Dell SonicWALL, SonicWALL NSA, SonicWALL E-Class NSA Installation And Implementation

Service Description

Installation and Implementation of a Dell SonicWALL Network
Security Appliance

Introduction to your service

This service provides for the installation and implementation of a Dell SonicWALL NSA/E-Class
NSA/SuperMassive Network Security Appliance (the "Supported Product" or "Supported Products”),
purchased in conjunction with this Service, up to the quantity defined by the SKU description, as set
forth more specifically in this Service Description (the “Service” or “Services”).

This Service includes the following:

 Physical installation and configuration of each Supported Product in accordance with specific

Customer environmental needs to ensure that the device is ready for implementation in the
Customer’s IP network environment.

 Firmware upgrades to vendor recommended version(s), as needed.
 Validate the functionality of each of the Supported Products.

Dell will conduct a brief Supported Product orientation session at the conclusion of this Service.

A Dell representative will contact the Customer to schedule this Service, allowing for at least a ten
business day lead time prior to the start of the Service, based upon a mutually agreed to resource
availability. This Service will be provided during normal Dell business hours Monday through Friday
(8:00am to 6:00pm Customer local time) unless specified otherwise in Appendix B. No service
activities shall take place during local, state and/or country holidays unless other arrangements have
been made through the sales team and the Dell project manager.

This Service Description (“Service Description”) is entered among you the customer (“you” or
“Customer”) and the Dell entity identified on your invoice for the purchase of this Service. This Service

is governed by and subject to Customer’s separate signed master services agreement with Dell that
explicitly authorizes the sale of this Service (as defined herein) or, in the absence of such agreement,

Dell’s terms of sale applicable to commercial customers, which are available at www.Dell.com and
incorporated by reference in their entirety herein, and the parties acknowledge having read and agree
to be bound by such online terms. A hard-copy print version of the Dell’s terms of sale is also available
upon request.

Locating your Terms of Sale. Customers based in the United States may access their Commercial

Terms of Sale at www.Dell.com/terms. Customers located outside of the United States may access

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their terms of sale and service from their local www.Dell.com website or by navigating to their
country-specific service terms at www.Dell.com/servicecontracts. From that website, you must select
your country and preferred language from the appropriate drop-down menu of the Dell sales segment
from which you purchased the Service (either Small & Medium Business or Large Business & Public
Sector). For assistance locating your terms of sale please contact Dell technical support or your sales
representative.

Locating your Service Descriptions. Service Descriptions are available online at

www.Dell.com/servicecontracts. From that website, you must select your country and preferred

language from the appropriate drop-down menu of the Dell sales segment from which you purchased
the Service (either Small & Medium Business or Large Business & Public Sector). That selection will
automatically re-direct you to a webpage presenting a list service contracts available in each country.
Please refer to the stock-keeping unit or “SKU” description on your invoice or order acknowledgement
to confirm which service contracts you have purchased. For additional assistance locating a service
contract, please contact Dell technical support or your sales representative.

Acceptance of this Service Description. You agree to be bound by this Service Description and the

agreements incorporated by reference herein by placing your order for the Services, receiving delivery
of or utilizing the Services or associated software, or by clicking/checking the “I Agree” button or box
on the Dell.com website in connection with your purchase or within a Dell software interface. If you
are entering this Service Description on behalf of a company or other legal entity you represent that

you have authority to bind such entity to this Service Description, which case “you” or “Customer” shall

refer to such entity. In addition to receiving this Service Description, Customers in certain countries
may also be required to execute a signed purchase agreement.

Service expires 1 year after purchase. EXCEPT TO THE EXTENT APPLICABLE LAW REQUIRES

OTHERWISE, YOU MAY USE THIS SERVICE ONE TIME DURING THE 1 YEAR PERIOD FOLLOWING THE
DATE OF ORIGINAL PURCHASE ("EXPIRATION DATE"). THE ORIGINAL PURCHASE DATE IS DEFINED
AS THE EARLIER OF THE DATE OF THE INVOICE FOR THE SERVICE OR ORDER CONFIRMATION
FROM DELL. DELL'S DELIVERY OF THE SERVICE WILL BE DEEMED SATISFIED AFTER THE
EXPIRATION DATE EVEN IF YOU DO NOT USE THE SERVICE.

The scope of your Service agreement

Service SKUs

See Appendix A

The key Service steps include

• Planning:

1. Customer to provide the site environmental and technical readiness requirements and review

the same with Dell.

2. Dell to confirm site environmental and technical readiness requirements and installation dates

with the Customer and highlight the fact that Customer site readiness must be complete and
product ship dates must be satisfied in order to meet the planned installation schedule.

3. Dell to create a valid Service implementation plan based on the Customer’s hardware and

software configuration.

• Installation and testing (each step to be performed by Dell):

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1. Network Security Appliance installation:
a. Unpack and inspect all hardware prior to installation.
b. Verify that the Customer has correct power outlets and sufficient physical space for

installation.

c. Install all optional cards/modules into the appliance(s), if applicable.
d. For rack installation:

i. Mount any necessary rack related hardware into the Customer furnished rack;

provided such rack is Dell supported.

ii. Mount the appliance(s) into the rack.
iii. Install and route all Customer-provided power cables.

e. For non-rack installation:

i. Place the switch(es) in a Dell and Customer-approved area.
ii. Connect Customer-provided power cables.

2. Power up the appliance(s).

3. Using the Customer-provided interconnect cable(s); connect the appliance into the network.

4. Verify there is link connectivity into the Customer’s network.

5. Upgrade firmware to vendor recommended version(s), as needed.

6. Activate the service license keys and enable security services (if applicable).

7. Demonstrate to Customer the use of web-interface to access appliance features, if applicable.

8. Create up to two security services (maximum 15 items per service. Applies to Gateway Anti-

Virus, Anti-Spyware, Intrusion Prevention and Content Filtering only. Additional security
services may be purchased in conjunction with this service; see Appendix A).

9. Configure administrator account (maximum of 5 accounts).

10. Specify mode of operation, zones, IP address, subnet mask, hostname, static routes, DNS,

SYSLOG.

11. Set up Application Intelligence, Control and Visualization (maximum of 3 policies).

12. Set up addresses and custom services (maximum of 30 objects each; if applicable).

13. Set up network address translation (maximum of 15 policies).

14. Set up firewall policies, including bandwidth management (maximum of 15 policies).

15. Set up SonicPoint Wireless LAN zone (SonicPoint provisioning profile) and up to 2 virtual

access points (if applicable).

16. Set up VPNs: site-to-site and client-to-site (maximum of 12 VPNs; if applicable).

17. Set up SSL VPN for remote access (if applicable).

18. Enable wireless security features (wireless appliances only) – intrusion detection and wireless

guest services (Note: does not include wireless configuration on client devices).

19. Set up user level authentication using customer provided authentication servers (if applicable).

20. Set up WAN failover/failback and load balancing (if applicable).

21. Setup and configure High Availability (if service purchased in conjunction with this service).

22. Configure SonicWALL supported modules (if applicable).

• Product awareness:

1. Dell to conduct a brief product orientation session and review the associated documentation

with Customer. This overview does not replace any available Dell education courses for this
product.

• Project closeout:

1. Dell to obtain and Customer to provide a Customer acknowledgement of the Services

performed, which will not be unreasonably withheld.

Prerequisites

Prior to Dell providing the Service, Customer will:

3 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012