Denon DZ09-214-1 Service Bulletin
100 Corporate Drive Mahwah, NJ 07430
Service Bulletin
No. : DZ09-214
Date: January 20, 2010
_____________________________________________________________
Model: AVR-1910, AVR-1610, AVR-790, AVR-590
Subject: Countermeasure for the malfunction that was reported in the
market.
Countermeasure is applicable only upon claim from the customer.
Symptom: 1) Customer has deleted some sources in "Manual Setup"-
>"Options Setup"->"Source Delete" (CD, HDP, SAT/CBL and DVR) Remained
sources are TUNER, DVD, TV, IPOD and V.AUX. He wants to navigate, i.e.
select one of remained sources by means of RC but it does not work. Display
shows remained sources in two (2) columns. The navigation between left and
right column is impossible in "Manual Setup"->"Options Setup"->"Source
Select".
2) The sound does not out after about 3 minutes when play a Blu-ray disc with
connects to BD370 (BD player by LG).
3) No playback of HD-sat receiver after selects another source. If you switch on
AVP-A1HD with input e.g. SAT and HDMI is configured of HD-Sat receiver can
you watch the HD-movie. If you toggle between Sat and another source the HDmovie is not viewable.
4) MULT EQ might be not worked properly when DVD-Audio is reproduced with
HDMI connection after Auto Setup.
5) "Amp Assign=Front Height" in Menu is assigned, and operate Auto Setup.
After that, MULT EQ is set up to Bypass L/R or Flat, and then Front Height is
outputted. MULT EQ of Front Height Speaker might be not worked properly.
Solution: We corrected the MICON software so that the unit operates
properly.
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
MODIFICATION: Please install the Exclusive Writer Software to a PC and
rewrite your customer's unit upon claim. (Please refer to the supplied rewriting
procedures.)
1. The Installation Software of the Exclusive Writer Software to be installed to the
PC. (The Software to be supplied)
"FWCV_AVR1910_AVR890_V0076_SETUP.exe" for AVR-1910
"FWCV_AVR_AVC1610_AVR590_V0077_SETUP.exe" for AVR-1610.
2. The Exclusive Writer Software: (After the installation, a short cut of the
following Exclusive Writer Software is created on the Desk-top of the PC.)
"FWCV_AVR1910_AVR890_V0076_SETUP.exe" for AVR-1910
"FWCV_AVR_AVC1610_AVR590_V0077_SETUP.exe" for AVR-1610.
3. The Update Procedures and the Confirmation of the Version after the update:
For the update procedures, please refer to below manuals.
"FWCV_V0077_manual_AVR_AVC1610_AVR590.pdf" for AVR-1910
"FWCV_V0077_manual_AVC1610.pdf" for AVR-1610.
4. To confirm the Version after the update, please refer to the last page of below
manuals. "FWCV_V0077_manual_AVR_AVC1610_AVR590.pdf" for AVR-1910
"FWCV_V0077_manual_AVC1610.pdf" for AVR-1610.
Serial Number Range:
Please apply the above modification to the production models in the following
serial number range. (Full Digits)
AVR-1910 ***3300001 ~ 9113328536
AVR-1610 ***3300001 ~ 9113315934
AVR-790 ***3300001 ~ 9113321706
AVR-590 ***3300001 ~ 9103334206
______________________________________________________________________________________
The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.
CONFIDENTIALITY NOTICE:
Loading...