Denon HEOS Link Owners Manual

Contents

Setup Use Troubleshooting Status LED Appendix

Wireless Pre-Amplifier

Owner’s Manual

HEOS Link

Contents Setup Use Troubleshooting Status LED Appendix

Contents

Introduction Before your begin

System requirements

Network requirements Controller requirements

Getting to know your HEOS Link

Front panel Controls

Back panel Placing your HEOS Link Connecting external devices

Connecting to an amplifier or AV receiver

Connecting a subwoofer

Connecting an audio playback device

Connecting a USB storage device Powering your HEOS Link Getting the HEOS app

Setting up your first HEOS Link Adding more HEOS devices

Adding wired HEOS devices Adding wireless HEOS devices

Using your HEOS Link

Selecting a room Listening to radio Playing music stored on your mobile device Playing music from your networked PC or NAS Playing music from an external audio device Streaming an external audio device to any HEOS device Playing music from a USB device

10 11 12 14 15 15 15 16 16 17 17

18 19

19 19

20 21 21 22 23 24 25

HEOS account

7 7 8 9

What is a HEOS account? Why do I need a HEOS account? Signing up for a HEOS account Changing your HEOS account

Playing from streaming music services

Adding a music service Changing music service settings

Managing inputs

Changing the name of the inputs

Hiding an input Managing your phone Listening to the same music in multiple rooms

Grouping rooms

Ungrouping rooms

Grouping all rooms (party mode)

Ungrouping all rooms Using the now playing queue

Play Now

Play Now & Replace Queue

Play Next

Add to End of Queue Rearranging the now playing queue Deleting songs from the play queue Deleting all songs from the play queue Saving playlists Performing repeat and shuffle playback Using the favorite

Adding to HEOS favorite

26 26 26 26 26 27 27 27 28 28 28 29 30 30 31 32 33 34 34 34 34 34 35 35 36 36 36 37 37

Contents Setup Use Troubleshooting Status LED Appendix

Deleting station from the HEOS favorite

Making adjustments

Changing the name of a HEOS Link Changing the wireless network connection Adjusting the equalizer Adjusting the audio quality Adjusting the line out Adjusting the status light brightness Advanced settings

Network settings

About wireless power saving

Firmware upgrade

About

External device control

IP control IR control Trigger control Trigger out

38 38 39 39 39 39 40 40 40 41 41

42 43 44 44

Contents Setup Use Troubleshooting Status LED Appendix

Updating your system Advanced features

Sharing music from your mobile device Wireless performance Submit diagnostics Resetting your controller app

Power management

Power modes

Network Standby Deep Standby Off

Basic troubleshooting

46 46 47 47

48 48 48 48

My HEOS device won’t connect to my network using the audio cable

I get a message “Device was not found” I can't control an external device via IR and Trigger I don't hear anything from the HEOS Link Music cuts out or delays sometimes I hear a delay when using the external input with my TV I hear distortion when using the AUX input Connecting to a WPS network Resetting your HEOS device Restoring the HEOS device to factory defaults Contact Denon

49 49 50 50 51 51 52 52 53 53 54

Contents Setup Use Troubleshooting Status LED Appendix

Status LED table Supported file types and codecs

Supported audio formats (Optical)

Specifications Information

Trademarks License

License information for the software used in the unit The Spotify software is subject to third party licenses found

here:

55 61

62 64

64 65 65

HEOS Link QUICK START GUIDE

Contents

Setup Use Troubleshooting Status LED Appendix

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.

NOTE

THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.

For latest information, please visit HEOSbyDenon.com

Introduction

The HEOS Link is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from your own music library or from many online streaming music services.

True multi-room audio - play different songs in different rooms or the same song in every room

Utilizes your existing home wireless network for quick and easy setup

Industry leading microsecond audio synchronization between HEOS device

Legendary Denon audio quality

If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with your HEOS device).

Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Link.

Contents

Setup Use Troubleshooting Status LED Appendix

Before your begin

NOTE

If you have already installed at least one HEOS device, please skip to the section “Adding more HEOS devices” (v p. 19).

System requirements

Before you begin installing your first HEOS device, please make sure you understand and meet a few basic requirements.

Network requirements

Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should you need to setup a new wireless network or extend the range of your existing network. Please contact Denon for more information about the Wireless Extender.

High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.

Contents Setup Use Troubleshooting Status LED Appendix

Controller requirements

You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements:

iOS Minimum Requirements

iOS version 7.0 or later

iPhone® 4 or newer

iPad® 2 or newer

iPod touch® (5th generation) or newer

Android Minimum Requirements

Android OS version 2.3 or later

All resolutions

QUICK STRT GUIDE

Contents Setup Use Troubleshooting Status LED Appendix

Getting to know your HEOS Link

Unpack your HEOS Link from the box and verify that the following items are included:

A HEOS Link B Quick Start Guide C Safety Information Sheets D Warranty

(North America model only)

E Extended Protection Plan

F Audio/Setup cable G RCA cable H Ethernet cable

(North America model only)

I Power cord J IR Direct cable K IR Emitter Cable

NOTE

Please use the power cord included in the box for your device.

Contents Setup Use Troubleshooting Status LED Appendix

Front panel

Status LED

Please refer to the “Status LED table” for LED color and state meaning “Status LED table” (v

p. 55).

Contents Setup Use Troubleshooting Status LED Appendix

Controls

Volume Up/Down buttons (+, –)

Adjusts the HEOS device’s volume level up or down.

Mute button (:)

Mutes or unmutes the HEOS device’s volume.

DC12V 150mA

MAX.

OPTICAL

USB

NETWORK

AUX IN

LINE IN

5V1A

WOOFER

SUB

OUT

OPTICAL

PRE OUT

OUT

COAXIAL

OUT

TRIGGER

OUT

RESET

AC IN

u iytrewq

oQ0

Q2Q1 Q3 Q4

Contents

Back panel

Reset Button (RESET)

Setup Use Troubleshooting Status LED Appendix

Various settings are reset to the factory default values. (v p. 53)

IR Output (IR OUT)

Used to control a Denon AVR, PMA, or System. (v

Trigger Output (DC12 V 150 mA MAX.)

Used to send a 12 V signal to control an external amplifier.

p. 44)

Digital Audio Output (COAXIAL OUT)

Used to connect this unit to audio amplifier, AV receiver of audio system. (v

Digital Audio Output (OPTICAL OUT)

Used to connect this unit to audio amplifier, AV receiver of audio system. (v p. 15)

p. 15)

p. 43)

Digital Audio Input (OPTICAL IN)

Used to connect audio devices with a digital optical cable. (v p. 16)

USB Input (USB 5 V/1 A)

Used to connect USB storage devices. (v

Network Connector (NETWORK)

p. 16)

Used to connect this unit to a wired Ethernet network. (v

AC input (AC IN)

Used to connect the power cord. (v p. 17)

Analog Pre Output (PRE OUT)

Used to connect this unit to audio amplifier, AV receiver of audio system. (v

Subwoofer Output (SUB WOOFER)

p. 15)

Used to connect this unit to a powered subwoofer. (v p. 15)

p. 19)

Contents Setup Use Troubleshooting Status LED Appendix

Analog Line Input (LINE IN)

Used to connect audio devices with a stereo RCA cable. (v p. 16)

AUX Input (AUX IN)

Used to connect audio devices with a 3.5 mm cable. (v Used to add the speaker to your wireless network. (v p. 19)

Connect Button (CONNECT)

Used for Wi-Fi setup.

Connect in Status LED

Indicates the status of this unit. (v

p. 55)

p. 16)

Contents

Setup Use Troubleshooting Status LED Appendix

Placing your HEOS Link

The HEOS Link is designed to add HEOS multi-room audio functionality to an external device which offers audio amplification. You should place your HEOS Link in a convenient location near the amplification device you are connecting it to.

The HEOS Link must be within range of your wireless network.

The HEOS Link is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.

DC12V 150mA MAX.

OPTICAL

USB

NETWORK

AUX IN

LINE IN

5V1A

WOOFER

SUB

OUT

TRIGGER

OUT

RESET

AC IN

PRE OUT

OUT

COAXIAL

OUT

OPTICAL

COAXIAL

AUDIO

OPTICAL

or or

Your amplifier or

AV receiver

DC12V 150mA MAX.

OPTICAL

USB

NETWORK

AUX IN

LINE IN

5V1A

OUT

OPTICAL

PRE OUT

OUT

COAXIAL

OUT

TRIGGER

OUT

RESET

AC IN

WOOFER

SUB

Subwoofer with built-in amplifier

Contents Setup Use Troubleshooting Status LED Appendix

Connecting external devices

Connecting to an amplifier or AV receiver

Connect the PRE OUT, COAXIAL OUT, or OPTICAL OUT output to an available input on your amplifier or AV receiver using the appropriate cables.

Connecting a subwoofer

Connect the SUB WOOFER output to an input on your powered subwoofer or your subwoofer amplifier.

DC12V

150mA

MAX.

USB

NETWORK

5V1A

WOOFER

SUB

OUT

OPTICAL

PRE OUT

OUT

COAXIAL

OUT

TRIGGER

OUT

RESET

AC IN

LINE IN

OPTICAL

AUX IN

AUDIO

OUT

OPTICAL

AUDIO

HEADPHONE

Portable

audio

Digital

device

Analog

device

DC12V 150mA MAX.

OPTICAL

NETWORK

AUX IN

LINE IN

WOOFER

SUB

OUT

OPTICAL

PRE OUT

OUT

COAXIAL

OUT

TRIGGER

OUT

RESET

AC IN

USB

5V1A

USB memory

device

Contents Setup Use Troubleshooting Status LED Appendix

Connecting an audio playback device

Connect the LINE IN, AUX IN or OPTICAL IN input to an audio playback device (CD player, portable music player, etc...) using the appropriate cables.

Connecting a USB storage device

Connect a FAT32 formatted USB mass storage device containing digital music files to any available USB port.

DC12V 150mA

MAX.

OPTICAL

USB

NETWORK

AUX IN

LINE IN

5V1A

WOOFER

SUB

OUT

OPTICAL

PRE OUT

OUT

COAXIAL

OUT

TRIGGER

OUT

RESET

AC IN

for North America

(AC 120 V, 60 Hz)

for Europe

(AC 220 - 240 V, 50/60 Hz)

Contents

Setup Use Troubleshooting Status LED Appendix

Powering your HEOS Link

Connect the power cord included in the box to the back of the HEOS Link and the plug to a wall outlet.

Getting the HEOS app

The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your HEOS system right in the palm of your hand, from anywhere in your home.

Download the HEOS app for iOS or Android by searching App StoreSM, Google Play™ store or Amazon for “HEOS by Denon”.

For the purpose of improvement, the specifications and design are subject to change without notice.

Contents Setup Use Troubleshooting Status LED Appendix

Setup

Setting up your first HEOS Link

Once you have placed your HEOS Link in your listening room and have downloaded the HEOS app, you are ready to configure your HEOS Link for music playback. This involves following a few simple steps to get the HEOS Link connected to your existing home network:

Caution

DO NOT connect the Ethernet cable if you are connecting your HEOS Link to a wireless network. If you are connecting the HEOS Link to a wired

network, use an Ethernet cable to connect the HEOS Link to your network or router.

Make sure your mobile device is connected to your

wireless network (the same network you want your HEOS Link connected to). You can check this in the Settings - Wi-Fi menu of your iOS or Android device.

NOTE

If your wireless network is secure, make sure you know the password to join

your network.

Make sure you have the included

Audio/Setup cable handy.

Launch the HEOS app on your

mobile device.

Tap the “Setup Now” button at the top of the screen.

Follow the instructions to add the HEOS Link to your

wireless network. (The Wi-Fi settings from your mobile device will be copied to the HEOS Link via the audio cable.)

NOTE

If you have any problems connecting your HEOS device, jump to the

Troubleshooting section (v p. 49).

Music

Add Device

Settings

Music

Contents

Setup Use Troubleshooting Status LED Appendix

Adding more HEOS devices

The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 devices to your HEOS system.

Adding wired HEOS devices

Just connect the HEOS devices to your home network using an Ethernet cable and the HEOS devices will appear on your HEOS app as a new room in the “Rooms” screen.

At your convenience, you can assign a name to the HEOS devices to indicate which room you have it placed in.

Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).

Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.

Adding wireless HEOS devices

You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the instructions:

Now PlayingMusicRooms

Song Name 5

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Outside

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Contents

Setup Use Troubleshooting Status LED Appendix

Use

Using your HEOS Link

Once you have your HEOS Link connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different in every room or the same music perfectly synchronized in all rooms. It’s up to you!

Selecting a room

If you have more than one HEOS Link, you must tell the HEOS system which one you want to control:

Tap the “Rooms” tab.

Select the Room you want to control.

Select the “Music” tab to select a music source or the

“Now Playing” tab to control what is currently playing in the selected room.

Audio signal

Contents Setup Use Troubleshooting Status LED Appendix

Listening to radio

The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music” menu and browse among the 100,000 stations neatly organized into popular categories and select a station that appeals to your mood.

NOTE

If you have a TuneIn account, you can sign into the TuneIn service under Settings Music Sources - TuneIn, and access all of your “My Favorites” TuneIn stations.

Playing music stored on your mobile device

Tap the “Music” tab.

Select “This iPhone/iPod/iPad/Phone”.

Browse the local music on your phone and select

something to play.

NAS (Network Attached PC Storage)

Audio signal

Contents

Setup Use Troubleshooting Status LED Appendix

Playing music from your networked PC or NAS

Select “Music Servers” from the “Music” tab.

Select the name of your networked PC or NAS (network

attached storage) server.

Browse the music on your PC/NAS and select

something to play.

Audio signal

Contents

Setup Use Troubleshooting Status LED Appendix

Playing music from an external audio device

Connect an external audio device to the digital optical,

analog RCA stereo or analog 3.5 mm stereo input on the back of the HEOS Link.

Select “Inputs” from the “Music” tab.

Select the name of the HEOS Link and which input to

which you connected the audio device in step 1.

Initiate playback on the audio device.

NOTE

When a stereo audio cable is connected to AUX IN, the source automatically

switches to Inputs.

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