Dell PS4110, Lasso 4.1 User Manual

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Page 1

Dell Lasso

Version 4.1

User’s Guide

Page 2

Notes and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

______________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, PowerVault™, PowerConnect™, EqualLogic™, Force10™ and Compellent™ are trademarks of Dell Inc. Microsoft

, Windows®, Windows Server®, .Net®, and

Windows Vista

are either trademarks or registered trademarks of Microsoft Corporation in the United

States and/or other countries. Red Hat Enterprise Linux

and Enterprise Linux® are registered trademarks

of Red Hat, Inc. in the United States and/or other countries. VMware

, ESX®, ESXi®, and vSphere®

are registered trademarks or trademarks of VMWare Inc. in the United States or other countries. UNIX

is a registered trademark of The Open Group in the United States and other countries. EMC

, Celerra®,

and CLARiiON

are registered trademarks of EMC Corporation in the United States and other countries. Brocade amd McData are registered trademarks of Brocade Communications Systems, Inc., in the United States and/or in other countries. Cisco

and Cisco Nexus® is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. XenServer™ is a trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. Broadcom

is a registered trademark of Broadcom Corporation

and/or its subsidiaries in the United States and certain other countries. Linux

is a registered trademark

of Linus Torvalds. QLogic

and SANsurfer® is a registered trademark of QLogic Corporation. Emulex®

and HBAnyware

is a registered trademark of Emulex Corporation. AIX® and IBM® are registered

trademarks of IBM Corporation. McAfee

is a registered trademark of McAfee, Inc. or its subsidiaries

in the United States and other countries. AVG

a registered trademark of AVG technologies. HP-UX®

is a trademark of the Hewlett Packard Company. Oracle

, Solaris®, and Java® are registered trademarks

of Oracle and/or its affiliates.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

2012 - 03

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Contents 3

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 5

Key Features . . . . . . . . . . . . . . . . . . . . . . . . 5

What’s New in This Release? . . . . . . . . . . . . . . . 6

Supported Storage Devices and  Operating Systems

. . . . . . . . . . . . . . . . . . . . . 8

2 Installing and Uninstalling Lasso . . . . . . . 9

Installing Lasso . . . . . . . . . . . . . . . . . . . . . . 9

Upgrading Lasso

. . . . . . . . . . . . . . . . . . . . . 10

Modifying Lasso Installation . . . . . . . . . . . . . . 11

Repairing Lasso Installation

. . . . . . . . . . . . . . . 11

Uninstalling Lasso

. . . . . . . . . . . . . . . . . . . . 11

Using GUI . . . . . . . . . . . . . . . . . . . . . . 11

Using CLI . . . . . . . . . . . . . . . . . . . . . . 12

3 Using Lasso . . . . . . . . . . . . . . . . . . . . . . . 13

Prerequisites For Data Collection. . . . . . . . . . . . 13

Running Lasso . . . . . . . . . . . . . . . . . . . . . . 14

Starting New Configuration . . . . . . . . . . . . 14

Use Existing Configuration . . . . . . . . . . . . . 16

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4 Contents

Loading Configuration File . . . . . . . . . . . . . 16

Upload Existing Collection . . . . . . . . . . . . . 17

Single Device Collection . . . . . . . . . . . . . . 17

Importing Customer Configuration File . . . . . . . 17

Log Files . . . . . . . . . . . . . . . . . . . . . . . . . 17

Generated File Formats . . . . . . . . . . . . . . . . . 18

Viewing Reports

. . . . . . . . . . . . . . . . . . . . . 18

Page 5

Introduction 5

Introduction

Lasso is a Windows-based client and server utility that automates the collection of logs and configuration from servers, disk arrays (EqualLogic, PowerVault MD-Series, and EMC), Fibre Channel switches (Brocade, McData, and Cisco), tape libraries, Ethernet, and FCoE Switches.

After Lasso collects the data, it parses the data into XML and HTML formats that is packaged along with the collected data and encrypted. The collected data is saved as a .zip file on the local system. Optionally, you can enable Lasso to automatically upload the report to Dell Technical Support.

Benefits of using Lasso:

• Evaluate the data collected from various devices in the SAN to troubleshoot problems in storage devices.

• Determine hardware, software, and firmware versions to check compatibility, and upgrade existing equipment.

This guide provides an overview of the Lasso tool, the installation details, and the various methods to the report. For information about the fields and options available in Lasso and the command line options, see Online Help.

Key Features

• Re-validate option on each device window, to re-validate devices when an existing configuration is used.

• Use of Forced multi-threaded mode of execution for enhanced Lasso performance.

• Secure Site option in the

Your Company Information

window of the Lasso GUI to remove Customer Identification Information (CII) from XML format of collection.

• Raw data collection and parser support for the following devices:

• Cisco switches 3750E/3750X and 4948

• PowerConnect ethernet switches 7024/7048

• vSphere 5.0 hosts attached to EqualLogic and MD Series arrays.

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6 Introduction

• EqualLogic arrays PS6500, PS6510, PS6000, PS5500, PS4110, PS6110,

PS6010, PS6100, PS4100, and PS4000.

• Raw data collection support for Force 10 switches.

• Raw data collection and parsing for the PowerConnect ethernet switches in simple mode.

• User name and password credentials in Lasso are optional when PowerConnect ethernet switch is configured.

• Correct parsing of PowerConnect ethernet switches upon v4.1 Firmware upgrade.

• Correct parsing of service tag information for all the models of EqualLogic Arrays upon v5.1 Firmware upgrade.

• Lasso displays information related to EqualLogic iSCSI volumes in the vSphere iSCSI VMFS section.

• Collection and parsing of Host Integration Tool Kit data for Linux Hosts in EqualLogic Storage Area Network (SAN).

What’s New in This Release?

• Support to collect diagnostic information from the Group Lead and member, when a member IP address is provided.

• Option to automatically upload the collection report to Dell Technical Support site.

• Support for the following devices:

– EqualLogic PS4110

– EqualLogic PS6110

– EqualLogic PS6510

• Support to collect and parse Host Integration Tool Kit data for vSphere hosts in the EqualLogic SAN.

• Option to provide the Delta Service Request number and Project Manager ID and include this in the XML and HTML reports.

• Parser support for the following devices:

– EqualLogic FS7500

– Dell Force10 S50/S60/S2410/S4810 Switches

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Introduction 7

– XenServer

– PowerVault NX3500

• Resolving Lasso Error 904 for the EqualLogic Array.

• Parser support for MaxRequestHoldtime for all the Windows hosts in EqualLogic and MDSeries SAN.

• Support to capture and parse Broadcom NIC information when running in Host Bus Adapter (HBA) mode under the control of Broadcom Advanced Server Program (BASP) software.

• Support to collect NAS Appliance information from the EqualLogic Group.

• Support for firmware version 5.2 on Dell EqualLogic Arrays.

• Support to collect and parse the following attributes from EqualLogic Array:

–ROM Level

– Last Boot Time

• Support for ping test between the members in the EqualLogic Group.

• Support to collect and parse Qlogic FC information from Windows, Linux, and VMware hosts attached to Compellent.

• Support to collect Emulex FC information from Windows, Linux, and VMware hosts attached to Compellent.

• Support to collect and parse SAS HBA information from Windows and Linux (32-bit only) hosts attached to PowerVault MD Series and Compellent.

• Support to validate user input for Ethernet Switch type in Ethernet Switches screen.

• Support to include the following attributes in the HTML report:

–Collection Date

–Collection Time

–Build Version

• Support to collect and parse Data Center Bridge (DCB) information from EqualLogic Storage array and Windows Hosts attached to EqualLogic, MD Series, and Compellent.

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8 Introduction

• Support to collect Converged Network Adapter (CNA) card information under the control of Broadcom Command Line Utility (BCU) in Windows Hosts attached to EqualLogic, MD Series, and Compellent.

• Support to collect DCB information from PowerConnect B-Series Switch.

Supported Storage Devices and Operating Systems

For information on the storage devices and operating systems (Windows and UNIX), see the Readme available with the installer or go to support.dell.com/ manuals. Click Software Serviceability Tools Lasso.

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Installing and Uninstalling Lasso 9

Installing and Uninstalling Lasso

This section provides information to install, modify, repair, and uninstall Lasso.

Installing Lasso

Before installing Lasso, make sure that the following prerequisites are met:

• Use an Administrator account or have Administrator privileges.

• Windows (32-bit and 64-bit) operating system is any of the following:

–Windows XP

–Windows Vista

–Windows 7

– Windows Server 2003

– Windows Server 2008

NOTE: Windows Server Core is not supported.

To install Lasso:

Double click the

.msi

file.

The

Welcome to the Dell Lasso Installation Wizard

is displayed.

Click

The

Dell Software License Agreement

is displayed.

Click

I accept the license agreement

and click

Next.

The Readme information

is displayed

Click

The Destination Folder window

is displayed

Click

to accept the default directory path or click

Browse

to specify

another location, and click

The

Security Level

window is displayed.

Select one of the following options and click

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10 Installing and Uninstalling Lasso

–

Save Environment, Username, and Password

— Saves all SAN configuration details, user name, and password. It is recommended to use this option to run Lasso multiple times and avoid re-entering configuration and security details.

–

Save Environment and Username only

— Saves all SAN

configuration details and the user name. The password is not saved.

–

Save Environment only

— Saves all SAN configuration details. The user name and password is not saved. Select this option to skip saving any security related details.

–

Do not save any information

—Does not save any configuration details of the environment, user name, and password. Select this option to save configuration and security details, or if the location from where you run Lasso does not allow saving any details.

The

Prerequisites

window is displayed. The window provides the list of prerequisites that must be met to enable Lasso to collect the data after installation is complete.

Click

The

Ready to Install the Application

window is displayed.

Click

to continue with the installation.

The

Lasso has been successfully installed

window is displayed.

Click

Finish

to close the installation wizard.

Upgrading Lasso

To upgrade Lasso, uninstall the existing version and install the required version.

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Installing and Uninstalling Lasso 11

Modifying Lasso Installation

After installing Lasso, you can modify the components that are installed.

To modify the components:

Double-click on the

.msi

file.

The

Application Maintenance

window is displayed.

Select

Modify

and click

The

Ready to Modify the Application

window is displayed.

Click

Next.

The

Updating System

screen is displayed.

Click

Finish

to exit Lasso.

Repairing Lasso Installation

You can also reinstall the corrupt files, registry keys, and shortcuts to the Lasso application. To repair Lasso:

Double-click the

.msi

file.

The

Application Maintenance

window is displayed.

Select

Repair

and click

The

Ready to Repair the Application

window is displayed.

Click

The

Updating System

window is displayed.

Click

Finish

to exit Lasso.

Uninstalling Lasso

Lasso can be uninstalled using the GUI or the CLI option.

Using GUI

To uninstall Lasso using the GUI, use one of the following options:

• Start Menu

• Windows Add or Remove Programs Wizard

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12 Installing and Uninstalling Lasso

From Start Menu

To uninstall Lasso from the Start Menu:

Click

Start Programs  Dell

Lasso 

Uninstall

The

Are you sure you want to uninstall this product

prompt is displayed.

Click

Yes

to uninstall Lasso.

From Windows Add or Remove Programs Wizard

To uninstall DSET from the Windows Add or Remove Programs wizard on Windows operating systems:

Click

Start

Control Panel

Add or Remove Programs

NOTE: This option differs based on the operating system.

Select

Dell Lasso

(4.1) and click

Remove

On the

Are you sure you want to uninstall Dell Lasso?

prompt, click

Yes

to uninstall

Dell Lasso

From the Application Maintenance Window

To uninstall Lasso from the Application Maintenance Window:

Double-click the installed

.msi

file.

The

Application Maintenance

screen is displayed.

Select the

Remove

option and click

The

Lasso Uninstall

window is displayed.

Click

The

Updating Screen

is displayed.

Click

Finish

on the

Lasso has been successfully uninstalled

window.

Using CLI

To uninstall Lasso using the CLI, run the following uninstallation command from a command prompt:

msiexec.exe /X {F3DBD63F-287B-4BF5-9B6C-BD3B70E107F4}

For information about the command line options, see Online Help.

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Installing and Uninstalling Lasso 13

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14 Installing and Uninstalling Lasso

Page 15

Using Lasso 13

Using Lasso

Lasso compiles information for all the devices in the Storage Area Network (SAN). It also includes company and site contact information. You can save this information as a configuration file (.xml format) for later use. Lasso collects data for the selected devices and generates a report that can be uploaded to Dell Technical Support site.

This section provides information to use Lasso to collect data about various storage devices in your Storage Area Network (SAN).

Prerequisites For Data Collection

Before using Lasso to collect data, make sure the following pre-requisites are met:

• IP connectivity is available for the required devices.

• For PowerVault MDSeries devices, MD Storage Manager software is installed on the system where Lasso is running.

• For data collection in XML and HTML format, .Net Framework 2.0 or later and a Service Pack of version 1.0 or later is installed.

• For EqualLogic, MD series, and Compellent devices, .Net framework 2.0 or later must be installed on the remote Windows host.

• For EMC SAN, use a system that is not a fibre channel attached host.

• For EqualLogic, Compellent, and MD series devices, the SAN Surfer CLI (iSCSI) software must be installed on the remote Windows, Linux, and VMware hosts to successfully collect iSCSI HBA information.

• For a QLogic iSCSI HBA device, install iscli on UNIX servers.

• For Compellent SAN, the HBA Anywhere CLI must be installed on the remote Windows, Linux, and VMware host to successfully collect Emulex FC HBA collection.

• For EqualLogic devices, install Lasso on one of the iSCSI hosts.

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14 Using Lasso

Running Lasso

You can run Lasso in the following modes.

•GUI

– Start a new configuration

– Use an existing configuration

– Load the configuration file

– Upload an existing collection

•CLI

– Single device collection

– Importing customer configuration file and collect for multiple devices

Starting New Configuration

Use this option to create a new configuration and generate a report.

To collect data using GUI:

Click

StartProgramsDellLasso

and click

Lasso

The

Welcome to Lasso

window is displayed.

Select

Start with a new configuration

and click

Continue.

The

Your Company Information

window is displayed.

Enter the required information and click

Continue

. Select

Secure Site

if you do not want Customer Identification Information (CII) available in the collected data in the XML and HTML files.

The

Your Company Contacts

window is displayed.

Enter the required information and click

Continue

The

Your Hardware Environment

window is displayed.

Select the devices (one or multiple devices depending on your requirement and SAN) for which Lasso must collect data and click

Continue

The device-specific

Your Hardware Environment

windows are displayed.

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Using Lasso 15

For each device, enter the required information. Click

Continue

until you

complete providing information for each selected device.

NOTE: For details about the options, click the Help icon on the window. You

can also access the Help file from the Start menu. To do this, go to Start ProgramsDellLasso and click the Help icon.

The

Device Collection

window is displayed.

Make sure that the displayed devices are the selected devices for which data must be collected and click

Start Collection

. The status bar displays

the collection status.

Click the Clock icon next to each device to view the progress.

Click

Continue

once collection is complete.

The collected data is packaged and the

Yo u r U p l o a d O p t i o n s

window is

displayed.

You can select the following and click

Continue

• To access the collected data file, click

Open Location

. By default, it is

saved in the user profile directory. For example,

c:\Users\<user

name>\Dell\Lasso\results\

. For information about the collected files,

see

Generated File Formats.

• To immediately upload the collection package to Dell, select

Yes

. Else,

select

• To save the configuration details with a password for later use, select

Yes

. Else, select No.

Following actions are performed based on the selection:

–If you have selected

Yes

to upload the report, the collection uploads to

Dell Technical Support site.

– If you have selected

Yes

, the

Save Lasso Configuration

dialog box is

displayed. Click

Browse

and save the file in the required location with

the password.

The

Confirmation

window is displayed.

To see the SAN configuration, select

View Your SAN Configuration

and

click

Finish

Lasso tool is closed and the report is opened in an internet browser.

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16 Using Lasso

Use Existing Configuration

Before using this option, make sure that a configuration is saved in the Lasso installation directory.

To use an existing configuration:

Click

StartProgramsDellLasso

and click

Lasso

The

Welcome to Lasso

window is displayed.

Select

Use an existing configuration

and click

Continue.

A drop-down box with the available configurations is displayed. A dialog box displays indicating that background validation is in-progress.

The

Your Company Information

window is displayed.

Edit the existing information or add new information. Perform the steps from 4 to step 11 mentioned in the

Starting New Configuration section.

Loading Configuration File

Use this option if the configuration file is located in a directory that is different from the Lasso installation directory.

To load an existing configuration:

Click

StartProgramsDellLasso

and click

Lasso

The

Welcome to Lasso

window is displayed.

Select

Load a configuration file

and click

Browse

. Specify the file and

click

Continue

. A dialog box displays indicating that background

validation is in progress.

The

Your Company Information

window is displayed.

Edit the information or add new information. Perform the steps from 4 to step 11 mentioned in the

Starting New Configuration section.

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Using Lasso 17

Upload Existing Collection

To upload an existing configuration:

Click

StartProgramsDellLasso

and click

Lasso

The

Welcome to Lasso

window is displayed.

Select

Upload an existing collection

and click

Browse

. Specify the file and

click

Continue

A message displays indicating that uploading to Dell is in-progress.

After the confirmation message is displayed, click

Finish

to close the tool.

Single Device Collection

For more information, see Lasso Online Help.

Importing Customer Configuration File

For more information, see Lasso Online Help.

Log Files

The following log files are generated when using Lasso:

• Validate log — When files are validated.

• Collect log — When data is collected.

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18 Using Lasso

Generated File Formats

Lasso generates raw data files, TXT, XML, and HTML files:

•

Raw Data Files

— Lasso generates two types of raw data files:

• Raw data file with a

.zip

extension.

• Encrypted raw data file with a

.gpg

extension.

•

TXT files

— Lasso generates .txt file that contains the logs.

•

XML and HTML files

— Lasso parses the data collected into XML and

HTML files.

The XML files are:

• An XML output file with an

.xml

extension.

• An encrypted XML output file with a

.gpg

extension.

The HTML files are:

• A HTML output file called

SANconfiguration.html

To access the XML and HTML files, go to

USERPROFILE%\Dell\

Lasso\results

directory.

Viewing Reports

To view the Lasso collection report, do any of the following:

• After Lasso collects the information, on the Confirmation page select View Your SAN Configuration option and click Finish. Lasso tool is closed and the report is opened in an internet browser.

• Open the files that are saved at the default location

c:\Users\<user

name>\Dell\Lasso\results\

or in the location that you have specified. For

information about the files, see

Generated File Formats section.