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PowerVault LTO3-080
User Manual
56 pgs1.56 Mb0
User Manual [fr]
59 pgs1.64 Mb0
User Manual [zh]
57 pgs2.1 Mb0
User Manual [de]
59 pgs1.63 Mb0
User Manual [ja]
57 pgs2.12 Mb0
User Manual [es]
58 pgs1.63 Mb0
User Manual [ko]
58 pgs1.86 Mb0

Dell PowerVault LTO3-080 User Manual

Dell PowerVault Tape Drive User's Guide
Information in this document is subject to change without notice.
©2010 Dell Inc. All rights reserved. ©International Business Machines Corporation, 2010. All rights reserved.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Internal Drive Model Numbers: LTO Ultrium 5–H, LTO Ultrium 4-H, LTO Ultrium 3-H External Drive Model Numbers: CSEH 001, LTO4-EH1, LTO3-EH1 Rack Mount Model Number: 2U Storage Rack A
Initial release: December 2010
Introduction
Setting Up the Tape Drive
Using the Tape Drive
Using the Tape Backup Software
Troubleshooting
Specifications
Getting Help
Contacting Dell
Appendix - Regulatory Information
Glossary
NOTE: A NOTE indicates important information that helps you make better use of your system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Back to Contents Page
Appendix - Regulatory Information: DellTM PowerVaultTM Tape Drive User's Guide
Regulatory Information for Taiwan
Figure 17. Taiwan Contact Information Statement
Back to Contents Page
Back to Contents Page
Contacting Dell: DellTM PowerVaultTMTape Drive User's Guide
To contact Dell electronically, you can access the following websites:
l www.dell.com l support.dell.com (support) l www.dell.com/regulatory_compliance (regulatory compliance informaton)
For specific web addresses for your country, find the appropriate country section in the table below.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: Incertaincountries,supportspecifictoDell™XPS™computersisavailableataseparatetelephonenumberlistedforparticipatingcountries.If
you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.
NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.
Country (City) International Access Code Country Code City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free:800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar

E-mail: us_latin_services@dell.com
E-mail for desktop and portable computers: la-techsupport@dell.com
E-mail for servers and EMC®storage products: la_enterprise@dell.com
Customer Care
toll-free:0-800-444-0730
Technical Support
toll-free:0-800-444-0733
Technical Support Services
toll-free:0-800-444-0724
Sales
0-810-444-3355
Aruba
General Support
toll-free:800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Website: support.ap.dell.com

E-mail: support.ap.dell.com/contactus
General Support
13DELL-133355
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales
082024053000
Home/Small Business Fax
082024053049
Home/Small Business Customer Care
082024053014
Preferred Accounts/Corporate Customer Care
082024053016
Support for XPS
082024053081
Home/Small Business Support for all other Dell computers
082024053017
Preferred Accounts/Corporate Support
06608779
Switchboard
082024053000
Bahamas
General Support
toll-free:1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com

Tech Support for XPS
024819296
Tech Support for all other Dell computers
024819288
Tech Support Fax
024819295
Customer Care
027131565
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free:800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51 Website: www.dell.com/br

Customer Support, Tech Support
0800903355
Technical Support Fax
514815470
Customer Care Fax
514815480
Sales
0800903390
British Virgin Islands
General Support
toll-free:1-866-278-6820
Brunei
Country Code: 673
Technical Support (Penang, Malaysia)
6046334966
Customer Care (Penang, Malaysia)
6046334888
Transaction Sales (Penang, Malaysia)
6046334955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and Warranty Support)
toll-free:1-800-247-9362
Customer Service (Home Sales/Small Business)
toll-free:1-800-847-4096
Customer Service (med./large business, government)
toll-free:1-800-326-9463
Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless)
toll-free:1-800-847-4096
Hardware Warranty Support (Home Sales/Small Business)
toll-free:1-800-906-3355
Hardware Warranty Support (med./large bus., government)
toll-free:1-800-387-5757
Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)
1-877-335-5767
Sales (Home Sales/Small Business)
toll-free:1-800-387-5752
Sales (med./large bus., government)
toll-free:1-800-387-5755
Spare Parts Sales & Extended Service Sales
18664403355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales and Customer Support
toll-free:1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn

Technical Support E-mail: cn_support@dell.com

Customer Care E-mail: customer_cn@dell.com
Technical Support Fax
5928181350
TechnicalSupport(Dell™Dimension™andInspiron)
toll-free:8008582968
TechnicalSupport(OptiPlex™,Latitude™,andDellPrecision™)
toll-free:8008580950
Technical Support (servers and storage)
toll-free:8008580960
Technical Support (projectors, PDAs, switches, routers, and so on)
toll-free:8008582920
Technical Support (printers)
toll-free:8008582311
Customer Care
toll-free:8008582060
Customer Care Fax
5928181308
Home and Small Business
toll-free:8008582222
Preferred Accounts Division
toll-free:8008582557
Large Corporate Accounts GCP
toll-free:8008582055
Large Corporate Accounts Key Accounts
toll-free:8008582628
Large Corporate Accounts North
toll-free:8008582999
Large Corporate Accounts North Government and Education
toll-free:8008582955
Large Corporate Accounts East
toll-free:8008582020
Large Corporate Accounts East Government and Education
toll-free:8008582669
Large Corporate Accounts Queue Team
toll-free:8008582572
Large Corporate Accounts South
toll-free:8008582355
Large Corporate Accounts West
toll-free:8008582811
Large Corporate Accounts Spare Parts
toll-free:8008582621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Website: support.euro.dell.com

Czech Republic (Prague)
International Access Code: 00
Country Code: 420
E-mail: czech_dell@dell.com

Technical Support
225372727
Customer Care
225372707
Fax
225372714
Technical Fax
225372728
Switchboard
225372711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com

Technical Support for XPS
7010 0074
Technical Support for all other Dell computers
70230182
Customer Care (Relational)
70230184
Home/Small Business Customer Care
32875505
Switchboard (Relational)
32871200
Switchboard Fax (Relational)
32871201
Switchboard (Home/Small Business)
32875000
Switchboard Fax (Home/Small Business)
32875001
Dominica
General Support
toll-free:1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free:999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com

E-mail: fi_support@dell.com
Technical Support
0207533555
Customer Care
0207533538
Switchboard
0207533533
Sales under 500 employees
0207533540
Fax
0207533530
Sales over 500 employees
0207533533
Fax
0207533530
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com

Home and Small Business

Technical Support for XPS
0825 387 129
Technical Support for all other Dell computers
0825387270
Customer Care
0825823833
Switchboard
0825004700
Switchboard (calls from outside of France)
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of France)
0499754001
Corporate

Technical Support
0825004719
Customer Care
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support for XPS
06997927222
Technical Support for all other Dell computers
0699792-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103766-9570
Preferred Accounts Customer Care
06103766-9420
Large Accounts Customer Care
06103766-9560
Public Accounts Customer Care
06103766-9555
Switchboard
06103766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
Technical Support
00800-44 14 95 18
Gold Service Technical Support
00800-44 14 00 83
Switchboard
2108129810
Gold Service Switchboard
2108129811
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free:1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free:1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com

Technical Support E-mail: HK_support@Dell.com

Technical Support (Dimension and Inspiron)
29693188
Technical Support (OptiPlex, Latitude, and Dell Precision)
29693191
TechnicalSupport(PowerApp™,PowerEdge™,PowerConnect™,and PowerVault™)
29693196
Customer Care
34160910
Large Corporate Accounts
34160907
Global Customer Programs
34160908
Medium Business Division
34160912
Home and Small Business Division
29693105
India
E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com
Technical Support
1600338045
and 1600448046
Sales (Large Corporate Accounts)
1600338044
Sales (Home and Small Business)
1600338046
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Sales Ireland Sales
012044444
Dell Outlet
1850200778
Online Ordering HelpDesk
1850200778
Customer Care
Home User Customer Care
012044014
Small Business Customer Care
012044014
Corporate Customer Care
1850200982
Technical Support
Technical Support for XPS
1850200722
Technical Support for all other Dell computers
1850543543
At-Home-Service — Technical Support Queries
1850200889
General
Fax/Sales Fax
012040103
Switchboard
012044444
U.K. Technical Support (dial within U.K. only)
08703530800
U.K. Customer Care (dial within U.K. only)
08703530202
Corporate Customer Care (dial within U.K. only)
08703530240
U.K. Sales (dial within U.K. only)
08703534000
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com

Home and Small Business

Technical Support
0257782690
Customer Care
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate

Technical Support
0257782690
Customer Care
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
Technical Support (PDAs, projectors, printers, routers)
toll-free: 0120-981-690
Technical Support outside of Japan (PDAs, projectors, printers, routers)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Public Sales (government agencies, educational institutions, and medical institutions)
044-556-5963
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
E-mail: krsupport@dell.com
Support
toll-free:080-200-3800
Support (Dimension, PDA, Electronics and Accessories)
toll-free: 080-200-3801
Sales
toll-free:080-200-3600
Fax
2194-6202
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
512728-4093
Customer Service (Austin, Texas, U.S.A.)
512728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512728-3883
Sales (Austin, Texas, U.S.A.)
512728-4397
SalesFax (Austin, Texas, U.S.A.)
512728-4600
or512728-3772
Luxembourg
International Access Code: 00
Country Code: 352 Website: support.euro.dell.com

Support
3420808075
Home/Small Business Sales
+32(0)27131596
Corporate Sales
26257781
Customer Care
+32(0)24819119
Fax
26257782
Macao
Country Code: 853
Technical Support
toll-free:0800105
Customer Service (Xiamen, China)
34 160 910
Transaction Sales (Xiamen, China)
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4 Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free:1800880193
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
toll-free:1800881306
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:1800881386
Customer Care
toll-free:1800881306(option6)
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free:1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam) Website: support.euro.dell.com
Technical Support for XPS
0206744594
Technical Support for all other Dell computers
0206744500
Technical Support Fax
0206744766
Home/Small Business Customer Care
0206744200
International Access Code: 00
Country Code: 31
City Code: 20
Relational Customer Care
0206744325
Home/Small Business Sales
0206745500
Relational Sales
0206745000
Home/Small Business Sales Fax
0206744775
Relational Sales Fax
0206744750
Switchboard
0206745000
Switchboard Fax
0206744750
New Zealand
International Access Code: 00
Country Code: 64
Website: support.ap.dell.com

E-mail: support.ap.dell.com/contactus
General Support
0800441567
Nicaragua
General Support
001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
Technical Support for XPS
815 35 043
Technical Support for all other Dell products
67116882
Relational Customer Care
67117575
Home/Small Business Customer Care
23162298
Switchboard
67116800
Fax Switchboard
67116865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22 Website: support.euro.dell.com
E-mail: pl_support_tech@dell.com
Customer Service Phone
5795700
Customer Care
5795999
Sales
5795999
Customer Service Fax
5795806
Reception Desk Fax
5795998
Switchboard
5795999
Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com

Technical Support
707200149
Customer Care
800300413
Sales
800300410or800300411or
800300412or214220710
Fax
214240112
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free:1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the Grenadines
General Support
toll-free:1-877-270-4609
Singapore (Singapore)
International Access Code: 005
Country Code: 65
NOTE: The phone numbers in this section should be called from within
Singapore or Malaysia only.
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and Electronics and Accessories)
toll-free:18003947430
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:18003947488
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:18003947478
Customer Care
toll-free:18003947430(option6)
Transaction Sales
toll-free:18003947412
Corporate Sales
toll-free:18003947419
Slovakia (Prague)
International Access Code: 00
Country Code: 421
Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support
0254415727
Customer Care
420225372707
Fax
0254418328
Tech Fax
0254418328
Switchboard (Sales)
0254417585
South Africa (Johannesburg) Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
International Access Code:
09/091
Country Code: 27
City Code: 11 Gold Queue
0117097713
Technical Support
0117097710
Customer Care
0117097707
Sales
0117097700
Fax
0117060495
Switchboard
0117097700
Southeast Asian and Pacific Countries
Technical Support, Customer Service, and Sales (Penang, Malaysia)
6046334810
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
Home and Small Business

Technical Support
902100130
Customer Care
902118540
Sales
902118541
Switchboard
902118541
Fax
902118539
Corporate

Technical Support
902100130
Customer Care
902115236
Switchboard
917229200
Fax
917229583
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
Technical Support for XPS
0771 340 340
Technical Support for all other Dell products
0859005199
Relational Customer Care
0859005642
Home/Small Business Customer Care
0858770527
Employee Purchase Program (EPP) Support
0201401444
Technical Support Fax
0859005594
Sales
0859005185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com

E-mail: Tech_support_central_Europe@dell.com

Technical Support for XPS
0848 33 88 57
Technical Support (Home and Small Business) for all other Dell products
0844811411
Technical Support (Corporate)
0844822844
Customer Care (Home and Small Business)
0848802202
Customer Care (Corporate)
0848821721
Fax
0227990190
Switchboard
0227990101
Taiwan
International Access Code: 002
Country Code: 886
Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories)
toll-free:00801861011
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:00801601256
Customer Care
toll-free:00801601250
(option5)
Transaction Sales
toll-free:00801651228
Corporate Sales
toll-free:00801651227
Thailand
International Access Code: 001
Country Code: 66 Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free:1800006007
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
toll-free:1800060009
Customer Care
toll-free:1800006007
(option7)
Corporate Sales
toll-free:1800006009
Transaction Sales
toll-free:1800006006
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free:1-866-540-3355
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp
Sales Home and Small Business Sales
08709074000
Corporate/Public Sector Sales
01344860456
Back to Contents Page
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Customer Care
Home and Small Business Customer Care
08709060010
Corporate Customer Care
01344373185
Preferred Accounts (500–5000 employees) Customer Care
08709060010
Global Accounts Customer Care
01344373186
Central Government Customer Care
01344373193
Local Government & Education Customer Care
01344373199
Health Customer Care
01344373194
Technical Support
Technical Support for XPS
0870 366 4180
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
08709080500
General
Technical Support for all other products
08709080800
Home and Small Business Fax
08709074006
Uruguay
General Support
toll-free:000-413-598-2521
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service
toll-free:1-800-433-9014
AutoTech (portable and desktop computers)
toll-free:1-800-247-9362
Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers
toll-free:1-877-459-7298
Americas Consumer XPS Support
toll-free:1-800-232-8544
Consumer (HomeandHomeOffice)SupportforallotherDellproducts
toll-free:1-800-624-9896
Customer Service
toll-free:1-800-624-9897
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free:1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free:1-800-283-2210
Business
Customer Service and Support
toll-free:1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Support for printers, projectors, PDAs, and MP3 players
toll-free:1-877-459-7298
Public(government,education,andhealthcare)
Customer Service and Support
toll-free:1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Dell Sales
toll-free:1-800-289-3355
or toll-free:1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free:1-888-798-7561
Software and Peripherals Sales
toll-free:1-800-671-3355
Spare Parts Sales
toll-free:1-800-357-3355
Extended Service and Warranty Sales
toll-free:1-800-247-4618
Fax
toll-free:1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free:1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Back to Contents Page
Getting Help: DellTM PowerVaultTM Tape Drive User's Guide
Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Complete the procedures in "Troubleshooting Your System."
2. Run the system diagnostics and record any information provided.
3. Make a copy of the Diagnostics Checklist, and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
For more information, see "Online Services."
5. If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for
information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
l World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com.cn (China only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
l Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l Electronic Support Service
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
cn_support@dell.com (China only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
l Electronic Quote Service
sales@dell.com
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
l Electronic Information Service
info@dell.com
AutoTech Service
Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.
Technical Support Service
Dell'stechnicalsupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Ourtechnicalsupportstaffuse
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com . For the telephone number to call to speak to a sales specialist, see the contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact information for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics.
4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist . If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.
Back to Contents Page
CAUTION: Before servicing any components inside your computer, see your System Information Guide for important safety information.
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:

Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Back to Contents Page
Glossary: DellTM PowerVaultTM Tape Drive User's Guide
- A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W
Numbers
2:1 compression. The relationship between the quantity of data that can be stored with compression as compared to the quantity of data that can be stored
without compression. In 2:1 compression, twice as much data can be stored with compression as can be stored without compression.
A
A. See ampere.
ampere (A). A unit of measure for electric current that is equivalent to a flow of one coulomb per second, or equivalent to the current produced by one volt
applied across a resistance of one ohm.
adapter. See adapter card.
adapter card. A circuit board that adds function to a computer.
B
backups. The short-term retention of records used for restoring essential business and server files when vital data has been lost because of program or
server errors or malfunctions.
backward compatible. Capable of being used with a previous product that was designed for a similar purpose. For example, a tape cartridge that is designed to be used with a modern tape drive but can also be used with certain older tape drives. Synonymous with downward compatible.
bezel. The removable frame that fits over the front of the tape drive.
burst data transfer rate. The maximum speed at which data is transferred.
byte. A string that consists of a certain number of bits (usually 8) which are treated as a unit and represent a character. A byte is a fundamental unit of data.
C
C. See Celsius .
capacity. The amount of data that can be contained on storage media and expressed in bytes.
cartridge. See tape cartridge .
cartridge door. On a tape cartridge, the hinged barrier that can be opened to access, or closed to protect, the magnetic tape within the cartridge.
cartridge memory. See LTO cartridge memory .
Celsius (C). Having a thermostatic scale on which the interval between the freezing point and the boiling point of water is divided into 100 degrees, with 0
degrees representing the freezing point and 100 degrees representing the boiling point.
cleaning cartridge. A tape cartridge that is used to clean the heads of a tape drive. Contrast with data cartridge .
clockwise. In the direction that the hands of a clock rotate, as viewed from the front.
compression. The process of eliminating gaps, empty fields, redundancies, and unnecessary data to shorten the length of records or blocks.
configure. To describe to a server the devices, optional features, and programs installed on the system.
counterclockwise. In a direction opposite to that in which the hands of a clock rotate, as viewed from the front.
current. The quantity of charge per unit of time. Current is measured in amperes.
cycle power. To apply and remove electrical power to a device within a short time span.
D
data. Any representations such as characters or analog quantities to which meaning is, or might be, assigned.
data cartridge. A tape cartridge that is dedicated to storing data. Contrast with cleaning cartridge.
data compression. See compression.
data transfer rate. The average number of bits, characters, or blocks per unit of time that pass between corresponding equipment in a data transmission
system. The rate is expressed in bits, characters, or blocks per second, minute, or hour.
DC. See direct current .
degauss. To make a magnetic tape nonmagnetic by exposing the tape to electrical coils which carry currents that neutralize the magnetism of the tape.
device. Any hardware component or peripheral, such as a tape drive or tape library, that can receive and send data.
device driver. A file that contains the firmware that is needed to use an attached device.
diagnostic. A software program that is designed to recognize, locate, and explain faults in equipment or errors in programs.
direct current (DC). An electric current flowing in one direction only and substantially constant in value.
drive. A data-storage device that controls the movement of the magnetic tape in a tape cartridge. The drive houses the mechanism (drive head) that reads
and writes data to the tape.
drive dump. The recording, at a particular instant, of the contents of all or part of one storage device into another storage device, usually as a safeguard against faults or errors, or in connection with debugging.
drive head. The component that records an electrical signal onto magnetic tape, or reads a signal from tape into an electrical signal.
drive sense data. See SCSI drive sense data.
dump. See drive dump.
E
eject. To remove or force out from within.
enclosure. A device, such as a desktop unit, tape cartridge autoloader, or tape library, into which you can install the tape drive.
error log. Maintained by the tape drive, a list that contains the ten most recent error codes. The codes identify errors that pertain to the drive.
F
F. See Fahrenheit.
Fahrenheit (F). Of or relating to a temperature scale that registers the freezing point of water as 32 degrees and the boiling point as 212 degrees at one
atmosphere of pressure.
file. A named set of records that are stored or processed as a unit.
firmware. The proprietary code that is usually delivered as part of an operating system. Firmware is more efficient than software that is loaded from an
alterable medium, and is more adaptable to change than pure hardware circuitry. An example of firmware is the Basic Input/Output System (BIOS) in read-only memory (ROM) on a PC motherboard.
G
GB. See gigabyte.
Generation 1. The informal name for the Ultrium tape drive, which is the predecessor of the tape drive (Generation 2). The Generation 1 drive has a native
storage capacity of up to 100 GB per cartridge and a native sustained data transfer rate of 15 MB per second.
Generation 2. The informal name for the Ultrium 2 Tape Drive, which is the second-generation version of the Ultrium tape drive (Generation 1). The Generation 2 drive has a native storage capacity of up to 200 GB per cartridge and a native sustained data transfer rate of 35 MB per second.
Generation 3. The informal name for the Ultrium 3 Tape Drive, which is the third-generation version of the Ultrium tape drive (Generation 1, 2). The Generation 3 drive has a native storage capacity of up to 400 GB per cartridge and a native sustained data transfer rate of 80 MB per second.
Generation 4. The informal name for the Ultrium 4 Tape Drive, which is the fourth-generation version of the Ultrium tape drive (Generation 1, 2, 3). The Generation 4 drive has a native storage capacity of up to 800 GB per cartridge and a native sustained data transfer rate of 120 MB per second.
Generation 5. The informal name for the Ultrium 5 Tape Drive, which is the fifth-generation version of the Ultrium tape drive (Generation 1, 2, 3, 4). The Generation 5 drive has a native storage capacity of up to 1500 GB per cartridge and a native sustained data transfer rate of 140 MB per second.
gigabyte. 1,000,000,000 bytes.
ground. An object that makes an electrical connection with the earth.
H
hardware. The physical equipment or devices that form a computer.
head. See drive head.
Head Resistance Measurements test. Part of the Test Head diagnostic, a procedure that determines whether the tape drive's head works correctly. The test
measures the head's ability to withstand cracks and other defects.
host. The controlling or highest-level system in a data communication configuration. Synonymous with server.
I
ID. Identifier.
in. See inch.
inch. A unit of length equal to 1/36 yard or 25.4 mm.
input/output (I/O). Data that is provided to a computer or data that results from computer processing.
insertion guide. On the surface of the tape cartridge, a large, notched area that prevents you from inserting the cartridge incorrectly.
install. (1) To set up for use or service. (2) The act of adding a product, feature, or function to a server or device either by a singular change or by the addition
of multiple components or devices.
interposer. An adapter-like device that allows a connector of one size and style to connect to a mating connector of a different size and style. Data provided to the computer or data resulting from computer processing.
I/O. See input/output.
J
jumper. (1) A tiny connector that fits over a pair of protruding pins in a connector. A jumper can be moved to change electrical connectors. When in place, the
jumper connects the pins electrically. (2) To place a jumper on a connector pin.
L
label. A slip of paper with an adhesive backing that can be written on and affixed to a tape cartridge as a means of identification or description.
label area. On the LTO Ultrium Tape Cartridge, a recessed area next to the write-protect switch where a bar code label must be affixed.
leader block. Located within the tape drive, the part that engages the steel pin which is attached to the tape in an LTO Ultrium Tape Cartridge. Once
engaged, the leader-pin block pulls the tape from the cartridge into the drive.
leader pin. On the tape cartridge, a small metal column that is attached to the end of the magnetic tape. During tape processing the leader pin is grasped by a threading mechanism, which pulls the pin and the tape out of the cartridge, across the drive head, and onto a takeup reel. The head can then read or write data from or to the tape.
LED. See light-emitting diode.
light-emitting diode. A semiconductor diode that emits light when subjected to an applied voltage and that is used in an electronic display.
Linear Tape-Open (LTO). A type of tape storage technology originally developed by the IBM Corporation, Hewlett-Packard, and Seagate. LTO technology is
an "open format" technology, which means that its users have multiple sources of product and media. The "open" nature of LTO technology enables compatibility between different vendors' offerings by ensuring that vendors comply with verification standards.
load. Following the insertion of a tape cartridge into the tape load compartment, the act of positioning the tape (performed by the tape drive) for reading or writing by the drive's head.
log sense data. See SCSI log sense data.
loop. (1) A series of instructions that is repeated until a terminating condition is reached.
(2) To connect so as to complete a loop.
LTO. See Linear Tape-Open.
M
magnetic tape. A tape with a magnetizable surface layer on which data can be stored by magnetic recording.
maintenance mode. The state of operation in which the tape drive must be before it can run diagnostics, verify write and read operations, verify a suspect
tape cartridge, update its own firmware, and perform other diagnostic and maintenance functions.
MB. See megabyte.
media. The plural of medium.
medium. A physical material in or on which data may be represented, such as magnetic tape.
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