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Services for Vostro
We keep you connected and productive, providing peace of mind so you can focus on what matters most. Support
services are available around the globe with coverage in over 160 countries and 55 languages. Our ProSupport
engineers are available 24x7 to help with hardware and software issues. In the event of spills, drops or surges,
Accidental Damage Service makes repair or replacement easy. Dell strives to ensure our customers always get the
most out of their technology investments.
Dell Base Warranty¹
With Dell’s Base Warranty, if your system encounters an issue covered by the warranty that cannot be resolved
remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the
repaired device. Your system comes with 1 year base warranty with the option to add onsite repair1and to extend
the warranty for up to 4 years to ensure easy support for the life of your PC.
ProSupport
ProSupport for PCs is designed to provide fast, proactive IT support for businesses of all sizes. ProSupport makes
it easy because you get a team of engineers who are always accessible, provide you with a single source for
hardware and software2issues, and respond quickly to help maximize user uptime. ProSupport also features AI-
driven technology for proactive monitoring and resolution of issues and automatic case creation for faster time to
productivity3. ProSupport frees your IT team from time-consuming day-to-dayuser support, allowing them to focus
on strategic prioritiesthat move yourbusinessforward, while keeping your end-usershappyand productive.
ProSupport Plusfor PCs
The most complete support service that combines predictive analysis andprotection for PCs to proactively resolve
and prevent issues with minimal customer effort. With ProSupport Plus you will be notified about issues before they
become problems, virtually eliminating unplanned downtime due to hard drive issues4. It ensures PCs are running
smoothly socustomers can focuson what’s important.
ProSupport andProSupport Pluswith SupportAssistsignificantlyreducedtime toresolvea failed harddrive5with:
• Up to84 % less time to resolution (6xfaster thanthe competition)
• Up to73 % fewer steps inthe support process (16fewer steps toresolution)
Accidental Damage Service
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Coverage for accidental drops, spills, surges and breakages. Accidental Damage Service provides peace of mind
for hardware systems in high-risk usage environments like home offices, schools and mobile professionals.
Convenient repair or replacement of damaged systems helps minimize downtime and increase productivity.
Accidental Damage Service can provide repair of your system for accidents up to 4 years, not otherwise covered
by the Limited Hardware Warranty. By providing enhanced coverage at an exceptional value, Accidental Damage
Service helps reduceout of pocketexpensesandimprovescost control.
1 - Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Base Warranty
and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability
varies. Other conditions apply. For complete details about Onsite Service, see dell.com/ service contracts
2 - For the IoT Edge Gateway, excludes certain software, OS and third party apps.
3 - SupportAssist not available on Linux, Windows 10S, Windows RT, Windows 10 CMIT Government Edition, Android, Ubuntu or Chrome based products. SupportAssist automatically detects and
proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors,
heat sinks, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
4 - Based on a Principled Technologies test report, “Dell ProSupport Plus warns you about hardware issues so you can fix them bef ore they cause downtime” dated April 2019. Testing commi ssioned by Dell,
conducted in the United States. Actual results will vary. Full report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.
5 - Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018. Testing commissioned by Dell, conducted in the United States.
Actual results will vary. Full report: http://facts.pt/L52XKM
6 - This service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customers may be required to return unit to Dell. Limit of 1 qualified incident per contract
year. For complete details, visit www.dell.com/servicecontracts.