Denon HEOS 3, HEOS 5, HEOS 7 Owners Manual

Contents

Setup Use Troubleshooting Status LED Appendix

Wireless Speaker

Owner’s Manual

HEOS 7 HEOS 5 HEOS 3

Contents Setup Use Troubleshooting Status LED Appendix

Contents

Introduction Before your begin

System requirements

Network requirements Controller requirements

Getting to know your HEOS speaker

Front panel Controls Back panel

Placing your HEOS speaker

Wall or ceiling mounting (HEOS 3 only) Powering your HEOS speaker Getting the HEOS app

Setting up your first HEOS speaker Adding more HEOS devices

Adding wired HEOS devices Adding wireless HEOS devices

Using your HEOS speaker

Selecting a room/speaker

Listening to radio

Playing music stored on your mobile device

Playing music from your networked PC or NAS

Playing music from the AUX input 10 11 12 13 13 14 14

15 16

16 16

Playing music from a USB device

HEOS account

What is a HEOS account? Why do I need a HEOS account? Signing up for a HEOS account Changing your HEOS account

Playing from streaming music services

Adding a music service Changing music service settings

Managing inputs

Changing the name of the inputs

Hiding an input Managing your phone Using headphones (HEOS 7 only) Listening to the same music in multiple rooms

Grouping rooms

Ungrouping rooms

Grouping all rooms (party mode)

Ungrouping all rooms Stereo pairing

Creating a stereo pair

Changing the name of a stereo pair

Adjusting the balance

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Contents Setup Use Troubleshooting Status LED Appendix

Swapping left and right channels in a stereo pair Removing a stereo pair

Using the now playing queue

Play Now Play Now & Replace Queue Play Next

Add to End of Queue Rearranging the now playing queue Deleting songs from the play queue Deleting all songs from the play queue Saving playlists Performing repeat and shuffle playback Using the favorite

Adding to HEOS favorite

Deleting station from the HEOS favorite

Making speaker adjustments

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Changing the name of a speaker Changing the wireless network connection Changing the speaker’s equalizer Changing the speaker’s orientation (HEOS 3 only) Adjusting the audio quality Adjusting the status light brightness Advanced speaker settings

Network settings About wireless power saving Firmware upgrade About

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Contents Setup Use Troubleshooting Status LED Appendix

Updating your system Advanced features

Sharing music from your mobile device Wireless performance Submit diagnostics Resetting your controller app

Power management

Power modes

Network Standby

Deep Standby

Off

Basic troubleshooting

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46 46 46 46

My speaker won’t connect to my network using the audio cable I get a message “Device was not found” Music cuts out or delays sometimes I hear a delay when using the AUX input with my TV I hear distortion when using the AUX input Connecting to a WPS network Resetting your speaker Restoring the speaker to factory defaults Contact Denon

47 47 48 48 49 49 49 50 51

Contents Setup Use Troubleshooting Status LED Appendix

Status LED table Supported file types and codecs Specifications

Speaker specifications

HEOS 7

HEOS 5

HEOS 3

Information

Trademarks License

License information for the software used in the unit

The Spotify software is subject to third party licenses found

here:

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59 59 60 61

62 63 63

HEOS 5 QUICK START GUIDE

Contents

Setup Use Troubleshooting Status LED Appendix

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.

NOTE

THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.

For latest information, please visit HEOSbyDenon.com

Introduction

The HEOS speaker is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music from your own music library or from many online streaming music services.

True multi-room audio - play different songs in different rooms or the same song in every room

Utilizes your existing home wireless network for quick and easy setup

Industry leading microsecond audio synchronization between HEOS device

Legendary Denon audio quality

If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with your HEOS device).

[Example] HEOS 5

Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Speaker.

Contents

Setup Use Troubleshooting Status LED Appendix

Before your begin

NOTE

If you have already installed at least one HEOS device, please skip to the section “Adding more HEOS devices” (v p. 16).

System requirements

Before you begin installing your first HEOS speaker, please make sure you understand and meet a few basic requirements.

Network requirements

Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home.

The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should you need to setup a new wireless network or extend the range of your existing network. Please contact Denon for more information about the Wireless Extender.

High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.

Contents Setup Use Troubleshooting Status LED Appendix

Controller requirements

You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements:

iOS Minimum Requirements

iOS version 7.0 or later

iPhone® 4 or newer

iPad® 2 or newer

iPod touch® (5th generation) or newer

Android Minimum Requirements

Android OS version 2.3 or later

All resolutions

wer t y

(European model only)

(North America model only)

Power supply (for HEOS 3)

Power supply and Power cord (for HEOS 7/5)

Ethernet cable

oror

HEOS Speaker

Quick Start Guide

Safety Instructions Warranty

(North America model only)

Extended Protection Plan (North America model only)

Audio/Setup cable

HEOS 7

HEOS 5 HEOS 3

QUICK STRT GUIDE

Contents Setup Use Troubleshooting Status LED Appendix

Getting to know your HEOS speaker

Unpack your speaker from the box and verify that the following items are included:

NOTE

Please use the power supply and power cord included in the box for your device.

HEOS 7 HEOS 5 HEOS 3

Contents Setup Use Troubleshooting Status LED Appendix

Front panel

Speakers

Status LED

Please refer to the “Status LED table” for LED color and state meaning “Status LED table” (v

p. 52).

q w

w q

HEOS 7 HEOS 5 HEOS 3

Contents Setup Use Troubleshooting Status LED Appendix

Controls

Volume Up/Down buttons (+, –)

Adjusts the HEOS device’s volume level up or down.

Mute button (:)

Mutes or unmutes the HEOS device’s volume.

Headphone output (HEOS 7 only)

The music will stop playing through the built in speakers when you insert the headphones and turn back on when you remove the headphones (v p. 25).

e t u

w y

e t u

w y

DC18V

2.0ARESET AUX IN 5V/1A

USB

NETWORK CONNECT

e t u

r y

HEOS 7 HEOS 5 HEOS 3

Contents Setup Use Troubleshooting Status LED Appendix

Back panel

Power Input (DC IN)

Used to connect the external power supply (v

Reset Button (RESET)

Various settings are reset to the factory default values (v

p. 49).

AUX Input (AUX IN)

Used to connect audio devices (v Used to add the speaker to your wireless network (v p. 16).

USB Input (USB 5V/1A)

Used to connect USB storage devices.

Network Connector (NETWORK)

Used to connect this unit to a wired Ethernet network (v

p. 20).

p. 14).

p. 16).

Connect Button (CONNECT)

Used for Wi-Fi setup (v

Connect in Status LED

Indicates the status of this unit (v p. 49, 52).

Threaded Mounting Hole

Used to mount this unit on a wall or ceiling.

Safety Wiring Hole

Used to prevent from dropping.

p. 49).

Contents Setup Use Troubleshooting Status LED Appendix

Placing your HEOS speaker

You can place your HEOS speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to place your speaker…

The HEOS speaker must be within range of your wireless network.

The HEOS speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.

Locate the speaker at least 12 inches (30 cm) from a television, computer, or other display device to avoid the possibility of interference.

Place the speaker across the room from where you will be listening, as close to ear level as possible.

The HEOS speaker is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.

Wall or ceiling mounting (HEOS 3 only)

The HEOS 3 speaker can optionally be mounted on a wall or ceiling using standard 1/4 inches (6.35 mm) threaded speaker or camera mounts which support up to 10 lbs (4.5 kg). Please visit your local Denon dealer or electronics retailer for more information about possible wall and ceiling mounting options.

Caution

Recommend installing a safety wire (not included) at the safety wiring hole on the back of the speaker in order to prevent injury to the user and others or damage to property should the speaker fall for some reason.

HEOS 7

HEOS 5 HEOS 3

DC18V

2.0ARESET AUX IN 5V/1A

USB

NETWORK CONNECT

Contents

Setup Use Troubleshooting Status LED Appendix

Powering your HEOS speaker

Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching between 100 - 240 V.

Getting the HEOS app

The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your HEOS system right in the palm of your hand, from anywhere in your home.

Download the HEOS app for iOS or Android by searching App StoreSM, Google Play™ store or Amazon for “HEOS by Denon”.

For the purpose of improvement, the specifications and design are subject to change without notice.

Contents Setup Use Troubleshooting Status LED Appendix

Setup

Setting up your first HEOS speaker

Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music playback. This involves following a few simple steps to get the speaker connected to your existing home network:

Caution

DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network. If you are connecting the speaker to a wired network, use

an Ethernet cable to connect the speaker to your network or router.

Make sure your mobile device is connected to your

wireless network (the same network you want your speakers connected to). You can check this in the Settings - Wi-Fi menu of your iOS or Android device.

NOTE

If your wireless network is secure, make sure you know the password to join

your network.

Make sure you have the included

Audio/Setup cable handy.

Launch the HEOS app on your

mobile device.

Tap the “Setup Now” button at the top of the screen.

Follow the instructions to add the speaker to your

wireless network. (The Wi-Fi settings from your mobile device will be copied to the speaker via the audio cable.)

NOTE

If you have any problems connecting your HEOS device, jump to the

Troubleshooting section (v p. 47).

Music

Add Device

Settings

Music

Contents

Setup Use Troubleshooting Status LED Appendix

Adding more HEOS devices

The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your HEOS system.

Adding wired HEOS devices

Just connect the HEOS device to your home network using an Ethernet cable and the HEOS device will appear on your HEOS app as a new room in the Rooms screen.

At your convenience, you can assign a name to the HEOS device to indicate which room you have it placed in.

Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).

Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.

Adding wireless HEOS devices

You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the instructions:

Now PlayingMusicRooms

Song Name 5

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Outside

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Contents

Setup Use Troubleshooting Status LED Appendix

Use

Using your HEOS speaker

Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite music. You can listen to something different on every HEOS devices or the same music perfectly synchronized on all HEOS devices. It’s up to you!

Selecting a room/speaker

If you have more than one HEOS device, you must tell the HEOS system which HEOS device you want to control:

Tap the “Rooms” tab.

Select the Room/Speaker you want to control.

Select the “Music” tab to select a music source or the

“Now Playing” tab to control what is currently playing in the selected room.

Audio signal

Contents

Setup Use Troubleshooting Status LED Appendix

Listening to radio

The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main “Music” menu and browse among the 100,000 stations neatly organized into popular categories and select a station that appeals to your mood.

NOTE

If you have a TuneIn account, you can sign into the TuneIn service under Settings -

Music Sources - TuneIn, and access all of your “My Favorites” TuneIn stations.

Playing music stored on your mobile device

Tap the “Music” tab.

Select “This iPhone/iPod/iPad/Phone”.

Browse the local music on your phone and select

something to play.

NAS (Network Attached PC Storage)

Audio signal

Contents

Setup Use Troubleshooting Status LED Appendix

Playing music from your networked PC or NAS

Select “Music Servers” from the “Music” tab.

Select the name of your networked PC or NAS (network

attached storage) server.

Browse the music on your PC/NAS and select

something to play.

Audio signal

Contents

Setup Use Troubleshooting Status LED Appendix

Playing music from the AUX input

Connect an audio device with a 3.5 mm stereo audio

output to the AUX input on your speaker using the included 3.5 mm stereo audio cable.

When a stereo audio cable is connected to AUX IN, the source automatically switches to Inputs.

NOTE

When there is a cable connected to AUX IN, select “Inputs” from the “Music”

tab.

Initiate playback on the audio device.

The sound from the audio device can be played directly on the selected speaker or

digitized and sent over your network to other speakers.

NOTE

The analog output signals from some sources can be fairly strong. If the input level

of the source device is turned up high, it could overload the inputs of the HEOS device. This is unlikely to cause damage, but can cause distorted sound. Initially, set the volume of the source to a medium – low level, then turn it up as needed. If you hear distortion, turn down the device's volume control.

Audio signal

Contents

Setup Use Troubleshooting Status LED Appendix

Playing music from a USB device

Insert a FAT32 formatted USB device into the USB port

on the back of the HEOS speaker.

Select “USB Music” from the “Music” tab.

Select the name of your HEOS speaker.

Browse the music on your USB device and select

something to play.

NOTE

It may take several minutes for the name of your HEOS device to appear in the

“USB Music” list if you have a large number of files on your USB device. It is not possible to connect and use a computer via the USB port of this unit using

a USB cable.

Contents Setup Use Troubleshooting Status LED Appendix

Changing your HEOS account

HEOS account

What is a HEOS account?

A HEOS account is master account or “keychain” for managing all of your HEOS music services with one single username and password.

Tap the “Music” tab.

Select the Settings a icon in the upper left corner of

the screen.

Why do I need a HEOS account?

With the HEOS account you just have to enter your music services login names and passwords one time. This allows you to easily and quickly use multiple controller apps on different devices. You just log into your HEOS account on any device and you will have access to all of your associated music services, play history and custom playlists, even if you are at a friend’s house listening to music on their HEOS system.

Signing up for a HEOS account

You will be instructed to signup for a HEOS account the first time you try to access any music service from the main “Music” menu of the HEOS app.

Select “HEOS Account”.

Change your location, change your password, delete

your account or sign out of your account.

Contents Setup Use Troubleshooting Status LED Appendix

Changing music service settings

Playing from streaming music services

A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from. For more information about which services are available in your area please visit HEOSbyDenon.com

Adding a music service

Once you’ve setup your HEOS account, you can add supported music services to your HEOS system by tapping on the music service logo in the “Music” tab.

Follow the instructions on the screen to add your username and password for the selected music service. You only have to enter your account information once as the HEOS account service will securely remember your login information so you don’t have to enter it each time you want to play music from the music service.

Additional music services may be available under Settings - Music Services.

Tap the “Music” tab.

Select the Settings a icon in the upper left corner of

the screen.

Select “Music Sources”.

Select “Online Music”.

Select the name of the online music service you want

to edit.

Sign out, then sign in again to associate your

username and password with your HEOS account.

Select “Hide for Now” to prevent the service logo from

appearing on the main “Music” menu.

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