Dell PowerEdge R300 User Manual

Dell™ PowerEdge™ R300 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of Dell Inc.; Microsoft, MS-DOS, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Red Hat is a registered trademark of Red Hat, Inc.; UNIX is a registered trademark of The Open Group in the United States and other countries; EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model SMT

June 2009 P/N XK127 Rev. A01

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup

Front-Panel Features and Indicators

Hard-Drive Indicator Codes

. . . . . . . . . . . . 17

Back-Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

NIC Indicator Codes

. . . . . . . . . . . . . . . . . . . 21

LCD Status Messages

. . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . 19

. . . . . . 12

. . . . . . . . . . 13

. . . . . . . . . . 19

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

. . . . . . . . . 33

System Messages . . . . . . . . . . . . . . . . . . . . 34

Warning Messages

Diagnostics Messages

Alert Messages

. . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . 45

2 Using the System Setup Program . . . . . . 47

Entering the System Setup Program . . . . . . . . . . 47

Responding to Error Messages

. . . . . . . . . . 47

Contents 3

Using the System Setup Program . . . . . . . . . 48

System Setup Options

Main Screen

Memory Information Screen

CPU Information Screen

SATA Configuration Screen

Integrated Devices Screen

Serial Communication Screen

System Security Screen

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

Baseboard Management Controller Configuration

Entering the BMC Setup Module

BMC Setup Module Options

. . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . . . . . . . . . 48

. . . . . . . . . . . . 51

. . . . . . . . . . . . . . 52

. . . . . . . . . . . . 53

. . . . . . . . . . . . . 53

. . . . . . . . . . . 54

. . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . 58

. . . . . . . . . . . . 59

. . . . . . . . . . . . . 61

. . . . . . . . . . . . 62

. . . 63

. . . . . . . . . . 63

. . . . . . . . . . . . 63

3 Installing System Components . . . . . . . . 65

4 Contents

Recommended Tools . . . . . . . . . . . . . . . . . . 65

Inside the System

. . . . . . . . . . . . . . . . . . . . 66

Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing the Front Bezel

Replacing the Front Bezel

. . . . . . . . . . . . . 69

. . . . . . . . . . . . . 70

Opening and Closing the System . . . . . . . . . . . . 70

Opening the System

Closing the System

. . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . 71

System Board Shroud . . . . . . . . . . . . . . . . . . 72

Removing the System Board Shroud

Installing the System Board Shroud

. . . . . . . . 72

. . . . . . . . 74

Hard Drives

Replacing a Hard-Drive Carrier

. . . . . . . . . . . . . . . . . . . . . . . 74

Removing a Drive Blank

Installing a Hard-Drive Blank

Removing a Hot-Plug Hard Drive

Installing a Hot-Plug Hard Drive

. . . . . . . . . . . . . . 75

. . . . . . . . . . . 75

. . . . . . . . . 75

. . . . . . . . . . 76

. . . . . . . . . . . . . 78

Removing a Hard Drive From a Hard-Drive Carrier

Installing a Hard Drive Into a Drive Carrier

Optical Drive

. . . . . . . . . . . . . . . . . . . . . . 80

Removing the Optical Drive from the System

Installing the Optical Drive

. . . . . . . . . . . . . 81

Installing the Optical Drive in the Optical Drive Tray

Removing the Optical Drive From the Optical Drive Tray

Cooling Fan Modules

Removing the Fan Assembly

Installing the Fan Assembly

Power Supply Fan Assembly

. . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . 85

. . . . . . . . . . . . 87

. . . . . . . . . . . . . . 87

Removing the Power Supply Fan Assembly

Installing the Power Supply Fan Assembly

. . . . 78

. . . 80

. . . . 87

. . . . 89

Power Supplies

Removing a Power Supply

Replacing a Power Supply

Internal USB Memory Key

. . . . . . . . . . . . . . . . . . . . . 89

. . . . . . . . . . . . . 89

. . . . . . . . . . . . . 90

. . . . . . . . . . . . . . . 91

Installing the Optional Internal USB Memory Key

RAC Card

. . . . . . . . . . . . . . . . . . . . . . . . . 93

. 91

Contents 5

Removing the RAC Card . . . . . . . . . . . . . . 93

Installing a RAC Card

. . . . . . . . . . . . . . . . 95

Expansion Cards

. . . . . . . . . . . . . . . . . . . . . 96

Installing an Expansion Card

Removing an Expansion Card

Riser Cards

Backplane Board

. . . . . . . . . . . . . . . . . . . . . . . . 98

Removing the Riser Card

Installing the Riser Card

. . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . . 99

. . . . . . . . . . . . . . 100

Removing the Backplane Board

Installing the Backplane Board

System Memory

. . . . . . . . . . . . . . . . . . . . . 103

Memory Module Installation Guidelines

Installing Memory Modules

Removing Memory Modules

Processor

System Battery

. . . . . . . . . . . . . . . . . . . . . . . . 107

Replacing the Processor

Installing a Processor

. . . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . 110

Replacing the System Battery

. . . . . . . . . . . . 96

. . . . . . . . . . . 97

. . . . . . . . . . 101

. . . . . . . . . . 103

. . . . . . 103

. . . . . . . . . . . . 105

. . . . . . . . . . . . 107

. . . . . . . . . . . 112

6 Contents

Control Panel Assembly

. . . . . . . . . . . . . . . . . 114

Removing the Control Panel Assembly

Installing the Control Panel Assembly

Power Distribution Board

. . . . . . . . . . . . . . . . 117

Removing the Power Distribution Board

Replacing the Power Distribution Board

System Board

. . . . . . . . . . . . . . . . . . . . . . 119

. . . . . . . 114

. . . . . . . 116

. . . . . . 117

. . . . . . 119

Removing the System Board Assembly . . . . . . 120

Installing the System Board Assembly

. . . . . . . 122

4 Troubleshooting Your System . . . . . . . . 125

Safety First—For You and Your System . . . . . . . . . 125

Start-Up Routine

Checking the Equipment

. . . . . . . . . . . . . . . . . . . . . 125

. . . . . . . . . . . . . . . . 126

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse

Troubleshooting Serial I/O Problems

. . . . . . . . . . . 127

. . . . . . . . . . . . 128

. . . . . . . . . . 128

Troubleshooting a Serial I/O Device

Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . 131

Troubleshooting a Wet System

Troubleshooting a Damaged System

Troubleshooting the System Battery

Troubleshooting Power Supplies

. . . . . . . . . . 129

. . . . . . . . . . . . . 132

. . . . . . . . . . 133

. . . . . . . . . . 134

. . . . . . . . . . . . 135

Troubleshooting System Cooling Problems

Troubleshooting a Fan

. . . . . . . . . . . . . . . 136

. . . . . . 126

. . . . . . . 126

. . . . . . . . 129

. . . . . . . 136

Troubleshooting System Memory

. . . . . . . . . . . . 137

Troubleshooting an Internal USB Key

Troubleshooting a Diskette Drive

. . . . . . . . . . . . 140

. . . . . . . . . . 139

Contents 7

Troubleshooting an Optical Drive . . . . . . . . . . . . 142

Troubleshooting a SCSI Tape Drive

Troubleshooting a Hard Drive

Troubleshooting a Hot-plug Hard Drive

Troubleshooting a SAS or SAS RAID Controller

Troubleshooting Expansion Cards

Troubleshooting the Microprocessors

. . . . . . . . . . . 143

. . . . . . . . . . . . . . 144

. . . . . . . . . 145

. . . . 147

. . . . . . . . . . . 149

. . . . . . . . . 151

5 Running the System Diagnostics . . . . . . 153

Using Dell PowerEdge Diagnostics . . . . . . . . . . . 153

System Diagnostics Features

When to Use the System Diagnostics

Running the System Diagnostics

System Diagnostics Testing Options

Using Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . . 153

. . . . . . . . . . 154

. . . . . . . . . . . . 154

. . . . . . . . . . 154

. . . . . . . . . . . . . . . 155

. . . . . . . . . . . 155

. . . . . . . . . . 156

6 Jumpers and Connectors . . . . . . . . . . . 157

8 Contents

System Board Jumpers . . . . . . . . . . . . . . . . . 157

System Board Connectors

Riser Card Connectors

. . . . . . . . . . . . . . . . 157

. . . . . . . . . . . . . . . . . . 160

Control Panel Assembly Connectors . . . . . . . . . . 161

SAS/SATA Backplane Board Connectors

Expansion Card Connectors for SAS Controller Daughter Cards

Disabling a Forgotten Password

. . . . . . . . 162

. . . . . . . . . . . . 164

7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167

Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167

Glossary 169

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

162

Contents 9

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• LCD status messages

• System messages

• Warning messages

• Diagnostics messages

• Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and

regulatory information. Warranty information may be included within this document or as a separate document.

• The

• CDs included with your system provide documentation and tools for

• Systems management software documentation describes the features,

Rack Installation Guide

with your rack solution describe how to install your system into a rack.

Getting Started Guide

up your system, and technical specifications.

configuring and managing your system.

requirements, installation, and basic operation of the software.

and

Rack Installation Instructions

provides an overview of system features, setting

included

About Your System 11

• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates

first because they often supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description

<F2> Enters the System Setup program. See "Entering the System Setup

Program" on page 47.

<F10> Opens the utility partition, allowing you to run the system diagnostics.

See "Running the System Diagnostics" on page 154.

<F11> Enters the boot mode selection screen, allowing you to choose a boot

device.

<F12> Starts PXE boot.

<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL) and configuration of the remote access controller (RAC) card. See the Dell OpenManage™ Baseboard Management Controller User’s Guide for more information on setup and use of BMC.

<Ctrl+C> This keystroke enters the SAS Configuration Utility. See your SAS

controller User’s Guide for more information.

12 About Your System

Table 1-1. Keystrokes for Accessing System Features (continued)

1 2

8 9 11

Keystroke Description

<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this

keystroke enters the RAID configuration utility. For more information, see the documentation for your SAS controller card.

<Ctrl+S> If you have PXE support enabled through the System Setup Program

(see "Integrated Devices Screen" on page 53), this keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

Front-Panel Features and Indicators

Figure 1-1 shows the controls, indicators, connectors, and features on the system front panel behind the optional bezel. (To remove the bezel, press the latch at the left end of the bezel. See "Opening and Closing the System" on page 70.) Table 1-2 provides component descriptions.

Figure 1-1. Front-Panel Features and Indicators

About Your System 13

Table 1-2. Front-Panel Components

Item Component Icon Description

1 Power-on indicator,

power button

The power button turns system power off and on.

NOTICE: If you turn off the system

using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see "Using the System Setup Program" on page 48 and the operating system's documentation.

The power-on indicator lights or blinks to indicate the status of power to the system.

The power-on indicator lights when the system is on. The indicator is off when the system is off and power is disconnected from the system. The indicator blinks when the system is on but in standby state, or when the system is off but is still connected to the power source.

To exit from the standby state, briefly press the power button.

14 About Your System

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

2 NMI button Used to troubleshoot software and device

driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3 Hard-drive activity

indicator

4System

identification button

5 LCD panel Provides system ID, status information,

Indicates current hard-drive activity on the system.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

and system error messages.

The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.

NOTE: If the system is connected to AC

power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

6 USB connectors (2) Connect USB 2.0-compliant devices to

the system.

About Your System 15

Table 1-2. Front-Panel Components (continued)

Item Component Icon Description

7 Video connector Connects a monitor to the system.

8 Optical drive

(optional)

One optional slim-line SATA DVD-ROM drive or DVD-RW drive, or combination CD-RW/DVD drive (when available).

NOTE: DVD devices are data only.

9 Hard-drive activity

indicator

10 Hard drive 0 Optional 3.5-inch SAS or SATA hot-plug

11 Hard drive 1 Optional 3.5-inch SAS or SATA hot-plug

The green hard-drive activity indicator flashes when the hard drives are in use.

hard drive.

16 About Your System

Hard-Drive Indicator Codes

The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.

Figure 1-2. Hard-Drive Indicators

1 drive-status indicator (green and

amber)

2 green drive-activity indicator

About Your System 17

Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: For non-RAID configurations, only the drive-activity indicator is active. The

drive-status indicator is off.

Table 1-3. Hard-Drive Indicator Patterns for RAID

Condition Drive-Status Indicator Pattern

Identify drive/preparing for removal

Drive ready for insertion or removal

Drive predicted failure Blinks green, amber, and off.

Drive failed Blinks amber four times per second.

Drive rebuilding Blinks green slowly.

Drive online Steady green.

Rebuild aborted Blinks green three seconds, amber three seconds, and

Blinks green two times per second

Off

off six seconds.

18 About Your System

Back-Panel Features and Indicators

8 6710 91113 1214

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-3. Back-Panel Features and Indicators

1 PCIe slot 1- riser card 2 PCIe slot 2 - riser card

3 power supply bay 1 (PS1) 4 power supply bay 2 (PS2)

5 redundant power supply indicators

(2)

7 system status indicator 8 system status indicator connector

9 NIC2 connector (Gb) 10 NIC1 connector (Gb)

11 2.0-compliant USB connectors (2) 12 video connector

13 serial connector 14 remote access controller (RAC)

6 system identification button

connector (optional)

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

About Your System 19

• Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

See "Using the System Setup Program" on page 48 for information about enabling, disabling, and configuring I/O ports and connectors.

Power Indicator Codes

The power button on the front panel controls the power to the system from the system's power supplies. The power indicator lights green when the system is on.

The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists the power supply indicator codes.

Table 1-4. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is operational and

providing DC power to the system.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected to the

power supply and is operational.

20 About Your System

Figure 1-4. Redundant Power Supply Indicators

1 power supply status

(DC out is operational)

3 AC line status (AC in is operational)

2 power supply fault

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes.

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

About Your System 21

Table 1-5. NIC Indicator Codes

Indicator Indicator Code

Link and activity indicators are off. The NIC is not connected to the network.

Link indicator is green. The NIC is connected to a valid link partner

on the network.

Activity indicator is blinking yellow. Network data is being sent or received.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Many repairs may only be done by a certified service technician. You

should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 167.

22 About Your System

Table 1-6. LCD Status Messages

Code Text Causes Corrective Actions

N/A SYSTEM NAME

E1000 FAILSAFE,

Call Support

E1114 Temp Ambient Ambient system

E1115 Temp Planar Planar system temperature

E1118 CPU Temp

Interface

E1210 CMOS Batt CMOS battery is missing, or

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The displays under the following conditions:

• The system is powered on.

• The power is off and active errors are displayed.

Check the system event log for critical failure events.

temperature is out of acceptable range.

is out of acceptable range.

The BMC is unable to determine the CPU(s) temperature status. Consequently, the BMC increases the CPU fan speed to maximum as a precautionary measure.

the voltage is out of acceptable range.

This message is for information only.

You can change the system ID and name in the System Setup program. See "Entering the System Setup Program" on page 47.

See "Getting Help" on page 167.

See "Troubleshooting System Cooling Problems" on page 136.

Turn off power to the system and restart the system. See "Getting Help" on page 167.

See "Troubleshooting the System Battery" on page 134.

About Your System 23

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1211 ROMB Batt RAID battery is either

missing, bad, or unable to recharge due to thermal issues.

E1214 ##

E1215 ##

E1226 PCI Rsr 1.5V

E1229 CPU # VCORE Processor # VCORE voltage

E122A CPU VTT PwrGd Processor # VTT voltage has

E1310 RPM Fan ## RPM of specified cooling

E1311 FAN MOD ##

E1313 Fan

PwrGd Specified voltage regulator

has failed.

PwrGd Specified voltage regulator

has failed.

1.5V Riser Card Power Good

PwrGd

RPM

Redundancy

failure.

regulator has failed.

exceeded the allowable voltage range

fan is out of acceptable operating range.

RPM of specified cooling fan module is out of acceptable operating range.

The system is no longer fanredundant. Another fan failure will put the system at risk of over-heating.

Reseat the RAID battery connector. See "Troubleshooting a SAS or SAS RAID Controller" on page 147, and "Troubleshooting System Cooling Problems" on page 136.

See "Getting Help" on page 167.

See "Troubleshooting System Cooling Problems" on page 136.

Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 136.

24 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1410 CPU # IERR Specified microprocessor is

reporting an internal error.

E1414 CPU #

Thermtrip

Specified microprocessor is out of acceptable temperature range and has halted operation.

See your system’s "Information Update Tech Sheet" located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 167.

See "Troubleshooting System Cooling Problems" on page 136. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 151.

NOTE: The LCD continues

to display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell™ OpenManage™

Baseboard Management Controller User’s Guide for

information about these utilities.

E1418 CPU #

Presence

Specified processor is missing or bad, and the system is in an unsupported configuration.

See "Troubleshooting the Microprocessors" on page 151.

About Your System 25

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E141C CPU Mismatch Processors are in a

configuration unsupported by Dell.

E141F CPU Protocol The system BIOS has

reported a processor protocol error.

E1420 CPU Bus PERR The system BIOS has

reported a processor bus parity error.

E1421 CPU Init The system BIOS has

reported a processor initialization error.

E1422 CPU Machine

Chk

E1610 PS # Missing No power is available from

E1614 PS # Status No power is available from

E1618 PS #

Predictive

The system BIOS has reported a machine check error.

the specified power supply; specified power supply is improperly installed or faulty.

Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

See "Getting Help" on page 167.

See "Troubleshooting Power Supplies" on page 135.

26 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E161C PS # Input

Lost

E1624 PS Redundancy The power supply subsystem

E1710 I/O Channel

Chk

E1711 PCI PERR B##

D## F##

PCI PERR Slot #The system BIOS has

Power source for specified power supply is unavailable, or out of acceptable range.

is no longer redundant. If the last supply fails, the system will go down.

The system BIOS has reported an I/O channel check.

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

reported a PCI parity error on a component that resides in the specified PCIe slot.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 135.

See "Troubleshooting Power Supplies" on page 135.

See "Getting Help" on page 167.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149.

About Your System 27

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1712 PCI SERR B##

D## F##

PCI SERR Slot #The system BIOS has

E1714 Unknown Err The system BIOS has

E171F PCIE Fatal

Err B## D## F##

PCIE Fatal Err Slot #

E1810 HDD ## Fault The SAS subsystem has

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

reported a PCI system error on a component that resides in the specified slot.

determined that there has been an error in the system, but is unable to determine its origin.

The system BIOS has reported a PCIe fatal error on a component that resides in PCIe configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

determined that hard drive ## has experienced a fault.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149.

See "Getting Help" on page 167.

Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149.

See "Troubleshooting a Hard Drive" on page 144.

28 About Your System

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1811 HDD ## Rbld

Abrt

E1812 HDD ##

Removed

E1913 CPU &

Firmware Mismatch

E1A12 PCI Rsr

Config

E1A12 PCI Rsr

Missing

E1A14 SAS Cable A SAS cable A is missing or

E1A15 SAS Cable B SAS cable B is missing or

The specified hard drive has experienced a rebuild abort.

The specified hard drive has been removed from the system.

The BMC firmware does not support the CPU.

One or all of the PCIe risers is configured incorrectly, preventing the system from powering on.

One or all of the PCIe risers is missing, preventing the system from powering on.

bad.

See "Troubleshooting a Hard Drive" on page 144. If the problem persists, see your RAID documentation.

Information only.

Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC.

Reinstall the missing riser card(s).

Check that all connections are secure and correctly positioned.

Reseat the cable. If the problem persists, replace cable.

If the problem persists, see "Getting Help" on page 167.

Reseat the cable. If the problem persists, replace cable.

If the problem persists, see "Getting Help" on page 167.

About Your System 29

Table 1-6. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E1A15 SAS Cable C SAS cable C is missing or

bad.

E1A18 PDB Ctrl

Cable

E2010 No Memory No memory is installed in

E2011 Mem Config

Err

E2012 Unusable

Memory

E2013 Shadow BIOS

Fail

E2014 CMOS Fail CMOS failure. CMOS RAM

E2015 DMA

Controller

E2016 Int

Controller

E2017 Timer Fail Timer refresh failure. See "Getting Help" on

Control cable for the power distribution board (PDB) is missing or bad

the system.

Memory detected, but is not configurable. Error detected during memory configuration.

Memory is configured, but not usable. Memory subsystem failure.

The system BIOS failed to copy its flash image into memory.

not functioning properly.

DMA controller failure. See "Getting Help" on

Interrupt controller failure. See "Getting Help" on

Reseat the cable. If the problem persists, replace cable.

If the problem persists, see "Getting Help" on page 167.

Reseat the cable. If the problem persists, replace cable.

If the problem persists, see "Getting Help" on page 167.

Install memory. See "Installing Memory Modules" on page 105.

See "Troubleshooting System Memory" on page 137.

See "Getting Help" on page 167.

page 167.

30 About Your System

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