Dell NHPXD, P10S, N3010 User Manual

INSPIRON

SETUP GUIDE

™

INSPIRON

Regulatory model: P10S Regulatory type: P10S001

™

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.

__________________

Information in this document is subject to change without notice.

©

2010

Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
the U.S. and other countries;
trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;

Mobility Radeon

trademark owned by Bluetooth SIG, Inc. and is used by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

are trademarks or registered trademarks of Advanced Micro Devices, Inc.;

April 2010 P/N NHPXD Rev. A01

Dell

, the

DELL

logo,

Intel

and

Pentium

Microsoft, Windows, Windows Vista

YOURS IS HERE, Inspiron, Solution Station

are registered trademark and

Core

, and the

, and

is a trademark of Intel Corporation in

Windows Vista

DellConnect

start button logo are either

Bluetooth

AMD

is a registered

are

and

ATI

Contents

Setting Up Your Inspiron Laptop. . . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the AC Adapter . . . . . . . . . . . . . . . . .6

Connect the Network Cable (Optional) . . . . . 7

Press the Power Button . . . . . . . . . . . . . . . . . 8

Set Up the Operating System . . . . . . . . . . . . . 9

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 10

Enable or Disable Wireless (Optional). . . . . 12

Set Up Wireless Display (Optional) . . . . . . . 14

Connect the External Optical Drive

(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connect to the Internet (Optional) . . . . . . . . 17

Using Your Inspiron Laptop. . . . . . . . . . . . .20

Right View Features. . . . . . . . . . . . . . . . . . . . 20

Left View Features. . . . . . . . . . . . . . . . . . . . . 22

Front View Features . . . . . . . . . . . . . . . . . . . 24

Back View Features . . . . . . . . . . . . . . . . . . . 25

Status Lights and Indicators. . . . . . . . . . . . . 26

Computer Base and Keyboard

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 30

Multimedia Control Keys. . . . . . . . . . . . . . . . 32

Display Features . . . . . . . . . . . . . . . . . . . . . .34

Removing and Replacing the Battery . . . . . 36

Software Features . . . . . . . . . . . . . . . . . . . . . 38

Dell DataSafe Online Backup . . . . . . . . . . . .39

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Solving Problems . . . . . . . . . . . . . . . . . . . . .41

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .41

Network Problems . . . . . . . . . . . . . . . . . . . . . 42

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 42

3

Contents

Memory Problems . . . . . . . . . . . . . . . . . . . . . 44

Lockups and Software Problems . . . . . . . . . 44

Using Support Tools. . . . . . . . . . . . . . . . . . .47

Dell Support Center . . . . . . . . . . . . . . . . . . . . 47

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 48

System Messages . . . . . . . . . . . . . . . . . . . . . 48

Hardware Troubleshooter . . . . . . . . . . . . . . . 50

Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . 50

Restoring Your Operating System . . . . . . .54

System Restore . . . . . . . . . . . . . . . . . . . . . . . 55

Dell DataSafe Local Backup. . . . . . . . . . . . . 56

System Recovery Media . . . . . . . . . . . . . . . .59

Dell Factory Image Restore . . . . . . . . . . . . .60

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .62

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Online Services . . . . . . . . . . . . . . . . . . . . . . . 64

4

Automated Order-Status Service. . . . . . . . . 65

Product Information. . . . . . . . . . . . . . . . . . . . 65

Returning Items for Repair Under Warranty

or for Credit . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .67

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 69

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Specifications . . . . . . . . . . . . . . . . . . . . . . .72

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Macrovision Product Notice. . . . . . . . . . . . . 79

Information for NOM, or Official Mexican

Standard (Only for Mexico). . . . . . . . . . . . . . 80

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Setting Up Your Inspiron Laptop

INSPIRON

This section provides information about setting
up your Dell™ Inspiron™ laptop.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your Inspiron
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least

10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in the air
vents. Do not place your Dell™ computer
in a low-airflow environment, such as a
closed briefcase, while it is powered on.
Restricting the airflow can damage the
computer or cause a fire. The computer
turns on the fan when the computer gets
hot. Fan noise is normal and does not
indicate a problem with the fan or the
computer.

CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.

5

Setting Up Your Inspiron Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

6

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Setting Up Your Inspiron Laptop

7

Setting Up Your Inspiron Laptop

Press the Power Button

8

Setting Up Your Inspiron Laptop

Set Up the Operating System

Your Dell computer is preconfigured with the operating system you selected at the time of purchase.

Set Up Microsoft® Windows

To set up Windows for the first time, follow the instructions on the screen. These steps are
mandatory and may take some time to complete. The Windows setup screens will take you through
several procedures including accepting license agreements, setting preferences, and setting up an
Internet connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.

Set Up Ubuntu

To set up Ubuntu® for the first time, follow the instructions on the screen. See the Ubuntu
documentation for more operating system specific information.

®

9

Setting Up Your Inspiron Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the

System

disc). You can use the system recovery media if changes to the hardware, software, drivers,

or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD-R/DVD+ R/Blu-ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

™

10

Operating

Setting Up Your Inspiron Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 6).

Insert the disc or USB key in the computer.2.

Click 3. Start → Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system recovery media, see “System Recovery Media”
on page 59.

11

Setting Up Your Inspiron Laptop

Enable or Disable Wireless (Optional)

12

Setting Up Your Inspiron Laptop

NOTE: The wireless feature is available on your computer only if you ordered a WLAN card
at the time of purchase. For more information on the cards supported by your computer, see
“Specifications” on page 72.

To enable wireless:

Ensure that your computer is turned on.1.

Press the wireless key 2. on the keyboard.
A confirmation of your selection appears on the screen.

Wireless enabled

Wireless disabled

To disable wireless:

Press the wireless key on the keyboard again to turn off all radios.

NOTE: The wireless key allows you to quickly turn off wireless radios, such as when you are
asked to disable all wireless radios on an airplane flight.

13

Setting Up Your Inspiron Laptop

Set Up Wireless Display (Optional)

NOTE: Wireless display may not be

supported on all computers.

Wireless display can only be set up on
computers with:

Processors Intel® Core™ i3 and above

Video
controller

WLAN card Intel® Centrino® 6200 or

Operating
system

Driver Download and install the latest

14

Intel HD graphics

Intel Centrino Advanced-N +
WiMAX 6250

Windows 7® Home Premium,
Professional, or Ultimate

driver for “Intel Wireless
Display Connection Manager”
available at support.dell.com.

To set up wireless display on your computer:

Ensure that your computer is turned on.1.

Ensure that wireless is enabled (see “Enable 2.
or Disable Wireless” on page 12).

Connect the wireless display adapter to 3.
the TV.

NOTE: The wireless display adapter does
not ship with your computer and must be
purchased separately.

Turn on the TV.4.

Select the appropriate video source for your 5.
TV, such as HDMI1, HDMI2, or S-Video.

Click the Intel6.
the desktop.
The Intel® Wireless Display window
appears.

Select 7. Scan for available displays.

Select your wireless display adapter from 8.
the Detected wireless displays list.

®

Wireless Display icon on

Enter the security code that appears on 9.
your TV.

To enable wireless display:

Click the Intel1.

®

Wireless Display icon on
the desktop.
The Intel® Wireless Display window
appears.

Select 2. Connect to Existing Adapter.

NOTE: For more information about wireless
display, see the wireless display adapter
documentation.

Setting Up Your Inspiron Laptop

15

Setting Up Your Inspiron Laptop

Connect the External Optical Drive (Optional)

NOTE:Your computer does not have an internal optical drive. Use an external optical drive for

the procedures that involve discs.

Connect the external optical drive to the USB connectors on your computer.

16

Setting Up Your Inspiron Laptop

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial-up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your
Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 18.

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see

the documentation that shipped with your
router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Windows Vista

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 12).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Connect To.

Follow the instructions on the screen to 4.
complete the setup.

®

17

Setting Up Your Inspiron Laptop

Windows® 7

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 12).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

18

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

Setting Up Your Inspiron Laptop

To set up your Internet connection:

Windows Vista

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a connection or network→ Connect to the
Internet.
The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Windows 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

19

Using Your Inspiron Laptop

1 2 3 4 5

This section provides information about the features available on your Inspiron laptop.

INSPIRON

Right View Features

20

Using Your Inspiron Laptop

1

share digital photos, music, videos, and documents stored on memory cards.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot; blanks from other computers may not fit your computer.

2

Audio out/Headphone connector — Connects to a pair of headphones or to a powered

speaker or sound system.

3

Audio in/Microphone connector — Connects to a microphone or inputs signal for use

with audio programs.

4

USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

5

Network connector — Connects your computer to a network or a broadband device if

you are using a wired network.

7-in-1 Media Card Reader — Provides a fast and convenient way to view and

21

Using Your Inspiron Laptop

1

2 3

Left View Features

22

Using Your Inspiron Laptop

1

Security cable slot — Attaches a commercially available security cable to the computer.

NOTE: Before you buy a security cable, ensure that the cable fits into the security cable slot on

your computer.

2

HDMI connector — Connects to a TV for both 5.1 audio and video signals.

NOTE: When used with a monitor, only the video signal is read.

3

eSATA/USB combo connector — Connects to eSATA compatible storage devices (such
as external hard disk drives or optical drives) or USB devices (such as a mouse, keyboard,
printer, external drive, or MP3 player).

23

Using Your Inspiron Laptop

1 2 3

Front View Features

1

Power indicator light — Indicates the power states. For more information on the power

button light, see “Status Lights and Indicators” on page 26.

2

Hard drive activity light — Turns on when the computer reads or writes data. A solid

white light indicates hard drive activity.

CAUTION: To avoid loss of data, never turn off the computer while the hard drive activity
light is flashing.

3

Battery status light — Indicates the battery charge status. For more information on the

battery status light, see “Status Lights and Indicators” on page 26.

NOTE: The battery is charging when the computer is powered using the AC adapter.

24

Back View Features

1 2

1

AC adapter connector — Connects to the AC adapter to power the computer and charge

the battery.

2

VGA connector — Connects to a monitor or projector.

Using Your Inspiron Laptop

25

Using Your Inspiron Laptop

Status Lights and Indicators

Battery Status Light

NOTE: The battery is charging when the computer is powered using the AC adapter.

Indicator light status Computer state(s) Battery charge level

AC adapter

Battery

26

solid white on/standby/off/

hibernate

off on/standby/off/

hibernate

solid amber on/standby <=10%

off on/standby/off/

hibernate
off/hibernate

<=98%

>98%

>10%

Using Your Inspiron Laptop

Power Button Light/Power Indicator Light

Indicator light status Computer state(s)

solid white
breathing white
off

NOTE: For information on power problems, see “Power Problems” on page 42.

on
standby
off/hibernate

27

Using Your Inspiron Laptop

5

43

1

2

Computer Base and Keyboard Features

28

Using Your Inspiron Laptop

1

Power button and light — The light on the button indicates the power states. For more

information on the power button light, see “Status Lights and Indicators” on page 26.

2

Function key row — The wireless enable and disable key, brightness increase and decrease

keys, multimedia keys, and the touch pad enable or disable key are located in this row. For
more information on the multimedia keys, see “Multimedia Control Keys” on page 32.

3

Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected

items, and right-click or left-click by tapping the surface.

The touch pad supports the Scroll, Flick, Zoom, and Rotate. To change the touch pad settings,
double-click the Dell Touch pad icon in the notification area of the desktop. For more
information, see “Touch Pad Gestures” on page 30.

NOTE: To enable or disable the touch pad, press the key on the function key row on the
keyboard.

4

Touch pad buttons (2) — Provide left-click and right-click functions like those on a mouse.

5

Microphone — Provides quality sound for video conferencing and voice recording.

29

Using Your Inspiron Laptop

Touch Pad Gestures

Scroll

Allows you to scroll through content. The scroll
feature includes:

Auto Scroll Vertical — Allows you to scroll up
or down on the active window.

Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.

Tap on the touch pad to stop
auto scrolling.

Auto Scroll Horizontal — Allows you to scroll
left or right on the active window.

Move two fingers to your left or
right at a fast pace to activate
horizontal auto scrolling.

Tap on the touch pad to stop
auto scrolling.

30

Flick

Allows you to flip content forward or backward
based on the direction of the flick.

Move three fingers quickly in
the desired direction to flip
content in the active window.

Using Your Inspiron Laptop

Zoom

Allows you to increase or decrease the
magnification of the screen content. The zoom
feature includes:

Pinch — Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the touch pad.

To zoom in:

Move two fingers apart to
enlarge the view of the active
window.

To zoom out:

Move two fingers close
together to reduce the view of
the active window.

Rotate

Allows you to rotate the active content on the
screen. The rotate feature includes:

Twist — Allows you to rotate active content in
90° increments using two fingers where one
finger is anchored and the other rotates.

Keeping the thumb in place,
move the index finger in
an arced direction right or
left to rotate the selected
item 90° clockwise or
counterclockwise.

31

Using Your Inspiron Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys on the
keyboard using the System Setup (BIOS) Utility or the Windows Mobility Center.

System Setup (BIOS) Utility

Press <F2> during POST (Power On Self Test) to enter the System Setup (BIOS) utility.1.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

Multimedia Key First — This is the default option. Press any multimedia key to perform the
associated action. For function key, press <Fn> + the required function key.

Function Key First — Press any function key to perform the associated action.
For multimedia key, press <Fn> + the required multimedia key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

Press the < 1.

In the 2. Function Key Row, select Function Key or Multimedia Key.

32

><X> keys to launch the Windows Mobility Center.

Using Your Inspiron Laptop

Mute the sound

Decrease the volume level Play or pause

Increase the volume level Play the next track or chapter

Play the previous track or chapter

33

Using Your Inspiron Laptop

1 2

3

Display Features

34

Using Your Inspiron Laptop

1

Camera activity indicator — Turns on when the camera is active. A solid white light indicates

camera activity.

2

Camera — Built-in camera for video capture, conferencing, and chat.

3

Display — Your display can vary based on selections you made when purchasing your

computer. For more information about displays, see the Dell Technology Guide on your hard
drive or at support.dell.com/manuals.

35

Using Your Inspiron Laptop

Removing and Replacing the Battery

WARNING: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.

WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.

WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).

To remove the battery:

Turn off the computer and turn it over. 1.

Slide the battery lock latch to the unlock position. 2.

Slide the battery release latch.3.

Slide and lift the battery out of the battery bay.4.

To replace the battery:

Slide the battery into the battery bay, until it clicks into place. 1.

Slide the battery lock latch to the lock position.2.

36

Using Your Inspiron Laptop

2

3

1

1

battery lock latch

2

battery

3

battery release latch

37

Using Your Inspiron Laptop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide on your hard drive or
at support.dell.com/manuals.

FastAccess Facial Recognition

Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by learning the
unique appearance of your face and uses this to
verify your identity to automatically supply login
information when you would normally enter this
information yourself (such as for logging into
a Windows account or into secure websites).
For more information, click
Start → Programs → FastAccess.

38

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, and upload
or download files.

Using Your Inspiron Laptop

Entertainment and Multimedia

NOTE: Your computer does not have an

internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen
to music and Internet radio stations.

You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double-click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

39

Using Your Inspiron Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right-click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

40

Remove a Category or Icon

Right-click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right-click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.
Dock.

Solving Problems

INSPIRON

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 47 or “Contacting Dell” on page 69.

WARNING: Only trained service
personnel should remove the computer
cover. See the
support.dell.com/manuals for advanced
service instructions.

Service Manual

at

Beep Codes

Your computer might emit a series of beeps during
start-up if there are errors or problems. This
series of beeps, called a beep code, identifies a
problem. Write down the beep code and contact
Dell (see “Contacting Dell” on page 69).

NOTE: To replace parts, see the

Manual

at support.dell.com.

Service

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

41

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Ensure that wireless is enabled on your •
computer (see “Enable or Disable Wireless”
on page 12).

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re-establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 17).

Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.

42

Wired Connections

If the wired network connection is lost — The

cable is loose or damaged.

Check the cable to ensure it is plugged in and
not damaged.

Power Problems

If the power indicator light is off — The

computer is either turned off, in hibernate mode,
or is not receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the AC adapter cable into both the •
power connector on the computer and the
electrical outlet.

If the AC adapter is plugged into a power •
strip, ensure that the power strip is plugged
into an electrical outlet and that the power
strip is turned on.

Solving Problems

Temporarily bypass power protection •
devices, power strips, and power extension
cables to verify that the computer turns on
properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.

If the power indicator light is solid white and
the computer is not responding — The display

may not be responding.

Press the power button until the computer •
turns off and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 69).

If the power indicator light is breathing
white — The computer is in standby mode or

the display may not be responding.

Press a key on the keyboard, move the •
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.

If the display is not responding, press the •
power button until the computer turns off
and then turn it back on.

If the problem persists, contact Dell (see •
“Contacting Dell” on page 69).

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension cables.•

Too many devices connected to a power strip.•

Multiple power strips connected to the same •
electrical outlet.

43

Solving Problems

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. If
necessary, install additional memory
(see the Service Manual at
support.dell.com/manuals).

Reseat the memory module(s) into the •
connector(s) (see the
support.dell.com/manuals.)

If the problem persists, contact Dell (see •
“Contacting Dell” on page 69).

If you experience other memory problems —

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 50).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 69).

44

Service Manual

at

Lockups and Software Problems

If the computer does not start up — Ensure

that the power cable is firmly connected to the
computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Select the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

Solving Problems

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.

If a program is designed for an earlier
Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft® Windows®
operating system environments.

To run the Program Compatibility Wizard:

Windows Vista

®

Click 1. Start → Control Panel→

Programs→ Use an older program with this
version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Windows® 7

Click 1. Start → Control Panel→
Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

45

Solving Problems

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

46

Using Support Tools

INSPIRON

Dell Support Center

The Dell Support Center helps you find
the service, support, and system-specific
information you need.

To launch the application, click the icon in
the taskbar.

The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.

47

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this web site you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall or create backup media of the 3.
software for future use.

48

System Messages

If your computer has an issue or error, it may display
a System Message that will help you identify the
cause and action needed to resolve the issue.

NOTE: If the message that is displayed is
not listed in the following examples, see
the documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
on your hard drive or at
support.dell.com/manuals or see
“Contacting Dell” on page 69 for assistance.

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 69).

Using Support Tools

CMOS checksum error — Possible system
board failure or RTC battery low. Replace the
battery (see the Service Manual at
support.dell.com/manuals) or Contact Dell (see
“Contacting Dell” on page 69).

Hard-disk drive failure — Possible hard
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 69).

Keyboard failure — Keyboard failure or
loose cable.

To replace the keyboard, see the Service

Manual at support.dell.com/manuals.

No boot device available — No bootable

partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the boot •
sequence information is correct (see the Dell
Technology Guide on your hard drive or at

support.dell.com/manuals).

CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard disk

drive failure. Contact Dell (see “Contacting Dell”
on page 69).

49

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

50

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 44 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
not ship with your computer.

Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Using Support Tools

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 69).

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>. This may
invoke the Pre-Boot System Assessment
(PSA) on your computer.

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

™

logo appears, press <F12>

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA will start running tests.a.

If the PSA completes successfully, the b.
following message is displayed: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

Drivers

51

Using Support Tools

If you are experiencing memory issues, c.
press <y>, otherwise press <n>.
The following message is displayed:

“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from
the diagnostic utility partition on your hard drive
and to go to the Choose An Option window.

Select the test you want to run.4.

If you encounter a problem during a test, 5.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 69).

52

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: Your computer does not have an

internal optical drive. Use an external
optical drive or any external storage device
for the procedures that involve discs.

NOTE: The
not ship with your computer.

Drivers and Utilities

disc may

Using Support Tools

Insert the1.

Shut down and restart the computer. 2.
When the DELL logo appears, press <F12>
immediately.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Drivers and Utilities

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

disc.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for your
computer.

Select the test you want to run.7.

If you encounter a problem during a test, 8.
a message with the error code and a
description of the problem will appear on
your screen. Write down the error code and
problem description and contact Dell (see
“Contacting Dell” on page 69).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

53

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

INSPIRON

CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

NOTE: The

54

disc to reinstall only the operating system on your computer

Operating System

disc may not ship with your computer.

Operating System

disc permanently deletes

Restoring Your Operating System

System Restore

The Windows operating systems provide
a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

Starting System Restore

Click 1. Start .

In the 2. Start Search box, type System
Restore and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the instructions on the
screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

55

Restoring Your Operating System

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and click Next
and follow the instructions on the screen.

56

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

Restoring Your Operating System

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 60) to restore your
operating system.

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files on your
computer.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.

NOTE: Do not disconnect the display,
keyboard, mouse, or the power cable.

Turn on your computer.3.

When the DELL4.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

™

logo appears, press <F8>

57

Restoring Your Operating System

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process might take
an hour or more depending on the size of
the data to be restored.

NOTE: For more information, see the
knowledge base article 353560 at
support.dell.com.

58

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double-click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
persevering the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of recovery options that are installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen to 4.
complete the recovery process.

™

logo appears, press <F12>

59

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 56) to restore your
operating system.

60

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased
the computer. Any programs or files added
since you received your computer—including
data files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Dell Factory Image Restore.

Starting Dell Factory Image Restore

Turn on the computer. When the Dell logo 1.
appears, press <F8> several times to access
the Advanced Boot Options window.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select 2. Repair Your Computer.

Restoring Your Operating System

The 3. System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as 5.
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click 6. Dell Factory Image Restore. The Dell
Factory Image Restore welcome screen
appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

NOTE: If you do not want to proceed with
Dell Factory Image Restore, click Cancel.

Select the check box to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to restart the computer.

61

Getting Help

If you experience a problem with your computer,

INSPIRON

you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 41 for
information and procedures that pertain to
the problem your computer is experiencing.

See the 2.

Dell Technology Guide

drive or at support.dell.com/manuals for
more troubleshooting information.

See “Dell Diagnostics” on page 3. 50 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 4.
page 68.

Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 64 for a more extensive list of Dell
Support online.

on your hard

62

If the preceding steps have not resolved the 6.
problem, see “Before You Call” on page 67.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 67 and then see the contact
information for your region or go to

support.dell.com.

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.

63

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

64

Dell Support e-mail addresses

[email protected]•

[email protected]•

[email protected]• (Latin America and

Caribbean countries only)

[email protected]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[email protected]• (Asian/Pacific

countries only)

[email protected]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.

For the telephone number to call for your region,
see “Contacting Dell” on page 69.

Product Information

If you need information about additional
products available from Dell, or if you would
like to place an order, visit www.dell.com. For
the telephone number to call for your region or
to speak to a sales specialist, see “Contacting
Dell” on page 69.

65

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, make sure to back up any data on the
hard drive(s) and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included with
your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call your region,
see “Contacting Dell” on page 69.

66

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 68), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 50).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

Getting Help

1

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s

automated-support telephone system direct your call more efficiently. You may also be asked
for your Service Tag.

Locating Your Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1

Service Tag

67

Getting Help

Remember to fill out the following Diagnostic
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

68

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Getting Help

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and
telephone-based support and service options.
Availability varies by country and product, and
some services may not be available in your
area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region.2.

Select the appropriate service or support link 3.
based on your requirement.

Choose the method of contacting Dell that is 4.
convenient for you.

69

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system “System Recovery Media” on page 59

run a diagnostic program for your computer “Dell Diagnostics” on page 50

reinstall laptop system software “My Dell Downloads” on page 48

learn more about your operating system,
maintaining peripherals, Internet, Bluetooth®,
networking, and e-mail

upgrade your computer with new or additional
memory, or a new hard drive

reinstall or replace a worn or defective part

70

the

Dell Technology Guide

hard drive or at support.dell.com/manuals

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

available on your

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance

the bottom of your computer

the Dell Support Center. To launch the
Dell Support Center, click the icon in the
task bar

support.dell.com

Finding More Information and Resources

71

Specifications

This section provides information that you may need when setting up, updating drivers for, and

INSPIRON

upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start → Help and Support and select the option to view information about
your computer.

Computer Model

Dell™ Inspiron® N3010

Processor

Type Intel® Core™ i3

Intel Core i5

Intel Pentium®

System Chipset

Type Mobile Intel 5 series

express chipset HM57

72

Memory

Memory module
connector

Memory module
capacities

Memory type 1333 MHz SODIMM DDR3

Minimum memory 2 GB

Maximum memory 8 GB

two user-accessible
SODIMM connectors

1 GB, 2 GB, and 4 GB

Specications

Memory

Possible memory
configurations

NOTE: For instructions on upgrading
the memory, see the
support.dell.com/manuals.

2 GB, 3 GB, 4 GB, 5 GB,
6 GB, and 8 GB

Service Manual

at

Connectors

Audio one microphone-in

connector, stereo
headphones/speakers
connector, analog
microphone

Mini-Card one half-size Mini-Card

slot

HDMI connector one 19-pin connector

Network adapter one RJ45 connector

USB two four-pin USB

2.0-compliant connectors

Connectors

eS ATA one 7-pin/4-pin eSATA/

USB combo connector

Video one 15-hole connector

Media card
reader

one 7-in-1 slot

Media Card Reader

Cards supported Secure Digital (SD)

memory card

Secure Digital High
Capacity (SDHC)

Memory Stick

Memory Stick PRO

MultiMedia Card (MMC)

MultiMedia Card plus
(MMC+)

xD-Picture Card

73

Specications

Communications

Modem (optional) External V.92 56K USB

modem

Network adapter 10/100 Ethernet LAN on

system board

Wireless WLAN Wi-Fi gn/agn and

Bluetooth® wireless
technology

Video

Discrete

Video controller AMD™ ATI Mobility

Radeon™ HD 5470

Video memory DDR3 1 GB

74

Video

UMA

Video controller Intel® HD Graphics

HM57

Video memory up to 1.7 GB of shared

memory

Audio

Audio controller Realtek ALC269Q-GR

Speaker 2 x 1.5 watt speakers

Volume controls software program

menus and media
controls

Specications

Camera

Pixel 1.3 megapixel

Video resolution 640 x 480 at 30 fps

(maximum)

Display

Type 13.3” HD WLED with

TrueLife

Dimensions:

Height 308.1 mm (12.13 inches)

Width 183.6 mm (7.23 inches)

Diagonal 336.6mm (13.25 inches)

Maximum
resolution

Refresh rate 60 Hz

Operating angle 0° (closed) to 135°

1366 x 768

Display

Horizontal viewing
angle

Vertical viewing
angle

Pixel pitch 0.252 x 0.252 mm

Controls brightness can be

40/40

15/30 (H/L)

controlled through
keyboard shortcuts (see
the

Dell Technology

Guide

for more

information)

Keyboard

Number of keys 86 (U.S. and Canada); 87

(Europe); 90 (Japan); 87
(Brazil)

75

Specications

Touch Pad

X/Y position
resolution
(graphics table
mode)

Size

Width 72.3 mm (2.81 inches)

Height 35.38 mm (1.39 inches)

240 cpi

sensor-active area

rectangle

Battery

Types and dimensions:

6-cell “smart” lithium ion

Height 22.80 mm (0.90 inches)

Width 214 mm (8.43 inches)

Depth 57.64 mm (2.27 inches)

76

Battery

Weight 0.34 kg (0.75 lb)

Voltage 11.1 VDC (6 cell)

Charge time
(approximate):

Operating time Battery operating time

Coin-cell battery CR-2032

4 hours (when the
computer is turned off)

varies depending on
operating conditions.

AC Adapter

NOTE: Use only AC adapters specified

for use with your computer. See the
safety information that shipped with your
computer.

Input voltage 100–240 VAC

Input current
(maximum)

1.7 A

Specications

AC Adapter

Input frequency 50–60 Hz

Output power 65 W or 90 W

Output power 3.34 A (65 W

continuous)

4.62 A (90 W
continuous)

Rated output
voltage

Temperature range:

Operating 0° to 40°C

Storage –40° to 70°C

19.5 +/- 1 VDC

(32° to 104°F)

(–40° to 158°F)

Physical

Height 30.5 mm to 33.8 mm

(1.20 inches to

1.33 inches)

Width 330.7 mm (13.01 inches)

Depth 230.9 mm (9.09 inches)

Weight (with 6-cell
battery)

configurable to less than

1.979 kg (4.36 lb)

77

Specications

Computer Environment

Temperature range:

Operating 0° to 35°C

(32° to 95°F)

Storage –40° to 65°C

(–40° to 149°F)

Relative humidity (maximum):

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Maximum vibration (using a random vibration
spectrum that simulates user environment):

Operating 0.66 GRMS

Non-Operating 1.30 GRMS

78

Computer Environment

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with hard drive
in head-parked position and a 2-ms half-sine
pulse):

Operating 110 G

Non-Operating 160 G

Altitude (maximum):

Operating –15.2 to 3048 m

( –50 to 10,000 ft)

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne
contaminant level

G2 or lower as defined
by ISA-S71.04-1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

79

INSPIRON

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 – Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory
model number Voltage Frequency

P10S 100-240 VAC 50-60 Hz 1.5/1.6/1.7 A 19.5 VDC 3.34/4.62 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

80

Electricity
consumption Output voltage

Output
intensity

Index

INSPIRON

A

airflow, allowing 5

B

battery status light 26

C

calling Dell 67

CDs, playing and creating 39

computer capabilities 38

computer, setting up 5

Contacting Dell online 69

customer service 63

D

damage, avoiding 5

DellConnect 63

Dell Diagnostics 50

Dell Support Center 47

Dell Technology Guide

for further information 70

Diagnostic Checklist 68

drivers and downloads 71

DVDs, playing and creating 39

E

email addresses

for technical support 64

External Optical Drive 16

F

finding more information 70

FTP login, anonymous 64

81

Index

H

hardware problems

diagnosing 50

Hardware Troubleshooter 50

help

getting assistance and support 62

I

Internet connection 17

ISP

Internet Service Provider 17

M

memory problems

solving 44

my dell downloads 48

82

N

network connection

fixing 42

P

power indicator light 27

power strips, using 6

problems, solving 41

products

information and purchasing 65

R

recovering data 39

resources, finding more 70

restoring data 54

restoring factory image 60

Index

S

setup, before you begin 5

shipping products

for return or repair 66

software features 38

software problems 44

solving problems 41

specifications 72

support e-mail addresses 64

support sites

worldwide 63

System Messages 48

system recovery media 10

T

Touch Pad

Gestures 30

V

ventilation, ensuring 5

W

warranty returns 66

Windows

Program Compatibility Wizard 45

setup 9

wired network

network cable, connecting 7

wireless

display 14

wireless network connection 42

83

0NHPXDA01

Printed in the U.S.A.

www.dell.com | support.dell.com