Denon HEOS AVR Owners Manual

Contents

Setup Use Troubleshooting Status LED Appendix

WIRELESS AV RECEIVER

Owner’s Manual

HEOS AVR

Contents Setup Use Troubleshooting Status LED Appendix

Contents

Introduction Before your begin

System requirements

Network requirements Controller requirements

Getting to know your HEOS AVR

Front panel Bottom Back panel Remote control unit

Placing your HEOS AVR

Connecting speakers

About the cable labels for channel identification

Before using the remote control unit

Replacing the battery

Operating range of the remote control unit Powering your HEOS AVR Getting the HEOS app

Setting up your first HEOS AVR

Adding more HEOS devices

Adding wired HEOS devices

Adding wireless HEOS devices

Connecting devices

Connecting to your TV 10 11 11 12

14 15 16 16 17 18 19

HDMI connection Setting the HDMI control function Disable your television’s speakers Playing HDMI (ARC) - Best choice Playing HDMI (without ARC) - Better choice

Connectiong an other devices

Connecting to your HDMI equipment Connecting an audio playback device Connecting a USB storage device IR repeater

Pairing a HEOS Subwoofer and Surrounds

Pairing the HEOS Subwoofer Adding surround speakers Unpairing HEOS Subwoofer and Surrounds

20 21

21 21

22 22 22 23 24 25 26 26 26 27 27 28 29 29 30

Contents Setup Use Troubleshooting Status LED Appendix

Using your HEOS AVR

HEOS account

What is a HEOS account? Why do I need a HEOS account?

Signing up for a HEOS account Selecting a room/device Listening to the same music in multiple rooms

Grouping rooms

Ungrouping rooms

Grouping all rooms (party mode)

Ungrouping all rooms Selecting the music track or station from music sources Rearranging the now playing queue Deleting songs from the play queue Deleting all songs from the play queue Saving playlists Quick Select function Watching TV Watching other device Listening to radio Playing music stored on your mobile device Playing music from your networked PC or NAS Streaming an external audio device to any HEOS device Playing music from a USB device

31 31 31 31 31 32 32 33 34 35 36 38 38 39 39 40 41 42 43 44 45 46 47

Playing music from Bluetooth device

Pairing the HEOS device with your Bluetooth devices

Playing from streaming music services

Adding a music service Changing music service settings

Managing inputs

Changing the name of the inputs

Hiding an input Managing your phone Using the favorite

Adding to HEOS favorite

Deleting station from the HEOS favorite

48 48 49 49 49 50 50 50 51 52 52 52

Contents Setup Use Troubleshooting Status LED Appendix

Making adjustments

Adjusting the audio quality Changing the TV connection Adjusting the TV input TV Sound Grouping Changing the name of Quick Select Adjusting the status light brightness

Updating your system Advanced features

Wireless performance

Power management

Power modes

Quick Start Mode Deep Standby Off

Basic troubleshooting

53 54 54 54 55 55

56 57

58 58 58 58

My HEOS device won’t connect to my network using the audio cable

Cannot pair a Bluetooth mobile device with the HEOS device Cannot hear Bluetooth music My HEOS device turns off and the status LED flashes in red Music cuts out or delays sometimes I hear a delay when using the external input with my TV I hear distortion when using the AUX input Connecting to a WPS network Resetting your HEOS device Restoring the HEOS device to factory defaults Contact Denon

Status LED table Supported file types and codecs

Supported audio formats (Coaxial/Optical)

Specifications Information

Trademarks License

License information for the software used in the unit

59 59 59 60 60 60 61 61 62 62 63

64 72

73 76

76 77 77

HEOS AVR QUICK START GUIDE

Contents

Setup Use Troubleshooting Status LED Appendix

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.

NOTE

THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.

For latest information, please visit http://www.HEOSbyDenon.com

Introduction

The HEOS AVR is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from your own music library or from many online streaming music services.

True multi-room audio - play different songs in different rooms or the same song in every room

Utilizes your existing home wireless network for quick and easy setup

Industry leading microsecond audio synchronization between HEOS device

Legendary Denon audio quality

If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with

your HEOS device).

Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS AVR.

Contents

Setup Use Troubleshooting Status LED Appendix

Before your begin

NOTE

If you have already installed at least one HEOS device, please skip to the section “Adding more HEOS devices” (v p. 21).

System requirements

Before you begin installing your first HEOS device, please make sure you understand and meet a few basic requirements.

Network requirements

Wireless Router - In order to use your HEOS music system, you must have a working wireless (Wi-Fi) or ethernet network in your home. Even when connected to an Ethernet network, a Wi-Fi connection to the router is required to control the system using the HEOS Control app. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.

Contents Setup Use Troubleshooting Status LED Appendix

Controller requirements

You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements:

iOS Minimum Requirements

iOS version 7.0 or later

iPhone® 4 or newer

iPad® 2 or newer

iPod touch® (5th generation) or newer

Android Minimum Requirements

Android OS version 4.0 or later

All resolutions

UICK STRT

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HEOS AVR Quick Start Guide

Safety instructions

Thank you note

Cable labels

Extended Protection Plan (North America model only)

Warranty (North America model only)

Contents

Setup Use Troubleshooting Status LED Appendix

Getting to know your HEOS AVR

Unpack your HEOS AVR from the box and verify that the following items are included:

Power cord 1/8 inch (3.5 mm) setup cable Ethernet cable

Remote control unit (include battery)

Optical cable

HDMI cable

Contents Setup Use Troubleshooting Status LED Appendix

NOTE

Please use the power cord included in the box for your device.

q w

Contents Setup Use Troubleshooting Status LED Appendix

Front panel

Volume knob

This adjusts the volume level.

Volume LED

Lights according to the volume.

Status LED

Please refer to the “Status LED table” for LED color and state meaning. (v

Remote control sensor

This receives signals from the remote control unit.

p. 64)

e o Q0w

r t

Q2Q

Contents

Back panel

HDMI connectors (HDMI IN)

Used to connect to the HDMI equipment with an HDMI cable. (v p. 26)

HDMI connector to TV (HDMI OUT)

Used to connect to the TV with an HDMI cable. (Compatible with the ARC function) (v p. 22)

Digital audio connectors (DIGITAL IN)

Used to connect devices equipped with digital audio outputs. (v p. 26)

Analog audio connectors (LINE IN)

Used to connect audio devices with a stereo RCA cable.

p. 26)

Bluetooth button (V)

Used in the Bluetooth pairing settings. (v p. 48)

AUX jack (AUX IN)

Used to connect audio devices with a 1/8 inch (3.5 mm) cable. (v

p. 26)

Used to add the HEOS device to your wireless network. (v p. 20)

Setup Use Troubleshooting Status LED Appendix

CONNECT button

Used for Wi-Fi setup.

Connect in status LED

Indicates the status of this unit. (v

USB port

Used to connect USB storage devices. (v

NETWORK connector

Used to connect this unit to a wired Ethernet network. (v p. 21)

Speaker terminals (SPEAKERS)

Used to connect speakers. (v

Subwoofer connector (SUBWOOFER)

Used to connect this unit to a powered subwoofer. (v

REMOTE CONTROL jack (IR IN)

Used to connect infrared receivers/transmitters in order to operate this unit and external devices from a different room. (v

AC inlet (AC IN)

Used to connect the power cord. (v p. 18)

p. 64)

p. 27)

p. 14)

p. 27)

Contents

Remote control unit

Setup Use Troubleshooting Status LED Appendix

Mute button (:)

This mutes the output audio.

Quick Select buttons (1 – 6)

These call up settings registered to each button, such as input source, volume level and sound mode settings. (v

Volume up/down buttons (+, -)

These adjusts the volume level.

Power button (X)

This toggles the power mode of this unit.

Press the Power button on the remote control unit to switch to Quick

Start Mode. Press and hold the Power button on the remote control unit for more

than 3 seconds to switch to Deep Standby.

System buttons

These perform playback related operations.

Reverse-skip / Forward-skip buttons (8, 9)

Play/pause button (1/3)

Used in the Bluetooth pairing settings. (v

p. 40)

p. 48)

Contents

Setup Use Troubleshooting Status LED Appendix

Setup

Placing your HEOS AVR

The HEOS AVR is designed to add HEOS multi-room audio functionality to an external device which offers audio amplification. You should place your HEOS AVR in a convenient location near the speakers you are connecting it to.

The HEOS AVR must be within range of your wireless network.

FR FL C SR SL

Subwoofer with built-in amplifier

Contents

Setup Use Troubleshooting Status LED Appendix

Connecting speakers

Carefully check the left (L) and right (R) channels and + (red) and – (black) polarities on the speakers being connected to this unit, and be sure to connect the channels and polarities correctly.

Peel off about 3/8 inch (10 mm) of sheathing from the

tip of the speaker cable, then either twist the core wire tightly or terminate it.

Turn the speaker terminal counterclockwise to loosen

it.

Insert the speaker cable’s core wire to the hilt into the

speaker terminal.

Turn the speaker terminal clockwise to tighten it.

NOTE

Disconnect this unit’s power plug from the power outlet before connecting the

speakers. Also, turn off any connected powered subwoofers. Connect so that the speaker cable core wires do not protrude from the speaker

terminal. The protection circuit may be activated if the core wires touch the rear panel or if the + and – sides touch each other.

Never touch the speaker terminals while the power cord is connected. Doing so

could result in electric shock. Use speakers with an impedance of 4 – 16 Ω/ohms. The protection circuit may be

activated if speakers with an impedance other than specified are used.

Speaker

HEOS AVR

Contents

Setup Use Troubleshooting Status LED Appendix

About the cable labels for channel

identification

The channel display section for speaker terminals on the rear panel is color-coded for each channel to be identifiable.

Attach the cable label corresponding to each speaker to each speaker cable. This makes it easy to connect the correct cable to the speaker terminals on the rear panel.

Speaker terminals Color

FRONT R Red

FRONT L White

CENTER Green

SURROUND R Blue

SURROUND L Light blue

SUBWOOFER Black

Attach the cable label for each channel to its speaker cable as shown in the diagram.

Refer to the table and attach the label to each speaker cable. Then, make connection so that the color of the speaker terminal

matches that of the cable label.

[How to attach the cable labels]

Contents Setup Use Troubleshooting Status LED Appendix

Before using the remote control unit

The remote control unit has a built-in lithium battery. Pull out the insulation sheet before use.

Replacing the battery

1. Pull the groove on the left side of the battery case at the bottom of the reverse side of the remote control unit to the right.

2. In this state, pull the battery case downwards.

3. Insert the lithium battery (CR2025) correctly into the battery compartment as indicated.

4. Replace the battery case in the original position.

NOTE

When inserting the lithium battery, be sure to do so in the proper direction,

following the q and w marks in the battery compartment. If the battery should have a leakage, immediately replace and dispose of the

battery. In this case, there is a risk of burn when the liquid comes in contact with skins or clothes, so a great care should be taken. If the liquid accidentally comes in contact, wash with tap water and consult a doctor.

Remove the battery from the remote control unit if it will not be in use for long

periods.

Approx. 23 ft/7 m

30°30°

Contents Setup Use Troubleshooting Status LED Appendix

Operating range of the remote control unit

Point the remote control unit at the remote sensor when operating it. The HEOS AVR remote sensor is installed on the front right foot of the

set.

NOTE

To ensure the remote control unit operates correctly, make sure there is

nothing obstructing the remote sensor.

for North America

(AC 120 V, 60 Hz)

for Europe

(AC 220 - 240 V, 50/60 Hz)

Contents

Setup Use Troubleshooting Status LED Appendix

Powering your HEOS AVR

Connect the power cord included in the box to the back of the HEOS AVR and the plug to a wall outlet.

Contents Setup Use Troubleshooting Status LED Appendix

Getting the HEOS app

The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your HEOS system right in the palm of your hand, from anywhere in your home.

Download the HEOS app for iOS or Android by searching App Store®, Google Play™ store or Amazon for “HEOS”.

For the purpose of improvement, the specifications and design are subject to change without notice.

Contents Setup Use Troubleshooting Status LED Appendix

Setting up your first HEOS AVR

Once you have placed your HEOS AVR in your listening room and have downloaded the HEOS app, you are ready to configure your HEOS AVR for music playback. This involves following a few simple steps to get the HEOS AVR connected to your existing home network:

Caution

DO NOT connect the Ethernet cable if you are connecting your HEOS AVR to a wireless network. If you are connecting the HEOS AVR to a wired

network, use an Ethernet cable to connect the HEOS AVR to your network or router.

Make sure your mobile device is connected to your

wireless network (the same network you want your HEOS AVR connected to).

You can check this in the Settings - Wi-Fi menu of your iOS or Android device.

NOTE

If your wireless network is secure, make sure you know the password to join

your network.

Make sure you have the included 1/8

inch (3.5 mm) setup cable handy.

Launch the HEOS app on your

mobile device.

Tap the “Setup Now” button at the top of the screen.

Follow the instructions to add the HEOS AVR to your

wireless network.

The Wi-Fi settings from your mobile device will be copied to the HEOS AVR via the audio cable.

NOTE

If you have any problems connecting your HEOS device, jump to the

Troubleshooting section. (v p. 59)

Add Device

SettingsMusic

Contents

Setup Use Troubleshooting Status LED Appendix

Adding more HEOS devices

The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 devices to your HEOS system.

Adding wired HEOS devices

Just connect the HEOS devices to your home network using an Ethernet cable and the HEOS devices will appear on your HEOS app as a new room in the “Rooms” screen.

At your convenience, you can assign a name to the HEOS devices to indicate which room you have it placed in.

Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).

Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.

Adding wireless HEOS devices

You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the instructions:

Contents

Setup Use Troubleshooting Status LED Appendix

Connecting devices

When you run HEOS AVR for the first time, "Setup Assistant" will be executed automatically.

You can start "Setup Assistant" anytime from setup menu,when you want to change the configurations. “Changing the TV connection” (v p. 54)

Connecting to your TV

HDMI connection

You can enjoy high quality audio and video playback by connecting this unit and a TV or this unit and a device such as a Blu-ray Disc recorder or game console using a HDMI cable to transmit high resolution digital video signals and Blu-ray Disc audio signals.

ARC (Audio Return Channel) function

The TV audio can be played back through this unit using the HDMI cable used to connect this unit to the TV (*).

The TV also needs to be compatible with the ARC function.

Setting the HDMI control function

Enable the HDMI control function on the TV. If the TV is compatible with the ARC function, enable the ARC function on the TV. (See the TV Owner’s Manual for details.)

Setup

Audio

TV Speaker

On Off

Contents

Disable your television’s speakers

Setup Use Troubleshooting Status LED Appendix

Disable your television’s built-in speakers when using HEOS AVR. Usually, this is done with an on-screen setup menu on your television. Look for an “Audio” or “Sound” sub-menu, and a “Speakers Off”, “Disable Speakers”, “External Speakers” or similar menu item. Some televisions have a switch on the rear panel to disable the built-in speakers.

HDMI INPUT

(ARC)

Contents

Playing HDMI (ARC) - Best choice

If your TV has an ARC (Audio Return Channel) HDMI connector, connect it to the HDMI output of the HEOS AVR. This will provide the best sound and several other benefits.

Connect your TV with an ARC (Audio Return Channel)

HDMI connector to the HDMI OUT (ARC) connector on your HEOS AVR using the included HDMI cable.

Select “TV” from the music tab.

Select the name of the HEOS AVR to which you

connected the TV in step 1.

The sound from your TV can be played directly on the

HEOS AVR.

NOTE

The TV also needs to be compatible with the ARC function.

Turn the TV HDMI control function on. See the TV Owner’s Manual for details. To change the input automatically, you can set the default TV input in the setup

menu.“Adjusting the TV input” (v p. 54)

Setup Use Troubleshooting Status LED Appendix

DIGITAL AUDIO

OPTICAL OUTPUT

DIGITAL AUDIO

COAXIAL OUTPUT

HDMI INPUT

Contents

Playing HDMI (without ARC) - Better choice

Connect to a TV that is not compatible with the ARC (Audio Return Channel) function using the HDMI cable and audio input cable.

Connect your TV with an HDMI connector to HDMI OUT

(ARC) connector on your HEOS AVR using the included HDMI cable.

Connect your TV to your HEOS AVR using either an

included optical cable or a coaxial cable (not included).

Select “TV” from the music tab.

Select the name of the HEOS AVR to which you

connected the TV in step 1 and 2.

The sound from your TV can be played directly on the

HEOS AVR.

NOTE

The TV audio cannot be played back on this unit when it is only connected with the

HDMI cable. To change the input automatically, you can set the default TV input in the setup

menu.“Adjusting the TV input” (v p. 54)

Setup Use Troubleshooting Status LED Appendix

HDMI OUTPUT

HDMI equipment

AUDIO

OUT

OPTICAL

AUDIO

HEADPHONE

OUT

COAXIAL

Portable

audio device

Digital device

Analog

device

Contents Setup Use Troubleshooting Status LED Appendix

Connectiong an other devices

Connecting to your HDMI equipment

You can play back from a device that has a HDMI terminal, such as a Bluray disc recorder or game console.

Connecting an audio playback device

Connect the LINE IN, AUX IN or DIGITAL IN input to an audio playback device (CD player, portable music player, etc...) using the appropriate cables.

USB strage

device

Infrared

sensor

Infrared

retransmitter

Output Input

AUX

OUT

Contents

Setup Use Troubleshooting Status LED Appendix

Connecting a USB storage device

Connect a FAT32 formatted USB storage device containing digital music files to any available USB port.

IR repeater

When this unit is installed in a location where the remote control signals cannot reach (installation in a cabinet etc.), it can still be controlled by the remote control by connecting a remote control receiver unit (sold separately).

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