Dell PowerVault DL2200 User Manual [en, de, es, fr]

Dell PowerVault Backup to

Disk Appliance Powered by

CommVault Simpana

Release Notes

Notes, Cautions, and Warnings

NOTE:

A NOTE indicates important information that helps you make better use of

your computer.

CAUTION:

instructions are not followed.

WARNING:

____________________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, PowerVault™, and OpenManage™ are trademarks of Dell Inc. Microsoft trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Broadcom or its affiliates in the United States, certain other countries, and/or the EU. CommVault CommCell Systems, Inc.

Other trademarks and trade names may be used in this publication to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

A CAUTION indicates potential damage to hardware or loss of data if

A WARNING indicates a potential for property damage, personal

, Windows®, Windows Server®, and Internet Explorer® are either

and NetXtreme II™ are among the trademarks of Broadcom Corporation and/

, and CommServe® are either trademarks or registered trademarks of CommVault

, Simpana®,

2011—06 Rev. A00

Critical System Information

Before troubleshooting issues with your system, ensure that the appliance software is up to date by running the CommVault Automatic Updates and the Dell PowerVault DL Backup to Disk Appliance Recovery and Update Utility at support.dell.com.

Table 1. Critical System Information and Workarounds

Issue Description Workaround/Solution Applies to

The system stops responding.

Error message is reported while updating very large files (1 terabyte or 2 terabytes) in Microsoft Windows Server

2008. The system may

experience significant performance degradation.

The system stops responding under certain backup loads. The system may be encountering a known issue with the Microsoft Windows Server 2008 operating system.

The problem occurs because the NT file system has reached the maximum number of extents.

While running very large backups with Simpana 8.0, the system may run out of free physical memory and become unresponsive.

Update the Window Server 2008 x64 Standard operating system to SP2 or later.

Update the Microsoft Window Server 2008 x64 Standard operating system to SP2 or later.

Download and install service pack 3 (SP3) or higher from your CommVault Maintenance Advantage account at dell.commvault.com/support.

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Release Notes

Table 1. Critical System Information and Workarounds (continued)

Issue Description Workaround/Solution Applies to

The Disk subsystem status may display an error in the Appliance Console.

If a SCSI controller is installed, a storage subsystem status error may appear on the Home tab of the Appliance Console. The appliance status in the left-lower corner of the console window may also display an error.

Download and run the Dell PowerVault Recovery and Update Utility (RUU) from support.dell.com.

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Installation and Setup Issues

Table 2. Installation and Setup Issues and Workarounds

Issue Description Workaround/Solution Applies to

Microsoft Windows displays amessage prompting the user to format a disk.

The Windows Device Manager may show a yellow exclamation mark next to the device named Microsoft 6to4 Adapter.

When a new virtual disk is detected on the appliance (whether created manually or automatically based on Disk Configuration Policy settings), Windows prompts the user to format the virtual disk.

This is a known issue. See the Microsoft Support article 932520 at support.microsoft.com.

CAUTION:

the option to format the disk may result in loss of data.

Click Cancel. The backup application configures the new virtual disk. To disable the alerts, click Start→ Run and type command prompt type

MOUNTVOL/n

You can safely ignore this error. To remove the warning, right-click this device and select Uninstall.

Selecting

cmd

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. At the

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Release Notes

Table 2. Installation and Setup Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

Drive configuration corrupted if appliance is shut down during automatic disk provisioning.

The Dell

PowerVault DL Backup to Disk Appliance Configuration Wizard displays an

error while configuring Simple Network Management Protocol (SNMP).

The Microsoft Windows Server 2008 Share and

Storage Management

wizard fails while configuring storage.

If the LUN is created and the system is shut down prior to Simpana

8.0 renaming the LUN, the unconfigured LUN remains as VDS_CREATED_00x.

The DL Backup to Disk

Appliance Configuration Wizard is

unable to stop the SNMP service.

Share and storage management is not supported.

Delete the unconfigured LUN in Dell OpenManage Server Administrator and let Simpana 8.0 autoprovision the remaining available physical disks.

Navigate back in the DL

Backup to Disk Appliance Configuration Wizard

and de-select Configure SNMP on this appliance. After the installation is complete, manually configure SNMP.

Use Dell OpenManage Server Administrator to configure storage.

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Release Notes

Table 2. Installation and Setup Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

The Simpana software needs to be installed or reinstalled.

The Dell

PowerVault DL Backup to Disk Appliance Configuration Wizard displays an

error while installing CommVault Simpana.

The Simpana software is preinstalled on the PowerVault DL2xxx system.

This issue may occur if the Internet browser (such as Microsoft Internet Explorer) is running.

NOTE:

To reinstall Simpana software on Dell PowerVault DL2xxx system, use the Dell PowerVault DL

Backup to Disk Appliance Recovery and Update Utility (RUU).

See the Dell PowerVault DL Backup to Disk Appliance Powered by CommVault Simpana User’s Guide at

support.dell.com/manual. Perform the following steps:

Exit all applications, including the browser, before continuing with

DL Backup to Disk

the

Appliance Configuration Wizard

Select

Back

to repeat

the step in the wizard.

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Release Notes

Deployment Issues

Table 3. Deployment Issues and Workarounds

Issue Description Workaround/Solution Applies to

A delay may occur during the startup of the:

• Dell PowerVault DL Backup to Disk Appliance Console

• Dell PowerVault DL Backup to Disk Appliance Configuration Wizard

• Dell PowerVault DL Backup to Disk Appliance Recovery and Update Utility

If a user without administrative rights sets the disk configuration policy to Automatic with confirmation, disk configuration does not occur.

A network timeout while downloading the Certificate Revocation List (CRL) may delay the launch of the applications. This issue occurs if the appliance is connected to a network with internet access through a proxy server.

Setting the configuration policy to Automatic with confirmation requires appropriate account permissions.

For the DL2000, allow sufficient time for the DL application to launch.

For the DL2100, download and run the latest version of RUU available at support.dell.com.

This feature is working as designed. Log on to the DL2xxx system with administrative privileges.

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Release Notes

Table 3. Deployment Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

The Simpana software reports:

Attempted an unsupported operation

Launching the Dell PowerVault DL Backup To Disk Appliance Console

may generate the following error:

Please complete the CommVault Software setup before running the Dell PowerVault DL Backup to Disk Appliance Console

This issue occurs when you attempt to join the DL2xxx system to an earlier version of the CommServe.

This error message occurs because an unexpected system shutdown or power failure on the DL2xxx system interrupts the remote installation of an agent. Use the CommVault installer located on the installation media to deploy the remote agents.

The Simpana software version of the Media Agent can only join a CommServe installed at the same version. Go to

documentation.commvaul t.com and under Release Books Online, click Simpana→ Upgrades→ Backward Compatibility.

Launch the Windows registry editor and delete the GalaxyInstaller subkey and its contents from the following location:

HKEY_LOCAL_MACHI NE\SOFTWARE\CommV ault Systems.

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Release Notes

Management Issues

Table 4. Management Issues and Workarounds

Issue Description Workaround/Solution Applies to

USB device is not recognized.

The CommVault Simpana software reports:

Invalid or missing device id

When a USB storage device is plugged into the system, a device drive letter does not automatically appear in the Windows explorer or within an application that uses the USB device.

Occurs when you enable a library within the storage resources of the CommVault CommCell console, and one or more mount paths associated with that library are offline.

Use the Windows Storage Manager to manually assign a device letter. Click

Start→ Administrative Tools→ Computer Management. Under Storage, click Disk Management. Right-click

the associated disk and select Change Drive Letter and Paths to assign an available drive letter to the USB device.

Before enabling the library, select the library in the CommCell console and verify that all the mount paths are online. Right click any offline mount path, if present, and select Properties. In the General tab, under Status, check the Enable Mount Path option.

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Release Notes

Table 4. Management Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

Log collection in the Appliance Console fails.

Software RAID is not supported.

Attempting to capture log files on the Support tab of the Appliance Console with this error condition causes the log capture to fail.

Only hardware RAID is supported.

Download and run the Dell PowerVault RUU available at support.dell.com. Select to option to install the DL Appliance applications.

Restart the Server Administrator DSM SA Data Manager services. For more information, see the OpenManage Server Administrator User’s Guide at support.dell.com/manuals.

For information about supported RAID controllers, see the DL

Backup to Disk Appliance Interoperability Guide at

support.dell.com/manuals.

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Release Notes

Table 4. Management Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

The Windows Event Log may report application error event 33.

Windows Event Log may report this error:

"Activation context

This error can be safely ignored.

DL2000

generation failed for "C:\Program Files\Commvault\ Galaxy\B ase\AddPrePostDr iveCmd.exe". Dependent Assembly Microsoft.VC80.D ebugCRT, processorArchite cture= "amd64",publicKe yToke= "1fc8b3b9a1e18e3 b",typ= "win32",version= "8.0.50727.762" could not be found."

The Appliance Management Console Compatibility Manager displays

the status as Wa rn in g after the system reboots.

The Broadcom firmware version field is blank on the

Appliance Compatibility Manager tab.

Download and run the Dell PowerVault Recovery and Update Utility (RUU) from support.dell.com to update the Dell applications.

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Release Notes

Table 4. Management Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

A foreign drive warning is displayed after an internal Logical Unit Number (LUN) is migrated to an external array.

System stops responding.

The Server Administrator 6.2 stops responding.

When the disk configuration policy is set to

Automatic with confirmation,

Simpana does not prompt the user to confirm the creation of a hotspare in slot 0.

Automatic disk configuration fails if the Media Agent services on the appliance are stopped.

Internal LUNs and external LUNs reside in separate libraries and as a result cannot be automatically migrated. Moving internal LUNs to an external enclosure, and vice versa, is not supported.

When the system is configured with NIC teaming, non-paged pool utilization continues to increase until the system stops responding.

This occurs when the Server Administrator DSM SA Data Manager stops responding.

The system automatically creates a hotspare without prompting the user.

An internal LUN can only be migrated to the internal slots of another PowerVault DL appliance within the same CommCell.

Update the Broadcom teaming driver contained in the Broadcom NetXtreme II Family of Adapters driver

14.1.5 or later.

Download and install Open Manage Server Administrator 6.4 or later located at

support.dell.com/support/ downloads.

This feature is working as designed.

Start the Media Agent services.

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Release Notes

Table 4. Management Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

The backup application may generate two notifications if a hot spare disk is removed from the enclosure.

The Books Online documentation supplied with the CommVault installation media may be outdated.

Acknowledge both notifications. No other action is necessary.

See the CommVault support website at

documentation.commvaul t.com/dell for the latest

information.

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Upgrade Issues

Table 5. Upgrade Issues and Workarounds

Issue Description Workaround/Solution Applies to

Upgrading from Simpana 8.0 to 9.0 fails with the error message:

An upgrade script returned an Error. Setup cannot continue...

Clicking on the View Log File link indicates an issue with SQL during the upgrade process. This issue is due to a change in the database used in Simpana 8.0 when upgrading to Simpana 9.0.

Prior to upgrading from Simpana 8.0 to 9.0 first ensure your appliance has been updated to Simpana

8.0 Service Pack 5 (SP5). The service pack can be found at

dell.commvault.com/supp ort or can be installed

using Simpana automatic updates. See the Simpana documentation for additional information on applying updates.

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Release Notes

Table 5. Upgrade Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

When creating a deduplication storage policy a pop-up message displays the following text:

This occurs when trying to create a deduplication storage policy in CommVault Simpana

8.0 SP4 after upgrading from Simpana 7.0.

Install a CommVault Simpana 8.0 deduplication license.

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Failing to allocate Deduplicatio n license when creating SID Store for copy [Dedup]

The Configuration Status is Unknown in the Dell PowerVault DL Backup to Disk Appliance Console.

While running the RUU to update the appliance, a pop-up window appears:

This feature is only available in CommVault Simpana 8.0 SP4 and later. For earlier versions, the Configuration Status can be ignored.

This issue occurs when the Virtual Disk Service (VDS) is shut down by the RUU.

Upgrade to CommVault Simpana 8.0 SP4 or later.

This message is routine and does not affect the stability of the appliance.

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COM Surrogate stopped working and was closed

The RUU may display an error when run during initial deployment.

The RUU fails if it is run before the DL Backup to

Disk Appliance Configuration Wizard

has completed successfully.

Perform the following steps:

Run the

Disk Appliance Configuration Wizard

Run the RUU to update the appliance.

DL Backup to

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Release Notes

Table 5. Upgrade Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

The RUU option to reinstall the backup application is disabled.

If the RUU detects that the backup application is already installed on the system, the option to install the backup application is disabled.

To repair the CommVault software installation, see the Dell PowerVault DL

Backup to Disk Appliance Powered by CommVault Simpana User’s Guide at

support.dell.com/manuals.

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Recovery Issues

Table 6. Recovery Issues and Workarounds

Issue Description Workaround/Solution Applies to

The following message appears during the restore database step of disaster recovery:

The path(s) for the data files to be restored is not vaild. Please enter a valid restore path

This occurs due to the change in the location of the database after upgrading from Simpana

8.x to 9.x.

Navigate to the Restore

Database tab in the CommserveDisasterRecov eryGUI window. Click the ... to change the Restore Pat h from the original

restore path to the location of the Simpana

9.x database. For example,

C:\Program Files\MSSQL2008DATA\ Data\CommServe

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Release Notes

Table 6. Recovery Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

Recovery installation of the Simpana 9.0 software fails in the Appliance

Configuration Wizard

recovery mode.

The Windows application event log reports a sideby-side error on VC90.CRT. This issue is due to missing support files on the system necessary to complete the reinstallation of Simpana.

Exit the Configuration Wizard.

Invoke the registry

Start

editor. Click

Run

and type

regedit

Locate and delete the

→

following registry key:

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HKLM\Software\Dell\P owerVault\Appliance\DL Configured

Open a Windows

Explorer and browse to the following folder:

C:\install\CommVault\ Simpana\Disk1\WinX6 4\Bin\VCRedist\ amd64\

Double-click on the following executable:

install.exe

Choose the default

options to complete the installation.

Rerun the Recovery and Update Utility.

Release Notes

Table 6. Recovery Issues and Workarounds (continued)

Issue Description Workaround/Solution Applies to

SNMP Services fail to configure during a recovery installation of the appliance using the Recovery and Update Utility. The Configuration Wizard reports:

In order for the

Appliance Configuration Wizard

to configure SNMP services the Dell OpenManage Server Administrator application must first be installed.

If you choose to not install Server Administrator during the recovery, uncheck the option to automatically configure SNMP during the Appliance Configuration Wizard.

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An error occurred while configuring SNMP...

Release Notes

Dell PowerVault Backup to

Disk Appliance Powered by

CommVault Simpana

发行说明

注、小心和警告

注：

“注”表示可以帮助您更好地使用计算机的重要信息。

小心：

“小心”表示如果不遵循说明，就有可能损坏硬件或导致数据丢失。

警告：

“警告”表示可能会造成财产损失、人身伤害甚至死亡。

____________________

未经 Dell Inc. 书面许可，严禁以任何形式复制这些材料。本文中使用的商标：Dell™、 DELL 徽标、 PowerVault™ 和 OpenManage™ 是 Dell Inc. 的商

标。 Microsoft Corporation 在美国和 / 或其他国家和地区的商标或注册商标。 Broadcom 是 Broadcom Corporation 和 / 或其附属机构在美国、某些其他国家和地区和 / 或欧盟的商标。

CommVault

或注册商标。

本出版物中述及的其它商标和商品名称是指拥有相应商标和商品名称的公司或其产品。 Dell Inc. 对不属于自己的商标和商品名称不拥有任何所有权。

2011—06 Rev. A00

、 Windows® 和 Windows Server® 以及 Internet Explorer® 是 Microsoft

、Simpana®、CommCell® 以及 CommServe® 是 CommVault Systems, Inc. 的商标

和 NetXtreme II™

关键系统信息

在开始排除系统中的故障前，运行 CommVault Automatic Updates 和 support.dell.com 上的 Dell PowerVault DL Backup to Disk Appliance Recovery and Update Utility 来确保设备软件已更新到最新版本。

表 1. 关键系统信息和解决方法

故障说明解决方法 / 解决方案适用于

系统停止响应。系统在某些备份负载

下停止响应。系统在

Microsoft Windows Server 2008 操作系统

下使用时可能会遇到已知的问题。

在 Microsoft

Windows Server 2008 中更新很大

的文件（1 TB 或 2 TB）时会报告

错误消息。

系统的性能可能会显著降低。

磁盘子系统状态可能在设备控制台中显示一个错误。

出现问题的原因是 NT 文件系统已达到最大数量限制。

当用 Simpana 8.0 运行非常大的备份时，系统可能会耗尽可用物理内存并失去响应。

如果安装了 SCSI 控制器，存储子系统状态错误会显示在设备控制台的 Home （主页）选项卡上。控制台窗口的左下角中的设备状态也会显示错误。

将 Window Server 2008 x64

Standard 操作系统更新到 SP2 或更高版本。

将 Microsoft Window Server 2008 x64 Standard 操作系统

更新到 SP2 或更高版本。

https://dell.commvault.com/s upport 下载并安装 Service

Pack 3 (SP3) 或更高版本。

从 support.dell.com 下载并运行 Dell PowerVault

Recovery and Update Utility (RUU)。

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版本注释

安装和设置问题

表 2. 安装和设置问题及解决方法

故障说明解决方法 / 解决方案适用于

Microsoft Windows

显示一条消息，提醒用户对磁盘格式化。

Windows

器可能会在名称为

Microsoft 6to4 Adapter

显示一个黄色感叹号。

在磁盘自动配置过程中，如果关闭设备将破坏驱动器配置。

设备管理

的设备旁

当在设备程序上检测到新的虚拟磁盘时（无论是根据磁盘配置策略设定而手动或自动创建的）， Windows 会提示该用户对虚拟磁盘格式化。

这是一个已知的问题。请参阅

support.microsoft.com

上的 Microsoft Support 支持文章 932520。

如果已创建 LUN 同时系统在 Simpana 8.0 重命名 LUN 前关闭，则此未配置的 LUN 将仍保持为 VDS_CREATED_00x。

小心：

格式化磁盘会导致数据丢失。

单击 Cancel （取消）。备份应用程序将配置该新建的虚拟磁盘。要禁用这

些警告，单击 “Start” （开始） → “Run” （运行）并键入 cmd。在

命令行提示中，键入

选择该选项

MOUNTVOL/n。

您可以安全地忽略此错

误。要移除此警告，

可右键单击此设备并选择

卸载。

在 Dell OpenManage

Server Administrator 中删

除未配置 LUN，并让

Simpana 8.0 自动配置余

下的可用物理磁盘。

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DL2200

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DL2200

版本注释

表 2. 安装和设置问题及解决方法（续）

故障说明解决方法 / 解决方案适用于

当配置简单网络管理协议 (Simple

Network Management

Protocol, SNMP) 时

Dell PowerVault DL Backup to Disk Appliance Configuration

Wizard （Dell

PowerVault DL Backup to Disk

Appliance 配置

向导）显示了一个错误。

当配置存储器时

Microsoft Windows Server 2008 Share

and Storage Management 向导

失败。

需要安装或重新安装 Simpana 软件。

DL Backup to Disk Appliance Configuration Wizard

（DL Backup to Disk

Appliance 配置向导）

无法停止 SNMP 服务。

不支持共享和存储管理。

Simpana 软件已预安装在 PowerVault DL2xxx 系统上。

在 DL Backup to Disk

Appliance Configuration Wizard （DL Backup to

Disk Appliance 配置向导）中返回，然后在该设备上取消选中

“Configure SNMP”。在

安装完成后，手动配置 SNMP。

使用 Dell OpenManage Server Administrator 配置存储设备。

注：

要在 Dell PowerVault DL2xxx 系统上重新安装 Simpana 软件，请使用

Dell PowerVault DL Backup to Disk Appliance Recovery

and Update Utility (RUU)。

请参阅

support.dell.com/manual

上的《Dell PowerVault DL Backup to Disk

Appliance Powered by CommVault Simpana 用

户指南》。

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DL2200

版本注释

表 2. 安装和设置问题及解决方法（续）

故障说明解决方法 / 解决方案适用于

当安装 CommVault Simpana 时

Dell PowerVault DL Backup to Disk Appliance Configuration

Wizard （Dell

PowerVault DL Backup to Disk

Appliance 配置

向导）显示了一个错误。

如果互联网浏览器

（例如 Microsoft

Internet Explorer）正在运行则会发生此问题。

请执行以下步骤：

在继续 DL Backup to

Disk Appliance Configuration Wizard

（

DL Backup to Disk

Appliance

前退出所有应用程序，包括浏览器。

选择 “ 重复向导中的步骤。

配置向导）

Back

”（后退）

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部署问题

表 3. 部署问题和解决方法

故障说明解决方法 / 解决方案适用于

启动以下程序时可能会发生延迟：

• Dell PowerVault DL Backup to Disk Appliance Console

• Dell PowerVault DL Backup to Disk Appliance Configuration

Wizard

向导）

• Dell PowerVault DL Backup to Disk Appliance Recovery and Update Utility

（配置

下载证书吊销列表 (Certificate Revocation

List, CRL) 时的网络超

时可能会延迟应用程序的启动。如果设备所连接的网络通过代理服务器访问 Internet，可能会出现此问题。

对于 DL2000，请给 DL 应用程序足够的时间来启动。

对于 DL2000，请下载并运行位于 support.dell.com 的最新版本的 RUU。

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版本注释

表 3. 部署问题和解决方法（续）

故障说明解决方法 / 解决方案适用于

如果没有管理权限的用户将磁盘配置策略设置为自动确认，则不会进行磁盘配置。

Simpana 软件报告：

尝试进行不支持的操作

Dell

启动

owerVault DL

P Backup To Disk Appliance Console

时可能会发生以下错误：

运行 Dell PowerVault DL Backup to Disk Appliance Console 之前，请完成 CommVault Software 的安装

将配置策略设置为自动确认需要相应的帐户权限。

在您尝试将 DL2xxx 系统加入到早期版本 CommServe 时发生此问题。

出现此错误消息的原因

DL2

xxx

是系统关闭或电源故障中断了代理程序的远程安装。使用安装介质上的

CommVault

部署远程代理。

系统上意外

安装程序

此功能按设计工作。以管理员权限登录到 DL2xxx 系统。

Media Agent 的 Simpana 软件版本只能加入已安装同一版本的 CommServe 中。请转至

documentation.commvaul t.com，在 “Release

Books Online”之下，单

击 “Simpana” →

“Upgrades”（升级） → “Backward

Compatibility”（向后兼容）。

启动 Windows 注册表编辑器，并在以下位置删除

GalaxyInstaller 子项及其内容：

HKEY_LOCAL_MACHI NE\SOFTWARE\Comm

Vault Systems。

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DL2200

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DL2200

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DL2200

版本注释

管理问题

表 4. 管理问题和解决方法

故障说明解决方法 / 解决方案适用于

未识别 USB 设备。

CommVault Simpana 软件报

告：

Invalid or missing device id

（无效或丢失的

设备 ID）

USB 存储设备插入系统后，设备驱动器号没有自动出现在 Windows 资源管理器或使用该 USB 设备的应用程序中。

如果启用 CommVault

CommCell 控制台存储资源中的程序库，且一个

或多个与该程序库相关的安装路径为脱机，则会发生此问题。

使用 “Windows Storage Manager”（ Windows 存储管理器）手动分配设备驱动器号。单击 “Start”

（开始） →

“Administrative Tools”

（管理工具） →

“Computer

Management”（计算机管

理）。在 “Storage”

（存储）下，单击 “Disk

Management”（磁盘管理）。右键单击相关磁盘，然后选择 “Change

Drive Letter and Paths”

（更改驱动器号和路径），

为 USB 设备分配可用的驱动器号。

启用程序库前，选择 CommCell 控制台中的程序库，并验证所有安装路

径是否为联机。在任意脱机安装路径（如果有）上单击鼠标右键，选择

“Properties”（属性）。

在 “Status”（状态）下，“General” tab

（常规）选项卡中，选中

“Enable Mount Path”

（启用安装路径）选项。

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表 4. 管理问题和解决方法（续）

故障说明解决方法 / 解决方案适用于

在设备控制台中日志收集失败。

不支持软件 RAID。

尝试在带有此错误条件的设备控制台的支持选项卡上捕获日志文件会

造成此日志捕获失败。

仅支持硬件 RAID。有关支持的 RAID 控制器

下载并运行位于

support.dell.com 的 Dell PowerVault RUU。选择安

装 DL Appliance 应用程序的选项。

重新启动 Server

Administrator DSM SA Data Manager 服务。有关

详情，请参阅

support.dell.com\manuals

上的《OpenManage Server Administrator 用户指南》。

详情，请参阅 support.dell.com/manuals

上的《DL Backup to Disk Appliance 互操作性

指南》。

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表 4. 管理问题和解决方法（续）

故障

Windows 事件日志可能报告

应用程序错误事件 33。

在系统重新引导后， Appliance

Management Console Compatibility

Manager 显示状

态为 Warning

（警告）。

内部逻辑单元号

码 (Logical Unit Number, LUN) 迁

移到外部阵列后，系统显示外来驱动器警告。

说明解决方法 / 解决方案适用于

Windows

告这个错误：

事件日志可能报

您可以忽视此错误。

"对

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"C:\Program Files\Commvault\G alaxy\B ase\AddPrePostDri veCmd.exe"

激活上下文生成失败。无法找到

Dependent Assembly Microsoft.VC80.De bugCRT, processorArchitec ture= "amd64",publicKey Toke= "1fc8b3b9a1e18e3b ",typ= "win32",version= "8.0.50727.762"

在 Appliance Compatibility Manager

选项卡上的 Broadcom 固件版本字段为空白。

内部 LUN 和外部 LUN 驻留在不同的程序库，因此无法自动迁移。不支持将内部 LUN 移到外部存储设备，反之亦然。

。

从 support.dell.com 下载并运行 Dell PowerVault

Recovery and Update Utility (RUU) 以更新

Dell 应用程序。

内部 LUN 只可迁移到同一 CommCell 中另一 PowerVault DL 设备的内部插槽。

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表 4. 管理问题和解决方法（续）

故障说明解决方法 / 解决方案适用于

支

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系统停止响应。使用 NIC 组队配置系统

时，非分页池利用率会继续增加，直至系统停止响应。

Server Administrator 6.2

停止响应。

当磁盘配置策略设置为

“Automatic with

confirmation”

（自动确认）时，

Simpana 不会提示用户在插槽 0 创建热备用。

如果媒介代理 (Media Agent) 服务在设备上停止了，自动磁盘配置将失败。

如果热备用磁盘从存储柜取出，备份应用程序会

产生两个通知。

随 CommV

安装媒介提供的在线说明文档书可能已过时。

Server Administrator DSM SA Data Manager

停止响应时发生此问题。

系统无需提示用户便会自动创建热备用。

ault

将 Broadcom NetXtreme II 系列适配器驱动程序中包含的 Broadcom 组队驱动程序更新至 14.1.5 或更高版本。

下载并安装位于

support.dell.com/support/ downloads 的 Open

Manage Server Administrator 6.4 或更高

版本。

此功能按设计工作。

启动媒介代理服务。

回应两个通知。无需采取措施。

请参阅在

documentation.commvault. com/dell

持网站以获得最新信息。

的 CommVault

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升级问题

表 5. 升级问题和解决方法

故障说明解决方法 / 解决方案适用于

从 Simpana 8.0 升级到 9.0 时失败，

显示错误消息：

An upgrade

“

script returned an Error.Setup cannot continue...

（升级脚本返回错

误。安装程序无法继续）

当创建重复数据消除存储策略时，弹出一则消息显示以下内容：

Failing to allocate Deduplicatio n license when creating SID Store for copy [Dedup]

（在创建用于

[Dedup] 副本的 SID 存储时无法分

配去重许可）

单击 “View Log File”

（查看日志文件）链接

表示在升级过程中 SQL 有问题。发生此问题的原因是在升级到

Simpana 9.0 时 Simpana

8.0 中所使用数据库的

变化。

”

当从 Simpana 7.0 升级后，尝试在 CommVault Simpana 8.0 SP4 中创建去重存储策略时，会发生此情况。

在从 Simpana 8.0 升级到

9.0 之前，首先请确保您的设备已更新到 Simpana

8.0 Service Pack 5 (SP5)。该软件服务包可以在

dell.commvault.com/ support 上找到或者使用

Simpana 自动更新进行安装。请参阅 Simpana 文

档以了解实施更新的更多信息。

安装 CommVault Simpana 8.0 数据重复删

除许可证文件。

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