Dell XT3 User Manual

Dell Latitude XT3
Owner's Manual

Regulatory Model P17G
Regulatory Type P17G001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your
computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or
death.

Information in this publication is subject to change without notice.
© 2011 Dell Inc. All rights reserved. Printed in the U.S.A.

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®

Red Hat
countries.
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XenServer

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®

®

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are registered trademarks of Red Hat, Inc. in the United States and/or other

is a registered trademark and

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and

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2011 — 10

Rev. A00

Contents

Notes, Cautions, and Warnings..................................................................2

1 Working on Your Computer......................................................................9

Before Working Inside Your Computer.............................................................................9

Recommended Tools.......................................................................................................11

Turning Off Your Computer..............................................................................................11

After Working Inside Your Computer..............................................................................11

2 Tablet PC Features...................................................................................13

Introduction.....................................................................................................................13

User Modes..............................................................................................................13

Tablet PC Buttons.....................................................................................................14

Scroll Buttons...........................................................................................................15

Tablet PC Interface...................................................................................................15

Tablet PC Settings.....................................................................................................25

3 Battery........................................................................................................31

Removing the Battery......................................................................................................31

Installing the Battery.......................................................................................................32

4 Subscriber Identity Module (SIM) Card...............................................33

Removing the Subscriber Identity Module (SIM) Card...................................................33

Installing the Subscriber Identity Module (SIM) Card....................................................34

5 ExpressCard..............................................................................................35

Removing the ExpressCard.............................................................................................35

Installing the ExpressCard..............................................................................................36

6 Back Panel................................................................................................37

Removing the Back Panel...............................................................................................37

Installing the Back Panel................................................................................................38

7 Hard Drive..................................................................................................39

Removing the Hard Drive Assembly................................................................................39

Installing the Hard Drive Assembly.................................................................................41

8 Memory......................................................................................................43

Removing the Memory....................................................................................................43

Installing the Memory.....................................................................................................44

9 Bluetooth Card..........................................................................................45

Removing the Bluetooth Module.....................................................................................45

Installing the Bluetooth Module......................................................................................46

10 Wireless Local Area Network (WLAN) Card.....................................47

Removing the Wireless Local Area Network (WLAN) Card............................................47

Installing the Wireless Local Area Network (WLAN) Card.............................................48

11 Wireless Wide Area Network (WWAN) Card...................................49

Removing the Wireless Wide Area Network (WWAN) Card..........................................49

Installing the Wireless Wide Area Network (WWAN) Card...........................................50

12 Coin-Cell Battery....................................................................................51

Removing the Coin-Cell Battery......................................................................................51

Installing the Coin-Cell Battery.......................................................................................52

13 Base Cover..............................................................................................53

Removing the Base Cover...............................................................................................53

Installing the Base Cover................................................................................................54

14 Heat Sink..................................................................................................55

Removing the Heat Sink..................................................................................................55

Installing the Heat Sink...................................................................................................56

15 Processor................................................................................................57

Removing the Processor.................................................................................................57

Installing the Processor..................................................................................................58

16 Keyboard Trim.........................................................................................59

Removing the Keyboard Trim..........................................................................................59

Installing the Keyboard Trim...........................................................................................59

17 Keyboard..................................................................................................61

Removing the Keyboard..................................................................................................61

Installing the Keyboard...................................................................................................63

18 Palm Rest.................................................................................................65

Removing the Palm Rest..................................................................................................65

Installing the Palm Rest...................................................................................................67

19 Display Closure Sensor.........................................................................69

Removing the Display Closure Sensor............................................................................69

Installing the Display Closure Sensor.............................................................................70

20 ExpressCard Reader..............................................................................71

Removing the ExpressCard Reader.................................................................................71

Installing the ExpressCard Reader..................................................................................72

21 Smart Card Reader.................................................................................73

Removing the Smart Card Reader...................................................................................73

Installing the Smart Card Reader....................................................................................74

22 Wireless Switch.....................................................................................75

Removing the WLAN Switch Board................................................................................75

Installing the WLAN Switch Board.................................................................................76

23 Speaker....................................................................................................77

Removing the Speakers..................................................................................................77

Installing the Speakers....................................................................................................79

24 Bluetooth Cable......................................................................................81

Removing the Bluetooth Cable........................................................................................81

Installing the Bluetooth Cable.........................................................................................81

25 Modem Connector.................................................................................83

Removing the Modem Connector....................................................................................83

Installing the Modem Connector.....................................................................................85

30 Display Bezel...........................................................................................87

Removing the Display Bezel............................................................................................87

Installing the Display Bezel.............................................................................................87

27 System Board..........................................................................................89

Removing the System Board...........................................................................................89

Installing the System Board............................................................................................91

28 Power Connector...................................................................................93

Removing the Power Connector.....................................................................................93

Installing the Power Connector.......................................................................................94

30 Display Bezel...........................................................................................97

Removing the Display Bezel............................................................................................97

Installing the Display Bezel.............................................................................................97

30 Display Bezel...........................................................................................99

Removing the Display Panel............................................................................................99

Installing the Display Panel...........................................................................................101

31 Camera...................................................................................................103

Removing the Camera...................................................................................................103

Installing the Camera....................................................................................................104

32 Display Function Board and Cable....................................................105

Removing the Display Function Board..........................................................................105

Installing the Display Function Board...........................................................................107

33 Display Power Board...........................................................................109

Removing the Display Power Board..............................................................................109

Installing the Display Power Board...............................................................................111

34 Fingerprint Board.................................................................................113

Removing the Display Fingerprint Board and Cable.....................................................113

Installing the Display Fingerprint Board and Cable.......................................................115

35 Display Assembly.................................................................................117

Installing the Display Assembly....................................................................................117

Installing the Display Assembly....................................................................................117

36 Display Hinges......................................................................................119

Removing the Display Hinge Assembly.........................................................................119

Installing the Display Hinge Assembly..........................................................................121

37 Low-Voltage Differential Signaling (LVDS) Camera Cable............123

Removing the LVDS Camera Cable...............................................................................123

Installing the LVDS Cable..............................................................................................123

38 Specifications.......................................................................................125

Specifications................................................................................................................125

39 System Setup........................................................................................131

Overview .......................................................................................................................131

Entering System Setup..................................................................................................131

System Setup Options...................................................................................................131

40 Contacting Dell.....................................................................................141

Contacting Dell..............................................................................................................141

8

1

Working on Your Computer

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage
and to help to ensure your personal safety. Unless otherwise noted, each procedure
included in this document assumes that the following conditions exist:

• You have performed the steps in Working on Your Computer.

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing
the removal procedure in reverse order.

WARNING: Before working inside your computer, read the safety information that
shipped with your computer. For additional safety best practices information, see
the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.

CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist
grounding strap or by periodically touching an unpainted metal surface, such as a
connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components
or contacts on a card. Hold a card by its edges or by its metal mounting bracket.
Hold a component such as a processor by its edges, not by its pins.

9

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not
on the cable itself. Some cables have connectors with locking tabs; if you are
disconnecting this type of cable, press in on the locking tabs before you disconnect
the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors
are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently
than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working
inside the computer.

1. Ensure that your work surface is flat and clean to prevent the computer cover from

being scratched.

2. Turn off your computer (see

3. If the computer is connected to a docking device (docked) such as the optional

Media Base or Battery Slice, undock it.

CAUTION: To disconnect a network cable, first unplug the cable from your
computer and then unplug the cable from the network device.

4. Disconnect all network cables from the computer.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Close the display and turn the computer upside-down on a flat work surface.

NOTE: To avoid damaging the system board, you must remove the main battery
before you service the computer.

7. Remove the main battery.

8. Turn the computer top-side up.

9. Open the display.

10. Press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the
electrical outlet before opening the display.

CAUTION: Before touching anything inside your computer, ground yourself by
touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.

Turning Off Your Computer

).

11. Remove any installed ExpressCards or Smart Cards from the appropriate slots.

10

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• #0 Phillips screwdriver

• #1 Phillips screwdriver

• Small plastic scribe

• Flash BIOS update program CD

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open
programs before you turn off your computer.

1. Shut down the operating system:

• In Windows Vista :

Click Start , then click the arrow in the lower-right corner of the Start menu
as shown below, and then click Shut Down.

• In Windows XP:
Click Start → Turn Off Computer → Turn Off . The computer turns off after the

operating system shutdown process is complete.

2. Ensure that the computer and all attached devices are turned off. If your computer
and attached devices did not automatically turn off when you shut down your
operating system, press and hold the power button for about 4 seconds to turn them
off.

After Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external
devices, cards, and cables before turning on your computer.

CAUTION: To avoid damage to the computer, use only the battery designed for this
particular Dell computer. Do not use batteries designed for other Dell computers.

11

1. Connect any external devices, such as a port replicator, battery slice, or media
base, and replace any cards, such as an ExpressCard.

2. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device
and then plug it into the computer.

3. Replace the battery.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

12

Tablet PC Features

Introduction

Your computer is a Tablet PC that has the following features:

•

User Modes

•

Tablet Buttons

•

Tablet PC Interface

•

Tablet Settings

User Modes

You can use your Tablet PC in two different modes:

• Notebook mode

• Tablet mode

Using Your Tablet PC in the Tablet Mode

You can convert your Tablet PC from notebook mode to tablet mode with a 180–degree
clockwise and anti-clockwise twist of the display's rotating hinge.

2

NOTE: Do not force the hinge beyond the 180–degree point, it will damage your
tablet PC.

1. Open the display of the Tablet PC.

2. Brace the base with one hand on the palm rest, grasp the top of the display with the
other hand, and, following the directional arrow inscribed on the hinge cover, turn
the rotating hinge clockwise 180–degree until you feel the display engage securely.

13

3. Brace the base with one hand on the palm rest, grasp the top of the display with the
other hand, and, following the directional arrow inscribed on the hinge cover, turn
the rotating hinge counter clockwise 180–degree until you feel the display engage
securely.

4. Lay the display assembly on the base with the display facing upwards.

Portrait orientation refers to tablet mode usage in which the user holds the system with
primary focus on the vertical space. Landscape orientation refers to tablet mode usage
in which the user holds the system with primary focus on the horizontal space. By
definition, notebook mode is always in landscape orientation.

Tablet PC Buttons

Your Tablet PC has three tablet buttons located beside the power button. In order for
these buttons to function properly, Dell Control Point System Manager must be installed.

1. Power button — Used to power the computer On or Off.

2. Windows security button — If you use your Tablet-PC in tablet mode, press this
button to access the Windows Task Manager dialog box or a login screen, the
same way you use the <Ctrl><Alt><Del>key sequence in the notebook mode.

3. Screen rotate button — While the Tablet-PC is in tablet mode, use the screen
rotate button to change the display orientation from portrait to landscape mode.
Each time you press and release the screen rotate button, the screen image rotates
clockwise 90 degrees.

14

4. Dell control point button — Press this button to view and configure options for the
Tablet PC and the pen through Dell Control Point System Manager.

Scroll Buttons

Your Tablet-PC has two scroll buttons.

Figure 1. Scroll Buttons

1. Scroll control

2. Back button

Using the Scroll Control

• To scroll through a list of items or a set of pages one at a time, shift the scroll control
up or down and release. The control automatically returns to the center/neutral
position when released.

• To rapidly scroll through a list of items or a set of pages, shift the control up or down
and hold it, releasing it when you wish to stop scrolling.

• To select objects, press and release the scroll control when it is in the center/neutral
position.

• To launch context sensitive menus, press and hold the scroll control until a complete
circle is drawn on the display then release. This is equivalent to clicking the right
mouse button on a notebook computer.

Using the Back Button

• To move backward, press and release the back button.

• To close the active window, press and hold the back button.

• To customize the back button behavior, use the Tablet and Pen Settings in Windows
Vista.

Tablet PC Interface

Your Tablet PC is offered with the following operating systems:

15

• Windows 7

• Windows Vista

• Windows XP

There are several differences in the Tablet PC interfaces between the three operating
systems. The primary difference are listed below.

Feature Description Windows 7/

Touch Ability to use finger as an input device. Yes Yes

Windows
Journal

Snipping
Tool

Flicks Gesture activated shortcuts for common

Check
Boxes

Cursor
Feedback

Tablet
Input Panel

Input
device­sensitive
tools

Tablet
Cursor

Native note-taking application which takes
input directly from pen or touch.

Tool used to capture portions of visual data
(documents, pictures, etc.) via pen or touch.

tasks.

Visual identifier in folders for selecting files. Yes No

Visual indicator for tap location. Yes No

Tool used to input data via pen or touch that
takes the place of a keyboard.

Tablet Input Panel and icon change size
according to pen or touch being used.

Special Tablet cursor used for Tablet-PC
functions as opposed to a standard mouse
pointer.

Windows
Vista

Yes Yes

Yes Yes

Yes No

Yes Yes

Yes No

Yes No

Windows
XP

Touch
Widget

Cursor
Feedback

16

Separate tool that appears in Touch Mode
used for right-clicking purposes.

Ability to see if the target has been hit by
using visual feedback for success.

Yes No

Yes No

Using Your Tablet PC in Windows 7

Your Tablet PC uses several input devices. The standard keyboard touch pad are
present, plus you can opt for the electrostatic pen or just use your finger as an input
device.

Using Pen as a Mouse

You can use the pen the same way you use a mouse or touch pad with a notebook
computer. Holding the pen near the display makes a small cursor appear. Moving the
pen moves the cursor. The table below describes how to use the pen.

Function Action

Single-click on a mouse Gently tap the pen tip on the screen of your Tablet

PC.

Double-click on a mouse Gently tap the pen tip twice in quick succession

on the screen of your Tablet PC.

Right-click on a mouse Touch the pen on the screen and hold it in place

momentarily until Windows draws a complete
circle around the cursor.

Working With Files

You can open, delete, or move many files or folders at one time by selecting multiple
items from a list. Using a tablet pen, hover over one item at a time and select the check
box that appears to the left of each item.

To activate the check boxes:

1. Go to Control Panel.

2. Go to Folder Options.

3. Click View .

4. Under Advanced settings, select the Use check boxes to select items check box,
and then click OK.

Using Pen as a Pen

The handwriting recognition software makes it easy to enter text into your applications
with the pen. Some applications, such as Windows Journal, allow you to write with the
pen directly into the application window.

The primary features of using Pen are:

• Tablet PC Input Panel

• Pen Flicks

17

To enter the text, you can use the handwriting recognition software or the touch
keyboard to enter text:

Icon Function

Handwriting recognition — The writing pad and character pad convert
handwriting into typed text. You can write continuously on the writing
pad, like writing on a piece of lined paper. Use the character pad to
enter one character at a time. The character pad converts your
handwriting to typed text, one letter, number or symbol at a time, but
doesn't take the context of the full word into account and doesn't take
advantage of the handwriting dictionary. To switch to the character pad
in Input Panel, tap Tools, and then Write character by character

Touch keyboard — The touch keyboard is like a standard keyboard, but
you enter text by tapping the keys with your tablet pen or finger.

Using Tablet PC Input Panel

Tablet PC input panel allows you enter text into your applications, when an application
does not directly support pen input.

You can access the Tablet PC input panel performing either of the following actions:

• Tap your pen in an editable area in the application. The Tablet PC Input Panel icon
appears. Tapping the Tablet PC icon makes Input Panel slide out from the edge of the
display.

• Tap the Input Panel tab, which is docked at the edge of the screen when the Input
Panel is hidden.

• You can move the Input Panel tab by dragging it up or down along the edge of the
screen. Then, when you tap it, the Input Panel opens at the same horizontal location
on the screen that the tab appears.

Figure 2. Table PC Input Panel

The writing pad and character pad have a number pad, a symbol pad, and web quick
keys to help you quickly and accurately enter these types of text. These quick keys are
hidden when you start to write, but appear after you insert or delete your writing.

18

NOTE: By default, Input Panel automatically switches to the touch keyboard when
you place the insertion point in a box for entering a password.

Entering Text

You can use handwriting recognition or the touch keyboard to enter text. The writing pad
and character pad have a number pad, a symbol pad, and web quick keys to help you
quickly and accurately enter these types of text. These quick keys are hidden when you
start to write, but appear after you insert or delete your writing. The following table
displays the Input Panel icons and their functions.

Icon Name Function

Hand
writing
recog
nition

Touch
keybo
ard

NOTE: By default, the Input Panel automatically switches to the touch keyboard
when you place the insertion point in a box for entering a password.

The writing pad and character pad convert handwriting into typed text.
You can write continuously on the writing pad, like writing on a piece
of lined paper. Use the character pad to enter one character at a time.
The character pad converts your handwriting to typed text, one letter,
number or symbol at a time, but doesn't take the context of the full
word into account and doesn't take advantage of the handwriting
dictionary. To switch to the character pad in Input Panel, tap Tools,
and then write character by character

The touch keyboard is like a standard keyboard, but you enter text by
tapping the keys with your tablet pen or finger.

Pen Flicks

Pen flicks allow you to use the pen to perform actions that normally require a keyboard,
such as pressing <Page Up>or using the directional arrow keys. Pen flicks are quick,
directional gestures. When a pen flick is recognized, the Tablet PC performs the action
assigned.

19

Figure 3. Default Pen Flicks

You can customize the pen flicks by performing the following action:

• Start> Control Panel> Pen and Touch and clicking on the Flicks tab.

20

Figure 4. Pen and Touch — Pen Flicks

Touch Usage

The key advantage of your Tablet PC is the ability to easily switch from pen input to touch
input. When you use Touch Mode, a translucent image of a computer mouse, called the
touch pointer, floats beneath your finger. The touch pointer has left and right mouse
buttons that you can tap with your finger. You use the area beneath the buttons to drag
the touch pointer.

To enable the touch pointer:

• Go to Start> Control Panel> Pen and Touch and click the Touch tab.

21

• On the Touch Pointer section, select the Show the touch pointer when I'm interacting
with items on the screen option.

Figure 5. Pen and Touch — Touch Usage

Using Your Tablet PC in Windows XP

You can use different input devices on your Tablet PC. The standard keyboard touch pad
are present, plus you can opt for the electrostatic pen or just use your finger as an input
device

22

Using Pen as a Mouse

You can use the pen the same way you use a mouse or touch pad with a notebook
computer. Holding the pen near the display makes a small cursor appear. Moving the
pen moves the cursor. Tapping on the screen once is the same as clicking with a mouse.
A double-tap constitutes a double-click. Right-clicking with the pen is accomplished by
holding the pen tip down on the screen until a red circle surrounds the pointer as
illustrated below. Lifting the pen from the specific location opens up the corresponding
submenu.

Figure 6. Pointer Indicator

Using Pen as a Pen

The native handwriting recognition software makes it easy to enter text into your
applications with the pen. Some applications, such as Windows Journal, allow you to
write with the pen directly into the application window.

Tablet PC Input Panel

You can use the Tablet PC input panel to enter text into your application, when the
application does not directly support pen input.

You can access the Tablet PC input panel by tapping your pen in an editable area in the
application. The Tablet PC Input Panel icon appears.
You can use the writing pad, the character pad, or the on-screen keyboard to enter text.
The writing pad and the character pad convert your handwriting into typed text. The on­screen keyboard works just like a standard keyboard except that you enter text by
tapping keys with your tablet pen. The following table describes the different choices for
using the Input Panel.

Touch Usage

The key advantage of your Tablet-PC is the ability to easily switch from pen input to
touch input. Similar to how the pen works, tapping with your finger on the screen once is
the same as clicking with a mouse. A double-tap constitutes a double-click. Right­clicking in Touch Mode is accomplished by holding your finger tip down on the screen
until a red circle surrounds the pointer. This can be difficult to see as often times user's
fingers cover the pointer. Lifting your finger from this point opens up the corresponding
submenu.

Tablet and Pen Settings

You can access the Table and Pen Settings from the Control Panel. You can also access
it from the Dell Control Point Manager.

23

Figure 7. Pen and Touch Window

The following are the different sections that is available in the Pen and Touch window.
They are:

• Settings — Allows you to define the right/left handedness, location of the menu and
calibration settings.

• Display — Allows you to define the screen orientation and set the screen brightness.

• Tablet Buttons — Allows you to define the button settings.

• Pen Options — Allows you to define the different actions of the pen and the pen
buttons for different functions.

.

24

Tablet PC Settings

The N-trig Tablet Settings applet is used to adjust several settings for the digitizer. the N­trig applet icon appears in the system tray. Hovering over the icon with your pointer
displays the firmware version number. Right-clicking the icon brings up the sub menu of
Properties and Aboutoptions. There are four tabs on the N-trig DuoSense Digitizer
Settings window:

• Digitizer Options

• Pen

• Interactive Options

Digitizer Options Tab

The Digitizer Options tab is used for the following

• Input mode selection

• Touch tuning

Figure 8. N-trig DuoSense Digitizer Settings — Digitizer options

Input Mode

The N-trig applet has four operating modes:

25

• Pen Only— In this mode, the stylus is the only device that can be used as the input
device with the N-trig digitizer. To change from Pen only mode to any other mode:

a. Click or tap on the N-trig applet icon in the system tray.

b. On the applet window, select the desired mode and click OK

• Touch Only — In Touch Only mode, a single finger is the only input device that can
be used with the N-trig digitizer. Using the stylus is not possible.

NOTE: Only a single hand contact is allowed with the digitizer for proper execution.

. To change from Touch only mode:

a. Click or tap on the N-trig applet icon in the system tray.

b. On the applet window, select the desired mode and click OK

• Auto Mode— The N-trig digitizer is capable of detecting a stylus as well as finger
touch. The purpose of Auto mode is to allow the user intuitive toggling between the
Pen only and Touch only modes. The default input device for Auto mode is the stylus
as long as it is in range of the tablet screen (hovering in proximity or in contact). A
basic principle in Auto mode is that stylus detection in the digitizer proximity would
turn the digitizer into Pen only mode as an overriding priority. A double-tap finger
gesture on the screen (similar in style to a mouse double-click) will switch the
digitizer from Pen only mode to Touch only mode. The system will remain in Touch
Only mode as long as the stylus is out of range. Once the stylus is detected in range
the system will automatically switch to Pen only mode.

• Dual Mode (Windows Vista and 7 Only) — Dual mode is a unique operational mode
that is functional only while using the Windows Vista and Windows 7 operating
system. In this mode, the Operating system switches automatically between the
available pointing device according to its internal priority and attributes.

Touch Tuning

Touch calibration performs calibration of the touch input system to its optimal state. If
the tablet's finger detection is not working properly, you may have to re-calibrate the
touch feature. To re-calibrate the touch feature:

1. Click the Start button and then follow the on-screen prompts.

.

NOTE: Do not touch the screen when the touch reset is in progress.

Pen Tab

The Pen tab allows you to:

• define the pen supported features

• view the pen battery status

26

Figure 9. N-Trig DuoSense Digitizer Settings — Pen

Pen Features and Pen Battery Status

You can configure the pen buttons. There are two buttons on the pen and they are
referred as:

• Pen button #1 — This button is defined as the lowermost button on the pen shaft. By
default, this button set to right-click functionality.

• Pen button #2 — This button is located directly above the primary button. By default,
this button is set to eraser functionality.

You can change button functions to perform different functions. The options available
are:

• Disabled

• Right-click

• Eraser

In the Pen tab you can view status of the battery inserted in the pen. To see the battery
status, simply touch the screen with the pen and hold it down

Interaction Options Tab

In the Interaction Options tab, you can control the sound effects when operating the
system in various modes.

27

Figure 10. N-trig Duo Sense Digitizer Settings — Interaction options

You can select the .WAV file that need to be played when the finger touches the screen.
Click the Play button icon to test the sound.

Troubleshooting for N-Trig Digitizer

Installation Issues

• Error message during installation — Hardware is not adequate for running this
software

• Check if the bundle you are trying to run is for the appropriate operating system

(Windows 7 or Windows Vista or Windows XP).

• Check if the bundle you are trying to run is of the correct bit (32 bit or 64 bit).

• Installing Windows Vista/Windows XP bundle over Windows 7 firmware.

• If you have downgraded the operating system from Windows 7 to Windows

Vista/Windows XP without uninstalling the N-Trig bundle, the firmware on the
digitizer will remain for Windows 7. To revert the firmware to the default, you
have to rollback the application

• Installing Windows 7 bundle over Windows Vista/Windows XP

• If you have upgraded the operating system to Windows 7 from Windows Vista/

Windows XP, without uninstalling the N-Trig bundle, the firmware will remain for
Windows Vista/Windows XP. The Windows 7 bundles already contains the

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firmware rollback application. It will run the rollback tool and then continue to
install the Window 7 bundle installation.

Performance Issues

• User has no multi touch functionality

a. Check if the N-trig bundle is installed.

b. Open Control Panel and the N-trig DuoSense Digitizer Settings icon must be

displayed. If the bundle is not installed. Please install the right bundle for the
operating system installed on the computer.

c. Check the system information to see how many touch points are detected.

1. Click on Start.

2. Right click on Computer and select Properties from the menu.

3. Number of touch points should be written in the information window .

Figure 11. System Information — Touch Points for Pen and Touch Input

NOTE: In Windows Vista and Windows XP bundles there are no 4 points multi touch
after bundle installation. The Vista/XP bundles support single touch and gestures
(two fingers).

• Bundle is installed but touch functionality is missing

a. Open the Device Manager and check that the Digitizer is recognized by the

computer.

Figure 12. Device Manager — Digitizers

b. If the device is recognized, try to uninstall the N-trig bundle and reinstall.

c. If the device is not recognized, check if you see it under Unknown Devices and

update the driver for the unknown device

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d. n Windows 7, after successfully installing the N-trig bundle you have to check if

the Tablet PC Components check box (in Windows Features) is selected.

1. Go to Control Panel > Programs and Features.

2. In the Programs and Features window, click the Turn Windows Features
On/Off link, located in the left sidebar

3. Check if the Tablet PC Components check box is selected.

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