Dell PowerVault LTO3-060 User Manual

Dell™ PowerVault™ LTO-2-024 Tape Drive User's Guide

Introduction Troubleshooting Installation Internal Drive Getting Help Installation External Drive Contacting Dell Specifications Glossary Operation

Notes, Notices, and Cautions

Note: A note indicates important information that helps you make better use of your computer. Notice: A notice indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

Trademarks used in this text: the Dell logo, Dimension, OptiPlex, Precision, Latitude, Inspiron, DellNet, PowerEdge, PowerConnect, and PowerVault, are trademarks of Dell Inc. Microsoft Windows, and Windows Server are registered

trademarks of Microsoft Corporation; Novell and NetWare are registered trademarks of Novell, Inc.; UNIX is a registered trademark of The Open Group in the United States and other countries; Red Hat is a registered trademark of Red Hat, Inc.; TapeWare is a registered trademark of Yosemite Technologies, Inc.; VERITAS is a registered trademark and Backup Exec is a trademark of VERITAS Software Corporation in the USA and/or other countries. CommVault is a registered trademark of CommVault Systems, Inc.; LEGATO is a registered trademark of LEGATO Software.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

All other trademarks are registered marks of their respective owners.

Initial release: May 2007

Introduction

Overview Features Capacity and Transfer Rates SCSI Bus Interface Tape Backup Software Data Compression Front Panel LEDs

Overview

Thie Dell™ PowerVault™ LTO-2-024 is a third generation LTO tape drive designed for high performance, high capacity, and high reliability data storage in a small form factor. Due to the low power consumption, low heat dissipation, and multiple mounting holes, the PowerVault LTO-2-024 can easily be integrated into desktop workstations and servers, as well as in a table-top version connected externally to the server. Using advanced technologies, this drive offers twice the capacity and data transfer rates of the preceding generation but needs only half the space.

The external table-top version has a rugged design that allows for an easy connection to the host system.

Figure 1: The PowerVault LTO-2-024 Tape Drive

Internal drive External drive

Features

The tape drive has the following features:

Ultra160 SCSI interface Provides excellent performance.

High speed back-up. Provides 24 MByte/sec native transfer rate

Backward compatible for investment protection Read/write compatible with LTO2 and LTO1 media.

Embedded quality monitoring and test features Provides preventive maintenance information for reduced down time.

Small footprint

5.25 inch half-height form factor with several mounting capabilities for easy and trouble free integration into servers and workstations.

Rugged external table-top version. Media Management

Keeps track of Read/Write performance and detects when the drive needs cleaning, if there is a defective or worn media, or the tape drive head has degraded.

Stand Alone Diagnostics Provides self-diagnostic routines independent of the host to troubleshoot the drive.

Intelligent Head Cleaning

Determines and initiates a head brush cleaning when needed as well as indicating the need for a cleaning cartridge

when required. Intelligent Thermal Guard

Provides drive and media protection by monitoring the internal temperature. The drive will slow down or even stop an operation if needed to avoid destruction of critical drive components or the media.

Smart Gripper Catches and holds the tape pin firmly avoiding "lost leader" problems

Variable Speed Provides host transfer rate matching by dynamically selecting between five different transfer rates (12 - 24 MB/sec).

Capacity and Transfer Rates

Characteristic Value

Tape length (m) 609 Native capacity (GB) 200 Compressed capacity (GB) assuming 2:1 compression 400 Native transfer rate (MB/sec) 24 Variable speed transfer rates (MB/sec) 12, 15, 18, 21, 24

SCSI Bus Interface

The PowerVault LTO-2-024 tape drive is designed to operate with a burst transfer rate up to 160 MB/sec, and may be attached to an Ultra160 or Ultra 320 low voltage differential (LVD) SCSI bus.

The tape drive features a high density 68-pin (HD-68) connector for attachment to the server or to the interface connector in an external tabletop device.

Note: Dell recommends that you attach the tape drive to SCSI controllers that support the SCSI LVD interface only. Attaching the tape drive to a non-LVD SCSI controller or an 8-bit narrow SCSI controller will degrade the performance of your tape drive and backup operations. Performance will also be degraded if you attach non-LVD SCSI devices on the same bus cable as your LVD connection. If you install an adapter, it is recommended that you purchase a SCSI LVD controller kit that includes the SCSI cable and terminator.

Do not connect the tape drive to a disk RAID controller (disk RAID controllers are not supported). If, however, your system is a Dell server with an embedded RAID solution that can be configured for RAID/SCSI operation, the tape drive can be connected to the SCSI channel.

Tape Backup Software

You will need tape backup software that supports the Dell PowerVault™ tape drive. Note that native backup applications (for example, the UNIX® .tar command) generally do not provide the required data streaming rate to get the full performance out of your tape drive. (However, if for some reason you need to use the Microsoft® Windows® native

backup software, the drivers for your tape drive under Windows 2003 are included on the CD that came with the drive.) Dell recommends using a backup application that provides improved memory management as well as other useful features, such as TapeAlert.

See the User's Operating Guide supplied with your Tape Backup application. For the latest supported software versions, go to the Dell Support website at www.

support.dell.com or visit the support site of your backup software vendor.

Data Compression

Data Compression is a way to increase capacity on a storage device. Compression ratios are normally specified to be 2:1, assuming that it is possible to store twice as much data on the tape as without data compression. However, the compression rate is dependant on the type of data (i.e. ordinary text files can be compressed in a much higher rate than program, media, and picture files).

There are two ways to compress data, hardware compression and software compression. Hardware compression means that the data compression is done by the electronics in the storage device. Software compression means that an

application program in the host computer is compressing the data before it is sent to the storage device. Hardware

compression is much more efficient and works much faster than software compression. The PowerVault LTO-2-024 tape drive uses SLDC hardware compression to compress data. This feature is enabled per

default but the user may turn off data compression through the application software.

Note: If the data is compressed by software in the host computer, and then sent to a device that does hardware compression, the data have a tendency to expand instead of being compressed because the control data used on the tape.

Be sure to turn the software data compression off if using the PowerVault LTO-2-024 - which has embedded hardware compression.

Front Panel LEDs

Figure 2: Status indicators (LEDs) on the front panel

Table 1: Front-Panel LEDs

READY LED

(Green)

Activity LED

(Green)

CLEAN LED

(Amber)

FAULT LED

(Amber)

For complete information including failure conditions and FW loading see Front LED Indicators.

Troubleshooting

Hardware Software Verifying Recent Changes Standalone Diagnostics Media Management Reporting Problem Situations

In case of problems with the operation of your PowerVault LTO-2-024 tape drive and before contacting the Customer Services Group, ensure that you check the following:

Hardware Troubleshooting

1. Check that the system recognizes the tape drive during the boot process.

Check that the SCSI host adapter recognizes the tape drive during its initialization.

Check the tape drive front panel LED status.

Check that the SCSI ID of the drive is not conflicting on the SCSI bus.

Check that the power cable is inserted correctly.

Check that the SCSI cable connections including termination are made correctly.

Software Troubleshooting

1. Check that the operating system does not report a problem during the boot.

Check that the driver for the SCSI host adapter is present and loaded properly.

Check that the correct tape device driver has been installed properly - if applicable.

Check that the backup software does not report any error messages when loading.

If any problem occurs, reinstall the backup application software and check that the PowerVault LTO-2-024 is

5. recognized.

Verifying Recent Changes

If the PowerVault LTO-2-024 has been installed previously and operating correctly but is now incurring a problem, verify any recent changes to the system to ensure that these changes are not causing the problem. Try the following:

If the system configuration has changed:

1. Remove the change to see if it affected the tape drive.

If an operating system corrective patch has been installed:

2. Remove it to see if it affected the tape drive.

If a SCSI device has been added:

3. Check for SCSI ID conflicts.

If a SCSI device has been added:

4. Check the SCSI termination.

Standalone Diagnostics

The main objective of Standalone Diagnostics test is to test the complete drive as comprehensively and quickly as possible without any drive configuration or host support. The tool can also be used to verify tapes.

Starting the Test

A Standalone Diagnostic test requires a tape that is not write-protected. The media type can be any media type that

supports a tape format that can be written by the drive.

Notice: Since the test involves write operations, the existing tape contents will be destroyed.

Note: If the Clean LED is On, it will remain On after a test is run. To clear the Clean LED, run a cleaning cartridge.

1. Ensure that no cartridge is loaded. If a cartridge is loaded it can be ejected by double-clicking the eject button.

Enter Service Mode by keeping the Eject button pressed for at least 6 seconds.

2. The Ready LED (on the left) starts flashing quickly (indicating the drive is in Service Mode and that Service entry number 1 is active).

Insert the tape cartridge into the drive within 15 seconds.

3. The drive loads the cartridge and the Ready LED starts flashing indicating that Standalone Diagnostics has started.

The eject button has now returned to normal mode. During the Standalone Diagnostics test, it is possible to abort the test and eject the cartridge by clicking the eject button. The drive indicates the detection of the abort request by flashing both the Ready and Activity LEDs. Depending on which stage the test is aborted, it may take a while before the drive starts the eject operation. When the cartridge has been ejected, all LEDs are turned off. The Clean LED may still be On.

The Ready LED will continuously flash during the entire testing process. The Activity LED will flash as the tape is in motion during testing.

If no cartridge has been inserted after 15 seconds, the LEDs revert back to their initial state and the eject button must be pressed for 6 seconds again to get back to Service Mode.

Test Sequence

The Standalone Diagnostics test will perform the following operations: Collect Information: Reads and stores drive and media information:

Firmware and drive ID Tape type and format Cartridge serial number Error History Log and Log page 0x33 from EEPROM Run-time counters from EEPROM

Mainboard Test. Tests the mainboard hardware. Cartridge Manipulation Test: The Cartridge Manipulation Test performs the same mechanical movement operations as

those performed during Cartridge Load and Eject. Read/Write Test: This test involves actual reading and writing on the tape medium. A write pass and a read pass are

executed. When the test has completed without errors the tape cartridge is ejected. No LEDs will be lit. The Clean LED may be On.

Failure Indication

When a failure has been detected the tape is not ejected and the Failure LED will be flashing.

Note for programmers:

Detailed test results are available through the Receive Diagnostics SCSI command. To use this command, Support-only tools are required.

If a write protected, unsupported, or damaged tape cartridge is inserted prior to starting the Standalone Diagnostics test, it will be ejected by the drive and the Failure and Activity LEDs will be flashing while the Ready LED is off. The two flashing LEDs can be turned off by clicking the eject button.

Media Management Reporting

Media Management (MM) is a feature embedded in the PowerVault LTO-2-024 tape drive’s firmware that monitors the read and write performance of the tape drive and media. Write performance information is written on the media header every time the media is rewound, and before the media is unloaded.

Cleaning is Required

If the write performance falls below a set re-write threshold, the PowerVault LTO-2-024 reports that cleaning is required by setting the Clean LED to a steady amber. If you are using a backup application that supports TapeAlert then the application will also report that the drive requires cleaning. See Cleaning Procedure

for instructions on how to clean.

Degraded Media

If the write performance is still below the re-write threshold after cleaning, MM illuminates the Clean LED (set to steady amber) and reports to the backup application software that the media is degraded.

The degraded media warning means that the cartridge should not be used; it may become worn to the point where drive cannot write or read successfully using this cartridge.

Problem Situations

Dead on Arrival

1. Check LED activity at power up. All four LEDs should flash for two seconds at power up and the Ready LED flashes for several seconds while the power-on self test is running.

Make sure that the power supply used is working:

2. Measure with an external voltmeter or use a verified supply.

Perform “drive dead test” when supply is verified.

3. Push the eject button for at least 6 seconds to enter the “drive dead test”. The Activity LED should keep flashing for approximately 15 seconds.

If the drive still looks dead try to remove all cables except power and rerun the “drive dead test.” A defective cable or SCSI host bus adapter may affect the drive.

Drive Not Detected by the Operating System

1. Check LED activity at Power Up. All four LEDs should flash for two seconds at power up and the Ready LED flashes for several seconds while the power-on self test is running.

Check the SCSI ID.

2. Each device on the SCSI bus needs a unique SCSI ID. The SCSI ID is set with jumpers on the back of the drive. See SCSI Configuration

Check SCSI termination.

3. The SCSI bus should be terminated at the end of the cable. A defective terminator may affect the drive.

Will Not Insert/Hold Media or Media is Not Recognized

1. Check the cartridge type. The PowerVault LTO-2-024 will only accept LTO-3, LTO-2 or LTO-1 type data or cleaning cartridges. If a wrong type of cartridge is inserted, the drive will eject the media with the Activity LED and Fault LED flashing.

Check media orientation.

2. The arrow on the cartridge must point into the tape drive facing up when the tape drive is mounted horizontally with the LEDs on the right. Media can be inserted only one way and there are mechanical blocks to prevent improper insertion.

Try using a new cartridge.

3. If it loads correctly, check the failing cartridge for damage.

Check failing media for pin damage (buckling pin).

4. Hold the cartridge in your hand with the write protect switch to your left and orientation arrow pointing from you. On the right side, all the way towards the front is a small door that can be opened by sliding the door towards you. Inside the cartridge you should see a metal pin that is held tightly in place and has media attached to it. If the pin is missing, loose or damaged the tape will be rejected from the drive.

Noisy Tape Drive

There are no fans in the PowerVault LTO-2-024 tape drive and any noise should be very low in idle mode. When the tape is in motion, noise can come from the media and motors when loading or reading/writing data. The sound should be steady when streaming but may be intermittent if the host is not delivering data at the data rate of the drive.

Check if the noise comes from the cartridge.

1. Insert new media – first check this media for any damage.

Check that the PowerVault LTO-2-024 is mounted correctly.

2. If the PowerVault LTO-2-024 is mounted incorrectly, it can produce abnormal noise when the tape moves.

Cartridge is Stuck Inside the Drive

1. Try to eject the cartridge by pushing the Eject button

Do a drive reset using the Service mode.

2. Service mode is entered by keeping the eject button pressed for at least six seconds. The Activity LED starts flashing.

To reset the drive, push the eject button once more to make the Activity LED flash. While flashing, double-click the eject button. This should invoke a reset of the drive.

If the button is not pushed for 15 seconds, the eject button reverts back to its original cartridge eject function.

3. Power cycle the drive (switch power on/off, if possible).

Fault LED Flashes Amber and the Activity LED is Off

The tape drive reports that it has a failure.

Do a Drive reset using the Service mode.

1. Service mode is entered by keeping the Eject button pressed for at least six seconds. The Ready LED will start flashing.

To reset the drive, push the eject button once more to make the Activity LED flash. While this LED is flashing, double-click the eject button. This should make the drive do a reset.

If the button is not pushed for 15 seconds, the eject button reverts back to its original cartridge eject function.

Power cycle the drive (switch power on/off, if possible).

Fault LED Flashes Amber and the Activity LED is Flashing

The drive signals Media Error.

the Activity LED is

To eject media, press the Eject button.

Ensure the media is the correct type and compatible.

Check the write protection switch position.

Check if the media is damaged (see Will Not Insert/Hold Media or Media is Not Recognized).

Check if an expired cleaning cartridge was used (Clean LED is On).

Clean LED is On

The Clean LED will be lit 100 hours after the last cleaning operation or after an unrecoverable read or write error. These errors are often caused by debris on the head indicating the drive should be cleaned. See Cleaning Procedure instruction.

for cleaning

Incorrect Data Compression

1. Check if data is already compressed Data may have been compressed by software in the host computer.

In some cases data will actually expand when subjected to both the hardware and software compression. This can

occur when sending data already compressed at the software application level to the drive and the compression option is enabled. If this is the case the drive may try to turn compression on and off to optimize the data storage having the negative unintended result of data expansion.

Note: The PowerVault LTO-2-024 has compression On by default. The compression can be turned Off by using the SCSI Mode Select command.

2. Turn Off any software compression in use. The compression is already being accomplished at the hardware level of the PowerVault LTO-2-024 drive. Therefore any other compression software in the host or on the host bus adapter should be turned off.

The data is compressed using the SLDC (Streaming Lossless Data Compression) algorithm that is based on ALDC (Adaptive Lossless Data Compression). The SLDC format is defined in the ECMA-321 standard. Two enhancements are introduced:

o Two methods to reduce expansion of uncompressible data. o Embedded code word.

Slow Performance

Check that the software driver used for the PowerVault LTO-2-024 is the latest version. Check the SCSI ID Each device on the SCSI bus needs a unique SCSI ID. The SCSI ID is set with jumpers on the back of the drive. Check SCSI termination The SCSI bus should be terminated at the end of the cable. A defective terminator may affect the drive. Clean the tape drive. Perform a Drive Diagnostics test.

Intermittent Failures

If the drive fails intermittently:

Clean the tape drive.

Check the SCSI termination on the SCSI bus.

Check the operating system logs for any errors.

If the problem occurs in the middle of an operation:

Use a different data cartridge.

If the error occurs when the software scans for the files to be backed up, please operate a SCANDISK (or similar)

2. operation to check the state of the File Systems(s) and hard disk.

If the error consistently occurs on the same file or directory:

Try to remove the file or directory from the backup operation to see if that corrects the problem.

Use a different data cartridge before the drive is sent for service.

If the issue is still not resolved, contact technical support.

Installation - Internal drive

Pre-Installed Drives Installing the Drive Installing the Drive: SCSI Configuration and Connection Installing the Drive: Mechanical Installation Installing Tape Backup Software Installing Software Device Drivers Verifying Tape Drive Operation

CAUTION: Before performing any of the procedures in this section, read and follow the safety instructions located in your tape drive's Product Information Guide.

Pre-Installed Drives

Dell™ installs and configures drives that are shipped as part of the system. However, the tape backup software is not installed by Dell. Installation instructions are provided with the software.

Store the tape backup software CD/diskette that ships with your system in a safe place in case you ever need to reinstall the software.

Installing the Drive

If your tape drive is not pre-installed, the installation instructions are in the following sections.

Installing the Drive: Prerequisites

You need the following items to install your internal tape drive:

Ensure that the SCSI host bus adapter is one of the supported types. For a list of the supported SCSI adapters, go to the Dell Support website at www.

5.25-inch half-height bay. Internal SCSI-cable with an LVD terminator attached. Backup application software that supports the internal tape drive. Phillips screwdriver, if your system uses Phillips screws. Flat-bladed screwdriver, if your system uses flathead screws. TORX screwdriver, if your system uses TORX screws. System documentation, which you can refer to during the installation.

Mounting Bay and Hardware

You need one industry standard, 5 1/4-inch, half-height bay to install the PowerVault LTO-2-024 drive.

CAUTION: The computer must provide forced cooling and be capable of drawing 6 cfm (0.17 cubic meters/minute or 10.08 cubic meters/hour) of air through the tape drive.

support.dell.com.

See your system documentation to ensure that your system meets these requirements. Also, the documentation specifies if any special mounting brackets are needed. Next, ensure that all fans in your system are in place and operational and that empty bays have the appropriate blanking plates so that airflow is maintained.

Installing the Drive: SCSI Configuration and Connection

The PowerVault LTO-2-024 tape drive is designed to operate on an Ultra160 or Ultra320 low voltage differential (LVD) SCSI bus with an LVD SCSI terminator.

SCSI Configuration

default for the drive is SCSI ID 6. The SCSI ID is set with Jumpers as shown below.

Figure 1: Drive connectors, internal model

termination of the SCSI bus system is a part of the SCSI-cable and not a part of the SCSI-device.

A = Power Connector B = Service Connector (the right-most 4 strap pin pairs of the complete connector) C = SCSI connector

Table 1: Service Connector strap settings for SCSI ID (Dark = Strap mounted)

If the tape drive is going to share the SCSI bus with other devices, check the SCSI ID numbers used by the other devices, then set the drive’s SCSI ID to a number that is not being used.

Note: Notice that the SCSI host adapter uses ID 7.

For optimal performance Dell recommends that the tape drive be the only device on the SCSI bus.

SCSI Termination

A SCSI bus must be terminated at both ends. The SCSI Host Adaptor provides the termination for one end but the tape drive does not provide termination for the other. Therefore, if the tape drive is the last device on the bus, a cable with proper LVD termination is required within 10 cm of the drive as illustrated below.

Figure 2: SCSI cable

PowerVault LTO-2-024 has a combined SCSI-LVD/SE interface embedded. The PC-98 Specification specifies that the

For internal devices, a SCSI-cable with an integrated terminator or a separate terminator applied to the end connector of the cable, 10 cm from the last device must be used.

Installing the Drive: Mechanical Installation

Mechanical mounting specifications are specified in the illustration below.

Figure 3: Allowed mounting orientations

Mounting Screw Requirements

The tape drive occupies a half-height 5.25" slot within your system. Depending on the server design, the tape drive may be supplied with shoulder screws or flat screws, provided in a

separate bag.

Figure 4: Mounting specifications, shoulder screws

The shoulder screws shall be mounted in the four upper mounting holes of the drive. Fix the screws firmly without using excess force. Slide the drive with the shoulder screws attached into the mounting slot of the server.

If the server is designed for flat screws, it shall be mounted in a carrier sled using mounting brackets:

1. Place drive in carrier and align screw mounting holes in the drive near front of screw hole slots in the carrier (For best fit, the drive screw holes should be as close to the front of the carrier screw slots as possible.)

2. Using the M3x3mm screws, attach drive to carrier sled through the exposed mounting holes.

Tape Drive Installation

CAUTION: To avoid personal injury or damage to the computer or tape drive, ensure that the system is

disconnected from the main power source while you install the drive.

Figure 5: Installing the internal tape drive

1. Gather the necessary tools and materials.

Shut down the system and turn off any connected peripherals.

Remove the side cover, front panel (if necessary), and filler panel from a 5.25-inch bay of your system as detailed

3. in the system’s documentation.

Orient the drive as shown in figure 6.

Secure the tape drive to the bay.

5. NOTE: If shoulder screws are already attached to the drive then slide the drive in the system until it is secure. If screws are provided in a separate bag install shoulder screws as shown in figure 4. If the screws provided are flat screws, install the mounting rails as given by the server documentation.

Connect the power and SCSI cable, as shown in figure 6. Be careful to connect the cables in the right orientation.

6. Before powering on the server, check the SCSI settings as detailed in the next section.

Figure 6: Connecting the cables to the tape drive

Installing Tape Backup Software

Install your backup program as specified in the software’s documentation.

Installing Software Device Drivers

Note: Most backup applications provide all the necessary device driver support for your drive. However, if you intend

to use the drive with the Microsoft® Windows® native backup software you will need the drivers included with the Dell PowerVault LTO-2-024 Tape Drive Documentation and Drivers CD. The latest drivers can be downloaded from

support.dell.com.

www.

Windows Server 2003

Windows Tape Driver Installation

1. Right-click My Computer.

Select Manage, you should see the tape drive under "Other devices" with a "?".

Select the device, right click and select Properties.

Select the appropriate driver location.

Follow the instructions on the screen.

Backup Utility for Windows

The Backup application is included in the Windows Operating System. Before running the application, make sure the tape driver for your PowerVault LTO-2-024 tape drive is properly installed.

To start the application, click Start Programs Accessories System Tools Backup.

Linux

SCSI Host Adapter

Linux contains a driver for most SCSI host adapters. For more information, see the documentation provided with the SCSI host adapter.

If the driver cannot be found, see the documentation provided with the SCSI host adapter.

Linux System Command

TAR, CPIO and DD allow simple backup, verify or restore operations to be performed.

Two different device drivers can be used:

A Non Rewind device driver (used to perform append backup) A Rewind device driver (used only to perform overwrite backup)

Tar command examples:

tar cvf /dev/st0 /etc performs the backup of the /etc directory tar tvf /dev/st0 reads the data on the tape tar xvf /dev/st0 restores the data from the tape to the current directory tree

Note: For a complete explanation on how to use the system commands, please refer to the Linux documentation, or the online help. (MAN command).

Verifying Tape Drive Operation

Once you have installed the PowerVault LTO-2-024 tape drive, verify that it is functioning properly before you attempt to store data.

Switch on the host computer.

The PowerVault LTO-2-024 tape drive starts a power on self test (POST) that exercises most of its functionality.

All four LEDs light up for 2 seconds during power-up (see Front LED Indicators).

The Activity LED flashes during POST.

When complete only the Ready LED will remain on.

5. If there is an error, the tape drive will flash the Fault LED. Please refer to Troubleshooting

if this happens.

Firmly push the cartridge to its end stop, then release the cartridge.

The Activity LED will start flashing. The cartridge will move back a short section. The cartridge will then be lowered into the drive. The tape will be loaded. The sound of the gears may be heard. When the tape is fully loaded, the Activity LED will stop blinking, and the Ready LED will remain on.

Getting Help

Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Complete the procedures in "Troubleshooting Your System."

2. Run the system diagnostics and record any information provided.

3. Make a copy of the Diagnostics Checklist

4. Use Dell's extensive suite of online services available at Dell Support at www.support.dell.com installation and troubleshooting procedures.

For more information, see "Online Services."

5. If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any

necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local

Dell representative for information on availability.

, and fill it out.

for help with

" and "Before You Call."

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

World Wide Web

www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com.cn www.dell.com/jp www.euro.dell.com

(China only)

(Japan only)

(Europe only)

www.dell.com/la (Latin American countries) www.dell.ca

Anonymous file transfer protocol (FTP)

ftp.dell.com/

Electronic Support Service

support@us.dell.com

apsupport@dell.com (Asian/Pacific countries only) cn_support@dell.com (China only)

support.jp.dell.com (Japan only)

support.euro.dell.com(Europe only)

Electronic Quote Service

(Canada only)

sales@dell.com

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to www.support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.

Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call

" and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com for your region.

. For the telephone number to call to speak to a sales specialist, see the contact information

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics.

4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system

direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see your System Information Guide

for important safety information.

Diagnostics Checklist

Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals:

Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:

Back to Contents Page

Installation External Drive

Accessories

Check that the

Store the tape backup software CD/diskette that came with your system in a safe place in case you ever need to reinstall the software.

Installing the Drive

The installation instructions are in the following sections.

Installing the Drive: Prerequisites

Before installing the external tape drive, ensure that

Drive orientation

The external drive should be mounted in a horizontal position.

Figure

External Tape Drive Installation

Figure

A= ON/OFF Switch B = Power Connector C = SCSI Interface and Terminator Connectors D = SCSI-ID Switch

Installing the Drive: SCSI Configuration and Connection

The

SCSI Configuration

All devices on a SCSI bus need their own unique identification, called the SCSI ID. If a SCSI ID conflict exists, some of the SCSI devices will not be recognized by your system. Normally the SCSI Host Adapter uses SCSI ID 7 and the default for the external drive is SCSI ID 6. For the external drives, you will find the SCSI-ID setting switch on the rear end of the unit box:

Figure 3.

If the tape drive is going to share the SCSI bus with other devices, check the SCSI ID numbers used by the other devices,

SCSI-bus Termination

For optimal performance, Dell recommends

Figure 4: Termination of external SCSI devices

A = Terminator B = External SCSI cable

If other external devices are present, the PowerVault LTO-2-024 tape drive can be installed in any position on the SCSI-bus. The PowerVault LTO-2-024 tape drive must be terminated if installed at the end of the SCSI-bus.

Installing Tape Backup Software

To install the tape

Installing

Windows Server 2003

Windows Tape Driver

Backup

The Backup application is included in the Windows Operating System. Before running the application, To start

Linux

Linux System Command

TAR

Two different device drivers can be used:

Tar command examples:

tar tar tar

Verifying Tape Drive Operation

Once you have installed the PowerVault LTO-2-024 tape drive, verify that it is functioning properly before you attempt to store data.

Installing the Drive Drive orientation External Tape Drive Installation Installing the Drive: SCSI Configuration and Connection Installing Tape Backup Software Installing Software Device Drivers Verifying Tape Drive Operation

CAUTION: Before performing any of the procedures in this section, read and follow the safety instructions located in your tape drive's Product Information Guide.

ccessories

following accessories are delivered with the External drive: External PowerVault LTO-2-024 tape drive Power cable SCSI cable Terminator Cleaning cartridge Documentation and drivers CD Placemat Product Information Guide SCSI Adapter (HBA) (optional) Tape backup software (optional)

the following items are available: Ensure that the SCSI host bus adapter is one of the supported types. For a list of the supported SCSI adapters, go to the Dell Support website at www.support.dell.com External SCSI cable and an LVD terminator Power cable Backup application software that supports the tape drive System documentation

1: Recommended mounting orientation

CAUTION: Do not apply or insert power cord until all connections have been made.

Turn off the power on your server/PC system.

Open your system and install the SCSI controller card in the appropriate slot. When complete, close your system. Connect the tape drive to your Server/PC with the SCSI cable provided to any of the two available SCSI connectors. Remember to place the termination on the free connector on the back of the tape drive.

Connect the power cable provided to the power connector on the tape drive and to the power outlet.

Turn on the power to the tape drive with the ON/OFF switch.

Turn on the power to your server/PC and check that all your SCSI devices are recognized by the SCSI controller board.

2 Drive connectors, external tabletop model

PowerVault LTO-2-024 tape drive is designed to operate on an Ultra160 and Ultra320 low voltage differential (LVD) SCSI bus with an LVD SCSI terminator.

SCSI-ID Thumb-wheel

Note: The SCSI host adapter normally uses ID 7.

Note: Make certain the terminator is connected to the second SCSI connector.

backup software, see the documentation that ships with the software.

Software Device Drivers

Note: Most backup applications provide all the necessary device driver support for your drive. However, if you intend to use the drive with the Microsoft® Windows® native backup software you will need the drivers included with the Dell PowerVault LTO-2-024 Documentation and Drivers CD. For the latest drivers go to the Dell Support website at www.support.dell.com.

Installation

1. Right-click My Computer.

Select Manage, you should see the tape drive under "Other devices" with a "?".

Select the device, right click and select Properties.

Select the appropriate driver location.

Follow the instructions on the screen.

Utility for Windows

ensure that the tape driver for your PowerVault LTO-2-024 tape drive is properly installed.

the application, click Start Programs Accessories System Tools Backup.

, CPIO and DD allow simple Backup, Verify or Restore operations to be performed.

A Non Rewind device driver (used to perform append backup) A Rewind device driver (used only to perform overwrite backup)

cvf /dev/st0 /etc performs the backup of the /etc directory tvf /dev/st0 reads the data on the tape xvf /dev/st0 restores the data from the tape to the current directory tree

Note: For any questions related to this operating system or its embedded backup applet, see the documentation provided on the Linux CD- ROM.

1. Switch on the external PowerVault LTO-2-024 (The LEDs may be flickering until the host computer is switched on)

Switch on the host computer.

The PowerVault LTO-2-024 tape drive starts a power on self test (POST) that exercises most of its functionality.

All four LEDs light up for 2 seconds during power-up (see Front LED Indicators).

The Activity LED flashes during POST.

All LED's will turn off except for the Ready LED.

If there was an error, the tape drive will flash the Fault LED. Please refer to Troubleshooting if this happens.

Firmly push the cartridge in until the loading mechanism is activated, then release the cartridge.

· The Activity LED will start flashing.

· The cartridge will move back a short section.

· The cartridge will then be lowered into the drive.

· The tape will be loaded. The sound of the gears may be heard.

· When the tape is fully loaded, the Activity LED will stop blinking, and the Ready LED will be on.

then set the drive’s SCSI ID to a number that is not being used.

— External Tape Drives

that the PowerVault LTO-2-024 is the only device on the external SCSI-bus. In that case it must be terminated using the external SCSI termination installed in the second SCSI connector position.

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com www.support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone

number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.

Country (City) International Access Code Country Code City Code

Anguilla General Support toll-free: 800-335-0031 Antigua and

Barbuda

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

General Support 1-800-805-5924

Website: dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers:

la-techsupport@dell.com E-mail for servers and EMC® storage products:

la_enterprise@dell.com Customer Care toll-free: 0-800-444-0730

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Toll-Free Numbers

Area Codes,

City Code: 11

Aruba General Support toll-free: 800-1578 Australia (Sydney)

International Access Code: 0011

Technical Support toll-free: 0-800-444-0733 Technical Support Services toll-free: 0-800-444-0724 Sales 0-810-444-3355

Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus

Country Code: 61

City Code: 2

General Support 13DELL-133355

Austria (Vienna)

Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business Fax 0820 240 530 49

International Access Code: 900

Country Code: 43 City Code: 1

Bahamas General Support toll-free: 1-866-278-6818 Barbados General Support 1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32 City Code: 2

Home/Small Business Customer Care 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Support for XPS 0820 240 530 81 Home/Small Business Support for all other Dell

computers Preferred Accounts/Corporate Support 0660 8779 Switchboard 0820 240 530 00

Website: support.euro.dell.com Tech Support for XPS 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00

0820 240 530 17

Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238

Brazil

International Access Code: 00

Country Code: 55 City Code: 51

British Virgin Islands

Brunei

Country Code: 673

Fax 02 481 92 99 Switchboard 02 481 91 00

Website: dell.com/br

Customer Support, Tech Support

0800 90 3355 Technical Support Fax 51 481 5470 Customer Care Fax 51 481 5480 Sales 0800 90 3390

General Support toll-free: 1-866-278-6820

Technical Support (Penang, Malaysia) 604 633 4966 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Online Order Status: dell.ca/ostatus

AutoTech (automated Hardware and Warranty

Support) Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./large business, government) toll-free: 1-800-326-9463

toll-free: 1-800-247-9362

Customer Service (printers, projectors, televisions,

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support 1-800-805-7541 Chile (Santiago)

Country Code: 56 City Code: 2

handhelds, digital jukebox, and wireless) Hardware Warranty Support (Home Sales/Small

Business) Hardware Warranty Support (med./large bus.,

government) Hardware Warranty Support (printers, projectors,

televisions, handhelds, digital jukebox, and wireless) Sales (Home Sales/Small Business) toll-free: 1-800-387-5752 Sales (med./large bus., government) toll-free: 1-800-387-5755 Spare Parts Sales & Extended Service Sales 1 866 440 3355

Sales and Customer Support toll-free: 1230-020-4823

toll-free: 1-800-847-4096

toll-free: 1-800-906-3355

toll-free: 1-800-387-5757

1-877-335-5767

China (Xiamen)

Country Code: 86 City Code: 592

Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax 592 818 1350 Technical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2968 Technical Support (OptiPlex™, Latitude™, and Dell

Precision™) Technical Support (servers and storage) toll-free: 800 858 0960

Technical Support (projectors, PDAs, switches, routers, and so on)

Technical Support (printers) toll-free: 800 858 2311 Customer Care toll-free: 800 858 2060 Customer Care Fax 592 818 1308 Home and Small Business toll-free: 800 858 2222 Preferred Accounts Division toll-free: 800 858 2557

toll-free: 800 858 0950

toll-free: 800 858 2920

Large Corporate Accounts GCP toll-free: 800 858 2055 Large Corporate Accounts Key Accounts toll-free: 800 858 2628 Large Corporate Accounts North toll-free: 800 858 2999 Large Corporate Accounts North Government and

Education

toll-free: 800 858 2955

Large Corporate Accounts East toll-free: 800 858 2020

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team toll-free: 800 858 2572 Large Corporate Accounts South toll-free: 800 858 2355 Large Corporate Accounts West toll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Colombia General Support 980-9-15-3978 Costa Rica General Support 0800-012-0435

toll-free: 800 858 2669

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Technical Fax 22537 2728 Switchboard 22537 2711 Website: support.euro.dell.com Technical Support for XPS 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Switchboard Fax (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Switchboard Fax (Home/Small Business) 3287 5001

Dominica General Support toll-free: 1-866-278-6821 Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777

Website: support.euro.dell.com E-mail: fi_support@dell.com

Finland (Helsinki)

International Access Code: 990

Country Code: 358 City Code: 9

Technical Support 0207 533 555 Customer Care 0207 533 538 Switchboard 0207 533 533 Sales under 500 employees 0207 533 540 Fax 0207 533 530 Sales over 500 employees 0207 533 533

Fax 0207 533 530

Website: support.euro.dell.com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33 City Codes: (1) (4)

Germany (Langen)

International Access Code: 00

Country Code: 49 City Code: 6103

Switchboard 0825 004 700 Switchboard (calls from outside of France) 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax (calls from outside of France) 04 99 75 40 01 Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support for XPS 069 9792 7222 Technical Support for all other Dell computers 069 9792-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Customer Care 06103 766-9570 Preferred Accounts Customer Care 06103 766-9420 Large Accounts Customer Care 06103 766-9560 Public Accounts Customer Care 06103 766-9555 Switchboard 06103 766-7000 Website: support.euro.dell.com

Greece

International Access Code: 00

Country Code: 30

Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609

Technical Support 00800-44 14 95 18 Gold Service Technical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812

Website: support.ap.dell.com

Technical Support E-mail: HK_support@Dell.com Technical Support (Dimension and Inspiron) 2969 3188

Hong Kong

International Access Code: 001

Country Code: 852

India

Technical Support (OptiPlex, Latitude, and Dell Precision)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 E-mail: india_support_desktop@dell.com

india_support_notebook@dell.com india_support_Server@dell.com

Technical Support

and 1600448046 Sales (Large Corporate Accounts) 1600 33 8044 Sales (Home and Small Business) 1600 33 8046

2969 3191

2969 3196

1600338045

Ireland (Cherrywood)

International Access Code: 00

Country Code: 353 City Code: 1

Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Sales Ireland Sales 01 204 4444 Dell Outlet 1850 200 778 Online Ordering HelpDesk 1850 200 778 Customer Care Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 Corporate Customer Care 1850 200 982 Technical Support Technical Support for XPS 1850 200 722 Technical Support for all other Dell computers 1850 543 543 At-Home-Service — Technical Support Queries 1850 200 889 General Fax/Sales Fax 01 204 0103 Switchboard 01 204 4444 U.K. Technical Support (dial within U.K. only) 0870 353 0800 U.K. Customer Care (dial within U.K. only) 0870 353 0202

Corporate Customer Care (dial within U.K. only) 0870 353 0240

U.K. Sales (dial within U.K. only) 0870 353 4000

Korea (Seoul)

Website: support.euro.dell.com Home and Small Business Technical Support 02 577 826 90

Italy (Milan)

International Access Code: 00

Country Code: 39 City Code: 02

Jamaica General Support (dial from within Jamaica only) 1-800-682-3639

Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821

Website: support.jp.dell.com Technical Support (servers) toll-free: 0120-198-498 Technical Support outside of Japan (servers) 81-44-556-4162 Technical Support (Dimension and Inspiron) toll-free: 0120-198-226 Technical Support outside of Japan (Dimension and

Inspiron)

81-44-520-1435

Japan (Kawasaki)

International Access Code: 001

Country Code: 81 City Code: 44

Technical Support (Dell Precision, OptiPlex, and Latitude)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690 Technical Support outside of Japan (PDAs, projectors,

printers, routers) Faxbox Service 044-556-3490 24-Hour Automated Order Status Service 044-556-3801 Customer Care 044-556-4240 Business Sales Division (up to 400 employees) 044-556-1465 Preferred Accounts Division Sales (over 400

employees) Public Sales (government agencies, educational

institutions, and medical institutions) Global Segment Japan 044-556-3469

toll-free:0120-198-433

81-44-556-3894

81-44-556-3468

044-556-3433

044-556-5963

Individual User 044-556-1760 Switchboard 044-556-4300 E-mail: krsupport@dell.com

International Access

Support toll-free: 080-200-3800

Country Code: 52

Code: 001

Support (Dimension, PDA, Electronics and Accessories)

toll-free: 080-200-3801

Country Code: 82 City Code: 2

Latin America

Luxembourg

International Access Code: 00

Sales toll-free: 080-200-3600 Fax 2194-6202 Switchboard 2194-6000 Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)

(Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.)

Website: support.euro.dell.com Support 342 08 08 075 Home/Small Business Sales +32 (0)2 713 15 96 Corporate Sales 26 25 77 81

512 728-3883

512 728-4600

or 512 728-3772

Country Code: 352

Macao Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60 City Code: 4

Customer Care +32 (0)2 481 91 19 Fax 26 25 77 82 Technical Support toll-free: 0800 105 Customer Service (Xiamen, China) 34 160 910 Transaction Sales (Xiamen, China) 29 693 115 Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and

Latitude) Technical Support (Dimension, Inspiron, and

Electronics and Accessories) Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Care

Transaction Sales toll-free: 1 800 888 202 Corporate Sales toll-free: 1 800 888 213

toll-free: 1 800 880 193

toll-free: 1 800 881 306

toll-free: 1800 881 386

toll-free: 1800 881 306

(option 6)

Mexico

International Access Code: 00

001-877-384-8979

Customer Technical Support

or 001-877-269-3383

50-81-8800

Sales

or 01-800-888-3355

001-877-384-8979

Customer Service

or 001-877-269-3383

50-81-8800

Main

Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519

or 01-800-888-3355

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31 City Code: 20

New Zealand

International Access Code: 00

Country Code: 64

Website: support.euro.dell.com Technical Support for XPS 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home/Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus

General Support 0800 441 567

Nicaragua General Support 001-800-220-1006

Website: support.euro.dell.com

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Panama General Support 001-800-507-0962 Peru General Support 0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865

Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806

City Code: 22

Reception Desk Fax 57 95 998

09/091

Portugal

International Access Code: 00

Country Code: 351

Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St. Vincent and the

Grenadines

Switchboard 57 95 999 Website: support.euro.dell.com Technical Support 707200149 Customer Care 800 300 413

Sales

Fax 21 424 01 12

General Support toll-free: 1-877-270-4609

NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Slovakia (Prague)

International Access Code: 00

Country Code: 421

Website: support.euro.dell.com Technical Support (Dimension, Inspiron, and

Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell

Precision) Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Care

Transaction Sales toll-free: 1 800 394 7412 Corporate Sales toll-free: 1 800 394 7419 Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328

toll-free: 1 800 394 7430

toll-free: 1 800 394 7488

toll-free: 1 800 394 7478

toll-free: 1 800 394 7430

(option 6)

South Africa (Johannesburg)

International Access Code:

Switchboard (Sales) 02 5441 7585 Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707

Country Code: 27

Technical Support (OptiPlex, Latitude, Inspiron,

City Code: 11

Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700

Southeast Asian and Pacific Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34 City Code: 91

Technical Support, Customer Service, and Sales (Penang, Malaysia)

Website: support.euro.dell.com Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Website: support.euro.dell.com

604 633 4810

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46 City Code: 8

Switzerland (Geneva)

International Access Code: 00

Country Code: 41 City Code: 22

Technical Support for XPS 0771 340 340 Technical Support for all other Dell products 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 Employee Purchase Program (EPP) Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com Technical Support for XPS 0848 33 88 57 Technical Support (Home and Small Business) for all

other Dell products Technical Support (Corporate) 0844 822 844 Customer Care (Home and Small Business) 0848 802 202 Customer Care (Corporate) 0848 821 721

0844 811 411

Taiwan

Fax 022 799 01 90 Switchboard 022 799 01 01 Website: support.ap.dell.com E-mail: ap_support@dell.com

International Access

toll-free: 00801 86 1011

Code: 002 Country Code: 886

Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Care

Transaction Sales toll-free: 00801 65 1228 Corporate Sales toll-free: 00801 651 227

toll-free: 00801 60 1256

toll-free: 00801 60 1250

(option 5)

Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell

Thailand

International Access Code: 001

Country Code: 66

Trinidad/Tobago General Support 1-800-805-8035 Turks and Caicos

Islands

Precision) Technical Support (PowerApp, PowerEdge,

PowerConnect, and PowerVault)

Customer Care

Corporate Sales toll-free: 1800 006 009 Transaction Sales toll-free: 1800 006 006

General Support toll-free: 1-866-540-3355

Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Customer Care website:

support.euro.dell.com/uk/en/ECare/form/home.asp

toll-free: 1800 0060 07

toll-free: 1800 0600 09

toll-free: 1800 006 007

(option 7)

U.K. (Bracknell)

International Access Code: 00

Country Code: 44 City Code: 1344

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Specifications

Tape Drive Capacity and Performance Media Specifications and Compatibility Mechanical Specifications Power Specifications Environmental Specifications

Tape Drive Capacity and Performance

Drive Model Tape Format

PowerVault LTO-2-024

*) Capacity and transfer rate given in native/compressed (assuming 2:1 compression)

Ultrium Gen. 2 Ultrium Gen. 1

Capacity

200/400 GB 100/200 GB

Sustained Transfer Rate

24/48 MB/sec 16/32 MB/sec

Interface Type

Ultra160 Ultra160

Media Specifications and Compatibility

Drive Model Media Name Tape Length

PowerVault LTO-2-024

LTO Ultrium Generation 2 (Read/Write compatible) 609 m 200 GB/ 400 GB LTO Ultrium Generation 1 (Read/Write compatible) 609 m 100 GB/ 200 GB

(Native/compressed)

Mechanical Specifications

Standard drive mounting, internal drive:

Fits in 5.25-inch half-height standard drive bay. Standard mounting holes for a half-height drive.

Height/width/depth Weight

Internal drive: 41.3/146.0/214 mm (1.63/5.75/8.43 inch) 1.4 kg (3.2 lbs) External drive: 65/205/259 mm (2.56/8.1/10.2 inch) 3.0 kg (6.6 lbs)

Capacity

Power Specifications

Internal drive:

External drive: AC input, 50-60 Hz: 100 VAC / 0.6 A or 240 VAC / 0.3 A

Operating: 18 W Sleep mode with cartridge inserted: 9 W

Environmental Specifications

Operating +10 to +40 20 to 80 Storage -30 to +60 5 to 90 Transport -40 to +60 5 to 95

Temperature (

Rel. Humidity (%)

Glossary

Active Termination

ALDC Adaptive Lossless Data Compression. A hardware data compression method.

ASPI

Auto sensing

EEPROM GUI Graphical User Interface. Software which interacts with the user.

ID See SCSI ID. LVD

RWW

SCSI

SCSI ID

SLDC™ HBA Host Board Adapter. The SCSI interface board located in the server/PC

Enhanced SCSI termination that provides better stability and noise immunity of the electrical signals on the SCSI bus lines.

Advanced SCSI Programming Interface. Standard SCSI software that acts as a liaison between host adapters and SCSI device drivers. ASPI enables host adapters and device drivers to share a single SCSI hardware interface.

PowerVault LTO-2-024 feature that allows detection of the best transfer rate to use for optimizing performance on the SCSI bus.

Electrically Erasable Programmable Read Only Memory. An integrated circuit typically used to store configuration information.

Low Voltage Differential. A SCSI interface that provides better stability and noise immunity of the electrical signals on the SCSI bus. LVD also allows longer SCSI bus length and improved data rates.

Read While Write. All Tandberg tape drives automatically and internally read the data just being written to the tape to avoid writing to bad block.

Small Computer Signaling Interface. The PowerVault LTO-2-024 utilizes the SCSI Ultra160 interface which allows for a transfer rate of up to 160 MB/sec on the bus.

A unique identifier assigned to SCSI devices that enables them to communicate with a computer when they are attached to a host adapter via the SCSI bus. Each SCSI host adapter board has eight available SCSI IDs with numbers 0 through 7 (or 0 through 15 for Wide SCSI adapters). Usually the host adapter itself is assigned SCSI ID 7.

Streaming Lossless Data Compression. The hardware data compression method specified as the standard for the two Ultrum tape formats and thus used with the PowerVault LTO-2-024 tape drives.

Operation

Front LED Indicators Tape Cartridge Operation Handling and Storing LTO Cartridges Cleaning the Tape Drive

Front LED Indicators

Figure 1: Status indicators (LEDs)

Table 1: Front LED behaviour during normal operation

Drive State

Normal operation

LED-test. The LEDs are turned ON briefly.

Power-On Self-Test in progress Flashing OFF OFF OFF Cartridge not loaded ON OFF OFF OFF

Cartridge not loaded, Drive needs cleaning

Cartridge loaded, no activity ON OFF OFF OFF

Cartridge loaded, no activity Drive needs cleaning

Cartridge loaded, activity ON Flashing OFF OFF Cartridge loaded, activity

Drive needs cleaning

READY LED

(Green)

ON ON ON ON

ON OFF ON OFF

ON Flashing ON OFF

ACTIVITY LED

(Green)

CLEAN LED (Amber)

FAULT LED

(Amber)

Cleaning cartridge loaded, Activity OFF Flashing ON OFF

Cartridge loading or unloading ON Flashing OFF OFF

Cartridge loading or unloading Drive needs cleaning

LED's are turned on during boot process briefly, then the Ready and Activity LEDs operate till the POST is complete.

A solid amber Clean LED indicates that the drive needs cleaning. In most cases it will continue to operate normally if

cleaned within a short time.

ON Flashing ON OFF

Table 2: Front LED behaviour during firmware update operations

Drive State

FW updates

Firmware download Firmware download

in progress

in progress,

drive needs cleaning

Frimware update Firmware update

in progress

in progress,

drive needs cleaning

Firmware download refers to the transfer of firmware from the host to the drive

Firmware update refers to the drive incorporating the new firmware (storing in flash memeory)

READY LED

(Green)

ACTIVITY LED

(Green)

Flashing OFF OFF OFF

Flashing OFF ON OFF

Flashing Flashing OFF OFF

Flashing Flashing ON OFF

CLEAN

LED

(Amber)

FAULT LED

(Amber)

Table 3: Front LED behavior during error conditions

Drive State

Error conditions

Cleaning cartridge loaded, Cleaning failed

READY LED

(Green)

ACTIVITY LED

(Green)

OFF OFF ON OFF

CLEAN

LED

(Amber)

FAULT LED

(Amber)

Unrecoverable failure OFF OFF OFF Flashing Unrecoverable failure

Drive needs cleaning

OFF OFF ON Flashing

Firmware download or update failure Flashing Flashing OFF Flashing Firmware download or update failure

drive needs cleaning Maximum operating temperature

exceeded

Maximum operating temperature exceeded, drive needs cleaning

Media Error (wrong or harmed media)

Flashing Flashing ON Flashing

ON OFF OFF ON

ON OFF ON ON

ON Flashing OFF Flashing

Media Error (wrong or harmed media)

ON Flashing ON Flashing

Drive needs cleaning

The fault LED must be solid ON to indicate an over temperature condition. If a tape is loaded, it will be ejected. This

LED will remain on until the drive temperature drops below a secondary temprature limit.

CAUTION: During firmware update, the power to the drive must not be switched off. Switching it off will cause the drive to become inoperative.

Ready LED

The Ready LED indicates that the drive is connected to the power supply. It may be turned off during an error condition. However, at least one LED will be lit when the drive is connected to power.

Activity LED

When the Activity LED is ON and the Fault LED is off, the drive is performing an operation. The Eject button should not be pressed as the operation will be aborted, unless the application has disabled the Eject function during operation. If aborted during a write operation, the written data may be incorrectly terminated resulting in errors if an attempt is made to restore the data.

Clean LED

When the Clean LED is steady on, the drive is indicating that it needs cleaning by a cleaning cartridge. The Clean LED will be turned on by:

100 hours of tape operation since last cleaning. Media Management determined a suspect cleaning condition.

A fault situation where cleaning should be done to recover. When the Clean LED is on, a cleaning cartridge should be run before any other tape activity is attempted. Once lit, the Clean LED can only be turned off by running a cleaning cartridge. A power cycle will not clear the Clean LED.

Fault LED

If the Fault LED is lit, see Troubleshooting.

Tape Cartridge Operation

Use only certified quality cartridges for the PowerVault LTO-2-024 tape drives. Do not use worn or audibly noisy cartridges. Cartridges which frequently require rewriting of large numbers of data-blocks per track should also be discarded.

Loading a Data Cartridge

The cartridge must be inserted with the label facing up and the tape dust cover towards the LEDs as shown below. The drive has a semi-soft loading mechanism: Slide the cartridge slowly into the drive until it stops firmly, then let go. The cartridge will then move back a very short distance. The drive, once it has detected the cartridge, will lock the cartridge and move it down into the drive mechanism. The tape threading will then take place and the motor sound may be heard.

Once a cartridge is detected by the Drive, the Activity LED will start flashing, and continue flashing until the tape is fully threaded into the drive. With a brand-new tape, the drive will initialize the tape, spending some extra time until the Activity LED is turned off.

To prevent damage to the drive or the cartridge:

DO NOT use excessive force

Ensure that you insert the cartridge in the correct orientation

Do not drop the drive or the cartridge (handle with care)

Figure 2: Cartridge insertion

Ejecting a Data Cartridge

The cartridge can be ejected either by pressing the Eject button located on the drive’s front panel, or by an Unload SCSI command. The drive automatically rewinds and ejects the cartridge.

Notice: For the integrity of your backups and restores, do not press the Eject button when the Activity LED is flashing.

Note: Some backup applications issue a command to the drive that prevents the Eject button from ejecting the tape. If the tape does not eject, try using the commands in your backup software.

Figure 3: Location of the eject button

Write Protecting the Cartridge

The LTO cartridge can be write-protected by moving the tab as indicated in the figure below.

Figure 4: LTO cartridge write protect switch

A = Tape Window. The window is spring loaded and closed when the cartridge is not inserted. B = Write Protect Switch. The picture shows the switch in the non-protected position. When it is write protected, the

switch is to the right and the area is red.

Handling and Storing LTO Cartridges

To improve data reliability and cartridge lifetime, it is important to handle and store the cartridges properly.

Do not drop the cartridges.

Ensure that the cartridges are stored in a clean environment away from dirt, dust, or moisture.

It is recommended to store cartridges in their protective case.

Do not expose the cartridge to direct sunlight or excessive heat sources.

Do not touch the tape media inside a cartridge.

Prior to use, the LTO cartridge should be adapted to the operating environment for a time at least equal to the

period it has been out of the operating environment outside and above 10ºC – 35ºC (up to a maximum of 24

hours). Recommended operating temperature is 25ºC or below (see tape drive specifications).

Replace worn or excessively noisy LTO cartridges.

Store the LTO cartridge in a cool and dry environment. Avoid high temperatures. Recommended maximum

temperature is 25ºC/77ºF and 50 % RH humidity.

Do not store the LTO cartridge near devices such as computer monitors, TV sets, or loudspeakers with strong

magnetic fields (not exceeding 4000/A/m).

Cleaning the Tape Drive

A standard LTO type cleaning cartridge is included with your tape drive. Before use, the cleaning cartridge should be

conditioned to the operating environment for a time at least equal to the period it has been outside the operating

environment and outside or above 10ºC – 35ºC (up to a maximum of 24 hours). Recommended operating temperature is 25ºC/77ºF or below (see tape drive specifications).

Recommended Cleaning Interval

If the Clean LED is On, a head cleaning is recommended (the drive is still fully operational with this LED steady On). The LED is triggered after 100 hours of tape use, if the Media Management Algorithm has detected severely degraded write performance, or if a hard read/write error has occurred. The LED is not turned off by a power cycle and is only reset when cleaning has completed successfully.

Cleaning Procedure

Figure 5: Activity and Clean LEDs

A= Activity LED B= Clean LED

1. Load the cleaning cartridge into the PowerVault LTO-2-024 tape drive.

2. The cleaning process will begin automatically. This is indicated by the front LEDs on the product as seen in figure 5.

3. The Clean LED will be OFF if the cleaning was successful ((up to 3 minutes).

4. The cartridge may be ejected by pushing the Eject button, when cleaning is complete.

Note: The cleaning cartridge can only be used 50 times. If an expired cleaning cartridge is inserted the Clean LED will remain on and the cleaning cartridge will not be ejected. Press the Eject button to eject the cleaning cartridge.

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Initial release: 1 October 2001 Last Revised: 18 November 2005

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