Denon DZ09-266-1 Service Bulletin
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ09-266-1
Date: January 27, 2010
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Model: AVR-1910, AVR-1610, AVR-790, AVR-590
Subject: Countermeasure for malfunctions reported from the market.
Symptom: 1) AVR amplifiers will not play HDMI audio with the monitors output
connected to some older displays with a DVI-D input.
2) If HDMI signal is changed (ex. HDMI-cable is disconnected then re-connected,
audio of HDMI is changed, etc.) while play the TEST TONE of Audyssey, audio is
muted.
3) When changing an audio signal of a TEST-BD (STD100N) between 96kHz
and 192kHz by a BD player (LG BD370), "Audio Master Clock" does not change
then no audio is output.
4) If playing a game for PS2 by PS3 under condition that "Pj error (error of
certification of HDCP)" occurs with a liquid-crystal-TV (E2200HD by BENQ),there
is no picture output to the TV.
Solution: We corrected the MICON software so that the unit operates properly.
MODIFICATION: Please install the Exclusive Writer Software to a PC and
rewrite your customer's unit upon claim. (Please refer to the supplied rewriting
procedures.)
The Installation Software of the Exclusive Writer Software to be installed to the
PC. (The Software to be supplied)
"FWCV_AVR1910_AVR790_V0081_SETUP.exe" for AVR-1910/790
"FWCV_AVR_AVC1610_AVR590_AVR1620_V0080_SETUP.exe" for AVR-
1610/590.
The Exclusive Writer Software: (After the installation, a short cut of the following
Exclusive Writer Software is created on the Desk-top of the PC.)
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The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
"FWCV_AVR1910_AVR790_V0081_SETUP.exe" for AVR-1910/790
"FWCV_AVR_AVC1610_AVR590_AVR1620_V0080_SETUP.exe" for AVR-
1610/590.
The Update Procedures and the Confirmation of the Version after the update:
For the update procedures, please refer to below manuals.
"FWCV_V0081_manual_AVR1910_AVR790.doc" for AVR-1910/790
"FMCV_V0080_manual_AVR_AVC1610_AVR590_AVR1620.doc" for AVRÂ1610/590.
To confirm the Version after the update, please refer to the last page of below
manuals. "FWCV_V0081_manual_AVR1910_AVR790.doc" for AVR-1910/790
"FMCV_V0080_manual_AVR_AVC1610_AVR590_AVR1620.doc" for AVRÂ1610/590.
Serial Number Range:
Please apply the above modification to the production models in the following
serial numbers.
______________________________________________________________________________________
CONFIDENTIALITY NOTICE:
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
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