Dell Precision R5500 User Manual

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Dell Precision R5500 Owner's Manual

Regulatory Model: E15S Regulatory Type: E15S001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, Precision ON™,ExpressCharge™, Latitude™, Latitude ON™, OptiPlex™, Vostro™, and Wi-Fi Catcher™ are trademarks of Dell Inc. Intel®, Pentium®, Xeon®, Core™, Atom™, Centrino®, and Celeron are registered trademarks or trademarks of Intel Corporation in the U.S. and other countries. AMD® is a registered trademark and AMD Opteron™, AMD Phenom™, AMD Sempron™, AMD Athlon™, ATI Radeon™, and ATI FirePro™ are trademarks of Advanced Micro Devices, Inc. Microsoft®, Windows®, MS-DOS®, Windows Vista®, the Windows Vista start button, and Office Outlook® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Blu-ray Disc™ is a trademark owned by the Blu-ray Disc Association (BDA) and licensed for use on discs and players. The Bluetooth® word mark is a registered trademark and owned by the Bluetooth trademark of Wireless Ethernet Compatibility Alliance, Inc.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products, Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

2011 — 6

SIG, Inc. and any use of such mark by Dell Inc. is under license.

Wi-Fi

is a registered

Rev. A00

Contents

Notes, Cautions, and Warnings...................................................................................................2

1 Working on Your Computer.......................................................................................................9

Before Working Inside Your Computer.....................................................................................................................9

Recommended Tools..............................................................................................................................................10

Turning Off Your Computer.....................................................................................................................................10

After Working Inside Your Computer......................................................................................................................10

2 Front Bezel..................................................................................................................................11

Removing the Front Bezel.......................................................................................................................................11

Installing the Front Bezel........................................................................................................................................11

3 Cover...........................................................................................................................................13

Removing the Cover................................................................................................................................................13

Installing the Cover.................................................................................................................................................14

4 Cooling Shroud..........................................................................................................................15

Removing the Cooling Shroud.................................................................................................................................15

Installing the Cooling Shroud..................................................................................................................................16

5 Optical Drive...............................................................................................................................17

Removing the Optical Drive....................................................................................................................................17

Installing the Optical Drive.....................................................................................................................................18

6 Hard Drive Carrier.....................................................................................................................19

Removing the Hard-Drive Carrier...........................................................................................................................19

Installing the Hard-Drive Carrier............................................................................................................................20

7 Hard Drive Assembly................................................................................................................21

Removing the Hard-Drive Assembly.......................................................................................................................21

Installing the Hard-Drive Assembly........................................................................................................................22

8 SAS Backplane..........................................................................................................................23

Removing the SAS Backplane................................................................................................................................23

Installing the SAS Backplane.................................................................................................................................24

9 Power Supply.............................................................................................................................25

Removing the Power Supply...................................................................................................................................25

Installing the Power Supply....................................................................................................................................25

10 Control Panel............................................................................................................................27

Removing the Control Panel...................................................................................................................................27

Installing the Control Panel.....................................................................................................................................28

11 System Fan...............................................................................................................................29

Removing the System Fans.....................................................................................................................................29

Installing the System Fans......................................................................................................................................30

12 Fan Bracket..............................................................................................................................31

Removing the Removable Fan Bracket...................................................................................................................31

Installing the Removable Fan Bracket....................................................................................................................32

13 Card Cages...............................................................................................................................33

Removing the Expansion Card Cages.....................................................................................................................33

Installing the Expansion Card Cages......................................................................................................................35

14 Power Distribution Unit..........................................................................................................37

Removing the Power Distribution Unit....................................................................................................................37

Installing the Power Distribution Unit.....................................................................................................................38

15 Center Riser Board..................................................................................................................41

Removing the Center Riser Board..........................................................................................................................41

Installing the Center Riser Board............................................................................................................................42

16 CMOS Battery..........................................................................................................................43

Removing the CMOS Battery..................................................................................................................................43

Installing the CMOS Battery...................................................................................................................................44

17 Video Card................................................................................................................................45

Removing the Video Card.......................................................................................................................................45

Installing the Video Card.........................................................................................................................................46

18 SAS Controller Card................................................................................................................47

Removing the SAS Controller Card.........................................................................................................................47

Installing the SAS Controller Card..........................................................................................................................48

RAID Configuration.................................................................................................................................................48

19 Remote Access Host Card.....................................................................................................51

Removing the Remote Access Host Card...............................................................................................................51

Installing the Remote Access Host Card................................................................................................................52

20 Front Chassis Assembly.........................................................................................................53

Removing the Front Chassis Assembly...................................................................................................................53

Installing the Front-Chassis Assembly...................................................................................................................54

21 Processor and Heat Sink.......................................................................................................55

Removing the Processors and Heat Sink...............................................................................................................55

Installing the Processors and Heat Sink.................................................................................................................57

22 Memory.....................................................................................................................................59

Removing the Memory............................................................................................................................................59

Installing the Memory.............................................................................................................................................60

23 System Board...........................................................................................................................63

Removing the System Board...................................................................................................................................63

Installing the System Board....................................................................................................................................64

24 System Setup...........................................................................................................................67

Boot Menu..............................................................................................................................................................67

Timing Key Sequences...........................................................................................................................................68

Dell Diagnostics......................................................................................................................................................68

System Setup Options.............................................................................................................................................68

25 Troubleshooting.......................................................................................................................75

Diagnostic LEDs......................................................................................................................................................75

Beep Codes.............................................................................................................................................................81

Error Messages......................................................................................................................................................84

Address mark not found...................................................................................................................................84

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving

this problem, please note this checkpoint and contact Dell Technical Support.............................................84

Alert! Security override Jumper is installed....................................................................................................84

Attachment failed to respond...........................................................................................................................84

Bad command or file name .............................................................................................................................84

Bad error-correction code (ECC) on disk read.................................................................................................84

Controller has failed.........................................................................................................................................84

Data error ........................................................................................................................................................84

Decreasing available memory .........................................................................................................................85

Diskette drive 0 seek failure.............................................................................................................................85

Diskette read failure.........................................................................................................................................85

Diskette subsystem reset failed.......................................................................................................................85

Gate A20 failure................................................................................................................................................85

General failure .................................................................................................................................................85

Hard-disk drive configuration error .................................................................................................................85

Hard-disk drive controller failure.....................................................................................................................85

Hard-disk drive failure .....................................................................................................................................86

Hard-disk drive read failure.............................................................................................................................86

Invalid configuration information-please run SETUP program........................................................................86

Invalid Memory configuration, please populate DIMM1.................................................................................86

Keyboard failure...............................................................................................................................................86

Memory address line failure at address, read value expecting value ............................................................86

Memory allocation error..................................................................................................................................86

Memory data line failure at address, read value expecting value...................................................................86

Memory double word logic failure at address, read value expecting value....................................................87

Memory odd/even logic failure at address, read value expecting value.........................................................87

Memory write/read failure at address, read value expecting value................................................................87

Memory size in CMOS invalid..........................................................................................................................87

Memory tests terminated by keystroke............................................................................................................87

No boot device available..................................................................................................................................87

No boot sector on hard-disk drive....................................................................................................................87

No timer tick interrupt .....................................................................................................................................87

Non-system disk or disk error..........................................................................................................................88

Not a boot diskette...........................................................................................................................................88

Plug and play configuration error....................................................................................................................88

Read fault.........................................................................................................................................................88

Requested sector not found.............................................................................................................................88

Reset failed.......................................................................................................................................................88

Sector not found ..............................................................................................................................................88

Seek error ........................................................................................................................................................88

Shutdown failure .............................................................................................................................................88

Time-of-day clock stopped ..............................................................................................................................89

Time-of-day not set-please run the System Setup program ...........................................................................89

Timer chip counter 2 failed ..............................................................................................................................89

Unexpected interrupt in protected mode.........................................................................................................89

WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary]

EIDE controller is operating outside of normal specifications. It is advisable to immediately back up

your data and replace your hard drive by calling your support desk or Dell...................................................89

Write fault.........................................................................................................................................................89

Write fault on selected drive............................................................................................................................89

X:\ is not accessible. The device is not ready .................................................................................................89

26 Specifications..........................................................................................................................91

Specifications.........................................................................................................................................................91

27 Contacting Dell........................................................................................................................97

Contacting Dell.......................................................................................................................................................97

Working on Your Computer

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/ regulatory_compliance.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

2. Turn off your computer (see Turning Off Your Computer).

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

3. Disconnect all network cables from the computer.

4. Disconnect your computer and all attached devices from their electrical outlets.

5. Press and hold the power button while the computer is unplugged to ground the system board.

6. Remove the cover.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Small plastic scribe

• Flash BIOS update program media

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.

1. Shut down the operating system:

– In Windows 7:

Click Start , then click Shut Down.

– In Windows Vista:

Click Start , then click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down.

– In Windows XP:

Click Start → Turn Off Computer → Turn Off . The computer turns off after the operating system shutdown process is complete.

2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

After Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer.

1. Replace the cover.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

2. Connect any telephone or network cables to your computer.

3. Connect your computer and all attached devices to their electrical outlets.

4. Turn on your computer.

5. Verify that the computer works correctly by running the Dell Diagnostics.

Front Bezel

Removing the Front Bezel

1. Follow the procedures in Before Working Inside Your Computer.

2. Unlock the front bezel using the given key.

3. Lift the bezel release tab and gently pull the front bezel away from the computer.

Related Links

Installing the Front Bezel

1. Insert the front bezel in the slot downwards and push it towards the computer.

2. Secure the release tab.

3. Lock the front bezel using the given key.

4. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Front Bezel

Cover

Removing the Cover

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Rotate the latch-release lock counter-clockwise to the unlocked position.

4. Lift the latch and slide the cover towards the back of the computer.

5. Hold the cover on both sides and lift it away from the computer.

Related Links

Installing the Cover

1. Place the cover on the computer and press down until it clicks into place.

2. Press down the cover latch.

3. Using a screwdriver, rotate the latch-release lock clockwise, to lock the cover.

4. Install the front bezel.

5. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Cover

Cooling Shroud

Removing the Cooling Shroud

CAUTION: The computer will be populated with one or two CPUs. Currently, when there is a single CPU installed, airflow can bypass CPU1 which increases fan speeds and therefore leads to poor acoustic performance. Adding a mylar piece in this region redirects airflow across CPU1. The mylar piece will need to be removed when the 2nd CPU is installed as it is no longer needed and will interfere with the heat sink.

1. Cooling Shroud

2. Mylar — Needs to be removed if two CPUs are installed

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Gently lift the shroud straight up and away from the system board.

Related Links

Installing the Cooling Shroud

1. Gently place the shroud in front of the system fans into the system board.

2. Install the cover.

3. Install the front bezel.

4. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Cooling Shroud

Optical Drive

Removing the Optical Drive

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Disconnect the power and data cable from the back of the optical drive.

6. Press down and push the blue release tab toward the front of the computer.

7. Slide the optical drive through the front of the computer till it is free of the drive bay.

Related Links

Installing the Optical Drive

1. Insert the optical drive into the drive bay.

2. Connect the power and data cables.

3. Install the cooling shroud.

4. Install the cover.

5. Install the front bezel.

6. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Optical Drive

Hard Drive Carrier

Removing the Hard-Drive Carrier

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Press the release button.

7. Pull the hard-drive carrier handle open.

8. Hold the front of the hard drive and slide out until it is free of the drive bay.

Related Links

Installing the Hard-Drive Carrier

1. Insert the hard drive into the drive bay.

2. Press the hard-drive carrier handle until it clicks into place.

3. Install the cooling shroud.

4. Install the cover.

5. Install the front bezel.

6. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Hard-Drive Carrier

Hard Drive Assembly

Removing the Hard-Drive Assembly

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the screws securing the hard drive caddy to the hard drive.

8. Rotate and repeat the same removal steps for the other side of the hard drive caddy.

9. Lift up the hard-drive caddy from the hard drive and remove.

Related Links

Installing the Hard-Drive Assembly

1. Place the hard drive in the hard-drive caddy.

2. Tighten the screws that secure the hard drive on either side of the hard-drive caddy.

3. Install the hard drive carrier.

4. Install the cooling shroud.

5. Install the cover.

6. Install the front bezel.

7. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Hard-Drive Assembly

SAS Backplane

Removing the SAS Backplane

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Disconnect the SAS cables.

9. Push the blue release tabs in the direction of the arrows marked on the hard-drive housing assembly. Slide the

backplane upwards.

Related Links

Installing the SAS Backplane

1. Push the blue release tabs and insert the backplane in the slot along the hard-drive assembly.

2. Connect the SAS cables.

3. Install the hard drive assembly.

4. Install the hard drive carrier.

5. Install the optical drive.

6. Install the cooling shroud.

7. Install the cover.

8. Install the front bezel.

9. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the SAS Backplane

Power Supply

Removing the Power Supply

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Press and hold the orange tab towards latch. Then pull the power supply unit away from the computer.

Related Links

Installing the Power Supply

1. Insert the power supply unit into the computer until it clicks into place.

2. Install the SAS backplane.

3. Install the hard drive assembly.

4. Install the hard-drive carrier.

5. Install the optical drive.

6. Install the cooling shroud.

7. Install the cover.

8. Install the front bezel.

9. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Power Supply

Control Panel

Removing the Control Panel

CAUTION: Two different Torx drivers are needed for the control panel disassembly/reassembly, a T10 and T8.

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Locate and remove the torx screw securing the control panel.

11. Remove the control panel cables.

Related Links

Installing the Control Panel

1. Attach the control panel cables.

2. Replace the torx screw securing the control panel.

3. Install the power supply.

4. Install the SAS backplane.

5. Install the hard drive assembly.

6. Install the hard-drive carrier.

7. Install the optical drive.

8. Install the cooling shroud.

9. Install the cover.

10. Install the front bezel.

11. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Control Panel

System Fan

Removing the System Fans

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Press the release tab and lift the fan out of the cooling fan assembly.

12. Repeat step 11 to remove the remaining five cooling fans.

Related Links

Installing the System Fans

1. Insert the fan in the cooling fan assembly until it clicks into place.

2. Repeat step 1 for the remaining cooling fans.

3. Install the control panel.

4. Install the power supply.

5. Install the SAS backplane.

6. Install the hard drive assembly.

7. Install the hard-drive carrier.

8. Install the optical drive.

9. Install the cooling shroud.

10. Install the cover.

11. Install the front bezel.

12. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the System Fans

Fan Bracket

Removing the Removable Fan Bracket

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Pull both release tabs upwards simultaneously to release the bracket.

13. Gently lift the removable fan-bracket from the computer.

Related Links

Installing the Removable Fan Bracket

1. Place the fan bracket in the computer.

2. Press both release tabs downwards simultaneously to secure the bracket.

3. Install the system fans.

4. Install the control panel.

5. Install the power supply.

6. Install the SAS backplane.

7. Install the hard drive assembly.

8. Install the hard-drive carrier.

9. Install the optical drive.

10. Install the cooling shroud.

11. Install the cover.

12. Install the front bezel.

13. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Removable Fan Bracket

Card Cages

Removing the Expansion Card Cages

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Release the clip securing the power cables.

14. Unthread the cables leading to the expansion card cage.

15. Carefully lift the expansion card cage.

16. Flip the expansion cage over.

17. Disconnect cables leading to the expansion cards.

18. Carefully lift the outer expansion card-cage away from the computer.

19. Disconnect cables leading to the expansion card cage.

20. Carefully lift the inner expansion card-cage away from the computer.

Related Links

Installing the Expansion Card Cages

1. Fix the inner expansion card cage in the computer.

2. Connect the cables leading to the expansion card cage.

3. Fix the outer expansion card cage in the computer.

4. Connect the cables leading to the expansion cards.

5. Flip the expansion cage.

6. Place and fix the expansion card cage.

7. Thread the cables leading to the expansion card cage.

8. Attach the clip securing the power cables.

9. Install the fan bracket.

10. Install the system fans.

11. Install the control panel.

12. Install the power supply.

13. Install the SAS backplane.

14. Install the hard drive assembly.

15. Install the hard-drive carrier.

16. Install the optical drive.

17. Install the cooling shroud.

18. Install the cover.

19. Install the front bezel.

20. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Expansion Card Cages

Power Distribution Unit

Removing the Power Distribution Unit

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Release the cable clips leading to the Power Distribution Unit.

15. Disconnect CPU 1, CPU 2, SAS backplane and optical drive power connector.

16. Unroute CPU 1, CPU 2, SAS backplane and optical drive power cables.

17. Remove the screws securing the Power Distribution Unit.

18. Carefully lift the Power Distribution Unit up and away from the computer.

Related Links

Installing the Power Distribution Unit

1. Place the power distribution unit on the computer.

2. Fix the screws securing the power distribution unit.

3. Route and place the CPU 1, CPU 2, SAS Backplane and optical driver power cables.

4. Connect CPU 1, CPU 2, SAS Backplane and optical driver power connectors.

5. Attach the cables leading to the power distribution unit.

6. Install the card cages.

7. Install the fan bracket.

8. Install the system fans.

9. Install the control panel.

10. Install the power supply.

11. Install the SAS backplane.

12. Install the hard drive assembly.

13. Install the hard drive carrier.

14. Install the optical drive.

15. Install the cooling shroud.

16. Install the cover.

17. Install the front bezel.

18. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Power Distribution Unit

Center Riser Board

Removing the Center Riser Board

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Lift the release tab upwards and gently slide the center riser board towards the right.

16. Lift the center riser board up and away from the computer.

Related Links

Installing the Center Riser Board

1. Place the center riser board on the computer.

2. Slide the center riser board into place and press the release tab downwards.

3. Install the power distribution unit.

4. Install the card cages.

5. Install the fan bracket.

6. Install the system fans.

7. Install the control panel.

8. Install the power supply.

9. Install the SAS backplane.

10. Install the hard drive assembly.

11. Install the hard-drive carrier.

12. Install the optical drive.

13. Install the cooling shroud.

14. Install the cover.

15. Install the front bezel.

16. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Center Riser Board

CMOS Battery

Removing the CMOS Battery

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Disconnect cables leading to the power distribution unit.

17. Press the coin-cell battery inward to allow the battery to pop up from the socket. (power distribution unit removed

for visibility purposes)

18. Lift the coin-cell battery out of the system and properly dispose of the battery.

Related Links

Installing the CMOS Battery

1. Fix the coin-cell battery in the socket of the computer.

2. Connect the cables leading to the power distribution unit.

3. Install the center riser board.

4. Install the power distribution unit.

5. Install the card cages.

6. Install the fan bracket.

7. Install the system fans.

8. Install the control panel.

9. Install the power supply.

10. Install the SAS backplane.

11. Install the hard drive assembly.

12. Install the hard drive carrier.

13. Install the optical drive.

14. Install the cooling shroud.

15. Install the cover.

16. Install the front bezel.

17. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the CMOS Battery

Video Card

Removing the Video Card

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Remove the CMOS battery.

17. Press the release latch to unsecure the video card.

18. Press the release tab in the direction shown by (1) and carefully lift the video card up and away from the computer

as shown by direction marked (2).

Related Links

Installing the Video Card

1. Insert the video card in the slot provided until it clicks into place.

2. Press the release latch to secure the video card.

3. Install the CMOS battery.

4. Install the center riser board.

5. Install the power distribution unit.

6. Install the card cages.

7. Install the fan bracket.

8. Install the system fans.

9. Install the control panel.

10. Install the power supply.

11. Install the SAS backplane.

12. Install the hard drive assembly.

13. Install the hard drive carrier.

14. Install the optical drive.

15. Install the cooling shroud.

16. Install the cover.

17. Install the front bezel.

18. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Video Card

SAS Controller Card

Removing the SAS Controller Card

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Remove the CMOS battery.

17. Remove the video card.

18. Press the release latch to unsecure the SAS Controller Card.

19. Carefully lift the SAS Controller Card up and away from the computer.

Related Links

Installing the SAS Controller Card

1. Place and insert the SAS controller card on the computer.

2. Replace the release latch to secure the SAS controller card.

3. Install the video card.

4. Install the CMOS battery.

5. Install the center riser board.

6. Install the power distribution unit.

7. Install the card cages.

8. Install the fan bracket.

9. Install the system fans.

10. Install the control panel.

11. Install the power supply.

12. Install the SAS backplane.

13. Install the hard drive assembly.

14. Install the hard drive carrier.

15. Install the optical drive.

16. Install the cooling shroud.

17. Install the cover.

18. Install the front bezel.

19. Follow the procedures in After Working Inside Your Computer.

20. To enable RAID, see RAID Configuration.

Related Links

Removing the SAS Controller Card

RAID Configuration

The Dell Precision R5500 supports RAID configurations 0, 1, 5 and, 10.

NOTE: For more information, see the SAS controller card user guide available on support.dell.com/manuals

NOTE: Due to the Dell Precision R5500 hard disk drive backplane architecture, only one hard disk drive controller can be used at any one time.

You must set your computer to RAID-enabled mode before starting any RAID configuration procedures. Use the following steps to configure RAID on your computer:

1. Enter System setup, select Drives. Press <Enter>.

2. Select SATA operation, press <Enter>.

3. Select RAID On and press <Enter>, and then press <Esc>.

4. Select Save/Exit and press <Enter>. Exit the system setup and resume the boot process.

Remote Access Host Card

Removing the Remote Access Host Card

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Remove the CMOS battery.

17. Remove the video card.

18. Remove the SAS controller card.

19. Press the release latch to unsecure the Remote Access Host Card.

20. Carefully lift the Remote Access Host Card up and away from the computer.

Related Links

Installing the Remote Access Host Card

1. Place and insert the Remote Access Host Card in to the slot provided.

2. Replace the release latch to secure the Remote Access Host Card.

3. Install the SAS controller card.

4. Install the video card.

5. Install the CMOS battery.

6. Install the center riser board.

7. Install the power distribution unit.

8. Install the card cages.

9. Install the fan bracket.

10. Install the system fans.

11. Install the control panel.

12. Install the power supply.

13. Install the SAS backplane.

14. Install the hard drive assembly.

15. Install the hard drive carrier.

16. Install the optical drive.

17. Install the cooling shroud.

18. Install the cover.

19. Install the front bezel.

20. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Remote Access Host Card

Front Chassis Assembly

Removing the Front Chassis Assembly

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Remove the CMOS battery.

17. Remove the video card.

18. Remove the SAS controller card.

19. Remove the remote access host card.

20. Press down on the two release tabs (marked as 1) and slide the front-chassis assembly towards the front of the

computer (marked as 2).

Related Links

Installing the Front Chassis Assembly

Installing the Front-Chassis Assembly

1. Slide the front-chassis assembly towards the back of the computer until it clicks into place.

2. Install the remote access host card.

3. Install the SAS controller card.

4. Install the video card.

5. Install the CMOS battery.

6. Install the center riser board.

7. Install the power distribution unit.

8. Install the card cages.

9. Install the fan bracket.

10. Install the system fans.

11. Install the control panel.

12. Install the power supply.

13. Install the SAS backplane.

14. Install the hard drive assembly.

15. Install the hard drive carrier.

16. Install the optical drive.

17. Install the cooling shroud.

18. Install the cover.

19. Install the front bezel.

20. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Front-Chassis Assembly

Processor and Heat Sink

Removing the Processors and Heat Sink

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Remove the CMOS battery.

17. Remove the video card.

18. Remove the SAS controller card.

19. Remove the remote access host card.

20. Remove the front chassis assembly.

21. Loosen the retaining screws on the heat sink.

22. Gently lift the heat sink off the processor and remove it from the computer.

23. Position your thumb firmly over the processor socket-release lever. Release the lever from the locked position by pushing down and pulling out from under the tab.

24. Rotate the lever 90 degrees upward until the processor is released from the socket. Rotate the processor shield upward and remove it.

25. Carefully lift the processor out of the socket.

26. Repeat steps 21 to 25 for the second processor (if installed).

Related Links

Installing the Processors and Heat Sink

1. Place and insert the processor in the socket.

2. Press the processor shield downwards and cover the socket.

3. Press the processor socket-release lever downwards and fix it under the tab in the locked position.

4. Place the heat sink over the processor on the system board.

5. Tighten and secure the retaining screws on the heat sink.

6. Repeat steps 1 to 5 for the second processor.

7. Install the front chassis assembly.

8. Install the remote access host card.

9. Install the SAS controller card.

10. Install the video card.

11. Install the CMOS battery.

12. Install the center riser board.

13. Install the power distribution unit.

14. Install the card cages.

15. Install the fan bracket.

16. Install the system fans.

17. Install the control panel.

18. Install the power supply.

19. Install the SAS backplane.

20. Install the hard drive assembly.

21. Install the hard drive carrier.

22. Install the optical drive.

23. Install the cooling shroud.

24. Install the cover.

25. Install the front bezel.

26. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Processors and Heat Sink

Memory

Removing the Memory

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Remove the CMOS battery.

17. Remove the video card.

18. Remove the SAS controller card.

19. Remove the remote access host card.

20. Remove the front chassis assembly.

21. Remove the processor and heat sink.

22. Release the memory tabs.

23. Remove the memory module.

24. Repeat steps 22 and 23 for the other memory modules.

Related Links

Installing the Memory

1. Insert the memory module in the slot.

2. Press back the memory tabs to lock it into place.

3. Repeat steps 1 and 2 for the remaining memory modules.

4. Install the processor and heat sink.

5. Install the front chassis assembly.

6. Install the remote access host card.

7. Install the SAS controller card.

8. Install the video card.

9. Install the CMOS battery.

10. Install the center riser board.

11. Install the power distribution unit.

12. Install the card cages.

13. Install the fan bracket.

14. Install the system fans.

15. Install the control panel.

16. Install the power supply.

17. Install the SAS backplane.

18. Install the hard drive assembly.

19. Install the hard drive carrier.

20. Install the optical drive.

21. Install the cooling shroud.

22. Install the cover.

23. Install the front bezel.

24. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the Memory

System Board

Removing the System Board

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the front bezel.

3. Remove the cover.

4. Remove the cooling shroud.

5. Remove the optical drive.

6. Remove the hard drive carrier.

7. Remove the hard-drive assembly.

8. Remove the SAS Backplane.

9. Remove the power supply.

10. Remove the control panel.

11. Remove the system fans.

12. Remove the removable fan bracket.

13. Remove the expansion card cages.

14. Remove the power distribution unit.

15. Remove the center riser board.

16. Remove the CMOS battery.

17. Remove the video card.

18. Remove the SAS controller card.

19. Remove the remote access host card.

20. Remove the front chassis assembly.

21. Remove the processors and heat sink.

22. Remove the memory.

23. Disconnect all cables leading to the system board.

24. Lift the blue release tab and gently slide the system board towards the left.

25. Carefully lift the system board up and away from the chassis.

Related Links

Installing the System Board

1. Place the system board on the chassis.

2. Gently slide the system board towards the back of the computer. Press the blue release tab.

3. Connect all cables to the system board.

4. Install the memory.

5. Install the processor and heat sink.

6. Install the front chassis assembly.

7. Install the remote access host card.

8. Install the SAS controller card.

9. Install the video card.

10. Install the CMOS battery.

11. Install the center riser board.

12. Install the power distribution unit.

13. Install the card cages.

14. Install the fan bracket.

15. Install the system fans.

16. Install the control panel.

17. Install the power supply.

18. Install the SAS backplane.

19. Install the hard drive assembly.

20. Install the hard drive carrier.

21. Install the optical drive.

22. Install the cooling shroud.

23. Install the cover.

24. Install the front bezel.

25. Follow the procedures in After Working Inside Your Computer.

Related Links

Removing the System Board

System Setup

Boot Menu

As with previous workstation platforms, this computer includes a one-time boot menu. This feature gives users a quick and convenient mechanism to bypass the System Setup-defined boot device order and boot directly to a specific device (for example: floppy, CD-ROM, or hard drive). The boot menu enhancements introduced on previous platforms are as follows:

• Easier access - Although the <Ctrl><Alt><F8> keystroke still exists and can be used to call up the menu, simply press <F12> during system boot to access the menu.

• User prompting - Not only is the menu easy to access, but the user is prompted to use the keystroke on the BIOS splash screen. The keystroke is no longer "hidden" from the user.

• Diagnostics options - The boot menu includes two diagnostic options, IDE Drive Diagnostics (90/90 Hard Drive Diagnostics) and Boot to the Utility Partition. The benefit here is that the user does not have to remember the <Ctrl><Alt><D> and <Ctrl><Alt><D> and <Ctrl><Alt><F10> keystrokes.

NOTE: Since the one-time boot menu only affects the current boot, it has the added benefit of not requiring the technician to restore the customer's boot order after completing troubleshooting.

The computer has several keystroke options available during the POST process at the Dell Logo screen. These keystrokes make several options available.

Keystroke Function Description

<F2> Enter System

Setup

<F12> or <Ctrl><Alt><F8> Enter Boot Menu One-time boot and diagnostics utility menu.

<F3> Network Boot Bypass the BIOS boot sequence and boot directly

Use System Setup to make changes to the userdefinable settings.

to the network.

Timing Key Sequences

The keyboard is not the first device initialized by Setup. As a result, if you press a keystroke too early, you lock out the keyboard. When this happens, a keyboard error message appears on the monitor, and you cannot restart the system with the <Ctrl><Alt><Del> keys.

To avoid this scenario, wait until the keyboard is initialized before pressing the keystroke. There are two ways to know that this has happened:

• The keyboard lights flash.

• The "F2=Setup" prompt appears in the top right-hand corner of the screen during boot.

The second method is good if the monitor is already warmed up. If it is not, the system often passes the window of opportunity before the video signal is visible. If this is the case, rely on the first method—the keyboard lights—to know the keyboard is initialized.

Dell Diagnostics

Factory-installed platforms include 32-bit system diagnostics on the installed utility partition. Access these diagnostics using the <F12> keystroke during system boot and select Diagnostics.

After pressing the keystroke, the appropriate modules load and the PSA diagnostics run. If this passes, the standard Dell Diagnostics main menu appears. When exiting the diagnostics, the system reboots and returns to the installed operating system. Restarting the computer with the <Ctrl><Alt><Del> keystroke also returns the system to the normal boot sequence as well.

Drives sent for service replacement do not have the utility partition and therefore do not have this capability. If pressed, the keystroke is ignored on these drives.

NOTE: The utility partition is not protected from debug routines or the FDISK utility.

System Setup Options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.

• To make changes to the BIOS setup, select one of the below options, update the information and click Apply.

• To revert to the factory settings, click Load Defaults.

• To close the window, click Exit.

General

System Board Displays the following information:

• System Information: Displays BIOS Version, Service Tag, Express Service Code, Asset Tag, Manufacture Date, and the Ownership Date.

• Memory Information: Displays Memory Installed, Memory Speed, Number of Active Channels, Memory Technology, DIMM 1 Size, DIMM 2 Size, DIMM 3 Size, DIMM 4 Size, DIMM 5 Size, DIMM 6 Size, DIMM 7 Size , DIMM 8 Size , DIMM 9 Size ,DIMM 10 Size, DIMM 11 Size and DIMM 12 Size.

• Processor Information: Displays processor information for each CPU. The following fields are common for CPU 1 and CPU 2: Processor Type, Processor Speed, QPI Speed, Processor L2 Cache, Processor L3 Cache, Processor ID, Microcode Version, Multi Core Capable, HT Capable and 64-Bit Technology.

General

• Slot Information: Displays SLOT1, SLOT1, SLOT2, SLOT3, SLOT4, SLOT5, SLOT6, and SLOT7.

Date/Time Displays current date and time settings. Changes to the system date and time take

effect immediately.

Boot Sequence Specifies the order in which the computer attempts to find an operating system from

the devices specified in this list.

• USB Floppy Drive

• #2300 ID00 LUN0 FUJITSU MBE2147RC

• #2300 ID01 LUN0 FUJITSU MBE2147RC

• CD/DVD/CD-RW Drive

• Onboard or USB CD-ROM Drive

• USB Device

Drives

Diskette Drive Determines how the BIOS configures floppy drives

• Disabled

• Enabled (default)

SATA Operation Configures the operating mode of the integrated hard-drive controller.

• RAID Autodetect / AHCI

• RAID Autodetect / ATA

• RAID On (default)

SMART Reporting Controls if hard drive errors for integrated drives are reported during start up.

Enable Smart Reporting — Disabled by default

Drives These fields let you enable or disable various drives in the computer:

• SATA-0

• SATA-1

• SATA-2

• SATA-3

• SATA-4

• SATA-5

System Configuration

Integrated NICs Enables or disables the integrated network card. You can set the integrated NIC to:

• Disable

• Enable (default)

• Enabled with PXE

USB Controller Enables or disables the integrated USB controller.

System Configuration

• Disable

• Enable (Default)

• No Boot

Serial Port #1 Determines how the built-in serial port operates.

• Disable

• Auto (default)

• COM1

• COM3

Spread Spectrum Clocking Enables or disables spread spectrum clocking.

• Disable

• Enable (default)

Miscellaneous Devices Enables or disables various system devices.

• Front USB

• Rear USB

• Audio

Video

Primary Video Allows the user to specify the order in which the system assigns primary video controller

when two or more controllers are available.

• Option 1

• Option 2

Performance

Multi Core Support Specifies whether the computer will have one or all cores enabled.

Enable Multi Core Support — Enabled by default.

Hyper-Threading Technology

Intel TurboBoost Enables or disables the Intel TurboBoost mode of the processor.

Intel SpeedStep Enables or disables the Intel SpeedStep mode of the processor.

C States Control Enables or disables additional processor sleep states.

Hardware Prefetcher When enabled, it will automatically prefetch data and code for the processor.

Adjacent Cache Line Prefetch

Enables or disables the Hyper-Threading Technology. Enable Hyper-Threading Technology — Disabled by default.

Enable Intel Turbo Boost Technology — Enabled by default

Enable Intel SpeedStep — Enabled by default

C States Control — Enabled by default

Enable Hardware Prefetcher — Enabled by default

When enabled, the processor will retrieve the current and subsequent cache line. Enable Adjacent Cache Line Prefetch — Enabled by default

Performance

Limit CPUID Value When enabled, limits the maximum value the processor Standard CPUID Function will

support. Enable CPUID Limit — Disabled by default

Memory Node Interleaving Controls how many system memory distributed between physical processors is

configured and reported to the operating system.

• SMP (default)

• NUMA

Virtualization Support

Virtualization Specifies whether a Virtual Machine Monitor (VMM) can utilize the additional

hardware capabilities provided by Intel Virtualization Technology. Enable Intel® Virtualization Technology - Enabled by default.

VT for Direct I/O Specifies whether a Virtual Machine Monitor (VMM) can utilize additional hardware

capabilities provided by Intel Virtualization technology for direct I/O. Enable Intel® VT for Direct I/O - Disabled by default.

Security

Administrator Password Used to prohibit an unauthorized user from changing any configuration settings. Enter

the following details and click OK:

1. Old Password

2. New Password

3. Re-enter the new password

System Password Used to prohibit an unauthorized user from booting. Enter the following details and click

OK.

1. Enter the old password — If the password is not set, the 'Enter the old password' field will not be set.

2. Enter the new password

3. Re-enter the password

Password Changes Controls the interaction between the system password and the administrator password.

Enable Password Changes (enabled by default)

TPM Security Controls whether the Trusted Platform Module (TPM) in the system is enabled and

visible to the operating system. When enabled, the BIOS will turn on the TPM during POST so that it can be used by the operating system.

TPM Security (disabled by default)

When the option is enabled, the user can select between three options:

• Deactivate

• Activate

• Clear

CPU XD Support Enables or disables the Execute Disable mode of the processor.

Security

Enable CPU XD Support — Enabled by default

OROM Protection Determines whether access to the Option ROM configurations are permitted during boot

(like CTRL+I or CRTL+P). Enable OROM Protection — Enabled by default

Computrace(R) Activates or deactivates the BIOS module interface of the optional Computrace Service

from Absolute Software.

• Deactivate - Disabled by default.

• Disable

• Activate

Chassis Intrusion Controls the chassis intrusion feature. You can set this option to:

Clear Intrusion Warning — Enabled by default Options available are enabled when the check box is selected.

• Disable

• Enable

• On-Silent — Enabled by default (if chassis intrusion is detected)

Power Management

AC Recovery Determines how the system responds when AC power is re-applied after a power loss.

You can set the AC Recovery to:

• Power Off (default)

• Power On

• Last State

Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour

format (hour:minutes:seconds). Change the startup time by typing the values in the time and AM/PM fields. The options available are:

• Disable (default)

• Every Day

• Weekdays

NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled.

Low Power Mode Determines how aggressive the computer is at conserving power while it is shutdown

or in Hibernate mode. Enable Low Power Mode — Disabled by default

Remote Wake Up Determines if the system can be powered up remotely from Suspend, Hibernate, or Off.

• Disable

• Enable

• Enable with Boot to NIC

Maintenance

Service Tag Displays the Service Tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set.

System Management Controls the System Management mechanism.

• Disable (default)

• DASH/ASF 2.0

SERR Messages Controls the SERR message mechanism.

Enable SERR Messages — Enabled by default

POST Behavior

Fast Boot Allows speeding up the boot process by bypassing some compatibility steps.

Enable Fast Boot — Enabled by default

Numlock LED Specifies if Numlock feature should be on when your computer starts.

Enable Numlock LED — Enabled by default

POST Hotkeys Specifies if the sign-on screen displays a message stating the keystroke sequence

required to enter the Setup program or the QuickBoot feature. Enable F12 = Boot menu — Enabled by default

Keyboard Errors Specifies if keyboard related errors are reported when the system boots

Enable Keyboard Error Detection

FX100 BIOS Access If enabled, allows a remote user to access BIOS Setup via FX100 Portal.

Enable FX100 BIOS Access — Enabled by default

System Logs

BIOS Events Displays the system event log and allows you to:

• Clear Log

• Mark All Entries

Troubleshooting

Diagnostic LEDs

NOTE: The diagnostic LEDs only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop.

The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active and visible during the POST process. Once the operating system starts to load, they turn off and are no longer visible.

The system now includes pre-POST and POST LEDs in an attempt to help pinpointing a possible problem with the system easier and more accurate.

NOTE: The diagnostic lights will blink when the power button is amber or off, and will not blink when it is blue. This has no other significance.

Light Pattern Problem Description Troubleshooting Steps

Diagnostic LEDs Power Button LED

The computer is either turned off or is not receiving power.

• Re-seat the power cable in the power connector at the back of the computer and the electrical outlet.

• Bypass power strips, power extension cables, and other power protection devices to verify that the

Light Pattern Problem Description Troubleshooting Steps

Diagnostic LEDs Power Button LED

computer turns on properly.

• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board.

A possible system board failure has occurred.

A possible system board, power supply, or peripheral failure has occurred.

Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button.

• Power off computer, leaving the computer plugged in. Press and hold the power supply test button at the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your system board.

• If the LED next to the switch does not illuminate, disconnect all internal and external peripherals, and press and hold the power supply test button. If it illuminates, there could be a problem with a peripheral.

• If the LED still does not illuminate, remove the PSU

Light Pattern Problem Description Troubleshooting Steps

Diagnostic LEDs Power Button LED

connections from the system board, then press and hold the power supply button. If it illuminates, there could be a problem with the system board.

• If the LED still does not illuminate, the problem is with the power supply.

Memory modules are detected, but a memory power failure has occurred.

A possible CPU or system board failure has occurred.

• If two or more memory modules are installed, remove the modules, then reinstall one module and re-start the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If only one memory module is installed, try moving it to a different DIMM connector and re-start the computer.

• If available, install verified working memory of the same type into your computer.

Replace the CPU with a known good CPU. If the computer still fails to boot, inspect the CPU socket for damage.

BIOS may be corrupt or missing.

The computer hardware is operating normally but the BIOS may be corrupt or missing.

Light Pattern Problem Description Troubleshooting Steps

Diagnostic LEDs Power Button LED

A possible system board failure has occurred.

Power connector not installed properly.

Possible peripheral card or system board failure has occurred.

A possible system board failure has occurred.

Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.

Re-seat the 2x2 power connector from the power supply unit.

Remove all peripheral cards from the PCI and PCI-E slots and re-start the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.

• Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.

• If the problem persists, the system board is faulty.

A possible coin cell battery failure has occurred.

The computer is in a normal

condition. The diagnostic lights are not lit after the computer successfully boots to the operating system.

A possible processor failure has occurred.

Remove the coin cell battery for one minute, reinstall the battery, and restart.

Ensure that the display is connected and powered on.

Re-seat the processor.

Light Pattern Problem Description Troubleshooting Steps

Diagnostic LEDs Power Button LED

Memory modules are detected, but a memory failure has occurred.

A possible graphics card failure has occurred.

• If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.

• If available, install working memory of the same type into your computer.

• Ensure that the display/monitor is plugged into a discrete graphic card.

• Re-seat any installed graphics cards.

• If available, install a working graphics card into your computer.

A possible floppy drive or hard drive failure has occurred.

A possible USB failure has occurred

No memory modules are detected.

Re-seat all power and data cables.

Re-install all USB devices and check all cable connections.

• If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue

Light Pattern Problem Description Troubleshooting Steps

Diagnostic LEDs Power Button LED

to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error.

• If available, install working memory of the same type into your computer.

Memory modules are detected, but a memory configuration or compatibility error has occurred.

A possible expansion card failure has occurred.

• Ensure that no special requirements for memory module/ connector placement exist.

• Ensure that the memory you are using is supported by your computer.

• Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer.

• If the problem persists, reinstall the card you removed, then remove a different card and restart the computer.

• Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts.

A possible system board resource and/or hardware failure has occurred.

• Clear CMOS.

• Disconnect all internal and external peripherals, and restart the computer. If the computer boots,

Light Pattern Problem Description Troubleshooting Steps

Diagnostic LEDs Power Button LED

add the peripheral cards back one by one until you find the bad one.

• If the problem persists, the system board / system board component is faulty.

Some other failure has occurred.

• Ensure that the display/monitor is plugged into a discrete graphic card.

• Ensure that all hard drives and optical drive cables are properly connected to the system board.

• If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.

• If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer.

Beep Codes

The computer can emit a series of beeps during start-up if the display cannot show errors or problems. These series of beeps, called beep codes, identify various problems. The delay between each beep is 300 ms, the delay between each set of beeps is 3 sec, and the beep sound lasts 300 ms. After each beep and each set of beeps, the BIOS should detect if the user presses the power button. If so, BIOS will jump out from looping and execute the normal shutdown process and power system.

Code 1-1-2

Cause Microprocessor register failure

Code 1-1-3

Cause NVRAM

Code 1-1-4

Cause ROM BIOS checksum failure

Code 1-2-1

Cause Programmable interval timer

Code 1-2-2

Cause DMA initialization failure

Code 1-2-3

Cause DMA page register read/write failure

Code 1-3-1 through 2-4-4

Cause DIMMs not being properly identified or used

Code 3-1-1

Cause Slave DMA register failure

Code 3-1-2

Cause Master DMA register failure

Code 3-1-3

Cause Master interrupt mask register failure

Code 3-1-4

Cause Slave interrupt mask register failure

Code 3-2-2

Cause Interrupt vector loading failure

Code 3-2-4

Cause Keyboard Controller Test failure

Code 3-3-1

Cause NVRAM power loss

Code 3-3-2

Cause NVRAM configuration

Code 3-3-4

Cause Video Memory Test failure

Code 3-4-1

Cause Screen initialization failure

Code 3-4-2

Cause Screen retrace failure

Code 3-4-3

Cause Search for video ROM failure

Code 4–2–1

Cause No time tick

Code 4–2–2

Cause Shutdown failure

Code 4–2–3

Cause Gate A20 failure

Code 4–2–4

Cause Unexpected interrupt in protected mode

Code 4–3–1

Cause Memory failure above address 0FFFFh

Code 4–3–3

Cause Timer-chip counter 2 failure

Code 4–3–4

Cause Time-of-day clock stopped

Code 4–4–1

Cause Serial or parallel port test failure

Code 4–4–2

Cause Failure to decompress code to shadowed memory

Code 4–4–3

Cause Math coprocessor test failure

Code 4–4–4

Cause Cache test failure

Error Messages

Address mark not found

Description The BIOS found a faulty disk sector or could not find a particular disk sector.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.

Description The computer failed to complete the boot routine three consecutive times for the same error.

Contact Dell and report the checkpoint code (nnnn) to the support technician

Alert! Security override Jumper is installed.

Description The MFG_MODE jumper has been set and AMT Management features are disabled until it is

removed.

Attachment failed to respond

Description The floppy or hard drive controller cannot send data to the associated drive.

Bad command or file name

Description Ensure that you have spelled the command correctly, put spaces in the proper place, and used

the correct pathname.

Bad error-correction code (ECC) on disk read

Description The floppy or hard drive controller detected an uncorrectable read error.

Controller has failed

Description The hard drive or the associated controller is defective.

Data error

Description The floppy or hard drive cannot read the data. For the Windows operating system, run the

chkdsk utility to check the file structure of the floppy or hard drive. For any other operating system, run the appropriate corresponding utility.

Decreasing available memory

Description One or more memory modules may be faulty or improperly seated. Re-install the memory

modules and, if necessary, replace them.

Diskette drive 0 seek failure

Description A cable may be loose or the computer configuration information may not match the hardware

configuration.

Diskette read failure

Description The floppy disk may be defective or a cable may be loose. If the drive access light turns on, try

a different disk.

Diskette subsystem reset failed

Description The floppy drive controller may be faulty.

Gate A20 failure

Description One or more memory modules may be faulty or improperly seated. Reinstall the memory

modules and, if necessary, replace them.

General failure

Description The operating system is unable to carry out the command. This message is usually followed by

specific information—for example, Printer out of paper. Take the appropriate action to resolve the problem.

Hard-disk drive configuration error

Description The hard drive failed initialization.

Hard-disk drive controller failure

Description The hard drive failed initialization.

Hard-disk drive failure

Description The hard drive failed initialization.

Hard-disk drive read failure

Description The hard drive failed initialization.

Invalid configuration information-please run SETUP program

Description The computer configuration information does not match the hardware configuration.

Invalid Memory configuration, please populate DIMM1

Description DIMM1 slot does not recognize a memory module. The module should be re-seated or

installed.

Keyboard failure

Description A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be

faulty.

Memory address line failure at address, read value expecting value

Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if

necessary, replace them.

Memory allocation error

Description The software you are attempting to run is conflicting with the operating system, another

program, or a utility.

Memory data line failure at address, read value expecting value

Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if

necessary, replace them.

Memory double word logic failure at address, read value expecting value

Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if

necessary, replace them.

Memory odd/even logic failure at address, read value expecting value

Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if

necessary, replace them

Memory write/read failure at address, read value expecting value

Description A memory module may be faulty or improperly seated. Reinstall the memory modules and, if

necessary, replace them.

Memory size in CMOS invalid

Description The amount of memory recorded in the computer configuration information does not match the

memory installed in the computer.

Memory tests terminated by keystroke

Description A keystroke interrupted the memory test.

No boot device available

Description The computer cannot find the floppy disk or hard drive.

No boot sector on hard-disk drive

Description The computer configuration information in System Setup may be incorrect.

No timer tick interrupt

Description A chip on the system board might be malfunctioning.

Non-system disk or disk error

Description The floppy disk in drive A does not have a bootable operating system installed on it. Either

replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the computer.

Not a boot diskette

Description The operating system is trying to boot to a floppy disk that does not have a bootable operating

system installed on it. Insert a bootable floppy disk.

Plug and play configuration error

Description The computer encountered a problem while trying to configure one or more cards.

Read fault

Description The operating system cannot read from the floppy or hard drive, the computer could not find a

particular sector on the disk, or the requested sector is defective.

Requested sector not found

Description The operating system cannot read from the floppy or hard drive, the computer could not find a

particular sector on the disk, or the requested sector is defective.

Reset failed

Description The disk re-set operation failed.

Sector not found

Description The operating system cannot locate a sector on the floppy or hard drive.

Seek error

Description The operating system cannot find a specific track on the floppy disk or hard drive.

Shutdown failure

Description A chip on the system board might be malfunctioning.

Time-of-day clock stopped

Description The battery might be dead.

Time-of-day not set-please run the System Setup program

Description The time or date stored in System Setup does not match the computer clock.

Timer chip counter 2 failed

Description A chip on the system board may be malfunctioning.

Unexpected interrupt in protected mode

Description The keyboard controller may be malfunctioning or a memory module may be loose.

WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/ secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell.

Description During initial startup, the drive detected possible error conditions. When your computer

finishes booting, immediately back up your data and replace your hard drive (for installation procedures, see "Adding and Removing Parts" for your computer type). If no replacement drive is immediately available and the drive is not the only bootable drive, enter System Setup and change the appropriate drive setting to None. Then remove the drive from the computer.

Write fault

Description The operating system cannot write to the floppy or hard drive.

Write fault on selected drive

Description The operating system cannot write to the floppy or hard drive.

X:\ is not accessible. The device is not ready

Description The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.

Specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information regarding the configuration of your computer, click Start → Help and Support and select the option to view information about your computer.

Processor

Type Intel Xeon 5600 series CPUs

Cache

Instruction Cache 32 kB

Data Cache 32 kB

256 kB Mid-Level Cache per core

12 MB Last-Level Cache shared among all cores

System Information

Chipset Intel 5520 chipset

BIOS chip (NVRAM) 16 Mb SPI

Memory

Type DDR3, ECC only

Speed 1066 Mhz and 1333 MHz

Connectors twelve DIMM slots

Capacity 1 GB, 2 GB, 4 GB, 8 GB, and 16 GB

Minimum memory 1 GB

Maximum memory 192 GB

Video

Discrete Up to two PCI Express x16 graphics cards full-height, full-

length. Maximum of 450 W

Audio

Integrated Analog Devices ADI1984A

Network

Integrated two Broadcom BCM5761 Gigabit Ethernet controllers with

support for teaming.

Expansion Bus

Bus type: PCI Express 2.0

PCI 2.3

SATA 1.0 and 2.0

USB 2.0

Bus speed: PCI: 133 MB/s

PCI Express:

• x4-slot bidirectional speed - 2 GB/s

• x8-slots bidirectional speed - 4 GB/s

• x16-slots bidirectional speed - 8 GB/s

SATA: 1.5 Gbps and 3.0 Gbps

USB: 480 Mbps high speed, 12 Mbps full speed, 1.2 Mbps low speed

Card Slots

Outer Riser:

Slot 1 PCI Express x8/x16 electrical/mechanical, full-height, full-

length

Slot 2 PCI Express x16 electrical and mechanical, full-height,

full-length

Slot 3 N/A

Slot 4 PCI Express x16 electrical and mechanical, full-height,

full-length

Center Riser Option 1:

Slot 5 PCI 32b, 5V, full-height, full-length

Slot 6 PCI Express x16 electrical and mechanical, full-height,

full-length

Center Riser Option 2:

Slot 5 PCI Express x8/x16 electrical/mechanical, full-height, full-

length

Slot 6 PCI Express x16 electrical and mechanical, full-height,

full-length

Rear IO:

Slot 7 PCI Express x4/x8 electrical/mechanical, half-height, half-

length

Drives

Externally accessible:

slimline SATA optical bays one

2.5 inch drive bays five SATA drives with onboard Intel controller or six SAS drives with SAS/PERC 6iR cards

Internally accessible none

External connectors

Audio stereo out, Mic/Line In

Network two RJ-45

Serial one 9-pin connector, 16550C-compatible

USB front panel: 2; rear panel: 4

Video video card dependant

System ID Cable Management Arm (CMA) remote LED connector

Internal connectors

SATA two 36-pin Mini-SAS connectors; one seven-pin SATA

connector

Risers two 280-pin connectors

Front USB one 14-pin connector

Add-in HBA HDD LED one four-pin connector

System power one 24-pin connector

Power distribution board communication one six-pin connector

Front panel control one 28-pin connector

Systems fans six four-pin connectors

Host card remote power control one two-pin connector

CPU/Memory power two eight-pin connectors

Memory twelve 240-pin connectors (DDR3)

Rear IO:

PCI Express one 98-pin connector (x8)

Serial one 14-pin connector

Risers:

Outer Riser

PCI Express three 164-pin connectors (x16)

Center Riser Option 1:

PCI one 120-pin connector (32 bit)

PCI Express one 164-pin connectors (x16)

Internal connectors

Center Riser Option 2

PCI Express two 164-pin connectors (x16)

Front IO:

Front USB one 14-pin connector

Internal USB one four-pin connector

Front panel control one 28-pin connector

HDD Back Panel :

SATA two 36-pin Mini-SAS connectors; six 29-pin HDD

connectors

Power one 14–pin connector

Controls and Lights

Power button light: off — system is off or unplugged.

solid blue light — computer is operating normally.

blinking blue light — computer is in stand by.

solid amber light — the computer does not start, indicating a problem with the system board or power supply.

blinking amber light — indicates a problem has occurred with the system board.

System ID button and light blue light — flashes (front and back of chassis) when the button is pressed.

Press the button again to turn it off.

Drive activity light blue light — blinking blue light indicates that the computer is reading data from,

or writing data to the hard drive.

Network link integrity lights (front): blue light — A good connection exists between the network and the computer.

off (no light) — The computer is not detecting a physical connection to the network.

Network link integrity lights (rear): green light — A good connection at 10 Mbs exists between the network and the

computer

orange light — A good connection at 100 Mbs exists between the network and the computer.

amber light — A good connection at 1000 Mbs exists between the network and the computer.

Network activity lights amber light — flashes when there is network activity on the connection.

Diagnostic lights: off — computer is off or has completed POST.

amber/blinking light — see the service manual for specific diagnostic codes.

Power

Coin-cell battery 3 V CR2032 lithium coin cell

Voltage 100 V to 240 V, 12.00 A to 6.00 A, 50 Hz to 60 Hz

Power

Wattage 1023 W on 100 VAC to 120 VAC, 1100 W on 200 VAC to

240 VAC

Maximum heat dissipation 4774 BTU/hr

NOTE: Heat dissipation is calculated by using the power supply wattage rating.

NOTE: See the safety information that shipped with your computer for important voltage setting information.

Physical

Height 86.30 mm (3.40 inches)

Width 440.60 mm (17.35 inches)

Depth

with front bezel 792.70 mm (31.21 inches)

without front bezel 753.60 mm (29.67 inches)

Weight (Minimum)

with front bezel 23.91 kg (52.6 lb)

without front bezel 23.52 kg (51.7 lb)

Environmental

Temperature:

Operating 10 °C to 35 °C (50 °F to 95 °F)

Storage -40 °C to 65 °C (-40 °F to 149 °F)

Relative humidity (maximum):

Operating 10% to 90% (noncondensing)

Storage 5% to 95% (noncondensing)

Maximum vibration:

Operating 5 Hz to 350 Hz at 0.0002 G2/Hz

Storage 5 Hz to 500 Hz at 0.001 to 0.01 G2/Hz

Maximum shock:

Operating 40 G +/- 5% with pulse duration of 2 msec +/- 10%

(equivalent to 20 in/sec [51 cm/sec])

Storage 105 G +/- 5% with pulse duration of 2 msec +/- 10%

(equivalent to 50 in/sec [127 cm/sec])

Altitude:

Operating –15.2 m to 3048 m (–50 ft to 10,000 ft)

Storage –15.2 m to 10,668 m (–50 ft to 35,000 ft)

Airborne contaminant level G1 or lower as defined by ISA-S71.04–1985

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Visit support.dell.com.

2. Select your support category.

3. If you are not a U.S. customer, select your country code at the bottom of the page, or select All to see more choices.

4. Select the appropriate service or support link based on your need.

Dell Precision R5500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Working on Your Computer

Before Working Inside Your Computer

Recommended Tools

Turning Off Your Computer

After Working Inside Your Computer

Front Bezel

Removing the Front Bezel

Installing the Front Bezel

Cover

Removing the Cover

Installing the Cover

Cooling Shroud

Removing the Cooling Shroud

Installing the Cooling Shroud

Optical Drive

Removing the Optical Drive

Installing the Optical Drive

Hard Drive Carrier

Removing the Hard-Drive Carrier

Installing the Hard-Drive Carrier

Hard Drive Assembly

Removing the Hard-Drive Assembly

Installing the Hard-Drive Assembly

SAS Backplane

Removing the SAS Backplane

Installing the SAS Backplane

Power Supply

Removing the Power Supply

Installing the Power Supply

Control Panel

Removing the Control Panel

Installing the Control Panel

System Fan

Removing the System Fans

Installing the System Fans

Fan Bracket

Removing the Removable Fan Bracket

Installing the Removable Fan Bracket

Card Cages

Removing the Expansion Card Cages

Installing the Expansion Card Cages

Power Distribution Unit

Removing the Power Distribution Unit

Installing the Power Distribution Unit

Center Riser Board

Removing the Center Riser Board

Installing the Center Riser Board

CMOS Battery

Removing the CMOS Battery

Installing the CMOS Battery

Video Card

Removing the Video Card

Installing the Video Card

SAS Controller Card

Removing the SAS Controller Card

Installing the SAS Controller Card

RAID Configuration

Remote Access Host Card

Removing the Remote Access Host Card

Installing the Remote Access Host Card

Front Chassis Assembly

Removing the Front Chassis Assembly

Installing the Front-Chassis Assembly

Processor and Heat Sink

Removing the Processors and Heat Sink

Installing the Processors and Heat Sink

Memory

Removing the Memory

Installing the Memory

System Board

Removing the System Board

Installing the System Board

System Setup

Boot Menu

Timing Key Sequences

Dell Diagnostics