Dell PowerEdge R905 User Manual

Dell™ PowerEdge™ R905

Hardware Owner’s

Manual

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and Dell OpenManage are trademarks of Dell Inc.; AMD, AMD Opteron, and combinations thereof are trademarks of Advanced Micro Devices, Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2009 P/N HX574 Rev. A02

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup

. . . . . . . 12

Front-Panel Features and Indicators . . . . . . . . . . 13

Hard-Drive Indicator Codes

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

LCD Status Messages

. . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . 16

. . . . . . . . . . 17

. . . . . . . . . . . . 18

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . 43

Contents 3

2 Using the System Setup Program . . . . . 45

Entering the System Setup Program . . . . . . . . . . . 45

Responding to Error Messages

Using the System Setup Program

. . . . . . . . . . . 45

. . . . . . . . . . 46

System Setup Options

Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Memory Information Screen

CPU Information Screen

Integrated Devices Screen

Serial Communication Screen

System Security Screen

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module

BMC Setup Module Options

. . . . . . . . . . . . . . . . . . 46

. . . . . . . . . . . . 49

. . . . . . . . . . . . . . 50

. . . . . . . . . . . . . 51

. . . . . . . . . . . 53

. . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . 56

. . . . . . . . . . . . 57

. . . . . . . . . . . . . 59

. . . . . . . . . . . . . 61

. . . 61

. . . . . . . . . . 61

. . . . . . . . . . . . 61

3 Installing System Components . . . . . . . 63

Recommended Tools . . . . . . . . . . . . . . . . . . . 64

4 Contents

Inside the System

. . . . . . . . . . . . . . . . . . . . . 64

Removing and Replacing the Optional Front Bezel

Opening and Closing the System

Opening the System

Closing the System

. . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . 67

. . . 66

Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 69

Removing a Cooling Fan

Replacing a Cooling Fan

. . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . 70

Cooling Shroud Assembly

. . . . . . . . . . . . . . . . 71

Removing the Cooling Shroud Assembly

Replacing the Cooling Shroud Assembly

Power Supplies

Removing a Power Supply

Replacing a Power Supply

Processor Expansion Module

. . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . 73

. . . . . . . . . . . . . 74

. . . . . . . . . . . . . . 75

Removing the PEM or PEM Shell

Replacing the PEM or PEM Shell

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . 79

Expansion Card Installation Guidelines

Installing an Expansion Card

Removing an Expansion Card

Riser Board

RAC Card

. . . . . . . . . . . . . . . . . . . . . . . . 83

Removing the Riser Board

Replacing the Riser Board

. . . . . . . . . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . 84

. . . . . . . . . . . . . 85

Installing an Optional RAC Card

. . . . . . 71

. . . . . . 72

. . . . . . . . . . 75

. . . . . . . . . . 78

. . . . . . 79

. . . . . . . . . . . . 80

. . . . . . . . . . . 83

. . . . . . . . . . 86

Internal USB Memory Key (Optional)

Installing the Optional Internal USB Memory Key

TOE/iSCSI Key (Optional)

SD Memory Card

. . . . . . . . . . . . . . . . . . . . 88

. . . . . . . . . . . . . . . . 89

. . . . . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . 88

Contents 5

NIC Daughter Card . . . . . . . . . . . . . . . . . . . . 91

Installing the NIC Daughter Card

Removing the NIC Daughter Card

. . . . . . . . . . 91

. . . . . . . . . 93

System Memory

. . . . . . . . . . . . . . . . . . . . . 94

General Memory Module Installation Guidelines

Installing Memory Modules

Removing Memory Modules

Processors

. . . . . . . . . . . . . . . . . . . . . . . 100

Removing a Processor

Installing a Processor

Installing an Optical Drive

Hard Drives

. . . . . . . . . . . . . . . . . . . . . . . 107

Before You Begin

. . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . . . . 108

Configuring the Boot Device

Removing a Drive Blank

Installing a Drive Blank

Removing a Hot-Plug Hard Drive

Installing a Hot-Plug Hard Drive

Replacing a Hard Drive in a Hard-Drive Carrier

SAS Controller Cards

. . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . 113

Removing a SAS Controller Card

Installing a SAS Controller Card

Installing the SAS RAID Controller Card Battery

. . . . . . . . . . . . . . . . . . . . 115

. . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . 97

. . . . . . . . . . . . 99

. . . . . . . . . . . . . . 101

. . . . . . . . . . . 109

. . . . . . . . . . . . . . 109

. . . . . . . . . 110

. . . . . . . . . 111

. . . . . . . . . 113

. . . . . . . . . 114

6 Contents

Connecting an External SAS Tape Drive

Connecting an External Fibre Channel Storage Device

. . . . . . . . . . . . . . . . . . . . . 116

. . . . . . . 116

System Battery . . . . . . . . . . . . . . . . . . . . . . 117

Replacing the System Battery

. . . . . . . . . . . 117

Control Panel Assembly

Removing the Control Panel

Installing the Control Panel

Chassis Intrusion Switch

. . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . 119

. . . . . . . . . . . . . 121

. . . . . . . . . . . . . . . . 122

Removing the Chassis Intrusion Switch

Installing the Chassis Intrusion Switch

SAS Backplane

. . . . . . . . . . . . . . . . . . . . . 124

Removing the SAS Backplane

Installing a SAS Backplane

Peripheral Interposer Board

. . . . . . . . . . . . . 127

. . . . . . . . . . . . . . . 128

Removing a Peripheral Interposer Board

Replacing a Peripheral Interposer Board

Fan Interposer Board

. . . . . . . . . . . . . . . . . . 131

Removing a Fan Interposer Board

Installing a Fan Interposer Board

System Board

Removing the System Board

Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . 134

. . . . . . . . . . . . 134

. . . . . . . . . . . . 137

. . . . . . 122

. . . . . . 123

. . . . . . . . . . . 124

. . . . . 128

. . . . . 131

. . . . . . . . . 131

. . . . . . . . . 133

Power Distribution Board

. . . . . . . . . . . . . . . . 138

Removing the Power Distribution Board

Installing the Power Distribution Board

Processor Expansion Module Board

Removing the PEM Board

Replacing the PEM Board

. . . . . . . . . . . . . 141

. . . . . . . . . . . . . 142

. . . . . . 138

. . . . . . 140

. . . . . . . . . . 141

Contents 7

4 Troubleshooting Your System . . . . . . . . 145

Safety First—For You and Your System . . . . . . . . 145

Start-Up Routine

Checking Basic Power Problems

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . 145

. . . . . . . . . . . 146

. . . . . . . . . . . . . . . . 146

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard or Mouse

Troubleshooting Serial I/O Problems

. . . . . . . . . 150

Troubleshooting a Serial I/O Device

Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . 153

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

. . . . . . . . . . 151

. . . . . . . . . . . . . 154

. . . . . . . . . . 155

. . . . . . . . . . . 156

Troubleshooting System Cooling Problems

Troubleshooting a Fan

. . . . . . . . . . . . . . 157

. . . . . . 147

. . . . . 148

. . . . . . . 150

. . . . . . 157

8 Contents

Troubleshooting System Memory

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

. . . . . . . . . . . 158

. . . . . . . . . . . 160

. . . . . . . . . . . . . 161

Troubleshooting a SAS Controller or SAS RAID Controller

. . . . . . . . . . . . . . . . . . . . . 163

Troubleshooting an External SAS Tape Drive

. . . . . 165

Troubleshooting Expansion Cards. . . . . . . . . . . . 166

Troubleshooting the Microprocessors

. . . . . . . . . 167

5 Running the System Diagnostics . . . . . . 169

Using Dell PowerEdge Diagnostics . . . . . . . . . . . 169

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . . 169

. . . . . . . . . . 170

. . . . . . . . . . . . 170

. . . . . . . . . . 170

. . . . . . . . . . . . . 171

. . . . . . . . . . . 171

. . . . . . . . . . 172

6 Jumpers and Connectors . . . . . . . . . . . 173

System Board Jumpers . . . . . . . . . . . . . . . . . 173

Disabling a Forgotten Password . . . . . . . . . . . . 173

System Board Connectors

Processor Expansion Module Board Connectors

SAS Backplane Board Connectors

SAS 2.5-Inch Peripheral Interposer Board

. . . . . . . . . . . . . . . . 174

. . . . 177

. . . . . . . . . . . 178

. . . . . . . 179

Contents 9

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 181

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 181

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• LCD status messages

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and

regulatory information. Warranty information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for

• Systems management software documentation describes the features,

Rack Installation Guide

with your rack solution describes how to install your system into a rack.

Getting Started Guide

up your system, and technical specifications.

configuring and managing your system.

requirements, installation, and basic operation of the software.

Rack Installation Instructions

provides an overview of system features, setting

included

About Your System 11

• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates

first because they often supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program" on page 45.

<F10> Enters the Utility Partition main menu to access the System

Diagnostics program. See "Running the System Diagnostics" on page 170.

<F11> Enters the boot mode selection screen, allowing you to choose a boot

device.

<F12> Enters PXE boot.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL) and configuration of the remote access controller (RAC) card. See the BMC User’s Guide for more information on setup and use of BMC.

<Ctrl+R> Enters the PERC boot utility. See your PERC adapter User’s Guide for

more information.

12 About Your System

Table 1-1. Keystrokes for Accessing System Features (continued)

Keystroke Description

<Ctrl+C> If a SAS controller is installed, this keystroke enters the SAS

Configuration Utility. See your SAS adapter User’s Guide for more information.

<Ctrl+S> Option is displayed if you have PXE support enabled through the

System Setup Program (see "Integrated Devices Screen" on page 51), or iSCSI boot enabled. This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for the integrated NIC.

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel.

About Your System 13

Figure 1-1. Front-Panel Features and Indicators

Table 1-2. Front-Panel Features and Connectors

Item Component Icon Description

1 Power-on indicator,

power button

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the

power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

2 NMI button Used to troubleshoot software and device

driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3 System identification

button

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the front and back blinks until one of the buttons is pushed again.

14 About Your System

Table 1-2. Front-Panel Features and Connectors (continued)

Item Component Icon Description

4 LCD display Provides system ID, status information,

and system error messages.

The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD display lights amber when the system needs attention due to a problem with power supplies, fans, system temperature, or hard drives.

NOTE: If the system is connected to AC

power and an error has been detected, the LCD display lights amber regardless of whether the system has been powered on.

5 USB connectors (2) Connects USB 2.0-compliant devices to

the system.

6 Video connector Connects a monitor to the system.

7 Hard drives (optional) Five 3.5" drives or eight 2.5" drives.

8 Optical drive

(optional)

Optional slimline optical drive

NOTE: DVD devices are data only.

About Your System 15

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—a drive-activity indicator and a drive-status indicator. See Figure 1-2.

Figure 1-2. Hard-Drive Indicators

1 drive-status indicator (green

and amber) – requires hardware RAID controller

2 green drive-activity indicator

Table 1-3 lists the drive indicator patterns for hard drives connected to a RAIDenabled controller card such as a PERC6i card. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

16 About Your System

Table 1-3. Hard-Drive Indicator Patterns for Drives Connected to a RAID Controller Card

Condition Drive-Status Indicator Pattern

Identify drive/preparing for removal

Drive ready for insertion or removal

Drive predicted failure Blinks green, amber, and off.

Drive failed Blinks amber four times per second.

Drive rebuilding Blinks green slowly.

Drive online Steady green.

Rebuild halted Blinks green three seconds, amber three seconds, and

Blinks green two times per second

Off

NOTE: The drive status indicator remains off until all

hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.

off six seconds.

Back-Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

About Your System 17

Figure 1-3. Back-Panel Features and Indicators

1 video connector 2 serial connector

3 USB connectors (2) 4 integrated NIC connector NIC2

5 integrated NIC connector NIC1 6 remote access controller (optional)

7 expansion-card slots (7) 8 integrated NIC connector NIC3

9 integrated NIC connector NIC4 10 power supply 2

11 system status indicator 12 system identification button

13 power supply 1

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach external devices while your system is turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

18 About Your System

For information about individual connectors, see "Jumpers and Connectors" on page 173. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 45.

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see

Figure 1-1

Table 1-4. Power Button Indicators

Indicator Function

On Indicates that power is supplied to the system and the system is

Flickering Power is supplied to the system but the system is powering up,

Off Indicates that no power is supplied to the system.

The indicators on the power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4 and Table 1-5).

Table 1-5. Power Supply Indicators

Indicator Function

Power supply status

Power supply fault

AC line status Green indicates that a valid AC source is connected to the

). Table 1-4 lists the power button indicator codes.

operational.

or shutting down.

Green indicates that the power supply is operational and providing DC power to the system.

Amber indicates a problem with the power supply.

power supply and is operational.

About Your System 19

Figure 1-4. Power Supply Indicators

1 power supply status

(DC out is operational)

3 AC line status (AC in is operational)

2 power supply fault

NIC Indicator Codes

Each NIC on the system back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes.

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

20 About Your System

Table 1-6. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off The NIC is not connected to the network.

Link indicator is green The NIC is connected to a valid link partner on

the network.

Activity indicator is blinking amber Network data is being sent or received.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-7 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 181.

About Your System 21

Table 1-7. LCD Status Messages

Line 1 Message

N/A

E1000 FAILSAFE,

E1114 Temp Ambient Ambient system

E1210 CMOS Batt CMOS battery is missing,

E1211 ROMB Batt RAID battery is either

E12

E1229 CPU # VCORE Processor # VCORE

Line 2 Message

SYSTEM NAME

Call Support

nn #

Causes Corrective Actions

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The displays under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

temperature is out of acceptable range.

or the voltage is out of acceptable range.

missing, bad, or unable to recharge due to thermal issues.

PwrGd Specified voltage

regulator has failed.

voltage regulator has failed.

This message is for information only.

You can change the system string in the System Setup program. See "Using the System Setup Program" on page 45.

See "Getting Help" on page 181.

See "Troubleshooting System Cooling Problems" on page 157.

See "Troubleshooting the System Battery" on page 155.

Reseat the RAID battery. See "Installing the SAS RAID Controller Card Battery" on page 115, and "Troubleshooting System Cooling Problems" on page 157.

See "Getting Help" on page 181.

22 About Your System

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E122A CPU # VTT Processor # VTT voltage

E122D CPU # VDDIO Processor # VDDIO

E122E CPU # VDDA Processor # VDDA

E122F 2.5V PwrGd 2.5V voltage regulator has

E1231 1.2V HTCORE

E1232 VDD 12V PS#

E123B LOM Mezz

E123C Planar LOM

E1310 RPM Fan ## RPM of specified cooling

Line 2 Message

PwrGd

Causes Corrective Actions

has exceeded the allowable voltage range

voltage has exceeded the allowable voltage range

failed.

1.2V HTCORE voltage regulator has failed.

The specified power supply has failed or has been removed from the bay while the system was on.

Voltage regulator for the NIC daughter card has failed.

Voltage regulator for the integrated NIC has failed.

fan is out of acceptable operating range.

See "Getting Help" on page 181.

If removed, reinsert the power supply into the bay and reconnect to power. For component failures, see "Getting Help" on page 181.

Recycle power to the system or clear the SEL. If the problem persists, see "Getting Help" on page 181.

See "Troubleshooting System Cooling Problems" on page 157.

About Your System 23

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E1313 Fan

E1414 CPU #

E1418 CPU #

Line 2 Message

Redundancy

Thermtrip

Presence

Causes Corrective Actions

One or more cooling fans has failed. Cooling fan redundancy has been lost.

Specified microprocessor is out of acceptable temperature range and has halted operation.

See "Troubleshooting System Cooling Problems" on page 157.

See "Troubleshooting System Cooling Problems" on page 157. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 167.

NOTE: The LCD continues

to display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage

Baseboard Management Controller User’s Guide for

information about these utilities.

Specified processor is missing or bad, or the system is in an unsupported configuration.

See "Troubleshooting the Microprocessors" on page 167.

24 About Your System

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E141C CPU Mismatch Processors are in an

E141F CPU Protocol The system BIOS has

E1420 CPU Bus PERR The system BIOS has

E1421 CPU Init The system BIOS has

E1422 CPU Machine

E1610 PS # Missing Specified power supply is

E1614 PS # Status Specified power supply is

E1618 PS #

Line 2 Message

Chk

Predictive

Causes Corrective Actions

unsupported configuration.

reported a processor protocol error.

reported a processor bus parity error.

reported a processor initialization error.

The system BIOS has reported a machine check error.

improperly installed or removed.

improperly installed or faulty.

Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

See "Getting Help" on page 181.

See "Troubleshooting Power Supplies" on page 156.

About Your System 25

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E161C PS # Input

E1620 PS # Input

E1624 PS

E1625 PS AC

E1710 I/O Channel

E1711 PCI PERR B##

Line 2 Message

Lost

Range

Redundancy

Current

Chk

D## F##

PCI PERR Slot #

Causes Corrective Actions

Power source for specified power supply is unavailable, or out of acceptable range.

Power supply redundancy has been lost. If the remaining power supply fails the system will shut down.

Power source is out of acceptable range.

The system BIOS has reported an I/O channel check error.

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in PCI slot #.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 156.

See "Troubleshooting Power Supplies" on page 156.

Check the AC power source.

See "Getting Help" on page 181.

Remove and reseat the specified PCI expansion card. If the problem persists, see "Troubleshooting Expansion Cards" on page 166. If troubleshooting does not resolve the problem, see "Getting Help" on page 181.

26 About Your System

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E1712 PCI SERR B##

Line 2 Message

D## F##

PCI SERR Slot #

Causes Corrective Actions

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component that resides in slot #.

E1714 Unknown Err The system BIOS has

determined that there has been an error in the system, but is unable to determine its origin.

E171F PCIE Fatal

Err B## D## F##

PCIE Fatal Err Slot #

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in slot #.

See "Getting Help" on page 181.

E1810 HDD ## Fault Specified hard drive has a

fault.

E1811 HDD ## Rbld

Abrt

Specified hard drive has ended rebuild before completion.

See "Troubleshooting a Hard Drive" on page 161.

About Your System 27

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E1812 HDD ##

E1914 DRAC5 Conn2

E1A14 SAS Cable A SAS cable A is unseated,

E1A15 SAS Cable B SAS cable B is unseated,

E1A1C LOM Mezz

E2010 No Memory No memory is installed in

E2011 Mem Config

E2012 Unusable

Line 2 Message

Removed

Cbl

Missing

Err

Memory

Causes Corrective Actions

Specified hard drive has been removed from the system.

DRAC 5 cable is missing or unseated.

missing, or bad.

NIC daughter card is missing.

the system.

Memory detected, but is not configurable. Error detected during memory configuration.

Memory is configured, but not usable. Memory subsystem failure.

Information only.

Reconnect the cable. See "RAC Card" on page 86.

Check the cable connection to the SAS backplane. See "SAS Backplane Board Connectors" on page 178.

Install or reseat the NIC daughter card.

Install memory modules. See "System Memory" on page 94.

Check the memory configuration and reinstall the memory modules if necessary. See "System Memory" on page 94.

See "Troubleshooting System Memory" on page 158.

28 About Your System

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E2013 Shadow BIOS

E2014 CMOS Fail CMOS failure. CMOS

E2015 DMA

E2016 Int

E2017 Timer Fail Timer refresh failure. See "Getting Help" on

E2018 Prog Timer Programmable interval

E2019 Parity Error Parity error. See "Getting Help" on

E201A SIO Err SIO failure. See "Getting Help" on

E201B Kybd

E201C SMI Init System management

E201D Shutdown

E201E POST Mem

Line 2 Message

Fail

Controller

Test

Causes Corrective Actions

The system BIOS failed to copy its flash image into memory.

RAM not functioning properly.

DMA controller failure. See "Getting Help" on

Interrupt controller failure.

timer error.

Keyboard controller failure.

interrupt (SMI) initialization failure.

BIOS shutdown test failure.

BIOS POST memory test failure.

See "Troubleshooting System Memory" on page 158.

See "Getting Help" on page 181.

page 181.

See "Getting Help" on page 181.

page 181.

See "Getting Help" on page 181.

page 181.

See "Getting Help" on page 181.

See "Troubleshooting System Memory" on page 158. If problem persists, see "Getting Help" on page 181.

About Your System 29

Table 1-7. LCD Status Messages (continued)

Line 1 Message

E201F DRAC Config Remote access controller

E2020 CPU Config CPU configuration

E2021 Memory

E2022 POST Fail General failure after

E2110 MBE DIMM ##

E2111 SBE Log

Line 2 Message

Population

& ##

Disable DIMM ##

Causes Corrective Actions

(RAC) configuration failure.

failure.

Incorrect memory configuration. Memory population order incorrect.

video.

One of the DIMMs in the set implicated by "## & ##" has had a memory multi-bit error (MBE).

The system BIOS has disabled memory singlebit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.

Check screen for specific error messages. Ensure that the RAC card and cables are properly seated. See "RAC Card" on page 86. If problem persists, see your RAC documentation.

Check screen for specific error messages.

Check screen for specific error messages. See "Troubleshooting System Memory" on page 158.

Check screen for specific error messages.

See "Troubleshooting System Memory" on page 158.

30 About Your System

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