Dell PowerConnect W-Airwave 7.3 User Manual

Dell PowerConnect W-

AirWave 7.3

User Guide

registered Aruba the Mobile Edge Company logo, and Aruba Mobility Management System

. Dell™, the DELL™ logo, and PowerConnect™ are

, Aruba Wireless Networks®, the

trademarks of Dell Inc.

Originated in the USA. All other trademarks are the property of their respective owners.

Open Source Code

Certain Aruba products include Open Source software code developed by third parties, including software code subject to the GNU General Public License (GPL), GNU Lesser General Public License (LGPL), or other Open Source Licenses. The Open Source code used can be found at this site:

http://www.arubanetworks.com/open_source

Legal Notice

The use of Aruba Networks, Inc. switching platforms and software, by all individuals or corporations, to terminate other vendors’ VPN client devices constitutes complete acceptance of liability by that individual or corporation for this action and indemnifies, in full, Aruba Networks, Inc. from any and all legal actions that might be taken against it with respect to infringement of copyright on behalf of those vendors.

Dell PowerConnect W-AirWave |User Guide 0510897-08 | August 2011

Contents

Preface.....................................................................................................................................................................11

Document Organization................................................................................................................... 11

Note, Caution, and Warning Icons ................................................................................................12

Contacting Support ..........................................................................................................................12

Chapter 1 Introduction ........................................................................................................................13

AirWave—A Unified Wireless Network Command Center....................................................... 13

AirWave Management Platform ............................................................................................ 13

Dell PowerConnect W Configuration.................................................................................... 14

VisualRF......................................................................................................................................14

RAPIDS....................................................................................................................................... 14

Master Console and Failover.................................................................................................. 15

Integrating AirWave into the Network and Organizational Hierarchy ....................................15

Supported Browsers........................................................................................................................ 16

Chapter 2 Installing and Getting Started in AirWave.....................................................................17

AirWave Hardware Requirements and Installation Media ....................................................... 17

Installing Linux CentOS 5 (Phase 1)............................................................................................... 17

Installing AirWave Software (Phase 2)......................................................................................... 18

Getting Started.......................................................................................................................... 18

Step 1: Configuring Date and Time, Checking for Prior Installations .............................. 18

Date and Time...................................................................................................................18

Previous AirWave Installations .....................................................................................18

Step 2: Installing AirWave Software .....................................................................................19

Step 3: Checking the AirWave Installation .......................................................................... 19

Step 4: Assigning an IP Address to the AirWave System ................................................. 19

Step 5: Naming the AirWave Network Administration System ........................................20

Step 6: Assigning a Host Name to AirWave ........................................................................ 20

Step 7: Changing the Default Root Password...................................................................... 20

Completing the Installation .....................................................................................................20

Configuring and Mapping Port Usage for AMP........................................................................... 21

AirWave Navigation Basics............................................................................................................ 22

Status Section...........................................................................................................................22

Navigation Section................................................................................................................... 23

Activity Section......................................................................................................................... 25

Help Links in the UI................................................................................................................... 25

Common List Settings ..............................................................................................................25

Buttons and Icons ....................................................................................................................25

Getting Started with AirWave ........................................................................................................27

Chapter 3 Configuring AMP................................................................................................................29

Before You Begin.............................................................................................................................. 29

Formatting the Top Header .............................................................................................................29

Customizing Columns in Lists .........................................................................................................30

Resetting Pagination Records........................................................................................................ 31

Using the Pagination Widget.......................................................................................................... 31

Dell PowerConnect W-AirWave |User Guide | 3

Using Export CSV for Lists and Reports........................................................................................ 31

Defining Interactive Graph Display Preferences ........................................................................ 32

Customizing the Dashboard............................................................................................................ 32

Customized Search ..........................................................................................................................34

Setting Severe Alert Warning Behavior .......................................................................................34

Defining General AMP Server Settings ........................................................................................35

Defining AMP Network Settings.................................................................................................... 42

Creating AMP Users ........................................................................................................................43

Creating AMP User Roles ...............................................................................................................45

Configuring Timeout, Login Message, TACACS+ and RADIUS Authentication ..................... 48

Setting Up Login Configuration Options ............................................................................... 48

Configuring TACACS+ Authentication ..................................................................................49

Configuring RADIUS Authentication and Authorization .................................................... 50

Integrating a RADIUS Accounting Server............................................................................ 51

Enabling AMP to Manage Your Devices ......................................................................................52

Configuring Communication Settings for Discovered Devices ........................................ 52

Loading Device Firmware Onto AMP (optional).................................................................. 54

Overview of the Device Setup > Upload Firmware & Files Page ............................. 54

Loading Firmware Files to AMP..................................................................................... 55

Using Web Auth Bundles in AMP.................................................................................. 56

Setting Up Device Types .................................................................................................................57

Configuring Cisco WLSE and WLSE Rogue Scanning................................................................ 58

Introduction to Cisco WLSE.................................................................................................... 58

Configuring WLSE Initially in AMP ........................................................................................58

Adding an ACS Server for WLSE ...................................................................................59

Enabling Rogue Alerts for Cisco WLSE ........................................................................59

Configuring WLSE to Communicate with APs .............................................................59

Discovering Devices........................................................................................................ 59

Managing Devices ........................................................................................................... 59

Inventory Reporting .........................................................................................................60

Defining Access ...............................................................................................................60

Grouping ............................................................................................................................60

Configuring IOS APs for WDS Participation ........................................................................60

WDS Participation............................................................................................................ 60

Primary or Secondary WDS ...........................................................................................60

Configuring ACS for WDS Authentication............................................................................ 61

Configuring Cisco WLSE Rogue Scanning ........................................................................... 61

Configuring ACS Servers................................................................................................................. 62

Integrating AMP with an Existing Network Management Solution (NMS) ............................63

Auditing PCI Compliance on the Network.................................................................................... 65

Introduction to PCI Requirements .........................................................................................65

PCI Auditing in the AMP Interface ........................................................................................65

Enabling or Disabling PCI Auditing........................................................................................ 66

Deploying WMS Offload.................................................................................................................. 67

Overview of WMS Offload in AMP........................................................................................ 67

General Configuration Tasks Supporting WMS Offload in AMP...................................... 68

Additional Information Supporting WMS Offload............................................................... 68

Chapter 4 Configuring and Using Device Groups in AMP.............................................................69

AMP Groups Overview ....................................................................................................................70

Viewing All Defined Device Groups ......................................................................................71

Configuring Basic Group Settings .................................................................................................72

Adding and Configuring Group AAA Servers............................................................................... 79

4 | Dell PowerConnect W-AirWave |Version 7.3

Configuring Group Security Settings.............................................................................................80

Configuring Group SSIDs and VLANs ...........................................................................................82

Configuring Radio Settings for Device Groups............................................................................ 86

Cisco WLC Group Configuration ....................................................................................................89

Accessing Cisco WLC Configuration ....................................................................................89

Navigating Cisco WLC Configuration....................................................................................89

Configuring WLANs for Cisco WLC Devices ....................................................................... 90

Defining and Configuring LWAPP AP Groups for Cisco Devices..................................... 92

Viewing and Creating Cisco AP Groups ...............................................................................92

Configuring Cisco Controller Settings...................................................................................93

Configuring Wireless Parameters for Cisco Controllers ................................................... 93

Configuring Cisco WLC Security Parameters and Functions ........................................... 93

Configuring Management Settings for Cisco WLC ............................................................ 94

Configuring Group PTMP Settings.................................................................................................94

Configuring Proxim Mesh Radio Settings..................................................................................... 95

Configuring Group MAC Access Control Lists............................................................................. 96

Specifying Minimum Firmware Versions for APs in a Group.................................................... 97

Comparing Device Groups .............................................................................................................. 98

Deleting a Group............................................................................................................................... 98

Changing Multiple Group Configurations .....................................................................................99

Modifying Multiple Devices.......................................................................................................... 100

Using Global Groups for Group Configuration ........................................................................... 102

Chapter 5 Discovering, Adding, and Managing Devices.............................................................105

Device Discovery Overview.......................................................................................................... 105

Discovering and Adding Devices................................................................................................. 105

SNMP/HTTP Scanning ..........................................................................................................106

Adding Networks for SNMP/HTTP Scanning............................................................ 106

Adding Credentials for Scanning................................................................................. 106

Defining a Scan Set .......................................................................................................107

Running a Scan Set........................................................................................................ 108

Enabling Cisco Discovery Protocol (CDP).......................................................................... 109

Authorizing Devices to AMP from APs/Devices > New Page ........................................109

Manually Adding Individual Devices .................................................................................. 110

Adding Devices with the Device Setup > Add Page ................................................ 110

Adding Multiple Devices from a CSV File................................................................... 112

Adding Universal Devices............................................................................................. 113

Assigning Devices to the Ignored Page .............................................................................114

Monitoring Devices........................................................................................................................ 114

Viewing Device Monitoring Statistics ................................................................................ 115

Understanding the APs/Devices > Monitor Pages for All Device Types ......................116

Monitoring Data Specific to Wireless Devices ................................................................. 116

Evaluating Radio Statistics for an AP ................................................................................. 121

Overview of the Radio Statistics Page .......................................................................122

Viewing Real-Time ARM Statistics .............................................................................122

Issues Summary section............................................................................................... 122

802.11 Radio Counters Summary .................................................................................123

Radio Statistics Interactive Graphs ............................................................................123

Recent ARM Events Log................................................................................................ 124

Detected Interfering Devices Table............................................................................ 125

Active BSSIDs Table...................................................................................................... 126

Monitoring Data for Mesh Devices ..................................................................................... 126

Monitoring Data for Wired Devices (Routers and Switches) .........................................127

Understanding the APs/Devices > Interfaces Page......................................................... 129

Dell PowerConnect W-AirWave |User Guide | 5

Auditing Device Configuration .............................................................................................130

Using Device Folders (Optional) .......................................................................................... 130

Configuring and Managing Devices............................................................................................ 131

Moving a Device from Monitor Only to Manage Read/Write Mode.............................. 132

Configuring AP Settings ........................................................................................................132

Configuring Device Interfaces for Switches ..................................................................... 138

Individual Device Support and Firmware Upgrades ........................................................ 140

Troubleshooting a Newly Discovered Down Device................................................................ 142

Setting up Dell Spectrum Analysis in AMP................................................................................ 143

Spectrum Configurations and Prerequisites ..................................................................... 144

Setting up a Permanent Spectrum Dell AP Group ............................................................144

Configuring an Individual AP to run in Spectrum Mode ..................................................145

Configuring a Controller to use the Spectrum Profile ......................................................146

Chapter 6 Creating and Using Templates ......................................................................................147

Group Templates ............................................................................................................................147

Supported Device Templates ............................................................................................... 147

Template Variables ................................................................................................................147

Viewing and Adding Templates ...................................................................................................148

Configuring General Template Files and Variables ..................................................................151

Configuring General Templates ...........................................................................................151

IOS Configuration File Template .................................................................................. 152

Device Configuration File on APs/Devices > Audit Configuration Page ...............152

Using Template Syntax..........................................................................................................152

Using Directives to Eliminate Reporting of Configuration Mismatches ........................ 153

Ignore_and_do_not_push Command ......................................................................... 153

Push_and_exclude Command .....................................................................................153

Using Conditional Variables in Templates ......................................................................... 154

Using Substitution Variables in Templates ........................................................................154

Using AP-Specific Variables ................................................................................................155

Configuring Cisco IOS Templates ................................................................................................ 156

Applying Startup-config Files............................................................................................... 156

WDS Settings in Templates.................................................................................................. 156

SCP Required Settings in Templates .................................................................................. 157

Supporting Multiple Radio Types via a Single IOS Template ......................................... 157

Configuring Single and Dual-Radio APs via a Single IOS Template ..............................157

Configuring Cisco Catalyst Switch Templates........................................................................... 158

Configuring Symbol Controller / HP WESM Templates............................................................ 158

Configuring a Global Template..................................................................................................... 160

Chapter 7 Using RAPIDS and Rogue Classification .....................................................................163

Introduction to RAPIDS .................................................................................................................163

Viewing Overall Network Health on RAPIDS > Overview........................................................ 164

Setting Up RAPIDS .........................................................................................................................165

Basic Configuration................................................................................................................ 165

Rogue Containment Options ................................................................................................. 167

Additional Settings................................................................................................................. 168

Defining RAPIDS Rules.................................................................................................................. 168

Controller Classification with WMS Offload...................................................................... 168

Device OUI Score ................................................................................................................... 169

Rogue Device Threat Level................................................................................................... 169

Viewing and Configuring RAPIDS Rules............................................................................. 170

Deleting or Editing a Rule.............................................................................................. 171

Recommended RAPIDS Rules.............................................................................................. 172

6 | Dell PowerConnect W-AirWave |Version 7.3

Using RAPIDS Rules with Additional AMP Functions...................................................... 172

Viewing Rogues on the RAPIDS > List Page.............................................................................. 172

Overview of the RAPIDS > Detail Page....................................................................................... 175

Viewing Ignored Rogue Devices ......................................................................................... 176

Using RAPIDS Workflow to Process Rogue Devices....................................................... 176

Score Override................................................................................................................................ 176

Using the Audit Log ........................................................................................................................177

Additional Resources..................................................................................................................... 178

Chapter 8 Performing Daily Administration in AirWave ..............................................................179

Monitoring and Supporting AMP with the System Pages....................................................... 179

Using the System > Status Page..........................................................................................180

Viewing Device Events in System > Syslog & Traps ........................................................ 181

Using the System > Event Log Page....................................................................................182

Viewing, Delivering and Responding to Triggers and Alerts ..........................................183

Viewing Triggers..................................................................................................................... 183

Creating New Triggers ..........................................................................................................183

Setting Triggers for Devices......................................................................................... 186

Setting Triggers for Interfaces and Radios................................................................ 187

Setting Triggers for Discovery ..................................................................................... 187

Setting Triggers for Users............................................................................................. 188

Setting Triggers for RADIUS Authentication Issues ................................................188

Setting Triggers for IDS Events.................................................................................... 189

Setting Triggers for AMP Health .................................................................................189

Delivering Triggered Alerts................................................................................................... 189

Viewing Alerts.........................................................................................................................190

Responding to Alerts.............................................................................................................. 191

Monitoring and Supporting WLAN Users................................................................................... 191

Overview of the Users Pages............................................................................................... 192

Monitoring WLAN Users with the Users > Connected and Users > All Pages............ 192

Supporting Guest WLAN Users With the Users > Guest Users Page ...........................195

Supporting RFID Tags With the Users > Tags Page .........................................................197

Evaluating and Diagnosing User Status and Issues................................................................. 198

Evaluating User Status with the Users > User Detail Page............................................. 198

Mobile Device Access Control in Users > User Detail and Users > Connected . 199

Classifying Dell PowerConnect W Devices in User Detail...................................... 200

Quick Links for Users on Dell Devices........................................................................ 201

Using the Deauthenticate User Feature..................................................................... 201

Viewing a User’s Association History......................................................................... 201

Evaluating User Status with the Users > Diagnostics Page ........................................... 202

Managing Mobile Devices with SOTI MobiControl and AirWave.......................................... 204

Overview of SOTI MobiControl ............................................................................................ 204

Prerequisites for Using MobiControl with AirWave ......................................................... 204

Adding a Mobile Device Management Server for MobiControl..................................... 205

Accessing MobiControl from the Users > User Detail Page........................................... 205

Monitoring and Supporting AMP with the Home Pages.......................................................... 206

Monitoring AMP with the Home > Overview Page........................................................... 206

Viewing and Updating License Information....................................................................... 208

Searching AMP with the Home > Search Page ................................................................ 210

Accessing AirWave Documentation...................................................................................211

Configuring Your Own User Information with the Home > User Info Page .................. 211

Using the System > Configuration Change Jobs Page .................................................... 212

Using the System > Firmware Upgrade Jobs Page .......................................................... 213

Using the System > Performance Page.............................................................................. 214

Supporting AMP Servers with the Master Console .................................................................218

Dell PowerConnect W-AirWave |User Guide | 7

Using the Public Portal on Master Console....................................................................... 218

Adding a Managed AMP with the Master Console.......................................................... 219

Using Global Groups with Master Console ........................................................................ 220

Upgrading AirWave........................................................................................................................ 220

Upgrade Instructions............................................................................................................. 220

Backing Up AirWave...................................................................................................................... 221

Viewing and Downloading Backups ...................................................................................221

Running Backup on Demand ................................................................................................ 221

Restoring from a Backup....................................................................................................... 221

Using AirWave Failover for Backup ............................................................................................222

Navigation Section of AMP Failover ...................................................................................222

Adding Watched AMP Stations........................................................................................... 222

Logging out of AirWave................................................................................................................. 223

Chapter 9 Creating, Running, and Emailing Reports ....................................................................225

Overview of AMP Reports............................................................................................................. 225

Reports > Definitions Page Overview .................................................................................225

Reports > Generated Page Overview ................................................................................. 227

Using Daily Reports........................................................................................................................ 228

Viewing Generated Reports ................................................................................................. 228

Using Custom Reports ...........................................................................................................229

Using the Dell License Report.............................................................................................. 230

Using the Capacity Planning Report ................................................................................... 230

Using the Configuration Audit Report .................................................................................232

Using the Device Summary Report ..................................................................................... 233

Using the Device Uptime Report..........................................................................................235

Using the IDS Events Report ................................................................................................ 236

Using the Inventory Report................................................................................................... 237

Using the Memory and CPU Utilization Report.................................................................. 239

Using the Network Usage Report........................................................................................ 239

Using the New Rogue Devices Report ............................................................................... 240

Using the New Users Report................................................................................................ 243

Using the PCI Compliance Report ....................................................................................... 243

Using the Port Usage Report................................................................................................ 244

Using the RADIUS Authentication Issues Report .............................................................244

Using the RF Health Report................................................................................................... 245

Using the Rogue Containment Audit Report ......................................................................247

Using the User Session Report ............................................................................................247

Defining Reports ............................................................................................................................. 249

Emailing and Exporting Reports ................................................................................................... 252

Emailing Reports in General Email Applications ............................................................... 252

Emailing Reports to Smarthost............................................................................................. 252

Exporting Reports to XML or CSV........................................................................................ 252

Transferring Reports Using FTP........................................................................................... 252

Chapter 10 Using the AMP Helpdesk................................................................................................253

Helpdesk Overview ........................................................................................................................253

Enabling Helpdesk.......................................................................................................................... 253

Monitoring Incidents with Helpdesk ........................................................................................... 253

Creating a New Incident with Helpdesk..................................................................................... 255

Creating New Snapshots or Incident Relationships................................................................. 256

Using the Helpdesk Tab with an Existing Remedy Server....................................................... 256

Chapter 11 Using VisualRF..................................................................................................................259

8 | Dell PowerConnect W-AirWave |Version 7.3

Features ...........................................................................................................................................260

Useful Terms ...................................................................................................................................260

Starting VisualRF ............................................................................................................................261

Basic QuickView Navigation ........................................................................................................ 261

Network View Navigation..................................................................................................... 262

Overlays ........................................................................................................................... 262

Display Menu .................................................................................................................. 263

Edit Menu......................................................................................................................... 263

Using the Settings in the VisualRF > Setup Page...................................................................... 265

VisualRF Resource Utilization ..............................................................................................267

Configuring QuickView Personal Preferences.......................................................................... 268

Increasing Location Accuracy..................................................................................................... 269

Adding Exterior Walls............................................................................................................ 270

Location Training for Stationary Devices........................................................................... 270

Adding Client Surveys............................................................................................................ 271

Adding Location Probability Regions .................................................................................. 272

Adding an IDF.......................................................................................................................... 273

Viewing Port Status on Deployed Switches ......................................................................274

Fine-Tuning Location Service in VisualRF > Setup ........................................................... 274

Configuring Infrastructure ............................................................................................275

Deploying APs for Client Location Accuracy ............................................................275

Using QuickView to Assess RF Environments ........................................................................... 276

Viewing a Wireless User's RF Environment....................................................................... 276

Tracking Location History............................................................................................. 277

Checking Signal Strength to Client Location ............................................................. 278

Viewing an AP’s Wireless RF Environment........................................................................ 278

Viewing a Floor Plan’s RF Environment ..............................................................................279

Viewing a Network, Campus, Building’s RF Environment ............................................... 280

Viewing Campuses, Buildings, or Floors from a Tree View ............................................ 280

Planning and Provisioning ............................................................................................................280

Creating a New Campus ....................................................................................................... 281

Building Creation.................................................................................................................... 282

Importing a Floor Plan............................................................................................................ 283

Editing a Floor Plan Image ....................................................................................................283

Cropping the Floor Plan Image..................................................................................... 284

Sizing a Non-CAD Floor Plan........................................................................................ 284

Removing Color from a Floor Plan Image................................................................... 285

Assigning Campus, Building and Floor Numbers...................................................... 285

Assigning Optional Planner, Owner, or Installer Information for the Floor Plan .285

Controlling the Layers in the Uploaded Floor Plan (CAD only) ...............................285

Error Checking of CAD Images ....................................................................................285

Last Steps in Editing an Uploaded Image................................................................... 286

Provisioning Existing Access Points onto the Floor Plan ................................................286

Automatically Provisioning APs onto a Floor Plan ........................................................... 287

Tweaking a Planning Region ................................................................................................288

Printing a Bill of Materials Report .......................................................................................289

Importing and Exporting in VisualRF ...........................................................................................290

Exporting a campus................................................................................................................ 290

Importing from CAD................................................................................................................ 290

Batch Importing CAD Files.................................................................................................... 290

Requirements.................................................................................................................. 290

Pre Processing Steps .................................................................................................... 291

Upload Processing Steps.............................................................................................. 291

Post Processing Steps ..................................................................................................291

Sample Upload Instruction XML File........................................................................... 291

Common Importation Problems ...................................................................................292

Dell PowerConnect W-AirWave |User Guide | 9

Importing from a Dell PowerConnect W-Series Controller............................................. 292

Pre-Conversion Checklist .............................................................................................292

Process on Controller.................................................................................................... 292

Process on AMP............................................................................................................. 292

VisualRF Location APIs.................................................................................................................. 292

Sample Device Location Response..................................................................................... 293

Sample Site Inventory Response.........................................................................................293

Appendix A Setting Up Dell PowerConnect W-Instant in AirWave..............................................295

Overview of Dell PowerConnect W-Instant............................................................................... 295

Using Dell PowerConnect W-Instant with AMP .......................................................................295

Workflow of the Dell PowerConnect W-Instant and AMP Integration Process .................296

Setting up Dell PowerConnect W-Instant Hardware .......................................................296

Required Personnel................................................................................................................ 296

Creating your Organization String .......................................................................................296

The Shared Secret Key ......................................................................................................... 297

Entering the Organization String and AirWave Information into the IAP ..................... 297

Receiving the Virtual Controller as a New Device in AMP .............................................298

Verifying the Shared Secret and Adding the Device ....................................................... 298

Remaining Manual Admin Tasks in AMP........................................................................... 299

AMP Pages with Instant-Specific Features............................................................................... 299

Other Available Features............................................................................................................... 300

Firmware Image Management............................................................................................. 300

Intrusion Detection System ..................................................................................................300

Appendix B Installing AirWave on VMware ESX 4.1.......................................................................301

Creating a New Virtual Machine to Run AirWave .................................................................... 301

Installing AirWave on the Virtual Machine................................................................................ 301

AirWave Post-Installation Issues on VMware .......................................................................... 302

Index .......................................................................................................................................................................303

10 | Dell PowerConnect W-AirWave |Version 7.3

Preface

This preface provides an overview of this user guide and contact information for Dell in the following sections:

 “Document Organization” on page11

 “Note, Caution, and Warning Icons” on page12

 “Contacting Support” on page12

Document Organization

This user guide includes instructions and examples of the graphical user interface (UI) for installation, configuration, and daily operation of the Dell PowerConnect W-AirWave. This includes wide deployment of wireless access points (APs), device administration, rogue detection and classification, wireless controller devices, security, reports, and additional features of AirWave.

Table 1 Document Organization and Purposes

Chapter Description

Chapter 1, “Introduction” Introduces and presents AirWave, its components, and general network functions.

Chapter 2, “Installing and Getting Started in AirWave”

Chapter 3, “Configuring AMP” Describes the primary and required configurations for startup and launch of AirWave,

Chapter 4, “Configuring and Using Device Groups in AMP”

Chapter 5, “Discovering, Adding, and Managing Devices”

Chapter 6, “Creating and Using Templates”

Chapter 7, “Using RAPIDS and Rogue Classification”

Chapter 8, “Performing Daily Administration in AirWave”

Chapter 9, “Creating, Running, and Emailing Reports”

Chapter 10, “Using the AMP Helpdesk”

Describes system and network requirements, Linux OS installation, and AirWave installation.

with frequently used optional configurations.

Describes configuration and deployment for group device profiles.

Describes how to discover and manage devices on the network.

Describes and illustrates the use of templates in group and global device configuration.

Describes RAPIDS module of AirWave, and enhanced rogue classification supported in AirWave.

Describes common daily operations and tools in AirWave, to include general user administration, the use of triggers and alerts, network monitoring, and backups.

Describes AirWave reports, scheduling and generation options, and distribution of reports from AirWave.

Describes how to use the AirWave Helpdesk UI and related functions.

Chapter 11, “Using VisualRF” Describes how to use VisualRF.

Appendix A, “Setting Up Dell PowerConnect W-Instant in AirWave” on page295

Appendix B, “Installing AirWave on VMware ESX 4.1” on page301

Index Provides extensive citation of and links to document topics, with emphasis on the

Dell PowerConnect W-AirWave |User Guide Preface | 11

Ddescribes the Dell PowerConnect W-Instant access point and Virtual Controller system, and how to integrate this system with AMP.

Provides instructions for an alternative installation option on VMware ESX for

AirWave UI and tasks relating to AirWave installation and operation.

Note, Caution, and Warning Icons

This document uses the following note, caution, and warning icons to emphasize advisories for certain actions, configurations, or concepts:

NOTE: Indicates helpful suggestions, pertinent information, and important things to remember.

CAUTION: Indicates a risk of damage to your hardware or loss of data.

WARNING: Indicates a risk of personal injury or death.

Contacting Support

Table 2 Web Support

Web Support

Main Website dell.com

Support Website support.dell.com

Documentation Website support.dell.com/manuals

12 | Preface Dell PowerConnect W-AirWave |Version 7.3

Chapter 1

Introduction

Thank you for choosing Dell PowerConnect W-AirWave. AirWave makes it easy and efficient to manage your wireless network by combining industry-leading functionality with an intuitive user interface, enabling network administrators and helpdesk staff to support and control even the largest wireless networks in the world.

This User Guide provides instructions for the installation, configuration, and operation of AirWave. This chapter includes the following topics:

 “AirWave—A Unified Wireless Network Command Center” on page13

 “Integrating AirWave into the Network and Organizational Hierarchy” on page15

 “Supported Browsers” on page16

If you have any questions or comments, please contact Dell support at support.dell.com.

AirWave—A Unified Wireless Network Command Center

Dell PowerConnect W-AirWave is the only network management software that offers you a single intelligent console from which to monitor, analyze, and configure wireless networks in automatic fashion. Whether your wireless network is simple or a large, complex, multi-vendor installation, AirWave manages it all.

AirWave supports hardware from leading wireless vendors including Dell PowerConnect W-Series, Avaya, Cisco (Aironet and WLC), Enterasys, Juniper Networks, LANCOM Systems, Meru, Nortel, ProCurve by HP, Proxim, Symbol, Trapeze, Tropos, and many others.

The components of the AirWave are listed here, and detailed below:

 The AirWave Management Platform (AMP) wireless network management software, including the ArubaOS

Configuration feature that supports global and group configuration of Dell PowerConnect W-Series devices, as well as the VisualRF location and RF mapping software module and the RAPIDS rogue access point detection software module

 Master Console and Failover tabs

NOTE: Dell PowerConnect W-Series AirWave Wireless Management Suite (AWMS), AirWave, and AirWave Management Platform (AMP) refer to the same product set and are used interchangeably.

AirWave Management Platform

The AirWave Management Platform (AMP) is the centerpiece of AirWave, offering the following functions and benefits:

 Core network management functionality:

 Network discovery

 Configuration of APs & controllers

 Automated compliance audits

 Firmware distribution

 Monitoring of every device and user connected to the network

 Real-time and historical trend reports

 Granular administrative access

Dell PowerConnect W-AirWave |User Guide Introduction | 13

 Role-based (for example, Administrator contrasted with Help Desk)

 Network segment (for example, "Retail Store" network contrasted with "Corporate HQ" network)

 Flexible device support

 Thin, thick, mesh network architecture

 Multi-vendor support

 Current and legacy hardware support

Dell PowerConnect W Configuration

Dell PowerConnect W-AirWave supports global and group-level configuration of ArubaOS (AOS), the operating system, software suite, and application engine that operates Dell PowerConnect W mobility and centralizes control over the entire mobile environment. For a complete description of AOS, refer to the Dell PowerConnect W-Series ArubaOS User Guide at support.dell.com/manuals.

AirWave consolidates ArubaOS configuration and pushes global Dell PowerConnect W configurations from within AirWave.

Two pages in AirWave support Dell PowerConnect W Configuration:

 Device Setup > Dell PowerConnect W Configuration for global Dell PowerConnect W Configuration

 Groups > Dell PowerConnect W Config for group-level Dell PowerConnect W Configuration

For additional information that includes a comprehensive inventory of all pages and settings that support Dell PowerConnect W Configuration, refer to the Dell PowerConnect W-AirWave Configuration Guide at

support.dell.com/manuals.

VisualRF

VisualRF is a powerful tool for monitoring and managing radio frequency (RF) dynamics within your wireless network, to include the following functions and benefits:

 Accurate location information for all wireless users and devices

 Up-to-date heat maps and channel maps for RF diagnostics

 Adjusts for building materials.

 Supports multiple antenna types.

 Floor plan, building, and campus views

 Visual display of errors and alerts

 Easy import of existing floor plans and building maps

 Planning of new floor plans and AP placement recommendations

RAPIDS

RAPIDS is a powerful and easy-to-use tool for monitoring and managing security on your wireless network, to include the following features and benefits:

 Automatic detection of unauthorized wireless devices

 Rogue device classification that supports multiple methods of rogue detection

 Wireless detection:

 Uses authorized wireless APs to report other devices within range.

 Calculates and displays rogue location on VisualRF map.

 Wired network detection:

 Discovers rogue APs located beyond the range of authorized APs/sensors.

14 |Introduction Dell PowerConnect W-AirWave |Version 7.3

 Queries routers and switches.

 Ranks devices according to the likelihood they are rogues.

 Multiple tests to eliminate false positive results.

 Provides rogue discovery that identifies the switch and port to which a rogue device is connected.

Master Console and Failover

The Dell PowerConnect W-AirWave Master Console and Failover tools enable network-wide information in easy-to-understand presentation, to entail operational information and high-availability for failover scenarios. The benefits of these tools include the following:

 Provides network-wide visibility, even when the WLAN grows to 50,000+ devices

 Executive Portal allows executives to view high-level usage and performance data

 Aggregated alerts

 Failover

 Many-to-one failover

 One-to-one failover

The Master Console and Failover servers can be configured with a Device Down trigger that generates an alert if communication is lost. In addition to generating an alert, the Master Console or Failover server can also send email or NMS notifications about the event.

Integrating AirWave into the Network and Organizational Hierarchy

Dell PowerConnect W-AirWave generally resides in the NOC and communicates with various components of your WLAN infrastructure. In basic deployments, AirWave communicates solely with indoor wireless access points (and WLAN controllers over the wired network. In more complex deployments, AirWave seamlessly integrates and communicates with authentication servers, accounting servers, TACACS+ servers, routers, switches, network management servers, wireless IDS solutions, helpdesk systems, indoor wireless access points, mesh devices. AirWave has the flexibility to manage devices on local networks, remote networks, and networks using Network Address Translation (NAT). AirWave communicates over-the-air or over-the-wire using a variety of protocols.

The power, performance, and usability of the AirWave solution become more apparent when considering the diverse components within a WLAN. Table 3 itemizes such network components, as an example.

Table 3 Components of a WLAN

Component Description

Autonomous AP Standalone device which performs radio and authentication functions

Thin AP Radio-only device coupled with WLAN controller to perform authentication

WLAN controller Used in conjunction with thin APs to coordinate authentication and roaming

NMS Network Management Systems and Event Correlation (OpenView, Tivoli, and so forth)

RADIUS Authentication RADIUS authentication servers (Funk, FreeRADIUS, ACS, or IAS)

RADIUS Accounting AirWave itself serves as a RADIUS accounting client

Wireless Gateways Provide HTML redirect and/or wireless VPNs

TACACS+ Used to authenticate AirWave administrative users

Routers/Switches Provide AirWave with data for user information and AP and Rogue discovery

Help Desk Systems Remedy EPICOR

Rogue APs Unauthorized APs not registered in the AirWave database of managed APs

Dell PowerConnect W-AirWave |User Guide Introduction | 15

The flexibility of AirWave enables it to integrate seamlessly into your business hierarchy as well as your network topology. AirWave facilitates various administrative roles to match each individual user's role and responsibility:

 A Help Desk user may be given read-only access to monitoring data without being permitted to make

configuration changes.

 A U.S.-based network engineer may be given read-write access to manage device configurations in North

America, but not to control devices in the rest of the world.

 A security auditor may be given read-write access to configure security policies across the entire WLAN.

 NOC personnel may be given read-only access to monitoring all devices from the Master Console.

Supported Browsers

Windows (XP, Vista, Windows 7)

 Internet Explorer 7/8/9

 Firefox 3.x

 Google Chrome 9.x (stable)

Mac (OS X, 10.5, 10.6)

 Safari 4.x and higher,

 Firefox 3.x

 Google Chrome 9.x

16 |Introduction Dell PowerConnect W-AirWave |Version 7.3

Chapter 2

Installing and Getting Started in AirWave

This chapter contains information and procedures for installing and launching AirWave, and includes the following topics:

 “AirWave Hardware Requirements and Installation Media” on page17

 “Installing Linux CentOS 5 (Phase 1)” on page17

 “Installing AirWave Software (Phase 2)” on page18

 “Configuring and Mapping Port Usage for AMP” on page21

 “AirWave Navigation Basics” on page22

 “Getting Started with AirWave” on page27

NOTE: AirWave does not support downgrading to older versions of AMP. Significant data could be lost or compromised in such a downgrade. In unusual circumstances requiring that you return to an earlier version of AMP, we recommend you perform a fresh installation of the earlier AMP version, and then restore data from a pre-upgrade backup.

AirWave Hardware Requirements and Installation Media

The AirWave installation disk image includes all software (including the Linux OS) required to complete the installation of AirWave. AirWave supports any hardware that is Red Hat Enterprise Linux 5 certified. By default, all installs are based on a 64-bit operating system.

AirWave hardware requirements vary by version and managed devices. As additional features and devices are added to AirWave, increased hardware resources become necessary. For the most recent hardware requirements, refer to the Dell PowerConnect W-AirWave Server Sizing Guide at support.dell.com/manuals.

AirWave is intended to operate as a soft appliance. Other applications should not run on the same installation. Additionally, local shell users can access data on AirWave, so it is important to restrict access to the shell only to authorized users.

You can create sudo users in place of root for companies that don't allow root logins.

Installing Linux CentOS 5 (Phase 1)

Perform the following steps to install the Linux CentOS 5 operating system. The Linux installation is a prerequisite to installing AirWave on the network management system.

CAUTION: This procedure erases the hard drive(s) on the server.

1. Insert the AirWave installation CD-ROM into the drive and boot the server.

2. If this is a new installation of the AirWave software, type install and press Enter.

To configure the partitions manually, type expert and press Enter.

The following message appears on the screen:

Welcome to AMP Installer Phase I

- To install a new AMP, type install <ENTER>. WARNING: This will ERASE all data on your hard drive.

Dell PowerConnect W-AirWave | User Guide Installing and Getting Started in AirWave | 17

- To install AMP and manually configure hard drive settings, type expert <ENTER>.

boot:

3. Allow the installation process to continue. Installing the CentOS software (Phase I) takes 10 to 20 minutes to complete. This process formats the hard drive and launches Anaconda to install all necessary packages. Anaconda gauges the progress of the installation.

Upon completion, the system will prompt you to eject the installation CD and reboot the system.

4. Remove the CD from the drive and store in a safe location.

Installing AirWave Software (Phase 2)

Getting Started

After the reboot, the GRUB screen appears.

1. Press Enter or wait six seconds, and the system automatically loads the kernel.

2. When the kernel is loaded, log into the server using the following credentials:

 login = root

 password = admin

3. Start the AirWave software installation script by executing the ./amp-install command.

./amp-install at the command prompt and press Enter to execute the script.

Type

Step 1: Configuring Date and Time, Checking for Prior Installations

Date and Time

The following message appears, and this step ensures the proper date and time are set on the server.

------------------------ Date and Time Configuration -----------------Current Time: Fri Nov 21 09:18:12 PST 2008

1) Change Date and Time

2) Change Time Zone

0) Finish

Ensure that you enter the accurate date and time during this process. Errors will arise later in the installation if the specified date varies significantly from the actual date, especially if the specified date is in the future and it is fixed later. It is recommended to configure ntpd to gradually adjust your clock to the correct time.

1. Select 1 to set the date and select 2 to set the time zone. Press Enter after each configuration to return to the message menu above.

CAUTION: Changing these settings after the installation can cause data loss, especially for time-series data such as bandwidth and user count graphs. Avoid delayed configuration.

2. Press 0 to complete the configuration of date and time information, and to continue to the next step.

Previous AirWave Installations

The following message appears after date and time are set:

Welcome to AMP Installer Phase 2 STEP 1: Checking for previous AMP installations

18 | Installing and Getting Started in AirWave Dell PowerConnect W-AirWave |Version 7.3

If a previous version of AirWave software is not discovered, the installation program automatically proceeds to

“Step 2: Installing AirWave Software” on page19. If a previous version of the software is discovered, the

following message appears on the screen:

The installation program discovered a previous version of the software. Would you like to reinstall AMP? This will erase AMP's database. Reinstall (y/n)?

Type y and press Enter to proceed.

CAUTION: This action erases the current database, including all historical information. To ensure that the AMP database is backed up prior to reinstallation, answer `n` at the prompt above and contact your Value Added Reseller or directly contact Dell support at support.dell.com.

Step 2: Installing AirWave Software

The following message appears while AirWave software is transferred and compiled.

STEP 2: Installing AMP software This will take a few minutes. Press Alt-F9 to see detailed messages. Press Alt-F1 return to this screen.

This step requires no user input, but you can follow the instructions to monitor its progress and switch back to the installation screen.

Step 3: Checking the AirWave Installation

After the AirWave software installation is complete, the following message appears:

STEP 3: Checking AMP installation Database is up. AMP is running version: (version number)

This step requires no user input. Proceed to the next step as prompted to do so.

Step 4: Assigning an IP Address to the AirWave System

While the AirWave primary network interface accepts a DHCP address initially during installation, AirWave does not function when launched unless a static IP is assigned. Complete these tasks to assign the static IP address. The

following message appears:

STEP 4: Assigning AMP's address

AMP must be configured with a static IP.

--------------- Primary Network Interface Configuration -------------

1) IP Address : xxx.xxx.xxx.xxx

2) Netmask : xxx.xxx.xxx.xxx

3) Gateway : xxx.xxx.xxx.xxx

4) Primary DNS : xxx.xxx.xxx.xxx

5) Secondary DNS: xxx.xxx.xxx.xxx

9) Commit Changes

0) Exit (discard changes)

If you want to configure a second network interface, please use AMP's web interface, AMP Setup --> Network Tab

1. Enter the network information.

NOTE: The Secondary DNS setting is an optional field.

2. Commit the changes by typing 9 and pressing Enter. To discard the changes, type 0 and press Enter.

Dell PowerConnect W-AirWave | User Guide Installing and Getting Started in AirWave | 19

Step 5: Naming the AirWave Network Administration System

Upon completion of the previous step, the following message appears.

STEP 5: Naming AMP AMP name is currently set to: New AMP Please enter a name for your AMP:

At the prompt, enter a name for your AirWave server and press Enter.

Step 6: Assigning a Host Name to AirWave

Upon completion of the previous step, the following message appears on the screen.

STEP 6: Assigning AMP's hostname Does AMP have a valid DNS name on your network (y/n)?

1. If AirWave does not have a valid host name on the network, enter n at the prompt. The following appears:

Generating SSL certificate for < IP Address >

2. If AirWave does have a valid host name on the network, enter y at the prompt. The following appears:

Enter AMP's DNS name:

3. Type the AirWave DNS name and press Enter. The following message appears:

Generating SSL certificate for < IP Address >

Proceed to the next step as the system prompts you.

Step 7: Changing the Default Root Password

Upon completion of the prior step, the following message appears.

STEP 7: Changing default root password. You will now change the password for the 'root' shell user.

Changing password for user root.

New Password:

Enter the new root password and press Enter. The Linux root password is similar to a Windows administrator password. The root user is a super user who has full access to all commands and directories on the computer.

This password should be kept as secure as possible because it allows full access to the machine. This password is not often needed on a day-to-day basis, but is required to perform AirWave upgrades and advanced troubleshooting. If you lose this password, contact Dell support at support.dell.com for resetting instructions.

Completing the Installation

Upon completion of all previous steps, the following message appears.

CONGRATULATIONS! AMP is configured properly. To access AMP web console, browse to https://<IP Address> Login with the following credentials: Username: admin Password: admin

 To view the Phase 1 installation log file, type cat /root/install.log.

 To view the Phase 2 installation log file, type cat /tmp/amp-install.log.

 To access the AirWave UI, enter the AirWave IP address in the address bar of any browser. The AirWave UI

then prompts for your license key. If you are entering a dedicated Master Console or AirWave Failover license, refer to “Supporting AMP Servers with the Master Console” on page218 for additional information.

20 | Installing and Getting Started in AirWave Dell PowerConnect W-AirWave |Version 7.3

Configuring and Mapping Port Usage for AMP

The following diagram itemizes the communication protocols and ports necessary for AirWave to communicate with wireless LAN infrastructure devices, including access points (APs), controllers, routers, switches, and RADIUS servers. Assign or adjust port usage on the network administration system as required to support these components.

Table 4 AirWave Protocol and Port Chart

Port Ty pe Protocol Description Direction Device Type

21 TCP FTP Firmware distribution > APs or controllers

22 TCP SSH Configure devices > APs or controllers

22 TCP SSH Configure AMP from CLI < Laptop or workstation

22 TCP VTUN Support connection (optional) > Support home office

22 TCP SCP Transfer configuration files or FW < APs or controllers

23 TCP Telnet Configure devices > APs or controllers

23 TCP VTUN Support connection (Optional) > Support home office

25 TCP SMTP Support email (optional) > Support email server

49 UDP TACACS AMP Administrative Authentication > Cisco TACACS+

53 UDP DNS DNS lookup from AMP > DNS Server

69 UDP TFTP Transfer configuration files or firmware < APs or controllers

80 TCP HTTP Configure devices > Legacy APs

80 TCP VTUN Support connection (optional) > Support home office

161 UDP SNMP Get and Set operations > APs or controllers

162 UDP SNMP Traps from devices < APs or controllers

162 UDP SNMP Traps from AMP > NMS

443 TCP HTTPS Web management < Laptop or workstation

443 TCP HTTPS WLSE polling > WLSE

443 TCP VTUN Support connection (optional) > Support home office

1701 TCP HTTPS AP and rogue discovery > WLSE

1741 TCP HTTP WLSE polling > WLSE

1813 UDP RADIUS Retrieve client authentication info < Accounting Server

1813 UDP RADIUS Retrieve client authentication info < APs or controllers

1813 UDP RADIUS Outbound from AMP to a RADIUS server

for AMP admin authentication

> RADIUS server

2002 TCP HTTPS Retrieve client authentication info > ACS

5050 UDP RTLS Real Time Location Feed < Dell PowerConnect W thin APs

8211 UDP PAPI Real Time Feed < > WLAN switches

ICMP Ping Probe > APs or controllers

Dell PowerConnect W-AirWave | User Guide Installing and Getting Started in AirWave | 21

AirWave Navigation Basics

Every AirWave page contains three basic sections of the page:

 Status Section

 Navigation Section

 Activity Section

AirWave pages also contain Help links with UI-specific help information and certain standard buttons.

Status Section

The Status section is a snapshot view of overall WLAN performance and provides direct links for immediate access to key system components. AirWave includes the ability to customize the contents of the Status section from the Home > User Info page, to include support for both wireless and wired network components. Refer to

“Configuring Your Own User Information with the Home > User Info Page” on page211.

The table below describes these elements in further detail.

Table 5 Status Section Components of the AMP UI

Field Description

New Devices The number of wireless APs or wireless LAN controllers that have been discovered by AMP but not yet

Up The number of managed authorized devices that are currently responding to AMP requests. When selected,

Down The number of managed, authorized devices that are not currently responding to AMP SNMP requests.

Mismatched The total number of Mismatched devices. A device is considered mismatched when the desired

Rogue The number of devices that have been classified by the RAPIDS rules engine above the threshold defined on

Users The number of wireless users currently associated to the wireless network via all the APs managed by AMP.

Alerts Displays the number of non-acknowledged AMP alerts generated by user-configured triggers. When

Severe Alerts (conditional)

Device Types to Include in Header Stats

managed by network administrators. When selected, AMP directs you to a page that displays a detailed list of devices awaiting authorization.

AMP shows a detailed list of all Up devices.

When selected, AMP shows a detailed list of all Down devices.

configuration in AMP does not match the actual device configuration read from the device.

the Home > User Info page.

When selected, AMP shows a list of users that are associated.

selected, AMP shows a detailed list of active alerts.

When triggers are given a severity of Critical, they generate Severe Alerts. When a Severe Alert exists, a new component appears at the right of the Status field in bold red font. Only users configured on the Home > User Info page to be enabled to view critical alerts can see Severe Alerts. The functionality of Severe Alerts is the same as that described above for Alerts. Unlike Alerts, the Severe Alerts section is hidden if there are no Severe Alerts.

You can support statistics for any combination of the following device types:

 Autonomous APs  Controllers  Routers/Switches  Thin APs  Universal Devices

Refer to “Configuring Your Own User Information with the Home > User Info Page” on page211.

Search Search performs partial string searches on a large number of fields including the notes, version, secondary

version, radio serial number, device serial number, LAN MAC, radio MAC and apparent IP of all the APs as well as the client MAC, VPN user, LAN IP, VPN IP fields.

22 | Installing and Getting Started in AirWave Dell PowerConnect W-AirWave |Version 7.3

Navigation Section

The Navigation Section displays tabs for all main UI pages within AirWave. The top bar is a static navigation bar containing tabs for the main components of AirWave, while the lower bar is context-sensitive and displays the subtabs for the highlighted tab.

Table 6 Components and Subtabs of AirWave Navigation

Main Tab Description Subtabs

Home The Home tab provides basic AirWave information including system

name, host name, IP address, current time, running time, and software version.

The Home page also provides a central point for network status information and monitoring tools, giving graphical display of network activity, and links to many of the most frequent tools in AirWave. For additional information, refer to “Monitoring and Supporting AMP with the

Home Pages” on page206.

Helpdesk The Helpdesk pages provide an interface for support and diagnostic tools.

For additional information refer to Chapter 10, “Using the AMP Helpdesk”

on page253.

Groups The Groups pages provide information on the logical "groups" of devices

that have been established for efficient monitoring and configuration. For additional information, see Chapter 4, “Configuring and Using Device

Groups in AMP” on page69.

NOTE: Some of the focused subtabs will not appear for all groups. Focused subtabs are visible based on the device type field on the Groups > Basic page. This subtab is the first page to appear when adding or editing groups.

NOTE: When individual device configurations are specified, device-level settings override the Group-level settings to which a device belongs.

 Overview  Search  Documentation  License  User Info

 Incidents  Setup

 List  Focused Subtabs

 Monitor  Basic  Templates  Security  SSIDs  AAA Servers  Radio  Dell PowerConnect W

Config

 Cisco WLC Config  PTMP  Proxim Mesh  MAC ACL  Firmware  Compare

APs/Devices The APs/Devices pages provide detailed information about all authorized

APs and wireless LAN switches or controllers on the network, including all configuration and current monitoring data.

These pages interact with several additional pages in AirWave. Refer to

Chapter 5, “Discovering, Adding, and Managing Devices” on page105.

NOTE: When specified, device-level settings override the default Grouplevel settings.

Users The Users pages provide detailed information about all client devices and

users currently associated to the WLAN. For additional information, refer to “Monitoring and Supporting WLAN Users” on page191.

Dell PowerConnect W-AirWave | User Guide Installing and Getting Started in AirWave | 23

 List  New  Up  Down  Mismatched  Ignored  Focused Subtabs

 Monitor  Manage  Interfaces  Audit  Compliance  Containment Status

 Connected  All  Guest Users

 User Detail  Diagnostics

 Tags

Table 6 Components and Subtabs of AirWave Navigation (Continued)

Main Tab Description Subtabs

Reports The Reports pages list all the standard and custom reports generated by

AMP. For additional information, refer to Chapter 9, “Creating, Running,

and Emailing Reports” on page225.

System The System page provides information about AirWave operation and

administration, including overall system status, the job scheduler, trigger/ alert administration, and so forth.

For additional information, refer to “Monitoring and Supporting AMP with

the System Pages” on page179.

Device Setup The Device Setup pages provide the ability to add, configure, and monitor

devices, to include setting AP discovery parameters, performing firmware management, defining VLANs, and so forth. For additional information, refer to “Enabling AMP to Manage Your Devices” on page52.

AMP Setup The AMP Setup pages provide all information relating to the configuration

of AirWave itself and its connection to your network. This page entails several processes, configurations, or tools in AMP. For additional information, start with Chapter 3, “Configuring AMP” on page29.

NOTE: The AMP Setup pages may not be visible, depending on the role of the logged-in user set in AMP.

 Generated  Definition

 Detail

 Status  Syslog & Traps  Event Log  Triggers  Alerts  Backups  Configuration Change Jobs  Firmware Upgrade Jobs  Performance

 Discover  Add  Communication  Dell PowerConnect W

Configuration (if global Dell PowerConnect W Configuration is enabled)

 Upload Firmware & Files

 General  Network  Users  Roles  Guest Users  Authentication  MDM Server  Device Type Setup  WLSE  ACS  NMS  RADIUS Accounting  PCI Compliance

RAPIDS The RAPIDS pages provide all information relating to rogue access

points, including methods of discovery and lists of discovered and possible rogues. For additional information, refer to Chapter 7, “Using

RAPIDS and Rogue Classification” on page163.

NOTE: The RAPIDS pages may not be visible to the logged-in user, depending on their role set in AMP.

VisualRF VisualRF pages provide graphical access to floor plans, client location,

and RF visualization for floors, buildings, and campuses that host your network. Refer to Chapter 11, “Using VisualRF” on page259.

 Overview  List  IDS Events  Setup  Rules  Score Override  Audit Log

 Floor Plans  Setup  Import  Audit Log

NOTE: The AMP Setup tab varies with user role. The RAPIDS and VisualRF tabs appear based on the license entered on the Home > License page, and might not be visible on your AMP view.

24 | Installing and Getting Started in AirWave Dell PowerConnect W-AirWave |Version 7.3

Activity Section

The Activity section displays all detailed configuration and monitoring information, and is where you implement changes.

Help Links in the UI

The Help link is available on every page within AirWave. When selected, this launches the Dell PowerConnect W AirWave User Guide PDF with information describing the AirWave page that is currently displayed.

NOTE: Adobe Reader must be installed to view the settings and default values in the PDF help file.

Common List Settings

All of the lists in AirWave have some common options. All lists are paginated with a configurable number of items per page. Selecting the Records Per Page dropdown menu (which usually looks like a range such as 1-20 on the upper left hand side of a list table) enables you select or enter the number of rows that appear at a time in the list. The next down arrow displays a dropdown menu that allows you to select the exact page you would like to view, as shown in Figure 1.

The Choose Columns option, illustrated on Figure 1, allows you to configure the columns that are presented in the list and the order in which they are presented. To disable a column, clear its checkbox. To reorder the columns, drag a row to the appropriate new position. When you are satisfied with the enabled columns and their order, select Save at the top of the columns list.

Figure 1 Common List Settings Choose Columns Illustration

These settings are user specific. To reset them, select Reset List Preferences on Home > User Info.

Buttons and Icons

Standard buttons and icons are used throughout AirWave as follows:

Table 7 Standard Buttons and Icons of the AMP User Page

Function ImageaDescription

Acknowledge Acknowledges and clears an AMP alert.

Add Adds the object to both AMP's database and the onscreen display list.

Add Folder Adds a new folder to hierarchically organize APs.

Alert Indicates an alert.

Apply Applies all "saved" configuration changes to devices on the WLAN.

Attach Attaches a snapshot of an AMP screen to a Helpdesk incident.

Audit Reads device configuration, compare to desired, and update status.

Bandwidth Displays current bandwidth for group.

Choose Chooses a new Helpdesk incident to be the Current Incident.

Dell PowerConnect W-AirWave | User Guide Installing and Getting Started in AirWave | 25

Table 7 Standard Buttons and Icons of the AMP User Page (Continued)

Function ImageaDescription

Create Creates a new Helpdesk incident.

Customize Ignores selected settings when calculating the configuration status.

Delete Deletes an object from AMP's database.

Down Indicates down devices and radios.

Drag and Drop Dragging and dropping objects with this icon changes the sequence of items in relation to

each other. Refer to “Using RAPIDS and Rogue Classification” on page163 as one example of drag-and-drop.

Duplicate Duplicates or makes a copy of the configuration of an AMP object.

Edit Edits the object properties.

Email Links to email reports.

Filter (Funnel icon) Filters list by values of the selected column. To reset all filters in all columns, click Reset

filters link at the bottom of the table.

Google Earth Views device's location in Google Earth (requires plug-in).

Manage Manages the object properties.

Mismatched Indicates mismatched device configuration, in which the most recent configuration in AMP

and the current configuration on a device are mismatched.

Monitor Indicates an access point is in “monitor only" mode.

Ignore Ignores specific device(s) - devices selected with check boxes.

Import Updates a Group's desired settings to match current settings.

New Devices Indicates new access points and devices.

Poll Now Polls device (or controller) immediately, override group polling settings.

Preview Displays a preview of changes applicable to multiple groups.

Print Prints the report.

Reboot Reboots devices or AMP.

Refresh Refreshes the display of interactive graphs when settings have changed.

Relate Relates an AP, Group or Client to a Helpdesk incident.

Replace Hardware Confers configuration and history of one AP to a replacement device.

Revert Returns all configurable data on the screen to its original status.

Rogue Indicates a rogue access point and links to RAPIDS.

Run Runs a new user-defined report.

Save Saves the information on the page in the AMP database.

Save & Apply Saves changes to AMP's database and apply all changes to devices.

Scan Scans for devices and rogues using selected networks.

Schedule Schedules a window for reports, device changes, or maintenance.

26 | Installing and Getting Started in AirWave Dell PowerConnect W-AirWave |Version 7.3

Table 7 Standard Buttons and Icons of the AMP User Page (Continued)

Function ImageaDescription

Search Searches AMP for the specified name, MAC or IP address.

Set Time Range Sets the time range for interactive graphs to the range specified.

Up Indicates access points which are in the up status.

Update Firmware Applies a new firmware image to an AP/device.

User Indicates a user.

View Historical Graph in New Window

VisualRF Links to VisualRF - real time visualization.

XML Links to export XHTML versions of reports.

a. Not all AMP UI components are itemized in graphic format in this table.

Displays all data series for the selected graph over the last two hours, last day, last week, last month, and last year in one page.

Getting Started with AirWave

This topic describes how to perform an initial launch of the AirWave network management solution on the session-based authentication scheme introduced in AirWave 7.3.

When an AirWave URL is accessed either interactively using a browser or programatically using an API, a sent cookie may match a session stored in the database, granting authentication (but not necessarily access, depending on how the user's role matches the required role for the URL). If the cookie is not present or the session in the database has expired, the request is denied.

For browser requests, this results in a login form being displayed. When you submit the login form, the supplied credentials are checked against the AMP's user database, an external RADIUS server, or external TACACS+ server per the AMP's configuration. If the credentials are valid, the user's browser is sent a session cookie to use in subsequent requests.

Use your browser to navigate to the static IP address assigned to the internal page of the AMP, as shown in Figure

2. Enter the User Name and Password as admin/admin for your initial login, and then select Log In.

Figure 2 AirWave Login Form

Dell PowerConnect W-AirWave | User Guide Installing and Getting Started in AirWave | 27

After successful authentication, your browser launches the AirWave Home > Overview page.

NOTE: AirWave pages are protected via SSL. Some browsers will display a confirmation dialog for your self-signed certificate. Signing your certificate will prevent this dialog from displaying. Changing the default login and password on the AMP Setup > Users page is recommended. Refer to the procedure “Creating AMP User Roles” on page45 for additional information.

28 | Installing and Getting Started in AirWave Dell PowerConnect W-AirWave |Version 7.3

Chapter 3

Configuring AMP

This chapter contains the following procedures to deploy initial AMP configuration:

 “Formatting the Top Header” on page29

 “Customizing Columns in Lists” on page30

 “Resetting Pagination Records” on page31

 “Using the Pagination Widget” on page31

 “Using Export CSV for Lists and Reports” on page31

 “Defining Interactive Graph Display Preferences” on page32

 “Customizing the Dashboard” on page32

 “Setting Severe Alert Warning Behavior” on page34

 “Defining General AMP Server Settings” on page35

 “Defining AMP Network Settings” on page42

 “Creating AMP Users” on page43

 “Creating AMP User Roles” on page45

 “Configuring Timeout, Login Message, TACACS+ and RADIUS Authentication” on page48

 “Enabling AMP to Manage Your Devices” on page52

 “Setting Up Device Types” on page57

 “Configuring Cisco WLSE and WLSE Rogue Scanning” on page58

 “Configuring ACS Servers” on page62

 “Integrating AMP with an Existing Network Management Solution (NMS)” on page63

 “Auditing PCI Compliance on the Network” on page65

 “Deploying WMS Offload” on page67

NOTE: Additional configurations of multiple types are available after basic configuration is complete.

Before You Begin

Remember to complete the required configurations in this chapter before proceeding.

Formatting the Top Header

The AMP interface centers around a horizontal row of tabs with nested subtabs.

A row of statistics hyperlinks called Top Header Stats above the tabs represents many commonly used subtabs. These hyperlinks provide the ability to view certain key statistics by mousing over, such as number and type of Down devices, and serve as shortcuts to frequently viewed subtabs. Figure 3 illustrates the navigation bar. For more details on hyperlinks, tabs and subtabs, see “AirWave Navigation Basics” on page22.

Figure 3 Navigation Bar Displaying Home Subtabs and Down Device Statistics

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You can control which Top Header Stats links appear from the AMP Setup > General page, as described in

“Defining General AMP Server Settings” on page35. Top Header Stats can also be customized for individual

user on the Home > User Info page. There you can select the statistics to display for certain device types, and override the AMP Setup page.

All possible display options for users are shown in Figure 4, and these fields are described in detail in “Configuring

Your Own User Information with the Home > User Info Page” on page211.

Figure 4 Home > User Info Top Header Stats Display Options

You can also set the severity level of critical alerts displayed for a user role. For details including a description of what constitutes a severe alert, see “Setting Severe Alert Warning Behavior” on page34.

Customizing Columns in Lists

Customize the columns for any list table selecting Choose Columns as shown in Figure 5. Use the up/down arrows to change the order in which the column heads appear.

Figure 5 Choose Columns Dropdown List

For more information on the universal list elements, see “Common List Settings” on page25.

You can also control which column heads appear for each user role by selecting Yes in the Customize Header Columns field in Home > User Info, as also appears in Figure 4. This exposes the Choose Columns for Roles dropdown menu in all tables shown in Figure 6.

The first column shows the user roles that were customized, if any. The second column allows you to establish left to right columns and order them using the arrows.

Figure 6 Table With Choose Columns for Roles Menu Selected

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