Dell SE2417HGX
User’s Guide
Monitor Model: SE2417HGX
Regulatory Model: SE2417HGXc
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of
data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of
their respective owners.
2019 – 09
Rev. A00
Contents
About your monitor ................................................................ 5
Package contents ....................................................................................... 5
Product features ......................................................................................... 6
Identifying parts and controls .................................................................. 7
Plug and play capability ..........................................................................10
LCD monitor quality and pixel policy ...................................................10
Maintenance guidelines ..........................................................................10
Setting up the monitor ......................................................... 11
Connecting the stand .............................................................................. 11
Connecting your monitor ...................................................................... 12
Organizing cables .................................................................................... 13
Disconnecting the monitor stand ......................................................... 14
Operating your monitor ....................................................... 15
Power on the monitor ............................................................................. 15
Using the front panel controls .............................................................. 15
Using the On-screen Display (OSD) menu ......................................... 17
Accessing the OSD menu ....................................................................... 17
OSD warning messages ........................................................ 28
Setting up your monitor .......................................................................... 31
Using tilt .....................................................................................................32
Troubleshooting .................................................................... 33
Self-test ......................................................................................................33
Built-in diagnostics ..................................................................................34
Common problems .................................................................................36
Product-specific problems ....................................................................38
Monitor specifications .............................................................................39
Flat panel specifications ..........................................................................39
Resolution specifications ........................................................................39
Supported video modes......................................................................... 40
FreeSync Graphic Card Support List .................................................. 40
Contents | 3
Preset display modes .............................................................................. 40
Electrical specifications ...........................................................................41
Physical characteristics ........................................................................... 41
Environmental characteristics ...............................................................42
Power management modes ..................................................................42
Pin assignments ....................................................................................... 44
Appendix .................................................................................46
FCC notices (U.S. Only) and other regulatory information ............ 46
Contacting Dell ........................................................................................ 46
4 | Contents
About your monitor
Package contents
Your monitor ships with the components shown below. Ensure that you have received all the
components and Contacting Dell if something is missing.
NOTE: Some components may be optional and may not ship with your monitor. Some
features or media may not be available in certain countries.
Component image
Component description
Monitor
Stand riser
Stand base
Power cable (varies by country)
About your monitor | 5
HDMI cable
Quick Setup Guide
∞
Safety and Regulatory
∞
Information
Product features
The Dell SE2417HGX flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD), and LED backlight. The monitor features include:
59.9 cm (23.6 inch) viewable area display (measured diagonally). 1920 x 1080
∞
resolution, plus full-screen support for lower resolutions.
Plug and play capability if supported by your system.
∞
VGA and dual HDMI connectivity.
∞
Fast 1ms panel response time.
∞
Supports AMD Radeon FreeSyncTM technology.
∞
Refresh rate of up to 75 Hz.
∞
Preset game modes include FPS (First-Person Shooter), RTS (Real-Time Strategy),
∞
and RPG (Role-Playing Game).
On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
∞
Security-lock slot.
∞
Capability to switch from wide aspect to standard aspect ratio while maintaining image
∞
quality.
BFR/PVC-Reduced (Its circuit boards are made from BFR/PVC-free laminates.).
∞
High dynamic-contrast ratio (8,000,000:1).
∞
0.3 W power consumption when in sleep mode.
∞
Energy Gauge shows the energy level being consumed by the monitor in real time.
∞
Arsenic-free glass and mercury-free for the panel only.
∞
Optimize eye comfort with a TÜV-certified flicker-free screen.
∞
The possible long-term effects of blue light emission from the monitor may cause
∞
damage to the eyes, including eye fatigue, digital eye strain, and so on. TÜV-certified
ComfortView feature is designed to reduce the amount of blue light emitted from the
monitor to optimize eye comfort.
RoHS-compliant.
∞
6 | About your monitor
Identifying parts and controls
Front View
1 2
Front panel controls
Label Description
1 Function buttons (For more information, see Operating your monitor)
2 Power on/off button (with LED indicator)
NOTE: For displays with glossy bezels the user should consider the placement of the
display as the bezel may cause disturbing reflections from surrounding light and bright
surfaces.
About your monitor | 7
Back View
1
2
3
Back View with monitor stand
Back View without monitor stand
Label Description Use
1 Stand release button Releases stand from monitor.
2 Security-lock slot Secures monitor with security lock
(security lock not included).
3 Barcode serial number label Refer to this label if you need to contact
Dell for technical support.
4 Cable management slot Uses to organize cables by placing them
through the slot.
4
8 | About your monitor
Bottom View
CAN ICES-3 (B)/NMB-3(B)
㐔㷡㢬ڕTOP VICTORY ELECTRONICS (FUJIAN) CO., LTD.
XXXXXXX-XXXXX
㥐㦤㣄ڕTPV Electronics (Fujian) Co., Ltd.
MSIP-REM-TPV-SE2416Hc
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: X.XX Wh
080-200-3800
1
Удельная мощность рабочего режима - X.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - X.XX Вт
Потребляемая мощность изделием в выключенном режиме - X.XX Вт
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.
XXXXXX-XX
䝕
XXXXXX
6
5
423
Bottom view without monitor stand
Label Description Use
1 Power port Connect the power cable.
2 Line-out port* Connect external speakers (sold separately).
3 Regulatory label Lists the regulatory approvals.
4 HDMI1 port
5 HDMI2 port
Connect your computer with HDMI cable.
6 VGA port Connect your computer with VGA cable.
NOTE: Headphone usage is not supported for the audio line out port.
About your monitor | 9
Plug and play capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically
provides the computer system with its Extended Display Identification Data (EDID) using
Display Data Channel (DDC) protocols so the system can configure itself and optimize the
monitor settings. Most monitor installations are automatic, you can select different settings
if desired. For more information about changing the monitor settings, see Operating your
monitor.
LCD monitor quality and pixel policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels
to become fixed in an unchanging state which are hard to see and do not affect the display
quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell
Support site at: www.dell.com/support/monitors.
Maintenance guidelines
Cleaning your monitor
WARNING: Before cleaning the monitor, unplug the monitor power cable from the
electrical outlet.
CAUTION: Read and follow the Safety instructions before cleaning the monitor.
For best practices, follow the instructions in the list below while unpacking, cleaning or
handling your monitor:
To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If
∞
possible, use a special screen-cleaning tissue or solution suitable for the anti-static
coating. Do not use benzene, thinner, ammonia, abrasive cleaners or compressed air.
Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any
∞
kind as some detergents leave a milky film on the monitor.
If you notice white powder when you unpack your monitor, wipe it off with a cloth.
∞
Handle your monitor with care as a darker-colored monitor may get scratched and
∞
show white scuff marks more than a lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing
∞
screen saver and turn off your monitor when not in use.
10 | About your monitor
Setting up the monitor
Connecting the stand
NOTE: The stand is detached when the monitor is shipped from the factory.
NOTE: The following steps are applicable for connecting the stand that shipped with
your monitor. For setting up any other stand, see the documentation that shipped with
it.
To attach the monitor stand:
1.
Place the monitor on a soft cloth or cushion.
2.
Insert the tabs on the upper part of the stand in to the grooves on the back of the
monitor.
3.
Press the stand down until it snaps into place.
2
3
Setting up the monitor | 11
Connecting your monitor
WARNING: Before you perform any of the procedures in this section, follow the
Safety instructions.
NOTE: Do not connect all cables to the computer at the same time. It is recommend to
route the cables through the cable-management slot before you connect them to the
monitor.
To connect your monitor to the computer:
1.
Turn off your computer and disconnect the power cable.
2.
Connect the VGA/HDMI cable from your monitor to the computer.
Connecting the VGA cable(sold separately)
Connecting the HDMI cable
12 | Setting up the monitor
Organizing cables
Use the cable-management slot to organize the cables connected to your monitor.
Setting up the monitor | 13
Disconnecting the monitor stand
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that
the monitor is placed on a soft and clean surface.
To remove the stand:
1.
Place the monitor on a soft cloth or cushion.
2.
Use a long and thin screwdriver to push the release latch.
3.
After the latch is released, remove the stand away from the monitor.
2
2
3
14 | Setting up the monitor
Operating your monitor
Power on the monitor
Press the button to turn on the monitor.
Using the front panel controls
Use the control buttons on the front of the monitor to adjust the image being displayed.
1
The following table describes the front panel buttons:
1
3
Front Panel Button Description
Shortcut key/Preset Modes
Shortcut key/
Brightness/Contrast
Menu
Exit
52
4
Use this button to choose from a list of preset
modes.
Use this button to directly access the brightness/
contrast menu.
Use the menu button to launch the on-screen display
(OSD) and select the OSD menu. See Accessing the
OSD menu.
Use this button to go back to the main menu or exit
the OSD main menu.
Operating your monitor | 15
2 and 3
Power On/Off button (with
LED indicator)
Use the power button to turn the monitor on and off.
Solid white light indicates the monitor is turned on.
Blinking white light indicates it is in power-save
mode.
OSD controls
Use the buttons on the front of the monitor to adjust the image settings.
1
234
Front Panel Button Description
1
Up
2
Down
3
Use the up button to increase values or move up in a menu.
Use the down button to decrease values or move down in
a menu.
Use the OK button to confirm your selection in a menu.
OK
4
Back
16 | Operating your monitor
Use the back button to go back to the previous menu.
Using the On-screen Display (OSD) menu
Accessing the OSD menu
NOTE: Any changes you make are automatically saved when you move to another
menu, exit the OSD menu, or wait for the OSD menu to automatically close.
1.
Press the button to display the OSD main menu.
Main menu
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
2.
Press the and buttons to move between the setting options. As you move from
one icon to another, the option is highlighted.
3.
Press the button once to activate the highlighted option.
75%
75%
4.
Press and button to select the desired parameter.
5.
Press and then use the and buttons, according to the indicators on the menu,
to make your changes.
6.
Select the button to return to the main menu.
Operating your monitor | 17
Icon Menu and
Submenus
Brightness/
Contrast
Brightness Brightness adjusts the luminance of the backlight.
Contrast Adjust the brightness first, and then adjust the contrast only if
Description
Use this menu to activate brightness/contrast adjustment.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
75%
75%
Press the button to increase the brightness and press the
button to decrease the brightness (min. 0 / max. 100).
NOTE: Manual adjustment of brightness is disabled when
dynamic contrast is switched on.
further adjustment is necessary.
Press the button to increase the contrast and press the
button to decrease the contrast (min. 0 / max. 100).
The contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.
18 | Operating your monitor
Auto
Use this key to activate automatic setup and adjust menu.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Press to adjust the screen automatically.
The following dialog appears on a black screen as the monitor
self-adjusts to the current input:
Auto Adjustment in Progress...
Auto adjustment allows the monitor to self-adjust to the
incoming video signal. After using auto adjustment, you can
further tune your monitor by using the pixel clock (coarse) and
phase (ne) controls under display settings.
NOTE: Auto adjust does not occur if you press the button
while there are no active video input signals or attached cables.
This option is only available when you are using the analog
(VGA) connector.
Operating your monitor | 19
Input Source Use the input source menu to select between the different
video signals that may be connected to your monitor.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
VGA
HDMI 1
HDMI 2
Auto Select > On
Reset Input Source
VGA Select VGA input when you are using the analog (VGA)
connector. Push to select the VGA input source.
HDMI 1 Select HDMI 1 input when you are using the HDMI 1 connector.
Push to select the HDMI 1 input source.
HDMI 2 Select HDMI 2 input when you are using the HDMI 2 connector.
Push to select the HDMI 1 input source.
Auto Select Select auto select to scan for available input signals.
Reset Input
Select this option to restore default Input Source.
Source
Color Use color to adjust the color setting mode.
20 | Operating your monitor
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Preset Modes > FPS Game
Input Color Format > RGB
Hue > 50
Saturation > 50
Reset Color
Preset Modes When you select Preset modes, you can choose Standard,
ComfortView, Movie, FPS Game, RTS Game, RPG Game,
Warm, Cool or Custom Color from the list.
Standard: Loads the monitor's default color settings. This is
∞
the default preset mode.
ComfortView: Decreases the level of blue light emitted from
∞
the screen to make viewing more comfortable for your eyes.
Movie: Loads color settings ideal for movies.
∞
FPS Game: Loads color settings ideal for First-Person
∞
Shooter games.
RTS Game: Loads color settings ideal for Real-Time Strategy
∞
games.
RPG Game: Loads color settings ideal for Role-Playing
∞
Games.
Warm: Increases the color temperature. The screen appears
∞
warmer with a red/yellow tint.
Cool: Decreases the color temperature. The screen appears
∞
cooler with a blue tint.
Custom Color: Allows you to manually adjust the color
∞
settings.
Press the and buttons to adjust the three colors
(R, G, B) values and create your own preset color mode.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Standard
Preset Modes
Input Color Format
Hue
Saturation
Reset Color
Comfortview
Movie
FPS Game
RTS Game
RPG Game
Warm
Operating your monitor | 21
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Preset Modes
Input Color Format
Reset Color
Custom Color
Cool
Input Color
Format
Allows you to set the video input mode to:
RGB: Select this option if your monitor is connected to a
∞
computer or DVD player using the HDMI cable.
YPbPr: Select this option if your DVD player supports only
∞
YPbPr output.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Preset Modes
Input Color Format
Reset Color
YPbPr
RGB
22 | Operating your monitor
Reset Color
Resets your monitor color settings to the factory preset values.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Display Use the display to adjust image.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Aspect Ratio > Wide 16:9
Horizontal Position
Vertioal Position
Sharpness > 50
Pixel Clock
Phase
Dynamic Contrast
Preset Modes > Standard
Input Color Format > RGB
Reset Color
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Response time > Extreme
Reset Display
Aspect Ratio Adjusts the image ratio to wide 16:9, 4:3 or 5:4.
Operating your monitor | 23
Horizontal
Position
Vertical Position
Use or the buttons to adjust image left and right.
Minimum is 0 (-). Maximum is 100 (+).
Use the or buttons to adjust image up and down.
Minimum is 0 (-). Maximum is 100 (+).
Sharpness
This feature can make the image look sharper or softer. Use
or to adjust the sharpness from 0 to 100.
Pixel Clock The phase and pixel clock adjustments allow you to adjust your
monitor to your preference. Use or buttons to adjust for
best image quality. Minimum is 0 (-). Maximum is 100 (+).
Phase If satisfactory results are not obtained using the phase
adjustment, use the pixel clock (coarse) adjustment and then
use phase (ne), again. Minimum is 0 (-). Maximum is 100 (+).
Dynamic Contrast Allows you to increase the level of contrast to provide sharper
and more detailed image quality.
Press the button to select the dynamic contrast on or off.
NOTE: Dynamic contrast provides higher contrast if you select
game or movie preset mode.
Response Time User can select between Normal, Fast or Extreme.
Reset Display
Select this option to restore default display settings.
Menu Select this option to adjust the settings of the OSD, such
as, the languages of the OSD, the amount of time the menu
remains on screen and so on.
Language Language options set the OSD display to one of the eight
languages (English, Spanish, French, German, Brazilian
Portuguese, Russian, Simplified Chinese, or Japanese).
24 | Operating your monitor
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Language > English
Transparency > 20
Timer > 20 s
Reset Menu
Transparency Select this option to change the menu transparency by
pressing the and buttons from 0 to 100.
Timer OSD hold time: sets the length of time the OSD will remain
active after the last time you pressed a button.
Use or to adjust the slider in 1 second increments, from 5
to 60 seconds.
Reset Menu Reset all OSD settings to the factory preset values.
Personalize Users can choose a feature from shortcut key 1, shortcut key 2,
reset personalization, preset modes or brightness/contrast and
set it as a shortcut key.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Shortcut Key 1 > Preset Modes
Shortcut Key 2 > Brightness/Contrast
Power Button LED > On During Active
Reset Personalization
Shortcut Key 1 User can select one of the followings: preset modes,
brightness/contrast, auto adjust, input source, aspect ratio to
set the shortcut key 1.
Shortcut Key 2 User can select one of the followings: preset modes,
brightness/contrast, auto adjust, input source, aspect ratio to
set the shortcut key 2.
Power Button
LED
Reset
Allows you to set the power LED indicator On During Active or
O During Active to save energy.
Allows you to restore shortcut key to the default setting.
Personalization
Operating your monitor | 25
Others
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Display Info
DDC/CI > On
LCD Conditioning > O
Service Tag > ABCDEFG
Reset Others
Factory Reset
Display Info
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Service Tag
Reset Others
Factory Reset
Model: Dell SE2417HGX
Input Source: HDMI1
Current: 1920x1080, 60Hz
26 | Operating your monitor
DDC/CI DDC/CI (display data channel/command interface) allows your
monitor parameters (brightness, color balance and etc.) to be
adjustable via the software on your computer.
You can disable this feature by selecting Off.
Select On to enable this feature for best user experience and
optimum performance of your monitor.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning O
Service Tag
Reset Others
Factory Reset
On
LCD Conditioning Helps reduce minor cases of image retention. Depending on the
degree of image retention, the program may take some time to
run. To start LCD conditioning, select On.
Dell 24 Monitor
Brightness / Contrast
Auto Adjust
Input Source
Color
Display
Menu
Personalize
Others
Display Info
DDC/CI
LCD Conditioning
Service Tag
Reset Others
Factory Reset
On
O
Service Tag Display the service tag number of the display.
Reset Other Reset all settings under the Others setting menu to the factory
preset values.
Factory Reset Reset all settings to the factory preset values.
NOTE: Your monitor has a built-in feature to automatically calibrate the brightness to
compensate for LED aging.
Operating your monitor | 27
OSD warning messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie),
the manual brightness adjustment is disabled.
Dell 24 Monitor
To allow manual adjustment of brightness, the Dynamic Contrast
To allow manual adjustment of brightness, the Dynamic Contrast
will be switched o.
Do you want to continue?
Yes
No
SE2417HGX
When the monitor does not support a particular resolution mode, the following message is
displayed:
Dell 24 Monitor
The current input timing is not supported by the monitor display.
Please change your input timing to
other monitor listed timing as per the monitor specications.
1920x1080, 60Hz
or any
SE2417HGX
This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges
addressable by this monitor. Recommended mode is 1920 x 1080.
Before the DDC/CI function is disabled, the following message is displayed:
Dell 24 Monitor
The function of adjusting display setting using PC application will
be disabled.
Do you wish to disable DDC/CI function?
Yes
No
SE2417HGX
When the monitor enters the Power Save Mode, the following message appears:
28 | OSD warning messages
Dell 24 Monitor
Entering Power Save Mode.
SE2417HGX
If you press any button other than the power button, the following messages will appear
depending on the selected input:
Dell 24 Monitor
?
No VGA signal from your device.
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select the correct
input source.
SE2417HGX
If VGA or HDMI cable is not connected, a floating dialog box as shown below appears. The
monitor will enter Power Save Mode after 5 minutes if left at this state.
Dell 24 Monitor
?
No VGA Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/SE2417HGX
Dell 24 Monitor
?
No HDMI 1 Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/SE2417HGX
SE2417HGX
SE2417HGX
OSD warning messages | 29
Dell 24 Monitor
?
No HDMI 2 Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/SE2417HGX
See Troubleshooting for more information.
SE2417HGX
30 | OSD warning messages
Setting up your monitor
Setting the maximum resolution
To set the maximum resolution for the monitor:
1.
For Windows 8 and Windows 8.1, select the Desktop tile to switch to classic desktop.
2.
Right-click on the desktop and click Screen Resolution.
3.
Click the Dropdown list of the Screen Resolution and select 1920 x 1080.
4.
Click OK.
If you do not see 1920 x 1080 as an option, you may need to update your graphics driver.
Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:
Go to www.dell.com/support, enter your computer’s Service Tag, and download the
∞
latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
Go to the support site for your computer and download the latest graphic drivers.
∞
Go to your graphics card website and download the latest graphic drivers.
∞
OSD warning messages | 31
Using tilt
The stand shipped with your monitor supports tilt up to 5 degrees forward and 21 degrees
backward.
5°
21°
32 | OSD warning messages
Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow the Safety
instructions.
Self-test
Your monitor provides a self-test feature that allows you to check if your monitor is
functioning properly. If your monitor and computer are properly connected but the monitor
screen remains dark, run the monitor self-test by performing the following steps:
1.
Turn off both your computer and the monitor.
2.
Disconnect all video cables from the monitor. This way, the computer doesn’t have to
be involved.
3.
Turn on the monitor.
If the monitor is working correctly, it detects that there is no signal and one of the following
message appears. While in self-test mode, the power LED remains white.
Dell 24 Monitor
?
No VGA Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/SE2417HGX
SE2417HGX
Dell 24 Monitor
?
No HDMI 1 Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/SE2417HGX
SE2417HGX
Troubleshooting | 33
Dell 24 Monitor
?
No HDMI 2 Cable
The display will go into Power Save Mode in 4 minutes.
www.dell.com/SE2417HGX
SE2417HGX
NOTE: This box also appears during normal system operation, if the video cable is
disconnected or damaged.
4.
Turn off your monitor and reconnect the video cable; then turn on both your computer
and the monitor.
If your monitor remains dark after you reconnect the cables, check your video controller and
computer.
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if any screen abnormality
you experience is an inherent problem with your monitor, or with your computer and video
card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and
the monitor is in self-test mode.
1
3
4
52
To run the built-in diagnostics:
1.
Ensure that the screen is clean (no dust particles on the surface of the screen).
2.
Unplug the video cable(s) from the back of the computer or monitor. The monitor then
goes into the self-test mode.
3.
Press and hold Button 1 for 5 seconds. A gray screen appears.
4.
Carefully inspect the screen for abnormalities.
5.
Press Button 1 on the bottom of the monitor again. The color of the screen changes to
red.
34 | Troubleshooting
6.
Inspect the display for any abnormalities.
7.
Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text screens.
The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the
monitor is functioning properly. Check the video card and computer.
Troubleshooting | 35
Common problems
The following table contains general information about common monitor problems you might
encounter and the possible solutions:
Common
Symptoms
No video/power LED
off
No video/power LED
on
Poor focus
Shaky/jittery video
Missing pixels
Stuck-on pixels
Brightness problems
Geometric distortion
Horizontal/vertical
lines
Possible Solutions
Ensure that the video cable connecting the monitor and the computer is
∞
properly connected and secure.
Verify that the power outlet is functioning properly using any other
∞
electrical equipment.
Ensure that the correct input source is selected via the Input source menu.
∞
Increase brightness and contrast controls using the OSD.
∞
Perform monitor self-test feature check.
∞
Check for bent or broken pins in the video cable connector.
∞
Run the built-in diagnostics.
∞
Ensure that the correct input source is selected via the Input source menu.
∞
Eliminate video extension cables.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Change the video resolution to the correct aspect ratio.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Check environmental factors.
∞
Relocate the monitor and test in another room.
∞
Cycle power on-off.
∞
Pixel that is permanently off is a natural defect that can occur in LCD
∞
technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell
∞
Support site at www.dell.com/support/monitors.
Cycle power on-off.
∞
Pixel that is permanently off is a natural defect that can occur in LCD
∞
technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell
∞
Support site at www.dell.com/support/monitors.
Reset the monitor to Factory Settings (Factory Reset).
∞
Adjust brightness & contrast controls via OSD.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Adjust horizontal & vertical controls via OSD.
∞
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check and determine if these lines are
∞
also in self-test mode.
Check for bent or broken pins in the video cable connector.
∞
Run the built-in diagnostics.
∞
36 | Troubleshooting
Synchronization
problems
Safety related issues
Intermittent problems
Missing color
Wrong color
Image retention from
a static image left on
the monitor for a long
period of time
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check to determine if the scrambled
∞
screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.
∞
Restart the computer in the safe mode.
∞
Do not perform any troubleshooting steps.
∞
Contact Dell immediately.
∞
Ensure that the video cable connecting the monitor to the computer is
∞
connected properly and is secure.
Reset the monitor to Factory Settings (Factory Reset).
∞
Perform monitor self-test feature check to determine if the intermittent
∞
problem occurs in self-test mode.
Perform monitor self-test feature check.
∞
Ensure that the video cable connecting the monitor to the computer is
∞
connected properly and is secure.
Check for bent or broken pins in the video cable connector.
∞
Change the Color Setting Mode in the Color Settings OSD to Graphics or
∞
Video depending on the application.
Try different Preset Modes in Color settings OSD. Adjust R/G/B value in
∞
Custom Color in Color settings OSD.
Change the Input Color Format to RGB or YPbPr in the Color settings
∞
OSD.
Run the built-in diagnostics.
∞
Use the Power Management feature to turn off the monitor at all times
∞
when not in use (for more information, see Power management modes).
Alternatively, use a dynamically changing screensaver.
∞
Video ghosting or
overshooting
Change the Response Time in the Display OSD to Fast or Normal
∞
depending on your application and usage.
Troubleshooting | 37
Product-specific problems
Specific Symptoms Possible Solutions
Screen image is too
small
Cannot adjust the
monitor with the
buttons on the side
panel
No input signal when
user controls are
pressed
The picture does not fill
the entire screen
Check the Aspect Ratio setting in the Display settings OSD.
∞
Reset the monitor to Factory Settings (Factory Reset) .
∞
Turn off the monitor, unplug the power cord, plug it back, and then turn on
∞
the monitor.
Check if the OSD menu is locked. If yes, press and hold the button above
∞
the power button for 10 seconds to unlock.
Check the signal source. Ensure the computer is not in standby or sleep
∞
mode by moving the mouse or pressing any key on the keyboard.
Check if the video cable is plugged in properly. Disconnect and reconnect
∞
the video cable if necessary.
Reset the computer or video player.
∞
Due to different video formats (aspect ratio) of DVDs, the monitor may
∞
display in full screen.
Run the built-in diagnostics.
∞
38 | Troubleshooting
Monitor specifications
Flat panel specifications
Model SE2417HGX
Screen type
Panel type TN
Viewable image
Diagonal
Horizontal, Active Area
Vertical, Active Area
Area
Pixel pitch 0.2715 mm
Viewing angle (vertical /
horizontal)
Luminance output 300 cd/m² (typical)
Contrast ratio
Faceplate coating Anti-glare with 3H hardness
Backlight LED light bar system
Response time (Gray-to-Gray) Normal mode: 5 ms
Color depth 16.7 million colors
Color gamut CIE 1976 (84%), CIE 1931 (72%)
FreeSync support frame frequency
(HDMI only)
Connectivity 2 x HDMI (ver 1.4, HDCP 1.4)
Active matrix - TFT LCD
599.44 mm (23.60 in)
521.28 mm (20.52 in)
293.22 mm (11.54 in)
1528.50 cm2 (236.80 in2)
160 degrees (vertical) typical
170 degrees (horizontal) typical
1000 to 1 (typical)
8,000,000 to 1 (Dynamic Contrast)
Fast mode: 2 ms
Extreme mode: 1 ms
48-75 Hz
1 x VGA
1 x Audio-line-out
Resolution specifications
Model SE2417HGX
Horizontal scan range 30 kHz to 84 kHz (automatic)
Troubleshooting | 39
Vertical scan range 48 Hz to 76 Hz (automatic)
Maximum preset resolution 1920 x 1080 at 60Hz (VGA)
1920 x 1080 at 75 Hz (HDMI)
Supported video modes
Model SE2417HGX
Video display capabilities (HDMI ) 480i, 480p, 576i, 576p, 720p, 1080i, 1080p
FreeSync Graphic Card Support List
For information on graphic cards that are compatible with Radeon FreeSync technology, see
www.amd.com
Preset display modes
Display Mode Horizontal
Frequency
(kHz)
VESA, 720 x 400 31.5 70.1 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/VESA, 640 x 480 37.5 75.0 31.5 -/VESA, 800 x 600 37.9 60.3 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 1200 75.0 60.0 162.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
VESA,1920 X 1080 83.894 75 174.5 +/-
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal /
Vertical)
40 | Troubleshooting
Electrical specifications
Model SE2417HGX
Video input signals
AC input voltage/frequency/
current
Inrush current
Analog RGB, 0.7 Volts +/-5%, positive polarity at 75
∞
ohm input impedance
HDMI 1.4, 600mV for each differential line,
∞
100 ohm input impedance per differential pair
100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz /
1.6A (typical)
120 V: 30 A (Max.) at 0°C (cold start)
∞
240 V: 60 A (Max.) at 0°C (cold start)
∞
Physical characteristics
Model SE2417HGX
Signal cable type
Dimensions (with stand)
Height 422.50 mm (16.63 in)
Width 555.20 mm (21.86 in)
Depth 179.90 mm (7.08 in)
Dimensions (without stand)
Height 330.10 mm (13.00 in)
Width 555.20 mm (21.86 in)
Depth 55 mm (2.17 in)
Stand dimensions
Height 178.00 mm (7.01 in)
Width 250.00 mm (9.84 in)
Depth 179.90 mm (7.08 in)
Weight
Weight with packaging 6.29 kg (13.87 lb)
Weight with stand assembly and
cables
Weight without stand assembly (no
cables)
Digital: detachable, HDMI, 19 pins.
∞
Analog: detachable, D-Sub, 15 pins
∞
4.35 kg (9.59 lb)
3.32 kg (7.32 lb)
Troubleshooting | 41
Weight of stand assembly 0.67 kg (1.48 lb)
Front-frame gloss (minimum) Black frame - 85 gloss units
Environmental characteristics
Model SE2417HGX
Temperature
Operating 0°C to 40°C (32°F to 104°F)
Non-operating
Storage
∞
Shipping
∞
-20°C to 60°C (-4°F to 140°F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating
Storage
∞
Shipping
∞
10% to 90% (non-condensing)
Altitude
Operating (maximum) 5,000 m (16,400 ft)
Non-operating (maximum) 12,192 m (40,000 ft)
Thermal dissipation
(maximum)
(typical)
85.32 BTU/hour
∞
58.01 BTU/hour
∞
Power management modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the
monitor can automatically reduce its power consumption when not in use. This is referred to
as Power Save Mode. If the computer detects input from the keyboard, mouse or other input
devices, the monitor automatically resumes functioning. The following table shows the power
consumption and signaling of this automatic power saving feature.
NOTE: Zero power consumption in off mode can only be achieved by disconnecting the
main cable from the monitor.
VESA
Modes
Normal
operation
Active-off
mode
Switch off - - - Off Less than 0.3 W
Horizontal
Sync
Active Active Active White 25 W (maximum)
Inactive Inactive Blanked White
Vertical
Sync
Video Power
Indicator
(Glowing )
Power
Consumption
17 W (typical)
Less than 0.3 W
NOTE: Maximum power consumption with max luminance.
42 | Troubleshooting
NOTE: Energy consumption (On Mode) is tested at 230 Volts / 50 Hz.
This document is informational only and reflects laboratory performance. Your product
may perform differently, depending on the software, components and peripherals
you ordered and shall have no obligation to update such information. Accordingly, the
customer should not rely upon this information in making decisions about electrical
tolerances or otherwise. No warranty as to accuracy or completeness is expressed or
implied.
The OSD functions only in the normal operation mode. When any button is pressed in the
Active-off mode, the following message will be displayed:
Dell 24 Monitor
?
No VGA signal from your device.
Press any key on the keyboard or move the mouse to wake it up.
If there is no display, press the monitor button again to select the correct
input source.
SE2417HGX
Activate the computer and the monitor to gain access to the OSD.
Troubleshooting | 43
Pin assignments
VGA connector
Pin Number 15-pin Side of the Connected Signal Cable
1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-test
6 GND-R
7 GND-G
8 GND-B
9 Computer 5V/3.3V
10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock
44 | Troubleshooting
HDMIconnector
Pin Number 19-pin Side of the Connected Signal Cable
1 T.M.D.S. Data 22 T.M.D.S. Data 2 Shield
3 T.M.D.S. Data 2+
4 T.M.D.S. Data 1+
5 T.M.D.S. Data 1 Shield
6 T.M.D.S. Data 1 -
7 T.M.D.S. Data 0+
8 T.M.D.S. Data 0 Shield
9 T.M.D.S. Data 010 T.M.D.S. Clock +
11 T.M.D.S. Clock Shield
12 T.M.D.S. Clock 13 CEC
14 Reserved (N.C. on device)
15 SCL
16 SDA
17 DDC/CEC Ground
18 +5V Power
19 Hot Plug Detect
Troubleshooting | 45
Appendix
WARNING: Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than those specified
in this documentation may result in exposure to shock, electrical hazards, and/or
mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC notices (U.S. Only) and other regulatory information
For FCC notices and other regulatory information, see the regulatory compliance website
located at www.dell.com/regulatory_compliance.
Contacting Dell
To contact Dell for sales, technical assistance, or customer service issues:
1.
Go to www.dell.com/contactdell.
2.
Verify your country or region in the Choose a Country/Region drop-down list at the
bottom of the page.
3.
Select the appropriate service or support link based on your requirement or choose the
method of contacting Dell that is convenient for you. Dell provides several online and
telephone-based support and service options. Availability varies by country and product,
and some services may not be available in your area.
NOTE: If you do not have an active internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
46 | Appendix
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