Dell POWER VAULT 745N User Manual

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Dell™ PowerVault™ 745N Systems

Installation and Troubleshooting Guide

www.dell.com | support.dell.com

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to

avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the "Abbreviations and Acronyms."

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, Powe r App , Powe r Vau l t, PowerConnect, Dell OpenManage, DellNet, Axim, Dell Precision, Dimension, Inspiron, OptiPlex, and Latitude are trademarks of Dell Inc.; Microsoft, Windows, and MS-DOS are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2009P/N D3835 Rev. A01

Page 3

1 Introduction

Other Documents You May Need . . . . . . . . . . . . . . . . . . . . . . 9

Obtaining Technical Assistance

. . . . . . . . . . . . . . . . . . . . . . 10

2 Indicators, Messages, and Codes

Front-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 11

Back-Panel Indicators and Features

System Messages

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

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3 Finding Software Solutions

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Troubleshooting Errors and Conflicts

Input Errors Application Conflicts

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IRQ Assignment Conflicts

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4 Running the System Diagnostics

Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . 31

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

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Contents 3

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System Diagnostics Testing Options . . . . . . . . . . . . . . . . . . . . 33

Using the Custom Test Options

Selecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results

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5 Troubleshooting Your System

Safety First—For You and Your System . . . . . . . . . . . . . . . . . . . 35

External Connections

Checking Basic Power Problems

Start-Up Routine

Checking the Equipment

Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse

Troubleshooting Basic I/O Functions

Troubleshooting a Serial I/O Device Troubleshooting a USB Device

Troubleshooting a Network Adapter

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4 Contents

Responding to a Systems Management Software Alert Message

Inside the System

Removing and Replacing the Bezel

Opening the System

Closing the System

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

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Troubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 47

Troubleshooting Expansion Cards

Troubleshooting System Memory

Troubleshooting the Processor

Troubleshooting the System Board

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6 Installing System Components

System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . 53

Cooling Shroud

Removing the Cooling Shroud Installing the Cooling Shroud

System Battery

Replacing the System Battery

Fan Assembly

Removing the Fan Assembly Installing the Fan Assembly

Power Distribution Board

Removing the Power Distribution Board Installing the Power Distribution Board

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Power Supply

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Removing the Power Supply Installing the Power Supply

Expansion Cards

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Installing an Expansion Card Removing an Expansion Card

Riser Board

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Removing the Riser Board Installing the Riser Board

Daughter Card

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Removing a Daughter Card Installing a Daughter Card

System Memory

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Contents 5

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Memory Module Installation Guidelines . . . . . . . . . . . . . . . . 67

Installing Memory Modules Removing Memory Modules

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Control Panel

Removing the Control Panel Installing the Control Panel

SATA Cable Kits

Removing the SATA Cable Kits

Processor

Replacing the Processor

System Board

Removing the System Board Assembly Installing the System Board Assembly

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7 Installing Drives

Configuring the Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . 81

Removing a Hard Drive

Installing a Hard Drive

Connecting Hard Drives for RAID

Software RAID Hardware RAID (Internal Drives) Hardware RAID (External Drives) and Software RAID (Internal Drives)

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8 Getting Help

6 Contents

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Online Services AutoTech Service Automated Order-Status Service Technical Support Service

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

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Page 7

Returning Items for Warranty Repair or Credit. . . . . . . . . . . . . . . . 87

Before You Call

Contacting Dell

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A Jumpers, Switches, and Connectors

Jumpers—A General Explanation . . . . . . . . . . . . . . . . . . . . 105

Jumpers

System Board Jumpers

System Board Connectors

Riser Board Connectors

Disabling a Forgotten Password

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B I/O Connectors

I/O Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Serial Connector

Serial Connector Autoconfiguration

PS/2-Compatible Keyboard and Mouse Connectors

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Video Connector

USB Connector

Integrated Network Adapter Connector

Network Cable Requirements

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Abbreviations and Acronyms . . . . . . . . . . . . . . . . . . . . 117

Index

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Contents 7

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8 Contents

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Introduction

Your system includes the following significant service and upgrade feature:

• System diagnostics, which checks for hardware problems (if the system can boot)

The following system upgrade options are available:

• Processor

•Memory

• PCI expansion card

Obtaining Technical Assistance

If you do not understand a procedure in this guide or if the system does not perform as expected, see "Getting Help."

Dell Enterprise Training and Certification is available; see information. This service may not be offered in all locations.

www.dell.com | support.dell.com

www.dell.com/training

for more

10 Introduction

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Indicators, Messages, and Codes

The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly:

• System indicators

• System messages

• Beep codes

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Front-Panel Indicators and Features

Figure 2-1 shows the front-panel indicators for the system status and hard drive activity. Table 2-1 details the conditions associated with each indicator code.

Indicators, Messages, and Codes 11

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Figure 2-1. Front-Panel Features

hard-drive 0 status indicator

hard-drive 0 activity indicator

power button

system identification button

power indicator

blue/amber system status indicator

NIC 1 indicator

NIC 2 indicator

hard-drive 3 activity indicator

hard-drive 1 status indicator

hard-drive 1 activity indicator

hard-drive 3 status indicator

hard-drive 2 status indicator

hard-drive 2 activity indicator

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Table 2-1. Front-Panel Indicator Codes

LED Indicator Description

Blue/amber system status indicator The blue system status indicator lights up during normal

Hard-drive activity indicator The green hard-drive activity indicator flashes when the hard

system operation or when you press the system identification button. You can also use the systems management software to cause this indicator to flash to identify a particular system.

The amber system status indicator flashes when the system needs attention due to a possible system problem.

drives are in use.

12 Indicators, Messages, and Codes

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Table 2-1. Front-Panel Indicator Codes (continued)

LED Indicator Description

Hard-drive status indicator The green hard-drive status indicator lights up when the drive

is ready and is functioning normally. The status indicator is off when the drive is absent and is not configured as part of a RAID or non-RAID volume or cannot be detected by the operating system or RAID controller.

The green status indicator blinks when a volume of which the drive is a member is rebuilding.

The amber status indicator blinks when a fault occurs with the drive.

NIC1 and NIC2 link indicators The indicators for the two integrated network adapters light

green if the network adapters are connected to the network.

The indicators flash green when data is being transmitted.

Power indicator The green indicator flashes if AC power is available to the

system, but the system is not powered on.

The green indicator is on when the system is powered on.

If the system is not connected to AC power, the green indicator is off.

• The power button provides the ability to soft switch the power cycling to the system.

• The two system identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed or the system management software is used to identify the system, the blue system status indicators on the front and back of the system blink. (To stop the indicator from blinking press one of the identification buttons a second time, or use the systems management software.)

The front panel also incorporates a USB connector that is accessible when the bezel is removed. See Figure 2-4.

Back-Panel Indicators and Features

Figure 2-2 shows the back-panel indicators and features and Figure 2-3 shows the indicators for the integrated network adapters. Table 2-2 details the conditions associated with each back-panel indicator code.

Indicators, Messages, and Codes 13

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Figure 2-2. Back-Panel Features

mouse connector

keyboard connector

USB connectors (2)

serial connector

video connector

PCI slot (5 V)

PCI-X slot (3.3 V)

power supply connector

blue/amber status indicator

system identification button

NIC1 connector

NIC2 connector

security lock slot

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14 Indicators, Messages, and Codes

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Figure 2-3. Network Adapter Indicators

NIC 1 link indicator/activity indicator

NIC 2 link indicator/activity indicator

Figure 2-4. Front-Panel USB Connector

Indicators, Messages, and Codes 15

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Table 2-2. Back-Panel LED Codes

LED Indicator LED States Description

Status Off The system is off.

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NIC link/activity Off The network adapter is not connected to

System Messages

System messages appear on the screen during power-on self test (POST) to notify you of a possible problem with the system. Table 2-3 lists the system messages that can occur and the probable cause and corrective action for each message.

Blue The system is operating normally.

Blue blinking The system is identifying itself due to

the pressing of the identification button.

NOTE: Systems management software

causes the indicator to blink to identify the system.

Amber blinking Indicates a fault with the system.

the network.

Green The network adapter has established a

link to the network

Flashing green Data is being transmitted.

NOTE: If you receive a system message that is not listed in Table 2-3, check the documentation for the

application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

Table 2-3. System Messages

Message Causes Corrective Actions

Address mark not found Faulty hard-drive subsystem; defective

system board.

Alert! Cover was previously removed!

The chassis has been opened. Information only.

Ensure that the hard drive cables are properly connected. See "Troubleshooting Hard Drives" in "Troubleshooting Your System" for the appropriate drive(s) installed. If the problem persists, the system board may be defective. See "Troubleshooting the System Board."

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Table 2-3. System Messages (continued)

Message Causes Corrective Actions

Alert! CPU fan was not detected.

Alert! Memory fan was not detected.

Alert! PCI fan was not detected.

Alert! DIMM(s) unsupported.

Alert! Mismatched DIMMs are detected in Bank Potential for decreased performance!

Alert! Previous CPU fan failure.

Alert! Previous Memory fan failure.

Alert! Previous PCI fan failure.

Alert! Previous voltage failure.

Alert! Processor thermal probe failure detected.

Alert! Previous processor thermal event was detected.

Auxiliary device failure Loose or improperly connected mouse

BIOS Update Attempt Failed!

are

Specified fan is faulty or the fan assembly is not installed correctly.

Unsupported or faulty memory module(s).

The memory module installation

guidelines have not been properly followed.

Specified fan failed before last system startup.

The power supply failed before last system startup.

The processor fan is faulty, or the fan assembly is improperly installed.

The processor fan failed before the last system startup.

or keyboard cable; faulty mouse or keyboard.

Remote BIOS update attempt failed. Retry the BIOS update. If the problem

Ensure that the fan assembly is properly installed. See "Troubleshooting a Fan" in "Troubleshooting Your System."

Ensure that the memory modules are properly populated. See "Memory Module Installation Guidelines" in "Installing System Components." If the problem persist, see "Troubleshooting System Memory" in "Troubleshooting Your System."

Ensure that the memory modules are properly populated. See "Memory Module Installation Guidelines" in "Installing System Components."

Information only.

Ensure that the fan assembly is properly installed. See "Troubleshooting a Fan" in "Troubleshooting Your System."

Information only.

Replace the mouse. If the problem persists, replace the keyboard.

persists, see "

Getting Help

Indicators, Messages, and Codes 17

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Table 2-3. System Messages (continued)

Message Causes Corrective Actions

Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP

Data error Faulty hard drive. Ensure that the hard drive cables are

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Decreasing available memory

Embedded server management error

Embedded server management is not present

Error: More than one RAC detected, system halted.

Error: Remote Access Card initialization failure.

Error: RAC is not in the correct PCI slot, system halted.

Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery.

Faulty or improperly installed memory modules.

Faulty or improperly installed remote access controller (RAC) or loose cable connection.

Faulty or improperly installed RAC or loose cable connection.

Two RACs are installed, or faulty or improperly installed RAC.

Faulty or improperly installed RAC. Ensure that the RAC is properly

The RAC is not installed in the proper PCI slot.

Check the System Setup configuration settings. See "Using the System Setup Program" in your User's Guide. Remove the NVRAM_CLR jumper. See Figure A-2 for jumper location.

properly connected. See "Troubleshooting Hard Drives" in "Troubleshooting Your System" for the appropriate drive(s) installed in your system.

Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" in "Troubleshooting Your System."

Ensure that the RAC’s cable is properly connected. Ensure that the RAC is properly installed. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

Ensure that the RAC is properly installed. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

Ensure that only one RAC is installed and that it is installed in the upper slot. Ensure that the RAC is properly installed. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

installed. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

Ensure that the RAC is installed in the upper slot. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

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Table 2-3. System Messages (continued)

Message Causes Corrective Actions

Error: RAC cannot be used with an add-in video card in this slot.

Gate A20 failure Faulty keyboard controller (faulty

General failure Operating system corrupted or

Hard disk controller failure

Invalid memory configuration detected. Potential corruption exists!

Keyboard controller failure

Keyboard data line failure

Keyboard failure

Keyboard stuck key failure

Add-in video card is installed. Remove the add-in video card. See

"Installing and Removing a CERC SATA RAID Controller" in "Installing System Components." To use the add-in video card, remove the RAC.

Getting Help

See "

system board).

Reinstall the operating system.

improperly installed.

Incorrect configuration settings in System Setup program.

Faulty or improperly installed hard drive, or loose power cable.

Memory module installation guidelines have not been properly followed.

Faulty keyboard controller (faulty system board).

Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

Run the System Setup program to correct the settings. See "Using the System Setup Program" in your User's Guide.

Ensure that the hard-drive subsystem is properly installed. See "Troubleshooting Hard Drives" in "Troubleshooting Your System" for the type of hard drive installed in your system.

Ensure that the memory modules are properly populated. See "Memory Module Installation Guidelines" in "Installing System Components."

See "Getting Help."

Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Troubleshooting the System Board" in "Troubleshooting Your System."

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Table 2-3. System Messages (continued)

Message Causes Corrective Actions

Memory address line failure at

value

expecting

Memory double word logic failure at

value

expecting

Memory odd/even logic failure at to

end address

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Memory write/read failure

address

at expecting

Memory allocation error Faulty application program. Restart the application program.

Memory bank population error!

Memory parity interrupt at

address

start address

, read

value

, read

value

, read

value

address

Memory tests terminated by keystroke

Faulty or improperly installed memory modules, or faulty system board.

Memory modules are not installed in identical pairs; faulty memory module(s).

Faulty or improperly installed memory modules.

The spacebar was pressed during POST to terminate the memory test.

Ensure that all memory modules are properly installed. See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem persists, see "Troubleshooting the System Board."

Ensure that the memory modules are properly installed. See "Memory Module Installation Guidelines" in "Installing System Components." If the problem persists, see "Troubleshooting System Memory" in "Troubleshooting Your System."

Ensure that all memory modules are properly installed. See "Memory Module Installation Guidelines" in "Installing System Components." If the problem persists, see "Troubleshooting System Memory" in "Troubleshooting Your System."

Information only.

20 Indicators, Messages, and Codes

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Table 2-3. System Messages (continued)

Message Causes Corrective Actions

No boot device available Faulty or missing hard drive or hard-

drive subsystem.

No boot sector on hard-disk drive

No timer tick interrupt Faulty system board. See "

Non-system disk or disk error

PCI BIOS failed to install Loose cables to expansion card(s);

Plug & Play Configuration Error

Read fault

Requested sector not found

An operating system is not on the hard drive.

Faulty hard drive or hard-drive subsystem; no operating system on hard drive.

faulty or improperly installed expansion card.

Error encountered in initializing PCI device; faulty system board.

Faulty hard drive. Ensure that the hard drive cables are

Check the Integrated Devices configuration settings in the System Setup program. See "Using the System Setup Program" in your User's Guide. Ensure that either SCSI Controller or Integrated Drive Controller is enabled. If the system is booting from a SCSI controller, ensure that the controller is properly connected. If the problem persists, replace the faulty hard drive. See "Installing a Hard Drive" in "Installing Drives."

Check the hard drive configuration settings in the System Setup program. See "Using the System Setup Program" in your User's Guide.

Getting Help

See "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Ensure that all appropriate cables are securely connected to the expansion cards. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

Install the NVRAM_CLR jumper and reboot the system. See Figure A-2 for jumper location. Check for a BIOS update. If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System." If the problem persists, see "Troubleshooting the System Board."

properly connected. See "Troubleshooting Hard Drives" in "Troubleshooting Your System" for the appropriate drive(s) installed in your system.

Indicators, Messages, and Codes 21

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Table 2-3. System Messages (continued)

Message Causes Corrective Actions

Reset failed Improperly connected drive interface

or power cable.

ROM bad checksum =

Sector not found

Seek error

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Seek operation failed

Shutdown failure Shutdown test failure. Ensure that all memory modules are

Time-of-day clock stopped Faulty battery; faulty system board. See "Troubleshooting the System

Time-of-day not set please run SETUP program

Timer chip counter 2 failed

Unexpected interrupt in protected mode

Unsupported CPU stepping detected

address

Faulty or improperly installed expansion card.

Faulty hard drive. Replace the hard drive. See

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "

Faulty or improperly installed memory modules or faulty system board.

Processor is not supported by the system.

Ensure that the interface and power cables are securely connected. See "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Remove and reseat the expansion cards. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

"Troubleshooting Hard Drives" in "Troubleshooting Your System" for the appropriate drive installed in your system.

properly installed. See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem persists, see "Troubleshooting the System Board."

Battery" in "Troubleshooting Your System." If the problem persists, see "Troubleshooting the System Board."

Check the Time and Date settings See "Using the System Setup Program" in your User's Guide. If the problem persists, see "Troubleshooting the System Battery" in "Troubleshooting Your System."

Getting Help

Check for a BIOS update. If the problem persists, install a supported processor. See "Control Panel."

22 Indicators, Messages, and Codes

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Table 2-3. System Messages (continued)

Message Causes Corrective Actions

Warning! Firmware is out-of-date

Warning! No microcode update loaded for processor

Write fault

Write fault on selected drive

Firmware is out-of-date. Update the firmware. See "

Help

New or unsupported processor. Update the BIOS firmware. See

Getting Help

Faulty hard drive. Ensure that the hard drive cables are

properly connected. See "Troubleshooting Hard Drives" in "Troubleshooting Your System" for the appropriate drive(s) installed in your system.

System Beep Codes

If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue

beep codes related to those peripherals.

If a beep code is emitted, write down the series of beeps and then look it up in Table 2-4. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."

Getting

Table 2-4. Server Module Beep Codes

Code Cause Corrective Action

1-1-2 CPU register test failure See "Troubleshooting the Processor" in

"Troubleshooting Your System."

1-1-3 CMOS write/read failure; faulty

system board

1-1-4 BIOS error Reflash the BIOS.

1-2-1 Programmable interval-timer failure;

faulty system board

Faulty system board. See "Troubleshooting the System Board" in "Troubleshooting Your System."

Indicators, Messages, and Codes 23

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Table 2-4. Server Module Beep Codes (continued)

Code Cause Corrective Action

1-2-2 DMA initialization failure See "Troubleshooting System Memory" in

1-2-3 DMA page register write/read failure

1-3-1 Main-memory refresh verification

failure

1-3-2 No memory installed

1-3-3 Chip or data line failure in the first

64 KB of main memory

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1-3-4 Odd/even logic failure in the first

64 KB of main memory

1-4-1 Address line failure in the first 64 KB

of main memory

1-4-2 Parity failure in the first 64 KB of

main memory

1-4-3 Fail-safe timer test failure

1-4-4 Software NMI port test failure

2-1-1 through 2-4-4

Bit failure in the first 64 KB of main memory

"Troubleshooting Your System."

24 Indicators, Messages, and Codes

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Table 2-4. Server Module Beep Codes (continued)

Code Cause Corrective Action

3-1-1 Slave DMA-register failure Faulty system board. See "Troubleshooting the

3-1-2 Master DMA-register failure

3-1-3 Master interrupt-mask register

failure

3-1-4 Slave interrupt-mask register failure

3-2-2 Interrupt vector loading failure

3-2-4 Keyboard-controller test failure

3-3-1 CMOS failure

3-3-2 System configuration check failure

3-3-3 Keyboard controller not detected

3-3-4 Video memory test failure

3-4-1 Screen initialization failure

3-4-2 Screen-retrace test failure

3-4-3 Video ROM search failure

4-2-1 No timer tick

4-2-2 Shutdown test failure

4-2-3 Gate A20 failure

4-2-4 Unexpected interrupt in protected

mode

4-3-1 Improperly installed or faulty

memory modules

4-3-2 No memory modules installed in the

first memory module connector

4-3-3 Faulty system board Faulty system board. See "Troubleshooting the

4-3-4 Time-of-day clock stopped See "Troubleshooting System Memory" in

System Board" in "Troubleshooting Your System."

See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

See "Troubleshooting System Memory" in "Troubleshooting Your System."

Install a memory module in the first memory module connector. See "Installing Memory Modules" and "Memory Module Installation Guidelines" in "Installing System Components."

System Board" in "Troubleshooting Your System."

"Troubleshooting Your System." If the problem persists, see "Troubleshooting the System Board" in "Troubleshooting Your System."

Indicators, Messages, and Codes 25

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Table 2-4. Server Module Beep Codes (continued)

Code Cause Corrective Action

4-4-1 Super I/O chip failure; faulty system

board

4-4-4 Cache test failure; faulty processor See "Troubleshooting the Processor" in

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system

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continues a task. For example, before you format a hard drive, a message warns that you may lose all data on the drive. Warning messages usually interrupt the task and require you to respond by typing

(yes) or n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more

information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance.

Faulty system board. See "Troubleshooting the System Board" in "Troubleshooting Your System."

"Troubleshooting Your System."

Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation on your NAS system’s

26 Indicators, Messages, and Codes

Resource

CD.

Page 27

Finding Software Solutions

Software problems can be caused by:

• Improper installation or configuration of an application

• Application conflicts

• Input errors

• Interrupt assignment conflicts

Ensure that you are installing the software application according to the software manufacturer’s recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.

See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information.

NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused

by the software and not the hardware.

Before You Begin

• Scan the software media with antivirus software.

• Read the software documentation before you run the installation utility.

• Be prepared to respond to prompts from the installation utility.

The installation utility may require you to enter information about your system, such as how the operating system is configured, and the type of peripherals that are connected to the system. Have this information available before running the installation utility.

Troubleshooting Errors and Conflicts

While configuring and running software, problems might occur that are caused by input errors, application conflicts, and/or IRQ assignment conflicts. The problems are sometimes indicated by error messages.

Finding Software Solutions 27

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Error messages are generated by system hardware or software. "Indicators, Messages, and Codes" provides information about error messages that are hardware-based. If you receive an error message that is not listed, see your operating system or software program documentation for troubleshooting information.

Input Errors

Pressing a specific key or set of keys at the wrong time may produce unexpected results. See the documentation that came with the software application to ensure that the values or characters you are entering are valid.

Ensure that your operating system is configured properly to run the application. Remember that whenever you change the parameters of the operating system, the changes can conflict with an

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application’s operating requirements. After you configure the operating system, you may need to reinstall or reconfigure a software application so that it can run properly in its new environment.

Application Conflicts

Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information.

IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.

Table 3-1. IRQ Assignment Defaults

IRQ Line Assignment

IRQ0 System timer

IRQ1 Keyboard controller

IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15

IRQ3 Remote access controller serial port (when applicable)

IRQ4 Serial port 1 (COM1 and COM3)

IRQ5 Available

IRQ6 Available

IRQ7 Available

IRQ8 Real-time clock

IRQ9 ACPI functions (used for power management)

IRQ10 Available

28 Finding Software Solutions

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Table 3-1. IRQ Assignment Defaults (continued)

IRQ Line Assignment

IRQ11 Available

IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program

IRQ13 Math coprocessor

IRQ14 Reserved for IDE devices

IRQ15 Integrated drive controller for the SATA ports

Finding Software Solutions 29

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30 Finding Software Solutions

Page 31

Running the System Diagnostics

If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

Using Server Administrator Diagnostics

To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.

To access the online diagnostics, log into the Server Administrator home page, and then click the

Diagnostics

information, see the

System Diagnostics Features

The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:

• Run tests individually or collectively.

• Control the sequence of tests.

• Repeat tests.

• Display, print, or save test results.

• Temporarily suspend testing if an error is detected or terminate testing when a user-defined

• View help messages that briefly describe each test and its parameters.

• View status messages that inform you if tests are completed successfully.

• View error messages that inform you of problems encountered during testing.

tab. For information about using diagnostics, see the online help. For additional

Server Administrator User's Guide

error limit is reached.

on your NAS system’s

Resource

CD.

Running the System Diagnostics 31

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When to Use the System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices (monitor, keyboard, and USB port) are functioning, you can use the system diagnostics to help identify the problem.

Running the System Diagnostics

To run the system diagnostics, you need the drive.

NOTICE: Use the system diagnostics to test only your NAS system. Using this program with other

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systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

To run the diagnostics:

On a system running Microsoft® Windows® with a CD drive, insert the CD drive and a 64-MB USB key into a USB port.

Click

Reinstallation utilities

install the utility.

After installation completes, double-click the icon on the Windows desktop.

NOTE: Always check support.dell.com for diagnostics updates for your NAS system. If an updated

version is available, replace the contents of the diags folder on the USB key with the new files. Do not modify the existing directory structure.

In the

Dell PowerVault USB Key Preparation Utility

USB Key

When you receive a message that the key preparation is complete, click OK.

Click the

remove Mass Storage Device

Remove the key from the system.

On the NAS system, change the System Setup settings so that the NAS system boots first from the

See your system’s system settings.

Resource

, and then click

list and then click

Prepare USB Key

Safely Remove Hardware

icon on the Windows toolbar and then click

Dell PowerVault USB Key Preparation Utility

Hard-disk-emulated USB flash drive

User’s Guide

for information on how to change the boot order and other

CD, a USB key, and a system with a CD

Resource

CD into the

Dell PowerVault USB Key Preparation Utility

window, click a key in the

Detected

Safely

Insert the USB key into one of the USB ports on the NAS system.

32 Running the System Diagnostics

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Reboot the NAS system.

When the

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the diagnostics all or specific diagnostics tests or to exit the system diagnostics.

USB Key

menu appears, press <2> and then press <Enter>.

Main Menu

window appears. The window allows you to run

System Diagnostics Testing Options

Click the testing option in the testing options.

Table 4-1. System Diagnostics Testing Options

Testing Option Function

Express Test Performs a quick check of the system. This option runs device tests

Extended Test Performs a more thorough check of the system. This test can take an

Custom Test Tests a particular device.

Information Displays test results.

Main Menu

that do not require user interaction. Use this option to quickly identify the source of your problem.

hour or longer.

window. Table 4-1 provides a brief explanation of

Using the Custom Test Options

When you select allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

Selecting Devices for Testing

The left side of the device type or by module, depending on the option you select. Click the module to view its components. Click Clicking a device, rather than its components, selects all of the components of the device for testing.

Custom Test

Customize

in the

Main Menu

window lists devices that can be tested. Devices are grouped by

(+)

on any component to view the tests that are available.

window, the

Customize

window appears and

(+)

next to a device or

Selecting Diagnostics Options

Use the options:

Diagnostics Options

•

Non-Interactive Tests Only

intervention.

area to select how you want to test a device. You can set the following

— When checked, runs only tests that require no user

Running the System Diagnostics 33

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•

Quick Tests Only

will not run when you select this option.

Show Ending Timestamp

•

Test Iterations

Log output file pathname

• saved.

Viewing Information and Results

The tabs in the following tabs are available:

Results

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•

— Displays the test that ran and the result.

Errors

— Displays any errors that occurred during the test.

Help

— Displays information about the currently selected device, component, or test.

Configuration

device.

Parameters

— When checked, runs only the quick tests on the device. Extended tests

— When checked, time stamps the test log.

— Selects the number of times the test is run.

— When checked, enables you to specify where the test log file is

Customize

window provide information about the test and the test results. The

— Displays basic configuration information about the currently selected

— If applicable, displays parameters that you can set for the test.

34 Running the System Diagnostics

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Troubleshooting Your System

Safety First—For You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

CAUTION: Always follow the instructions closely, and ensure that you review all information in

"Safety Instructions" in the System Information Guide.

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-1 and Figure 2-2 for the front- and back-panel connectors on your system.

Checking Basic Power Problems

If the power indicator on the bezel does not indicate that power is available to the system, ensure that the power cable is securely connected to the power supply.

If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.

If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU or UPS.

Reconnect the system to the electrical outlet and turn on the system.

If the system still is not working properly, see "Troubleshooting the Power Supply."

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 5-1.

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Table 5-1. Start-Up Routine Indications

Look/listen for: Action

An error message displayed on the monitor. See "System Messages" in "Indicators, Codes, and

A series of beeps emitted by the system. See "System Beep Codes" in "Indicators, Codes, and

Alert messages from the systems management software.

The monitor's power indicator. See "Troubleshooting the Video Subsystem."

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The keyboard indicators. See "Troubleshooting the Keyboard."

The hard-drive status and activity indicators.

An unfamiliar constant scraping or grinding sound when you access a drive.

Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "External Connections."

Troubleshooting the Video Subsystem

Messages."

See the systems management software documentation.

See

"Troubleshooting Hard Drives."

See "Getting Help."

Problem

• Monitor is not working properly.

• Video memory is faulty.

Action

Check the system and power connections to the monitor.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

If the tests run successfully, the problem is not related to video hardware. See "Finding Software Solutions."

If the tests fail, see "Getting Help."

36 Troubleshooting Your System

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Troubleshooting the Keyboard

Problem

• System message indicates a problem with the keyboard.

• Keyboard is not functioning properly.

Action

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in

"Running System Diagnostics."

If the test fails, continue to the next step.

Examine the keyboard and its cable for signs of damage.

If the keyboard is not damaged, go to step 4.

If the keyboard is damaged, continue to the next step.

Swap the faulty keyboard with a working keyboard.

If the problem is resolved, replace the faulty keyboard. See "Getting Help."

Run the keyboard test in the system diagnostics. See "Running the System Diagnostics."

If the test fails, see "Getting Help."

Troubleshooting the Mouse

Problem

• System message indicates a problem with the mouse.

• Mouse is not functioning properly.

Action

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in

"Running System Diagnostics."

If the test fails, continue to the next step.

Examine the mouse and its cable for signs of damage.

If you are using a USB mouse and it is not damaged, go to step 4.

If you are using a PS/2 mouse and it is not damaged, go to step 5.

If the mouse is damaged, continue to the next step.

Swap the faulty mouse with a working mouse.

If the problem is resolved, replace the faulty mouse. See "Getting Help."

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Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" in your

If the problem is not resolved, continue to the next step.

Run the pointing devices test in the system diagnostics. See "Running the System Diagnostics."

If the test fails, see "Getting Help."

Troubleshooting Basic I/O Functions

Problem

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• Error message indicates a problem with a serial port.

• Device connected to a serial port is not operating properly.

Action

Enter the System Setup program and ensure that the serial port(s) are enabled. See "Using

the System Setup Program" in the

If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device."

User's Guide

Troubleshooting a Serial I/O Device

Problem

• Device connected to the serial port is not operating properly.

Action

Turn off the system and any peripheral devices connected to the serial port.

Swap the serial interface cable with a working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable. See "Getting Help."

Turn off the system and the serial device, and swap the device with a comparable device.

Turn on the system and the serial device.

If the problem is resolved, replace the serial device. See "Getting Help."

If the problem persists, see "Getting Help."

38 Troubleshooting Your System

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Troubleshooting a USB Device

Problem

• System message indicates a problem with a USB device.

• Device connected to a USB port is not operating properly.

Action

Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the

System Setup Program" in your

Turn off the system and any USB devices.

Disconnect the USB devices, and connect the malfunctioning device to the other USB

User's Guide

connector.

Turn on the system and the reconnected device.

If the problem is resolved, the USB connector might be defective. See "Getting Help."

If possible, swap the interface cable with a working cable.

If the problem is resolved, replace the interface cable. See "Getting Help."

Turn off the system and the USB device, and swap the device with a comparable device.

Turn on the system and the USB device.

If the problem is resolved, replace the USB device. See "Getting Help."

If the problem persists, see "Getting Help."

Troubleshooting a Network Adapter

Problem

• Network adapter cannot communicate with network.

Action

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in

"Running System Diagnostics."

If the tests fail, continue to the next step.

Troubleshooting Your System 39

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Check the appropriate indicator on the NIC connector. See Table 2-2 in "Indicators, Messages, and Codes."

• If the link indicator does not light, check all cable connections.

• If the activity indicator does not light, the network driver files might be damaged or

missing.

Remove and reinstall the drivers if applicable. See the network adapter's documentation.

• Change the autonegotiation setting, if possible.

• Use another connector on the switch or hub.

Ensure that the appropriate drivers are installed and the protocols are bound. See the network

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adapter's documentation.

Enter the System Setup program and confirm that the network adapters are enabled. See "Using the System Setup Program" in your

Ensure that the network adapters, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.

Ensure that all network cables are of the proper type and do not exceed the maximum length. See "Network Cable Requirements" in your

Responding to a Systems Management Software Alert Message

Systems management software monitors critical system voltages and temperatures, fans, and hard drives in the system. Alert messages appear in the

Alert Log

window, see the systems management software documentation on your

support.dell.com

User's Guide

Alert Log

window. For information about the

Resource CD

Inside the System

In Figure 5-1, the bezel and system cover are removed to provide an interior view of the system.

40 Troubleshooting Your System

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Figure 5-1. Inside the System

daughter card (optional)

fan assembly

RAID controller (optional)

heat sink

power distribution board

power supply

hard drives (2 or 4)

DIMMs

The system board holds the system's control circuitry and other electronic components. Several hardware options such as the processor and memory are installed directly on the system board. Using a riser board, the system can accommodate up to two expansion cards. The upper slot supports PCI 32-bit, 33-MHz (5.0-V) expansion cards and the lower slot supports PCI-X 64-bit, 66-MHz (3.3-V) expansion cards.

NOTE: The connectors on 64-bit cards are longer than the 32-bit PCI connector in the system. However,

as long as the card is installed properly, the card will still function.

The hard-drive bays provide space for up to four SATA hard drives. Power is supplied to the system board, hard drives, and internal peripherals through a single nonredundant power supply.

Removing and Replacing the Bezel

To access the hard drives or the front USB connector, you must first remove the system's bezel. To remove the bezel, push the bezel release latches inward and pull the bezel away from the system. See Figure 5-2.

Troubleshooting Your System 41

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Figure 5-2. Installing and Removing the Bezel

release latch (2)

bezel

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To replace the bezel, push the latches inward, place the bezel on the front of the system and release the latches.

42 Troubleshooting Your System

Opening the System

Observe the precautions in "Safety First—For You and Your System."

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

To remove the system cover, loosen the two captive screws at the back of the system. See Figure 5-3.

While pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides.

Carefully lift the cover away from the system.

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Figure 5-3. Installing and Removing the System Cover

captive screws (2)

system cover

cover indention

Closing the System

Ensure that you did not leave tools or parts inside the system.

Place the cover over the sides of the chassis, and slide the cover forward. See Figure 5-3.

Tighten the two captive screws at the back of the system to secure the cover.

Replace the bezel. See "Removing and Replacing the Bezel."

Reconnect the system to the electrical outlet, and turn on the system.

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Troubleshooting a Wet System

Problem

• Liquid spilled on the system.

• Excessive humidity.

Action

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical

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outlet.

Open the system. See "Opening the System."

Remove all expansion cards installed in the system. See "Installing and Removing a CERC SATA RAID Controller" in "Installing System Options."

Let the system dry thoroughly for at least 24 hours.

Close the system. See "Closing the System."

Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the system does not start properly, see "Getting Help."

If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" in "Installing System Options."

Run the system board tests in the system diagnostics to confirm that the system is working properly. See "Running the System Diagnostics."

If the tests fail, see "Getting Help."

Troubleshooting a Damaged System

Problem

• System was dropped or damaged.

44 Troubleshooting Your System

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Action

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System."

Ensure that the following components are properly installed:

• Expansion cards

• Power supply

•Fans

• Hard drive connections

Ensure that all cables are properly connected.

Close the system. See "Closing the System."

Run the system board tests in the system diagnostics. See "Running the System Diagnostics."

If the tests fail, see "Troubleshooting the System Board."

Troubleshooting the System Battery

Problem

• System message indicates a problem with the battery.

• System Setup program loses system configuration information.

• System date and time do not remain current.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its

system configuration information. This situation is caused by a defective battery.

Action

Re-enter the time and date through the System Setup program. See "Using the System Setup

Program" in your

Turn off the system and disconnect it from the electrical outlet for at least one hour.

Reconnect the system to the electrical outlet and turn on the system.

Enter the System Setup program.

User's Guide

If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Components."

If the problem is not resolved by replacing the battery, see "Getting Help."

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to

operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

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Troubleshooting the Power Supply

Problem

• The power LED on the front of the system is not lit.

Action

Check the connection of the power cable to the power supply and the outlet.

Remove the bezel. See "Removing and Replacing the Bezel."

Turn on the system.

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If the problem is not resolved, continue to the next step.

Open the system. See "Opening the System."

Ensure that the power supply cable is properly connected to the backplane board.

Close the system. See "Closing the System."

If the problem is still not resolved, replace the power supply. See "Power Supply" in "Installing System Components."

Troubleshooting System Cooling Problems

Problem

• Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist:

• Ambient temperature is too high.

• External airflow is obstructed.

• Cables inside the system obstruct airflow.

• An individual cooling fan has failed. See "Troubleshooting a Fan."

Troubleshooting a Fan

Problem

• System-status indicator is amber.

• Systems management software issues a fan-related error message.

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Action

Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running

System Diagnostics."

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System."

Ensure that the fan assembly’s power cable is firmly attached to the fan power connector on the system board. See "Fan Assembly" in "Installing System Components."

NOTE: Wait 30 seconds for the system to recognize the fans and determine whether it is working

properly.

If the problem is not resolved, install a new fan assembly. See "Fan Assembly" in "Installing System Components."

If the replacement fan assembly is working properly, close the system. See "Closing the System."

If the replacement fan assembly does not operate, see "Getting Help."

Troubleshooting Hard Drives

Problem

• Faulty hard drive.

• Damaged or improperly connected hard-drive cables.

Action

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed,

back up all files on the hard drive.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."

If the test fails, continue to the next step.

Enter the System Setup program and verify that the system is configured correctly. See "Using the System Setup Program" in your

Run the hard drive tests in the system diagnostics. See "Running the System Diagnostics."

User's Guide

If the tests fail, continue to the next step.

Open the system. See "Opening the System."

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Ensure that the hard-drive interface cable is properly connected between the drive and the daughter card and/or RAID controller.

To identify system board connectors, see Figure A-3.

If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."

Ensure that the power cable is properly connected to the drive.

Close the system. See "Closing the System."

Troubleshooting Expansion Cards

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NOTE: When you are troubleshooting an expansion card, see the documentation for your operating

system and the expansion card.

Problem

• Error message indicates a problem with an expansion card.

• Expansion card performs incorrectly or not at all.

Action

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in

"Running System Diagnostics."

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System."

Ensure that each expansion card is firmly seated in its connector. See "Expansion Cards" in "Installing System Components."

Close the system. See "Closing the System."

Run the appropriate tests in the system diagnostics. See "Running the System Diagnostics."

If the problem persists, continue to the next step.

Open the system. See "Opening the System."

Remove all expansion cards installed in the system. See "Installing and Removing a CERC SATA RAID Controller" in "Installing System Components."

Close the system. See "Closing the System."

Run

Quick Tests

If the tests fail, see "Getting Help."

in the system diagnostics.

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For each expansion card that you removed in step 7, perform the following steps:

Open the system. See "Opening the System."

Reinstall one of the expansion cards.

Close the system. See "Closing the System."

Run the appropriate tests in the system diagnostics.

If the tests fail, see "Getting Help."

If you reinstall all of the expansion cards and the tests fail, see "Getting Help."

Troubleshooting System Memory

Problem

• Faulty memory module.

• Faulty system board.

Action

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Ensure that the memory modules are properly installed. See "Memory Module Installation

Guidelines" in "Installing System Components."

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

If the test fails, continue to the next step.

Reboot the system.

If an error message does not appear, continue to the next step.

If an error message appears, go to step 5.

Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your

User's Guide

If the amount of memory installed matches the system memory setting, go to step 12.

Open the system. See "Opening the System."

Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing System Options."

Close the system. See "Closing the System."

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Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your

If the amount of memory installed does not match the system memory setting, then perform the following steps:

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.

Open the system. See "Opening the System."

NOTE: Several configurations for memory modules exist; see "Memory Module Installation

Guidelines" in "Installing System Options."

Swap the memory module in socket DIMM1_A with another of the same capacity. See

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"Installing Memory Modules" in "Installing System Options."

Close the system. See "Closing the System."

Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

As the system boots, observe the monitor screen and the indicators on the keyboard.

Repeat step 8 through step 10 for each memory module installed.

If the problem persists, see "Getting Help."

Run the system memory test in the system diagnostics. See "Running the System Diagnostics."

If the test fails, see "Getting Help."

User's Guide

Troubleshooting the Processor

Problem

• Error message indicates a processor problem.

• A heat sink is not installed for the processor.

Action

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in

"Running the System Diagnostics."

Open the system. See "Opening the System."

Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" in "Installing System Options."

Close the system. See "Closing the System."

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Run

Quick Tests

in the system diagnostics. See "Running the System Diagnostics."

If the test fails, continue to the next step.

Open the system. See "Opening the System."

Replace the processor. See "Replacing the Processor."

Close the system. See "Closing the System."

Run

Quick Tests

in the system diagnostics. See "Running the System Diagnostics."

If the tests fail or the problem persists, see "Getting Help."

Troubleshooting the System Board

Problem

• Error message indicates a system board problem.

Action

Open the system. See "Opening the System."

Remove the expansion cards, if installed. See "Installing and Removing a CERC SATA RAID Controller" in "Installing System Components."

Close the system. See "Closing the System."

Run the system board tests in the system diagnostics. See "Running the System Diagnostics."

If the tests do not run successfully, see "Getting Help."

Open the system. See "Opening the System."

Reinstall the one of the expansion cards that you removed in step 2. See "Installing an Expansion Card" in "Installing System Components."

Close the system. See "Closing the System."

Run the system board tests again.

If the tests do not complete successfully, the expansion card might be faulty. See "Getting Help."

If the tests complete successfully, repeat step 5 through step 8 for the remaining expansion card, if applicable.

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Installing System Components

This section describes how to install the following system components:

• Cooling shroud

• System battery

• Fan assembly

• Power supply

• Expansion cards

•Riser board

• System memory

• Control Panel Assembly

• SATA Cable Kits

• Processor

• System Board

System Board Components

When installing and replacing system board components, use Figure 6-1 to locate the components.

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Figure 6-1. System Board Components and Connectors

riser board connector

system battery

riser board

processor and heat sink

fan assembly connector

power supply connectors

DRAC connector

daughter card connector

DIMM1_A DIMM2_A DIMM1_B DIMM2_B

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Cooling Shroud

The cooling shroud covers the processor and system battery. The shroud also directs air flow to the expansion cards and system memory.

Removing the Cooling Shroud

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

While grasping the cooling shroud, press the release latch and rotate away from the fan assembly. See Figure 6-2.

Remove the cooling shroud.

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Figure 6-2. Installing and Removing the Cooling Shroud

release latch

cooling shroud tabs inserted here

cooling shroud

Installing the Cooling Shroud

Insert the two tabs of the cooling shroud into the back panel. See Figure 6-2.

Rotate the cooling shroud down until the release latch snaps into place securing the shroud to the fan assembly.

Close the system. See "Closing the System" in "Troubleshooting Your System."

System Battery

Replacing the System Battery

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Enter the System Setup program and, if possible, make a printed copy of the System Setup

screens.

See "Using the System Setup Program" in the

Open the system. See "Opening the System" in "Troubleshooting Your System."

Remove the cooling shroud. See "Removing the Cooling Shroud."

User's Guide

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battery

battery socket

release tab

Locate the battery on the system board. See Figure A-3 for the battery location.

Grasp the battery socket release tab with your fingers and gently pull out away from the battery to remove the battery from the battery socket. See Figure 6-3.

Place the new battery in the battery socket as shown in Figure 6-3.

NOTE: The side of the battery labeled "+" must face toward the open side of the battery socket.

Figure 6-3. Replacing the Battery

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Press the battery into the socket until it snaps into place.

Install the cooling shroud. See "Installing the Cooling Shroud."

Close the system. See "Closing the System" in "Troubleshooting Your System."

Enter the System Setup program to confirm that the battery operates properly.

From the main screen, select

Also, re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program.

System Time

to enter the correct time and date.

To test the newly installed battery, see "Troubleshooting the System Battery" in "Troubleshooting Your System."

Fan Assembly

The fan assembly contains three fans and provides cooling for the processor, memory modules, and expansion cards.

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Removing the Fan Assembly

release levers (2)

securing posts (2)

power cable

power supply cable

power distribution board

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in "Troubleshooting Your System."

Remove the cooling shroud. See "Removing the Cooling Shroud."

Remove the SATA cables from the daughter card. See "Removing a Daughter Card."

Remove the blue plastic SATA cable guide by pulling upwards and out of the system.

Disconnect the fan assembly’s power cable from the system board. See Figure 6-4.

Remove the power distribution board. See "Removing the Power Distribution Board."

Disengage the three forward-facing snaps on the fan assembly.

While pressing the release levers on each end of the fan assembly, lift the fan assembly off the two securing posts and out of the chassis. See Figure 6-4.

Figure 6-4. Installing and Removing the Fan Assembly

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Installing the Fan Assembly

Align the holes in the fan assembly with the three fan assembly securing posts.

Lower the fan assembly until the release levers snap onto the securing posts.

Re-engage the three forward-facing snaps.

Install the power distribution board. See "Installing the Power Distribution Board."

Reconnect data and power connector cable to the hard drives.

Reconnect the fan assembly power cable to the connector on the system board. See Figure 6-4.

Install the cooling shroud. See "Installing the Cooling Shroud."

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Close the system. See "Closing the System" in "Troubleshooting Your System."

Power Distribution Board

The system supports a power distribution board, which distributes power from the power supply to the hard drives.

Removing the Power Distribution Board

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

Disconnect the hard drive connectors and power supply connectors from the power distribution board. See Figure 6-5.

Using a #2 Phillips screwdriver, remove the four screws that secure the power distribution board.

Lift the power distribution board out of the system.

Installing the Power Distribution Board

Align the four holes in the power distribution board with four mounting posts near the cooling fan.

Using a #2 Phillips screwdriver, install the four screws that secure the power distribution board.

Reconnect the connectors from the hard drives and the power supply to the power distribution board.

Close the system. See "Closing the System" in "Troubleshooting Your System."

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Figure 6-5. Removing the Power Distribution Board

power distribution board

power supply cable

#2 Phillips screws (4)

fan

hard drive 3 power cable

hard drive 2 power cable

hard drive 1 power cable

hard drive 0 power cable

Power Supply

The system supports a single nonredundant power supply.

Removing the Power Supply

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

Disconnect the following power supply cables:

P3 from the power distribution board

P2 from system board connector CN2

P1 from system board connector CN1

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P3 connector

pins (4)

securing brackets (4)

captive screw

P1 connector

P2 connector

power supply

Loosen the captive screw at the front of the power supply that secures the power supply to the chassis. See Figure 6-6.

Slide the power supply forward and lift straight up to remove the power supply from the chassis.

Figure 6-6. Installing and Removing the Power Supply

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Installing the Power Supply

Lower the power supply into the chassis and slide it backward until the four pins on the power supply are engaged into the securing brackets.

Tighten the captive screw at the front of the power supply that secures the power supply to the chassis.

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Connect the following power supply cables:

P3 to the power distribution board

P2 to the system board connector CN2

P1 to the system board connector CN3

Close the system. See "Closing the System" in "Troubleshooting Your System."

Expansion Cards

The system supports up to two PCI expansion cards, which are installed in connectors on a riser board. The upper slot supports PCI 32-bit, 33-MHz (5.0-V) expansion cards and the lower slot supports PCI-X 64-bit, 66-MHz (3.3-V) expansion cards. See Figure A-4. If you are installing a remote access controller card, it must be installed in the upper slot of the riser board. Install most RAID and SCSI controller cards in the lower slot.

NOTE: The connectors on 64-bit cards are longer than the 32-bit PCI connector in the system. However,

as long as the card is installed properly, the card will still function.

Installing an Expansion Card

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

If you are installing a remote access controller card and a daughter card is installed, remove the daughter card. See "Removing a Daughter Card."

Remove the expansion-card retainer adjacent to the PCI slots. See Figure 6-7.

Remove the filler bracket on the slot you will be using.

NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be

installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

If you are installing a CERC SATA RAID controller or remote access controller, do the following as appropriate:

• Connect the LED cable to bottom of the RAID controller. See Figure 6-8.

• Connect the remote access controller cable to the bottom of the remote access controller. See Figure 6-9.

Insert the expansion card firmly into the expansion-card connector on the riser board until the card is fully seated, being careful not to remove the riser board from the system board.

NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the

chassis's back panel.

Replace the expansion-card retainer. See Figure 6-7.

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expansion-card retainer

expansion card

expansion-card connector (on riser board)

PCI slot 1

PCI slot 2

Connect any remaining internal or external cable(s) to the expansion card.

If installing a remote access controller, connect the cable to the remote access controller connector on the system board. See Figure 6-9.

Replace the daughter card if it was removed. See "Installing a Daughter Card."

Close the system. See "Closing the System" in "Troubleshooting Your System."

Figure 6-7. Installing and Removing Expansion Cards

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Figure 6-8. Installing and Removing a CERC SATA RAID Controller

CERC card connector (PCI slot on riser board)

LED cable

remote access controller cable

Figure 6-9. Installing and Removing a Remote Access Controller

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Removing an Expansion Card

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

If you are removing a remote access controller card, remove the daughter card. See "Removing a Daughter Card."

Disconnect any internal or external cable(s) that are connected to the expansion card.

Remove the expansion-card retainer adjacent to the PCI slots using your index finger and pulling upwards. See Figure 6-7.

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Grasp the expansion card and carefully pull it away from the riser-board connector.

If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening.

NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC

certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Replace the expansion-card retainer.

Replace the daughter card if it was removed. See "Installing a Daughter Card."

Close the system. See "Closing the System" in "Troubleshooting Your System."

Riser Board

The riser board provides two expansion-card slots.

Removing the Riser Board

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

Remove any expansion card(s). See "Installing and Removing a CERC SATA RAID Controller."

Loosen the two captive screws that secure the riser board to the system board. See Figure 6-10.

From the back of the system, slide the riser board to the right to disconnect the riser board from the system board, and lift the riser board out of the chassis.

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Figure 6-10. Installing and Removing the Riser Board

captive screws (2)

riser board

Installing the Riser Board

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Slide the riser board onto the system board. See Figure 6-10.

Tighten the two captive screws that secure the riser board to the system board. See Figure 6-10.

Install any expansion card(s). See "Installing an Expansion Card."

Close the system. See "Closing the System" in Troubleshooting Your System."

Daughter Card

The system uses a daughter card to support software RAID. Hardware RAID systems do not use a daughter card.

Removing a Daughter Card

Open the system. See "Opening the System" in Troubleshooting Your System."

Disconnect the hard-drive cables from the daughter card. See Figure 6-11.

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Figure 6-11. Installing and Removing a Daughter Card

hard-drive cables

daughter card

daughter card connector

LED cable

#2 Phillips screws

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Grasp the daughter card and carefully pull it away from the system-board connector.

Disconnect the LED cable from the daughter card. See Figure 6-11.

Installing a Daughter Card

Open the system. See "Opening the System" in Troubleshooting Your System."

Connect the LED cable to the connector on the bottom of the daughter card. See Figure 6-11.

Use the #2 Phillips screws to secure the daughter card to the system board.

Insert the daughter card firmly into the connector on the system board until the card is fully seated.

Connect the hard-drive cables to the connectors on the daughter card.

Ensure that port 0 of the daughter card is connected to the cable for hard drive 0, port 1 is connected to the cable for hard drive 1, and so forth.

Close the system. See "Closing the System" in "Troubleshooting Your System."

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System Memory

The four memory module sockets are located on the system board adjacent to the power supply and can accommodate from 512 MB to 4 GB of unbuffered ECC PC-3200 (DDR400) memory. See Figure 6-1 for the location of the memory module sockets.

You can upgrade the system memory by installing combinations of 256-, 512-MB, and 1-GB unbuffered memory modules. If you receive an error message stating that maximum memory has been exceeded, see "Indicators, Messages, and Codes" for more information. You can purchase memory upgrade kits from Dell.

NOTE: The memory modules must be PC-3200 compliant.

Memory Module Installation Guidelines

The memory module sockets are arranged in banks (1 and 2) on two channels (A and B). See Figure A-3 for the location of the memory module sockets. The memory module banks must be installed in identical pairs.

The memory module banks are identified as follows:

• Bank 1: DIMM1_A and DIMM1_B

• Bank 2: DIMM2_A and DIMM2_B

For example, if socket DIMM1_A contains a 256-MB memory module, then socket DIMM1_B must contain a 256-MB memory module.

Table 6-1 shows examples of different memory configurations.

• If only one memory module is installed, it must be installed in the DIMM1_A socket.

• A bank must contain identical memory modules.

• Install the memory modules in bank 1 (DIMM1_ bank 2 (DIMM2_

• Installing three memory modules is not supported.

) before installing memory modules in

Table 6-1. Sample Memory Module Configurations

Total Memory

512 MB 256 MB None 256 MB None

1 GB 256 MB 256 MB 256 MB 256 MB

1 GB 512 MB None 512 MB None

1.5 GB 512 MB 256 MB 512 MB 256 MB

2 GB 1 GB None 1 GB None

2 GB 512 MB 512 MB 512 MB 512 MB

DIMM1_A DIMM2_A DIMM1_B DIMM2_B

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Table 6-1. Sample Memory Module Configurations (continued)

Total Memory

3 GB 1 GB 512 MB 1 GB 512 MB

4 GB 1 GB 1 GB 1 GB 1 GB

Installing Memory Modules

Open the system. See "Opening the System" in Troubleshooting Your System."

Locate the memory module sockets. See Figure 6-1.

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Press the ejectors on the memory module socket down and out, as shown in Figure 6-12, to allow the memory module to be inserted into the socket.

Align the memory module's edge connector with the alignment keys of the memory module socket, and insert the memory module in the socket.

NOTE: The memory module socket has two alignment keys that allow you to install the memory

module in the socket in only one way.

Press down on the memory module with your thumbs while pulling up on the ejectors with

your index fingers to lock the memory module into the socket.

When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table 6-1 for installing the total desired memory.

Close the system. See "Closing the System" in "Troubleshooting Your System."

(Optional) Press <F2> to enter the System Setup program, and check the setting on the main

The system should have already changed the value to reflect the newly installed memory.

DIMM1_A DIMM2_A DIMM1_B DIMM2_B

System Setup

screen.

System Memory

If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 8 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.

Run the system memory test in the system diagnostics. See "Running the System Diagnostics."

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Figure 6-12. Installing and Removing a Memory Module

alignment key

memory module socket ejectors (2)

memory module

socket

Removing Memory Modules

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

Locate the memory module sockets. See Figure 6-1.

Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 6-12.

Close the system. See "Closing the System" in "Troubleshooting Your System."

Control Panel

The following procedure documents the steps for removing and replacing the control panel.

Removing the Control Panel

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Dismount the system from the rack.

Remove the bezel.

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Push the bezel release latches inward.

Pull the bezel away from the system.

Open the system.

Loosen the two captive screws at the back of the system.

While pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides.

Carefully lift the cover away from the system.

Remove all of the hard drive carriers in the system.

Label the hard drives with their locations in the hard drive bay.

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Untwist the cable tie that holds the control panel cable and the LED cable together. See Figure 6-13.

Press the release latches inward on each side of the control panel, and carefully slide the control panel out of the system.

Disconnect the control panel cable and the LED cable from the control panel.

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Figure 6-13. Control Panel Removal

Installing the Control Panel

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Align the control panel and connect the control panel and LED cables to the control panel.

Carefully slide the control panel into the system until the release latches click. See Figure 6-13.

Replace all of the hard drive carriers in the system at their labeled locations.

Close the system.

Ensure that you did not leave tools or parts inside the system.

Place the cover over the sides of the chassis, and slide the cover forward.

Tighten the two captive screws at the back of the system to secure the cover.

Reconnect the system to the electrical outlet, and turn on the system.

Replace the bezel.

Push the latches on the bezel inward.

Place the panel on the front of the system and release the latches.

Installing System Components 71

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SATA Cable Kits

Removing the SATA Cable Kits

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical

outlet.

Dismount the system from the rack.

Remove the bezel.

www.dell.com | support.dell.com

Push the bezel release latches inward.

Pull the panel away from the system.

Open the system.

Loosen the two captive screws at the back of the system.

While pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides.

Carefully lift the cover away from the system.

Disconnect the SATA data cables (0-3) from the daughter card.

Disconnect the power cables from the power distribution board.

Using a philips screwdriver, remove the two screws that secure the data and power cables (0-3) to the chassis.

Lift the assembly out of the chassis.

Processor

It is possible to upgrade your processor to take advantage of future options in speed and functionality. Each processor and its associated internal cache memory are contained in a pin grid array (PGA) package that is installed in a ZIF socket on the system board.

The following items are included in the processor upgrade kit:

• Processor

•Heat sink

Replacing the Processor

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Open the system. See "Opening the System" in Troubleshooting Your System."

72 Installing System Components

Page 73

NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had

sufficient time to cool before handling.

Remove the cooling shroud. See "Removing the Cooling Shroud."

Pushing down with one hand on the securing clip’s rubber-coated tab, use the other hand to slide the latch on the securing clip away from the heat-sink post to release the securing clip. See Figure 6-14.

Remove the securing clip.

NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The

heat sink is necessary to maintain proper thermal conditions.

Repeat step 3 and step 4 to remove the other securing clip.

NOTE: When removing the heat sink, the possibility exists that the processor might adhere to the

heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm.

Remove the heat sink.

Gently rotate the heat sink side-to-side before lifting the heat sink from the processor.

If the processor is removed from the socket with the heat sink, twist or slide the processor off of the heat sink. Do not pry the processor off of the heat sink.

Set the heat sink upside down so as not to contaminate the thermal grease.

Pull the socket-release lever straight up until the processor is released from the socket. See Figure 6-15.

Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.

NOTICE: Be careful not to bend any of the pins when removing the processor. Bending the pins can

permanently damage the processor.

Unpack the new processor.

If any of the pins on the processor appear bent, see "Getting Help."

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Figure 6-14. Installing and Removing the Securing Clip

heat sink

processor

securing clips (2)

rubber-coated tab

heat-sink posts (4)

latch

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Align the pin-1 corner of the processor with the pin-1 corner of the ZIF socket. See Figure 6-15.

NOTE: Identifying the pin-1 corners is critical to positioning the processor correctly.

Identify the pin-1 corner of the processor by locating the tiny gold triangle on one corner of the processor. Place this corner in the same corner of the ZIF socket identified by a corresponding triangle.

Install the processor in the socket.

74 Installing System Components

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Figure 6-15. Installing and Removing the Processor in the Socket

processor

pin-1 corner

ZIF socket

socket-release lever

pin-1 corner of socket

NOTICE: Positioning the processor incorrectly can permanently damage the processor and the system

when you turn it on. When placing the processor in the socket, be sure that all of the pins on the processor enter the corresponding holes. Be careful not to bend the pins.

If the release lever on the processor socket is not positioned all the way up, move it to that position.

With the pin-1 corners of the processor and socket aligned, set the processor lightly in the socket, making sure all pins are matched with the correct holes in the socket. Because the system uses a ZIF processor socket, do not use force, which could bend the pins if the processor is misaligned. When the processor is positioned correctly, it drops down into the socket with minimal pressure.

When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor.

Install the heat sink.

Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.

NOTE: Use the heat sink that you removed in step 6.

Apply thermal grease evenly to the top of the processor.

Align the holes on both sides of the heat sink with the heat-sink posts on the system chassis. See Figure 6-14.

Installing System Components 75

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Orient the securing clips so that the rubber-coated tabs are toward the back of the chassis.

NOTE: If the securing clips are installed so that the rubber-coated tabs are toward the front of the

system, the cooling shroud cannot be installed correctly.

Lower the end opposite of the rubber-coated tab of each securing clip over the heat-sink post,

and then slide the securing clip toward the heat-sink post. See Figure 6-14.

While holding down the rubber-coated tab with one hand, push the latch on the securing clip toward the heat-sink post until it locks the clip onto the post.

Repeat step 14 and step 15 for the other securing clip.

Install the cooling shroud. See "Installing the Cooling Shroud."

www.dell.com | support.dell.com

Close the system. See "Closing the System" in "Troubleshooting Your System."

As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program.

Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration.

See your

Run the system diagnostics to verify that the new processor operates correctly.

See "Running the System Diagnostics" for information about running the diagnostics and troubleshooting processor problems.

System Board

User’s Guide

for instructions about using the System Setup program.

This section contains information on installing and removing the main system board. The system board and system board tray are removed and replaced as a single assembly.

Removing the System Board Assembly

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Turn off the system and attached peripherals, and disconnect the system from the electrical

outlet.

Dismount the system from the rack.

Remove the bezel.

Push the bezel release latches inward.

Pull the bezel away from the system.

Open the system.

Loosen the two captive screws at the back of the system.

76 Installing System Components

Page 77

While pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides.

Carefully lift the cover away from the system.

Remove the cooling shroud.

Remove the heat sink and processor.

Remove the memory modules.

NOTE: After removing the memory modules, record the memory module socket locations to ensure

proper installation.

Disconnect the hard-drive interface cables from the appropriate card:

If this is a software RAID or external storage configuration system, remove the cables from the daughter card.

If this is a hardware RAID system, remove the cables from the CERC SATA RAID controller.

If this is a software RAID or external storage configuration system, remove the daughter card.

Disconnect the control panel interface cable from the J7 connector on the system board. See Figure 6-16.

Remove all PCI expansion cards installed on the riser board.

Using a #2 Phillips screwdriver, loosen the two captive screws securing the riser board to the system board.

Disconnect the riser board from the system board card-edge connector.

Remove the fan assembly.

Remove the power supply.

Using a #2 Phillips screwdriver, loosen the captive screw that secures the system board tray to the chassis floor. See Figure 6-16.

Using the tab on the system board tray, slide the system board forward, toward the front of the system and lift the assembly up and out of the chassis. See Figure 6-16.

Lay the system board tray down on a smooth, non-conductive work surface.

Installing System Components 77

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Figure 6-16. Removing the System Board and System Board Tray

www.dell.com | support.dell.com

Installing the System Board Assembly

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Unpack the new system board assembly.

Align the system board tray so that the tabs on the chassis floor slide into the notches in the system board tray.

Slide the system board tray backward until it stops.

Using a #2 Phillips screwdriver, tighten the captive screw that secures the system board tray to the chassis. See Figure 6-16.

Install the power supply.

Install the fan assembly.

78 Installing System Components

Page 79

Connect the riser board.

Using a #2 Phillips screwdriver, tighten the two captive screws that secure the riser board to the system board.

Install any PCI expansion cards that you removed.

If this is a software RAID or external storage configuration system, install the daughter card.

Connect the hard-drive interface cables:

If this is a software RAID or external storage configuration system, connect the cables from the daughter card.

If this is a hardware RAID system, connect the cables from the CERC SATA RAID controller.

Install the processor.

Install the heat sink.

Using a lint-free cloth, remove the existing thermal grease from the processor and heat sink.

NOTE: Use the same heat sink that you removed from the processor.

Apply thermal grease evenly to the top of the processor.

Align the holes on both sides of the heat sink with the heat-sink posts on the system chassis.

Orient the securing clips so that the rubber-coated tabs are toward the back of the chassis.

NOTE: If the securing clips are installed so that the rubber-coated tabs are toward the front of the

system, the cooling shroud cannot be installed correctly.

Lower the end opposite of the rubber-coated tab of each securing clip over the heat-sink post,

and then slide the securing clip toward the heat-sink post until they snap onto the post.

While holding down the rubber-coated tab with one hand, push the latch on the securing clip toward the heat-sink post until it locks the clip onto the post.

Repeat step 15 and step 16 for the other securing clip.

Install the memory modules.

NOTE: Install the memory modules as noted in step 7 of the procedure in "Removing the System

Board Assembly."

Connect the LED cable to the daughter card on software RAID or external storage

configurations, or the CERC SATA RAID controller on hardware RAID systems.

Connect the control panel interface cable to the J7 connector on the system board.

Install the cooling shroud.

NOTE: When installing the cooling shroud, ensure that the two tabs on the cooling shroud are

inserted into the two retaining slots in the back panel.

Installing System Components 79

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Close the system.

Ensure that you did not leave tools or parts inside the system.

Place the cover over the sides of the chassis, and slide the cover forward.

Tighten the two captive screws at the back of the system to secure the cover.

Reconnect the system to the electrical outlet, and turn on the system.

Replace the bezel.

Push the latches on the bezel inward.

Place the panel on the front of the system and release the latches.

www.dell.com | support.dell.com

80 Installing System Components

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Installing Drives

The hard-drive bays provide space for up to four SATA hard drives. The hard drives must be connected to a CERC SATA RAID controller card or SATA daughter card.

Configuring the Boot Drive

The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup Program" in your system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller.

Removing a Hard Drive

CAUTION: See your System Information Guide for complete information about safety precautions,

working inside the computer, and protecting against electrostatic discharge.

Remove the bezel. See "Removing and Replacing the Bezel" in "Troubleshooting Your System."

Pull the release lever to the right and pull down the horizontal bar on the front of the carrier. See Figure 7-1.

User's Guide

. To boot the

Installing Drives 81

Page 82

Figure 7-1. Removing the Hard-Drive Carrier

release lever

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Slide the hard-drive carrier out of the chassis.

Using a #2 Phillips screwdriver, remove the four screws on the bottom of the carrier that secure the hard drive and remove the drive from the carrier. See Figure 7-2.

82 Installing Drives

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Figure 7-2. Removing the Hard Drive From the Drive Carrier

hard drive

hard-drive carrier

#2 Phillips screws (4)

Installing a Hard Drive

Align the hard-drive mounting holes with the holes in the drive carrier.

Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier. See Figure 7-2.

Align the hard-drive carrier in the hard drive bay of the chassis and slide the carrier forward until it stops.

Push the horizontal bar on the front of the carrier to the upright position.

Replace the bezel. See "Removing and Replacing the Bezel" in "Troubleshooting Your System."

Installing Drives 83

Page 84

Connecting Hard Drives for RAID

Your system supports the following three types of RAID configurations:

• Software RAID on the internal drives — This configuration requires a daughter card.

• Hardware RAID on the internal drives — This configuration requires the CERC SATA RAID controller.

• Hardware RAID on external SCSI drives and software RAID on the internal drives — This configuration requires a daughter card and a PERC 4/SC or 4/DC RAID controller card.

NOTE: The RAID configurations (software, hardware/internal, hardware/external) are preinstalled by

Dell and cannot be changed.

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Software RAID

Software RAID requires a daughter card to be installed on the system. See "Installing a Daughter Card."

Hardware RAID (Internal Drives)

Hardware RAID on the internal drives requires that you install the CERC SATA controller. See "Installing an Expansion Card." A daughter card is not required for this configuration.

Hardware RAID (External Drives) and Software RAID (Internal Drives)

Hardware RAID on external drives requires that you install the PERC 4/SC or 4/DC RAID controller. See "Installing an Expansion Card." When utilizing hardware RAID on external drives, you can run only software RAID on the internal drives, which requires a daughter card. See "Installing a Daughter Card."

NOTE: In a configuration that uses hardware RAID on external drives, the only internal drives you can

use are drive 0 and drive 1. These drives contain the operating system and a mirror of the operating system, respectively. Do not use these drives to store data.

84 Installing Drives

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Getting Help

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

Complete the procedures in "Troubleshooting Your System."

Run the system diagnostics and record any information provided.

Use Dell's extensive suite of online services available at Dell Support at help with installation and troubleshooting procedures.

For more information, see "Online Services."

If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with

any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the follow the directions.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

Dell Accessories

folder, double-click the

Express Service Code

support.dell.com

icon, and

for

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call

your local Dell representative for information on availability.

Online Services

You can access Dell Support at

DELL SUPPORT

You can contact Dell electronically using the following addresses:

• World Wide Web

www.dell.com/

www.dell.com/ap/

www.dell.com/jp

page, and fill in the requested details to access help tools and information.

(Asian/Pacific countries only)

(Japan only)

support.dell.com

. Select your region on the

WELCOME TO

Getting Help 85

Page 86

www.euro.dell.com

(Europe only)

www.dell.com/la

www.dell.ca

• Anonymous file transfer protocol (FTP)

ftp.dell.com/

• Electronic Support Service

support@us.dell.com

www.dell.com | support.dell.com

apsupport@dell.com (Asian/Pacific countries only)

support.jp.dell.com

support.euro.dell.com

• Electronic Quote Service

sales@dell.com

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

• Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

(Latin American countries)

(Canada only)

user:anonymous

(Japan only)

(Europe only)

, and use your e-mail address as your password.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to

support.dell.com

the information needed to locate and report on your order. See the contact information for your region.

86 Getting Help

, or you can call the automated order-status service. A recording prompts you for

Page 87

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see information. This service may not be offered in all locations.

www.dell.com/training

for more

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at sales specialist, see the contact information for your region.

www.dell.com

. For the telephone number to call to speak to a

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics.

Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-ondelivery (C.O.D.) packages are not accepted.

Getting Help 87

Page 88

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support

telephone system direct your call more efficiently.

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

www.dell.com | support.dell.com

CAUTION: Before servicing any components inside your computer, see your System Information Guide

for important safety information.

Contacting Dell

To contact Dell electronically, you can access the following websites:

• www.dell.com

•

support.dell.com

premiersupport.dell.com

• medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

(technical support)

(technical support for educational, government, healthcare, and

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code

Anguilla General Support

Antigua and Barbuda General Support

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar

Tech Support and Customer Care

Sales

Tech Support Fax

Customer Care Fax

Department Name or Service Area,

Website and E-Mail Address

88 Getting Help

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-335-0031

1-800-805-5924

toll-free: 0-800-444-0733

0-810-444-3355

11 4515 7139

11 4515 7138

Page 89

Country (City) International Access Code Country Code City Code

Aruba General Support

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Bahamas General Support

Barbados General Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Bermuda General Support

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business

Government and Business

Preferred Accounts Division (PAD)

Customer Care

Corporate Sales

Transaction Sales

Fax

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Care

Preferred Accounts/Corporate Customer Care

Home/Small Business Technical Support

Preferred Accounts/Corporate Technical Support

Switchboard

Website: support.euro.dell.com

E-mail: tech_be@dell.com

E-mail for French Speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support

Customer Care

Corporate Sales

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-1578

1-300-65-55-33

toll-free: 1-800-633-559

toll-free: 1-800-060-889

toll-free: 1-800-819-339

toll-free: 1-800-808-385

toll-free: 1-800-808-312

toll-free: 1-800-818-341

0820 240 530 00

0820 240 530 49

0820 240 530 14

0820 240 530 16

0820 240 530 14

0660 8779

0820 240 530 00

toll-free: 1-866-278-6818

1-800-534-3066

02 481 92 88

02 481 91 19

02 481 91 00

02 481 92 99

02 481 91 00

1-800-342-0671

Getting Help 89

Page 90

Country (City) International Access Code Country Code City Code

Bolivia General Support

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

British Virgin Islands General Support

www.dell.com | support.dell.com

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Cayman Islands General Support

Chile (Santiago)

Country Code: 56

City Code: 2

Website: www.dell.com/br

Customer Support, Technical Support

Tech Support Fax

Customer Care Fax

Sales

Customer Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

Transaction Sales (Penang, Malaysia)

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)

TechFax

Customer Care (Home Sales/Small Business)

Customer Care (med./large business, government)

Technical Support (Home Sales/Small Business)

Technical Support (med./large bus., government)

Sales (Home Sales/Small Business)

Sales (med./large bus., government)

Spare Parts Sales & Extended Service Sales

Sales, Customer Support, and Technical Support

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 800-10-0238

0800 90 3355

51 481 5470

51 481 5480

0800 90 3390

toll-free: 1-866-278-6820

604 633 4966

604 633 4949

604 633 4955

toll-free: 1-800-247-9362

toll-free: 1-800-950-1329

toll-free: 1-800-847-4096

toll-free: 1-800-326-9463

toll-free: 1-800-847-4096

toll-free: 1-800-387-5757

toll-free: 1-800-387-5752

toll-free: 1-800-387-5755

1 866 440 3355

1-800-805-7541

toll-free: 1230-020-4823

90 Getting Help

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Country (City) International Access Code Country Code City Code

China (Xiamen)

Country Code: 86

City Code: 592

Colombia General Support

Costa Rica General Support

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Tech Support website: support.ap.dell.com/china

Tech Support E-mail: cn_support@dell.com

Tech Support Fax

Home and Small Business Technical Support

Corporate Accounts Technical Support

Customer Experience

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North Government and Education

Large Corporate Accounts East

Large Corporate Accounts East Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support

Customer Care

Fax

TechFax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

818 1350

toll-free: 800 858 2437

toll-free: 800 858 2333

toll-free: 800 858 2060

toll-free: 800 858 2222

toll-free: 800 858 2557

toll-free: 800 858 2055

toll-free: 800 858 2628

toll-free: 800 858 2999

toll-free: 800 858 2955

toll-free: 800 858 2020

toll-free: 800 858 2669

toll-free: 800 858 2222

toll-free: 800 858 2355

toll-free: 800 858 2811

toll-free: 800 858 2621

980-9-15-3978

0800-012-0435

02 2186 27 27

02 2186 27 11

02 2186 27 14

02 2186 27 28

02 2186 27 11

Getting Help 91

Page 92

Country (City) International Access Code Country Code City Code

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

www.dell.com | support.dell.com

Dominica General Support

Dominican Republic General Support

Ecuador General Support

El Salvador General Support

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support

Customer Care (Relational)

Home/Small Business Customer Care

Switchboard (Relational)

Fax Switchboard (Relational)

Switchboard (Home/Small Business)

Fax Switchboard (Home/Small Business)

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support

Technical Support Fax

Relational Customer Care

Home/Small Business Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001

toll-free: 1-866-278-6821

1-800-148-0530

toll-free: 999-119

01-899-753-0777

09 253 313 60

09 253 313 81

09 253 313 38

09 693 791 94

09 253 313 99

09 253 313 00

92 Getting Help

Page 93

Country (City) International Access Code Country Code City Code

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Department Name or Service Area,

Website and E-Mail Address

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support

Customer Care

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Care

Switchboard

Sales

Fax

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support

Home/Small Business Customer Care

Global Segment Customer Care

Preferred Accounts Customer Care

Large Accounts Customer Care

Public Accounts Customer Care

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 01

06103 766-7200

0180-5-224400

06103 766-9570

06103 766-9420

06103 766-9560

06103 766-9555

06103 766-7000

Getting Help 93

Page 94

Country (City) International Access Code Country Code City Code

Greece

International Access Code: 00

Country Code: 30

www.dell.com | support.dell.com

Grenada General Support

Guatemala General Support

Guyana General Support

Hong Kong

International Access Code: 001

Country Code: 852

India Technical Support

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support

Gold Technical Support

Switchboard

Sales

Fax

Website: support.ap.dell.com

E-mail: ap_support@dell.com

Technical Support (Dimension™ and Inspiron™)

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

Gold Queue EEC Hotline

Customer Advocacy

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Sales

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

080044149518

08844140083

2108129800

2108129812

toll-free: 1-866-540-3355

1-800-999-0136

toll-free: 1-877-270-4609

2969 3189

2969 3191

2969 3196

2969 3187

3416 0910

3416 0907

3416 0908

3416 0912

2969 3105

1600 33 8045

1600 33 8044

94 Getting Help

Page 95

Country (City) International Access Code Country Code City Code

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Jamaica General Support (dial from within Jamaica only)

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Technical Support

U.K. Technical Support (dial within U.K. only)

Home User Customer Care

Small Business Customer Care

U.K. Customer Care (dial within U.K. only)

Corporate Customer Care

Corporate Customer Care (dial within U.K. only)

Ireland Sales

U.K. Sales (dial within U.K. only)

Fax/SalesFax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support

Customer Care

Fax

Switchboard

Corporate

Technical Support

Customer Care

Fax

Switchboard

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1850 543 543

0870 908 0800

01 204 4014

0870 906 0010

1850 200 982

0870 907 4499

01 204 4444

0870 907 4000

01 204 0103

01 204 4444

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821

1-800-682-3639

Getting Help 95

Page 96

Country (City) International Access Code Country Code City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

www.dell.com | support.dell.com

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Department Name or Service Area,

Website and E-Mail Address

Website: support.jp.dell.com

Technical Support (servers)

Technical Support outside of Japan (servers)

Technical Support (Dimension™ and Inspiron™)

Technical Support outside of Japan (Dimension and Inspiron)

Technical Support (Dell Precision™, OptiPlex™, and Latitude™)

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)

Technical Support (Axim™)

Technical Support outside of Japan (Axim)

Faxbox Service

24-Hour Automated Order Service

Customer Care

Business Sales Division (up to 400 employees)

Preferred Accounts Division Sales (over 400 employees)

Large Corporate Accounts Sales (over 3500 employees)

Public Sales (government agencies, educational institutions, and medical institutions)

Global Segment Japan

Individual User

Switchboard

Technical Support

Sales

Customer Service (Seoul, Korea)

Customer Service (Penang, Malaysia)

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

toll-free: 0120-198-498

81-44-556-4162

toll-free: 0120-198-226

81-44-520-1435

toll-free:0120-198-433

81-44-556-3894

toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-1465

044-556-3433

044-556-3430

044-556-1469

044-556-3469

044-556-1760

044-556-4300

toll-free: 080-200-3800

toll-free: 080-200-3600

toll-free: 080-200-3800

604 633 4949

2194-6202

2194-6000

96 Getting Help

Page 97

Country (City) International Access Code Country Code City Code

Latin America Customer Technical Support (Austin, Texas,

U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

SalesFax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

Macao

Country Code: 853

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Mexico

International Access Code: 00

Country Code: 52

Montserrat General Support

Website: support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium)

Home/Small Business Sales (Brussels, Belgium)

Corporate Sales (Brussels, Belgium)

Customer Care (Brussels, Belgium)

Fax (Brussels, Belgium)

Switchboard (Brussels, Belgium)

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Technical Support

Customer Service

Transaction Sales

Corporate Sales

Customer Technical Support

Sales

Customer Service

Main

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600

or 512 728-3772

3420808075

toll-free: 080016884

02 481 91 00

02 481 91 19

02 481 92 99

02 481 91 00

toll-free: 0800 582

604 633 4949

toll-free: 0800 581

toll-free:1800888298

04 633 4949

toll-free:1800888202

toll-free:1800888213

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

001-877-384-8979

or 001-877-269-3383

50-81-8800

or 01-800-888-3355

toll-free: 1-866-278-6822

Getting Help 97

Page 98

Country (City) International Access Code Country Code City Code

Netherlands Antilles General Support

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

www.dell.com | support.dell.com

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua General Support

Website: support.euro.dell.com

E-mail (Technical Support):

(Enterprise): nl_server_support@dell.com

(Latitude): nl_latitude_support@dell.com

(Inspiron): nl_inspiron_support@dell.com

(Dimension): nl_dimension_support@dell.com

(OptiPlex): nl_optiplex_support@dell.com

(Dell Precision): nl_workstation_support@dell.com

Technical Support

Technical Support Fax

Home/Small Business Customer Care

Relational Customer Care

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Home and Small Business

Government and Business

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

001-800-882-1519

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

0800 446 255

0800 444 617

0800 441 567

0800 441 566

001-800-220-1006

98 Getting Help

Page 99

Country (City) International Access Code Country Code City Code

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Pan am a General Support

Peru General Support

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

Puerto Rico General Support

St. Kitts and Nevis General Support

Website: support.euro.dell.com

E-mail Support (portable computers):

nor_nbk_support@dell.com

E-mail Support (desktop computers):

nor_support@dell.com

E-mail Support (servers):

nordic_server_support@dell.com

Technical Support

Relational Customer Care

Home/Small Business Customer Care

Switchboard

Fax Switchboard

Website: support.euro.dell.com

E-mail: pl_support_tech@dell.com

Customer Service Phone

Customer Care

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Website: support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support

Customer Care

Sales

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

671 16882

671 17514

23162298

671 16800

671 16865

001-800-507-0962

0800-50-669

57 95 700

57 95 999

57 95 806

57 95 998

57 95 999

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

1-800-805-7545

toll-free: 1-877-441-4731

Getting Help 99

Page 100

Country (City) International Access Code Country Code City Code

St. Lucia General Support

St. Vincent and the Grenadines General Support

Singapore (Singapore)

International Access Code: 005

Country Code: 65

South Africa (Johannesburg)

www.dell.com | support.dell.com

International Access Code:

09/091

Country Code: 27

City Code: 11

Southeast Asian and Pacific Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Technical Support

Customer Service (Penang, Malaysia)

Transaction Sales

Corporate Sales

Website: support.euro.dell.com

E-mail: dell_za_support@dell.com

Technical Support

Customer Care

Sales

Fax

Switchboard

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support

Customer Care

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Care

Switchboard

Fax

Department Name or Service Area,

Website and E-Mail Address

Area Codes,

Local Numbers, and

Toll-Free Numbers

1-800-882-1521

toll-free: 1-877-270-4609

toll-free: 800 6011 051

604 633 4949

toll-free: 800 6011 054

toll-free: 800 6011 053

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

604 633 4810

902 100 130

902 118 540

902 118 541

902 118 539

902 100 130

902 118 546

91 722 92 00

91 722 95 83

100 Getting Help

Dell POWER VAULT 745N User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Other Documents You May Need

Obtaining Technical Assistance

Indicators, Messages, and Codes

Front-Panel Indicators and Features

Back-Panel Indicators and Features

System Messages

System Beep Codes

Warning Messages

Diagnostics Messages

Alert Messages

Finding Software Solutions

Before You Begin

Troubleshooting Errors and Conflicts

Input Errors

Application Conflicts

IRQ Assignment Conflicts

Running the System Diagnostics

Using Server Administrator Diagnostics

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

Troubleshooting Your System

External Connections

Checking Basic Power Problems

Start-Up Routine

Checking the Equipment

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse

Troubleshooting Basic I/O Functions

Troubleshooting a Serial I/O Device

Troubleshooting a USB Device

Troubleshooting a Network Adapter

Responding to a Systems Management Software Alert Message

Inside the System

Removing and Replacing the Bezel

Opening the System

Closing the System

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting the Power Supply

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting Hard Drives

Troubleshooting Expansion Cards

Troubleshooting System Memory

Troubleshooting the Processor

Troubleshooting the System Board

Installing System Components

System Board Components

Cooling Shroud

Removing the Cooling Shroud

Installing the Cooling Shroud

System Battery

Replacing the System Battery

Fan Assembly

Removing the Fan Assembly

Installing the Fan Assembly

Power Distribution Board

Removing the Power Distribution Board

Installing the Power Distribution Board

Power Supply

Removing the Power Supply

Installing the Power Supply

Expansion Cards

Installing an Expansion Card

Removing an Expansion Card

Riser Board