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OptiPlex 3080 Small Form Factor
Setup and Specifications
Reg ula tor y M ode l: D15 S
Reg ula tor y T ype : D 15S 002
Aug ust 20 20
Rev . A 01
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EM C, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Oth er
trademarks may be trademarks of their respective owners.
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Contents
Chapter 1: Set up your computer................................................................................................... 5
Chapter 2: Chassis overview........................................................................................................ 10
Front view............................................................................................................................................................................10
Back view..............................................................................................................................................................................11
System board Layout........................................................................................................................................................ 12
Chapter 3: Technical specifications............................................................................................. 13
Dimensions and weight..................................................................................................................................................... 13
Chipset..................................................................................................................................................................................13
Processors........................................................................................................................................................................... 14
Operating system...............................................................................................................................................................15
Memory................................................................................................................................................................................ 16
Intel Optane memory.........................................................................................................................................................16
Ports and connectors........................................................................................................................................................ 17
Communications................................................................................................................................................................. 17
Graphics and Video controller......................................................................................................................................... 18
Audio and Speaker............................................................................................................................................................. 18
Storage................................................................................................................................................................................. 19
Power ratings..................................................................................................................................................................... 20
Dimensions and weight.................................................................................................................................................... 20
Physical system dimensions...................................................................................................................................... 20
Add-in cards.................................................................................................................................................................. 21
Security...........................................................................................................................................................................21
Data security.................................................................................................................................................................22
Accessories................................................................................................................................................................... 22
Environmental...............................................................................................................................................................22
Energy Star, EPEAT and Trusted Platform Module (TPM).............................................................................. 23
Service and support....................................................................................................................................................23
Computer environment.................................................................................................................................................... 24
Chapter 4: Software....................................................................................................................25
Downloading Windows drivers....................................................................................................................................... 25
Chapter 5: System setup............................................................................................................. 26
Boot menu...........................................................................................................................................................................26
Navigation keys..................................................................................................................................................................26
Boot Sequence...................................................................................................................................................................27
System setup options....................................................................................................................................................... 27
General options............................................................................................................................................................ 27
System information.....................................................................................................................................................28
Video screen options.................................................................................................................................................. 28
Security.......................................................................................................................................................................... 29
Secure boot options....................................................................................................................................................30
Contents 3
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Intel Software Guard Extensions options............................................................................................................... 31
Performance.................................................................................................................................................................. 31
Power management.................................................................................................................................................... 32
Post behavior................................................................................................................................................................32
Virtualization support................................................................................................................................................. 33
Wireless options...........................................................................................................................................................33
Maintenance................................................................................................................................................................. 34
System logs...................................................................................................................................................................34
Advanced configuration............................................................................................................................................. 34
SupportAssist System Resolution........................................................................................................................... 35
Updating the BIOS............................................................................................................................................................ 35
Updating the BIOS in Windows................................................................................................................................35
Updating the BIOS in Linux and Ubuntu................................................................................................................ 35
Updating the BIOS using the USB drive in Windows..........................................................................................35
Updating the BIOS from the F12 One-Time boot menu.....................................................................................36
System and setup password...........................................................................................................................................37
Assigning a system setup password....................................................................................................................... 37
Deleting or changing an existing system setup password................................................................................. 37
Chapter 6: Getting help............................................................................................................... 39
Contacting Dell.................................................................................................................................................................. 39
4
Contents
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Steps
1. Connect the keyboard and mouse.
1
Set up your computer
2. Connect to your network using a cable, or connect to a wireless network.
Set up your computer 5
Page 6
3. Connect the display.
4. Connect the power cable.
6
Set up your computer
Page 7
5. Press the power button.
Set up your computer
7
Page 8
6. Finish Windows system setup.
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
● Connect to a network for Windows updates.
NOTE:
If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
● If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an
offline account.
● On the Support and Protection screen, enter your contact details.
7. Locate and use Dell apps from the Windows Start menu—Recommended.
Table 1. Locate Dell apps
Dell apps Details
Dell Product Registration
Register your computer with Dell.
Dell Help & Support
Access help and support for your computer.
8 Set up your computer
Page 9
Table 1. Locate Dell apps (continued)
Dell apps Details
SupportAssist
Proactively checks the health of your computer’s hardware
and software.
NOTE: Renew or upgrade your warranty by clicking the
warranty expiry date in SupportAssist.
Dell Update
Updates your computer with critical fixes and important
device drivers as they become available.
Dell Digital Delivery
Download software applications including software that is
purchased but not preinstalled on your computer.
Set up your computer 9
Page 10
Topics:
• Front view
Back view
•
• System board Layout
Front view
2
Chassis overview
1. Power button with diagnostic LED
2. Hard-disk drive activity light
3. Universal audio jack port
4. Two USB 2.0 ports
5. Two USB 3.2 Gen 1 Type-A ports
6. Optical Disk Drive (optional)
10 Chassis overview
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Back view
1. Line-out re-tasking Line-in audio port
2. HDMI 1.4b port
3. 3rd Video Port (VGA/DP 1.4/HDMI 2.0b) (optional)
4. DisplayPort 1.4
5. Serial/PS2 slot (Optional)
6. Two USB 3.2 Gen 1 Type-A ports
7. Two USB 2.0 ports with Smart Power on
8. RJ-45 port 10/100/1000 Mbps
9. Two expansion card slots
10. Power connector port
11. Power supply diagnostic light
12. Padlock loop
13. Antenna module slot
14. Kensington security-cable slot
Chassis overview
11
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System board Layout
1. Video connector
2. Intrusion switch connector (Intruder)
3. CPU power connector (ATX_CPU)
4. CPU fan connector
5. Memory slots (DIMM1, DIMM2)
6. M.2 Solid-state drive connector
7. PWR switch connector(PWR_SW)
8. PSU connector
9. M.2 WLAN connector
10. SATA 0 connector
11. SATA 2 connector
12. SATA power connector
13. Internal speaker connector
14. PCIe connector
15. Coin-cell battery
16. KB/MS serial header
17. Processor socket (CPU)
12
Chassis overview
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Technical specifications
NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your
computer. For more information about the configuration of your computer, go to Help and Support in your Windows
operating system and select the option to view information about your computer.
Topics:
• Dimensions and weight
• Chipset
• Processors
• Operating system
• Memory
• Intel Optane memory
• Ports and connectors
• Communications
• Graphics and Video controller
• Audio and Speaker
• Storage
• Power ratings
• Dimensions and weight
• Computer environment
3
Dimensions and weight
Table 2. Dimensions and weight
Description Values
Height:
Front
Rear
Width
Depth
Weight (maximum)
290.00 mm (11.42 in.)
290.00 mm (11.42 in.)
92.60 mm (3.65 in.)
292.80 mm (11.53 in.)
5.02 kg (11.07 lb)
NOTE: The weight of your computer depends on the configuration
ordered and the manufacturing variability.
Chipset
Table 3. Chipset
Description Values
Chipset
Intel B460
Technical specifications 13
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Table 3. Chipset (continued)
Description Values
Processor
DRAM bus width
Flash EPROM
PCIe bus
Non-volatile memory Yes
BIOS Configuration Serial Peripheral Interface (SPI) 256 Mbit (32 MB) located at SPI_FLASH on chipset
Trusted Platform Module (Discrete TPM Enabled) 24 KB located at TPM 2.0 on chipset
Firmware TPM (Discrete TPM Disabled) By default the Platform Trust Technology feature is visible to
NIC EEPROM LOM configuration contained within SPI flash ROM instead of
10th Generation Intel Core i3/i5/Pentium/Celeron
64-bit (for single channel)
32 MB
Up to Gen 3.0
the OS
LOM e-fuse
Processors
NOTE:
Global Standard Products (GSP) are a subset of Dell’s relationship products that are managed for availability and
synchronized transitions on a worldwide basis. They ensure the same platform is available for purchase globally. This allows
customers to reduce the number of configurations managed on a worldwide basis, thereby reducing their costs. They also
enable companies to implement global IT standards by locking in specific product configurations worldwide.
Device Guard (DG) and Credential Guard (CG) are the new security features that are only available on Windows Enterprise
today.
Device Guard is a combination of enterprise-related hardware and software security features that, when configured together,
will lock a device down so that it can only run trusted applications. If it is not a trusted application, it cannot run.
Credential Guard uses virtualization-based security to isolate secrets (credentials) so that only privileged system software can
access them. Unauthorized access to these secrets can lead to credential theft attacks. Credential Guard prevents these
attacks by protecting NTLM password hashes and Kerberos Ticket Granting Tickets.
NOTE:
Processor numbers are not a measure of performance. Processor availability is subject to change and may vary by
region/country.
Table 4. Processors
Processors Wattage Core
Intel Celeron
G5900
Intel Pentium
G6400
Intel Pentium
G6500
th
10
Generation
Intel Core
i3-10100
58 W 2 2 3.4 GHz 2 MB Intel UHD Graphics 610
58 W 2 4 4.0 GHz 4 MB Intel UHD Graphics 610
58 W 2 4 4.1 GHz 4 MB Intel UHD Graphics 610
65 W 4 8 3.6 GHz to
count
Thre
Speed Cache Integrated graphics GSP DG/CG
ad
cou
nt
No Yes
No Yes
No Yes
No Yes
4.3 GHz
6 MB Intel UHD Graphics
630
Ready
14 Technical specifications
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Table 4. Processors (continued)
Processors Wattage Core
count
th
10
65 W 4 8 3.7 GHz to
Generation
Intel Core
i3-10300
th
10
65 W 6 12 2.9 GHz to
Generation
Intel Core
i5-10400
th
10
65 W 6 12 3.1 GHz to 4.5
Generation
Intel Core
i5-10500
th
10
65 W 6 12 3.3 GHz to
Generation
Intel Core
i5-10600
th
10
65 W 6 12
Generation
Intel Core
i5-10505
th
10
65 W 4 8
Generation
Intel Core
i3-10305
th
10
65 W 4 8
Generation
Intel Core
i3-10105
Thre
Speed Cache Integrated graphics GSP DG/CG
ad
cou
nt
No Yes
Yes Yes
Yes Yes
Yes Yes
No Yes
No Yes
No Yes
4.4 GHz
4.3 GHz
GHz
4.8 GHz
3.2 GHz to
4.6 GHz
3.8 GHz to
4.5 GHz
3.7 GHz to
4.4 GHz
8 MB Intel UHD Graphics
630
12 MB Intel UHD Graphics
630
14 MB Intel UHD Graphics
630
12 MB Intel UHD Graphics
630
12 MB Intel UHD Graphics
630
8 MB Intel UHD Graphics
630
6 MB Intel UHD Graphics
630
Ready
Operating system
Your OptiPlex 3080 Small Form Factor supports the following operating systems:
● Windows 11 Home, 64-bit
● Windows 11 Home National Academic, 64-bit
● Windows 11 Pro, 64-bit
● Windows 11 Pro National Academic, 64-bit
● Windows 10 Home, 64-bit
● Windows 10 Pro, 64-bit
● Windows 10 Pro Education, 64-bit
● Windows 10 IoT Enterprise 2019 LTSC (OEM only)
● Ubuntu 20.04 LTS, 64-bit
● Neokylin 7.0
Commercial Platform offers Windows 10 N-2 and 5 year OS support, refer to the Dell Windows as a Service
NOTE:
(WaaS) website for additional information on N-2 and 5 year Windows OS support on knowledge base article https://
www.dell.com/support/kbdoc/000054430/.
Technical specifications 15
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Memory
NOTE: A multiple-DIMM memory option is recommended to prevent any performance reduction. If the system configuration
includes integrated graphics, consider selecting 2 or more DIMMs.
NOTE: Memory modules should be installed in pairs of matched memory size, speed, and technology. If the memory
modules are not installed in matched pairs, the computer continues to operate, but with a slight reduction in performance.
The entire memory range is available to 64-bit operating systems.
Table 5. Memory specifications
Description Values
Slots
Type
Speed
Maximum memory
Minimum memory
Memory size per slot
Configurations supported
Intel Optane memory
Two DIMM slots
DDR4
2666 MHz
64 GB
4 GB
4 GB, 8 GB, 16 GB, 32 GB
● 4 GB, 1 x 4 GB
● 8 GB, 1 x 8 GB
● 8 GB, 2 x 4 GB
● 16 GB, 2 x 8 GB
● 16 GB, 1 x 16 GB
● 32 GB, 1 x 32 GB
● 32 GB, 2 x 16 GB
● 64 GB, 2 x 32 GB
Intel Optane memory functions only as a storage accelerator. It neither replaces nor adds to the memory (RAM) installed on
your computer.
NOTE:
Intel Optane memory is supported on computers that meet the following requirements:
● 7th Generation or higher Intel Core i3/i5/i7 processor
● Windows 10 64-bit version or higher (Anniversary Update)
● Latest version of Intel Rapid Storage Technology driver
● UEFI boot mode configuration
Table 6. Intel Optane memory
Description Values
Type
Interface
Connector
Configurations supported
Capacity
16 Technical specifications
Memory/Storage/Storage accelerator
Gen 3 PCIe x4 NVMe
M.2 2280
16 GB and 32 GB
Up to 32 GB
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Ports and connectors
Table 7. Ports and connectors
Description Values
External:
Network
USB
Audio
Video
Memory card reader
Power port
Parallel/Serial port One Serial port (optional)
PS/2 port Two (optional)
Security
Antenna Two SMA connectors (optional)
Internal:
One RJ-45 port 10/100/1000 Mbps (rear)
● Two USB 2.0 ports (front)
● Two USB 3.2 Gen 1 Type-A ports (front)
● Two USB 2.0 ports with Smart Power On (rear)
● Two USB 3.2 Gen 1 Type-A ports (rear)
● One Universal Audio Jack (front)
● One Line-in/out retasking audio port (rear)
● One DisplayPort 1.4 (rear)
● One HDMI 1.4 port (rear)
● One Optional 3rd Video Port (VGA/DP 1.4/HDMI 2.0b)
Not supported
4.50 mm x 2.90 mm DC-in
One Kensington security-cable slot
Expansion
SATA
M.2
● One half-height PCIe x16 Gen 3 slot
● One half-height PCIe x1 Gen 3 slot
One SATA slots for 3.5-inch Hard-disk drive/2.5-inch Harddisk drive, One SATA slot for slim Optical Disk Drive
● One M.2 2230 slot for WiFi and Bluetooth card
● One M.2 slot for 2280 PCIe solid-state drive/Optane or
Communications
Ethernet
Table 8. Ethernet specifications
Description Values
Model number
Realtek RTL8111HSD-CG Ethernet LAN
2230 PCIe solid-state drive
NOTE: To learn more about the features of different
types of M.2 cards, see the knowledge base article
SLN301626.
Technical specifications 17
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Table 8. Ethernet specifications (continued)
Description Values
Transfer rate
10/100/1000 Mbps
Wireless module
Table 9. Wireless module specifications
Description Values
Model number
Transfer rate
Frequency bands supported
Wireless standards
Encryption
Bluetooth
Qualcomm QCA61x4a Intel Wi-Fi 6 AX200 Intel 3165
Up to 867 Mbps Up to 2.4 Gbps Up to 867 Mbps
2.4 GHz/5 GHz 2.4 GHz/5 GHz 2.4 GHz/5 GHz
802.11ac 802.11ax (Wi-Fi 6) 802.11ac
● 64-bit and 128-bit WEP
● 128-bit AES-CCMP
● TKIP
5.0 5.1 4.2
● 64-bit and 128-bit WEP
● 128-bit AES-CCMP
● TKIP
Graphics and Video controller
● 64-bit and 128-bit WEP
● 128-bit AES-CCMP
● TKIP
Table 10. Integrated graphics specifications
Controller External display support Memory size Processor
Intel UHD Graphics 610
Intel UHD Graphics 630
● One HDMI 1.4 port
● One DisplayPort 1.4 port
● One HDMI 1.4 port
● One DisplayPort 1.4 port
Shared system memory Intel Celeron/
Pentium Gold
Shared system memory 10th Generation Intel
Core i3/i5
Table 11. Discrete graphics specifications
Controller External display support Memory size Memory Type
NVIDIA GeForce GT730 Two DisplayPort 2 GB GDDR5
AMD Radeon R5 430 Two DisplayPort 2 GB GDDR5
AMD Radeon RX 640 Two mini DisplayPorts
One DisplayPort
4 GB GDDR5
Audio and Speaker
Table 12. Audio and speaker specifications
Description Values
Type
18 Technical specifications
4 Channel High Definition Audio
Page 19
Table 12. Audio and speaker specifications (continued)
Description Values
Controller
Stereo conversion
Internal interface
External interface
Speakers
Internal speaker amplifier
External volume controls
Speaker output average
Speaker output peak
Subwoofer output
Microphone
Storage
Realtek ALC3246
24-bit DAC (Digital-to-Analog) and ADC (Analog-to-Digital)
Intel HDA (high-definition audio)
● One Universal Audio Jack
● One Line-out re-tasking Line-in audio port
Optional
Integrated in ALC3246(Class-D 2 W)
Keyboard shortcut controls.
2 W
2.5 W
Not supported
Not supported
Your computer supports one of the following configurations:
● One 2.5-inch hard-disk drive
● One 3.5-inch hard-disk drive
● One M.2 2230 or 2280 solid-state drive (class 35 or class 40)
● One M.2 2230 or 2280 solid-state drive (class 35 or class 40) and one 3.5-inch hard-disk drive
● One M.2 2230 or 2280 solid-state drive (class 35 or class 40) and one 2.5-inch hard-disk drive
● One 2.5-inch hard-disk drive and one M.2 16 or 32 GB Intel Optane memory
● One 3.5-inch hard-disk drive and one M.2 16 or 32 GB Intel Optane memory
The primary drive of your computer varies with the storage configuration. For computers:
● with a M.2 solid-state drive, the M.2 solid-state drive is the primary drive
● without a M.2 drive, either the 3.5-inch hard-disk drive or one of the 2.5-inch hard-disk drives is the primary drive
Table 13. Storage specifications
Storage type Interface type Capacity
2.5 inch 5400 RPM, SATA hard-disk drive SATA Upto 2 TB
2.5 inch 7200 RPM, SATA hard-disk drive SATA Upto 1 TB
2.5 inch.7200 RPM, FIPS Self Encrypting Opal 2.0,
SATA hard-disk drive
3.5 inch 5400 RPM, SATA hard-disk drive SATA Upto 4 TB
3.5 inch 7200 RPM, SATA hard-disk drive SATA Upto 2 TB
SATA Upto 500 GB
M.2 2230 solid-state drive PCIe Gen 3 x4 NVMe, Class 35 Upto 512 GB
M.2 2280 solid-state drive PCIe Gen 3 x4 NVMe, Class 40 Upto 1 TB
Technical specifications 19
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Table 13. Storage specifications (continued)
Storage type Interface type Capacity
M.2 2280 Opal Self-Encrypting solid-state drive PCIe Gen 3 x4 NVMe, Class 40 SED Upto 512 GB
Power ratings
The following table lists the power rating specifications of OptiPlex 3080 Small Form Factor.
Table 14. Power ratings
Description Option one Option two
Type
Input voltage
Input frequency
Input current (maximum)
Output current (continuous)
Rated output voltage
200 W (80 PLUS Bronze) 200 W (80 PLUS Platinum)
90 VAC to 264 VAC 90 VAC to 264 VAC
47 Hz to 63 Hz 47 Hz to 63 Hz
3.2 A 3.2 A
● +12 VA/16.50 A
● +12 VB/14 A
Standby mode:
● +12 VA/0.5 A
● +12 VB/2.5 A
● +12 VA
● +12 VB
Dimensions and weight
Table 15. Dimensions and weight
Description Values
Height:
● +12 VA/16.50 A
● +12 VB/14 A
Standby mode:
● +12 VA/0.5 A
● +12 VB/2.5 A
● +12 VA
● +12 VB
Front
Rear
Width
Depth
Weight (maximum)
290.00 mm (11.42 in.)
290.00 mm (11.42 in.)
92.60 mm (3.65 in.)
292.80 mm (11.53 in.)
5.02 kg (11.07 lb)
NOTE: The weight of your computer depends on the configuration
ordered and the manufacturing variability.
Physical system dimensions
System weight and shipping weight are based on a typical configuration and may vary based on your computer
NOTE:
configuration. A typical configuration includes, integrated graphics, one hard drive, and one optical drive.
20 Technical specifications
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Table 16. Physical system dimensions
Feature Values
Chassis volume (liters) 7.86
Chassis Weight (lb/kg) 11.63 lb (5.28 kg)
Chassis dimensions
Height (in/mm) 11.42 in. (290.00 mm)
Width (in/mm) 3.65 in. (92.60 mm)
Depth (in/mm) 11.53 in. (292.80 mm)
Shipping Weight (lb/kg – includes packaging materials) 14.58 lb (6.62 kg)
Packaging dimensions
Height (in/mm) 19.17 in. (487.00 mm)
Width (in/mm) 15.51 in. (394.00 mm)
Depth (in/mm) 10.40 in. (264.00 mm)
Add-in cards
Table 17. Add-in cards
Add-in cards
USB Type-C 3.1 PCIe Card
USB Type-A 3.1 Gen 2
PCIe Parallel/Serial add-in card (FH)
Security
Table 18. Security
Security options OptiPlex 3080 Small Form Factor
Kensington security-cable slot Supported
Padlock loop Supported
Chassis intrusion switch Supported
Microsoft 10 Device Guard and Credential Guard
(Enterprise SKU)
Microsoft Windows BitLocker Supported
Local hard drive data wipe through BIOS (Secure
Erase)
Self-encrypting storage drives (Opal, FIPS) Supported
Supported
Supported
Trusted Platform Module TPM 2.0 Supported
Intel Secure Boot Supported
Intel Authenticate Supported
Technical specifications 21
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Data security
Table 19. Data security
Data security options Values
McAfee Small Business Security 30 Day Free Trial Supported
McAfee Small Business Security 12-month subscription Supported
McAfee Small Business Security 36-month subscription Supported
SafeGuard and Response, powered by VMware Carbon Black
and Secureworks
Next Generation anti-virus (NGAV) Supported
Endpoint Detection and Response (EDR) Supported
Threat Detection and Response (TDR) Supported
Managed Endpoint Detection and Response Supported
Incident Management Retainer Supported
Emergency Incident Response Supported
SafeData Supported
Supported
Accessories
Table 20. Accessories
Accessories
Audio
Keyboard and Mice
Cable cover OptiPlex MT Cable Cover
● Dell Pro Stereo Headset - UC350
● Dell Pro Stereo Soundbar - AE515M
● Dell Wireless Keyboard and Mouse, KM636, Black
Monitors
Stands and Mounts
● Dell 24 Monitor - P2419H
● Dell Dual Monitor Arm - MDA20
● Dell Dual Monitor Stand - MDS19
● Dell Single Monitor Arm - MSA20
Environmental
Table 21. Environmental specifications
Feature OptiPlex 3080 Small Form Factor
Recyclable packaging Yes
BFR/PVC—free chassis No
MultiPack packaging Yes (US only) (optional)
Energy-Efficient Power Supply Standard
ENV0424 compliant Yes
NOTE: Wood‐based fiber packaging contains a minimum of 35% recycled content by total weight of wood‐based fiber.
Packaging that contains without wood‐based fiber can be claimed as Not Applicable.
22 Technical specifications
Page 23
Energy Star, EPEAT and Trusted Platform Module (TPM)
Table 22. Energy Star, EPEAT and TPM
Features Specifications
Energy Star 8.0 Compliant configurations available
EPEAT Gold and Silver compliant configurations available
Trusted Platform Module (TPM) 2.0
Firmware-TPM (Discrete TPM disabled) Optional
NOTE:
1
TPM 2.0 is FIPS 140-2 certified.
2
TPM is not available in all countries.
1,2
Integrated on system board
Service and support
NOTE: For more details on Dell Service Plans, see https://www.dell.com/learn/us/en/19/services/warranty-support-
services.
Table 23. Warranty
Warranty
1 Year Basic Warranty with Hardware Service on-site service after remote diagnosis
2 Years Basic Warranty Extension
3 Years Basic Warranty Extension
4 Years Basic Warranty Extension
5 Years Basic Warranty Extension
1 Year ProSupport with Next Business Day on-site service
2 Years ProSupport and Next Business Day on-site Service
3 Years ProSupport and Next Business Day on-site Service
4 Years ProSupport and Next Business Day on-site Service
5 Years ProSupport and Next Business Day on-site Service
1 Year ProSupport Plus for Client with Next Business Day on-site service
2 Years ProSupport Plus for Client with Next Business Day on-site service
3 Years ProSupport Plus for Client with Next Business Day on-site service
4 Years ProSupport Plus for Client with Next Business Day on-site service
5 Years ProSupport Plus for Client with Next Business Day on-site service
Table 24. Accidental damage services
Accidental Damage Services
1 Year Accidental Damage Service
2 Years Accidental Damage Service
3 Years Accidental Damage Service
Technical specifications 23
Page 24
Table 24. Accidental damage services (continued)
Accidental Damage Services
4 Years Accidental Damage Service
5 Years Accidental Damage Service
Computer environment
Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 25. Computer environment
Description Operating Storage
Temperature range
Relative humidity (maximum)
Vibration (maximum)
Shock (maximum)
Altitude (maximum)
* M eas ure d u sin g a ra ndo m v ibr ati on spectrum that simulates user en vir onm ent .
† M eas ure d u sin g a 2 ms hal f-s ine pulse when the hard drive is i n u se.
*
10 °C–35°C (50 °F–95°F) -40°C-65°C (-40°F-149°F)
20% to 80% (non-condensing, Max dew
point temperature = 26°C)
0.26 GRMS random at 5 Hz to 350 Hz 1.37 GRMS random at 5 Hz to 350 Hz
Bottom half-sine pulse with a change in
velocity of 50.8 cm/sec (20 in./sec)
3048 m (10,000 ft) 10,668 m (35,000 ft)
5% to 95% (non-condensing, Max dew
point temperature = 33°C)
105G half-sine pulse with a change in
velocity of 133 cm/sec (52.5 in./sec)
24
Technical specifications
Page 25
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Downloading Windows drivers
Downloading Windows drivers
Steps
1. Turn on the .
2. Go to Dell.com/support.
3. Click Product Support, enter the Service Tag of your , and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your model.
4. Click Drivers and Downloads.
5. Select the operating system installed on your .
6. Scroll down the page and select the driver to install.
7. Click Download File to download the driver for your .
8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the driver file icon and follow the instructions on the screen.
4
Software 25
Page 26
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Topics:
• Boot menu
• Navigation keys
• Boot Sequence
• System setup options
• Updating the BIOS
• System and setup password
5
Boot menu
Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system.
Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable
devices in the system. This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics
for the system. Using the boot menu does not make any changes to the boot order stored in the BIOS.
The options are:
● UEFI Boot:
○ Windows Boot Manager
● Other Options:
○ BIOS Setup
○ BIOS Flash Update
○ Diagnostics
○ Change Boot Mode Settings
Navigation keys
For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
NOTE:
the system.
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
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Keys Navigation
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
Boot Sequence
Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can:
● Access System Setup by pressing F2 key
● Bring up the one-time boot menu by pressing F12 key.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
● Removable Drive (if available)
● STXXXX Drive
NOTE: XXXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
NOTE: Choosing Diagnostics, displays the SupportAssist screen.
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
General options
Table 26. General
Option Description
System Information Displays the following information:
● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag,
Manufacture Date, Ownership Date, and the Express Service Code.
● Memory Information: Displays Memory Installed, Memory Available, Memory Speed,
Memory Channel Mode, Memory Technology, DIMM 1 Size, and DIMM 2 Size.
● PCI Information: Displays Slot1_M.2, Slot2_M.2
● Processor Information: Displays Processor Type, Core Count, Processor ID, Current
Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache,
Processor L3 Cache, HT Capable, and 64-Bit Technology.
● Device Information: Displays SATA-0, M.2 PCIe SSD-2, LOM MAC Address, Video
Controller, Audio Controller, Wi-Fi Device, and Bluetooth Device.
Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system
from the devices specified in this list.
UEFI Boot Path Security This option controls whether or not the system prompts the user to enter the Admin
password when booting a UEFI boot path from the F12 Boot Menu.
Date/Time Allows you to set the date and time settings. Changes to the system date and time take
effect immediately.
.
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System information
Table 27. System Configuration
Option Description
Integrated NIC Allows you to control the onboard LAN controller. The option ‘Enable UEFI Network Stack’ is
not selected by default. The options are:
● Disabled
● Enabled
● Enabled w/PXE (default)
NOTE: Depending on the computer and its installed devices, the items that are listed in
this section may or may not appear.
SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
● Disabled = The SATA controllers are hidden
● AHCI = SATA is configured for AHCI mode
● RAID ON = SATA is configured to support RAID mode (selected by default)
Drives Allows you to enable or disable the various drives onboard:
● SATA-0 (enabled by default)
● M.2 PCIe SSD-0 (enabled by default)
Smart Reporting This field controls whether hard-drive errors for integrated drives are reported during system
startup. The Enable Smart Reporting option is disabled by default.
USB Configuration Allows you to enable or disable the integrated USB controller for:
● Enable USB Boot Support
● Enable Front USB Ports
● Enable Rear USB Ports
All the options are enabled by default.
Front USB Configuration Allows you to enable or disable the front USB ports. All the ports are enabled by default.
Rear USB Configuration Allows you to enable or disable the back USB ports. All the ports are enabled by default.
Audio Allows you to enable or disable the integrated audio controller. The option Enable Audio is
selected by default.
● Enable Microphone
● Enable Internal Speaker
Both the options are selected by default.
Dust Filter Maintenance Allows you to enable or disable BIOS messages for maintaining the optional dust filter that
is installed in your computer. BIOS will generate a pre-boot reminder to clean or replace the
dust filter based on the interval set. The option Disabled is selected by default.
● Disabled
● 15 days
● 30 days
● 60 days
● 90 days
● 120 days
● 150 days
180 days
●
Video screen options
Table 28. Video
Option Description
Primary Display Allows you to select the primary display when multiple controllers are available in the system.
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Table 28. Video
Option Description
● Auto (default)
● Intel HD Graphics
NOTE: If you do not select Auto, the on-board graphics device will be present and
enabled.
Security
Table 29. Security
Option Description
Admin Password Allows you to set, change, and delete the admin password.
System Password Allows you to set, change, and delete the system password.
Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal hard drive password.
Password Configuration Allows you to control the minimum and maximum number of characters that are allowed for
an administrative password and the system password. The range of characters is between 4
and 32.
Password Bypass This option lets you bypass the System (Boot) Password and the internal hard drive
password prompts during a system restart.
● Disabled — Always prompt for the system and internal HDD password when they are set.
This option is disabled by default.
● Reboot Bypass — Bypass the password prompts on Restarts (warm boots).
NOTE: The system will always prompt for the system and internal HDD passwords when
powered on from the off state (a cold boot). Also, the system will always prompt for
passwords on any module bay HDDs that may be present.
Password Change This option lets you determine whether changes to the System and Hard Disk passwords are
permitted when an administrator password is set.
Allow Non-Admin Password Changes - This option is enabled by default.
UEFI Capsule Firmware
Updates
TPM 2.0 Security Allows you to control whether the Trusted Platform Module (TPM) is visible to the operating
Absolute This field lets you Enable, Disable or permanently Disable the BIOS module interface of the
This option controls whether this system allows BIOS updates via UEFI capsule update
packages. This option is selected by default. Disabling this option will block BIOS updates
from services such as Microsoft Windows Update and Linux Vendor Firmware Service
(LVFS).
system.
● TPM On (default)
● Clear
● PPI Bypass for Enable Commands
● PPI Bypass for Disable Commands
● PPI Bypass for Clear Commands
● Attestation Enable (default)
● Key Storage Enable (default)
● SHA-256 (default)
Choose any one option:
● Disabled
● Enabled (default)
optional Absolute Persistence Module service from Absolute Software.
● Enabled - This option is selected by default.
● Disable
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Table 29. Security (continued)
Option Description
● Permanently Disabled
Chassis Intrusion This field controls the chassis intrusion feature.
Choose any one of the options:
● Disabled (default)
● Enabled
● On-Silent
Admin Setup Lockout Allows you to prevent users from entering Setup when Admin password is set. This option is
not set by default.
Master Password Lockout Allows you to disable master password support. Hard Disk passwords need to be cleared
before the settings can be changed. This option is not set by default.
SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protections. This
option is not set by default.
Secure boot options
Table 30. Secure Boot
Option Description
Secure Boot Enable Allows you to enable or disable Secure Boot feature
● Secure Boot Enable
This option is not selected by default.
Secure Boot Mode Allows you to modify the behavior of Secure Boot to allow evaluation or enforcement of
UEFI driver signatures.
● Deployed Mode (default)
● Audit Mode
Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode.
The Enable Custom Mode option is disabled by default. The options are:
● PK (default)
● KEK
● db
● dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
The options are:
● Save to File- Saves the key to a user-selected file
● Replace from File- Replaces the current key with a key from a user-selected file
● Append from File- Adds a key to the current database from a user-selected file
● Delete- Deletes the selected key
● Reset All Keys- Resets to default setting
● Delete All Keys- Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the
keys will restore to default settings.
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Intel Software Guard Extensions options
Table 31. Intel Software Guard Extensions
Option Description
Intel SGX Enable
Enclave Memory Size
This field specifies you to provide a secured environment for
running code/storing sensitive information in the context of
the main OS.
Click one of the following options:
● Disabled
● Enabled
● Software controlled—Default
This option sets SGX Enclave Reserve Memory Size
Click one of the following options:
● 32 MB
● 64 MB
● 128 MB—Default
Performance
Table 32. Performance
Option Description
Multi Core Support
This field specifies whether the process has one or all cores
enabled. The performance of some applications improves with
the additional cores.
● All—Default
● 1
● 2
● 3
Intel SpeedStep
C-States Control
Intel TurboBoost
Hyper-Thread Control
Allows you to enable or disable the Intel SpeedStep mode of
processor.
● Enable Intel SpeedStep
This option is set by default.
Allows you to enable or disable the additional processor sleep
states.
● C states
This option is set by default.
Allows you to enable or disable the Intel TurboBoost mode of
the processor.
● Enable Intel TurboBoost
This option is set by default.
Allows you to enable or disable the HyperThreading in the
processor.
● Disabled
● Enabled—Default
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Power management
Table 33. Power Management
Option Description
AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You
can set the AC Recovery to:
● Power Off
● Power On
● Last Power State
This option is Power Off by default.
Enable Intel Speed Shift
Technology
Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format
Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.
USB Wake Support Allows you to enable the USB devices to wake the computer from standby mode. The option
Wake on LAN/WWAN This option allows the computer to power up from the off state when triggered by a special
Allows you to enable or disable Intel Speed Shift Technology support. The option Enable
Intel Speed Shift Technology is set by default.
(hour:minutes:seconds). Change the startup time by typing the values in the time and
AM/PM fields.
NOTE: This feature does not work if you turn off your computer using the switch on a
power strip or surge protector or if Auto Power is set to disabled.
● Disabled
● Enabled in S5 only
● Enabled in S4 and S5
.
"Enable USB Wake Support" is selected by default
LAN signal. This feature only works when the computer is connected to AC power supply.
● Disabled - Does not allows the system to power on by special LAN signals when it
receives a wake-up signal from the LAN or wireless LAN.
● LAN or WLAN - Allows the system to be powered on by special LAN or wireless LAN
signals.
● LAN Only - Allows the system to be powered on by special LAN signals.
● LAN with PXE Boot - A wakeup packet sent to the system in either the S4 or S5 state,
that will cause the system to wake-up and immediately boot to PXE.
● WLAN Only - Allows the system to be powered on by special WLAN signals.
This option is Disabled by default.
Block Sleep Allows you to block entering to sleep (S3 state) in OS environment. This option is disabled by
default.
Post behavior
Table 34. POST Behavior
Option Description
Adapter Warnings This option lets you choose whether the system displays warning messages when you use
certain power adapters. This option is enabled by default.
Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option
is enabled by default.
Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. The
option Enable Keyboard Error Detection is enabled by default.
Fast Boot This option can speed up the boot process by bypassing some compatibility steps:
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Table 34. POST Behavior (continued)
Option Description
● Minimal — The system boots quickly, unless the BIOS has been updated, memory
changed, or the previous POST did not complete.
● Thorough — The system does not skip any steps in the boot process.
● Auto — This allows the operating system to control this setting (this works only when
the operating system supports Simple Boot Flag).
This option is set to Thorough by default.
Extend BIOS POST Time This option creates an additional pre-boot delay.
● 0 seconds (default)
● 5 seconds
● 10 seconds
Full Screen Logo This option will display full screen logo if your image match screen resolution. The option
Enable Full Screen Logo is not set by default.
Warnings and Errors This option causes the boot process to only pause when warning or errors are detected.
Choose any one of the option:
● Prompt on Warnings and Errors - default
● Continue on Warnings
● Continue on Warnings and Errors
Virtualization support
Table 35. Virtualization Support
Option Description
Virtualization
VT for Direct I/O
This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional
hardware capabilities provided by the Intel Virtualization technology.
● Enable Intel Virtualization Technology
This option is set by default.
Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware
capabilities provided by the Intel Virtualization technology for direct I/O.
● Enable VT for Direct I/O
This option is set by default.
Wireless options
Table 36. Wireless
Option Description
Wireless Device Enable
Allows you to enable or disable the internal wireless devices.
The options are:
● WLAN/WiGig
● Bluetooth
All the options are enabled by default.
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Maintenance
Table 37. Maintenance
Option Description
Service Tag
Asset Tag
SERR Messages Controls the SERR message mechanism. This option is set by default. Some graphics cards
BIOS Downgrade
Data Wipe
BIOS Recovery
First Power On Date Allows you the set Ownership date. The option Set Ownership Date is not set by default.
Displays the service tag of your computer.
Allows you to create a system asset tag if an asset tag is not already set.
This option is not set by default.
require that the SERR message mechanism be disabled.
Allows you to flash previous revisions of the system firmware.
● Allow BIOS Downgrade
This option is set by default.
Allows you to securely erase data from all internal storage devices.
● Wipe on Next Boot
This option is not set by default.
BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the
corrupted BIOS from a recovery file on the HDD or an external USB key.
NOTE: BIOS Recovery from Hard Drive field must be enabled.
Always Perform Integrity Check—Performs integrity check on every boot.
System logs
Table 38. System Logs
Option Description
BIOS events
Allows you to view and clear the System Setup (BIOS) POST events.
Advanced configuration
Table 39. Advanced configuration
Option Description
ASPM Allows you to set the ASPM level.
● Auto (default) - There is handshaking between the device and PCI Express hub to
determine the best ASPM mode supported by the device
● Disabled - ASPM power management is turned off at all time
● L1 Only - ASPM power management is set to use L1
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SupportAssist System Resolution
Option Description
Auto OS
Recovery
Threshold
SupportAssist
OS Recovery
BIOSConnect BIOSConnect enable or disable cloud Service OS upon absence of Local OS Recovery (Enabled by
Allows you to control the automatic boot flow for SupportAssist System. Options are:
● Off
● 1
● 2 (Enabled by default)
● 3
Allows you to recover the SupportAssist OS Recovery (Enabled by default).
default).
Updating the BIOS
Updating the BIOS in Windows
About this task
CAUTION:
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
Steps
1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE:
If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You
can also use the product ID or manually browse for your computer model.
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating the BIOS in Linux and Ubuntu
To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at
www.dell.com/support.
Updating the BIOS using the USB drive in Windows
About this task
CAUTION:
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
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system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
Steps
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.
Updating the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task
CAUTION:
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
● USB drive formatted to the FAT32 file system (key does not have to be bootable)
● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
● AC power adapter that is connected to the computer
● Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION:
off your computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
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5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System and setup password
Table 40. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● The password can contain the numbers 0 through 9.
● Only lower case letters are valid, upper case letters are not allowed.
● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
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About this task
To enter the System Setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the
System and Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
38 System setup
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Getting help
Topics:
• Contacting Dell
Contacting Dell
Prerequisites
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
About this task
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
Steps
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
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Getting help 39
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