Denon Home 250 Service Manual

Contents Setup Use Troubleshooting Status LED Appendix

DENON HOME 250

WIRELESS SPEAKER

Owner’s Manual

Contents Setup Use Troubleshooting Status LED Appendix

Contents

Introduction Before your begin

System requirements

Network requirements

Getting to know your speaker

Front panel Top panel Rear panel Bottom panel

Placing your speaker

Wall or ceiling mounting Powering your speaker Getting the HEOS app

Setting up your first speaker Adding more speakers

Adding wired speakers Adding wireless speakers

Using your speaker

Selecting a room/speaker

Quick Select function

Listening to radio

Playing music stored on your mobile device

Playing music from your networked PC or NAS

Playing music from the AUX input 10 11 12 12 13 14

15 16

16 16

Playing music from a USB memory device

Playing music from Bluetooth device

HEOS account

Playing from streaming music services

Managing inputs

Managing your phone

Pairing the speaker with your Bluetooth devices

What is a HEOS account? Why do I need a HEOS account? Signing up for a HEOS account Changing your HEOS account

Adding a music service Changing music service settings

Changing the name of the inputs Hiding an input

17 18 19 19 20 21 22 23 23 24 24 24 24 24 25 25 25 26 26 26 27

Contents Setup Use Troubleshooting Status LED Appendix

Listening to the same music in multiple rooms

Grouping rooms Ungrouping rooms Grouping all rooms (party mode) Ungrouping all rooms

Stereo pairing

Creating a stereo pair Changing the name of a stereo pair Adjusting the balance Swapping left and right channels in a stereo pair Removing a stereo pair

Using the now playing queue

Play Now Play Now & Replace Queue Play Next

Add to End of Queue Rearranging the now playing queue Deleting songs from the play queue Deleting all songs from the play queue Saving playlists Performing repeat and shuffle playback Using the favorite

Adding to HEOS favorite

Deleting station from the HEOS favorite

AirPlay function

28 29 30 31 32 32 34 34 35 35 36 36 36 36 36 37 37 38 38 38 39 39 39

Playing songs from your iPhone, iPod touch or iPad Playing iTunes music with your speaker Play a song from your iPhone, iPod touch or iPad on multiple

synced devices (AirPlay 2)

Making speaker adjustments

Changing the name of a speaker Changing the wireless network connection Changing the speaker’s equalizer Adjusting the audio quality Adjusting the status light brightness Advanced speaker settings

Network settings About wireless power saving Firmware upgrade About

41 41

43 43 44 44 44 45 45 45 46 46

Contents Setup Use Troubleshooting Status LED Appendix

Updating your system Advanced features

Sharing music from your mobile device Wireless performance Submit diagnostics Resetting your controller app

Power management

Power modes

Quick Start Mode

Deep Standby

Off

Basic troubleshooting

Cannot connect the speaker to the network Cannot pair a Bluetooth mobile device with the speaker Cannot hear Bluetooth music Music cuts out or delays sometimes I hear a delay when using the AUX input with my TV Connecting to a network using an iOS device I hear distortion when using the AUX input Connecting to a WPS network Resetting your speaker Buttons do not operate correctly

Status LED table

Supported file types and codecs

Specifications

Information

49 49

50 50 50 50

51 51 52 52 53 53 54 54 55 55

Trademarks License

License information for the software used in the unit

56 60 61 63

63 65 65

DENON HOME 250

WIRELESS SPEAKER

QUICK START GUIDE

Contents

Thank you for purchasing this Denon product. To ensure proper operation, please read this owner’s manual carefully before using the product.

NOTE

This document contains information that is subject to change without notice.

Setup Use Troubleshooting Status LED Appendix

Introduction

The speaker is part of the HEOS system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from your own music library or from many online streaming music services.

True multi-room audio - play different songs in different rooms or the same song in every room

Utilizes your existing home wireless network for quick and easy setup

Industry leading microsecond audio synchronization between speaker

Legendary Denon audio quality

If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the Quick Start Guide (packaged with your

speaker).

Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your speaker.

Contents

Setup Use Troubleshooting Status LED Appendix

Before your begin

NOTE

If you have already installed at least one speaker, please skip to the section “Adding more speakers” (v p. 16).

System requirements

Before you begin installing your first speaker, please make sure you understand and meet a few basic requirements.

Network requirements

Wireless Router - In order to use your HEOS system, you must have a working wireless (Wi-Fi) or ethernet network in your home. Even when connected to an Ethernet network, a Wi-Fi connection to the router is required to control the system using the HEOS app. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

High Speed Internet Connection - HEOS system accesses the Internet to stream music to your home from many popular online music services. HEOS system is also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.

qwe

ytu

Speaker Quick Start Guide Safety Instructions Notes on Radio

Mounting screw

Warranty (North America model only)

Power cord (for Europe model)

Power cord (for North America model)

Contents Setup Use Troubleshooting Status LED Appendix

Getting to know your speaker

Unpack your speaker from the box and verify that the following items are included:

NOTE

Please use the power cord included in the box for your device.

Contents Setup Use Troubleshooting Status LED Appendix

Speakers

Front panel

Status LED

Please refer to the “Status LED table” for LED color and state meaning. (v p. 56)

q w e

Contents Setup Use Troubleshooting Status LED Appendix

Quick select buttons (1 - 3)

Top panel

Hold your hand over the top of the speaker to show the operation panel buttons. Touch these buttons to perform operations. Moving your hand away from the area hides the buttons.

Play/pause button (13)

Press this button to pause during playback. If pressed while

paused or stopped, resumes playback from the last track played. Press and hold the button for 5 seconds to enter Deep Standby

mode. (v p. 50)

Volume buttons (+, –)

These adjusts the volume level.

NOTE

Do not put anything on top of the speaker. Doing so may lead accidental

operations.

w r

Contents Setup Use Troubleshooting Status LED Appendix

AC inlet

Rear panel

Used to connect the power cord. (v p. 13)

Bluetooth button (V)

Used in the Bluetooth pairing settings. (v p. 23)

AUX input connector (AUX IN)

Used to connect audio devices. (v p. 21)

USB port

Used to connect USB memory devices. (v p. 22)

NETWORK connector

Used to connect this unit to a wired Ethernet network. (v p. 16)

CONNECT button

Used for Wi-Fi setup. (v p. 54)

Contents Setup Use Troubleshooting Status LED Appendix

Mounting screw hole

Bottom panel

Used when mounting this unit to the wall or ceiling. (v p. 12)

Φ3/8 inches / 8 mm or less

Gap

No gap

Contents

Setup Use Troubleshooting Status LED Appendix

Placing your speaker

You can place your speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to place your speaker…

The speaker must be within range of your wireless network.

The speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.

Locate the speaker at least 12 inches (30 cm) from a television, computer, or other display device to avoid the possibility of interference.

Place the speaker across the room from where you will be listening, as close to ear level as possible.

The speaker is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.

Wall or ceiling mounting

This speaker can be mounted on a wall or ceiling using a screw included and standard speaker or camera mount/attachment (1/4 inches / 6.35 mm diameter) that supports at least 32 lbs 10 oz / 14.8 kg. For more information, contact the store you purchased the speaker.

Caution

Use a hexagonal wrench with a width across flats of 3/16 inches / 4.8

mm for the included screw. Do not use a fixture other than the included screw to mount the speaker

on a wall. This may damage the speaker. Use a commercial bracket (sold separately) to attach this unit to the wall

or ceiling. Do not attach it directly to the wall or ceiling. If attaching this unit to the wall or ceiling, check that it is attached

securely. Please be aware that Denon accepts no responsibility for any damage if the unit falls.

To household power outlet

Power cord (supplied)

AC 100 - 240 V, 50/60 Hz

(for Europe model)

AC 100 - 120 V, 50/60 Hz

(for North America model)

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Setup Use Troubleshooting Status LED Appendix

Powering your speaker

Connect the power cord included in the box to the rear panel of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching between 100 - 240 V.

Contents Setup Use Troubleshooting Status LED Appendix

Getting the HEOS app

The HEOS app is the heart of the HEOS system experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your HEOS system right in the palm of your hand, from anywhere in your home.

Download the HEOS app for iOS or Android by searching App Store®, Google Play™ store or Amazon App Store for “HEOS”.

For the purpose of improvement, the specifications and design are subject to change without notice.

Contents Setup Use Troubleshooting Status LED Appendix

Setup

Setting up your first speaker

Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music playback. This involves following a few simple steps to get the speaker connected to your existing home network:

Caution

Do not connect the Ethernet cable if you are connecting your speaker to a wireless network. If you are connecting the speaker to a wired network, use

an Ethernet cable sold separately to connect the speaker to your network or router.

Make sure your mobile device is connected to your

wireless network (the same network you want your speakers connected to).

You can check this in the “Settings” - “Wi-Fi” menu of your iOS or Android device.

NOTE

Activate the Bluetooth setting on your mobile device.

If your wireless network is secure, make sure you know the password to join

your network.

Launch the HEOS app on your

mobile device.

Tap the “Setup Now” button at the top of the screen.

Follow the instructions to add the speaker to your

wireless network.

NOTE

If you have any problems connecting your speaker, jump to the Troubleshooting

section (v p. 51).

Add Device

SettingsMusic

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Setup Use Troubleshooting Status LED Appendix

Adding more speakers

The HEOS system is a true multiroom audio system that automatically synchronizes audio playback between multiple speakers so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 speakers to your HEOS system.

Adding wired speakers

Just connect the speaker to your home network using an Ethernet cable and the speaker will appear on your HEOS app as a new room in the “Rooms” screen.

At your convenience, you can assign a name to the speaker to indicate which room you have it placed in.

Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).

Do not connect a NETWORK connector directly to the LAN port/Ethernet connector on your computer.

Adding wireless speakers

You can add additional speakers to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the instructions:

Rooms

Drag one room into another to group them

Rooms

Now PlayingMusic

Song Name 3

Denon Home 250

Song Name 1

Dining L + Dining R

Song Name 2

Kitchen

Contents

Setup Use Troubleshooting Status LED Appendix

Use

Using your speaker

Once you have your speaker connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different on every speakers or the same music perfectly synchronized on all speakers. It’s up to you!

Selecting a room/speaker

If you have more than one speaker, you must tell the HEOS system which speaker you want to control:

Tap the “Rooms” tab.

Select the Room/Speaker you want to control.

Select the “Music” tab to select a music source or the

“Now Playing” tab to control what is currently playing in the selected room.

Contents Setup Use Troubleshooting Status LED Appendix

Quick Select function

Input source settings can be registered to the Quick select buttons (1 - 3).

To register the current settings, press and hold down one of the Quick Select buttons (1 - 3) on the top panel for 3

seconds.

The status LED blinks once when registration is complete.

To recall the registered settings, press the Quick Select button on the top panel.

[Default settings]

Button Input source

Quick Select 1 AUX In

Quick Select 2 －

Quick Select 3 －

Audio signal

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Setup Use Troubleshooting Status LED Appendix

Listening to radio

The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music” menu and browse among the 100,000 stations neatly organized into popular categories and select a station that appeals to your mood.

NOTE

If you have a TuneIn account, you can sign into the TuneIn service under

“Settings” - “Music Sources” - “TuneIn”, and access all of your “My Favorites” TuneIn stations.

Playing music stored on your mobile device

Tap the “Music” tab.

Select “This iPhone/iPod/iPad/Phone”.

Browse the local music on your phone and select

something to play.

NAS (Network Attached PC Storage)

Audio signal

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Setup Use Troubleshooting Status LED Appendix

Playing music from your networked PC or NAS

Select “Music Servers” from the “Music” tab.

Select the name of your networked PC or NAS

(Network Attached Storage) server.

Browse the music on your PC/NAS and select

something to play.

Audio signal

Contents

Setup Use Troubleshooting Status LED Appendix

Playing music from the AUX input

Connect an audio device with a 3.5 mm stereo audio

output to the AUX input on your speaker using a 3.5 mm stereo audio cable sold separately.

When a 3.5 mm stereo audio cable is connected to “AUX IN”, the source automatically switches to Inputs.

NOTE

When there is a cable connected to AUX IN, select “Inputs” from the “Music”

tab.

Initiate playback on the audio device.

The sound from the audio device can be played directly on the selected speaker or

digitized and sent over your network to other speakers.

NOTE

The analog output signals from some sources can be fairly strong. If the input level

of the source device is turned up high, it could overload the inputs of the speaker. This is unlikely to cause damage, but can cause distorted sound. Initially, set the volume of the source to a medium – low level, then turn it up as needed. If you hear distortion, turn down the device's volume control.

Audio signal

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Setup Use Troubleshooting Status LED Appendix

Playing music from a USB memory device

Insert a FAT32 or NTFS formatted USB memory device

into the USB port on the rear panel of the speaker.

Select “USB Music” from the “Music” tab.

Select the name of your speaker.

Browse the music on your USB memory device and

select something to play.

NOTE

It may take several minutes for the name of your speaker to appear in the “USB

Music” list if you have a large number of files on your USB memory device. It is not possible to connect and use a computer via the USB port of this unit using

a USB cable.

Audio signal

Contents Setup Use Troubleshooting Status LED Appendix

Playing music from Bluetooth device

Pairing the speaker with your Bluetooth

devices

Activate the Bluetooth setting on your mobile device.

Press and hold the Bluetooth button (V) located on the

rear panel of the speaker for 3 seconds and release the button when you see a pattern of two green flashes on the status LED.

Select “Denon Home 250” from the list of available

Bluetooth devices.

In a few seconds your mobile device will indicate that it is connected to your speaker.

Play music using any app on your device.

The sound will now play from the speaker.

NOTE

Disconnect and reconnect Bluetooth connections from your Bluetooth device.

Contents Setup Use Troubleshooting Status LED Appendix

Changing your HEOS account

HEOS account

What is a HEOS account?

A HEOS account is master account or “keychain” for managing all of your music services with one single username and password.

Tap the “Music” tab.

Select the Settings a icon in the upper left corner of

the screen.

Why do I need a HEOS account?

With the HEOS account you just have to enter your music services login names and passwords one time. This allows you to easily and quickly use multiple controller apps on different devices. You just log into your HEOS account on any device and you will have access to all of your associated music services, play history and custom playlists, even if you are at a friend’s house listening to music on their HEOS system.

Signing up for a HEOS account

You will be instructed to signup for a HEOS account the first time you try to access any music service from the main “Music” menu of the HEOS app.

Select “HEOS Account”.

Change your location, change your password, delete

your account or sign out of your account.

Contents Setup Use Troubleshooting Status LED Appendix

Changing music service settings

Playing from streaming music services

A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from.

NOTE

The HEOS app and brand is not affiliated with any manufacturer of any mobile

device. Availability of music services may vary by region. Not all services may be available at time of purchase. Some services may be added or discontinued from time to time based on decisions of the music service providers or others.

Adding a music service

Once you’ve setup your HEOS account, you can add supported music services to your HEOS system by tapping on the music service logo in the “Music” tab.

Follow the instructions on the screen to add your username and password for the selected music service. You only have to enter your account information once as the HEOS account service will securely remember your login information so you don’t have to enter it each time you want to play music from the music service.

Additional music services may be available under “Settings” - “Music Sources” - “Online Music”.

Tap the “Music” tab.

Select the Settings a icon in the upper left corner of

the screen.

Select “Music Sources”.

Select “Online Music”.

Select the name of the online music service you want

to edit.

Sign out, then sign in again to associate your

username and password with your HEOS account.

Select “Hide for Now” to prevent the service logo from

appearing on the main “Music” menu.

Contents Setup Use Troubleshooting Status LED Appendix

Changing the name of the inputs

Managing inputs

If you connected external audio source components to any of your speakers inputs, you can rename the default input names to describe the actual source or hide any inputs that are not being used.

Select the Settings a icon located in the upper left

corner of the main “Music” menu to display the Settings menu.

Select “Music Sources”.

Select “Inputs”.

Select the speaker which you connect your external

audio source device to.

Select the name of the input you want to edit.

Select “Name”.

Select or enter a new name to describe the source that

you connected.

Select the Save button to save your changes.

Hiding an input

Select the name of the input you want to edit.

Toggle “Hide Input” to ON to prevent this input from

appearing under the Inputs tile on the main “Music” menu.

Contents Setup Use Troubleshooting Status LED Appendix

Managing your phone

Your smartphone or tablet can be hidden if it does not need to be in the “Music Sources” menu.

Select the Settings a icon located in the upper left

corner of the main “Music” menu to display the Settings menu.

Select “Music Sources”.

Select “This iPhone/iPod/iPad/Phone”.

Toggle “This iPhone/iPod/iPad/Phone” to OFF to

prevent the service logo from appearing on the main “Music” menu.

Now PlayingMusicRooms

Song Name 1

Dining

Kitchen

Drag one room into another to group them

Rooms

Now PlayingMusicRooms

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Drag a room out of this group to ungroup it

Living+Kitchen

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Setup Use Troubleshooting Status LED Appendix

Listening to the same music in multiple rooms

You can easily add up to 32 speakers to your HEOS system. You can join or group up to 16 individual speakers into a group of

speakers that function as if they were a single speaker.

Grouping rooms

Press and hold your finger on room that is not playing

music.

Drag it into the room that is playing music (indicated by

the red outline) and lift your finger.

The two rooms will be grouped together into a single device group and both rooms will be playing the same music in perfect sync.

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Now PlayingMusicRoomsNow PlayingMusicRooms

Contents

Ungrouping rooms

Press and hold your finger on room that you want to

remove from the group.

Setup Use Troubleshooting Status LED Appendix

NOTE

You can not remove the first room that started playing the music before

grouping.

Drag it out of the group and lift your finger.

Music will stop playing in the room you dragged out of the group but will continue playing in any remaining rooms.

Song Name 1

Bedroom

Dining

Kitchen

Drag one room into another to group them

Rooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Now PlayingMusicRooms Now PlayingMusicRooms

Drag a room out of this group to ungroup it

Dining+Living+...

Contents

Grouping all rooms (party mode)

Setup Use Troubleshooting Status LED Appendix

You can easily group 16 rooms together into Party Mode by using a “pinch” gesture.

Place two fingers on the screen over the list of rooms.

Quickly pinch your two fingers together and release.

All of your rooms will be joined together and begin playing the same music in perfect sync.

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