Dell Precision R5500 User Manual

Dell Precision R5500 Owner's Manual

Regulatory Model: E15S Regulatory Type: E15S001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™, Atom™, Centrino®, and Celeron are registered trademarks or trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™, AMD Sempron™, AMD Athlon™, ATI Radeon™, and ATI FirePro™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, MS-DOS®, Windows Vista®, the Windows Vista start button, and Office Outlook® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Blu-ray Disc™ is a trademark owned by the Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth® word mark is a registered trademark and owned by the Bluetooth trademark of Wireless Ethernet Compatibility Alliance, Inc.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products, Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

2011 — 6

SIG, Inc. and any use of such mark by Dell Inc. is under license.

Wi-Fi

is a registered

Rev. A00

Contents

Notes, Cautions, and Warnings...................................................................................................2

1 Working on Your Computer.......................................................................................................9

Before Working Inside Your Computer.....................................................................................................................9

Recommended Tools..............................................................................................................................................10

Turning Off Your Computer.....................................................................................................................................10

After Working Inside Your Computer......................................................................................................................10

2 Front Bezel..................................................................................................................................11

Removing the Front Bezel.......................................................................................................................................11

Installing the Front Bezel........................................................................................................................................11

3 Cover...........................................................................................................................................13

Removing the Cover................................................................................................................................................13

Installing the Cover.................................................................................................................................................14

4 Cooling Shroud..........................................................................................................................15

Removing the Cooling Shroud.................................................................................................................................15

Installing the Cooling Shroud..................................................................................................................................16

5 Optical Drive...............................................................................................................................17

Removing the Optical Drive....................................................................................................................................17

Installing the Optical Drive.....................................................................................................................................18

6 Hard Drive Carrier.....................................................................................................................19

Removing the Hard-Drive Carrier...........................................................................................................................19

Installing the Hard-Drive Carrier............................................................................................................................20

7 Hard Drive Assembly................................................................................................................21

Removing the Hard-Drive Assembly.......................................................................................................................21

Installing the Hard-Drive Assembly........................................................................................................................22

8 SAS Backplane..........................................................................................................................23

Removing the SAS Backplane................................................................................................................................23

Installing the SAS Backplane.................................................................................................................................24

9 Power Supply.............................................................................................................................25

Removing the Power Supply...................................................................................................................................25

Installing the Power Supply....................................................................................................................................25

10 Control Panel............................................................................................................................27

Removing the Control Panel...................................................................................................................................27

Installing the Control Panel.....................................................................................................................................28

11 System Fan...............................................................................................................................29

Removing the System Fans.....................................................................................................................................29

Installing the System Fans......................................................................................................................................30

12 Fan Bracket..............................................................................................................................31

Removing the Removable Fan Bracket...................................................................................................................31

Installing the Removable Fan Bracket....................................................................................................................32

13 Card Cages...............................................................................................................................33

Removing the Expansion Card Cages.....................................................................................................................33

Installing the Expansion Card Cages......................................................................................................................35

14 Power Distribution Unit..........................................................................................................37

Removing the Power Distribution Unit....................................................................................................................37

Installing the Power Distribution Unit.....................................................................................................................38

15 Center Riser Board..................................................................................................................41

Removing the Center Riser Board..........................................................................................................................41

Installing the Center Riser Board............................................................................................................................42

16 CMOS Battery..........................................................................................................................43

Removing the CMOS Battery..................................................................................................................................43

Installing the CMOS Battery...................................................................................................................................44

17 Video Card................................................................................................................................45

Removing the Video Card.......................................................................................................................................45

Installing the Video Card.........................................................................................................................................46

18 SAS Controller Card................................................................................................................47

Removing the SAS Controller Card.........................................................................................................................47

Installing the SAS Controller Card..........................................................................................................................48

RAID Configuration.................................................................................................................................................48

19 Remote Access Host Card.....................................................................................................51

Removing the Remote Access Host Card...............................................................................................................51

Installing the Remote Access Host Card................................................................................................................52

20 Front Chassis Assembly.........................................................................................................53

Removing the Front Chassis Assembly...................................................................................................................53

Installing the Front-Chassis Assembly...................................................................................................................54

21 Processor and Heat Sink.......................................................................................................55

Removing the Processors and Heat Sink...............................................................................................................55

Installing the Processors and Heat Sink.................................................................................................................57

22 Memory.....................................................................................................................................59

Removing the Memory............................................................................................................................................59

Installing the Memory.............................................................................................................................................60

23 System Board...........................................................................................................................63

Removing the System Board...................................................................................................................................63

Installing the System Board....................................................................................................................................64

24 System Setup...........................................................................................................................67

Boot Menu..............................................................................................................................................................67

Timing Key Sequences...........................................................................................................................................68

Dell Diagnostics......................................................................................................................................................68

System Setup Options.............................................................................................................................................68

25 Troubleshooting.......................................................................................................................75

Diagnostic LEDs......................................................................................................................................................75

Beep Codes.............................................................................................................................................................81

Error Messages......................................................................................................................................................84

Address mark not found...................................................................................................................................84

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving

this problem, please note this checkpoint and contact Dell Technical Support.............................................84

Alert! Security override Jumper is installed....................................................................................................84

Attachment failed to respond...........................................................................................................................84

Bad command or file name .............................................................................................................................84

Bad error-correction code (ECC) on disk read.................................................................................................84

Controller has failed.........................................................................................................................................84

Data error ........................................................................................................................................................84

Decreasing available memory .........................................................................................................................85

Diskette drive 0 seek failure.............................................................................................................................85

Diskette read failure.........................................................................................................................................85

Diskette subsystem reset failed.......................................................................................................................85

Gate A20 failure................................................................................................................................................85

General failure .................................................................................................................................................85

Hard-disk drive configuration error .................................................................................................................85

Hard-disk drive controller failure.....................................................................................................................85

Hard-disk drive failure .....................................................................................................................................86

Hard-disk drive read failure.............................................................................................................................86

Invalid configuration information-please run SETUP program........................................................................86

Invalid Memory configuration, please populate DIMM1.................................................................................86

Keyboard failure...............................................................................................................................................86

Memory address line failure at address, read value expecting value ............................................................86

Memory allocation error..................................................................................................................................86

Memory data line failure at address, read value expecting value...................................................................86

Memory double word logic failure at address, read value expecting value....................................................87

Memory odd/even logic failure at address, read value expecting value.........................................................87

Memory write/read failure at address, read value expecting value................................................................87

Memory size in CMOS invalid..........................................................................................................................87

Memory tests terminated by keystroke............................................................................................................87

No boot device available..................................................................................................................................87

No boot sector on hard-disk drive....................................................................................................................87

No timer tick interrupt .....................................................................................................................................87

Non-system disk or disk error..........................................................................................................................88

Not a boot diskette...........................................................................................................................................88

Plug and play configuration error....................................................................................................................88

Read fault.........................................................................................................................................................88

Requested sector not found.............................................................................................................................88

Reset failed.......................................................................................................................................................88

Sector not found ..............................................................................................................................................88

Seek error ........................................................................................................................................................88

Shutdown failure .............................................................................................................................................88

Time-of-day clock stopped ..............................................................................................................................89

Time-of-day not set-please run the System Setup program ...........................................................................89

Timer chip counter 2 failed ..............................................................................................................................89

Unexpected interrupt in protected mode.........................................................................................................89

WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary]

EIDE controller is operating outside of normal specifications. It is advisable to immediately back up

your data and replace your hard drive by calling your support desk or Dell...................................................89

Write fault.........................................................................................................................................................89

Write fault on selected drive............................................................................................................................89

X:\ is not accessible. The device is not ready .................................................................................................89

26 Specifications..........................................................................................................................91

Specifications.........................................................................................................................................................91

27 Contacting Dell........................................................................................................................97

Contacting Dell.......................................................................................................................................................97

Working on Your Computer

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/ regulatory_compliance.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

2. Turn off your computer (see Turning Off Your Computer).

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

3. Disconnect all network cables from the computer.

4. Disconnect your computer and all attached devices from their electrical outlets.

5. Press and hold the power button while the computer is unplugged to ground the system board.

6. Remove the cover.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Small plastic scribe

• Flash BIOS update program media

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.

1. Shut down the operating system:

– In Windows 7:

Click Start , then click Shut Down.

– In Windows Vista:

Click Start , then click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down.

– In Windows XP:

Click Start → Turn Off Computer → Turn Off . The computer turns off after the operating system shutdown process is complete.

2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

After Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer.

1. Replace the cover.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

2. Connect any telephone or network cables to your computer.

3. Connect your computer and all attached devices to their electrical outlets.

4. Turn on your computer.

5. Verify that the computer works correctly by running the Dell Diagnostics.

Front Bezel

Removing the Front Bezel

1. Follow the procedures in Before Working Inside Your Computer.

2. Unlock the front bezel using the given key.

3. Lift the bezel release tab and gently pull the front bezel away from the computer.

Related Links

Installing the Front Bezel

1. Insert the front bezel in the slot downwards and push it towards the computer.

2. Secure the release tab.

3. Lock the front bezel using the given key.

4. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Front Bezel

Cover

Removing the Cover

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Rotate the latch-release lock counter-clockwise to the unlocked position.

4. Lift the latch and slide the cover towards the back of the computer.

5. Hold the cover on both sides and lift it away from the computer.

Related Links

Installing the Cover

1. Place the cover on the computer and press down until it clicks into place.

2. Press down the cover latch.

3. Using a screwdriver, rotate the latch-release lock clockwise, to lock the cover.

4. Install the front bezel.

5. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Cover

Cooling Shroud

Removing the Cooling Shroud

CAUTION: The computer will be populated with one or two CPUs. Currently, when there is a single CPU installed, airflow can bypass CPU1 which increases fan speeds and therefore leads to poor acoustic performance. Adding a mylar piece in this region redirects airflow across CPU1. The mylar piece will need to be removed when the 2nd CPU is installed as it is no longer needed and will interfere with the heat sink.

1. Cooling Shroud

2. Mylar — Needs to be removed if two CPUs are installed

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Gently lift the shroud straight up and away from the system board.

Related Links

Installing the Cooling Shroud

1. Gently place the shroud in front of the system fans into the system board.

2. Install the cover.

3. Install the front bezel.

4. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Cooling Shroud

Optical Drive

Removing the Optical Drive

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Disconnect the power and data cable from the back of the optical drive.

6. Press down and push the blue release tab toward the front of the computer.

7. Slide the optical drive through the front of the computer till it is free of the drive bay.

Related Links

Installing the Optical Drive

1. Insert the optical drive into the drive bay.

2. Connect the power and data cables.

3. Install the cooling shroud.

4. Install the cover.

5. Install the front bezel.

6. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Optical Drive

Hard Drive Carrier

Removing the Hard-Drive Carrier

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Press the release button.

7. Pull the hard-drive carrier handle open.

8. Hold the front of the hard drive and slide out until it is free of the drive bay.

Related Links

Installing the Hard-Drive Carrier

1. Insert the hard drive into the drive bay.

2. Press the hard-drive carrier handle until it clicks into place.

3. Install the cooling shroud.

4. Install the cover.

5. Install the front bezel.

6. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Hard-Drive Carrier

Hard Drive Assembly

Removing the Hard-Drive Assembly

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the screws securing the hard drive caddy to the hard drive.

8. Rotate and repeat the same removal steps for the other side of the hard drive caddy.

9. Lift up the hard-drive caddy from the hard drive and remove.

Related Links

Installing the Hard-Drive Assembly

1. Place the hard drive in the hard-drive caddy.

2. Tighten the screws that secure the hard drive on either side of the hard-drive caddy.

3. Install the hard drive carrier.

4. Install the cooling shroud.

5. Install the cover.

6. Install the front bezel.

7. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Hard-Drive Assembly

SAS Backplane

Removing the SAS Backplane

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Disconnect the SAS cables.

9. Push the blue release tabs in the direction of the arrows marked on the hard-drive housing assembly. Slide the

backplane upwards.

Related Links

Installing the SAS Backplane

1. Push the blue release tabs and insert the backplane in the slot along the hard-drive assembly.

2. Connect the SAS cables.

3. Install the hard drive assembly.

4. Install the hard drive carrier.

5. Install the optical drive.

6. Install the cooling shroud.

7. Install the cover.

8. Install the front bezel.

9. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the SAS Backplane

Power Supply

Removing the Power Supply

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Press and hold the orange tab towards latch. Then pull the power supply unit away from the computer.

Related Links

Installing the Power Supply

1. Insert the power supply unit into the computer until it clicks into place.

2. Install the SAS backplane.

3. Install the hard drive assembly.

4. Install the hard-drive carrier.

5. Install the optical drive.

6. Install the cooling shroud.

7. Install the cover.

8. Install the front bezel.

9. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Power Supply

Control Panel

Removing the Control Panel

CAUTION: Two different Torx drivers are needed for the control panel disassembly/reassembly, a T10 and T8.

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Locate and remove the torx screw securing the control panel.

11. Remove the control panel cables.

Related Links

Installing the Control Panel

1. Attach the control panel cables.

2. Replace the torx screw securing the control panel.

3. Install the power supply.

4. Install the SAS backplane.

5. Install the hard drive assembly.

6. Install the hard-drive carrier.

7. Install the optical drive.

8. Install the cooling shroud.

9. Install the cover.

10. Install the front bezel.

11. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Control Panel

System Fan

Removing the System Fans

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Press the release tab and lift the fan out of the cooling fan assembly.

12. Repeat step 11 to remove the remaining five cooling fans.

Related Links

Installing the System Fans

1. Insert the fan in the cooling fan assembly until it clicks into place.

2. Repeat step 1 for the remaining cooling fans.

3. Install the control panel.

4. Install the power supply.

5. Install the SAS backplane.

6. Install the hard drive assembly.

7. Install the hard-drive carrier.

8. Install the optical drive.

9. Install the cooling shroud.

10. Install the cover.

11. Install the front bezel.

12. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the System Fans

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