ungroup all of your rooms and exit Party Mode by using
a "spread" gesture.

Place two fingers close together on the screen over list

1

of rooms.

Quickly spread your two fingers apart from each other

2

and release.

All of your rooms will be ungrouped.

3

.

41

Audio signal

Contents

Connections Playback Settings Tips Appendix

Listening to Internet Radio

The HEOS system includes access to more than 100,000 free internet
radio streams from all corners of the globe via the TuneIn radio service.
Just select the TuneIn logo from the main “Music” menu and browse
among the 100,000 stations neatly organized into popular categories and
select a station that appeals to your mood.

If you have a TuneIn account, you can sign into the TuneIn service under

0

“Settings” - “Music Sources” - “TuneIn”, and access all of your “My Favorites”
TuneIn stations.

.

42

Audio signal

Contents

Connections Playback Settings Tips Appendix

Playing music stored on your mobile

Perform this operation on the HEOS App. Download the HEOS App in
advance to your iOS or Android device. (v p. 31)

Tap the “Music” tab.

1

Select “This iPhone/iPod/iPad/Phone”.

2

Browse the local music on your phone and select

3

something to play.

.

43

NAS
(Network Attached
PC Storage)

PC

Audio signal

Contents

Connections Playback Settings Tips Appendix

Playing back files stored on a PC or NAS

Perform this operation on the HEOS App. Download the HEOS App in
advance to your iOS or Android device. (v p. 31)

Select “Music Servers” from the “Music” tab.

1

Select the name of your networked PC or NAS

2

(Network Attached Storage) server.

Browse the music on your PC/NAS and select

3

something to play.

.

44

Contents

Connections Playback Settings Tips Appendix

Playing music from a USB flash drive

Perform this operation on the HEOS App. Download the HEOS App in
advance to your iOS or Android device. (v p. 31)

Insert a FAT32 or NTFS formatted USB flash drive into

1

the USB port on the rear panel of the sound bar.

Select “USB Music” from the “Music” tab.

2

Select the name of this unit.

3

Browse the music on your USB flash drive and select

4

something to play.

It may take several minutes for the name of this unit to appear in the “USB Music”

0

list if you have a large number of files on your USB flash drive.
It is not possible to connect and use a computer via the USB port of this unit using

0

a USB cable.

.

45

Audio signal

Contents

Connections Playback Settings Tips Appendix

AirPlay function

Music files stored on your iPhone, iPod touch, iPad or iTunes can be
played on this unit via the network.

The screen may differ depending on the OS and software versions.

0

This unit supports AirPlay 2®.

Sync multiple AirPlay 2 compatible devices/speakers for simultaneous
playback.

This unit supports AirPlay 2 and requires iOS 11.4 or later.

0

.

46

AirPlay

AirPlay

rop:

ryone

ryone

[Example] iOS 12

[Example] iOS 10

[Example] iTunes

Contents

Connections Playback Settings Tips Appendix

Playing songs from your iPhone, iPod touch or iPad

If you update your “iPhone/iPod touch/iPad” to iOS 10.0.2 or later, you can
stream music stored in your “iPhone/iPod touch/iPad” directly to this unit.

Connect your iPhone, iPod touch or iPad Wi-Fi to the

1

same network as this unit.

For details, see your device’s manual.

0

Play the song on your iPhone, iPod touch or iPad.

2

AirPlay icon is displayed on the iPhone, iPod touch or iPad screen.

Tap the AirPlay icon and select this unit.

3

.

Playing iTunes music with this unit

Install iTunes 10, or later, on a Mac or Windows PC that

1

is connected to the same network as this unit.

Start iTunes and click the AirPlay icon to select this

2

unit.

.

Choose a song and click play in iTunes.

3

The music will stream to this unit.

47

Speakers

xxxxxx

iPhone

iPhone

Speakers

xxxxxx

Contents

Connections Playback Settings Tips Appendix

Play a song from your iPhone, iPod touch or iPad on multiple synced devices (AirPlay 2)

Songs from an iPhone, iPod touch or iPad operating iOS 11.4 or later can
be synced with multiple AirPlay 2 supported devices for simultaneous
playback.

Play the song on your iPhone, iPod touch or iPad.

1

AirPlay icon is displayed on the iPhone, iPod touch or iPad screen.

.

Tap the AirPlay icon.

2

Displays a list of devices/speakers that can be played back on the
same network.

A circle is displayed to the right of AirPlay 2 compatible devices.

0

.

Tap the devices/speakers you want to use.

3

Multiple AirPlay 2 compatible devices can be selected.

0

Volume can be adjusted for each device individually or for all

0

synced devices simultaneously.

.

48

Contents Connections Playback Settings Tips Appendix

Spotify Connect function

Spotify is all the music you’ll ever need. Millions of songs available instantly. Just search for the music you love, or let Spotify play you something great.
Spotify works on your phone, tablet, computer and home speakers. So you’ll always have the perfect soundtrack for whatever you’re doing. Now you can
enjoy Spotify with your free account as well as Premium account.
Use your phone, tablet or computer as a remote control for Spotify.

Go to www.spotify.com/connect to learn how.

The Spotify software is subject to third party licenses found here:

www.spotify.com/connect/third-party-licenses

49

PURE

MUSIC

QUICK SELECT 1 - 3

MOVIE

NIGHT

DIALOG

ENHANCER

Contents Connections Playback Settings Tips Appendix

Settings

Perform the below operations and settings as needed.

.

Adjusting the audibility of dialog and vocals (Dialog enhancer)

Adjust the volume of dialog in movies, vocals in music, etc. so these can
be heard more easily.

Press DIALOG ENHANCER.

1

When the button is pressed, the status LED blinks in blue, and the
settings switch.

Off / Low / Medium / High (Default: Off)

Setting the night mode

Compresses the dynamic range (difference between loud and soft
sounds) to make audio easier to hear at low volumes.

Press NIGHT.

1

When the button is pressed, the status LED blinks in blue, and night
mode switches between on/off.

50

Contents Connections Playback Settings Tips Appendix

Setting the sound mode

If you use the HEOS App, you can manually select your favorite sound mode from

This unit allows you to enjoy various kinds of surround and stereo
playback modes.

Disc formats such as Blu-ray Disc and DVD, as well as being supported by
digital broadcasting, and even by streaming movies and music from
internet-based subscription services.

This unit supports playback of almost all of these multi-channel audio
formats. It also supports surround playback of audio formats other than
multi-channel audio such as 2-channel stereo audio.

For audio formats recorded on a disc, see the disc jacket or label.

0

o

Selecting a sound mode

Press MOVIE or MUSIC to select a sound mode.

1

When the button is pressed, the status LED blinks in blue, and the
sound mode switches.

MOVIE:

MUSIC:

Switches to the sound mode suitable for
enjoying movies and TV programs.

Switches to the sound mode suitable for
enjoying music.

0

multiple options. Refer to “Sound mode that can be selected for each input
signal” (v p. 54) for sound modes that can be selected.

The MOVIE and MUSIC button memorizes the last sound mode selected for its

0

button. Pressing MOVIE or MUSIC recalls the same sound mode as the one
selected at the previous playback.

If the content played back does not support the previously selected sound mode,

0

the most appropriate sound mode for the content is automatically selected.

o

Pure mode playback

Enjoy sound that is faithful to the original source.

Press PURE.

1

When the button is pressed, the status LED blinks in blue, and
sound mode switches to “Pure”.

During pure mode playback, night mode and dialogue mode cannot be used. Each

0

of these settings is disabled.

51

Contents Connections Playback Settings Tips Appendix

o

Description of sound mode types

Dolby sound mode

Sound mode type Description

Dolby Atmos Please select this mode to play content encoded with Dolby Atmos. In Dolby Atmos playback, the Dolby Speaker

Dolby Atmos (Movie)

Dolby Audio - Dolby
Surround

Dolby Audio - Dolby
Surround (Movie)

Night mode and dialog enhancer cannot be used. Each of these settings is disabled.

z

DTS sound mode

Sound mode type Description

DTS:X / DTS:X Master Audio This mode can be selected only when the input signal is DTS:X. In DTS:X playback, the Virtual:X function operates

DTS Virtual:X This mode uses DTS Virtual:X with virtual height and virtual surround processing to realize a three-dimensional sound

z

z

Virtualizer function operates automatically, and 3D playback is performed.

Dolby Atmos playback is performed using Dolby technology exclusively. This mode is optimal for enjoying movies.

This mode uses Dolby Surround with Dolby virtual height and virtual surround sound processing to realize a three
dimensional sound field.

Dolby Surround playback is performed using Dolby technology exclusively. This mode is optimal for enjoying movies.

automatically, and 3D playback is performed.

field.

52

Contents

Connections Playback Settings Tips Appendix

PCM multi-channel sound mode

Sound mode type Description

Multi PCM This mode can be selected for playback of PCM signals that are input in certain transmission formats.

Stereo sound mode

Sound mode type Description

Stereo This mode performs stereo playback of a 2-channel signal without performing virtual processing. This mode can be

selected for 2-channel signal input.

Direct sound mode

Sound mode type Description

Direct This mode performs playback of a multi-channel signal without performing virtual processing. This mode can be selected

for multi-channel signal input.

Pure sound mode

Sound mode type Description

z

Pure

Night mode and dialog enhancer cannot be used. Each of these settings is disabled.

z

Enjoy sound that is faithful to the original source.

Original sound mode

Sound mode type Description

Multi-Channel Stereo

z This mode can be selected only when your HEOS built-in speakers are wirelessly connected as surround speakers. (v p. 58)

z

This mode is for enjoying stereo sound from all speakers.

53

Contents Connections Playback Settings Tips Appendix

Sound mode that can be selected for each input signal

o

The following sound modes can be selected with the MOVIE button, MUSIC button or PURE button.
S:Sound mode that can be selected when MOVIE button, MUSIC button or PURE button is pressed (F:Default sound mode)

Input signal Sound mode MOVIE button MUSIC button PURE button

2-channel Stereo

Pure
Dolby Surround
Dolby Surround (Movie)
DTS Virtual:X
Multi-Channel Stereo

Multi-channel Direct

Pure
Dolby Surround
Dolby Surround (Movie)
DTS Virtual:X
Multi-Channel Stereo

Dolby Atmos Direct

Pure
Dolby Atmos
Dolby Atmos (Movie)
Multi-Channel Stereo

Fz1
Sz2
Fz1

Fz1
Sz2
Fz1

F
S

S

Sz3

S

Sz3

S

Sz3

S

S

S

54

Contents Connections Playback Settings Tips Appendix

Input signal Sound mode MOVIE button MUSIC button PURE button

DTS:X / DTS:X Master Audio Direct

Pure
DTS:X / DTS:X Master Audio

F

Multi-Channel Stereo

The default sound mode for Dolby and PCM input signals is Dolby Surround, and the default sound mode for DTS input signals is DTS Virtual:X.

z1

Dolby Surround (Movie) can be selected when the input signal is a Dolby signal.

z2
z3 This mode can be selected only when your HEOS built-in speakers are wirelessly connected as surround speakers. (v p. 58)

If you use the HEOS App, you can select any sound mode that supports the input signal.

0

If Dolby Surround or DTS Virtual: X is the last sound mode selected on the HEOS App, the sound mode that can be selected with the MOVIE button on the remote control unit

0

switches to the last one selected on the HEOS App (Dolby Surround or DTS Virtual: X).

S

S

Sz3

55

Contents Connections Playback Settings Tips Appendix

Quick select function

Input source, volume level, sound mode, night mode and dialog enhancer settings can be registered to the QUICK SELECT buttons.

Press and hold down one of the QUICK SELECT buttons (1 - 3) for 3 seconds.

1

The current settings are registered to the selected button.

The status LED flashes once when registration is complete.

0

To recall the registered settings, press the QUICK SELECT button.

0

[Default settings]

Button Input source Volume Sound mode Night mode Dialog enhancer

Quick Select 1 TV 35

Quick Select 2 HDMI IN 35 Off Off

Quick Select 3 OPTICAL 35 Off Off

Quick Select 4

Quick Select 5

Quick Select 6

z Registration and calling of Quick Select 4-6 can only be performed on the HEOS App. Download the HEOS App in advance to your iOS or Android device. (v p. 31)

In the default state, Quick Select 5 and 6 are not set. Your own settings can be registered and used.

0

z

z

z

AUX 35 Stereo Off Off

– – – – –

– – – – –

For Dolby audio signal input: Dolby Surround

For DTS audio signal input: DTS Virtual:X

For other audio signal input: Dolby Surround

Off Off

56

Contents

Connections Playback Settings Tips Appendix

Operating this unit using the remote control of a TV

There are three ways to operate this unit using the remote control of a TV.

HDMI control function

0

Connect this unit to a TV that supports the HDMI control function with
an HDMI cable and enable the HDMI control setting on the TV to
perform basic operations on this unit (changing the input source, turning
the power on and off, adjusting the volume) with the remote control of
the TV.

Refer to “HDMI control function” for more information about the HDMI
control function. (v p. 71)

Remote control preset function

0

This unit is preset such that you can adjust the volume using the volume
adjustment button on the remote controls for the televisions of major
manufacturers. This is useful when the television you are using does
not support HDMI control, or when you connect to a television that does
not have an HDMI connector.

Remote control learning function

0

If your TV does not support the HDMI control function and Remote
control preset function, use this unit’s remote control learning function.
This enables you to operate this unit with the remote control of a TV.
(“Using the remote control learning function” (v p. 57))

o

Using the remote control learning function

Perform this operation on the HEOS App. Download the HEOS App in
advance to your iOS or Android device. (v p. 31)

Tap the Settings icon a located in the upper left

1

corner of the main “Music” menu.

The setting menu screen is displayed.

Select “My Devices” to display a list of your HEOS

2

built-in devices.

Select this unit.

3

Select “Remote Control”.

4

The setup below is not required when device control by HDMI is
active. (A check mark will be displayed by “HDMI CEC” in this case)

Select “IR Control”.

5

Select a command of this unit you would like to control

6

by the remote control of your TV.

Follow the instructions on the screen to complete setup.

57

Contents Connections Playback Settings Tips Appendix

o

Wirelessly connecting the HEOS built­in speakers as surround speakers

You can use your own HEOS built-in speakers and subwoofer to create a
multi-channel surround system.

Perform this operation on the HEOS App. Download the HEOS App in
advance to your iOS or Android device. (v p. 31)

Tap the Settings icon a located in the upper left

1

corner of the main “Music” menu.

The setting menu screen is displayed.

Select “My Devices” to display a list of your HEOS

2

built-in devices.

Select this unit.

3

Select “Setup Assistant”.

4

The setup assistant menu screen is displayed.

A HEOS built-in subwoofer and surround speakers need to connect your wireless

0

network beforehand.

Connecting the HEOS built-in subwoofer

Select “Subwoofer”.

1

Follow the instructions on the HEOS App to connect

2

the HEOS built-in subwoofer.

Configure the HEOS built-in subwoofer settings after connecting is complete.

0

Select “Optimized for Denon Home Sound Bar 550” for normal configuration.
Settings are optimized for this unit.

o

Connecting the HEOS built-in surround
speakers

Select “Surrounds”.

1

Follow the instructions on the HEOS App to connect

2

the HEOS built-in speaker or HEOS Amp.

Select the device that you want to add and tap “Next”.

58

Contents Connections Playback Settings Tips Appendix

o

Disconnecting HEOS built-in subwoofer and
surround speakers

Operating this unit by voice with the Amazon Alexa function

Tap the pencil e icon in the upper right from the

1

“Rooms” menu.

Select this unit.

2

Select the device that you want to disconnect from the

3

list.

NOTE

Optional Alexa Built-in functionality will become available via a future firmware

0

update.

With the Amazon Alexa built into this unit, you can enjoy the ability to
operate the unit and play music simply by speaking.

To use Alexa, the unit must be connected to the network. An Amazon
account is also required.

Download the HEOS App in advance to your iOS or Android device and
then connect this unit to the network. (v p. 31)

Next, use the HEOS App to enter your Amazon account information and
log in to the service.

In cases such as when you want to prevent accidental activation of Alexa or you

0

want to protect your privacy, touch the
microphone.

0

Instead of saying “Alexa”, you can also touch the
voice control using Alexa.
Alexa isn’t available in certain languages and countries.

0

key on this unit to disable the

key on this unit to initiate

59

Contents Connections Playback Settings Tips Appendix

o

Examples of voice operation

For example, ask Alexa the following:

Alexa, play music

0

Alexa, pause

0

Alexa, turn up the volume

0

o

Example of light bar display

The light bar on the front panel of the unit lights up according to the
status of Alexa.

Status of Alexa

(examples)

While on standby

Light bar display

.

(Off)

Setting the input source to switch with the TV button on the remote control unit

In the default settings, pressing the TV button switches to the audio input
from the HDMI OUT (eARC/ARC) connector.
If you use the HEOS App, you can change the input source that is
switched to when the TV button is pressed.

Tap the Settings icon a located in the upper left

1

corner of the main “Music” menu.

The setting menu screen is displayed.

Select “My Devices” to display a list of your HEOS

2

built-in devices.

When starting up

While the microphone
is muted

.

(The LED light moves from both sides to the

center in light-blue, and then the entire light

bar lights in blue)

.

(Lights in red)

60

Select this unit.

3

Select “TV Input”.

4

Select “Default Input”.

5

Select an Input source you connect to your TV audio.

6

Contents Connections Playback Settings Tips Appendix

Troubleshooting

If a problem should arise, first check the following:

1. Are the connections correct?

2. Is the set being operated as described in the owner’s manual?

3. Are the other devices operating properly?

If this unit does not operate properly, check the corresponding symptoms in this section.
If the symptoms do not match any of those described here, consult your dealer as it could be due to a fault in this unit. In this case, disconnect the power

immediately and contact the store where you purchased this unit.

61

Contents

Connections Playback Settings Tips Appendix

Power does not turn on / Power is turned off

Power does not turn on.

Check whether the power plug is correctly inserted into the power outlet. (v p. 26)

0

If the power of this unit cannot be turned on with the remote control for the TV, press the c button to turn on the power of this unit. (v p. 27)

0

Enable the TV’s HDMI control function when using an HDMI cable to connect this unit to your HDMI control-compatible TV. (See the TV owner’s manual

0

for details.)

Power automatically turns off.

If no operations have been performed for 20 minutes or more and audio is not being input, this unit automatically switches to quick start mode.

0

Turn this unit’s power on again. (v p. 72)

Operations cannot be performed through the remote control unit

Operations cannot be performed through the remote control unit.

Battery is worn out. Replace with new battery. (v p. 11)

0

Operate the remote control unit within a distance of about 23 ft/7 m from this unit and at an angle of within 30°. (v p. 12)

0

Remove any obstacle between this unit and the remote control unit.

0

The coin-shaped lithium battery (CR2025) is not positioned correctly. Correct the positioning so that the f symbol engraved on the battery faces

0

upwards. (v p. 11)
This unit’s remote control sensor is exposed to strong light (direct sunlight, inverter type fluorescent bulb light, etc.). Move this unit to a place in which

0

the remote control sensor will not be exposed to strong light.

62

Contents

Connections Playback Settings Tips Appendix

Trouble teaching this unit remote control commands

Trouble teaching this unit remote control commands.

Remember that while this unit can learn almost all IR (infrared) remote commands, there remain a few rare code formats that cannot be taught.

0

No sound comes out

No sound comes out.

Check the connections for all devices. (v p. 21)

0

Insert connection cables all the way in.

0

Check that input connectors and output connectors are not reversely connected.

0

Check cables for damage.

0

Check that a proper input source is selected. (v p. 27)

0

Adjust the volume. (v p. 28)

0

Make sure volume is not muted. (v p. 28)

0

63

Contents

Connections Playback Settings Tips Appendix

Music cuts out or delays sometimes

Music cuts out or delays sometimes.

Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your

0

bandwidth (especially if they are streaming video).
Make sure this unit is within range of your wireless network.

0

Make sure this unit is not located near other electronic devices that could interfere with it’s wireless connectivity (like microwave ovens, cordless

0

phones, TVs, etc…).

The HDMI Control function does not work

The HDMI Control function does not work.

You cannot operate devices that are not compatible with the HDMI Control function. In addition, depending on the connected device or the settings, the

0

HDMI Control function may not work. In this case, operate the external device directly.
Check that the HDMI Control function setting is enabled on all devices connected to this unit.

0

Audio can be heard coming from the TV’s speakers

Audio can be heard coming from the TV’s speakers.

Disable the TV’s speakers (usually a setup-menu option, but a rear-panel switch on some TVs).

0

64

Contents

Connections Playback Settings Tips Appendix

I hear a delay when using the external input with my TV

I hear a delay when using the external input with my TV.

If you are connecting the external input with your cable or satellite box for enjoying TV audio through multiple HEOS built-in devices, you may hear a

0

delay between when you see someone speak and when you hear the audio. This is because the HEOS system must buffer the audio before it sends it
out to the HEOS built-in devices so that it arrives at all devices at the same time. You can avoid this delay by listening only to the device which is directly
connected to the set top box.

Bluetooth playback does not work

Cannot pair with a Bluetooth device.

It may be that Bluetooth is not enabled on the Bluetooth device. See the owner’s manual of the Bluetooth device to enable the Bluetooth function.

0

This unit may be paired with another Bluetooth device. Select this unit from the list of devices displayed on the screen of the Bluetooth device.

0

Bring the Bluetooth device near to this unit.

0

Turn the power of the Bluetooth device off and on again, and then try again.

0

Only 1 Bluetooth device can be connected at a time.

0

The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing information and re-pair this unit

0

to the mobile device.

The sound is cut off.

Bring the Bluetooth device near to this unit.

0

Remove obstructions between the Bluetooth device and this unit.

0

To prevent electromagnetic interference, locate this unit away from microwave ovens, wireless LAN devices and other Bluetooth devices.

0

Pair with the Bluetooth device again. (v p. 29)

0

65

Contents

Connections Playback Settings Tips Appendix

Cannot connect the sound bar to the network

Cannot connect the sound bar to the network.

Make sure your mobile device is connected to your wireless network before setting up your sound bar. (v p. 32)

0

You can connect your sound bar to your network router using an Ethernet cable sold separately. Once connected via Ethernet, the HEOS App should

0

recognize the sound bar and you can manually move it to your wireless network using “Settings” - “My Devices” - (“Device Name”) - “Advanced” ­“NETWORK SETTINGS”. (v p. 33)

Connecting to a network using an iOS device

Connecting to a network using an iOS device.

This unit supports Apple’s “WAC (Wireless Accessory Configuration)” setup mode. WAC setup mode allows you to connect this unit to your network

0

without requiring you to type in the network name and password.

1. The CONNECT LED on the rear of this unit will slowly blink amber to indicate that WAC setup mode is active. If the rear LED is not blinking amber,

press and hold volume down (-) and 1 / 3 button on the sound bar for 3 seconds until you see the LED blinking amber.

2. Go to the Wi-Fi menu under Settings on your iOS device.

3. Select “Denon Home Sound Bar 550” under “SET UP NEW AIRPLAY SPEAKER...” at the bottom of the list.

4. Select the network you want this unit to connect to and select “Next”.

5. Follow the instructions on the screen to complete setup.

6. When the connection is complete, the status LED on the front of this unit will turn solid blue.

This unit will stay in WAC setup mode for 15 minutes. If this unit is not setup within 15 minutes, it will revert back to its previous network connection.

0

Press the 1 / 3 button on the sound bar if you want to cancel WAC setup mode.

66

Contents

Connections Playback Settings Tips Appendix

Connecting to a WPS network

Connecting to a WPS network.

If your wireless router support WPS (Wi-Fi Protected Setup™) this unit can optionally connect to your network using the push button method by

0

following these steps:
(Wi-Fi Protected Setup™ is trademarks of Wi-Fi Alliance.)

1. Press the WPS button on your router.

2. Within 2 minutes, press and hold the CONNECT button on the rear panel of the sound bar for 3 seconds.

3. The status LED on the front of the sound bar will flash green for several seconds as it connects to your WPS router.

4. When the connection is complete, the status LED on the front of the sound bar will turn solid green.

This unit takes long time to turn on

This unit takes long time to turn on.

In case this unit as in the deep standby mode, it may takes around 40 second to turn on.

0

67

Contents Connections Playback Settings Tips Appendix

Cannot operate the unit with Alexa

Alexa is not configured correctly.

Download the HEOS App to your iOS or Android device, and use the HEOS App to configure the settings correctly. (v p. 31)

0

The unit is not connected to the network.

Download the HEOS App to your iOS or Android device, and use the HEOS App to connect to the network. (v p. 31)

0

NOTE

Optional Alexa Built-in functionality will become available via a future firmware update.

0

Alexa does not respond even if called

The microphone is disabled.

0

Touch the key to enable the microphone.

NOTE

Optional Alexa Built-in functionality will become available via a future firmware update.

0

68

Status LED

Contents Connections Playback Settings Tips Appendix

Resetting factory settings

When the network function or this unit do not operate correctly, the problem may be solved by resetting factory settings.
Resetting this unit will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to use “Settings” - “Add Device” from

the HEOS App to reconnect this unit to your home network before it can be used.

Press c to turn on power to the unit.

1

Press and hold the CONNECT and g buttons on the

2

sound bar for 5 seconds.

The status LED blinks in amber and initiates a reset.

.

69

Status LED

Contents Connections Playback Settings Tips Appendix

Resetting the firmware to the default state

When the network function or this unit do not operate correctly, the problem may be solved by resetting the firmware to the default state.

It is confirmed that the network connection has no problem, but the unit cannot connect to the Internet.

0

The solution described in “Resetting factory settings” does not work. (v p. 69)

0

For such cases, perform the following operation:

Unplug the power cord from the power outlet.

1

Plug in the power cord while holding down the g

2

button.

Release the button after the status LED starts to blink

3

in amber.

When the status LED switches from blinking amber to solid, the
recovery process is complete.

Since this process includes a firmware recovery, it takes some time to complete.

0

This process will clear out all the information that you set.

0

Do not unplug the power cord until the entire process completes.

0

If the problem is not solved after performing this operation, contact our customer

0

service center.

.

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Contents Connections Playback Settings Tips Appendix

About HDMI

This unit supports the following HDMI functions.

ARC (Audio Return Channel) function

0

Enjoy movies, music, etc., on your TV simply by connecting an ARC function-compatible TV to this unit via HDMI.

eARC (Enhanced Audio Return Channel) function

0

The eARC function is compatible with conventional ARC function compatible audio formats in addition to multichannel linear PCM, Dolby TrueHD,
Dolby Atmos, DTS-HD Master Audio, DTS:X and other audio formats a conventional ARC function cannot transmit. Additionally, connecting to an
eARC function-compatible TV enables enjoyment of higher-quality surround playback of the audio content played from your TV.

HDMI control function

0

Connect an HDMI control-compatible TV and this unit via HDMI and enable the HDMI control to enable linked control from either device.

Input source switching

0

If the TV is turned on, this unit automatically powers on and switches the input source.
Power off link

0

The TV power off operation is linked so this unit also turns off.
Volume adjustment

0

The volume of this unit can be adjusted using the TV remote control.
Audio output destination switching

0

If this unit is turned on, TV audio is output from this unit. If this unit is turned off, TV audio is output from the speakers of the TV.

Some functions may not operate depending on the connected TV.

0

71

Contents Connections Playback Settings Tips Appendix

Power management

Power modes

AUX input

o

Quick start mode

This unit automatically enters quick start mode to save power in the
following cases. During quick start mode, this unit operations cause the
power to turn on.

During quick start mode, the status LED lights in dim blue or dim
amber.

Ethernet

n

After around 20 minutes of no operation and no network access after
playing music via Ethernet.

Wi-Fi

n

After around 20 minutes of no operation and no network access after
playing music via Wi-Fi.

USB

n

After around 20 minutes of no operation and no network access after
playing music from a USB flash drive.

n

After around 20 minutes of no audio.

Optical input

n

After around 20 minutes of no operation after optical device is put into
standby.

HDMI input

n

Play the HDMI device, such as a Blu-ray player, connected to this unit.
Around 20 minutes after HDMI device and TV are put into standby.

HDMI output (eARC/ARC)

n

Connect this unit and the eARC/ARC compatible TV with HDMI cable
and play TV. Around 20 minutes after TV is put into standby.

You also press the c button on the remote control unit to switch to quick start

0

mode.

Bluetooth

n

After the Bluetooth connection is disconnected and there is around 20
minutes of no operation and no network access after playing music via
Bluetooth.

72

Contents

o

Deep Standby

The device also has the ability to automatically enter “Deep Standby”
whenever the wired or wireless network connection is removed for
more than 60 minutes in quick start mode.
The front panel LED will turn off during Deep Standby. To wake this
unit from Deep Standby,

Press any button on the sound bar or the included remote control

0

unit.
Input audio signal to Optical.

0

CEC (Consumer Electronics Control) command over HDMI/ARC

0

Use a TV remote control that has learned the operations of this unit

0

with the remote control learning function to operate this unit.
(v p. 57)

It may take around 40 seconds to wake up this unit from the deep standby.

0

You also press the c button on the remote control unit for 5 seconds, the device

0

enters the deep standby.
You also press the 1/3 key for 5 seconds, the device enters the deep standby.

0

o

Off

To completely turn off the power to the device you must remove the
mains plug from the power outlet.

Connections Playback Settings Tips Appendix

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Contents Connections Playback Settings Tips Appendix

Status LED table

The LEDs on the front panel and rear panel change to indicate the current sound bar status.

Status Front LED action Rear LED action Description

Deep standby mode

Quick start mode

.

(off)

.

(dimmed solid)

.

(dimmed solid)

Power is off, or the sound bar is in deep standby mode. (v p. 73)

.

(off)

Sound bar is in quick start mode (Connected to your network).
(v p. 72)

.

(off)

Sound bar is in quick start mode (Not connected to your network).
(v p. 72)

.

(dimmed solid)

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Contents Connections Playback Settings Tips Appendix

Status Front LED action Rear LED action Description

Sound bar is starting up or connecting to the network.

Power on

.

(blink)

.

(off)

Sound bar is connected to the network.

.

(solid)

.

(off)

Sound bar is unable to connect to the network. Try to connect the
sound bar again.

.

(solid)

.

(solid)

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Contents Connections Playback Settings Tips Appendix

Status Front LED action Rear LED action Description

Sound bar is connecting to the network via WPS.

WPS

.

(fast blink)

.

(for 3 sec. solid)

.

(for 3 sec. solid)

.

(fast blink)

Sound bar is connected to the network via WPS.

.

(solid)

WPS has timed out.

.

(solid)

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Contents Connections Playback Settings Tips Appendix

Status Front LED action Rear LED action Description

Sound bar is pairing via Bluetooth.

Bluetooth

.

(two blinks)

.

(one blink)

.

(for 3 sec. solid)

.

(two blinks)

Sound bar is paired via Bluetooth.

.

(off)

Sound bar failed to pair to the Bluetooth device. Try to pair again.
(v p. 29)

.

(for 3 sec. solid)

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Contents Connections Playback Settings Tips Appendix

Status Front LED action Rear LED action Description

Volume is being adjusted.

Volume setting

.

(quick blink)

.

(slow blink)

.

(off)

Sound bar is muted.

.

(off)

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Contents Connections Playback Settings Tips Appendix

Status Front LED action Rear LED action Description

Firmware is being updated.

Firmware update

.

(blink)

.

(slow blink (Not fade))

.

(blink)

There is a firmware error. Check your usage environment, relaunch
the app, then try to update the firmware again.

.

(off)

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Contents Connections Playback Settings Tips Appendix

Status Front LED action Rear LED action Description

There was a setup error. Check your usage environment, then
follow the correct procedure to try setup again. If the error occurs
again, restore factory settings and try setup again. (v p. 69)

Error

Reset

.

(solid)

.

(fast blink)

.

(fast blink)

.

(solid)

There is a hardware error. Unplug the power cord, wait a little while,
then plug the power cord back in.

.

(off)

Factory settings have been restored.

.

(solid)

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Contents

Connections Playback Settings Tips Appendix

Supported file types and codecs

Frequency Sample rate File extension Codec Bit rates

32/44.1/48/88.2/96/176.4/192 kHz 16/24 bit .wav PCM –

32/44.1/48 kHz 16 bit .mp3

32/44.1/48 kHz 16 bit .aac/.m4a AAC-LC 48 - 320 kbps

32/44.1/48 kHz 16 bit .wma

44.1/48/88.2/96/176.4/192 kHz 16/24 bit .flac flac –

44.1/48/88.2/96/176.4/192 kHz 16/24 bit .m4a ALAC –

2.8/5.6 MHz 1 bit .dff/.dsf

For USB memory, the limited numbers of folders and files that can be played back on this unit are as follows.

0

Number of folder directory levels:8 levels (The limited number includes the root folder.)

0

Number of folders:500

0

Number of files:5000 (The allowable number of files may differ according to the USB flash drive capacity and the file size.)

0

Files protected by DRM such as Apple’s Fairplay DRM, are not supported.

0

The Apple Lossless Audio Codec (ALAC) decoder is distributed under the Apache License, Version 2.0 (http://www.apache.org/licenses/LICENSE-2.0).

0

Supported audio formats (Optical)

2-channel Linear PCM:2-channel, 32 kHz – 96 kHz, 16/20/24 bit
Bitstream:Dolby Digital, DTS

MPEG-1 Audio Layer 3

CBR/VBR

wma9

CBR

DSDIFF

DSF

CBR:48 - 192 kbps

32 - 320 kbps

–

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Contents Connections Playback Settings Tips Appendix

Trademark information

.

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories. Confidential
unpublished works. Copyright © 2012–2020 Dolby Laboratories. All
rights reserved.

.

For DTS patents, see http://patents.dts.com. Manufactured under
license from DTS, Inc. DTS, DTS:X, Virtual:X, and the DTS:X logo are
registered trademarks or trademarks of DTS, Inc. in the United States
and other countries. © 2020 DTS, Inc. ALL RIGHTS RESERVED.

.

The terms HDMI, HDMI High-Definition Multimedia Interface, and the
HDMI Logo are trademarks or registered trademarks of HDMI Licensing
Administrator, Inc.

.

Apple, AirPlay, iPad, iPad Air, iPad Pro and iPhone are trademarks of
Apple Inc., registered in the U.S. and other countries.
The trademark “iPhone” is used in Japan with a license from Aiphone
K.K.
Use of the Works with Apple badge means that an accessory has been
designed to work specifically with the technology identified in the badge
and has been certified by the developer to meet Apple performance
standards.

82

Contents Connections Playback Settings Tips Appendix

.

The Wi-Fi CERTIFIED logo is a registered trademark of the Wi-Fi
Alliance.
Wi-Fi Certification provides assurance that the device has passed the
interoperability test conducted by the Wi-Fi Alliance, a group that certifies
interoperability among wireless LAN devices.

.

The Bluetooth® word mark and logos are registered trademarks owned
by the Bluetooth SIG, Inc. and any use of such marks by D&M Holdings
Inc. is under license. Other trademarks and trade names are those of
their respective owners.

.

Roku TV, Roku TV Ready, and the Roku TV Ready logo are trademarks
of Roku, Inc.

83

Contents Connections Playback Settings Tips Appendix

Specifications

Sound bar

General

o

Operating temperature: 41 °F - 95 °F (5 °C - 35 °C)

Power supply: AC 100 – 240 V, 50/60 Hz (for Europe model)

AC 100 – 120 V, 50/60 Hz (for North America model)

Power consumption: 53 W

Power consumption in quick start mode: 7.4 W (HDMI IN)

Power consumption in deep standby mode: 0.4 W

Max analog input: 2 Vrms

21 W (USB/1 A)

7.0 W (Wi-Fi)

7.2 W (Ethernet)

7.4 W (Bluetooth)

7.7 W (HDMI OUT(ARC))

84

Contents

Wireless LAN section

o

Network type (wireless LAN standard): Conforming to IEEE 802.11a/b/g/n/ac

Used frequency range: 2.4 GHz, 5 GHz

z1

The Wi-Fi® CERTIFIED Logo and the Wi-Fi CERTIFIED On-Product Logo are registered trademarks of the Wi-Fi Alliance.

Bluetooth section

o

Communications system: Bluetooth Version 4.2

Transmission power: Power Class 2

Maximum communication range:

Used frequency range: 2.4 GHz band

Modulation scheme: FHSS (Frequency-Hopping Spread Spectrum)

Supported profiles: A2DP (Advanced Audio Distribution Profile) 1.3

Corresponding codec: SBC

Transmission range (A2DP): 20 Hz – 20,000 Hz

The actual communication range varies depending on the influence of such factors as obstructions between devices, electromagnetic waves from

z2

microwave ovens, static electricity, cordless phones, reception sensitivity, antenna performance, operating system, application software etc.

Connections Playback Settings Tips Appendix

(Wi-Fi® compliant)z1

Approx. 32.8 ft/10 m in line of sightz2

AVRCP (Audio Video Remote Control Profile) 1.6

85

11 1/8 (280)

25 5/8 (650)

4 3/4 (120)

3 (75)

Contents Connections Playback Settings Tips Appendix

Dimensions (Unit : in. (mm))

o

.

Weight : 7 lbs 11 oz (3.5 kg)

o

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Contents Connections Playback Settings Tips Appendix

Licence

This unit uses source code programmed under GPL or LGPL.
The licenses used are listed in the WEB manual.

http://manuals.denon.com/DenonHomeSB550/EU/EN/

87

.

www.denon.com

88

©2020 Sound United. All Rights Reserved.

3520 10797 00ADB