Dell PowerVault LTO4-120 User Manual

Dell™ PowerVault™ LTO4-120 Tape Drive User's Guide

Introduction

Setting Up the Tape Drive

Using the Tape Drive

Using the Tape Backup Software

Troubleshooting

Specifications

Getting Help

Contacting Dell

Glossary

NOTE: A NOTE indicates important information that helps you make better use of your system.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

©2007 Dell Inc. All rights reserved.

©International Business Machines Corporation, 2007. All rights reserved.

Trademarks used in this text: Dell, the DELL logo, and PowerVault, are trademarks of Dell Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Internal Drive Model Number: LTO Ultrium4

External Drive Model Number: LTO4-EX1

Initial release: April 2007

Back to Contents Page

Contacting Dell: Dell™ PowerVault™ LTO4-120 Tape Drive User's Guide

To contact Dell electronically, you can access the following websites:

•www.dell.com

•support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.

	Country (City)	Department Name or Service Area,	Area Codes,
			Local Numbers, and
	International Access Code	Website and E-Mail Address
			Toll-Free Numbers
	Country Code
	City Code
	Anguilla	General Support	toll-free: 800-335-0031
	Antigua and Barbuda	General Support	1-800-805-5924
		Website: www.dell.com.ar
		E-mail: [e-mail]
	Argentina (Buenos Aires)	E-mail for desktop and portable computers:
		[e-mail]
	International Access Code: 00	E-mail for servers and EMC® storage products:
		[e-mail]
	Country Code: 54
		Customer Care	toll-free: 0-800-444-0730
	City Code: 11	Technical Support	toll-free: 0-800-444-0733
		Technical Support Services	toll-free: 0-800-444-0724
		Sales	0-810-444-3355
	Aruba	General Support	toll-free: 800-1578
	Australia (Sydney)	Website: support.ap.dell.com
	International Access Code:
	0011	E-mail: support.ap.dell.com/contactus
	Country Code: 61
		General Support	13DELL-133355
	City Code: 2
		Website: support.euro.dell.com
		E-mail: [e-mail]
	Austria (Vienna)	Home/Small Business Sales	0820 240 530	00
	International Access Code:	Home/Small Business Fax	0820 240 530	49
		Home/Small Business Customer Care	0820 240 530	14
	900
	Country Code: 43	Preferred Accounts/Corporate Customer Care	0820 240 530	16
		Support for XPS	0820 240 530	81
	City Code: 1
		Home/Small Business Support for all other Dell computers	0820 240 530	17
		Preferred Accounts/Corporate Support	0660 8779
		Switchboard	0820 240 530	00
	Bahamas	General Support	toll-free: 1-866-278-6818
	Barbados	General Support	1-800-534-3066
		Website: support.euro.dell.com
	Belgium (Brussels)
		Tech Support for XPS	02 481 92	96
	International Access Code: 00	Tech Support for all other Dell computers	02 481 92	88
	Country Code: 32	Tech Support Fax	02 481 92	95
		Customer Care	02 713 15	65
	City Code: 2	Corporate Sales	02 481 91	00
		Fax	02 481 92	99

		Switchboard	02 481 91 00
	Bermuda	General Support	1-800-342-0671
	Bolivia	General Support	toll-free: 800-10-0238
		Website: www.dell.com/br
	Brazil
		Customer Support, Tech Support
	International Access Code: 00		0800 90	3355
	Country Code: 55	Technical Support Fax	51 481	5470
	City Code: 51	Customer Care Fax	51 481	5480
		Sales	0800 90	3390
	British Virgin Islands	General Support	toll-free: 1-866-278-6820
	Brunei	Technical Support (Penang, Malaysia)	604 633	4966
		Customer Care (Penang, Malaysia)	604 633	4888
	Country Code: 673
		Transaction Sales (Penang, Malaysia)	604 633	4955
		Online Order Status: www.dell.ca/ostatus
		AutoTech (automated Hardware and Warranty Support)	toll-free: 1-800-247-9362
		Customer Service (Home Sales/Small Business)	toll-free: 1-800-847-4096
		Customer Service (med./large business, government)	toll-free: 1-800-326-9463
	Canada (North York,	Customer Service (printers, projectors, televisions, handhelds, digital jukebox,	toll-free: 1-800-847-4096
		and wireless)
	Ontario)
		Hardware Warranty Support (Home Sales/Small Business)	toll-free: 1-800-906-3355
	International Access Code:
		Hardware Warranty Support (med./large bus., government)	toll-free: 1-800-387-5757
	011
		Hardware Warranty Support (printers, projectors, televisions, handhelds, digital	1-877-335-5767
		jukebox, and wireless)
		Sales (Home Sales/Small Business)	toll-free: 1-800-387-5752
		Sales (med./large bus., government)	toll-free: 1-800-387-5755
		Spare Parts Sales & Extended Service Sales	1 866 440	3355
	Cayman Islands	General Support	1-800-805-7541
	Chile (Santiago)
	Country Code: 56	Sales and Customer Support	toll-free: 1230-020-4823
	City Code: 2
		Technical Support website: support.dell.com.cn
		Technical Support E-mail: [e-mail]
		Customer Care E-mail: [e-mail]
		Technical Support Fax	592 818	1350
		Technical Support (Dell™ Dimension™ and Inspiron)	toll-free: 800 858 2968
		Technical Support (OptiPlex™, Latitude™, and Dell Precision™)	toll-free: 800 858 0950
		Technical Support (servers and storage)	toll-free: 800 858 0960
			toll-free: 800 858 2920
		Technical Support (projectors, PDAs, switches, routers, and so on)
		Technical Support (printers)	toll-free: 800 858 2311
	China (Xiamen)
		Customer Care	toll-free: 800 858 2060
	Country Code: 86	Customer Care Fax	592 818 1308
		Home and Small Business	toll-free: 800 858 2222
	City Code: 592
		Preferred Accounts Division	toll-free: 800 858 2557
		Large Corporate Accounts GCP	toll-free: 800 858 2055
		Large Corporate Accounts Key Accounts	toll-free: 800 858 2628
		Large Corporate Accounts North	toll-free: 800 858 2999
		Large Corporate Accounts North Government and Education	toll-free: 800 858 2955
		Large Corporate Accounts East	toll-free: 800 858 2020
		Large Corporate Accounts East Government and Education	toll-free: 800 858 2669
		Large Corporate Accounts Queue Team	toll-free: 800 858 2572
		Large Corporate Accounts South	toll-free: 800 858 2355
		Large Corporate Accounts West	toll-free: 800 858 2811
		Large Corporate Accounts Spare Parts	toll-free: 800 858 2621
	Colombia	General Support	980-9-15-3978
	Costa Rica	General Support	0800-012-0435
		Website: support.euro.dell.com
		E-mail: [e-mail]

	Czech Republic (Prague)	Technical Support	22537 2727
	International Access Code: 00	Customer Care	22537 2707
	Country Code: 420	Fax	22537 2714
		Technical Fax	22537 2728
		Switchboard	22537 2711
		Website: support.euro.dell.com
		Technical Support for XPS	7010 0074
		Technical Support for all other Dell computers	7023 0182
	Denmark (Copenhagen)
		Customer Care (Relational)	7023 0184
	International Access Code: 00	Home/Small Business Customer Care	3287 5505
	Country Code: 45	Switchboard (Relational)	3287 1200
		Switchboard Fax (Relational)	3287 1201
		Switchboard (Home/Small Business)	3287 5000
		Switchboard Fax (Home/Small Business)	3287 5001
	Dominica	General Support	toll-free: 1-866-278-6821
	Dominican Republic	General Support	1-800-148-0530
	Ecuador	General Support	toll-free: 999-119
	El Salvador	General Support	01-899-753-0777
		Website: support.euro.dell.com
		E-mail: [e-mail]
	Finland (Helsinki)
		Technical Support	0207 533 555
	International Access Code:	Customer Care	0207 533 538
	990	Switchboard	0207 533 533
	Country Code: 358	Sales under 500 employees	0207 533 540
	City Code: 9	Fax	0207 533 530
		Sales over 500 employees	0207 533 533
		Fax	0207 533 530
		Website: support.euro.dell.com
		Home and Small Business
		Technical Support for XPS	0825 387 129
		Technical Support for all other Dell computers	0825 387 270
		Customer Care	0825 823 833
	France (Paris) (Montpellier)	Switchboard	0825 004 700
		Switchboard (calls from outside of France)	04 99 75 40 00
	International Access Code: 00
		Sales	0825 004 700
	Country Code: 33	Fax	0825 004 701
	City Codes: (1) (4)	Fax (calls from outside of France)	04 99 75 40 01
		Corporate
		Technical Support	0825 004 719
		Customer Care	0825 338 339
		Switchboard	01 55 94 71 00
		Sales	01 55 94 71 00
		Fax	01 55 94 71 01
		Website: support.euro.dell.com
		E-mail: [e-mail]
	Germany (Langen)	Technical Support for XPS	069 9792 7222
		Technical Support for all other Dell computers	069 9792-7200
	International Access Code: 00
		Home/Small Business Customer Care	0180-5-224400
	Country Code: 49	Global Segment Customer Care	06103 766-9570
	City Code: 6103	Preferred Accounts Customer Care	06103 766-9420
		Large Accounts Customer Care	06103 766-9560
		Public Accounts Customer Care	06103 766-9555
		Switchboard	06103 766-7000
		Website: support.euro.dell.com
		Technical Support	00800-44 14 95 18
	Greece
		Gold Service Technical Support	00800-44 14 00 83
	International Access Code: 00	Switchboard	2108129810
	Country Code: 30	Gold Service Switchboard	2108129811
		Sales	2108129800

		Fax	2108129812
	Grenada	General Support	toll-free: 1-866-540-3355
	Guatemala	General Support	1-800-999-0136
	Guyana	General Support	toll-free: 1-877-270-4609
		Website: support.ap.dell.com
		Technical Support E-mail: [e-mail]
		Technical Support (Dimension and Inspiron)	2969	3188
	Hong Kong	Technical Support (OptiPlex, Latitude, and Dell Precision)	2969	3191
	International Access Code:	Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and	2969	3196
		PowerVault™)
	001
		Customer Care	3416	0910
	Country Code: 852
		Large Corporate Accounts	3416	0907
		Global Customer Programs	3416	0908
		Medium Business Division	3416	0912
		Home and Small Business Division	2969	3105
		E-mail: [e-mail]
		[e-mail]
		[e-mail]
			1600338045
	India	Technical Support
			and 1600448046
		Sales (Large Corporate Accounts)	1600 33	8044
		Sales (Home and Small Business)	1600 33	8046
		Website: support.euro.dell.com
		E-mail: [e-mail]
		Sales
		Ireland Sales	01 204	4444
		Dell Outlet	1850 200 778
		Online Ordering HelpDesk	1850 200 778
		Customer Care
		Home User Customer Care	01 204	4014
	Ireland (Cherrywood)
		Small Business Customer Care	01 204	4014
	International Access Code: 00	Corporate Customer Care	1850 200 982
		Technical Support
	Country Code: 353
		Technical Support for XPS	1850 200 722
	City Code: 1	Technical Support for all other Dell computers	1850 543 543
		At-Home-Service — Technical Support Queries	1850 200 889
		General
		Fax/Sales Fax	01 204	0103
		Switchboard	01 204	4444
		U.K. Technical Support (dial within U.K. only)	0870 353	0800
		U.K. Customer Care (dial within U.K. only)	0870 353	0202
		Corporate Customer Care (dial within U.K. only)	0870 353	0240
		U.K. Sales (dial within U.K. only)	0870 353 4000
		Website: support.euro.dell.com
		Home and Small Business
		Technical Support	02 577 826 90
	Italy (Milan)
		Customer Care	02 696 821 14
	International Access Code: 00	Fax	02 696 821 13
		Switchboard	02 696 821 12
	Country Code: 39
		Corporate
	City Code: 02	Technical Support	02 577 826 90
		Customer Care	02 577 825 55
		Fax	02 575 035 30
		Switchboard	02 577 821
	Jamaica	General Support (dial from within Jamaica only)	1-800-682-3639
		Website: support.jp.dell.com
		Technical Support (servers)	toll-free: 0120-198-498
		Technical Support outside of Japan (servers)	81-44-556-4162
		Technical Support (Dimension and Inspiron)	toll-free: 0120-198-226
		Technical Support outside of Japan (Dimension and Inspiron)	81-44-520-1435

		Technical Support (Dell Precision, OptiPlex, and Latitude)	toll-free:0120-198-433
	Japan (Kawasaki)	Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)	81-44-556-3894
		Technical Support (PDAs, projectors, printers, routers)	toll-free: 0120-981-690
	International Access Code:
		Technical Support outside of Japan (PDAs, projectors, printers, routers)	81-44-556-3468
	001
		Faxbox Service	044-556-3490
	Country Code: 81
		24-Hour Automated Order Status Service	044-556-3801
	City Code: 44	Customer Care	044-556-4240
		Business Sales Division (up to 400 employees)	044-556-1465
		Preferred Accounts Division Sales (over 400 employees)	044-556-3433
		Public Sales (government agencies, educational institutions, and medical	044-556-5963
		institutions)
		Global Segment Japan	044-556-3469
		Individual User	044-556-1760
		Switchboard	044-556-4300
	Korea (Seoul)	E-mail: [e-mail]
	International Access Code:	Support	toll-free: 080-200-3800
		Support (Dimension, PDA, Electronics and Accessories)	toll-free: 080-200-3801
	001
	Country Code: 82	Sales	toll-free: 080-200-3600
		Fax	2194-6202
	City Code: 2
		Switchboard	2194-6000
		Customer Technical Support (Austin, Texas, U.S.A.)	512 728-4093
		Customer Service (Austin, Texas, U.S.A.)	512 728-3619
		Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)	512 728-3883
	Latin America
		Sales (Austin, Texas, U.S.A.)	512 728-4397
			512 728-4600
		SalesFax (Austin, Texas, U.S.A.)
			or 512 728-3772
		Website: support.euro.dell.com
	Luxembourg	Support	342 08 08 075
	International Access Code: 00	Home/Small Business Sales	[phone]
		Corporate Sales	26 25 77 81
	Country Code: 352
		Customer Care	[phone]
		Fax	26 25 77 82
	Macao	Technical Support	toll-free: 0800 105
		Customer Service (Xiamen, China)	34 160 910
	Country Code: 853
		Transaction Sales (Xiamen, China)	29 693 115
		Website: support.ap.dell.com
	Malaysia (Penang)
		Technical Support (Dell Precision, OptiPlex, and Latitude)	toll-free: 1 800 880 193
	International Access Code: 00	Technical Support (Dimension, Inspiron, and Electronics and Accessories)	toll-free: 1 800 881 306
		Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)	toll-free: 1800 881 386
	Country Code: 60
		Customer Care	toll-free: 1800 881 306 (option 6)
	City Code: 4	Transaction Sales	toll-free: 1 800 888 202
		Corporate Sales	toll-free: 1 800 888 213
			001-877-384-8979
		Customer Technical Support
			or 001-877-269-3383
	Mexico		50-81-8800
		Sales
	International Access Code: 00		or 01-800-888-3355
			001-877-384-8979
	Country Code: 52	Customer Service
			or 001-877-269-3383
			50-81-8800
		Main
			or 01-800-888-3355
	Montserrat	General Support	toll-free: 1-866-278-6822
	Netherlands Antilles	General Support	001-800-882-1519
		Website: support.euro.dell.com
		Technical Support for XPS	020 674 45 94
		Technical Support for all other Dell computers	020 674 45 00
	Netherlands (Amsterdam)	Technical Support Fax	020 674 47 66
		Home/Small Business Customer Care	020 674 42 00

	International Access Code: 00	Relational Customer Care	020 674 4325
	Country Code: 31	Home/Small Business Sales	020 674 55 00
	City Code: 20	Relational Sales	020 674 50 00
		Home/Small Business Sales Fax	020 674 47 75
		Relational Sales Fax	020 674 47 50
		Switchboard	020 674 50 00
		Switchboard Fax	020 674 47 50
	New Zealand	Website: support.ap.dell.com
	International Access Code: 00	E-mail: support.ap.dell.com/contactus
	Country Code: 64	General Support	0800 441 567
	Nicaragua	General Support	001-800-220-1006
		Website: support.euro.dell.com
		Technical Support for XPS		815 35 043
	Norway (Lysaker)
		Technical Support for all other Dell products		671 16882
	International Access Code: 00	Relational Customer Care		671 17575
	Country Code: 47	Home/Small Business Customer Care		23162298
		Switchboard		671 16800
		Fax Switchboard		671 16865
	Panama	General Support	001-800-507-0962
	Peru	General Support	0800-50-669
		Website: support.euro.dell.com
	Poland (Warsaw)	E-mail: [e-mail]
	International Access Code:	Customer Service Phone		57 95 700
		Customer Care		57 95 999
	011
	Country Code: 48	Sales		57 95 999
		Customer Service Fax		57 95 806
	City Code: 22
		Reception Desk Fax		57 95 998
		Switchboard		57 95 999
	Portugal	Website: support.euro.dell.com
	International Access Code: 00	Technical Support		707200149
	Country Code: 351	Customer Care	800 300 413
		Sales	800 300 410 or 800 300 411 or
			800 300 412 or 21 422 07 10
		Fax	21 424 01 12
	Puerto Rico	General Support	1-800-805-7545
	St. Kitts and Nevis	General Support	toll-free: 1-877-441-4731
	St. Lucia	General Support	1-800-882-1521
	St. Vincent and the	General Support	toll-free: 1-877-270-4609
	Grenadines
		NOTE: The phone numbers in this section should be called from within
	Singapore (Singapore)	Singapore or Malaysia only.
	International Access Code:	Website: support.ap.dell.com
		Technical Support (Dimension, Inspiron, and Electronics and Accessories)	toll-free: 1 800 394 7430
	005
	Country Code: 65	Technical Support (OptiPlex, Latitude, and Dell Precision)	toll-free: 1 800 394 7488
		Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)	toll-free: 1 800 394 7478
		Customer Care	toll-free: 1 800 394 7430 (option 6)
		Transaction Sales	toll-free: 1 800 394 7412
		Corporate Sales	toll-free: 1 800 394 7419
		Website: support.euro.dell.com
		E-mail: [e-mail]
	Slovakia (Prague)
		Technical Support	02	5441 5727
	International Access Code: 00	Customer Care	420	22537 2707
	Country Code: 421	Fax	02	5441 8328
		Tech Fax	02	5441 8328
		Switchboard (Sales)	02	5441 7585
		Website: support.euro.dell.com
	South Africa (Johannesburg)
		E-mail: [e-mail]

	International Access Code:	Gold Queue	011 709 7713
	09/091	Technical Support	011 709 7710
		Customer Care	011 709 7707
	Country Code: 27
		Sales	011 709 7700
	City Code: 11	Fax	011 706 0495
		Switchboard	011 709 7700
	Southeast Asian and Pacific	Technical Support, Customer Service, and Sales (Penang, Malaysia)	604 633 4810
	Countries
		Website: support.euro.dell.com
		Home and Small Business
		Technical Support	902 100	130
	Spain (Madrid)	Customer Care	902 118	540
		Sales	902 118	541
	International Access Code: 00
		Switchboard	902 118	541
	Country Code: 34	Fax	902 118	539
	City Code: 91	Corporate
		Technical Support	902 100	130
		Customer Care	902 115	236
		Switchboard	91 722 92 00
		Fax	91 722 95 83
		Website: support.euro.dell.com
	Sweden (Upplands Vasby)	Technical Support for XPS	0771 340 340
		Technical Support for all other Dell products	08 590 05	199
	International Access Code: 00
		Relational Customer Care	08 590 05	642
	Country Code: 46	Home/Small Business Customer Care	08 587 70	527
	City Code: 8	Employee Purchase Program (EPP) Support	020 140 14 44
		Technical Support Fax	08 590 05	594
		Sales	08 590 05	185
		Website: support.euro.dell.com
		E-mail: [e-mail]
	Switzerland (Geneva)
		Technical Support for XPS	0848 33 88 57
	International Access Code: 00	Technical Support (Home and Small Business) for all other Dell products	0844 811	411
		Technical Support (Corporate)	0844 822	844
	Country Code: 41
		Customer Care (Home and Small Business)	0848 802	202
	City Code: 22	Customer Care (Corporate)	0848 821	721
		Fax	022 799 01 90
		Switchboard	022 799 01 01
		Website: support.ap.dell.com
	Taiwan	E-mail: [e-mail]
		Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and	toll-free: 00801 86 1011
	International Access Code:	Accessories)
	002	Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)	toll-free: 00801 60 1256
	Country Code: 886	Customer Care	toll-free: 00801 60 1250
			(option 5)
		Transaction Sales	toll-free: 00801 65 1228
		Corporate Sales	toll-free: 00801 651 227
		Website: support.ap.dell.com
	Thailand	Technical Support (OptiPlex, Latitude, and Dell Precision)	toll-free: 1800 0060 07
	International Access Code:	Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)	toll-free: 1800 0600 09
			toll-free: 1800 006 007
	001	Customer Care
			(option 7)
	Country Code: 66	Corporate Sales	toll-free: 1800 006 009
		Transaction Sales	toll-free: 1800 006 006
	Trinidad/Tobago	General Support	1-800-805-8035
	Turks and Caicos Islands	General Support	toll-free: 1-866-540-3355
		Website: support.euro.dell.com
		E-mail: [e-mail]
		Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp
		Sales
		Home and Small Business Sales	0870 907 4000
		Corporate/Public Sector Sales	01344 860	456

		Customer Care
	U.K. (Bracknell)	Home and Small Business Customer Care	0870 906 0010
		Corporate Customer Care	01344 373 185
	International Access Code: 00
		Preferred Accounts (500–5000 employees) Customer Care	0870 906 0010
	Country Code: 44	Global Accounts Customer Care	01344 373 186
	City Code: 1344	Central Government Customer Care	01344 373 193
		Local Government & Education Customer Care	01344 373 199
		Health Customer Care	01344 373 194
		Technical Support
		Technical Support for XPS	0870 366 4180
		Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])	0870 908 0500
		General
		Technical Support for all other products	0870 908 0800
		Home and Small Business Fax	0870 907 4006
	Uruguay	General Support	toll-free: 000-413-598-2521
		Automated Order-Status Service	toll-free: 1-800-433-9014
		AutoTech (portable and desktop computers)	toll-free: 1-800-247-9362
		Hardware and Warranty Support (Dell TV, Printers, and Projectors) for	toll-free: 1-877-459-7298
		Relationship customers
		Americas Consumer XPS Support	toll-free: 1-800-232-8544
		Consumer (Home and Home Office) Support for all other Dell products	toll-free: 1-800-624-9896
		Customer Service	toll-free: 1-800-624-9897
		Employee Purchase Program (EPP) Customers	toll-free: 1-800-695-8133
		Financial Services website:
		www.dellfinancialservices.com
		Financial Services (lease/loans)	toll-free: 1-877-577-3355
		Financial Services (Dell Preferred Accounts [DPA])	toll-free: 1-800-283-2210
	U.S.A. (Austin, Texas)	Business
		Customer Service and Support	toll-free: 1-800-456-3355
	International Access Code:
		Employee Purchase Program (EPP) Customers	toll-free: 1-800-695-8133
	011
	Country Code: 1	Support for printers, projectors, PDAs, and MP3 players	toll-free: 1-877-459-7298
		Public (government, education, and healthcare)
		Customer Service and Support	toll-free: 1-800-456-3355
		Employee Purchase Program (EPP) Customers	toll-free: 1-800-695-8133
			toll-free: 1-800-289-3355
		Dell Sales
			or toll-free: 1-800-879-3355
		Dell Outlet Store (Dell refurbished computers)	toll-free: 1-888-798-7561
		Software and Peripherals Sales	toll-free: 1-800-671-3355
		Spare Parts Sales	toll-free: 1-800-357-3355
		Extended Service and Warranty Sales	toll-free: 1-800-247-4618
		Fax	toll-free: 1-800-727-8320
			toll-free: 1-877-DELLTTY
		Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
			(1-877-335-5889)
	U.S. Virgin Islands	General Support	1-877-673-3355
	Venezuela	General Support	8001-3605

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Getting Help: Dell™ PowerVault™ LTO4-120 Tape Drive User's Guide

Technical Assistance

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1.Complete the procedures in "Troubleshooting Your System."

2.Run the system diagnostics and record any information provided.

3.Make a copy of the Diagnostics Checklist, and fill it out.

4.Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

For more information, see "Online Services."

5.If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

• World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com.cn (China only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American countries)

www.dell.ca (Canada only)

• Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.

• Electronic Support Service

[e-mail]

[e-mail] (Asian/Pacific countries only)

[e-mail] (China only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

• Electronic Quote Service

[e-mail]

[e-mail] (Asian/Pacific countries only)

[e-mail] (Canada only)

• Electronic Information Service

[e-mail]

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A

recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1.Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

2.Include a copy of the invoice and a letter describing the reason for the return.

3.Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics.

4.Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

5.Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see your System Information Guide for important safety information.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Peripherals:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network card:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

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