Denon HEOS HomeCinema Owners Manual

Contents

Setup Use Troubleshooting Status LED Appendix

WIRELESS TV SOUND SYSTEM

Owner’s Manual

HEOS HomeCinema

Contents Setup Use Troubleshooting Status LED Appendix

Contents

Introduction Before your begin

System requirements

Network requirements Controller requirements

Getting to know your HEOS HomeCinema

Front panel of soundbar Control of soundbar Back panel Subwoofer

Placing your HEOS speaker

Placing your HEOS HomeCinema

Wall-Mounting Powering your HEOS speaker Getting the HEOS app

Setting up your first HEOS HomeCinema Adding more HEOS devices

Adding wired speakers Adding wireless HEOS devices

Using your HEOS HomeCinema for TV

Connecting to your TV 6 6 7 8

10 11 12 14 15 15 17 18 18

19 20

20 20

HDMI connection Setting the HDMI control function Disable your television’s speakers

1) Playing HDMI (ARC) - Best choice

2) Playing HDMI (without ARC) - Better choice

3) Playing digital optical input - Good choice

4) Playing digital coaxial input - Good choice

Connecting HEOS HomeCinema to your HDMI equipment

Listening to TV Audio

Adjusting the dialog sound Listening at night Adjusting sound mode Checking the audio status

Using your HEOS HomeCinema for music

Selecting a room/speaker

Listening to radio

Playing music stored on your mobile device

Playing music from your networked PC or NAS

Playing music from a USB device

Playing music from the AUX input

Managing AUX inputs

Changing the name of the AUX inputs Hiding an AUX input

Managing your phone

21 21 21 22 23 24 25 26 27 28 28 28 28 28

29 30 30 31 32 33 34 34 34 35

Contents Setup Use Troubleshooting Status LED Appendix

HEOS account

What is a HEOS account? Why do I need a HEOS account? Signing up for a HEOS account Changing your HEOS account

Playing from streaming music services

Adding a music service Changing music service settings

Listening to the same music in multiple rooms

Grouping rooms Ungrouping rooms Grouping all rooms (party mode) Ungrouping all rooms

Using the now playing queue

Play Now Play Now & Replace Queue Play Next

Add to End of Queue Rearranging the now playing queue Deleting songs from the play queue Deleting all songs from the play queue Saving playlists Performing repeat and shuffle playback Using the favorite

Adding to HEOS favorite

Deleting station from the HEOS favorite

Making speaker adjustments

36 36 36 36 37 37 37 38 38 39 40 41 42 42 42 42 42 43 43 44 44 44 45 45 45

Changing the name Changing the wireless network connection Changing the equalizer and subwoofer level Adjusting the audio quality Changing the TV connection Adjusting the status light brightness Setting the TV Input and Auto-Play Controlling your HEOS HomeCinema Advanced settings

Network settings About wireless power saving Firmware upgrade About

46 46 47 47 48 48 48 49 49 49 50 50 51

Contents Setup Use Troubleshooting Status LED Appendix

Updating your system Advanced features

Sharing music from your mobile device Wireless performance Submit diagnostics Resetting your controller app Pairing the soundbar and subwoofer

Power management

Power modes

Quick Start Mode

Deep Standby

Off

Basic troubleshooting

No sound No subwoofer sound, sound interrupted, or noise occurring Distorted sound from the HEOS HomeCinema Trouble teaching HEOS HomeCinema remote control commands Television speakers keep getting turned back up My speaker won’t connect to my network using the audio cable Music cuts out or delays sometimes I hear a delay when using the external input with my TV Connecting to a WPS network Resetting your speaker Restoring the speaker to factory defaults HEOS HomeCinema takes long time to turn on Contact Denon

Status LED table

Supported file types and codecs

53 53 54 54 54

55 55 55 55

56 56 57 57 57 58 59 59 60 60 61 61 62

Supported audio formats (Coaxial/Optical)

Specifications

Speaker specifications

Soundbar Subwoofer

Information

Trademarks License

License information for the software used in the unit

63 71

72 72 73

74 75 75

HEOS HomeCinema QUICK START GUIDE

Contents

Setup Use Troubleshooting Status LED Appendix

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.

NOTE

THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.

For latest information, please visit http://www.HEOSbyDenon.com

Introduction

The HEOS HomeCinema is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from your own music library or from many online streaming music services.

True multi-room audio - play different songs in different rooms or the same song in every room

Utilizes your existing home wireless network for quick and easy setup

Industry leading microsecond audio synchronization between HEOS device

Legendary Denon audio quality

If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with

your HEOS device).

Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS HomeCinema.

Contents

Setup Use Troubleshooting Status LED Appendix

Before your begin

NOTE

If you have already installed at least one HEOS device, please skip to the section “Adding more HEOS devices” (v p. 20).

System requirements

Before you begin installing your first HEOS device, please make sure you understand and meet a few basic requirements.

Network requirements

Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.

Contents Setup Use Troubleshooting Status LED Appendix

Controller requirements

You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements:

iOS Minimum Requirements

iOS version 7.0 or later

iPhone® 4 or newer

iPad® 2 or newer

iPod touch® (5th generation) or newer

Android Minimum Requirements

Android OS version 4.0 or later

All resolutions

HEOS HomeCinema Soundbar

(Soundbar)

HEOS HomeCinema Subwoofer

(Subwoofer)

Quick Start Guide

Warranty

(North America model only)

Extended Protection Plan

(North America model only)

Audio/Setup cable HDMI cable Digital optical cable

RCA to 3.5mm adaptor

QUIC

K STRT

GUIDE

Safety Instructions

Contents

Setup Use Troubleshooting Status LED Appendix

Getting to know your HEOS HomeCinema

Unpack your speaker from the box and verify that the following items are included:

Ethernet cable IR blaster

Short feet

(3/4 inch / 19 mm)

Tall feet

(1 1/4 inch / 31 mm)

Power cord for Soundbar

(3.28 ft / 1.0 m)

AC adaptor for Soundbar

Non-skid adhesive pads for Soundbar

Power cord for Subwoofer

(6.56 ft / 2.0 m)

Non-skid adhesive

pads for Subwoofer

Wall mount Template

Contents Setup Use Troubleshooting Status LED Appendix

NOTE

Please use the power supply and power cord included in the box for your device.

Contents Setup Use Troubleshooting Status LED Appendix

Front panel of soundbar

Status LED

Please refer to the “Status LED table” for LED color and state meaning. (v

p. 63)

q w

Contents Setup Use Troubleshooting Status LED Appendix

Control of soundbar

Volume up/down buttons (+, –)

Adjusts the HEOS device’s volume level up or down.

Mute button (:)

Mutes or unmutes the HEOS device’s volume.

Q1Q

Contents Setup Use Troubleshooting Status LED Appendix

Back panel

HDMI OUT to TV (ARC)

Used to connect to the TV with an HDMI cable. (Compatible with the ARC function)

HDMI IN

Used to connect to the HDMI equipment with an HDMI cable.

Power Input (DC24V 3.75A)

Used to connect the external power supply (v

IR OUT

Used to connect the supplied IR Blaster.

p. 18).

COAXIAL IN

Used to connect to television's coaxial digital audio.

OPTICAL IN

Used to connect to television's optical digital out.

AUX IN

Used to connect to television's rear panel audio out.

Used to add the speaker to your wireless network (v p. 20).

Network Connector (NETWORK)

Used to connect this unit to a wired Ethernet network (v

p. 20).

Q1Q

Contents Setup Use Troubleshooting Status LED Appendix

USB Input (USB)

Used to connect USB storage devices.

Reset Button (RESET)

Various settings are reset to the factory default values (v p. 60).

Pair Button (PAIR)

Used to re-pair with subwoofer (Pre-paired at the factory.)

Connect Button (CONNECT)

Used for Wi-Fi setup (v

Connect in Status LED

Indicates the status of this unit (v p. 63).

p. 60).

ewq

Contents

Subwoofer

Power Input (AC IN)

Used to connect the external power supply.

Status LED

Pair Button (PAIR)

Used to re-pair with soundbar (Pre-paired at the factory.)

Setup Use Troubleshooting Status LED Appendix

Feet

IR OUT

AUX IN

COAXIAL IN

OPTICAL IN

Contents

Setup Use Troubleshooting Status LED Appendix

Placing your HEOS speaker

You can place your HEOS speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to place your speaker…

The HEOS speaker must be within range of your wireless network.

Place the speaker across the room from where you will be listening, as close to ear level as possible.

The HEOS speaker is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.

Placing your HEOS HomeCinema

The soundbar of the HEOS HomeCinema should be place as close as possible to the television screen. It should be centered left-to-right with the screen, and ideally no more than a few inches above or below. The most common location is below the screen. Sometimes this location can be difficult, because the base of the TV gets in the way. The HEOS HomeCinema has two sets of feet – 19 mm and 31 mm high – that raise the soundbar off the shelf, for a more stable and attractive installation when used with this type of television.

NOTE

Depending on your TV model or installation location, the remote control receiver

on the TV may be hidden by the soundbar, preventing the remote control from being used because the remote control signals cannot reach the TV. In this case, connect the supplied IR Blaster. Attach the tip of the IR Blaster near the TV remote control signal receiver and check that the remote control can be used to control the TV.

Contents Setup Use Troubleshooting Status LED Appendix

You may also place HEOS HomeCinema soundbar on a shelf, or furniture, above or below the screen. It should be centered with the screen, and ideally no more than a few inches above or below. The system will usually sound best when the front of the soundbar is close to, or flush with, the front edge of the furniture or shelf on which it rests. This reduces unwanted sound reflections.

Place the wireless subwoofer anywhere in the room. For the best sound, place the subwoofer near a wall or corner, within 6 meters of the soundbar, and on the same side of the room as the soundbar. The wireless subwoofer range is 8 meters. Wireless subwoofer can be positioned vertically or horizontally. Attach the supplied non-slip stickers to the subwoofer.

NOTE

Don’t put the subwoofer where curtains or furniture will block the sound. The port

on the back of the subwoofer cabinet should be unobstructed.

Wall Mounting Keyholes

Contents Setup Use Troubleshooting Status LED Appendix

Wall-Mounting

The HEOS HomeCinema soundbar can be wall-mounted using the integrated keyhole mounts. A mounting template can be found in the product carton. Using a level, position and tape the template to the wall in the desired location. Install hardware* using the template as a guide and then remove the mounting template from the wall. Connect the audio and power cables prior to mounting the soundbar on the wall.

Consult a person knowledgeable about your wall type to recommend suitable

hardware for hanging the speaker.

NOTE

To ensure safety, request a contractor perform the mounting work when mounting

onto a wall. In order to use the unit safely, do not place items on or hang items from the unit.

Be sure to fix connection cables to the wall to ensure that cannot be pulled or

tripped over causing the unit to fall. Check that the unit is mounted safely after the mounting work is complete. Recommend installing a safety wire (not included) at the safety wiring hole on the bottom of the soundbar in order to prevent injury to the user and others or damage to property should the soundbar fall for some reason.

Also, periodically check the safety of the unit and whether there is a possibility that

the unit may fall. Denon cannot accept any responsibility for damage, injury or accidents caused by

problems with the mounting location or mounting method.

Soundbar

Subwoofer

Contents

Setup Use Troubleshooting Status LED Appendix

Powering your HEOS speaker

Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching between 100 - 240 V.

Getting the HEOS app

The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your HEOS system right in the palm of your hand, from anywhere in your home.

Download the HEOS app for iOS or Android by searching App StoreSM, Google Play™ store or Amazon for “HEOS by Denon”.

For the purpose of improvement, the specifications and design are subject to change without notice.

Contents Setup Use Troubleshooting Status LED Appendix

Setup

Setting up your first HEOS HomeCinema

Once you have placed your HEOS HomeCinema in your listening room and have downloaded the HEOS app, you are ready to configure your HEOS HomeCinema for music playback. This involves following a few simple steps to get the speaker connected to your existing home network:

Caution

DO NOT connect the Ethernet cable if you are connecting your HEOS HomeCinema to a wireless network. If you are connecting the speaker to a wired

network, use an Ethernet cable to connect the speaker to your network or router.

Make sure your mobile device is connected to your

wireless network (the same network you want your speakers connected to).

You can check this in the Settings - Wi-Fi menu of your iOS or Android device.

NOTE

If your wireless network is secure, make sure you know the password to join

your network.

Make sure you have the included

Audio/Setup cable handy.

Launch the HEOS app on your

mobile device.

Tap the “Setup Now” button at the top of the screen.

Follow the instructions to add the HEOS HomeCinema

to your wireless network and to select an input on your HEOS HomeCinema.

The Wi-Fi settings from your mobile device will be copied to the HEOS HomeCinema via the audio cable.

NOTE

If you have any problems connecting your HEOS device, jump to the

Troubleshooting section. (v p. 56)

Music

Add Device

Settings

Music

Contents

Setup Use Troubleshooting Status LED Appendix

Adding more HEOS devices

The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your HEOS system.

Adding wired speakers

Just connect the HEOS devices to your home network using an Ethernet cable and the HEOS device will appear on your HEOS app as a new room in the Rooms screen.

At your convenience, you can assign a name to the HEOS device to indicate which room you have it placed in.

Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).

Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.

Adding wireless HEOS devices

You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the instructions:

Contents Setup Use Troubleshooting Status LED Appendix

Using your HEOS HomeCinema for TV

Once you have your HEOS HomeCinema connected to your television and the HEOS app installed on your mobile device, it’s easy to start enjoying your television sound.

“Setup Assistant” can be re-executed when changing the TV connection. (v

Connecting to your TV

p. 48)

HDMI connection

You can enjoy high quality audio and video playback by connecting this unit and a TV or this unit and a device such as a Blu-ray Disc recorder or game console using a HDMI cable to transmit high resolution digital video signals and Blu-ray Disc audio signals.

ARC (Audio Return Channel) function

The TV audio can be played back through this unit using the HDMI cable used to connect this unit to the TV (*1).

The TV also needs to be compatible with the ARC function.

HDMI control function

You can switch off the power, switch input source and adjust the volume of this unit using the TV (*2) remote control.

The TV also needs to be compatible with the HDMI control function. This

function may not operate due to connected devices or settings.

Setting the HDMI control function

When the connection to the TV is the same as 1) or 2), enable the HDMI control function on the TV. If the TV is compatible with the ARC function, enable the ARC function on the TV. (See the TV Owner’s Manual for details.)

Setup

Audio

TV Speaker

On Off

Contents

Disable your television’s speakers

Setup Use Troubleshooting Status LED Appendix

When the connection to the TV is the same as 3) – 4), disable your television’s built-in speakers when using HEOS HomeCinema. Usually, this is done with an on-screen setup menu on your television. Look for an “Audio” or “Sound” sub-menu, and a “Speakers Off”, “Disable Speakers”, “External Speakers” or similar menu item. Some televisions have a switch on the rear panel to disable the built-in speakers.

HDMI OUT (ARC) TO TV

HDMI IN

DC24V 3.75A

HDMI INPUT

(ARC)

Television rear panel

HDMI control / Audio

Soundbar

Contents Setup Use Troubleshooting Status LED Appendix

1) Playing HDMI (ARC) - Best choice

If your television has an ARC (audio return channel) HDMI connector, connect it to the HDMI output of the HEOS HomeCinema. This will provide the best sound and several other benefits.

Connect your television with an ARC (audio return

channel) HDMI connector to the HDMI OUT (ARC) on your HEOS HomeCinema using the included HDMI cable.

Select “TV” from the music tab.

Select the name of the HEOS HomeCinema to which

you connected the television in step 1.

The sound from your television can be played directly

on the HEOS HomeCinema.

NOTE

The TV also needs to be compatible with the ARC function.

Turn the TV HDMI control function on. See the TV Owner’s Manual for details.

HDMI OUT (ARC)

DC IN

TO TV

HDMI IN

IR OUT

AUX IN

COAX IN

OPTICAL IN

DIGITAL AUDIO

OPTICAL OUTPUT

HDMI INPUT

Television rear panel

Soundbar

HDMI Control

Audio

HDMI OUT (ARC)

DC IN

TO TV

HDMI IN

IR OUT

AUX IN

COAX IN

OPTICAL IN

DIGITAL AUDIO

COAXIAL

OUTPUT

HDMI INPUT

Television rear panel

Audio

HDMI Control

Soundbar

Contents

Setup Use Troubleshooting Status LED Appendix

2) Playing HDMI (without ARC) - Better choice

Connect to a TV that is not compatible with the ARC (Audio Return Channel) function using the HDMI cable and audio input cable.

Connect your television with an HDMI connector to

HDMI OUT (ARC) on your HEOS HomeCinema using the included HDMI cable.

Connect your television to your HEOS HomeCinema

using either an included digital optical cable or a digital coaxial cable (not included).

Select “TV” from the music tab.

Select the name of the HEOS HomeCinema to which

you connected the television in step 1 and 2.

The sound from your television can be played directly

on the HEOS HomeCinema.

NOTE

The TV audio cannot be played back on this unit when it is only connected with the

HDMI cable.

IR OUT

AUX IN

COAX IN

OPTICAL IN

DIGITAL AUDIO

OPTICAL OUTPUT

Television rear panel

Soundbar

Contents Setup Use Troubleshooting Status LED Appendix

3) Playing digital optical input - Good choice

A digital optical cable connection from the television also provides excellent sound.

Connect your television with an optical output to the

OPTICAL IN on your HEOS HomeCinema using the included Digital Optical cable.

Select “TV” from the music tab.

Select the name of the HEOS HomeCinema to which

you connected the television in step 1.

The sound from your television can be played directly

on the HEOS HomeCinema.

The optical connector looks square, but it is “keyed” and will only plug in one way; don't force it.

IR OUT

AUX IN

COAX IN

OPTICAL IN

DIGITAL AUDIO

COAXIAL OUTPUT

Television rear panel

Soundbar

Contents Setup Use Troubleshooting Status LED Appendix

4) Playing digital coaxial input - Good choice

Another way to supply a digital audio signal to the HEOS HomeCinema.

Connect your television with an optical output to the

COAX IN on your HEOS HomeCinema using an “RCA” type cable (not included).

Select “TV” from the music tab.

Select the name of the HEOS HomeCinema to which

you connected the television in step 1.

The sound from your television can be played directly

on the HEOS HomeCinema.

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