Page 1
Dell™ PowerEdge™ R300 Systems
Hardware Owner’s Manual
www.dell.com | support.dell.com
Page 2
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury,
or death.
____________________
Information in this document is subject to change without notice.
© 2007-2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and PowerVault are trademarks of
Dell Inc.; Microsoft, MS-DOS, Windows, and Windows Server are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries; Red Hat is a registered
trademark of Red Hat, Inc.; UNIX is a registered trademark of The Open Group in the United States
and other countries; EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Model SMT
June 2009 P/N XK127 Rev. A01
Page 3
Contents
1 About Your System . . . . . . . . . . . . . . . . . 11
Other Information You May Need . . . . . . . . . . . . 11
Accessing System Features During Startup
Front-Panel Features and Indicators
Hard-Drive Indicator Codes
. . . . . . . . . . . . 17
Back-Panel Features and Indicators
Connecting External Devices
Power Indicator Codes
NIC Indicator Codes
. . . . . . . . . . . . . . . . . . . 21
LCD Status Messages
. . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . . . . . 22
. . . . . . . . . . . 19
. . . . . . 12
. . . . . . . . . . 13
. . . . . . . . . . 19
Solving Problems Described by LCD Status Messages
Removing LCD Status Messages
. . . . . . . . . 33
System Messages . . . . . . . . . . . . . . . . . . . . 34
Warning Messages
Diagnostics Messages
Alert Messages
. . . . . . . . . . . . . . . . . . . 44
. . . . . . . . . . . . . . . . . 44
. . . . . . . . . . . . . . . . . . . . . 45
33
2 Using the System Setup Program . . . . . . 47
Entering the System Setup Program . . . . . . . . . . 47
Responding to Error Messages
. . . . . . . . . . 47
Contents 3
Page 4
Using the System Setup Program . . . . . . . . . 48
System Setup Options
Main Screen
Memory Information Screen
CPU Information Screen
SATA Configuration Screen
Integrated Devices Screen
Serial Communication Screen
System Security Screen
Exit Screen
System and Setup Password Features
Using the System Password
Using the Setup Password
Disabling a Forgotten Password
Baseboard Management Controller Configuration
Entering the BMC Setup Module
BMC Setup Module Options
. . . . . . . . . . . . . . . . . . 48
. . . . . . . . . . . . . . . . . . . . 48
. . . . . . . . . . . . 51
. . . . . . . . . . . . . . 52
. . . . . . . . . . . . 53
. . . . . . . . . . . . . 53
. . . . . . . . . . . 54
. . . . . . . . . . . . . . 55
. . . . . . . . . . . . . . . . . . . . . 58
. . . . . . . . . 58
. . . . . . . . . . . . 59
. . . . . . . . . . . . . 61
. . . . . . . . . . . . 62
. . . 63
. . . . . . . . . . 63
. . . . . . . . . . . . 63
3 Installing System Components . . . . . . . . 65
4 Contents
Recommended Tools . . . . . . . . . . . . . . . . . . 65
Inside the System
. . . . . . . . . . . . . . . . . . . . 66
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing the Front Bezel
Replacing the Front Bezel
. . . . . . . . . . . . . 69
. . . . . . . . . . . . . 70
Opening and Closing the System . . . . . . . . . . . . 70
Opening the System
Closing the System
. . . . . . . . . . . . . . . . 71
. . . . . . . . . . . . . . . . . 71
Page 5
System Board Shroud . . . . . . . . . . . . . . . . . . 72
Removing the System Board Shroud
Installing the System Board Shroud
. . . . . . . . 72
. . . . . . . . 74
Hard Drives
Replacing a Hard-Drive Carrier
. . . . . . . . . . . . . . . . . . . . . . . 74
Removing a Drive Blank
Installing a Hard-Drive Blank
Removing a Hot-Plug Hard Drive
Installing a Hot-Plug Hard Drive
. . . . . . . . . . . . . . 75
. . . . . . . . . . . 75
. . . . . . . . . 75
. . . . . . . . . . 76
. . . . . . . . . . . . . 78
Removing a Hard Drive From a Hard-Drive Carrier
Installing a Hard Drive Into a Drive Carrier
Optical Drive
. . . . . . . . . . . . . . . . . . . . . . 80
Removing the Optical Drive from the System
Installing the Optical Drive
. . . . . . . . . . . . . 81
Installing the Optical Drive in the Optical Drive Tray
Removing the Optical Drive From the Optical Drive Tray
Cooling Fan Modules
Removing the Fan Assembly
Installing the Fan Assembly
Power Supply Fan Assembly
. . . . . . . . . . . . . . . . . . 84
. . . . . . . . . . . . 85
. . . . . . . . . . . . 87
. . . . . . . . . . . . . . 87
Removing the Power Supply Fan Assembly
Installing the Power Supply Fan Assembly
78
. . . . 78
. . . 80
82
83
. . . . 87
. . . . 89
Power Supplies
Removing a Power Supply
Replacing a Power Supply
Internal USB Memory Key
. . . . . . . . . . . . . . . . . . . . . 89
. . . . . . . . . . . . . 89
. . . . . . . . . . . . . 90
. . . . . . . . . . . . . . . 91
Installing the Optional Internal USB Memory Key
RAC Card
. . . . . . . . . . . . . . . . . . . . . . . . . 93
. 91
Contents 5
Page 6
Removing the RAC Card . . . . . . . . . . . . . . 93
Installing a RAC Card
. . . . . . . . . . . . . . . . 95
Expansion Cards
. . . . . . . . . . . . . . . . . . . . . 96
Installing an Expansion Card
Removing an Expansion Card
Riser Cards
Backplane Board
. . . . . . . . . . . . . . . . . . . . . . . . 98
Removing the Riser Card
Installing the Riser Card
. . . . . . . . . . . . . . . . . . . . 101
. . . . . . . . . . . . . . 99
. . . . . . . . . . . . . . 100
Removing the Backplane Board
Installing the Backplane Board
System Memory
. . . . . . . . . . . . . . . . . . . . . 103
Memory Module Installation Guidelines
Installing Memory Modules
Removing Memory Modules
Processor
System Battery
. . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing the Processor
Installing a Processor
. . . . . . . . . . . . . . . . . . . . . . 112
. . . . . . . . . . . . . . 107
. . . . . . . . . . . . . . . 110
Replacing the System Battery
. . . . . . . . . . . . 96
. . . . . . . . . . . 97
. . . . . . . . . . 101
. . . . . . . . . . 103
. . . . . . 103
. . . . . . . . . . . . 105
. . . . . . . . . . . . 107
. . . . . . . . . . . 112
6 Contents
Control Panel Assembly
. . . . . . . . . . . . . . . . . 114
Removing the Control Panel Assembly
Installing the Control Panel Assembly
Power Distribution Board
. . . . . . . . . . . . . . . . 117
Removing the Power Distribution Board
Replacing the Power Distribution Board
System Board
. . . . . . . . . . . . . . . . . . . . . . 119
. . . . . . . 114
. . . . . . . 116
. . . . . . 117
. . . . . . 119
Page 7
Removing the System Board Assembly . . . . . . 120
Installing the System Board Assembly
. . . . . . . 122
4 Troubleshooting Your System . . . . . . . . 125
Safety First—For You and Your System . . . . . . . . . 125
Start-Up Routine
Checking the Equipment
. . . . . . . . . . . . . . . . . . . . . 125
. . . . . . . . . . . . . . . . 126
Troubleshooting External Connections
Troubleshooting the Video Subsystem
Troubleshooting the Keyboard
Troubleshooting the Mouse
Troubleshooting Serial I/O Problems
. . . . . . . . . . . 127
. . . . . . . . . . . . 128
. . . . . . . . . . 128
Troubleshooting a Serial I/O Device
Troubleshooting a USB Device
Troubleshooting a NIC
. . . . . . . . . . . . . . . . . . 131
Troubleshooting a Wet System
Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting Power Supplies
. . . . . . . . . . 129
. . . . . . . . . . . . . 132
. . . . . . . . . . 133
. . . . . . . . . . 134
. . . . . . . . . . . . 135
Troubleshooting System Cooling Problems
Troubleshooting a Fan
. . . . . . . . . . . . . . . 136
. . . . . . 126
. . . . . . . 126
. . . . . . . . 129
. . . . . . . 136
Troubleshooting System Memory
. . . . . . . . . . . . 137
Troubleshooting an Internal USB Key
Troubleshooting a Diskette Drive
. . . . . . . . . . . . 140
. . . . . . . . . . 139
Contents 7
Page 8
Troubleshooting an Optical Drive . . . . . . . . . . . . 142
Troubleshooting a SCSI Tape Drive
Troubleshooting a Hard Drive
Troubleshooting a Hot-plug Hard Drive
Troubleshooting a SAS or SAS RAID Controller
Troubleshooting Expansion Cards
Troubleshooting the Microprocessors
. . . . . . . . . . . 143
. . . . . . . . . . . . . . 144
. . . . . . . . . 145
. . . . 147
. . . . . . . . . . . 149
. . . . . . . . . 151
5 Running the System Diagnostics . . . . . . 153
Using Dell PowerEdge Diagnostics . . . . . . . . . . . 153
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Using Custom Test Options
Selecting Devices for Testing
Selecting Diagnostics Options
Viewing Information and Results
. . . . . . . . . . . . . . 153
. . . . . . . . . . 154
. . . . . . . . . . . . 154
. . . . . . . . . . 154
. . . . . . . . . . . . . . . 155
. . . . . . . . . . . 155
. . . . . . . . . . . 155
. . . . . . . . . . 156
6 Jumpers and Connectors . . . . . . . . . . . 157
8 Contents
System Board Jumpers . . . . . . . . . . . . . . . . . 157
System Board Connectors
Riser Card Connectors
. . . . . . . . . . . . . . . . 157
. . . . . . . . . . . . . . . . . . 160
Page 9
Control Panel Assembly Connectors . . . . . . . . . . 161
SAS/SATA Backplane Board Connectors
Expansion Card Connectors for SAS Controller Daughter Cards
Disabling a Forgotten Password
. . . . . . . . 162
. . . . . . . . . . . . 164
7 Getting Help . . . . . . . . . . . . . . . . . . . . . 167
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167
Glossary 169
Index
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
162
Contents 9
Page 10
10 Contents
Page 11
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
• Front or back panel indicators
• LCD status messages
• System messages
• Warning messages
• Diagnostics messages
• Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and
regulatory information. Warranty information may be included within this
document or as a separate document.
• The
• The
• CDs included with your system provide documentation and tools for
• Systems management software documentation describes the features,
Rack Installation Guide
with your rack solution describe how to install your system into a rack.
Getting Started Guide
up your system, and technical specifications.
configuring and managing your system.
requirements, installation, and basic operation of the software.
and
Rack Installation Instructions
provides an overview of system features, setting
included
About Your System 11
Page 12
• Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
• Documentation for any components you purchased separately provides
information to configure and install these options.
• Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
• Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke Description
<F2> Enters the System Setup program. See "Entering the System Setup
Program" on page 47.
<F10> Opens the utility partition, allowing you to run the system diagnostics.
See "Running the System Diagnostics" on page 154.
<F11> Enters the boot mode selection screen, allowing you to choose a boot
device.
<F12> Starts PXE boot.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL) and
configuration of the remote access controller (RAC) card. See the Dell
OpenManage™ Baseboard Management Controller User’s Guide for
more information on setup and use of BMC.
<Ctrl+C> This keystroke enters the SAS Configuration Utility. See your SAS
controller User’s Guide for more information.
12 About Your System
Page 13
Table 1-1. Keystrokes for Accessing System Features (continued)
1 2
3
5
6
7
10
8 9 11
4
Keystroke Description
<Ctrl+R> If you have the optional battery-cached SAS RAID controller, this
keystroke enters the RAID configuration utility. For more information,
see the documentation for your SAS controller card.
<Ctrl+S> If you have PXE support enabled through the System Setup Program
(see "Integrated Devices Screen" on page 53), this keystroke allows you
to configure NIC settings for PXE boot. For more information, see the
documentation for your integrated NIC.
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, connectors, and features on the
system front panel behind the optional bezel. (To remove the bezel, press the
latch at the left end of the bezel. See "Opening and Closing the System" on
page 70.) Table 1-2 provides component descriptions.
Figure 1-1. Front-Panel Features and Indicators
About Your System 13
Page 14
Table 1-2. Front-Panel Components
Item Component Icon Description
1 Power-on indicator,
power button
The power button turns system power off
and on.
NOTICE: If you turn off the system
using the power button and the
system is running an ACPI-compliant
operating system, the system can
perform an orderly shutdown before
power is turned off. If the power
button is pressed for more than
4 seconds, the system power will turn
off regardless of the current
operating system state. If the system
is not running an ACPI-compliant
operating system, power is turned off
immediately after the power button is
pressed.
The power button is enabled in the
System Setup program. When disabled,
the button can only turn the system
power on. For more information, see
"Using the System Setup Program" on
page 48 and the operating system's
documentation.
The power-on indicator lights or blinks to
indicate the status of power to the system.
The power-on indicator lights when the
system is on. The indicator is off when the
system is off and power is disconnected
from the system. The indicator blinks
when the system is on but in standby
state, or when the system is off but is still
connected to the power source.
To exit from the standby state, briefly
press the power button.
14 About Your System
Page 15
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
2 NMI button Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed using
the end of a paper clip. Use this button
only if directed to do so by qualified
support personnel or by the operating
system's documentation.
3 Hard-drive activity
indicator
4System
identification
button
5 LCD panel Provides system ID, status information,
Indicates current hard-drive activity on
the system.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the blue system
status indicator on the back blink until
one of the buttons is pushed again.
and system error messages.
The LCD lights during normal system
operation. Both the systems management
software and the identification buttons
located on the front and back of the
system can cause the LCD to flash blue to
identify a particular system.
The LCD lights amber when the system
needs attention, and the LCD panel
displays an error code followed by
descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected, the
LCD lights amber regardless of whether the
system has been powered on.
6 USB connectors (2) Connect USB 2.0-compliant devices to
the system.
About Your System 15
Page 16
Table 1-2. Front-Panel Components (continued)
Item Component Icon Description
7 Video connector Connects a monitor to the system.
8 Optical drive
(optional)
One optional slim-line SATA DVD-ROM
drive or DVD-RW drive, or combination
CD-RW/DVD drive (when available).
NOTE: DVD devices are data only.
9 Hard-drive activity
indicator
10 Hard drive 0 Optional 3.5-inch SAS or SATA hot-plug
11 Hard drive 1 Optional 3.5-inch SAS or SATA hot-plug
The green hard-drive activity indicator
flashes when the hard drives are in use.
hard drive.
hard drive.
16 About Your System
Page 17
Hard-Drive Indicator Codes
1
2
The hard-drive carriers have two indicators—the drive-activity indicator and
the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID
configurations, only the drive-activity indicator lights; the drive-status
indicator is off.
Figure 1-2. Hard-Drive Indicators
1 drive-status indicator (green and
amber)
2 green drive-activity indicator
About Your System 17
Page 18
Table 1-3 lists the drive indicator patterns for RAID hard drives. Different
patterns are displayed as drive events occur in the system. For example, if a
hard drive fails, the "drive failed" pattern appears. After the drive is selected
for removal, the "drive being prepared for removal" pattern appears, followed
by the "drive ready for insertion or removal" pattern. After the replacement
drive is installed, the "drive being prepared for operation" pattern appears,
followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The
drive-status indicator is off.
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition Drive-Status Indicator Pattern
Identify drive/preparing for
removal
Drive ready for insertion or
removal
Drive predicted failure Blinks green, amber, and off.
Drive failed Blinks amber four times per second.
Drive rebuilding Blinks green slowly.
Drive online Steady green.
Rebuild aborted Blinks green three seconds, amber three seconds, and
Blinks green two times per second
Off
off six seconds.
18 About Your System
Page 19
Back-Panel Features and Indicators
8 6710 91113 1214
2
4
3
1
5
Figure 1-3 shows the controls, indicators, and connectors located on the
system's back panel.
Figure 1-3. Back-Panel Features and Indicators
1 PCIe slot 1- riser card 2 PCIe slot 2 - riser card
3 power supply bay 1 (PS1) 4 power supply bay 2 (PS2)
5 redundant power supply indicators
(2)
7 system status indicator 8 system status indicator connector
9 NIC2 connector (Gb) 10 NIC1 connector (Gb)
11 2.0-compliant USB connectors (2) 12 video connector
13 serial connector 14 remote access controller (RAC)
6 system identification button
connector (optional)
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
• Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
About Your System 19
Page 20
• Always attach an external device while your system and the device are
turned off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
See "Using the System Setup Program" on page 48 for information about
enabling, disabling, and configuring I/O ports and connectors.
Power Indicator Codes
The power button on the front panel controls the power to the system from
the system's power supplies. The power indicator lights green when the
system is on.
The indicators on the redundant power supplies show whether power is
present or whether a power fault has occurred (see Figure 1-4). Table 1-4 lists
the power supply indicator codes.
Table 1-4. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational and
providing DC power to the system.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the
power supply and is operational.
20 About Your System
Page 21
Figure 1-4. Redundant Power Supply Indicators
3
2
1
1
2
1 power supply status
(DC out is operational)
3 AC line status (AC in is operational)
2 power supply fault
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on
network activity and link status. See Figure 1-5. Table 1-5 lists the NIC
indicator codes.
Figure 1-5. NIC Indicators
1 link indicator 2 activity indicator
About Your System 21
Page 22
Table 1-5. NIC Indicator Codes
Indicator Indicator Code
Link and activity indicators are off. The NIC is not connected to the network.
Link indicator is green. The NIC is connected to a valid link partner
on the network.
Activity indicator is blinking yellow. Network data is being sent or received.
LCD Status Messages
The system's control panel LCD provides status messages to signify when the
system is operating correctly or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights
amber to indicate an error condition. The LCD scrolls a message that
includes a status code followed by descriptive text. Table 1-6 lists the LCD
status messages that can occur and the probable cause for each message. The
LCD messages refer to events recorded in the System Event Log (SEL). For
information on the SEL and configuring system management settings, see
the systems management software documentation.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
NOTE: If your system fails to boot, press the System ID button for at least five
seconds until an error code appears on the LCD. Record the code, then see "Getting
Help" on page 167.
22 About Your System
Page 23
Table 1-6. LCD Status Messages
Code Text Causes Corrective Actions
N/A SYSTEM NAME
E1000 FAILSAFE,
Call Support
E1114 Temp Ambient Ambient system
E1115 Temp Planar Planar system temperature
E1118 CPU Temp
Interface
E1210 CMOS Batt CMOS battery is missing, or
A 62-character string that
can be defined by the user in
the System Setup program.
SYSTEM NAME
The
displays under the following
conditions:
• The system is powered on.
• The power is off and
active errors are displayed.
Check the system event log
for critical failure events.
temperature is out of
acceptable range.
is out of acceptable range.
The BMC is unable to
determine the CPU(s)
temperature status.
Consequently, the BMC
increases the CPU fan speed
to maximum
as a precautionary measure.
the voltage is out of
acceptable range.
This message is for
information only.
You can change the
system ID and name in
the System Setup
program. See "Entering
the System Setup
Program" on page 47.
See "Getting Help" on
page 167.
See "Troubleshooting
System Cooling
Problems" on page 136.
See "Troubleshooting
System Cooling
Problems" on page 136.
Turn off power to the
system and restart the
system. See "Getting
Help" on page 167.
See "Troubleshooting the
System Battery" on
page 134.
About Your System 23
Page 24
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1211 ROMB Batt RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.
E1214 ##
E1215 ##
E1226 PCI Rsr 1.5V
E1229 CPU # VCORE Processor # VCORE voltage
E122A CPU VTT PwrGd Processor # VTT voltage has
E1310 RPM Fan ## RPM of specified cooling
E1311 FAN MOD ##
E1313 Fan
PwrGd Specified voltage regulator
has failed.
PwrGd Specified voltage regulator
has failed.
1.5V Riser Card Power Good
PwrGd
RPM
Redundancy
failure.
regulator has failed.
exceeded the allowable
voltage range
fan is out of acceptable
operating range.
RPM of specified cooling
fan module is out of
acceptable operating range.
The system is no longer fanredundant. Another fan
failure will put the system at
risk of over-heating.
Reseat the RAID battery
connector. See
"Troubleshooting a SAS or
SAS RAID Controller" on
page 147, and
"Troubleshooting System
Cooling Problems" on
page 136.
See "Getting Help" on
page 167.
See "Getting Help" on
page 167.
See "Getting Help" on
page 167.
See "Getting Help" on
page 167.
See "Getting Help" on
page 167.
See "Troubleshooting
System Cooling
Problems" on page 136.
See "Troubleshooting
System Cooling
Problems" on page 136.
Check control panel LCD
for additional scrolling
messages. See
"Troubleshooting System
Cooling Problems" on
page 136.
24 About Your System
Page 25
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1410 CPU # IERR Specified microprocessor is
reporting an internal error.
E1414 CPU #
Thermtrip
Specified microprocessor is
out of acceptable
temperature range and has
halted operation.
See your system’s
"Information Update
Tech Sheet" located on
support.dell.com for the
most current system
information. If the
problem persists, see
"Getting Help" on
page 167.
See "Troubleshooting
System Cooling
Problems" on page 136. If
the problem persists,
ensure that the
microprocessor heat sinks
are properly installed. See
"Troubleshooting the
Microprocessors" on
page 151.
NOTE: The LCD continues
to display this message
until the system’s power
cord is disconnected and
reconnected to the AC
power source, or the SEL is
cleared using either Server
Assistant or the BMC
Management Utility. See
the Dell™ OpenManage™
Baseboard Management
Controller User’s Guide for
information about these
utilities.
E1418 CPU #
Presence
Specified processor is
missing or bad, and the
system is in an unsupported
configuration.
See "Troubleshooting the
Microprocessors" on
page 151.
About Your System 25
Page 26
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E141C CPU Mismatch Processors are in a
configuration unsupported
by Dell.
E141F CPU Protocol The system BIOS has
reported a processor
protocol error.
E1420 CPU Bus PERR The system BIOS has
reported a processor bus
parity error.
E1421 CPU Init The system BIOS has
reported a processor
initialization error.
E1422 CPU Machine
Chk
E1610 PS # Missing No power is available from
E1614 PS # Status No power is available from
E1618 PS #
Predictive
The system BIOS has
reported a machine check
error.
the specified power supply;
specified power supply is
improperly installed or
faulty.
the specified power supply;
specified power supply is
improperly installed or
faulty.
Power supply voltage is out
of acceptable range;
specified power supply is
improperly installed or
faulty.
Ensure that your
processors match and
conform to the type
described in the
Microprocessor Technical
Specifications outlined in
your system’s Getting
Started Guide.
See "Getting Help" on
page 167.
See "Getting Help" on
page 167.
See "Getting Help" on
page 167.
See "Getting Help" on
page 167.
See "Troubleshooting
Power Supplies" on
page 135.
See "Troubleshooting
Power Supplies" on
page 135.
See "Troubleshooting
Power Supplies" on
page 135.
26 About Your System
Page 27
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E161C PS # Input
Lost
E1624 PS Redundancy The power supply subsystem
E1710 I/O Channel
Chk
E1711 PCI PERR B##
D## F##
PCI PERR Slot #The system BIOS has
Power source for specified
power supply is unavailable,
or out of acceptable range.
is no longer redundant. If
the last supply fails, the
system will go down.
The system BIOS has
reported an I/O channel
check.
The system BIOS has
reported a PCI parity error
on a component that resides
in PCI configuration space
at bus ##, device ##,
function ##.
reported a PCI parity error
on a component that resides
in the specified PCIe slot.
Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 135.
See "Troubleshooting
Power Supplies" on
page 135.
See "Getting Help" on
page 167.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 149.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 149.
About Your System 27
Page 28
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1712 PCI SERR B##
D## F##
PCI SERR Slot #The system BIOS has
E1714 Unknown Err The system BIOS has
E171F PCIE Fatal
Err B## D##
F##
PCIE Fatal
Err Slot #
E1810 HDD ## Fault The SAS subsystem has
The system BIOS has
reported a PCI system error
on a component that resides
in PCI configuration space
at bus ##, device ##,
function ##.
reported a PCI system error
on a component that resides
in the specified slot.
determined that there has
been an error in the system,
but is unable to determine
its origin.
The system BIOS has
reported a PCIe fatal error
on a component that resides
in PCIe configuration space
at bus ##, device ##,
function ##.
The system BIOS has
reported a PCIe fatal error
on a component that resides
in the specified slot.
determined that hard drive
## has experienced a fault.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 149.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 149.
See "Getting Help" on
page 167.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 149.
Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 149.
See "Troubleshooting a
Hard Drive" on page 144.
28 About Your System
Page 29
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1811 HDD ## Rbld
Abrt
E1812 HDD ##
Removed
E1913 CPU &
Firmware
Mismatch
E1A12 PCI Rsr
Config
E1A12 PCI Rsr
Missing
E1A14 SAS Cable A SAS cable A is missing or
E1A15 SAS Cable B SAS cable B is missing or
The specified hard drive has
experienced a rebuild abort.
The specified hard drive has
been removed from the
system.
The BMC firmware does not
support the CPU.
One or all of the PCIe risers
is configured incorrectly,
preventing the system from
powering on.
One or all of the PCIe risers
is missing, preventing the
system from powering on.
bad.
bad.
See "Troubleshooting a
Hard Drive" on page 144.
If the problem persists,
see your RAID
documentation.
Information only.
Update to the latest BMC
firmware. See the BMC
User’s Guide for more
information on setup and
use of BMC.
Reinstall the missing riser
card(s).
Check that all
connections are secure
and correctly positioned.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 167.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 167.
About Your System 29
Page 30
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E1A15 SAS Cable C SAS cable C is missing or
bad.
E1A18 PDB Ctrl
Cable
E2010 No Memory No memory is installed in
E2011 Mem Config
Err
E2012 Unusable
Memory
E2013 Shadow BIOS
Fail
E2014 CMOS Fail CMOS failure. CMOS RAM
E2015 DMA
Controller
E2016 Int
Controller
E2017 Timer Fail Timer refresh failure. See "Getting Help" on
Control cable for the power
distribution board (PDB) is
missing or bad
the system.
Memory detected, but is not
configurable. Error detected
during memory
configuration.
Memory is configured, but
not usable. Memory
subsystem failure.
The system BIOS failed to
copy its flash image into
memory.
not functioning properly.
DMA controller failure. See "Getting Help" on
Interrupt controller failure. See "Getting Help" on
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 167.
Reseat the cable. If the
problem persists, replace
cable.
If the problem persists,
see "Getting Help" on
page 167.
Install memory. See
"Installing Memory
Modules" on page 105.
See "Troubleshooting
System Memory" on
page 137.
See "Troubleshooting
System Memory" on
page 137.
See "Troubleshooting
System Memory" on
page 137.
See "Getting Help" on
page 167.
page 167.
page 167.
page 167.
30 About Your System
Page 31
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E2018 Prog Timer Programmable interval
timer error.
E2019 Parity Error Parity error. See "Getting Help" on
E201A SIO Err SIO failure. See "Getting Help" on
E201B Kybd
Controller
E201C SMI Init System management
E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on
E201E POST Mem Test BIOS POST memory test
E201F DRAC Config Dell remote access
E2020 CPU Config CPU configuration failure. Check screen for specific
E2021 Memory
Population
E2022 POST Fail General failure after video. Check screen for specific
Keyboard controller failure. See "Getting Help" on
interrupt (SMI)
initialization failure.
failure.
controller (DRAC)
configuration failure.
Incorrect memory
configuration. Memory
population order incorrect.
See "Getting Help" on
page 167.
page 167.
page 167.
page 167.
See "Getting Help" on
page 167.
page 167.
See "Troubleshooting
System Memory" on
page 137. If problem
persists, see "Getting
Help" on page 167.
Check screen for specific
error messages.
Ensure that DRAC cables
and connectors are
properly seated. If
problem persists, see your
DRAC documentation.
error messages.
Check screen for specific
error messages. See
"Troubleshooting System
Memory" on page 137.
error messages.
About Your System 31
Page 32
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
E2110 MBE DIMM # & #One of the DIMMs in the
set implicated by "# & #"
has had a memory multi-bit
error (MBE).
E2111 SBE Log
Disable DIMM
#
E2112 Mem Spare
DIMM #
I1910 Intrusion System cover has been
I1911 >3 ERRs Chk
Log
I1912 SEL Full System Event Log is full of
I1915 Video Off
(LCD lights with
a blue or amber
background.)
The system BIOS has
disabled memory single-bit
error (SBE) logging, and will
not resume logging further
SBEs until the system is
rebooted. "#" represents the
DIMM implicated by the
BIOS.
The system BIOS has spared
the memory because it has
determined that the
memory had too many
errors. "# & #" represents
the DIMM pair implicated
by the BIOS.
removed.
LCD overflow message.
A maximum of three error
messages can display
sequentially on the LCD.
The fourth message displays
as the standard overflow
message.
events, and is unable to log
any more events.
The video has been turned
off by the RAC remote user.
See "Troubleshooting
System Memory" on
page 137.
See "Troubleshooting
System Memory" on
page 137.
See "Troubleshooting
System Memory" on
page 137.
Information only.
Check the SEL for details
on the events.
Clear the log by deleting
event entries.
Information only.
32 About Your System
Page 33
Table 1-6. LCD Status Messages (continued)
Code Text Causes Corrective Actions
I1916 Video Off in
##
(LCD lights with
a blue or amber
background.)
W1228 ROMB Batt <
24hr
The video will be turned off
in xx seconds by the RAC
remote user.
Warns predictively that the
RAID battery has less than
24 hours of charge left.
Information only.
Replace RAID battery. See
"Expansion Cards" on
page 96.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
"Glossary" on page 169.
Solving Problems Described by LCD Status Messages
The code and text on the LCD can often specify a very precise fault condition
that is easily corrected. For example, if the code E1418
appears, you know that a microprocessor is not installed in socket 1.
In contrast, you might be able to determine the problem if multiple related
errors occur. For example, if you receive a series of messages indicating
multiple voltage faults, you might determine that the problem is a failing
power supply.
CPU_1_Presence
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For example, if temperature for a component goes out of range,
the LCD displays the fault; when the temperature returns to the acceptable
range, the message is removed from the LCD. For other faults, you must take
action to remove the message from the display:
• Clear the SEL — You can perform this task remotely, but you will lose the
event history for the system.
• Power cycle — Turn off the system and disconnect it from the electrical
outlet; wait approximately ten seconds, reconnect the power cable, and
restart the system.
About Your System 33
Page 34
Any of these actions will remove fault messages, and return the status
indicators and LCD colors to the normal state. Messages will reappear under
the following conditions:
• The sensor returns to a normal state but fails again, resulting in a new SEL
entry.
• The system is reset and new error events are detected.
• A failure is recorded from another source that maps to the same display
entry.
System Messages
System messages appear on the screen to notify you of a possible problem
with the system. Table 1-3 lists the system messages that can occur and the
probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-3, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
34 About Your System
Page 35
Table 1-7. System Messages
Message Causes Corrective Actions
Alert! DIMM1_A and
DIMM1_B must be
populated with a
matched set of
DIMMs if more than
one DIMM is
present. The
following memory
DIMMs have been
disabled:
If more than one DIMM
is present, DIMMs must
be installed in matching
pairs.
Check other system
messages for additional
information for possible
causes. For memory
configuration information,
see "Memory Module
Installation Guidelines" on
page 103. If the problem
persists, see
"Troubleshooting System
Memory" on page 137.
Alert! Unsupported
memory, incomplete
sets, or unmatched
sets. The following
memory is disabled:
Unsupported DIMMs,
mismatched DIMMs, or
unmatched DIMMs have
been detected. If more
than one DIMM is
present, DIMMs must be
installed in matching
For memory configuration
information, see "Memory
Module Installation
Guidelines" on page 103. If
the problem persists, see
"Troubleshooting System
Memory" on page 137.
pairs.
Attempting to
update Remote
Configuration.
Remote Configuration
request has been detected
and is being processed.
Wait until the process is
complete.
Please wait...
BIOS Update Attempt
Failed!
Remote BIOS update
attempt failed.
Retry the BIOS update. If
problem persists, see
"Getting Help" on page 167.
Caution! NVRAM_CLR
jumper is installed
on system board.
Decreasing
available memory
NVRAM_CLR jumper is
installed. CMOS has been
cleared.
Faulty or improperly
installed memory
Remove NVRAM_CLR
jumper. See Figure 6-1 for
jumper location.
See "Troubleshooting System
Memory" on page 137.
modules.
About Your System 35
Page 36
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Diskette drive 0
seek failure.
Diskette read
failure.
Diskette subsystem
reset failed.
Drive not ready. Diskette missing from or
Error: Remote
Access Controller
initialization
failure
Error 8602 Auxiliary Device
Failure
Verify that mouse
and keyboard are
securely attached
to correct
connectors.
Faulty or improperly
inserted diskette,
incorrect configuration
settings in the System
Setup program, or loose
diskette/tape drive
interface cable, or loose
power cable. Replace the
diskette.
Faulty diskette, faulty or
improperly connected
diskette/tape drive
interface cable, or loose
power cable.
Faulty diskette/tape drive
controller.
improperly inserted in
diskette drive.
The Remote Access
Controller failed to
initialize.
The mouse cable
connector is loose or
improperly connected, or
the mouse is defective.
See "Troubleshooting a
Diskette Drive" on page 140.
See "Troubleshooting a
Diskette Drive" on page 140.
See "Troubleshooting a
Diskette Drive" on page 140.
See "Troubleshooting a
Diskette Drive" on page 140.
Ensure that the Remote
Access Controller is properly
installed.
Check the connection from
mouse cable to the system. If
the problem persists, try
another mouse, or see
"Getting Help" on page 167.
36 About Your System
Page 37
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Fatal Error caused
a system reset:
Please check the
system event log
for details
Gate A20 failure Faulty keyboard
General failure The operating system is
Keyboard Controller
failure
Keyboard data line
failure
Keyboard stuck key
failure
Keyboard fuse has
failed
Manufacturing mode
detected
A fatal system error
occurred and caused the
system to reboot.
controller; faulty system
board.
unable to carry out the
command.
Faulty keyboard
controller; faulty system
board
Keyboard cable connector
is loose or improperly
connected, defective
keyboard, or defective
keyboard/mouse controller
Overcurrent has been
detected at the keyboard
connector.
System is in
manufacturing mode.
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 125 for
any faulty components
specified in the SEL.
See "Getting Help" on
page 167.
This message is usually
followed by specific
information. Note the
information, and take the
appropriate action to resolve
the problem.
See "Getting Help" on
page 167.
Check the keyboard
connection to the system. If
the problem persists, try
another keyboard, or see
"Getting Help" on page 167.
See "Getting Help" on
page 167.
Reboot to take the system
out of manufacturing mode.
About Your System 37
Page 38
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Memory address line
value
, read
read
value
address
value
value
value
value
value
address
value
failure at
read
expecting
Memory double word
logic failure at
address
expecting
Memory odd/even
logic failure at
address,
expecting
Memory write/read
failure at
read
expecting
Memory tests
terminated by
keystroke
No boot device
available
Faulty or improperly
,
installed memory
modules.
,
POST memory test
terminated by pressing
the spacebar.
Faulty or missing optical
drive subsystem, hard
drive, or hard-drive
subsystem, or no bootable
USB key installed.
See "Troubleshooting System
Memory" on page 137.
Information only.
Use a bootable USB key, CD,
or hard drive. If the problem
persists, see
"Troubleshooting an Internal
USB Key" on page 139 and
"Troubleshooting a Hard
Drive" on page 144. See
"Entering the System Setup
Program" on page 47 for
information on setting the
order of boot devices.
38 About Your System
Page 39
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
No boot sector on
hard drive
No timer tick
interrupt
Not a boot diskette No operating system on
PCI BIOS failed to
install
PCIe Fatal Error
caused a system
reset: Slot X
Embedded
Bus#XX/Dev#XX/Func
X
Please check the
system event log
for details
Incorrect configuration
settings in System Setup
program, or no operating
system on hard drive.
Faulty system board. See "Getting Help" on
diskette.
PCIe device BIOS
(Option ROM) checksum
failure detected during
shadowing.
Cables to expansion
card(s) loose; faulty or
improperly installed
expansion card(s).
PCI Express fatal errors
occurred during the
previous boot.
Check the hard-drive
configuration settings in the
System Setup program. See
"Entering the System Setup
Program" on page 47. If
necessary, install the
operating system on your
hard drive. See your
operating system
documentation.
page 167.
See "Troubleshooting a
Diskette Drive" on page 140.
Reseat the expansion card(s).
Ensure that all appropriate
cables are securely connected
to the expansion card(s). If
the problem persists, see
"Troubleshooting Expansion
Cards" on page 149.
Reseat the PCIe card in the
specified slot number. See
"Installing an Expansion
Card" on page 96. If the
problem persists, see
"Getting Help" on page 167.
About Your System 39
Page 40
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Plug & Play
Configuration Error
Read fault
Requested sector
not found
Remote
configuration
update attempt
failed
ROM bad checksum =
address
SATA PORT x drive
not found
Error encountered in
initializing PCIe device;
faulty system board.
The operating system
cannot read from the hard
drive or USB device, the
system could not find a
particular sector on the
disk, or the requested
sector is defective.
System unable to process
Remote Configuration
request.
Expansion card
improperly installed or
faulty.
SATA port x was turned
on in setup, but a drive
was not found.
Install the NVRAM_CLR
jumper and reboot the
system. See Figure 6-1 for
jumper location. If the
problem persists, see
"Troubleshooting Expansion
Cards" on page 149.
Replace the USB medium or
device. Ensure that the USB
or hard drive cables are
properly connected. See
"Troubleshooting a USB
Device" on page 129,
"Troubleshooting an Internal
USB Key" on page 139, and
"Troubleshooting a Hard
Drive" on page 144.
Retry Remote Configuration.
Reseat the expansion card(s).
Ensure that all appropriate
cables are securely connected
to the expansion card(s). If
the problem persists, see
"Troubleshooting Expansion
Cards" on page 149.
See "Troubleshooting a Hard
Drive" on page 144 for the
appropriate drive(s) installed
in your system.
40 About Your System
Page 41
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Sector not found
Seek error
Seek operation
failed
Shutdown failure Shutdown test failure. See "Troubleshooting System
The amount of
system memory has
changed
Time-of-day clock
stopped
Time-of-day not set
- please run SETUP
program
Timer chip counter
2 failed
TPM configuration
operation honored
Faulty hard drive, USB
device, or. USB medium.
Memory has been added
or removed or a memory
module may be faulty.
Faulty battery or faulty
chip.
Incorrect Time or Date
settings; faulty system
battery.
Faulty system board. See "Getting Help" on
System will now restart. Information only.
See "Troubleshooting a USB
Device" on page 129,
"Troubleshooting an Internal
USB Key" on page 139, and
"Troubleshooting a Hard
Drive" on page 144.
Memory" on page 137.
If memory has been added or
removed, this message is
informative and can be
ignored. If memory has not
been added or removed,
check the SEL to determine
if single-bit or multi-bit
errors were detected and
replace the faulty memory
module. See
"Troubleshooting a Hard
Drive" on page 144.
See "Troubleshooting the
System Battery" on page 134.
Check the Time and Date
settings. See "Entering the
System Setup Program" on
page 47. If the problem
persists, replace the system
battery. See "Troubleshooting
the System Battery" on
page 134.
page 167.
About Your System 41
Page 42
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
TPM failure A Trusted Platform
Module (TPM) function
has failed.
TPM operation is
pending. Press I to
Ignore or M to
Modify to allow
this change and
reset the system.
WARNING: Modifying
could prevent
security.
Unexpected
interrupt in
protected mode
Unsupported DIMM
detected in the
RAID DIMM slot!
Unsupported RAID
key detected.
Utility partition
not available
Warning: A fatal
error has caused
system reset!
Please check the
system event log!
Configuration change has
been requested.
DIMMs are improperly
seated or the
keyboard/mouse controller
chip has failed.
DIMM installed in RAID
DIMM slot is not
supported.
The RAID key installed in
the system is not
supported on this system.
The <F10> key was
pressed during POST, but
no utility partition exists
on the boot hard drive.
A fatal system error
occurred and caused the
system to reboot.
See "Getting Help" on
page 167.
Press I to continue system
boot. Press M to modify the
TPM setting and restart.
Reseat the DIMMs. See
"Troubleshooting System
Memory" on page 137. If the
problem persists, see
"Getting Help" on page 167.
See "Troubleshooting System
Memory" on page 137. If the
problem persists, see
"Getting Help" on page 167.
Information only.
Create a utility partition on
the boot hard drive. See the
CDs that came with your
system.
Check the SEL for
information that was logged
during the error. See the
applicable troubleshooting
section in "Troubleshooting
Your System" on page 125 for
any faulty components
specified in the SEL.
42 About Your System
Page 43
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Warning! No micro
code update loaded
for processor
Warning! Detected
missing RAID
hardware for the
embedded RAID
subsystem.
Warning! Detected
mode change from
SCSI to RAID on
channel x of the
embedded RAID
subsystem.
Warning! Detected
mode change from
RAID to SCSI on
channel x of the
embedded RAID
subsystem.
Warning! Embedded
RAID firmware is
not present.
Warning! Embedded
RAID error!
n
Microcode update failed. Update the BIOS firmware.
See "Getting Help" on
page 167.
RAID key or RAID DIMM
missing when system is in
RAID mode.
Embedded RAID
subsystem configuration
has changed in System
Setup.
Embedded RAID
subsystem configuration
has changed in System
Setup.
Embedded RAID
firmware does not
respond.
Embedded RAID
firmware responds with an
error.
Information only.
See "Using the System Setup
Program" on page 48.
See "Using the System Setup
Program" on page 48.
See "Using the System Setup
Program" on page 48.
See "Using the System Setup
Program" on page 48.
About Your System 43
Page 44
Table 1-7. System Messages (continued)
Message Causes Corrective Actions
Warning: The
installed memory
configuration is
not optimal. For
more information on
valid memory
configurations,
please see the
system
documentation on
support.dell.com
Write fault
Write fault on
selected drive
Invalid memory
configuration.
Faulty USB device, USB
medium, optical drive
assembly, hard drive, or
hard-drive subsystem.
Ensure that the memory
modules are installed in a
valid configuration. See
"Memory Module
Installation Guidelines" on
page 103. If the problem
persists, see
"Troubleshooting System
Memory" on page 137.
See "Troubleshooting a USB
Device" on page 129,
"Troubleshooting an Internal
USB Key" on page 139, and
"Troubleshooting a Hard
Drive" on page 144.
NOTE: For the full name of an abbreviation or acronym used in this table, see the
"Glossary" on page 169.
Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing
y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.
Diagnostics Messages
The system diagnostic utilities produce messages from diagnostic tests run on
your system. See "Running the System Diagnostics" on page 154 for more
information about system diagnostics.
44 About Your System
Page 45
Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation.
About Your System 45
Page 46
46 About Your System
Page 47
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize
yourself with your system configuration and optional settings. Record the
information for future reference.
You can use the System Setup program to:
• Change the system configuration stored in NVRAM after you add, change,
or remove hardware
• Set or change user-selectable options—for example, the time or date
• Enable or disable integrated devices
• Correct discrepancies between the installed hardware and configuration
settings
Entering the System Setup Program
1
Turn on or restart your system.
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
NOTE: To ensure an orderly system shutdown, see the documentation that
accompanied your operating system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error
messages. If an error message appears while the system is booting, make a
note of the message. Before entering the System Setup program, see "System
Messages" on page 34 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a
message the first time you start your system.
Using the System Setup Program 47
Page 48
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the
System Setup program screens and to exit the program.
Table 2-1. System Setup Program Navigation Keys
Keys Action
Up arrow or <Shift><Tab> Moves to the previous field.
Down arrow or <Tab> Moves to the next field.
Spacebar, <+>, <
right arrows
<Esc> Exits the System Setup program and restarts the
<F1> Displays the System Setup program
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
–>, left and
Cycles through the settings in a field. In many
fields, you can also type the appropriate value.
system if any changes were made.
's help file.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program
screen appears (see Figure 2-1).
48 Using the System Setup Program
Page 49
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that
appear on the main System Setup program screen.
NOTE: The options for the System Setup program change based on the system
configuration.
NOTE: The System Setup program defaults are listed under their respective
options, where applicable.
Table 2-2. System Setup Program Options
Option Description
System Time Sets the time on the system's internal clock.
System Date Sets the date on the system's internal calendar.
Using the System Setup Program 49
Page 50
Table 2-2. System Setup Program Options (continued)
Option Description
Memory Information Displays a screen to view memory information and to
configure certain memory features. See Table 2-3.
CPU Information Displays information related to microprocessors (speed,
cache size, and so on). See Table 2-4.
SATA Configuration Enables or disables a Serial Advanced Technology
Attachment (SATA) device (such as hard drive, CD drive,
or DVD drive). See "SATA Configuration Screen" on
page 53.
Boot Sequence Determines the order in which the system searches for
boot devices during system startup. Available options can
include the diskette drive, CD drive, hard drives, and
network. If you have installed a RAC, additional options
such as virtual floppy and virtual CD-ROM may be
present.
NOTE: System boot is not supported from an external device
attached to a SAS or SCSI adapter. See support.dell.com for
the latest support information about booting from external
devices
Hard-Disk Drive
Sequence
USB Flash Drive
Emulation Type
(Auto default)
Boot Sequence Retry
(Disabled default)
Integrated Devices Displays a screen to configure the system’s integrated
PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of
Determines the order in which the system searches the
hard drives during system startup. The selections depend
on the hard drives installed in your system.
Determines the emulation type for a USB flash drive. Hard
disk allows the USB flash drive to act as a hard drive.
Floppy allows the USB flash drive to act as a removal
diskette drive. Auto automatically chooses an emulation
type.
Enables or disables the Boot Sequence Retry feature.
When set to Enabled, the system re-attempts the boot
sequence after a 30-second timeout if the previous boot
attempt failed.
devices.
the integrated devices on the PCI bus, and any installed
expansion cards that require an IRQ.
50 Using the System Setup Program
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Table 2-2. System Setup Program Options (continued)
Option Description
Serial Communication Displays a screen to configure serial communication,
external serial connector, fail-safe baud rate, remote
terminal type, and redirection after boot.
Embedded Server
Management
System Security Displays a screen to configure the system password and
Keyboard NumLock
(On default)
Report Keyboard Errors
(Report default)
Displays a screen to configure the front-panel LCD options
and to set a user-defined LCD string.
setup password features. See Table 2-8. For further
information, see "Using the System Password" on page 59
and "Using the Setup Password" on page 61.
Determines whether your system starts up with the
NumLock mode activated on 101- or 102-key keyboards
(does not apply to 84-key keyboards).
Enables or disables reporting of keyboard errors during the
POST. Select Report for host systems that have keyboards
attached. Select Do Not Report to suppress all error
messages relating to the keyboard or keyboard controller
during POST. This setting does not affect the operation of
the keyboard itself if a keyboard is attached to the system.
Memory Information Screen
Table 2-3 lists the descriptions for the information fields that appear on the
Memory Information screen.
Table 2-3. Memory Information Screen
Option Description
System Memory Size Displays the amount of system memory.
System Memory Type Displays the type of system memory.
System Memory Speed Displays the system memory speed.
Video Memory Displays the amount of video memory.
System Memory Testing Specifies whether system memory tests are run at system
boot. Options are Enabled and Disabled.
Using the System Setup Program 51
Page 52
CPU Information Screen
Table 2-4 lists the options and descriptions for the information fields that
appear on the CPU Information screen.
Table 2-4. CPU Information Screen
Option Description
64-bit Specifies if the installed processors support 64-bit
extensions.
Core Speed Displays the clock speed of the processors.
Bus Speed Displays the bus speed of the processors.
Virtualization Technology
(Disabled default)
Adjacent Cache Line
Prefetch
(Enabled default)
Hardware Prefetcher
(Enabled default)
Demand-Based Power
Management
(Enabled default)
Processor X ID Displays the
Displays when the processor(s) support Virtualization
Technology. Enabled permits virtualization software to
utilize Virtualization Technology functions incorporated
in the processor design. This feature can only be used by
software that supports Virtualization Technology.
Enables or disables optimal use of sequential memory
access. Disable this option for applications that require
high use of random memory access.
Enables or disables the hardware prefetcher.
NOTE: Check your operating system documentation to
verify if the operating system supports this feature.
Enables or disables demand-based power management.
When enabled, the CPU Performance State tables will
be reported to the operating system; when disabled, the
CPU Performance State tables will not be reported to
the operating system. If any of the CPUs do not support
demand-based power management, the field will
become read-only, and will automatically set to
Disabled.
family, model, and stepping of the
specified processor.
52 Using the System Setup Program
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SATA Configuration Screen
Table 2-5 lists the options and descriptions for the information fields that
appear on the SATA Configuration screen.
NOTE: When a SAS Card is installed in the system, the SATA Configuration screen
changes. The SATA controller field displays ATA Mode and will be unchoosable.
Port A, Port B, Port C, and Port D display off and are also unchoosable. When the
SAS Card is plugged out, the SATA Configuration screen settings will be loaded to
default values.
Table 2-5. SATA Configuration Screen
Option Description
Port A
(Auto default)
Port B
(Off default)
Port C
(Off default)
Displays the model number, drive type, and size of the
device attached to Port A. When set to Auto (default), the
port is enabled if devices are attached to the port.
Displays the model number, drive type, and size of the
device attached to Port B. When set to Auto (default), the
port is enabled if devices are attached to the port.
Displays the model number, drive type, and size of the
device attached to Port C. When set to Auto (default), the
port is enabled if devices (optional diskette drive) are
attached to the port.
Integrated Devices Screen
Table 2-6 lists the options and descriptions for the information fields that
appear on the Integrated Devices screen.
Table 2-6. Integrated Devices Screen Options
Option Description
Internal USB Port
(On default)
Embedded Gb NICx
(NIC1 default: Enabled
with PXE;
Other NICs: Enabled)
Enables or disables the system’s internal USB port.
Enables or disables the system's integrated NIC. Options
are Enabled, Enabled with PXE, Enabled with iSCSI
Boot, and Disabled. PXE support allows the system to
boot from the network. Changes take effect after the
system reboots.
Using the System Setup Program 53
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Table 2-6. Integrated Devices Screen Options (continued)
Option Description
MAC Address Displays the MAC address for the integrated 10/100/1000
NIC. This field does not have user-selectable settings.
OS Watchdog Timer
(Disabled default)
I/OAT DMA Engine
(Disabled default)
System Interrupt
Assignment (Standard)
NOTE: This feature is usable only with operating systems
that support WDAT implementations of the Advanced
Configuration and Power Interface (ACPI) 3.0b
specification.
Sets a timer that monitors the operating system for
activity and aids in recovery if the system stops
responding. When this field is set to Enabled, the
operating system is allowed to initialize the timer. When
set to Disabled, the timer is not initialized.
Enables the I/O Acceleration Technology (I/OAT) option.
This feature should be enabled only if the hardware and
software support I/OAT. The I/OAT Data Memory
Transfer (DMA) Engine transfers data between memory
modules, allowing data to bypass the CPU. I/OAT will be
supported on the NICs.
Controls the interrupt assignment of PCI devices in the
system. When set to distributed, the interrupt routing
will be swizzled to minimize IRQ sharing.
Serial Communication Screen
Table 2-7 lists the options and descriptions for the information fields that
appear on the Serial Communication screen.
Table 2-7. Serial Communication Screen Options
Option Description
Serial Communication
(On without Console
Redirection default)
External Serial Connector
(COM1 default)
Options are On without Console Redirection, On with
Console Redirection via COM1, On with Console
Redirection via COM2, and Off.
Specifies whether COM1, COM2, or Remote Access
Device has access to the external serial connector for
serial communications.
54 Using the System Setup Program
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Table 2-7. Serial Communication Screen Options (continued)
Option Description
Failsafe Baud Rate
(115200 default)
Remote Terminal Type
(VT 100/VT 220 default)
Redirection After Boot
(Enabled default)
Displays the failsafe baud rate used for console
redirection when the baud rate cannot be negotiated
automatically with the remote terminal. This rate
should not be adjusted.
Select either VT 100/VT 220 or ANSI.
Enables or disables BIOS console redirection after your
system boots to the operating system.
System Security Screen
Table 2-8 lists the options and descriptions for the information fields that
appear on the System Security screen.
NOTE: Systems shipping in China are not equipped with TPM. Disregard any TPM
options listed in the System Security Screen.
Table 2-8. System Security Screen Options
Option Description
System Password Displays the current status of your system's password
security feature and allows you to assign and verify a new
system password.
NOTE: See "Using the System Password" on page 59 for
instructions on assigning a system password and using or
changing an existing system password.
Setup Password Restricts access to the System Setup program in the same
way that you restrict access to your system using the
system password feature.
NOTE: See "Using the Setup Password" on page 61 for
instructions on assigning a setup password and using or
changing an existing setup password.
Using the System Setup Program 55
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Table 2-8. System Security Screen Options (continued)
Option Description
Password Status Setting the Setup Password option to Enabled prevents
the system password from being changed or disabled at
system start-up.
To lock the system password, assign a setup password in
the Setup Password option and then change the Pa ss word
Status option to Locked. In this state, you cannot change
the system password using the System Password option
and cannot be disabled at system start-up by pressing
<Ctrl><Enter>.
To unlock the system password, enter the setup password
in the Setup Password field and then change the
Password Status option to Unlocked. In this state, you
can disable the system password at system start-up by
pressing <Ctrl><Enter> and then change the password
using the System Password option.
TPM Security
(Off default)
Sets the reporting of the Trusted Platform Module
(TPM) in the system.
NOTE: See support.dell.com for additional documentation
on TPM technology.
When set to Off (default), the presence of the TPM is
not reported to the operating system.
When set to On with Pre-boot Measurements, the
system reports the TPM to the operating system and
stores the pre-boot measurements (compliant with
Trusted Computing Group standards) to the TPM during
POST.
When set to On without Pre-boot Measurements, the
system reports the TPM to the operating system and
bypasses pre-boot measurements.
56 Using the System Setup Program
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Table 2-8. System Security Screen Options (continued)
Option Description
TPM Activation Changes the operational state of the TPM.
When set to Activate, the TPM is enabled and activated
at default settings.
When set to Deactivate, the TPM is disabled and
deactivated.
The No Change state initiates no action. The operational
state of the TPM remains unchanged (all user settings for
the TPM are preserved).
NOTE: This field is read-only when TPM Security is set to
Off.
TPM Clear
(No default)
NOTICE: Clearing the TPM will cause loss of all
encryption keys in the TPM. This option will prevent
booting to the operating system and will result in loss
of data if the encryption keys cannot be restored. Be
sure to back up the TPM keys prior to enabling this
option.
When set to Yes , all the contents of the TPM are cleared.
NOTE: This field is read-only when TPM Security is set to
Off.
Power Button
(Enabled default)
Turns system's power off and on. On an
operating system, the system performs an orderly shutdown
before power is turned off.
The button is enabled in the System Setup program.
When disabled, the button can only turn on system
power.
NOTE: You can still turn on the system by using the power
button, even if the Power Button option is set to Disabled.
NMI Button
(Disabled default)
NOTICE: Use the NMI button only if directed to do so
by qualified support personnel or by the operating
system's documentation. Pressing this button halts
the operating system and displays a diagnostic
screen.
Sets the NMI feature to On or Off.
ACPI-compliant
Using the System Setup Program 57
Page 58
Table 2-8. System Security Screen Options (continued)
Option Description
AC Power Recovery
(Last default)
Determines how the system reacts when power is restored
to the system. If the system is set to Last, the system
returns to the last power state. On turns on the system
after power is restored. When set to Off, the system
remains off after power is restored.
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen
displays the following options:
•
Save Changes and Exit
• Discard Changes and Exit
• Return to Setup
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on
your system. If your data requires more security, use additional forms of protection,
such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the
system running and unattended without having a system password assigned, or if
you leave your system unlocked so that someone can disable the password by
changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If
system security is a concern, operate your system only with system password
protection.
To change or delete an existing password, you must know the password (see
"Deleting or Changing an Existing System Password" on page 61). If you
forget your password, you cannot operate your system or change settings in
the System Setup program until a trained service technician changes the
password jumper setting to disable the passwords, and erases the existing
passwords. This procedure is described in "Disabling a Forgotten Password" on
page 164.
58 Using the System Setup Program
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Using the System Password
After a system password is assigned, only those who know the password have
full use of the system. When the System Password option is set to Enabled,
the system prompts you for the system password after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and
check the System Password option.
When a system password is assigned, the setting shown for the System
Password option is Enabled. If the setting shown for the Password Status is
Unlocked, you can change the system password. If the Password Status
option is Locked, you cannot change the system password. When the system
password feature is disabled by a jumper setting, the system password is
Disabled, and you cannot change or enter a new system password.
When a system password is not assigned and the password jumper on the
system board is in the enabled (default) position, the setting shown for the
System Password option is Not Enabled and the Password Status field is
Unlocked. To assign a system password:
1
Verify that the
2
Highlight the
3
Type your new system password.
You can use up to 32 characters in your password.
Password Status
System Password
option is set to
Unlocked
.
option and press <Enter>.
As you press each character key (or the spacebar for a blank space), a
placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key
combinations are not valid. If you enter one of these combinations, the
system beeps. To erase a character when entering your password, press
<Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> at any time prior to
completing step 5.
4
Press <Enter>.
Using the System Setup Program 59
Page 60
5
To confirm your password, type it a second time and press <Enter>.
The setting shown for the
System Password
changes to
Enabled
. Exit the
System Setup program and begin using your system.
6
Either reboot your system now for your password protection to take effect
or continue working and reboot your system at a later time.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 61), the system accepts your setup password as an alternate system
password.
When the Password Status option is set to Unlocked, you have the option to
leave the password security enabled or to disable the password security.
To leave the password security enabled:
1
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
2
Type your password and press <Enter>.
To disable the password security:
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
1
2
Type your password and press <Ctrl><Enter>.
When the Password Status option is set to Locked whenever you turn on your
system or reboot your system by pressing <Ctrl><Alt><Del>, type your
password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system
operates as usual.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message showing the number of unsuccessful attempts and that the
system has halted and will shut down. This message can alert you to an
unauthorized person attempting to use your system.
Even after you shut down and restart the system, the error message continues
to be displayed until the correct password is entered.
60 Using the System Setup Program
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NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to further protect your system from
unauthorized changes.
Deleting or Changing an Existing System Password
1
When prompted, press <Ctrl><Enter> to disable the existing system
password.
If you are asked to enter your setup password, contact your network
administrator.
2
Enter the System Setup program by pressing <F2> during POST.
3
Select the
option is set to
4
When prompted, type the system password.
5
Confirm that
Not Enabled
If
password has been deleted. If
Password
System Security
Unlocked
Not Enabled
is displayed for the
screen field to verify that the
.
is displayed for the
System Password
System Password
Enabled
is displayed for the
Password Status
option.
option, the system
System
option, press the <Alt><b> key combination to restart the
system, and then repeat steps 2 through 5.
Using the Setup Password
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password
option is set to Not Enabled. To assign a setup password, highlight the Setup
Password option and press the <+> or <–> key. The system prompts you to
enter and verify the password. If a character is illegal for password use, the
system beeps.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. However, the system password cannot be used in place of the setup
password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a
placeholder appears in the field.
Using the System Setup Program 61
Page 62
The password assignment is not case-sensitive. However, certain key
combinations are not valid. If you enter one of these combinations, the
system beeps. To erase a character when entering your password, press
<Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to
Enabled. The next time you enter the System Setup program, the system
prompts you for the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup
password before you can modify most of the System Setup options. When
you start the System Setup program, the program prompts you to enter a
password.
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens—with the following
exception: If System Password is not set to Enabled and is not locked through
the Password Status option, you can assign a system password (however, you
cannot disable or change an existing system password).
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1
Enter the System Setup program and select the
2
Highlight the
password window, and press <Enter> twice to clear the existing setup
password.
The setting changes to
3
If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 61.
Setup Password
Not Enabled
option, press <Enter> to access the setup
.
System Security
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 164.
62 Using the System Setup Program
option.
Page 63
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring,
monitoring, and recovery of systems remotely. BMC provides the following
features:
• Uses the system’s integrated NIC
• Enables fault logging and SNMP alerting
• Provides access to system event log and sensor status
• Allows control of system functions including power on and off
• Functions independently of the system’s power state or the system’s
operating system
• Provides text console redirection for system setup, text-based utilities, and
operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect
the network connection to integrated NIC1.
For additional information on using BMC, see the documentation for the
BMC and systems management applications.
Entering the BMC Setup Module
1
Turn on or restart your system.
2
Press <
If your operating system begins to load before you press <
allow the system to finish booting, and then restart your system and try
again.
Ctrl-E
> when prompted after POST.
Crtl-E
>,
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure
the emergency management port (EMP), see the BMC documentation.
Using the System Setup Program 63
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64 Using the System Setup Program
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Installing System Components
This section describes how to install the following system components:
• Front bezel
• System board shroud
• Hard drives
• Optical drive
• Cooling fan modules
• Power supplies
• Internal USB Memory Connector
•RAC Card
•Expansion cards
• Riser cards
• Backplane board
• System memory
• Processor
• System battery
• Control panel assembly
• Power distribution board
• System board
Recommended Tools
You may need the following items to perform the procedures in this section:
• Key to the system keylock
• #1 and #2 Phillips screwdrivers
• T-10 Torx driver
• Wrist grounding strap
Installing System Components 65
Page 66
Inside the System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
In Figure 3-1, the bezel and system cover are removed to provide an interior
view of the system.
66 Installing System Components
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Figure 3-1. Inside the System
2
1
3
4
7
10
11
12
8
9
19
13
14
15
17
18
21
20
24
22
23
6
5
16
1 cover latch 2 system cover
Installing System Components 67
Page 68
3 system board shroud 4 redundant power supplies (optional)
5 left riser 6 SAS external controller daughter card
7 SAS RAID external controller
daughter card battery and
memory module
9 SAS internal RAID controller
daughter card
11 RAC card 12 memory modules (6)
13 CPU/heatsink 14 dual fan module bays 1 and 2 (4 fans)
15 SAS/SATA backplane cable
connector
17 hot plug hard drive bays 0 and 1 18 one optional slimline drive
19 LCD control panel 20 chassis intrusion switch
21 control panel assembly 22 power supply
23 power distribution board 24 power distribution board cover
NOTE: In the preceding figure, the 12C cable is shown connecting over the control
panel cabling. This cable should be routed under the control panel cable and the
internal USB key connector. The 12C cable seats in a cable guide clip that is directly
beneath the control panel connector.
8 center riser
10 SAS card connector
16 SATA/SAS backplane cable
dual fan modules (2 fans)
The system board holds the system's control circuitry and other electronic
components. The processor and memory are installed directly on the system
board. Using a riser card, the system can accommodate two expansion cards.
The peripheral bays provide space for up to two hard drives and an optional
optical drive. Power is supplied to the system board and drives through one
nonredundant power supply. The optical drive connects to the SATA
controller on the system board. For more information, see "Optical Drive" on
page 80.
The hard-drive bays provide space for up to two 3.5-inch SAS or two 3.5-inch
SATA hard drives. The hard drives connect to a SAS controller card through
the SAS/SATA backplane board. For more information, see "Hard Drives" on
page 74, "Backplane Board" on page 101, and "Expansion Cards" on page 96.
During an installation or troubleshooting procedure, you may be required to
change a jumper setting. For more information, see "System Board Jumpers"
on page 157.
68 Installing System Components
Page 69
Front Bezel
2
1
A lock on the bezel restricts access to the power button, optical drive, and
hard drive(s). A control panel LCD located on the front panel and accessible
through the front bezel displays the system’s status. See Figure 3-2.
Figure 3-2. Control Panel LCD With Bezel Installed
1 bezel 2 control panel LCD
Removing the Front Bezel
1
Using the system key, unlock the bezel.
2
Press the tab at the left end of the bezel.
3
Rotate the left end of the bezel away from the system to release the right
end of the bezel.
4
Pull the bezel away from the system. See Figure 3-3.
Installing System Components 69
Page 70
Figure 3-3. Installing and Removing the Optional Bezel
2
1
1 bezel lock 2 bezel
Replacing the Front Bezel
To replace the front bezel, perform the above steps in reverse.
Opening and Closing the System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
70 Installing System Components
Page 71
Opening the System
To upgrade or troubleshoot the system, remove the system cover to gain
access to internal components.
1
Unless you are installing a hot-plug component such as a power supply,
turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
2
To remove the system cover, turn the latch release lock counter-clockwise
to the unlocked position. See Figure 3-4.
3
Lift up on the latch on top of the system. See Figure 3-4.
4
Grasp the cover on both sides and carefully lift the cover away from the
system.
Closing the System
1
Lift up the latch on the cover.
2
Place the cover on top of the system and offset the cover slightly back so
that it clears the chassis J hooks and lays flush on the system chassis. See
Figure 3-4.
3
Push down the latch to lever the cover into the closed position.
4
Rotate the latch release lock in a clockwise direction to secure the cover.
Installing System Components 71
Page 72
Figure 3-4. Installing and Removing the System Cover
2
3
1
1 latch 2 latch release lock
3 alignment J hooks
System Board Shroud
The system board shroud covers the processor, heatsink, memory modules,
and system battery and provides air flow to these components. Airflow is
facilitated by the cooling fan modules, which are positions directly behind the
system board shroud.
Removing the System Board Shroud
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
72 Installing System Components
Page 73
support team. Damage due to servicing that is not authorized by Dell is not covered
1
4
2
3
by your warranty. Read and follow the safety instructions that came with the
product.
1
Open the system. See "Opening and Closing the System" on page 70.
2
If applicable, disconnect the SAS cable connector on the expansion card.
3
Locate the attachment slots on the left and right sides of the fan modules
and in front of the memory modules. See Figure 3-5.
4
Grasping the right and left sides, gently lift the shroud straight up and
away from the fan assembly. See Figure 3-5.
5
Remove the system board shroud.
Figure 3-5. Installing and Removing the System Board Shroud
1 system board shroud 2 tabs (3)
3 SAS cable connector 4 tab slots (3)
Installing System Components 73
Page 74
NOTE: In the preceding figure, the 12C cable is shown connecting over the control
panel cabling. This cable should be routed under the control panel cable and the
internal USB key connector. The 12C cable seats in a cable guide clip that is directly
beneath the control panel connector.
Installing the System Board Shroud
1
Align the shroud using both ends of the numbered fan bays as a guide and
locate the three tab slots on the left and right sides of the fan modules and
a third tab at the upper right corner in front of the memory modules. See
Figure 3-5.
2
Push the system board shroud down until all edges are seated in the slots,
securing the shroud to the system board.
3
Connect the SAS cable to the connector on the expansion card and route
the cable through the slot between the shroud and the chassis sidewall.
See Figure 3-5.
4
Close the system. See "Opening and Closing the System" on page 70.
Hard Drives
This subsection describes how to install and configure SAS or SATA hard
drives in the system's internal hard-drive bays. Your system features up to two
3.5-inch SAS or SATA hot-pluggable hard drives. All drives connect to the
system board through the SAS/SATA backplane board. See "Backplane Board"
on page 101 and Figure 6-4. Hard drives are supplied in special hot-pluggable
drive carriers that fit in the hard-drive bays.
NOTICE: Before attempting to remove or install a drive while the system is running,
see the documentation for the SAS controller daughter card to ensure that the host
adapter is configured correctly to support hot-plug drive removal and insertion.
NOTE: All installed drives must be either SAS or SATA. Mixed drive configurations
are not supported.
NOTE: It is recommended that you use only drives that have been tested and
approved for use with the SAS/SATA backplane board.
You may need to use different programs than those provided with the
operating system to partition and format SAS or SATA hard drives.
NOTICE: Do not turn off or reboot your system while the drive is being formatted.
Doing so can cause a drive failure.
74 Installing System Components
Page 75
When you format a hard drive, allow enough time for the formatting to be
completed. Be aware that high-capacity hard drives can take a number of
hours to format.
Removing a Drive Blank
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have
drive blanks installed. If you remove a hard-drive carrier from the system and do not
reinstall it, you must replace the carrier with a drive blank.
Removing a hard-drive blank is slightly different than removing the 3.5-inch
hard drive carrier:
1 Remove the front bezel, if attached. See
page 69
2
Locate the pushbutton locking tab on the right side of the blank to release
.
"Removing the Front Bezel" on
the hard-drive blank.
3
Slide the hard-drive blank out until it is free of the drive bay.
Installing a Hard-Drive Blank
Installing the hard-drive blank is slightly different than installing the 3.5-inch
hard drive carrier:
1 Remove the front bezel, if attached. See
page 69
Locate the hard-drive blank that ships with your system. (Dell part
2
.
number H7511)
3
Insert the hard-drive blank into the drive bay until the blank is fully seated.
4
The pushbutton locking tab should click as the drive blank snaps into
place.
5 Replace the front bezel, if it was removed in
"Removing the Front Bezel" on
step 1.
Removing a Hot-Plug Hard Drive
1 Remove the front bezel, if attached. See
page 69
.
Installing System Components 75
"Removing the Front Bezel" on
Page 76
2
From the RAID management software, prepare the drive for removal a
wait until the hard-drive indicators on the drive carrier signal that the
drive can be removed safely.
See your SAS controller documentation for
information about hot-plug drive removal.
If the drive has been online, the green
activity/
fault indicator will flash as
the drive is powered down. When both drive indicators are off, the drive
is ready for removal.
nd
3 Open the drive carrier release handle to release the drive. See
Slide the hard drive out until it is free of the drive bay.
4
5
If you do not replace the hard drive, insert a drive blank in the vacated
drive bay. See "Installing a Hard-Drive Blank" on page 75.
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have
drive blanks installed.
Installing a Hot-Plug Hard Drive
NOTICE: When installing a hard drive, ensure that the adjacent drives are fully
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a
partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
NOTICE: Not all operating systems support hot-plug drive installation. See the
documentation supplied with your operating system.
1 Remove the front bezel, if attached. See
page 69
If a drive blank is present in the bay, remove it. See "Removing a Drive
2
.
Blank" on page 75.
"Removing the Front Bezel" on
Figure 3-6
.
76 Installing System Components
Page 77
Figure 3-6. Installing a Hot-Plug Hard Drive
1
2
3
1 hard drive 2 drive carrier
3 drive carrier release handle
3
Install the hot-plug hard drive.
a
Open the handle on the hard-drive carrier.
b
Insert the hard-drive carrier into the drive bay until the carrier
contacts the backplane.
c
Close the handle to lock the drive in place.
4 Replace the front bezel, if it was removed in
page 69.
Installing System Components 77
step 1. See "Front Bezel" on
Page 78
Replacing a Hard-Drive Carrier
Two versions of hard-drive carriers are used with your system. The version for
SATA hard drives has a single set of (four) mounting holes on the side rails.
The second version, called a SAS/SATAu hard-drive carrier, has an extra four
mounting holes to enable either a "SAS" and "SATAu" mounting position.
When using the SAS/SATAu hard-drive carrier, observe these rules with
regard to your system:
• Use only SAS hard drives with SAS/SATAu drive carriers.
• Use only the "SAS" mounting position on the carrier. (The SATAu position
is reserved.)
Figure 3-7 illustrates a SAS hard drive being installed in a SAS/SATAu harddrive carrier.
Removing a Hard Drive From a Hard-Drive Carrier
Remove the four screws from the slide rails on the hard-drive carrier and
separate the hard drive from the carrier.
Installing a Hard Drive Into a Drive Carrier
1 Insert the hard drive into the hard-drive carrier with the connector end
of the drive at the rear. See Figure 3-7.
2 Viewing the assembly as shown in Figure 3-7
the hard drive with the rear set of holes on the hard drive carrier.
When aligned correctly, the rear of the hard drive will be flush with the
rear of the hard drive carrier.
, a
lign the screw holes on
3 Attach the four screws to secure the hard drive to the hard drive carrier.
See Figure 3-7.
NOTE: The procedure for installing a cabled hard drive that is not hot pluggable is
not shown in the proceeding illustration. If your system ships with a cabled hard
drive, follow these installation steps.
Place the hard-drive bracket directly over the hard drive, bending the
a
bracket to seat over the hard drive.
b
Locate the pin and screw hole on the carrier and align the pin with the
screw hole.
c
Push the pin into the hard-drive carrier.
78 Installing System Components
Page 79
d
2
1
3
As you seat the hard drive into the hard-drive bay, ensure the carrier
latch contacts the carrier bracket and ensure that all latches are fully
engaged.
Figure 3-7. Installing a SAS Hard Drive Into a SAS/SATAu Drive Carrier
1 screws (4) 2 drive carrier
3 hard drive
Installing System Components 79
Page 80
NOTE: The procedure for installing a cabled hard-drive carrier for a hard drive that
is not hot pluggable is not shown in the proceeding instructions and illustration. If
your system ships with a cabled hard drive, follow these installation steps.
Place the hard-drive carrier bracket directly over the hard drive,
e
bending it to seat it over the hard drive.
f
Locate the pin on the carrier and align it with the screw hole on the
hard drive.
g
Push the pin into the hard drive.
h
As you seat the hard drive in the hard-drive bay, ensure the carrier
latch contacts the carrier bracket and ensure that all latches are fully
engaged.
Optical Drive
An optional slimline DVD or CD-RW/DVD-RW optical drive is mounted on a
tray that slides in the front panel and connects to the controller on the system
board.
NOTE: DVD devices are data only.
Removing the Optical Drive from the System
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet.
2
Open the system. See "Opening and Closing the System" on page 70.
3
Disconnect the power and interface cables from the optical drive. See
Figure 3-8
4
To remove the optical drive, pull up on the blue release tab at the back of
the optical drive tray and push the tray out of the system. See Figure 3-8.
80 Installing System Components
Page 81
Installing the Optical Drive
1
Align the optical-drive tray with its opening in the front panel. See
Figure 3-8.
2
Slide in the drive tray until the tray snaps into place.
3
Connect the optical-drive cable to the back of the drive tray.
4
If not already done, connect the power and interface cables from the
optical drive to the system board connectors.
a
Connect the power cable to the CD_PWR connector on the SATA
ODD. See Figure 6-4 for the location of the connector and see
Figure 3-8 for the routing of the cable.
b
Route the interface cable along the inside right-chassis side panel,
inserting the cable under each of the cable routing tabs. See
Figure 3-8.
c
Connect the interface cable to the SATA_C connector on the system
board. See Figure 3-8 for the location of the connector.
5
Close the system. See "Closing the System" on page 71.
6
Replace the bezel. See "Replacing the Front Bezel" on page 70.
7
Reconnect your system and peripherals to their electrical outlets, and turn
on the system.
Installing System Components 81
Page 82
Figure 3-8. Removing and Installing the Optional Optical Drive
4
2
1
3
5
1 optical drive 2 optical-drive interface cable
3 power cable 4 optical-drive release tab
5 optical-drive tray
NOTE: In the preceding figure, the 12C cable is shown connecting over the control
panel cabling. This cable should be routed under the control panel cable and the
internal USB key connector. The 12C cable seats in a cable guide clip that is directly
beneath the control panel connector.
Installing the Optical Drive in the Optical Drive Tray
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
82 Installing System Components
Page 83
support team. Damage due to servicing that is not authorized by Dell is not covered
2
1
by your warranty. Read and follow the safety instructions that came with the
product.
1
Align the optical drive's mounting holes with the retaining pins on the
optical-drive tray. See Figure 3-8.
2
With the optical drive at a slight angle to the drive tray, lower the right side
of the optical drive down onto the right side of the drive tray. See
Figure 3-9.
3
Lower the left side of the optical drive and press the drive down into the
tray until it snaps into place.
4
Connect the interface and power cables to the connectors on the optical
drive.
5
Close the system. See "Opening and Closing the System" on page 70.
Removing the Optical Drive From the Optical Drive Tray
Pull outward on the tab at the back of the carrier on the left side and
simultaneously pull up on the left side of the optical drive to separate the
drive from the tray. See Figure 3-9.
Figure 3-9. Removing and Installing the Optical Drive in the Optical Drive Carrier
1 optical drive 2 optical drive tray
Installing System Components 83
Page 84
Cooling Fan Modules
The fan assembly contains four dual-motor fans and provides cooling for the
processor and memory modules and two dual-motor fans for the redundant
power supplies.
84 Installing System Components
Page 85
Removing the Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Open the system. See "Opening and Closing the System" on page 70.
2
Remove the system board shroud. See "Removing the System Board
Shroud" on page 72.
3
Disconnect the fan connectors on the system board FAN_MOD1 and
FAN_MOD2. See Figure 3-10.
4
While pulling the two release levers on the fan assembly, lift the fan
assembly off of the two securing posts and out of the chassis. See
Figure 3-10.
Installing System Components 85
Page 86
Figure 3-10. Installing and Removing the Fan Assembly
3
2
6
5
1
4
1 power supply fan bay assembly 2 securing posts (2)
3 release levers (2) 4 fan cables and connector
5 system fan bay assembly 6 SAS expansion card data cable
NOTE: In the preceding figure, the 12C cable is shown connecting over the control
panel cabling. This cable should be routed under the control panel cable and the
internal USB key connector. The 12C cable seats in a cable guide clip that is directly
beneath the control panel connector.
86 Installing System Components
Page 87
Installing the Fan Assembly
1
Align the holes in the fan assembly with the two fan assembly securing
posts on the chassis. See Figure 3-10.
2
Lower the fan assembly until the release lever snaps and the fan assembly
is seated onto the securing posts.
3
Reconnect the two fan connectors to the system board. See Figure 3-10.
4
Install the system board shroud. See "Installing the System Board Shroud"
on page 74.
5
Close the system. See "Opening and Closing the System" on page 70.
Power Supply Fan Assembly
The power supply dual fan module provides cooling for the power supplies.
NOTICE: Your system requires the power supply fan assembly if your system has a
SAS controller that can be connected to an external storage system. Removing the
fan assembly or disabling the fan could result in your system overheating and
shutting down unexpectedly.
Removing the Power Supply Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Open the system. See "Opening and Closing the System" on page 70.
2
Open the power distribution board cover by rotating it upward until it
catches on the cover detent. See Figure 3-10.
3
Disconnect the fan cable on the power distribution board. See Figure 3-10.
4
Remove the fan assembly from the system.
Installing System Components 87
Page 88
Figure 3-11. Installing and Removing the Power Supply Fan Assembly
1
2
3
1 power supply fan assembly 2 fan cables and connector
3 FAN_MOD connector on
power distribution board
NOTE: In the preceding figure, the 12C cable is shown connecting over the control
panel cabling. This cable should be routed under the control panel cable and the
internal USB key connector. The 12C cable seats in a cable guide clip that is directly
beneath the control panel connector.
88 Installing System Components
Page 89
Installing the Power Supply Fan Assembly
1
Connect the fan’s power cable to the FAN_MOD connector on the power
distribution board. See Figure 3-11 for the location of the connector.
2
Route the fan cable through the slot on the shroud partition.
3
Close the power distribution board cover by rotating it downward until it
seats directly over the board.
4
Close the system. See "Opening and Closing the System" on page 70.
Power Supplies
Your system supports one or two power supplies rated at an output of 400 W.
If only one power supply is installed, it must be installed in the left power
supply bay (PS1). If two power supplies are installed, the second power supply
provides hot-pluggable, power redundancy. In redundant mode, the system
distributes the power load across both power supplies to maximize efficiency.
When a power supply is removed with the system powered on, the full power
load is picked up by the remaining power supply.
NOTICE: To ensure proper system cooling, the power supply blank must be
installed on the unoccupied power supply bay in a nonredundant configuration.
Removing a Power Supply
NOTICE: The system requires one power supply to operate the system normally. On
power-redundant systems, remove and replace only one power supply at a time in a
system that is powered on.
NOTE: On your rack system, you may have to unlatch and lift the optional cable
management arm if it interferes with power supply removal. For information about
the cable management arm, see the system’s Rack Installation Guide.
1
If your system has a single power supply, turn off the system and all
attached peripherals. For a redundant system, you can leave the system
running and proceed to the next step.
2
Disconnect the power cable from the power source.
3
Disconnect the power cable from the power supply and remove the Velcro
straps that bundle and secure the system cables.
Installing System Components 89
Page 90
NOTE: For nonredundant power supplies, remove the power cord retention bracket
3
2
1
that secures the system cables. See the Getting Started Guide that ships with your
system for more information.
4
Release the locking tab on the left side of the power supply by pressing in
toward the right.. See Figure 3-12.
5
Pull the power supply straight out to release it from the power distribution
board and clear the chassis.
Figure 3-12. Installing and Removing the Power Supply
1 redundant power supply (2) 2 power-supply handle
3 locking tab
Replacing a Power Supply
1
Slide the new power supply straight into the chassis. See Figure 3-12.
2
Push the handle all the way down until it is completely flush with the
power-supply faceplate and the orange locking tab engages. See
Figure 3-12.
90 Installing System Components
Page 91
3
Connect the power cable to the power supply.
a
Secure and bundle the system cables with the Velcro straps that ship
with your system. Loop the power cable and use the Velcro straps to
attach the cable to the handle.
b
Plug the other end of the cable into a power distribution unit (PDU)
or power outlet.
NOTE: For nonredundant power supplies, loop the cable from the cable retention
bracket up to the power plug at the back of the power supply, and connect the
cable. See the Getting Started Guide for more information.
NOTE: After installing a new power supply, allow several seconds for the system to
recognize the power supply and determine whether it is working properly. The
power supply status indicator will turn green to signify that the power supply is
functioning properly. See Figure 1-4.
Internal USB Memory Key
The system provides an internal USB connector located on the front control
board for use with a USB flash memory key. The USB memory key can be
used as a boot device, security key, or mass storage device. To use the internal
USB connector, the Internal USB Port option must be enabled in the
Integrated Devices screen of the System Setup program.
To boot from the USB memory key, you must configure the USB memory key
with a boot image and then specify the USB memory key in the boot
sequence in the System Setup program. See "System Setup Options" on
page 48. For information on creating a bootable file on the USB memory key,
see the user documentation that accompanied the USB memory key.
Installing the Optional Internal USB Memory Key
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from its electrical outlet and peripherals.
Installing System Components 91
Page 92
2
321
Open the system. See "Opening and Closing the System" on page 70.
3
Locate the USB connector on the front control board (see
4
Insert the USB memory key into the USB connector onto the board. See
Figure 6-3
Figure 3-13.
5
Close the system. See "Opening and Closing the System" on page 70.
6
Reattach any peripherals, then connect the system to the electrical outlet.
7
Turn on the system and attached peripherals.
8
Enter the System Setup program and verify that the USB key has been
detected by the system. See "Entering the System Setup Program" on
page 47.
Figure 3-13. Installing an Internal USB Key
).
1 front control board 2 internal USB connector
3 USB memory key
92 Installing System Components
Page 93
NOTE: In the preceding figure, the 12C cable is shown connecting over the control
panel cabling. This cable should be routed under the control panel cable and the
internal USB key connector. The 12C cable seats in a cable guide clip that is directly
beneath the control panel connector.
RAC Card
The optional Remote Access Controller (RAC) provides a set of advanced
features for managing the server remotely.
Removing the RAC Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 71.
3
Remove any expansion cards on the center (slot 1) riser board. See
"Removing an Expansion Card" on page 97.
4
Remove the center riser card. See "Removing the Riser Card" on page 99.
5
Disconnect the short ribbon cable to the system board. See Figure 3-14.
Installing System Components 93
Page 94
Figure 3-14. Removing and Installing a RAC Card
6
4
1
3
8
2
5
7
1 RAC-card system board connector 2 RAC-card ribbon cable
3 RAC-card connector 4 RAC card
5 RAC card bay 6 retention standoffs
7 standoff holes (5) 8 support standoffs
6
Pull back slightly on one of the blue retention standoff tabs and gently
work the edge of RAC card off of the standoff. Repeat for the other
retention standoff.
7
Angle the free end of the RAC card up and pull the card away from the
support standoff.
94 Installing System Components
Page 95
8
If you are not replacing the RAC card, disconnect and remove the ribbon
cables from the RAC card and insert the plastic filler plug in the system
back panel.
NOTICE: When detaching the RAC cables from the system board, squeeze the
metal ends of the cable connectors and gently work the connector out of the
socket. Do not pull on the cable to unseat the connector. Doing so can damage the
cable.
9
Close the system. See "Closing the System" on page 71.
Installing a RAC Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
2
Open the system. See "Opening the System" on page 71.
3
Remove any expansion card that is already installed on the riser board. See
"Removing an Expansion Card" on page 97.
4
Remove the plastic filler on the rear wall of the system. See Figure 3-14.
5
Connect the ribbon cable to the RAC card.
NOTE: You must perform this step before connecting the RAC card to the
system board. Once the card is fully seated on the standoffs, it will be difficult
to connect the ribbon cable to the RAC card and to the system board.
6
Angle the RAC card so that its NIC connector inserts through the backpanel RAC card opening, and then straighten the card. See Figure 3-14.
7
Position the back edge of the card so that the cutout on the edge of the
card inserts into the support standoff. See Figure 3-14.
8
Align the front edge of the RAC card with the two front plastic retention
standoffs and press down the side of the card until it is fully seated on the
standoffs. See Figure 3-14.
When the front of the card is fully seated, the plastic standoff snaps over
the edge of the card.
Installing System Components 95
Page 96
9
Connect the ribbon cable to the system board. See Figure for the
connector locations.
NOTICE: Be careful when attaching cables to the system board that you do not
damage the surrounding system board components.
a
Connect one cable to the RAC_CONN connector on the system
board.
10
Close the system. See "Closing the System" on page 71.
See the RAC card documentation for information on configuring and using
the RAC card.
Expansion Cards
See "Installing the Riser Card" on page 100 and "Expansion Card Connectors
for SAS Controller Daughter Cards" on page 162 for general instructions
about installing the SAS controller daughter card and the RAC card. See the
controller card documentation for specific information on installing and
configuring the card.
Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Open the system. See "Opening and Closing the System" on page 70.
2
Lift the expansion-card retainer that is adjacent to the PCI slots. See
"Installing and Removing Expansion Cards" on page 98.
3
Slide the expansion-card sliding retainer to the retracted or open position.
See Figure 3-15.
4
Remove the filler bracket on the slot you will be using.
NOTE: Keep this bracket if you need to remove the expansion card. Filler
brackets must be installed over empty expansion card slots to maintain Federal
Communications Commission (FCC) certification of the system. The brackets
also keep dust and dirt out of the system and aid in proper cooling and airflow
inside the system.
96 Installing System Components
Page 97
5
Insert the expansion card firmly into the expansion-card connector on the
riser card until the card is fully seated.
NOTE: Ensure that the expansion-card bracket is also inserted into the
securing slot on the chassis's back panel.
6
Replace the expansion-card retainer. See Figure 3-15.
7
Slide the expansion-card sliding retainer to the closed position so that it
engages the edge of the expansion card. See Figure 3-15.
8
Connect any internal or external cable(s) to the expansion card.
NOTE: You will need to remove the riser card in order to install expansion
cards with internal connectors. See "Riser Cards" on page 98.
9
Close the system. See "Opening and Closing the System" on page 70.
Removing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
Open the system. See "Opening and Closing the System" on page 70.
2
Disconnect any internal or external cable(s) that are connected to the
expansion card.
3
Lift the expansion-card retainer adjacent to the PCI slots. See Figure 3-17.
4
Slide the expansion-card sliding retainer to the retracted or open position.
See Figure 3-17.
5
Grip the edges of the expansion card with the fingers of both hands and
carefully work the card out of the expansion-card connector.
6
If you are permanently removing the card, replace the metal filler bracket
over the empty card-slot opening.
NOTE: Filler brackets must be installed over empty expansion-card slots to
maintain FCC certification of the system. The brackets also keep dust and dirt
out of the system and aid in proper cooling and airflow inside the system.
7
Replace the expansion-card retainer.
8
Close the system. See "Opening and Closing the System" on page 70.
Installing System Components 97
Page 98
Figure 3-15. Installing and Removing Expansion Cards
1
3
2
\
1 expansion-card connector
(left riser card)
3 expansion card back retainer
NOTE: In the preceding figure, the 12C cable is shown connecting over the control
panel cabling. This cable should be routed under the control panel cable and the
internal USB key connector. The 12C cable seats in a cable guide clip that is directly
beneath the control panel connector.
2 expansion card
Riser Cards
The left and center riser cards each provide one expansion-card slot. The
system is available with a x8-lane PCIe riser card for both slots on the left or
center risers. The left riser has an optional PCI-X riser card slot. Both PCIe
riser cards contain one PCIe expansion slot with an x8-lane connector with
98 Installing System Components
Page 99
x8-lane capability. The PCI-X left riser card provides one slot that can support
either a 64-bit, 133 MHz PCI-X expansion slot or a PCIe x8-lane expansion
slot.
Removing the Riser Card
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
1
If applicable, remove the bezel. See "Front Bezel" on page 69.
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3
Open the system. See "Opening and Closing the System" on page 70.
4
If applicable, disconnect the cable connector on the expansion card. See
"Removing an Expansion Card" on page 97.
5
If applicable, remove the expansion card from the riser.
6
Press the release latch(es) on the riser board and lift the riser board straight
up from the system board. See Figure 3-16.
Installing System Components 99
Page 100
Figure 3-16. Installing and Removing the Riser Card
6
3
4
12
5
1 riser card release latch 2 riser card connector
3 left riser card 4 center riser card
5 riser card connector 6 center riser card alignment
pins (2)
Installing the Riser Card
1
CAUTION: Many repairs may only be done by a certified service technician. You
should only perform troubleshooting and simple repairs as authorized in your
product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the
product.
Align the riser board with the alignment pins on the system board, then
lower the board onto the pins.
2
Press down on the riser board until the edge connector(s) on the board is
(are) fully seated in the riser board connector on the system board. See
Figure 3-16.
100 Installing System Components
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