Dell PowerVault DP600 User Manual

Dell™ PowerVault™ 600 Systems

Hardware Owner’s Manual

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; Microsoft, Windows and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2009 P/N CX181 Rev. A01

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

System Orientation . . . . . . . . . . . . . . . . . . . 12

Other Information You May Need

. . . . . . . . . . . . 12

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages

. . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . 14

. . . . . . . . . . . . 17

. . . . . . . . . . 19

. . . . . . . . . . . 20

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages

. . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . . . . . . 46

. . . . . . 13

Alert Messages . . . . . . . . . . . . . . . . . . . . . 46

Contents 3

2 Using the System Setup Program . . . . . . 47

Entering the System Setup Program . . . . . . . . . . . 47

Responding to Error Messages

Using the System Setup Program

. . . . . . . . . . 47

. . . . . . . . . 48

System Setup Options

Main Screen

CPU Information Screens

Integrated Devices Screen

Serial Communication Screen

System Security Screen

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module

BMC Setup Module Options

. . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . 51

. . . . . . . . . . . . . 52

. . . . . . . . . . . 54

. . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . 56

. . . . . . . . . . . . 56

. . . . . . . . . . . . . 59

. . . . . . . . . . . . 60

. . . 61

. . . . . . . . . . 61

. . . . . . . . . . . . 61

3 Installing System Components . . . . . . . . 63

Recommended Tools . . . . . . . . . . . . . . . . . . 63

4 Contents

Opening and Closing the System

Removing the Bezel

. . . . . . . . . . . . . . . . 64

Removing the Peripheral Bay Panel (Tower Only)

. . . . . . . . . . . . . . . . . . . . 66

Installing the Peripheral Bay Panel (Tower Only)

Installing the Bezel

. . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . 64

Opening the System . . . . . . . . . . . . . . . . 67

Closing the System

. . . . . . . . . . . . . . . . . 68

Hot-Plug Hard Drives

Before You Begin

Removing a Drive Blank

Installing a Drive Blank

. . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . 72

Removing a Hot-Plug Hard Drive

Installing a Hot-Plug Hard Drive

Replacing a Hard-Drive Carrier

. . . . . . . . . . . . . 74

Removing a Hard Drive From a Hard-Drive Carrier

. . . . . . . . . . . . . . . . . . . . . . . 74

Installing a SAS Hard Drive Into a SATAu Drive Carrier

. . . . . . . . . . . . . . . . . . . . 74

Installing a SATA Hard Drive Into a SATA Drive Carrier

. . . . . . . . . . . . . . . . . . . . 76

Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier

Power Supplies

Removing a Power Supply

Installing a Power Supply

. . . . . . . . . . . . . . . . . . . . . 79

. . . . . . . . . . . . . 79

. . . . . . . . . . . . . 80

Removing the Power Supply Blank

Installing the Power Supply Blank

. . . . . . . . . 72

. . . . . . . . . . 72

. . . . . . . 77

. . . . . . . . 81

. . . . . . . . . 81

Fans

. . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Removing and Installing a Fan

. . . . . . . . . . . 83

Removing or Installing the Cooling Shroud Fan

Expansion Cards

Installing an Expansion Card

Removing an Expansion Card

. . . . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . 88

. . . . . . . . . . . 90

. . 85

Contents 5

Internal SCSI Tape Backup Unit . . . . . . . . . . . . . 91

Removing an Internal SCSI Tape Backup Unit

Installing an Internal SCSI Tape Backup Unit

. . . 91

. . . 93

Optical Drive

Removing an Optical Drive

Installing an Optical Drive

Diskette Drive

Removing the Diskette Drive

. . . . . . . . . . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . 94

. . . . . . . . . . . . . 95

. . . . . . . . . . . . . . . . . . . . . . 97

. . . . . . . . . . . . 97

Installing the Diskette Drive Into the Drive

. . . . . . . . . . . . . . . . . . . . . . . 99

Carrier

Installing the Diskette Drive

System Battery

. . . . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . 99

Replacing the System Battery

Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . 103

Removing the Cooling Shroud

Installing the Cooling Shroud

Fan Brackets

. . . . . . . . . . . . . . . . . . . . . . . 105

. . . . . . . . . . . . 105

Removing the Center Fan Bracket

Replacing the Center Fan Bracket

Removing the Back Fan Bracket

Replacing the Back Fan Bracket

. . . . . . . . . . . 101

. . . . . . . . . . . 103

. . . . . . . . . 105

. . . . . . . . . 106

. . . . . . . . . . 106

6 Contents

Memory

. . . . . . . . . . . . . . . . . . . . . . . . . 107

General Memory Module Installation Guidelines

. . . . . . . . . . . . . . . . . . . . . 109

Non-Optimal Memory Configurations

Memory Sparing Support

Memory Mirroring Support

Installing Memory Modules

Removing Memory Modules

. . . . . . . 109

. . . . . . . . . . . . . 109

. . . . . . . . . . . . . 110

. . . . . . . . . . . . 110

. . . . . . . . . . . . 112

RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . 113

Removing a RAC Card

Installing a RAC Card

. . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . 114

Activating the Integrated NIC TOE

Microprocessor

. . . . . . . . . . . . . . . . . . . . . 117

Replacing a Processor

1x8 SAS Backplane Board

. . . . . . . . . . . 116

. . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . 121

Removing the 1x8 SAS Backplane Board

Installing the 1x8 SAS Backplane Board

Optional 1x2 Flex Bay Drive Bracket

. . . . . . . . . . 123

Removing the 1x2 Flex Bay Drive Bracket

Installing the 1x2 Flex Bay Drive Bracket

SAS Controller Daughter Card

. . . . . . . . . . . . . 126

Replacing the SAS RAID Controller Daughter Card Battery

. . . . . . . . . . . . . . . . . . . . 126

Removing the SAS Controller Daughter Card

Installing the SAS Controller Daughter Card

Cabling the SAS Backplane Boards

Cable Requirements

. . . . . . . . . . . . . . . . 129

. . . . . . . . . . 129

Cabling the SAS Controller (Non-RAID)

Cabling the SAS RAID Controller

. . . . . 121

. . . . . 122

. . . . . 123

. . . . . 125

. . . 127

. . . 129

. . . . . . 130

. . . . . . . . . 130

Configuring the Boot Drive

. . . . . . . . . . . . . . . 133

Control Panel Assembly (Service-Only Procedure)

Removing the Control Panel Assembly

Installing the Control Panel Assembly

System Board (Service-Only Procedure)

Removing the System Board

Installing the System Board

. . . . . . . . . . . . 136

. . . . . . . . . . . . 139

. . . . . . 133

. . . . . . . 135

. . . . . . . . 136

Contents 7

. . 133

Power Distribution Board (Service-Only Procedure) . . 141

Removing the Power Distribution Board

Installing the Power Distribution Board

. . . . . . 141

. . . . . . 142

4 Troubleshooting Your System . . . . . . . . 145

Safety First—For You and Your System . . . . . . . . . 145

Start-Up Routine

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . . 145

. . . . . . . . . . . . . . . . . 146

Troubleshooting IRQ Assignment Conflicts

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse

Troubleshooting Basic I/O Functions

. . . . . . . . . . . 148

. . . . . . . . . . . . 149

. . . . . . . . . . 150

Troubleshooting a Serial I/O Device

Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . 152

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

. . . . . . . . . . . 151

. . . . . . . . . . . . . 153

. . . . . . . . . . 154

. . . . . . . . . . . . 155

Troubleshooting System Cooling Problems

Troubleshooting a Fan

. . . . . . . . . . . . . . . 157

. . . . 146

. . . . . . . 147

. . . . . . . . 150

. . . . . . . 156

8 Contents

Troubleshooting System Memory

Troubleshooting a Diskette Drive

. . . . . . . . . . . . 158

. . . . . . . . . . . . 160

Troubleshooting an Optical Drive . . . . . . . . . . . . 162

Troubleshooting an External SCSI Tape Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . . . . 164

. . . . . 163

Troubleshooting a SAS or SAS RAID Controller Daughter Card

Troubleshooting Expansion Cards

Troubleshooting the Microprocessors

. . . . . . . . . . . . . . . . . . . . . . 166

. . . . . . . . . . . 168

. . . . . . . . . 169

5 Running the System Diagnostics . . . . . 173

Using Server Administrator Diagnostics . . . . . . . . 173

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . . 173

. . . . . . . . . . 174

. . . . . . . . . . . . 174

. . . . . . . . . . 174

. . . . . . . . . . . . . 175

. . . . . . . . . . . 175

. . . . . . . . . 175

6 Jumpers and Connectors . . . . . . . . . . . 177

System Board Jumpers . . . . . . . . . . . . . . . . . 177

System Board Connectors

. . . . . . . . . . . . . . . . 179

Contents 9

SAS Backplane Connectors . . . . . . . . . . . . . . . 182

Disabling a Forgotten Password

. . . . . . . . . . . . 183

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 185

Technical Assistance . . . . . . . . . . . . . . . . . . 185

Online Services

AutoTech Service

Automated Order-Status Service

Technical Support Service

. . . . . . . . . . . . . . . . . . . 185

. . . . . . . . . . . . . . . . . . 186

. . . . . . . . . 187

. . . . . . . . . . . . . 187

Dell Enterprise Training and Certification . . . . . . . 187

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 190

. . . . . . . . . . . . . . . . 187

. . . . . . . . . . . . . . . . . . . 187

. . . . . 188

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Index

10 Contents

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

About Your System 11

System Orientation

Figure 1-1 shows the rack and tower versions of your system. The illustrations in this document are based on the rack version, unless otherwise indicated.

Figure 1-1. Tower and Rack-Mount Orientations

1 system control panel (rack) 2 system control panel (tower)

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and

regulatory information. Warranty information may be included within this document or as a separate document.

•The

• CDs included with your system provide documentation and tools for

12 About Your System

Rack Installation Guide

with your rack solution describe how to install your system into a rack.

Getting Started Guide

up your system, and technical specifications.

configuring and managing your system.

and

Rack Installation Instructions

provides an overview of system features, setting

included

• Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates

first because they often supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program" on page 47.

<F10> Opens the utility partition, allowing you to run the system diagnostics.

See "Running the System Diagnostics" on page 174.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s

Guide for more information.

<Ctrl+R> Enters the RAID configuration utility, which allows you to configure an

optional RAID card. For more information, see the documentation for your RAID card.

About Your System 13

Table 1-1. Keystrokes for Accessing System Features (continued)

Keystroke Description

<Ctrl+S> Option is displayed only if you have PXE support enabled through the

System Setup Program (see "Integrated Devices Screen" on page 52). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this

keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

Front-Panel Features and Indicators

Figure 1-2 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Table 1-2 provides component descriptions.

Figure 1-2. Front-Panel Features and Indicators

14 About Your System

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Power-on indicator,

power button

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using

the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPIcompliant operating system, the power is turned off immediately after the power button is pressed.

2 NMI button Used to troubleshoot software and

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3 System identification

button

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

About Your System 15

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

4 LCD panel Provides system ID, status information,

and system error messages.

The LCD lights during normal system operation. Both the system management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC

power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

5 USB connectors (2) Connects USB 2.0-compliant devices

to the system.

6 Video connector Connects a monitor to the system.

7 Diskette drive Optional.

8 Hard drives Eight hot-pluggable bays for 3.5-inch

SAS or SATA hard drives connected to a 1x8 SAS backplane.

9 Flex bay Optional flex bay drive bracket with

1x2 SAS backplane for two additional

3.5-inch, hot-pluggable SAS or SATA hard drives.

10 Tape backup unit Optional half-height SCSI tape

backup unit (requires optional SCSI controller). Optional full-height SCSI tape backup unit also available.

11 Optical drive Optional.

16 About Your System

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.

Figure 1-3. Hard-Drive Indicators

Figure 1-3

. In RAID configurations, the drive-status

1 drive-status indicator

(green and amber)

2 green drive-activity

indicator

About Your System 17

Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: For non-RAID configurations, only the drive-activity indicator is active.

The drive-status indicator is off.

Table 1-3. Hard-Drive Indicator Patterns for RAID

Condition Drive-Status Indicator Pattern

Identify drive/preparing for removal

Drive ready for insertion or removal

Drive predicted failure Blinks green, amber, and off.

Drive failed Blinks amber four times per second.

Drive rebuilding Blinks green slowly.

Drive online Steady green.

Rebuild aborted Blinks green three seconds, amber three seconds, and

Blinks green two times per second

Off

off six seconds.

18 About Your System

Back-Panel Features and Indicators

Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-4. Back-Panel Features and Indicators

1 serial connector 2 video connector 3 USB connectors (4)

4 NIC1 connector 5 NIC2 connector 6 remote access

7 expansion-card slots (6) 8 system status

10 system status indicator

connector

13 power supply 1

indicator

11 power supply 2

(optional)

connector (optional)

9 system identification

button

12 power supply status

indicators

About Your System 19

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 47 for information about enabling, disabling, and configuring I/O ports and connectors.

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on.

The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred (see Table 1-4 and Figure 1-5).

Table 1-4. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to the

power supply.

20 About Your System

Figure 1-5. Redundant Power Supply Indicators

1 power supply status 2 power supply fault 3 AC line status

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-6. Table 1-5 lists the NIC indicator codes.

Figure 1-6. NIC Indicators

1 link indicator 2 activity indicator

About Your System 21

Table 1-5. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off

Link indicator is green The NIC is connected to a valid link partner on

Activity indicator is amber blinking

The NIC is not connected to the network.

the network.

Network data is being sent or received.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.

Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the system event log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 185.

22 About Your System

Table 1-6. LCD Status Messages

Code Text Causes Corrective Actions

N/A

E1000 FAILSAFE,

E1114 Temp Ambient Ambient system temperature

E1116 Temp Memory Memory has exceeded

E1210 CMOS Batt CMOS battery is missing, or

E1211 ROMB Batt RAID battery is either

E12

E1229 CPU # VCORE Processor # VCORE voltage

SYSTEM NAME

Call Support

nn XX

PwrGd Specified voltage regulator

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

is out of acceptable range.

acceptable temperature and has been disabled to prevent damage to the components.

the voltage is out of acceptable range.

missing, bad, or unable to recharge due to thermal issues.

has failed.

regulator has failed.

displays

This message is for information only.

You can change the system string in the System Setup program. See "Using the System Setup Program" on page 47.

See "Getting Help" on page 185.

See "Troubleshooting System Cooling Problems" on page 156.

See "Troubleshooting the System Battery" on page 154.

Reseat the RAID battery. See "Replacing the SAS RAID Controller Daughter Card Battery" on page 126, and "Troubleshooting System Cooling Problems" on page 156.

See "Getting Help" on page 185.

About Your System 23

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1310 RPM Fan ## RPM of specified cooling fan

is out of acceptable operating range.

E1313 Fan

Redundancy

E1410 CPU # IERR Specified microprocessor is

The system is no longer fanredundant. Another fan failure will put the system at risk of over-heating.

reporting a system error.

See "Troubleshooting System Cooling Problems" on page 156.

Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 156.

See your system’s

Information Update Tech Sheet located on

support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 185.

24 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1414 CPU #

Thermtrip

Specified microprocessor is out of acceptable temperature range and has halted operation.

See "Troubleshooting System Cooling Problems" on page 156. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 169.

NOTE: The LCD continues

to display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage

Baseboard Management Controller User’s Guide for

information about these utilities.

E1418 CPU #

Presence

E141C CPU Mismatch Processors are in a

Specified processor is missing or bad, and the system is in an unsupported configuration

configuration unsupported by Dell.

See "Troubleshooting the Microprocessors" on page 169.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

About Your System 25

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E141F CPU Protocol The system BIOS has

reported a processor protocol error.

E1420 CPU Bus PERR The system BIOS has

reported a processor bus parity error.

E1421 CPU Init The system BIOS has

reported a processor initialization error.

E1422 CPU Machine

Chk

E1610 PS # Missing No power is available from

E1614 PS # Status No power is available from

E1618 PS #

Predictive

E161C PS # Input

Lost

The system BIOS has reported a machine check error.

the specified power supply; specified power supply is improperly installed or faulty.

Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.

Power source for specified power supply is unavailable, or out of acceptable range

See "Getting Help" on page 185.

See "Troubleshooting Power Supplies" on page 155.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 155.

26 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1620 PS # Input

Range

Power source for specified power supply is unavailable, or out of acceptable range

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 155.

E1624 PS

Redundancy

The power supply subsystem is no longer redundant. If the last supply fails, the system

See "Troubleshooting Power Supplies" on page 155.

will go down.

E1710 I/O Channel

Chk

The system BIOS has reported an I/O channel

See "Getting Help" on page 185.

check error.

E1711 PCI PERR B##

D## F## PCI PERR

Slot #

E1712 PCI SERR B##

D## F## PCI SERR

Slot #

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in PCI slot #.

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at buss ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component that resides in slot #.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 168.

If the problem persists, the system board is faulty. See "Getting Help" on page 185.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 168.

If the problem persists, the system board is faulty. See "Getting Help" on page 185.

About Your System 27

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1714 Unknown Err The system BIOS has

determined that there has been an error in the system, but is unable to determine its origin.

E171F PCIE Fatal

Err B## D## F##

PCIE Fatal Err Slot #

E1810 HDD ## Fault The SAS subsystem has

E1811 HDD ## Rbld

Abrt

E1812 HDD ##

Removed

E1913 CPU &

Firmware Mismatch

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in slot #.

determined that hard drive ## has experienced a fault.

The specified hard drive has experienced a rebuild abort.

The specified hard drive has been removed from the system.

The BMC firmware does not support the CPU.

See "Getting Help" on page 185.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 168.

If the problem persists, the system board is faulty. See "Getting Help" on page 185.

See "Troubleshooting a Hard Drive" on page 164.

See "Troubleshooting a Hard Drive" on page 164. If the problem persists, see your RAID documentation.

Information only.

Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC.

28 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1A10 PBD Pwr

Cable

E1A14 SAS Cable A SAS cable A is unseated,

E1A15 SAS Cable B SAS cable B is unseated,

E1A16 SAS Cable FB Flex bay SAS cable is

E1A17 Pwr Cable FB Flex bay power cable is

The power distribution board power cable is unseated, missing, or bad.

missing, or bad.

unseated, missing, or bad.

Ensure that the power distribution board power cable is seated properly. If the problem persists, replace the power distribution board power cable. See "Installing the Power Distribution Board" on page 142.

Check the cable connection to the SAS backplane. See "Cabling the SAS Backplane Boards" on page 129.

Check the power cable connection to the flex bay backplane. See "Installing the 1x2 Flex Bay Drive Bracket" on page 125.

About Your System 29

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1A18 PDB Ctrl

Cable

E2010 No Memory No memory is installed in

E2011 Mem Config

Err

E2012 Unusable

Memory

E2013 Shadow BIOS

Fail

E2014 CMOS Fail CMOS failure. CMOS RAM

E2015 DMA

Controller

E2016 Int

Controller

E2017 Timer Fail Timer refresh failure. See "Getting Help" on

E2018 Prog Timer Programmable interval timer

E2019 Parity Error Parity error. See "Getting Help" on

The power distribution board control cable is unseated, missing, or bad.

the system.

Memory detected, but is not configurable. Error detected during memory configuration.

Memory is configured, but not usable. Memory subsystem failure.

The system BIOS failed to copy its flash image into memory.

not functioning properly.

DMA controller failure. See "Getting Help" on

Interrupt controller failure. See "Getting Help" on

error

Ensure that the power distribution board control cable is seated properly. If the problem persists, replace the power distribution board control cable. See "Installing the Power Distribution Board" on page 142.

Install memory. See "Memory" on page 107.

See "Troubleshooting System Memory" on page 158.

See "Getting Help" on page 185.

page 185.

See "Getting Help" on page 185.

page 185.

30 About Your System

+ 204 hidden pages

Dell PowerVault DP600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About Your System

System Orientation

Other Information You May Need

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages