Dell Vostro A860 User Manual

Vostro™ | A840/A860

Setup and

Quick Reference Guide

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual
property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by
Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation.
Reverse engineering or disassembly is prohibited.

_________________

Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Vostro , Wi-Fi Catcher, DellConnect, are trademarks of Dell Inc.; Bluetooth is a registered trademark
owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, Pentium, Core, and Celeron are registered trademarks of Intel Corporation in
the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell

Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

PP37L, PP38L

August 2008 P/N G514H Rev. A02

Contents

Contents

About Your Computer. . . . . . . . 7

Front View

Right View

Left View

Battery Removal

Quick Setup

Connecting to the Internet

. . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . 12

. . . . . . . . . . . . . . 15

. . . . . . 17

Setting Up Your Internet
Connection

. . . . . . . . . . . . . 17

Transferring Information to
a New Computer

Specifications

Troubleshooting

Error Messages. . . . . . . . . . . 33

System Messages

Troubleshooting Software
and Hardware Problems

Dell Diagnostics

. . . . . . . . . . . . 19

. . . . . . . . . . . 21

. . . . . . . . . . 33

. . . . . . . . . 40

. . . . . . 41

. . . . . . . . . . 42

Troubleshooting Tips . . . . . . . . . . 44

Power Problems . . . . . . . . . . 44

Memory Problems

. . . . . . . . . 46

3

Contents

Lockups and Software
Problems

Dell Technical Update Service

. . . . . . . . . . . . . . 47

. . . 49

Dell Support Center . . . . . . . . . . 49

Reinstalling Software

Drivers

. . . . . . . . . . . . . . . . . . 51

Identifying Drivers . . . . . . . . . 51

Reinstalling Drivers and

. . . . . . . . . . . . . . . 51

Utilities

. . . . . . . 51

Restoring Your Operating System . . 54

Using Microsoft® Windows®
System Restore

Using the Operating System

. . . . . . . . . . . . . . . . 55

Media

4

. . . . . . . . . . . 54

Finding Information . . . . . . . . 59

Getting Help

Obtaining Assistance

Technical Support and Customer
Service

Online Services

AutoTech Service

Automated Order-Status
Service

. . . . . . . . . . . . . 63

. . . . . . . . . 63

. . . . . . . . . . . . . . . 64

. . . . . . . . . . . 64

. . . . . . . . . . 65

. . . . . . . . . . . . . . . 66

Problems With Your Order . . . . . . 66

Product Information

. . . . . . . . . 66

Returning Items for Warranty
Repair or Credit

. . . . . . . . . . . . 66

Before You Call . . . . . . . . . . . . . 67

Contents

Contacting Dell

. . . . . . . . . . . . . 69

Index . . . . . . . . . . . . . . . . . . . . . . 71

5

Contents

6

About Your Computer

About Your Computer

Front View

1

2

1 device status lights 2 audio connectors

3 touch pad

3

DEVICE STATUS LIGHTS

The lights located on the palm rest towards the
front of the computer indicate the following:

Power light – Turns on when you turn
on the computer, and blinks when
the computer is in a power
management mode.

Hard drive activity light – Turns on when
the computer reads or writes data.

NOTICE: To avoid loss of data,

never turn off the computer while
the light is flashing.

Battery status light – Turns on
steadily or blinks to indicate battery
charge status.

Wi-Fi status light – Turns on when
wireless networking is enabled.

7

About Your Computer

AUDIO CONNECTORS

Attach headphones to the connector

Attach a microphone to the connector

TOUCH PAD — Provides the functionality of

a mouse.

8

Right View

1

2

3

4

5

6

7

8

1 display 2 keyboard status lights

3 AC adapter

connector

5 keyboard 6 optical drive eject button

7 optical drive light 8 optical drive

4 modem connector

About Your Computer

DISPLAY — For more information on the display,

see Dell Technology Guide.

KEYBOARD STATUS LIGHTS —

The lights located above the keyboard indicate the
following:

Turns on when the numeric keypad

9

is enabled.

Turns on when the uppercase letter

A

(caps lock) function is enabled.

Turns on when the scroll lock
function is enabled.

AC ADAPTER CONNECTOR — Attaches an

AC adapter to the computer. The AC adapter
converts AC power to the DC power required by the
computer. You can connect the AC adapter with
your computer turned on or off.

CAUTION: The AC adapter works with

electrical outlets worldwide. However,
power connectors and power strips vary
among countries. Using an incompatible
cable or improperly connecting the cable
to the power strip or electrical outlet may
cause fire or equipment damage.

NOTE: Plug the power cord and the adapter

firmly in, and ensure that the light is on.

MODEM CONNECTOR (RJ-11)

Connects the telephone line
to the modem connector.

For information on using the
modem, see the online
modem documentation
supplied with your computer.

KEYBOARD — For more information on the

keyboard, see Dell Technology Guide.

OPTICAL DRIVE — For more information about

the optical drive, see Dell Technology Guide.

9

About Your Computer

Left View

4

5

6

7

8

1 PC card slot 2 3-in-1 card reader slot

3 IEEE 1394a

connector

5 network connector 6 VGA connector

7 security cable slot 8 air vents

10

4 USB connectors (2)

PC CARD SLOT — Supports one PC Card, such

as a modem or network adapter. The computer
ships with a blank installed in the slot to prevent
foreign matter from entering the computer interior
when a card is not installed.

3-IN-1 MEDIA CARD READER — Provides

a fast and convenient way to view and share digital
photos, music, videos, and documents stored on the
following digital memory cards:

1

2

3

• Secure digital (SD) memory card

• Secure Digital High Capacity (SDHC) card

• Multimedia card (MMC)

IEEE 1394A CONNECTOR — Connects

devices supporting IEEE 1394a high-speed transfer
rates, such as some digital video cameras.

USB CONNECTORS

Connect USB devices, such
as a mouse, keyboard, or
printer, and so on.

About Your Computer

NETWORK CONNECTOR (RJ-45)

Connects the computer to a
network. The two lights next to
the connector indicate status
and activity for wired network
connections.

For information on using the
network adapter, see the
device user’s guide supplied
with your computer.

VGA CONNECTOR

Connects video devices, such
as a monitor.

SECURITY CABLE SLOT — Lets you attach

a commercially available antitheft device to
the computer.

AIR VENTS — The computer uses an internal

fan to create airflow through the vents,
which prevents the computer from overheating.
The fan automatically turns on when the
computer gets hot.

11

About Your Computer

CAUTION: Do not block, push objects into, or

allow dust to accumulate in the air vents. Do
not store your Dell™ computer in
a low-airflow environment, such as a closed
briefcase, while it is running. Restricting the
airflow can damage the computer or cause
a fire.The computer turns on the fan when
the computer gets hot. Fan noise is normal
and does not indicate a problem with the fan
or the computer.

Battery Removal

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

CAUTION: Using an incompatible battery

may increase the risk of fire or explosion.
Replace the battery only with a compatible
battery purchased from Dell. The battery is

12

designed to work with your Dell™ computer.
Do not use a battery from other computers
with your computer.

CAUTION: Before removing or replacing the

battery, turn off the computer, disconnect the
AC adapter from the electrical outlet and the
computer, disconnect the modem from the
wall connector and computer, and remove
any other external cables from the computer.

1

2

1 battery 2 battery release latches (2)

About Your Computer

To remove the battery:

1 Ensure that the computer is turned off.
2 Slide the two release latches on the bottom

of the computer, and then remove the battery
from the bay.

To replace the battery, slide the battery into the bay
until it clicks into place.

13

About Your Computer

14

Quick Setup

Quick Setup

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

CAUTION: The AC adapter works with

electrical outlets worldwide. However, power
connectors and power strips vary among
countries. Using an incompatible cable or
improperly connecting the cable to the power
strip or electrical outlet may cause fire or
equipment damage.

NOTICE: When you disconnect the

AC adapter cable from the computer, grasp
the connector, not the cable itself, and pull
firmly but gently to avoid damaging the
cable. When you wrap the AC adapter cable,
ensure that you follow the angle of the
connector on the AC adapter to avoid
damaging the cable.

NOTE: Some devices may not be included if

you did not order them.

15

Quick Setup

1 Connect the AC adapter to the AC adapter

connector on the computer and to the
electrical outlet.

2 Connect the network cable.

16

3 Connect USB devices, such as a mouse

or keyboard.

Quick Setup

4 Open the computer display and press the

power button to turn on the computer.

NOTE: It is recommended that you turn on

and shut down your computer at least once
before you install any cards or connect the
computer to a docking device or other
external device, such as a printer.

5 Connect to the Internet. See "Connecting to

the Internet" on page 17 for more information.

Connecting to the Internet

NOTE: Internet Service Provider(s) (ISP) and

ISP offerings vary by country.

To connect to the Internet, you need a modem or
network connection and an ISP. If you are using
a dial-up connection, connect a telephone line to
the modem connector on your computer and to the
telephone wall connector before you set up your
Internet connection. If you are using a DSL or cable/
satellite modem connection, contact your ISP or
cellular phone service for setup instructions.

Setting Up Your Internet Connection

NOTE: The instructions in this section are for

computers with Windows Vista
system only.

®

operating

17

Quick Setup

To set up an Internet connection with a desktop
shortcut provided by your ISP:

1 Save and close any open files, and exit any

open programs.

2 Double-click the ISP icon on the Microsoft

Windows

®

desktop.

3 Follow the instructions on the screen to

complete the setup.

If you do not have an ISP icon on your desktop
or if you want to set up an Internet connection
with a different ISP, perform the steps in the
section below.

NOTE: If you cannot connect to the Internet,

see the Dell Technology Guide. If you have
successfully connected in the past, the ISP
might have a service outage. Contact your
ISP to check the service status, or try
connecting again later.

NOTE: Have your ISP information ready.

If you do not have an ISP, consult the
Connect to the Internet wizard.

18

Microsoft® Windows Vista® Operating
System

1 Save and close any open files, and exit any

®

open programs.

2 Click the Windows Vista Start button →

Control Panel

3 Under Network and Internet, click Connect

to the Internet.

4 In the Connect to the Internet window, click

either Broadband (PPPoE) or Dial-up,
depending on how you want to connect:

• Choose Broadband if you will use
a DSL, satellite modem, cable TV
modem, or Bluetooth wireless
technology connection.

• Choose Dial-up if you will use a dial-up
modem or ISDN.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

5 Follow the instructions on the screen and

use the setup information provided by your
ISP to complete the setup.

Transferring Information to a New Computer

NOTE: The instructions in this section are for

computers with Windows Vista operating
system installed.

1 Click the Windows Vista Start button ,

and then click Transfer files and settings→

Start Windows Easy Transfer.

2 In the User Account Control dialog box, click

Continue.

3 Click Start a new transfer or Continue

a transfer in progress.

4 Follow the instructions provided on the

screen by the Windows Easy Transfer
wizard.

Quick Setup

19

Quick Setup

20

Specifications

NOTE: Offerings may vary by region. For

more information regarding the configuration
of your computer, click Start→ Help and
Support and select the option to view
information about your computer.

Processor Vostro A840 Vostro A860

®

Processor type Intel® Core™2 Duo

®

Pentium™ Dual-Core

Intel

®

Intel

Celeron® Dual and Single Core

L1 cache 32 KB per instruction, 32 KB data cache

per core

L2 cache 512 KB, 1 MB, 2 MB or 4 MB per core

depending on model

External bus

667 and 800 MHz 667 and 800 MHz

frequency

Intel

Core™2 Duo

®

Pentium™ Dual-Core

Intel

®

Intel

Celeron® Dual and Single Core

32 KB per instruction, 32 KB data cache per
core

512 KB, 1 MB, 2 MB or 4 MB per core
depending on model

Specifications

21

Specifications

System Information Vostro A840 Vostro A860

Chipset Intel GM965 Express/ICH8M Intel GM965 Express/ICH8M

Data bus width 64 bits 64 bits

DRAM bus width dual-channel (2) 64-bit buses dual-channel (2) 64-bit buses

Processor address
bus width

Flash EPROM 2 MB 2 MB

Graphics bus internal internal

PCI bus 32 bits 32 bits

Memory Vostro A840 Vostro A860

Memory module connector two user-accessible SODIMM sockets two user-accessible SODIMM sockets

Memory module capacities 512 MB, 1 GB, 2 GB

Memory type DDR2 SODIMM DDR2 SODIMM

22

36 bits 36 bits

4-GB capable

512 MB, 1 GB, 2 GB

4-GB capable

Memory (continued) Vostro A840 Vostro A860

Minimum memory 512 MB 512 MB

Maximum memory 4 GB 4 GB

Specifications

Ports and
Connectors

Audio microphone connector, stereo

Mini-Card one PCI-E Mini-Card slot one PCI-E Mini-Card slot

Modem RJ-11 port RJ-11 port

Network adapter RJ-45 port RJ-45 port

USB two 4-pin USB 2.0-compliant connectors two 4-pin USB 2.0-compliant connectors

Video 15-hole connector 15-hole connector

IEEE 1394 4-pin mini 4-pin mini

Vostro A840 Vostro A860

microphone connector, stereo headphone/

headphone/speakers connector

speakers connector

23

Specifications

3-in-1 Media Card Reader Vostro A840 Vostro A860

3-in-1 media memory card

Ricoh 5C847 Ricoh R5C847

controller

3-in-1 media memory card

3-in-1 combo card connector 3-in-1 combo card connector

connector

Cards supported SD/SDIO/MMC SD/SDIO/MMC

Communications Vostro A840 Vostro A860

Modem:

Typ e

Controller

Interface

v.92 Data/Fax MDC Modem v.92 Data/Fax MDC Modem

softmodem softmodem

HDA Bus HDA Bus

Network adapter 10/100 Ethernet LAN on system board 10/100 Ethernet LAN on system board

Wireless internal WLAN and Bluetooth

support (if optional cards are purchased)

®

wireless

internal WLAN and Bluetooth® wireless
support (if optional cards are purchased)

24

Video Vostro A840 Vostro A860

Video type: integrated on system board, hardware

accelerated

Data bus

Video controller

integrated video integrated video

Intel Extreme Graphics Intel Extreme Graphics

integrated on system board, hardware
accelerated

Video memory up to 128 MB up to 128 MB

Audio Vostro A840 Vostro A860

Audio type two-channel high definition

audio (Azalia)

two-channel high definition
audio (Azalia)

Audio controller Conexant CX20561-12Z Conexant CX20561-12Z

Stereo conversion 24-bit (analog-to-digital and

digital-to-analog)

Interfaces:

Internal

External

high-definition audio (Azalia) codec high-definition audio (Azalia) codec

microphone-in connector, stereo
headphones/speakers connector

24-bit (analog-to-digital and
digital-to-analog)

microphone-in connector, stereo
headphones/speakers connector

Specifications

25

Specifications

Audio (continued) Vostro A840 Vostro A860

Speaker one 4-ohm speaker one 4-ohm speaker

Internal speaker amplifier 2-W channel into 4 ohms 2-W channel into 4 ohms

Volume controls program menus program menus

Display Vostro A840 Vostro A860

Type (active-matrix TFT) WXGA HD

Active area (X/Y) 303.36 x 189.6 344.23 x 193.53

Dimensions:

Height

Width

Diagonal

Operating angle 0° (closed) to 165° 0° (closed) to 165°

26

206 mm (8.11 inches) 209.5 mm (8.24 inches)

320 mm (12.6 inches) 359.3 mm (14.14 inches)

358.14 mm (14.1 inches) 396.24 mm (15.6 inches)

Display (continued) Vostro A840 Vostro A860

Viewing angles:

WXGA Horizontal

WXGA Vertical

Pixel pitch:

HD

Power Consumption

panel with backlight)

(

(typical):

WXGA

Keyboard Vostro A840 Vostro A860

Number of keys 86 (U.S. and Canada); 87 (Europe); 90

Layout QWERTY/AZERTY/Kanji QWERTY/AZERTY/Kanji

40/40° 40/40°

15/30° 15/30°

0.2373 0.255

6.2 W (max) with no inverter losses 6.5 W (max) with no inverter losses

86 (U.S. and Canada); 87 (Europe); 90

(Japan)

(Japan)

Specifications

27

Specifications

Touch Pad Vostro A840 Vostro A860

X/Y position resolution
(graphics table mode)

Size:

Width

Height

Battery Vostro A840 Vostro A860

Type 6-cell “smart” lithium ion

Dimensions:

Depth

Height

Width

Weight 0.31 kg (0.68 lb) 0.35 kg (0.68 lb)

28

240 cpi 240 cpi

73.0-mm (2.9-inch) sensor-active area) 73.0-mm (2.9-inch) sensor-active area)

42.9-mm (1.7-inch) rectangle) 42.9-mm (1.7-inch) rectangle)

6-cell “smart” lithium ion

4-cell “smart” lithium ion

53.4 mm (2.10 inches) 53.4 mm (2.10 inches)

20 mm (0.78 inch) 20 mm (0.78 inch)

206.2 mm (8.12 inches) 206.2 mm (8.12 inches)

0.23 kg (0.5 lb) 0.23 kg (0.5 lb)

4-cell “smart” lithium ion

Battery (continued) Vostro A840 Vostro A860

Voltage 11.1 VDC (6-cell)

14.8 VDC (4-cell)

Charge time
(approximate)

:

4 hours (when computer is off) 4 hours (when computer is off)

Operating time Battery operating time varies depending

on operating conditions and can be
significantly reduced under certain
power-intensive conditions. See Dell
Technology Guide for more information.

Life span

300 charge/discharge cycles 300 charge/discharge cycles

11.1 VDC (6-cell)

14.8 VDC (4-cell)

Battery operating time varies depending
on operating conditions and can be
significantly reduced under certain
power-intensive conditions. See Dell
Technology Guide for more information.

(approximate)

Temperature range:

Operating

Storage

0° to 35°C (32° to 95°F) 0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F) –40° to 65°C (–40° to 149°F)

Coin-cell battery CR-2032 CR-2032

Specifications

29

Specifications

AC Adapter Vostro A840 Vostro A860

Input voltage 100–240 VAC 100–240 VAC

Input current (maximum) 1.5 A 1.5 A

Input frequency 50–60 Hz 50–60 Hz

Output current 4.34 A (maximum at 4-second pulse);

Output power 65 W 65 W

Rated output voltage 19.5 +/–1.0 VDC 19.5 +/–1.0 VDC

Dimensions:

Height

Width

Depth

Weight (with cables) 0.4 kg (0.9 lb) 0.4 kg (0.9 lb)

30

3.34 A (continuous)

28.2 mm (1.11 inches) 28.2 mm (1.11 inches)

57.9 mm (2.28 inches) 57.9 mm (2.28 inches)

137.2 mm (5.4 inches) 137.2 mm (5.4 inches)

4.34 A (maximum at 4-second pulse);

3.34 A (continuous)

Specifications

AC Adapter (continued) Vostro A840 Vostro A860

Temperature range:

Operating

Storage

Physical Vostro A840 Vostro A860

Height 31.1mm to 35.6 mm (1.2 to 1.4 inches) 31.5 to 36.8 mm (1.24 to 1.44 inches)

Width 340 mm (13.39 inches) 376 mm (14.8 inches)

Depth 250 mm (9.85 inches) 255 mm (10.03 inches)

Weight (with 4-cell battery) 2.03 kg (4.47 lb) 2.46 kg (5.42 lb)

Weight (with 6-cell battery) 2.11 kg (4.65 lb) 2.54 kg (5.59)

Environmental Vostro A840 Vostro A860

Temperature range:

Operating

Storage

0° to 35°C (32° to 95°F) 0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F) –40° to 65°C (–40° to 149°F)

0° to 35°C (32° to 95°F) 0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F) –40° to 65°C (–40° to 149°F)

31

Specifications

Environmental (continued) Vostro A840 Vostro A860

Relative humidity (maximum):

Operating

Storage

Maximum vibration (using a random-vibration
spectrum that simulates user environment):

Operating

Storage

Maximum shock (measured with hard drive in
head-parked position and a 2-ms half-sine pulse):

Operating

Storage

Airborne containment level G2 or lower as defined by

32

10% to 90% (noncondensing) 10% to 90% (noncondensing)

5% to 95% (noncondensing) 5% to 95% (noncondensing)

0.66 GRMS 0.66 GRMS

1.3 GRMS 1.3 GRMS

110 G

110 G 110 G

163 G 163 G

G2 or lower as defined by

ISA-S71.04-1985

ISA-S71.04-1985

Troubleshooting

Troubleshooting

CAUTION: To guard against the likelihood

of electric shock, laceration by moving fan
blades, or other expected injuries, always
unplug your computer from the electrical
outlet before opening the cover.

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

Error Messages

If the message is not listed, see the documentation
for the operating system or the program that was
running when the message appeared.

AUXILIARY DEVICE FAILURE — The touch

pad or external mouse may be faulty. For an
external mouse, check the cable connection.
Enable the Pointing Device option in the system

setup program. See your Service Manual at
support.dell.com for more information. If the
problem persists, contact Dell (see "Contacting Dell"
on page 69).

CACHE DISABLED DUE TO FAILURE — The

primary cache internal to the microprocessor has
failed. Contact Dell (see "Contacting Dell" on
page 69).

OPTICAL DRIVE CONTROLLER FAILURE —

The optical drive does not respond to commands
from the computer.

DATA ERROR — The hard drive cannot read

the data.

DECREASING AVAILABLE MEMORY — One

or more memory modules may be faulty or
improperly seated. Reinstall the memory modules
and, if necessary, replace them. See your Service
Manual at support.dell.com for more information.

33

Troubleshooting

DISK C: FAILED INITIALIZATION — The

hard drive failed initialization. Run the hard drive
tests in the Dell Diagnostics (see "Dell Diagnostics"
on page 42).

DRIVE NOT READY — The operation requires a

hard drive in the bay before it can continue. Install a
hard drive in the hard drive bay. See your Service
Manual at support.dell.com for more information.

ERROR READING PCMCIA CARD — The

computer cannot identify the ExpressCard. Reinsert
the card or try another card. See your Service
Manual at support.dell.com for more information.

EXTENDED MEMORY SIZE HAS

CHANGED — The amount of memory recorded in

nonvolatile memory (NVRAM) does not match the
memory installed in the computer. Restart the
computer. If the error appears again, contact Dell
(see "Contacting Dell" on page 69).

34

THE FILE BEING COPIED IS TOO LARGE FOR

THE DESTINATION DRIVE — The file that you

are trying to copy is too large to fit on the disk, or
the disk is full. Try copying the file to a different disk
or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF

THE FOLLOWING CHARACTERS: \ / : * ? “ <

— Do not use these characters in filenames.

> |

GATE A20 FAILURE — A memory module may

be loose. Reinstall the memory modules and, if
necessary, replace them. See your Service Manual
at support.dell.com for more information.

GENERAL FAILURE — The operating system is

unable to carry out the command. The message is
usually followed by specific information—for
example, Printer out of paper. Take the
appropriate action.

Troubleshooting

HARD-DISK DRIVE CONFIGURATION

ERROR — The computer cannot identify the drive

type. Shut down the computer, remove the hard
drive (see your Service Manual at
support.dell.com), and boot the computer from the
media. Then, shut down the computer, reinstall the
hard drive, and restart the computer. Run the Hard
Disk Drive tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 42).

HARD-DISK DRIVE CONTROLLER FAILURE 0 —

The hard drive does not respond to commands from
the computer. Shut down the computer, remove the
hard drive (see your Service Manual at
support.dell.com), and boot the computer from the
media. Then, shut down the computer, reinstall the
hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics"
on page 42).

HARD-DISK DRIVE FAILURE — The hard

drive does not respond to commands from the
computer. Shut down the computer, remove the
hard drive (see your Service Manual at
support.dell.com), and boot the computer from the
media. Then, shut down the computer, reinstall the
hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics"
on page 42).

HARD-DISK DRIVE READ FAILURE — The

hard drive may be defective. Shut down the
computer, remove the hard drive (see your Service
Manual at support.dell.com), and boot the computer
using the media. Then, shut down the computer,
reinstall the hard drive, and restart the computer.
If the problem persists, try another drive. Run the
Hard Disk Drive tests in the Dell Diagnostics (see
"Dell Diagnostics" on page 42).

INSERT BOOTABLE MEDIA — The operating

system is trying to boot to nonbootable media. Insert
bootable media.

35

Troubleshooting

INVALID CONFIGURATION INFORMATION-

PLEASE RUN SYST EM SETUP PROGRAM —

The system configuration information does not
match the hardware configuration. The message is
most likely to occur after a memory module is
installed. Correct the appropriate options in the
system setup program. See your Service Manual at
support.dell.com for more information.

KEYBOARD CLOCK LINE FAILURE — For

external keyboards, check the cable connection.
Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 42).

KEYBOARD CONTROLLER FAILURE — For

external keyboards, check the cable connection.
Restart the computer, and avoid touching the
keyboard or the mouse during the boot routine. Run
the Keyboard Controller test in the Dell Diagnostics
(see "Dell Diagnostics" on page 42).

KEYBOARD DATA LINE FAILURE — For

external keyboards, check the cable connection.
Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 42).

36

KEYBOARD STUCK KEY FAILURE — For

external keyboards or keypads, check the cable
connection. Restart the computer, and avoid
touching the keyboard or keys during the boot
routine. Run the Stuck Key test in the Dell
Diagnostics (see "Dell Diagnostics" on page 42).

MEMORY ADDRESS LINE FAILURE AT

ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or

improperly seated. Reinstall the memory modules
and, if necessary, replace them. See your Service
Manual at support.dell.com for more information.

MEMORY ALLOCATION ERROR — The

software you are attempting to run is conflicting
with the operating system, another program, or a
utility. Shut down the computer, wait 30 seconds,
and then restart it. Try to run the program again.
If the error message still appears, see the software
documentation.

Troubleshooting

MEMORY DATA LINE FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE — A

memory module may be faulty or improperly seated.
Reinstall the memory modules and, if necessary,
replace them. See your Service Manual at
support.dell.com for more information.

MEMORY DOUBLE WORD LOGIC FAILURE AT

ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or

improperly seated. Reinstall the memory modules
and, if necessary, replace them. See your Service
Manual at support.dell.com for more information.

MEMORY ODD/ EVEN LOGIC FAILURE AT

ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or

improperly seated. Reinstall the memory modules
and, if necessary, replace them. See your Service
Manual at support.dell.com for more information.

MEMORY WRITE/ READ FAILURE AT

ADDRESS, READ VALUE EXPECTING
VALUE — A memory module may be faulty or

improperly seated. Reinstall the memory modules
and, if necessary, replace them. See your Service
Manual at support.dell.com for more information.

NO BOOT DEVICE AVAILABLE — The

computer cannot find the hard drive. If the hard
drive is your boot device, ensure that the drive is
installed, properly seated, and partitioned as a boot
device.

NO BOOT SECTOR ON HARD DRIVE — The

operating system may be corrupted. Contact Dell

see

"Contacting Dell" on page 69).

(

NO TIMER TICK INTERRUPT — A chip on the

system board may be malfunctioning. Run the
System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 42).

37

Troubleshooting

NOT ENOUGH MEMORY OR RESOURCES.

XIT SOME PROGRAMS AND TRY

E

AGAIN — You have too many programs open.

Close all windows and open the program that you
want to use.

OPERATING SYSTEM NOT FOUND —

Reinstall the hard drive (see your Service Manual at
support.dell.com). If the problem persists, contact
Dell (see "Contacting Dell" on page 69).

OPTIONAL ROM BAD CHECKSUM — The

optional ROM has failed. Contact Dell (see
"Contacting Dell" on page 69).

A REQUIRED .DLL FILE WAS NOT

FOUND — The program that you are trying to

open is missing an essential file. Remove and then
reinstall the program.

1 Click the Windows Vista start button →

Control Panel→ Programs→ Programs and
Features.

2 Select the program you want to remove.

38

3 Click Uninstall.
4 See the program documentation for

installation instructions and reinstall the
program.

SECTOR NOT FOUND — The operating system

cannot locate a sector on the hard drive. You may
have a defective sector or corrupted FAT on the
hard drive. Run the Windows error-checking utility
to check the file structure on the hard drive.
See Windows Help and Support for instructions

Start→ Help and Support). If a large number

(click
of sectors are defective, back up the data (if
possible), and then reformat the hard drive.

SEEK ERROR — The operating system cannot

find a specific track on the hard drive.

SHUTDOWN FAILURE — A chip on the system

board may be malfunctioning. Run the System Set
tests in the Dell Diagnostics (see "Dell Diagnostics"
on page 42).

Troubleshooting

TIME- OF-DAY CLOCK LOST POWER —

System configuration settings are corrupted.
Connect your computer to an electrical outlet to
charge the battery. If the problem persists, try to
restore the data by entering the system setup
program, then immediately exit the program (see
your Service Manual at support.dell.com). If the
message reappears, contact Dell (see "Contacting
Dell" on page 69).

TIME- OF-DAY CLOCK STOPPED — The

coin-cell battery that supports the system
configuration settings may need to be changed.
Connect your computer to an electrical outlet to
charge the battery. If the problem persists, contact
Dell (see "Contacting Dell" on page 69).

TIME- OF-DAY NOT SET-PLEASE RUN THE

YS T EM SETUP PROGRAM — The time or

S

date stored in the system setup program does not
match the system clock. Correct the settings for the

Date and Tim e options. See your Service Manual at
support.dell.com for more information.

TIMER CHIP COUNTER 2 FAILED — A chip

on the system board may be malfunctioning. Run the
System Set tests in the Dell Diagnostics (see "Dell
Diagnostics" on page 42).

UNEXPECTED INTERRUPT IN PROTECTED

MODE — The keyboard controller may be

malfunctioning, or a memory module may be loose.
Run the System Memory tests and the Keyboard
Controller test in the Dell Diagnostics (see "Dell
Diagnostics" on page 42).

X :\ IS NOT ACCESSIBLE. THE DEVICE IS
NOT READY — Insert a disk into the drive and

try again.

WARNING: BATTERY IS CRITICALLY

LOW — The battery is running out of charge.

Replace the battery, or connect the computer to an
electrical outlet; otherwise, activate hibernate
mode or shut down the computer.

39

Troubleshooting

System Messages

NOTE: If the message you received is not listed

in the table, see the documentation for either
the operating system or the program that was
running when the message appeared.

ALERT! PREVIOUS ATTEMPTS AT BOOTING

THIS SYSTEM HAVE FAILED AT CHECKPOINT

[

NNNN]. FOR HELP IN RESOLVING THIS
PROBLEM, PLEASE NOTE THIS CHECKPOINT
AND CONTACT DELL TECHNICAL

UPPORT — The computer failed to complete the

S

start routine three consecutive times for the same
error (see "Contacting Dell" on page 69 for assistance).

CMOS CHECKSUM ERROR — Possible

system board failure or RTC battery low. Replace
the battery. See your Service Manual at
support.dell.com or see "Contacting Dell" on
page 69 for assistance.

CPU FAN FAILURE — Processor fan failure.

Replace processor fan. See your Service Manual at
support.dell.com.

40

HARD-DISK DRIVE FAILURE — Possible hard

drive failure during hard drive POST. Check cables,
swap hard disks, or see "Contacting Dell" on page 69
for assistance.

HARD-DISK DRIVE READ FAILURE —

Possible hard drive failure during hard-drive start
test (see "Contacting Dell" on page 69 for
assistance).

KEYBOARD FAILURE — Keyboard failure or

keyboard cable loose.

NO BOOT DEVICE AVAILABLE — No

bootable partition on hard drive, or the hard drive
cable is loose, or no bootable device exists.

• If the hard drive is your boot device, ensure
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

• Enter system setup and ensure that the boot
sequence information is correct (see your
Service Manual at support.dell.com).

Troubleshooting

NO TIMER TICK INTERRUPT — A chip on the

system board might be malfunctioning or system
board failure (see "Contacting Dell" on page 69 for
assistance).

USB OVER CURRENT ERROR — Disconnect

the USB device. Use external power source for the
USB device.

NOTICE - HARD DRIVE SELF
MONITORING SYSTEM

THAT A PARAMETER HAS EXCEEDED ITS
NORMAL OPERATING RANGE. DELL
RECOMMENDS THAT YOU BACK UP YOUR
DATA REGULARLY. A PARAMETER OUT OF
RANGE MAY OR MAY NOT INDICATE A
POTENTIAL HARD DRIVE PROBLEM —

S.M.A.R.T error, possible hard drive failure.

HAS REPORTED

Troubleshooting Software and Hardware Problems

If a device is either not detected during the
operating system setup or is detected but
incorrectly configured, you can use the Hardware
Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

1 Click the Windows Vista Start button ,

and click Help and Support.

2 Type hardware troubleshooter in

the search field and press <Enter> to start
the search.

3 In the search results, select the option that

best describes the problem and follow the
remaining troubleshooting steps.

41

Troubleshooting

Dell Diagnostics

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

When to Use the Dell Diagnostics

If you experience a problem with your computer,
perform the checks in Lockups and Software
Problems (see "Lockups and Software Problems" on
page 47) and run the Dell Diagnostics before you
contact Dell for technical assistance.

It is recommended that you print these procedures
before you begin.

NOTICE: The Dell Diagnostics works only on

Dell computers.

NOTE: The Dell Drivers and Utilities media is

optional and may not ship with your
computer.

42

See your Service Manual at support.dell.com to
review your computer’s configuration information,
and ensure that the device that you want to test
displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or
from the Dell Drivers and Utilities media.

Starting the Dell Diagnostics From Your
Hard Drive

NOTE: If your computer cannot display

a screen image, see

.

page 69

1 Ensure that the computer is connected to an

electrical outlet that is known to be working
properly.

2 Turn on (or restart) your computer.
3 When the DELL™ logo appears, press <F12>

immediately. Select Diagnostics from the
start menu and press <Enter>.

"Contacting Dell" on

Troubleshooting

NOTICE: If you wait too long and the

operating system logo appears, continue
to wait until you see the Microsoft

®

Windows
your computer and try again.

desktop, and then shut down

®

NOTICE: If you see a message stating

that no diagnostics utility partition has
been found, run the Dell Diagnostics
from the Drivers and Utilities media.

4 Press any key to start the Dell Diagnostics

from the diagnostics utility partition on your
hard drive, and follow the instructions on the
screen.

Starting the Dell Diagnostics From the Dell
Drivers and Utilities Media

1 Insert the Drivers and Utilities media.
2 Shut down and restart the computer.

When the DELL logo appears,
press <F12> immediately.

NOTICE: If you wait too long and the

operating system logo appears,
continue to wait until you see the
Microsoft
shut down your computer and try
again.

®

Windows® desktop; then,

NOTICE: The next steps change the

boot sequence for one time only. On
the next start-up, the computer starts
according to the devices specified in
the system setup program.

3 When the boot device list appears, highlight

CD/DVD/CD-RW and press <Enter>.

4 Select the Boot from CD-ROM option from

the menu that appears and press <Enter>.

43

Troubleshooting

5 Type 1 to start the CD menu and press

<Enter> to proceed.

6 Select Run the 32 Bit Dell Diagnostics from

the numbered list. If multiple versions are
listed, select the version that is appropriate
for your computer.

7 When the Dell Diagnostics Main Menu

appears, select the test that you want to run,
and follow the instructions on the screen.

Troubleshooting Tips

Follow these tips when troubleshooting your
computer:

• If you added or removed a part before the
problem started, review the installation
procedures and ensure that the part is
correctly installed (see your Service Manual
at support.dell.com).

• If a device does not work, ensure that the
device is properly connected.

44

• If an error message appears on the screen,
write down the exact message. This
message may help support personnel to
diagnose and fix the problem(s).

• If an error message occurs in a program, see
the program documentation.

NOTE: The procedures in this document

were written for the Windows default view,
so they may not apply if you set your Dell
computer to the Windows Classic view.

Power Problems

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

Troubleshooting

IF THE POWER LIGHT IS OFF — The

computer is either turned off or is not receiving
power.

• Reseat the power cable in the power
connector on the back of the computer and
the electrical outlet.

• Bypass power strips, power extension
cables, and other power protection devices
to verify that the computer turns on properly.

• Ensure that any power strips being used are
plugged into an electrical outlet and are
turned on.

• Ensure that the electrical outlet is working by
testing it with another device, such as a
lamp.

• Ensure that the main power cable and front
panel cable are securely connected to the
system board (see your Service Manual at
support.dell.com).

IF THE POWER LIGHT IS BLUE AND THE

COMPUTER IS NOT RESPONDING —

• Ensure that the display is connected and
powered on.

IF THE POWER LIGHT IS BLINKING

BLUE — The computer is in standby mode. Press

a key on the keyboard, move the mouse, or press
the power button to resume normal operation.

IF THE POWER LIGHT IS BLINKING

AMBER — The computer is receiving electrical

power, a device might be malfunctioning or
incorrectly installed.

• Remove and then reinstall all memory
modules (see your Service Manual at
support.dell.com).

• Remove and then reinstall any expansion
cards, including graphics cards (see your
Service Manual at support.dell.com).

IF THE POWER LIGHT IS STEADY

AMBER — There is a power problem, a device

may be malfunctioning or incorrectly installed.

45

Troubleshooting

• Ensure that the processor power cable is
securely connected to the system board
power connector (see your Service Manual
at support.dell.com).

• Ensure that the main power cable and the
front panel cable are securely connected to
the system board connector (see your
Service Manual at support.dell.com).

ELIMINATE INTERFERENCE — Some possible

causes of interference are:

• Power, keyboard, and mouse extension
cables

• Too many devices connected to the same
power strip

• Multiple power strips connected to the same
electrical outlet

46

Memory Problems

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

IF YOU RECEIVE AN INSUFFICIENT MEMORY

MESSAGE —

• Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.

• See the software documentation for
minimum memory requirements. If
necessary, install additional memory (see
your Service Manual at support.dell.com).

Troubleshooting

• Reseat the memory modules (see your
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.

• Run the Dell Diagnostics (see "Dell
Diagnostics" on page 42).

IF YOU EXPERIENCE OTHER MEMORY

PROBLEMS —

• Reseat the memory modules (see your
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.

• Ensure that you are following the memory
installation guidelines (see your Service
Manual at support.dell.com).

• Ensure that the memory you are using is
supported by your computer. For more
information about the type of memory
supported by your computer, see "Memory"
on page 22.

• Run the Dell Diagnostics (see "Dell
Diagnostics" on page 42).

Lockups and Software Problems

CAUTION: Before working inside your

computer, read the safety information that
shipped with your computer. For additional
safety best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

The computer does not start up

ENSURE THAT THE POWER CABLE IS

FIRMLY CONNECTED TO THE COMPUTER
AND TO THE ELECTRICAL OUTLET

The computer stops responding

NOTICE: You may lose data if you are unable

to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are

unable to get a response by pressing a key on your
keyboard or moving your mouse, press the power
button for at least 8 to 10 seconds (until the
computer turns off), and then restart your computer.

47

Troubleshooting

A program stops responding

END THE PROGRAM —

1 Press <Ctrl><Shift><Esc> simultaneously to

access the Task Manager, and click the
Applications tab.

2 Click to select the program that is no longer

responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation

instructions in its documentation or the
media (CD or DVD).

CHECK THE SOFTWARE

DOCUMENTATION — If necessary, uninstall

and then reinstall the program.

48

A program is designed for an earlier
Microsoft

®

Windows® operating system

RUN THE PROGRAM COMPATIBILITY

IZARD —

W

The Program Compatibility Wizard configures a
program so that it runs in an environment similar to
non-Windows Vista operating system environments.

1 Click Start → Control Panel→

Programs→ Use an older program with this
version of Windows.

2 In the welcome screen, click Next.
3 Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF — If you are

unable to get a response by pressing a key on your
keyboard or moving your mouse, press the power
button for at least 8 to 10 seconds (until the
computer turns off), and then restart your computer.

Troubleshooting

Other software problems

CHECK THE SOFTWARE DOCUMENTATION

OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING
INFORMATION —

• Ensure that the program is compatible with
the operating system installed on your
computer.

• Ensure that your computer meets the
minimum hardware requirements needed to
run the software. See the software
documentation for information.

• Ensure that the program is installed and
configured properly.

• Verify that the device drivers do not conflict
with the program.

• If necessary, uninstall and then reinstall the
program.

BACK UP YOUR FILES IMMEDIATELY

• Use a virus-scanning program to check the
hard drive, CDs, or DVDs

• Save and close any open files or programs
and shut down your computer through the
Start menu

Dell Technical Update Service

The Dell Technical Update service provides
proactive e-mail notification of software and
hardware updates for your computer. The service is
free and can be customized for content, format, and
how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.

Dell Support Center

The Dell Support Center helps you find the service,
support and system-specific information you need.
For more information about Dell Support Center and
available support tools, click the Services tab at
support.dell.com.

49

Troubleshooting

Click on the icon in the taskbar to run the
application. The home page provides links to
access:

• Self Help (Troubleshooting, Security, System
Performance, Network/Internet, Backup/
Recovery, and Windows Vista)

• Alerts (technical support alerts relevant to
your computer)

• Assistance from Dell (Technical Support with
DellConnect™, Customer Service, Training
and Tutorials, How-To Help with Dell on Call,
and Online Scan with PCCheckUp)

• About Your System (System Documentation,
Warranty Information, System Information,
Upgrades & Accessories)

The top of the Dell Support Center home page
displays your system’s model number along with its
service tag and express service code.

50

For more information on Dell Support Center, see
the Dell Technology Guide. It is available in
Windows Help and Support (Start → Help and
Support) and at Dell Support Website
(support.dell.com).

Reinstalling Software

Reinstalling Software

Drivers

Identifying Drivers

If you experience a problem with any device,
identify whether the driver is the source of your
problem and, if necessary, update the driver.

1 Click the Windows Vista Start button™ ,

and right-click Computer.

2 Click Properties→ Device Manager.

NOTE: The User Account Control

window may appear. If you are an
administrator on the computer, click
Continue; otherwise, contact your
administrator to continue.

Scroll down the list to see if any device has an
exclamation point (a yellow circle with a [!]) on the
device icon.

If an exclamation point is next to the device name,
you may need to reinstall the driver or install a new
driver (see "Reinstalling Drivers and Utilities" on
page 51).

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at

support.dell.com and your Drivers and
Utilities media provide approved drivers for
Dell™ computers. If you install drivers
obtained from other sources, your computer
might not work correctly.

Returning to a Previous Device Driver
Version

1 Click the Windows Vista Start button ,

and right-click Computer.

2 Click Properties→ Device Manager.

51

Reinstalling Software

NOTE: The User Account Control

window may appear. If you are an
administrator on the computer, click
Continue; otherwise, contact your
administrator to enter the Device
Manager.

3 Right-click the device for which the new

driver was installed and click Properties.

4 Click the Drivers tab→ Roll Back Driver.

If Device Driver Rollback does not resolve the
problem, then use System Restore (see "Restoring
Your Operating System" on page 54) to return your
computer to the operating state that existed before
you installed the new driver.

Using the Drivers and Utilities Media

If using Device Driver Rollback or System Restore
(see "Restoring Your Operating System" on page 54)
does not resolve the problem, reinstall the driver
from your Drivers and Utilities media.

52

1 With the Windows desktop displayed, insert

your Drivers and Utilities media.

If this is your first time to use the Drivers and
Utilities media, go to step 2. If not, go to step 5.

2 When the Drivers and Utilities media

installation program starts, follow the
prompts on the screen.

NOTE: In most cases, the Drivers and

Utilities program starts running

automatically. If it does not, start
Windows Explorer, click your media
drive directory to display the media
contents, and then double-click the
autorcd.exe file.

3 When the InstallShield Wizard Complete

window appears, remove the Drivers and
Utilities media and click Finish to restart the
computer.

4 When you see the Windows desktop,

reinsert the Drivers and Utilities media.

Reinstalling Software

5 At the Welcome Dell System Owner screen,

click Next.

NOTE: The Drivers and Utilities program

displays drivers only for hardware that
came installed in your computer. If you
installed additional hardware, the
drivers for the new hardware might not
be displayed. If those drivers are not
displayed, exit the Drivers and Utilities
program. For drivers information, see
the documentation that came with the
device.

A message appears, stating that the Drivers
and Utilities media is detecting hardware in
your computer.

The drivers that are used by your computer
are automatically displayed in the My

Drivers—The ResourceCD has identified
these components in your system window.

6 Click the driver that you want to reinstall and

follow the instructions on the screen.

If a particular driver is not listed, then that driver is
not required by your operating system.

Manually Reinstalling Drivers

After extracting the driver files to your hard drive as
described in the previous section:

1 Click the Windows Vista Start button ,

and right-click Computer.

2 Click Properties→ Device Manager.

NOTE: The User Account Control window

may appear. If you are an administrator
on the computer, click Continue;
otherwise, contact your administrator
to enter the Device Manager.

3 Double-click the type of device for which you

are installing the driver (for example, Audio
or Video).

4 Double-click the name of the device for

which you are installing the driver.

5 Click the Driver tab→ Update Driver→

Browse my computer for driver software.

53

Reinstalling Software

6 Click Browse and browse to the location to

which you previously copied the driver files.

7 When the name of the appropriate driver

appears, click the name of the driver→ OK→
Next.

8 Click Finish and restart your computer.

Restoring Your Operating System

You can restore your operating system in the
following ways:

• Microsoft Windows System Restore returns
your computer to an earlier operating state
without affecting data files. Use System
Restore as the first solution for restoring your
operating system and preserving data files.

• If you received the Operating System media
with your computer, you can use it to restore
your operating system. However, using the
Operating System media also deletes all data
on the hard drive. Use the media only if
System Restore did not resolve your
operating system problem.

54

Using Microsoft® Windows® System Restore

The Windows operating systems provide a System
Restore option that allows you to return your
computer to an earlier operating state (without
affecting data files) if changes to the hardware,
software, or other system settings have left the
computer in an undesirable operating state. Any
changes that System Restore makes to your
computer are completely reversible.

NOTICE: Make regular backups of your data

files. System Restore does not monitor your
data files or recover them.

NOTE: The procedures in this document

were written for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.

NOTE: Set your Dell™ computer to the

Windows Classic view.

Reinstalling Software

Starting System Restore

1 Click Start .
2 In the Start Search box, type System

Restore and press <Enter>.

NOTE: The User Account Control

window may appear. If you are an
administrator on the computer, click
Continue; otherwise, contact your
administrator to continue the desired
action.

3 Click Next and follow the remaining prompts

on the screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore
(see "Undoing the Last System Restore" on page 55).

Undoing the Last System Restore

NOTICE: Before you undo the last system

restore, save and close all open files and exit
any open programs. Do not alter, open, or
delete any files or programs until the system
restoration is complete.

1 Click Start
2 In the Start Search box, type System

Restore and press <Enter>.

3 Click Undo my last restoration and click

Next.

.

Using the Operating System Media

Before you Begin

If you are considering reinstalling the Windows
operating system to correct a problem with a newly
installed driver, first try using Windows Device
Driver Rollback. See "Returning to a Previous
Device Driver Version" on page 51. If Device Driver
Rollback does not resolve the problem, use
Microsoft Windows System Restore to return your

55

Reinstalling Software

operating system to the operating state it was in
before you installed the new device driver. See
"Using Microsoft
page 54.

NOTICE: Before performing the installation,

back up all data files on your primary hard
drive. For conventional hard drive
configurations, the primary hard drive is the
first drive detected by the computer.

To reinstall Windows, you need the Dell™ Operating
System media and the Dell Drivers and Utilities
media.

NOTE: The Dell Drivers and Utilities media

contains drivers that were installed during
the assembly of the computer. Use the Dell
Drivers and Utilities media to load any
required drivers. Depending on the region
from which you ordered your computer, or
whether you requested the media, the Dell

Drivers and Utilities media and Dell
Operating System media may not ship with

your computer.

56

®

Windows® System Restore" on

Reinstalling Windows

The reinstallation process can take 1 to 2 hours to
complete. After you reinstall the operating system,
you must also reinstall the device drivers, virus
protection program, and other software.

1 Save and close any open files and exit any

open programs.

2 Insert the Operating System media.
3 If the Install Windows message

appears, click Exit.

4 Restart the computer.

When the DELL logo appears, press <F12>
immediately.

NOTE: If you wait too long and the

operating system logo appears,
continue to wait until you see the
Microsoft® Windows® desktop; then,
shut down your computer and try
again.

NOTE: The next steps change the boot

sequence for one time only. On the
next start-up, the computer boots
according to the devices specified in
the system setup program.

5 When the boot device list appears, highlight

CD/DVD/CD-RW Drive and press <Enter>.

6 Press any key to Boot from CD-ROM, and

follow the instructions on the screen to
complete the installation.

Reinstalling Software

57

Reinstalling Software

58

Finding Information

Finding Information

NOTE: Some features or media may be

optional and may not ship with your
computer. Some features or media may not
be available in certain countries.

Document/Media/Label Contents

Service Tag/Express Service
Code

The Service Tag/Express
Service Code is located on your
computer.

Drivers and Utilities Media

The Drivers and Utilities media
is a CD or DVD that may have
shipped with your computer.

Use the Service Tag to identify your computer when you use

•

support.dell.com

•

Enter the Express Service Code to direct your call when contacting
support

NOTE: Your Service Tag/Express Service Code is located on your computer.

A diagnostic program for your computer

•

•

Drivers for your computer

•

Drivers and documentation updates can be found at

•

Notebook System Software (NSS)

•

Readme files

NOTE: Readme files may be included on your media to provide last-minute
updates about technical changes to your computer or advanced technical­reference material for technicians or experienced users.

NOTE: Additional information may ship with

your computer.

or contact support.

support.dell.com

.

59

Finding Information

Document/Media/Label Contents

Operating System Media

Reinstall your operating system

The Operating System media is
a CD or DVD that may have
shipped with your computer.

Safety, Regulatory, Warranty,
and Support Documentation

This type of information may
have shipped with your
computer. For additional
regulatory information, see the
Regulatory Compliance
Homepage on www.dell.com at

Warranty information

•

•

Terms and Conditions (U.S. only)

•

Safety instructions

•

Regulatory information

•

Ergonomics information

•

End User License Agreement

the following location:

www.dell.com/
regulatory_compliance.

Service Manual

The Service Manual for your
computer can be found at
support.dell.com.

How to remove and replace parts

•

•

How to configure system settings

•

How to troubleshoot and solve problems

60

Document/Media/Label Contents

Dell Technology Guide

The Dell Technology Guide is
available at support.dell.com.

Microsoft® Windows® License
Label

Your Microsoft Windows
License is located on your
computer.

About your operating system

•

•

Using and maintaining devices

•

Understanding technologies such as RAID, Internet, Bluetooth® wireless
technology, e-mail, networking, and more.

Provides your operating system product key.

•

Finding Information

61

Finding Information

62

Getting Help

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the

computer cover, first disconnect the
computer power and modem cables from
all electrical outlets. Follow the safety
instructions that shipped with your
computer.

If you experience a problem with your computer,
you can complete the following steps to diagnose
and troubleshoot the problem:

1 See "Troubleshooting Tips" on page 44 for

information and procedures that pertain to
the problem your computer is experiencing.

2 See "Dell Diagnostics" on page 42 for

procedures on how to run Dell Diagnostics.

3 Fill out the "Diagnostics Checklist" on

page 68.

4 Use Dell's extensive suite of online services

available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See "Online Services" on
page 64 for a more extensive list of Dell
Support online.

5 If the preceding steps have not resolved the

problem, see "Contacting Dell" on page 69.

NOTE: Call Dell Support from a telephone at

or near the affected computer so that the
support staff can assist you with any
necessary procedures.

NOTE: Dell's Express Service Code system

may not be available in all countries.

When prompted by Dell's automated telephone
system, enter your Express Service Code to route
the call directly to the proper support personnel.
If you do not have an Express Service Code, open

63

Getting Help

the Dell Accessories folder, double-click the
Express Service Code icon, and follow the

directions.

For instructions on using the Dell Support, see
"Technical Support and Customer Service" on
page 64.

NOTE: Some of the following services are not

always available in all locations outside the
continental U.S. Call your local Dell
representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your
questions about Dell™ hardware. Our support staff
uses computer-based diagnostics to provide fast,
accurate answers.

To contact Dell's support service, see "Before You
Call" on page 67, and then see the contact
information for your region or go to
support.dell.com.

64

Online Services

You can learn about Dell products and services at
the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean
countries)

www.dell.ca (Canada only)

Getting Help

You can access Dell Support through the following
websites and e-mail addresses:

• Dell Support websites:

support.dell.com

support.apj.dell.com (Asia Pacific and Japan
only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

• Dell Support e-mail addresses:

[e-mail]

[e-mail]

[e-mail] (Brazil)

[e-mail] (Latin America and
Caribbean countries only)

[e-mail] (Asian/Pacific countries
only)

• Dell Marketing and Sales e-mail addresses:

[e-mail] (Asian/Pacific countries
only)

[e-mail] (Canada only)

• Anonymous file transfer protocol (FTP):
ftp.dell.com – log in as user anonymous, and

use your e-mail address as your password

AutoTech Service

Dell's automated support service—AutoTech—
provides recorded answers to the questions most
frequently asked by Dell customers about their
laptop and desktop computers.

When you call AutoTech, use your touch-tone
telephone to select the subjects that correspond to
your questions. For the telephone number to call for
your region, see "Contacting Dell" on page 69.

65

Getting Help

Automated Order-Status Service

To check on the status of any Dell products that you
have ordered, you can go to support.dell.com, or
you can call the automated order-status service.
A recording prompts you for the information needed
to locate and report on your order. For the
telephone number to call for your region, see
"Contacting Dell" on page 69.

Problems With Your Order

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip available when you call.
For the telephone number to call for your region,
see "Contacting Dell" on page 69.

Product Information

If you need information about additional products
available from Dell, or if you would like to place an
order, visit the Dell website at www.dell.com. For

66

the telephone number to call for your region or to
speak to a sales specialist, see "Contacting Dell" on
page 69.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair
or credit, as follows:

1 Call Dell to obtain a Return Material

Authorization Number, and write it clearly
and prominently on the outside of the box.

For the telephone number to call for your region,
see "Contacting Dell" on page 69. Include a copy
of the invoice and a letter describing the reason
for the return.

2 Include a copy of the Diagnostics Checklist

(see "Diagnostics Checklist" on page 68),
indicating the tests that you have run and
any error messages reported by the Dell
Diagnostics (see "Contacting Dell" on
page 69).

Getting Help

3 Include any accessories that belong with the

item(s) being returned (power cables,
software floppy disks, guides, and so on) if
the return is for credit.

4 Pack the equipment to be returned in the

original (or equivalent) packing materials.

You are responsible for paying shipping expenses.
You are also responsible for insuring any product
returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.

Returns that are missing any of the preceding
requirements will be refused at Dell’s receiving
dock and returned to you.

Before You Call

NOTE: Have your Express Service Code

ready when you call. The code helps Dell’s
automated-support telephone system direct
your call more efficiently. You may also be
asked for your Service Tag (located on the
back or bottom of your computer).

Remember to fill out the Diagnostics Checklist
(see "Diagnostics Checklist" on page 68). If possible,
turn on your computer before you call Dell for
assistance and call from a telephone at or near the
computer. You may be asked to type some commands
at the keyboard, relay detailed information during
operations, or try other troubleshooting steps
possible only at the computer itself. Ensure that the
computer documentation is available.

CAUTION: Before working inside your

computer, follow the safety instructions in
the documentation that shipped with your
computer.

67

Getting Help

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

68

Contacting Dell

NOTE: If you do not have an active Internet

connection, you can find contact information
on your purchase invoice, packing slip, bill,
or Dell product catalog.

Dell provides several online and telephone-based
support and service options. Availability varies by
country and product, and some services may not be
available in your area. To contact Dell for sales,
technical support, or customer service issues:

1 Visit support.dell.com, and verify your

country or region in the Choose A Country/
Region drop-down menu at the bottom of the
page.

2 Click Contact Us on the left side of the page,

and select the appropriate service or support
link based on your need.

3 Choose the method of contacting Dell that is

convenient for you.

Getting Help

69

Getting Help

70

Index

Index

B

battery

removal, 12

C

connecting

AC adapter, 16
Internet, 17
network, 17
network cable, 16
USB devices, 16

contacting Dell, 63, 69

D

Dell

contacting, 63, 69
software updates, 49
Support Utility, 49
technical support and customer

service, 64

Technical Update Service, 49

Dell Diagnostics, 42

starting from the Drivers and Utilities media, 43
starting from your hard drive, 42

Dell Technology Guide, 61

DellConnect, 64

diagnostics

Dell, 42

display

description, 9

71

Index

documentation, 59

Dell Technology Guide, 61
Service Manual, 60–61

drivers, 51

Drivers and Utilities media, 59
identifying, 51
reinstalling, 51
returning to a previous version, 51

Drivers and Utilities media, 52, 59

Dell Diagnostics, 42

E

End User License Agreement (EULA), 60

ergonomics information, 60

Express Service Code, 59

F

finding information, 59

72

I

IEEE 1394 connector

description, 10

Internet

connecting, 17

L

license label, 61

M

media

Drivers and Utilities, 59

memory

troubleshooting, 46

Index

N

network connector

description, 11

networks

connecting, 17

Notebook System Software, 59

O

operating system

media, 55

operating system product key, 61

P

phone numbers, 69

power

power light conditions, 44
troubleshooting, 44

R

regulatory information, 60

reinstalling

drivers and utilities, 51
software, 51

S

S.M.A.R.T, 41

safety information, 60

security cable slot

description, 11

Service Manual, 60–61

Service Tag, 59

setup

computer, 15
quick setup, 15

73

Index

software

problems, 48
reinstalling, 51
troubleshooting, 48–49
updates, 49

specifications

AC adapter, 30
all, 21
audio, 25
battery, 28
communications, 24
display, 26
environmental, 31
keyboard, 27
memory, 22
physical, 31
ports and connectors, 23
processor, 21
system information, 22
touch pad, 28
video, 25

74

support, 63

contacting Dell, 69
DellConnect, 64
online services, 64
regional, 64
technical support and customer service, 64

support information, 60

T

Terms and Conditions, 60

track stick/touch pad buttons

description, 8

troubleshooting, 33, 60

blue screen, 48
computer not responding, 47
Dell Diagnostics, 42
error messages, 33
memory, 46
power, 44
power light conditions, 44
program crashes, 47

Index

troubleshooting (continued)

programs and Windows compatibility, 48
software, 47–49
tips, 44

U

updates

software and hardware, 49

V

view

back, 10
front, 7–8

W

warranty information, 60

Windows License label, 61

Windows Vista

Program Compatibility wizard, 48

wizards

Program Compatibility wizard, 48

75

Index

76